Hard Rock Hotel Riviera Maya - All Inclusive

Luxury property on the beach, with 2 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Private beach, white sand, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet friendly
Bar
Hot Tub

Explore the area

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Place, Blu Riviera Maya
‪4 min drive‬
Place, Puerto Aventuras Marina
‪5 min drive‬
Place, Dolphin Discovery
‪5 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

482 sq ft
1 bedroom
Partial ocean view
Sleeps 2
1 King Bed

Gold Deluxe King Room

Excellent

482 sq ft
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Diamond)

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

482 sq ft
Sleeps 2
1 King Bed

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

482 sq ft
1 bedroom
Partial ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

Very good

482 sq ft
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Partial Ocean View

Wonderful

482 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Exceptional

482 sq ft
Sleeps 4
2 Double Beds

Royal Room, 1 King Bed (Heaven, Rock Royalty)

482 sq ft
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Heaven, Gold)

Exceptional

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds (Heaven, Gold)

482 sq ft
Sleeps 3
2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room (Heaven, Sky Terrace)

964 sq ft
Sleeps 2
1 King Bed

Suite (Heaven, Rock Suite Platinum)

5166 sq ft
Ocean view
Sleeps 4
3 Double Beds

Suite, Oceanfront (Heaven, Rock Suite)

2583 sq ft
1 bedroom
Ocean view
Sleeps 4
3 Double Beds

Deluxe Room (Sky Terrace)

964 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Family Room

964 sq ft
2 bedrooms
Sleeps 6
3 Double Beds

Deluxe Room (Grand Sky Terrace)

1928 sq ft
Partial ocean view
Sleeps 6
3 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

5166 sq ft
2 bedrooms
Ocean view
Sleeps 6
3 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

2583 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Exceptional

484 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed

Exceptional

Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds

Sleeps 4
2 Double Beds

Separate tub and shower, jetted tub, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Sleeps 3
2 Double Beds

Deluxe Room, 1 King Bed (Heaven)

Exceptional

Sleeps 2
1 King Bed

About the neighborhood

Puerto Aventuras

Located 2.1 mi (3.3 km) from Puerto Aventuras Marina, Hard Rock Hotel Riviera Maya - All Inclusive is within a 10-minute drive of other popular attractions like Ecopark Kantun Chi. This 1264-room, 4.5-star property has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

Blu Riviera Maya - 4 min drive - 1.1 miles
Puerto Aventuras Golf Club - 4 min drive - 1.3 miles
Puerto Aventuras Marina - 5 min drive - 1.6 miles
Dolphin Discovery - 5 min drive - 1.4 miles
Chac Mol Cenote - 15 min drive - 3.5 miles

Getting around

Tulum Intl. Airport (TQO) - 82 min drive

Restaurants

‪Ayami - ‬10 min drive
‪Bloved Restaurant & Lounge - ‬11 min drive
‪Las Brisas - ‬11 min drive
‪Faro Gastro Market - ‬11 min walk
‪The Market - ‬4 min walk

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 68 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, sitting areas, and coffee makers are also standard.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

On private beach
Pool
Breakfast included
All inclusive

$312 nightly

Nov 6 - Nov 7

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

2 coffee shops/cafes
7 bars/lounges
9 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Frida
Pizzeto
The Market
Zen

Things to do

18-hole adjacent golf course
2 outdoor pools
2 outdoor tennis courts
Basketball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Golf carts
Golf clubhouse
Golf clubs/equipment
Gym
Hot tub
Kayaking
Mini golf
Nightclub
Pro golf lessons
Sauna
Shopping
Steam room
TV in common areas
Volleyball
Waterslide

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra bed
Grocery/convenience store
Mini golf
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business center
Computer station
Conference center (87,823 square feet of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Terrace

Full-service spa

50 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

3 floors
9 buildings
Banquet hall
Built in 2013
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Free rollaway/extra bed
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water

Access via exterior corridors
Air conditioning
Connecting rooms available
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 150 per pet, per stay
Dogs and cats only
2 total (40 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 68 per person (roundtrip)
Pet fee: USD 150 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya

Hard Rock Hotel All Inclusive Riviera Maya

Hard Rock Hotel Maya

Hard Rock Hotel Maya Riviera

Hard Rock Hotel Riviera

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras

Hard Rock Riviera Maya

Hard Rock Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya All Inclusive Solidaridad

Hard Rock Hotel Riviera Maya Solidaridad

Hard Rock Riviera Maya Inclus

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Will I find all-inclusive rates at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on Oct 19, 2025 start from $437.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Hard Rock Hotel Riviera Maya - All Inclusive?

