The reservation system for dinners was not acceptable. They force you to eat in the buffet. They state every restaurant is booked when they are not. Then the only way We got into restaurants was because our room came with a butler. Every night I would see families fighting to get into restaurants with empty tables. For all that money you pay the buffet should not be where I are forced to eat. I heard they never had done this before until this year. Very disappointing.
The staff was welcoming and attended to our every need. They are the reason we had such a good time.
Amazing resort with very friendly and hospitable staff. We especially loved all the pool entertainment and aerobics with Samurai and Baby Shark. Resort was well maintained. There were security checkpoints when we entered and left the resort too. Food was awesome, even the 24/7 in room service had delicious quesadillas. It’s worth noting that the pools close after 7pm if anyone is trying to swim in the evenings. Would recommend for anyone visiting Cancun/Riviera Maya. Will definitely be back!
The property is massive. There is something for everyone. The staff is wonderful. The main area for improvement is the food. The food is ok, not great. However, I would definitely return.
Everything about Hard Rock Riviera Maya was better than advertised. Seaweed problem not something they can control
The property was very nice i loved the view and the pools but the service was very very poor i didn't like that at all
The computers were down for the first day of the trip. We had to have a bell boy open our door anytime we needed to go back to the room. To make up for it, we received chocolate covered strawberries and balloons in our room on 2 separate occasions. The concierge also followed up with us a couple of times during our stay to check on us and offered to make us restaurant reservations.
The property was amazing. The amenities were great for all ages. The staff were very accommodating and welcoming. My family felt very safe. I wish they had a hot tub on the Hacienda side for 16yrs and older.
The bars close at 11.. I thought it was 24 hrs.. otherwise it was a great stay
We have been Hardrock loyal travelers for many years and traveled to many Hardrock across the world. However it was our first time to stay at Hardrock Rivera Maya. Be honest it wasn’t a pleasant experience in the beginning due to poorly trained staffs and lack of accurate information given from one staff to another. Soon after our complaints things starts to change to the better. Our assistant name David was keep us updated with daily schedules and restaurant reservations. He did a great job to help us to celebrate our daughter 8 years birthday. The kids club staffs are awesome and can’t say enough wonderful things about each every one of them. Last but not the least the lady name Anita works at ice cream station at Hacienda lobby is one of the hardest working that I saw, she always have a smile and welcoming to all the guests.
Nice people and food excellent confort room and all areas clean and security hotel was very comfortable
Came here for a girls trip. We opted for Heaven side and were pleased upon entry that it was a nice looking, well kept hotel. Seemed to have lots of activities, but most of the adventure/active events were on the family-friendly side of the hotel. We liked Club Heaven, and enjoyed the many pools and man-made beaches. The food was OK, but not memorable. The spa was probably the best part of this hotel. Overall, good experience. Wish there was more food options on the Heaven side, but Hacienda was a short golf cart ride away.
My husband and I have traveled through out Mexico the last few years and this resort is one that we will continue to go to over and over again. We just got back from our first visit and this resort is fun for all ages. The food is wonderful. Many resorts we have gone to require you to go into a restaurant for lunch for their buffets or what not. Not here right by the pool they offer so many options which allow you to just grab food in your bathing suit and return to your chairs. Dinner options are great. They have a few options on the hacienda side and more on the heavens, just beware heaven side is adults only. You are able to bring kids to the steak restaurant and brazilian steakhouse. Service is immpeccable. Shout out to Rene, Isaac and Chuko who made our trip spectacular. They made us feel so special and continually went out of their ways to make sure we were enjoying ourselves. The resort was so clean and there is so much to do there. We cannot wait to return with our kids next time.
Would recommend to anyone. The beach coves were especially nice and the food was better than most all inclusive spots.
I’ve never met a friendlier staff! The food was incredible, at the specialty restaurants and even at the buffets. The entertainment was great and there was something for the whole family. We chose this hotel for the large pool instead of staying st a hotel with a typical beach. Unfortunately the pool was freezing and unenjoyable, even for the kids. The lagoons were slightly warmer and provided a partial beach opportunity.
