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Recent guest reviews

A small but lovely hideaway with beautiful surroundings and great service.

Everything was great. The staff was so friendly and very helpful. It was very clean. Love the 24hr room service. It was something to do every night. Overall a 10 out of 10.

The staff and quality of service was unmatched. Our rooms were spotless, the food was amazing, the staff made us feel like we were the only people at the resort - they remembered EVERY DETAIL about our stay and and made each moment so personal. I have been to quite a few resorts in my lifetime and Margaritaville is without question, by far, THE BEST!

amazing property and amazing staff ! little seaweed issue at this time of the year on the beach. i would not recommend taking their membership presentation as the manager was quite unpleasant with an arrogant attitude.

The property was beautiful and easy to get around .

Love the hotel and the hotel staff was awesome

Beautiful, friendly, very clean and great food. The one lacking area was entertainment. There was entertainment but I think they could’ve stepped that up a couple notches. Other than that we will be revisiting this property. Had a great time.

Nice clean and quite

The resort overall is GREAT with a friendly staff, Rita's Taco was the BEST when it came to food and drinks....the buffet needs more of a variety they probably need to add/take away a few things every week

I would highly recommend staying at this resort. The staff was amazing and gets to know you by name.They are constantly cleaning through out the property. Also the food and activities are great and wasn't overly crowded.

This was our first trip to Margaritaville and we loved it. The property was clean, neat and safe. The staff is friendly and the food was delicious. The entertainment was great each night and the drinks were perfect. We will return soon. If you go get the flailing Taco tray you will thank me late. Also go see Elbert at the bar absolutely excellent service and super nice.

We were very pleased with the resort. Right up on a great private beach, amazing service, very clean, beautiful grounds with a super laid back vibe. Would definitely stay here again. We stayed 5 nights which was perfect, could have stayed one more. My one suggestion, it's a smaller resort so food options could be limiting if you are staying over a week. I'd stay at two different resorts if I was a longer visitor. We loved it though for 5 nights.

If you are looking for a small resort away from the big hotels then this is the place for you. The grounds are beautiful, the staff friendly and good excellent.

I loved everything about this resort. My swim up room that I could swim up to a bar from; staff; cleanliness; small size; modern decor; best beach I’ve seen in Cancún; and the delicious food and drink. I’m going back for sure.

Didi from the beach restaurant was an amazing service provider and present my wife and I with great alternative to other foods. Carmen from the joe merchant shop was also a great addition to the hotel staff with her service and smiling face each morning! They really made the stay worth while!

Lack of quick food options.

It wasn’t a gigantic resort so you felt like you had personal attention. I wish they had more things to do without leaving the resort, but I do understand it wasn’t full capacity so probably not worth it. Great time though - highly recommend.

Beautiful resort beach and pool and excellent food not much activities though

Km 27.5 Mza. 37 SM. 12 Puerto Morelos QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma places you next to Petempich Bay and within a 10-minute walk of Puerto Morelos Beach. This 148-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 4 restaurants.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 6:30 AM to 10:00 AM. There are ample dining options with 4 onsite restaurants, including The Beach House, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

42-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and coffee makers.


Property features

Guests of Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma have access to a full-service spa, 4 outdoor pools, and karaoke. If you decide to drive, there's free valet parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a gym, 3 spa tubs, and a sauna.

Room options

Suite (Swim Up Paradise)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room (Paradise)

1 King Bed | Sleeps 2

Paradise Suite

1 King Bed | Sleeps 2

Junior Suite (Paradise)

2 Queen Beds | Sleeps 4

Guest reviews for Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Everyone (9) Couples (9) Family (4)
4
Everyone

A small but lovely hideaway with beautiful surroundings and great service.

By on Sep 18, 2022

Review comment responded on Sep 19, 2022

Dear Brian, Thank you for selecting Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive as hosts for your most recent visit to Mexico and the Riviera Maya. We are pleased to read that our team had such a positive impact on your vacation experience and how much you enjoyed our wonderful facilities as well as our beautiful grounds. Fins up!

5
Friends

Everything was great. The staff was so friendly and very helpful. It was very clean. Love the 24hr room service. It was something to do every night. Overall a 10 out of 10.

By on Sep 5, 2022

5
Partner Couples

The staff and quality of service was unmatched. Our rooms were spotless, the food was amazing, the staff made us feel like we were the only people at the resort - they remembered EVERY DETAIL about our stay and and made each moment so personal. I have been to quite a few resorts in my lifetime and Margaritaville is without question, by far, THE BEST!

By on Aug 24, 2022

Review comment responded on Aug 27, 2022

Dear Christine, Thank you for your review and kinds words, we appreciate the time taken to share your experiences.We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive to be worthy of a five-star review. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive. I look forward to hosting you again soon.Fins up!

5
Partner Couples

amazing property and amazing staff ! little seaweed issue at this time of the year on the beach. i would not recommend taking their membership presentation as the manager was quite unpleasant with an arrogant attitude.

By on Jul 18, 2022

Review comment responded on Jul 20, 2022

Dear Julien, Thank you for allowing us to host you during your recent visit and for that 5 stars review. We have taken note of the comments mentioned within your review. We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Fins up!

5
Partner Couples

The property was beautiful and easy to get around .

By on Jun 28, 2022

Review comment responded on Jun 30, 2022

Dear Antony, Thank you for your 5 stars review and for sharing your experiences. We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico. Fins up!

5
Partner Couples

Love the hotel and the hotel staff was awesome

By , from Orlando on Jun 22, 2022

Review comment responded on Jun 25, 2022

Dear Raymond, Thank you for your 5 stars review. We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico. Fins up!

5
Partner Couples

Beautiful, friendly, very clean and great food. The one lacking area was entertainment. There was entertainment but I think they could’ve stepped that up a couple notches. Other than that we will be revisiting this property. Had a great time.

By on Jun 21, 2022

Review comment responded on Jun 25, 2022

Dear Denise, Thank you for taking the time to share your experiences. We have taken note of your suggestions mentioned within your review. We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Fins up!

5
Partner Couples

Nice clean and quite

By on Jun 14, 2022

Review comment responded on Jun 15, 2022

Dear Daniel, Thank you for your review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We really hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico. Fins up!

4
Everyone

The resort overall is GREAT with a friendly staff, Rita's Taco was the BEST when it came to food and drinks....the buffet needs more of a variety they probably need to add/take away a few things every week

By on Jun 6, 2022

Review comment responded on Jun 20, 2022

Dear Aisha, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation and feedback. We are thrilled to know you had such a great stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Fins up!

5
Everyone

By on May 24, 2022

Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Km 27.5 Mza. 37 SM. 12, Puerto Morelos, QROO 77580
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