This property is located in Puerto Aventuras, close to Puerto Aventuras Marina, Xpu-ha Beach, and Puerto Aventuras Golf Club. You'll also find Oasis Beach and Ecopark Kantun Chi within a short drive.

Will I be able to park at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hard Rock Hotel Riviera Maya - All Inclusive?

Rock Spa® is the property's spa and services include sports massages, beach massages, hot springs, and aromatherapy.

Does Hard Rock Hotel Riviera Maya - All Inclusive include a casino on the premises?

No, Hard Rock Hotel Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What amenities will couples enjoy at Hard Rock Hotel Riviera Maya - All Inclusive?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and 2 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a restaurant that serves breakfast?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive has 9 restaurants, and serves breakfast for a surcharge.

Does Hard Rock Hotel Riviera Maya - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Riviera Maya - All Inclusive for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

Does Hard Rock Hotel Riviera Maya - All Inclusive have connecting rooms?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hard Rock Hotel Riviera Maya - All Inclusive?

The closest major airport to Hard Rock Hotel Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.6 mi away (277 minutes by car).

Are there rooms with balconies at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, every guestroom at Hard Rock Hotel Riviera Maya - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hard Rock Hotel Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hard Rock Hotel Riviera Maya - All Inclusive.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Grecia

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place to take the kids has lots of activities and this food is wonderful, it also has a good romantic feeling for the adults on the adults only section

Stayed 2 nights in Jul 2025

10/10 Excellent

Dennis.

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The property and stay was a great experience.

Stayed 5 nights in Jul 2025

2/10 Terrible

Maria

Traveled with family

Jul 15, 2025

Disliked: Staff & service, room comfort

Selling the name

Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.

Stayed 4 nights in Jul 2025

4/10 Poor

Megan A, Horsham

Jul 15, 2025

Disliked: Property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Heriberto

Traveled with family

Jul 14, 2025

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2025

6/10 Okay

Leo, San Bruno

Traveled with family and small children

Jul 13, 2025

Liked: Amenities, property conditions & facilities

Property is very nice. Great amenities. Unfortunately portions of the water park was not operating during our time there and the wait time for housekeeping was ridiculous! We waited over an 90 minutes to receive an extra pillow on our first night.

Stayed 4 nights in Jul 2025

6/10 Okay

Thomas

Traveled with family

Jul 12, 2025

Liked: Cleanliness

Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.

Stayed 4 nights in Jul 2025

10/10 Excellent

Miguel

Jul 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Loved the location , food and entertainment

Stayed 4 nights in Jul 2025

10/10 Excellent

Vicente

Jul 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Jean

Jul 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

MELISSA, Corona

Jul 7, 2025

Stayed 2 nights in Jul 2025

6/10 Okay

Natalie

Jul 2, 2025

Stayed 5 nights in Jun 2025

2/10 Terrible

Natalia

Traveled with family and small children, Traveled with family

Jul 2, 2025

Disliked: Cleanliness, amenities

Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.

Stayed 7 nights in Jun 2025

6/10 Okay

Valerie

Traveled with family

Jul 2, 2025

Disliked: Amenities, property conditions & facilities

Food was ok, not a ton of activities, arcade area is extra and run down, rooms are dated… loved all the animals and the pools are nice. My family’s favorite Cancun resort is still Moon Palace.

Stayed 7 nights in Jun 2025

10/10 Excellent

Benjamin

Traveled with family

Jul 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Family friendly. Clean. Fun

Stayed 5 nights in Jun 2025

6/10 Okay

Yelenys

Traveled with partner

Jun 30, 2025

Liked: Property conditions & facilities

Disliked: Amenities

you have nothing to do at night

Stayed 4 nights in Jun 2025

8/10 Good

ana

Traveled with family

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Execelente opcion para vacacionar. El staff muy amable en su mayoria, la comida es buena y las instalaciones son excelente. El unico punto malo en mi opinion es no tener playa. Pero en general muy recomendable

Stayed 4 nights in Jun 2025

10/10 Excellent

Yara

Traveled with family and small children, Traveled with group

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good service and people very amicable

Stayed 4 nights in Jun 2025

8/10 Good

robin

Jun 28, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Anton

Traveled with family

Jun 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic place!

Stayed 7 nights in Jun 2025

8/10 Good

nicole

Jun 26, 2025

Stayed 4 nights in Jun 2025

8/10 Good

Anu

Jun 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lots of fun stuff to do, excellent pools and some restaurants are top class

Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Jun 22, 2025

Stayed 7 nights in Jun 2025

8/10 Good

Dietra, Grand Junction

Traveled with group, Traveled with family

Jun 21, 2025

Liked: Cleanliness, staff & service, amenities

Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.