It was a very memorable trip for me and my family. The resort quality is exceptional - it is one of those places where you want your dream vacation to take place. The attitude of staff is amazing - everyone makes best effort to help you without any expectation for tips. Even after checkout, they advised us to use all resort amenities till our transfer to airport comes. All inclusive means all inclusive - there are many quality restaurants which don't require any reservation. Ipnema was my favorite. I'd highly recommend this place.
Our family loved the evening events, but my room didn't have water one evening
We had a great experience we were a little disappointed with it not being a real beach but understand the concept of the beach at the same time.
Hard Rock Hotel Riviera Maya - All Inclusive places you within 2 miles (3 km) of popular sights like Dolphinaris Riviera Maya Park and Puerto Aventuras Marina. This 1264-room, 4.5-star property has 2 outdoor pools along with a private beach and a full-service spa.
Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. There are ample dining options with 9 onsite restaurants, including The Market, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.
All of Hard Rock Hotel Riviera Maya - All Inclusive's 1264 rooms are air-conditioned and have an array of amenities, including balconies, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.
Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per room roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a fitness center.
The reservation system for dinners was not acceptable. They force you to eat in the buffet. They state every restaurant is booked when they are not. Then the only way We got into restaurants was because our room came with a butler. Every night I would see families fighting to get into restaurants with empty tables. For all that money you pay the buffet should not be where I are forced to eat. I heard they never had done this before until this year. Very disappointing.
The staff was welcoming and attended to our every need. They are the reason we had such a good time.
Hello, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our service quality; it makes all the hard work worth it every second. Make sure that our band members will know about your experience. I hope that you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!!
Hola, Muchas gracias por la grandiosa calificación, Día a día nos esforzamos para brindar un servicio de altísima calidad pero sobre todo en otorgar experiencias dignas de un rock star! Esperamos su próxima visita y lo invitamos a experimentar nuevamente el trato de celebridad que merece. Saludos,
Amazing resort with very friendly and hospitable staff. We especially loved all the pool entertainment and aerobics with Samurai and Baby Shark. Resort was well maintained. There were security checkpoints when we entered and left the resort too. Food was awesome, even the 24/7 in room service had delicious quesadillas. It’s worth noting that the pools close after 7pm if anyone is trying to swim in the evenings. Would recommend for anyone visiting Cancun/Riviera Maya. Will definitely be back!
Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all our band members continue doing their best every single day! I hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories.
The property is massive. There is something for everyone. The staff is wonderful. The main area for improvement is the food. The food is ok, not great. However, I would definitely return.
Dear Mario, Wow! nice review, it's so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is an excellent new that you were treated wonderfully and you have such a good opinion of us. Everybody in the Hard Rock Hotel Riviera Maya sends their regards hoping to have you back soon and make you feel like a Rockstar again. Best Regards!
Everything about Hard Rock Riviera Maya was better than advertised. Seaweed problem not something they can control
The property was very nice i loved the view and the pools but the service was very very poor i didn't like that at all
Dear Anonymous, Thank you for sharing your feedback, I'm pleased to know you enjoyed of a great time and look forward to pamper you again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Dear Guest, Thank you for your kind preference, I really appreciate you have shared your experience and thank you for the rating, it has been great to have you here and look forward to your next visit, rest assured since we will make sure your trip rocks! Cordially,
The computers were down for the first day of the trip. We had to have a bell boy open our door anytime we needed to go back to the room. To make up for it, we received chocolate covered strawberries and balloons in our room on 2 separate occasions. The concierge also followed up with us a couple of times during our stay to check on us and offered to make us restaurant reservations.
Thank you for your kind preference, I really appreciate you have shared your experience and thank you for the feedback, it has been great to have you here and look forward for your next visit, rest assured since we will make sure your trip rocks! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
The property was amazing. The amenities were great for all ages. The staff were very accommodating and welcoming. My family felt very safe. I wish they had a hot tub on the Hacienda side for 16yrs and older.
It has been such a pleasure having you with us and we truly appreciate your positive comments. Looking forward to welcoming you soon again.
Dear Guest, Thank you for taking some time to provide such detailed review. I'm pleased to read you had such a great time at Hard Rock Hotel Riviera Maya. Nevertheless, there are a few points that may require our attention and I guarantee you that we are working accurately to take them as areas of opportunity in order to improve our fabulous service. It´s been a real pleasure having you with us and we cannot wait to you coming soon and keep on rocking! Regards,