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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
VIP Access

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

On the beach, beach cabanas, sun loungers, beach umbrellas
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Garden
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪6 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(76 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

9.6 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

9.2 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(77 reviews)
  • Ocean view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT ) | Premium bedding, down comforters, free minibar, in-room safe

Suite (PARADISE CHILL OUT )

  • Ocean view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite with Sea View

  • 376 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 322 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Outdoor dining | 4 restaurants, breakfast, lunch, dinner served; international cuisine

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 667 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 753 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

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About the neighborhood

Puerto Morelos

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 148-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 4 restaurants.

What's nearby

  • Arrecife de Puerto Morelos National Park - 6 min walk - 0.4 miles
  • Puerto Morelos Beach - 14 min drive - 6.5 miles
  • Moon Palace Golf Club - 16 min drive - 9.8 miles
  • Ojo de Agua Beach - 19 min drive - 8.7 miles
  • Puerto Morelos Town Square - 20 min drive - 8.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Le Chique - ‬6 min drive
  • ‪Lobby Bar - ‬4 min walk
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Restaurante Zócalo - ‬6 min drive
  • ‪Siena Restaurant - ‬6 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Guests of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have access to a full-service spa, 4 outdoor pools, and karaoke. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and meeting rooms.
42-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and coffee makers.
4 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive
Puerto Morelos
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 1,769 reviews
$254 nightly
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May 17 - May 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

Are there all-inclusive options at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive resort and rates come with all meals. Activities include bartending classes, language classes, and cooking classes.

How much does it cost to stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All on Apr 25, 2026 start from $372, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see close to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

This property is located in Puerto Morelos and just steps from Arrecife de Puerto Morelos National Park and Petempich Bay. Moon Palace Golf Club and Puerto Morelos Beach are both also nearby.

Is parking available on site at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible van parking and bicycle parking are also available.

Is a spa located at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

There is a full-service spa available for guests to enjoy and services include prenatal massages, sports massages, reflexology, and detox wraps.

Are there luxury amenities available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a beachfront restaurant, and beachside massages at this property.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All include a casino?

No, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All doesn't have a casino.

Will I find an indoor pool at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All a good place to stay for couples?

At this beachfront property, there are many amenities for couples, including champagne service and in-room massages in each guestroom, and some feature ocean view.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a hot tub?

No, but this property does have a steam room.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a restaurant with a breakfast menu?

Yes, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has 4 restaurants, and serves free buffet breakfast each morning.

Will Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All allow pets to stay for free?

No, pets aren't allowed at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All though service animals are welcome.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

The closest major airport to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is Cancun Intl. Airport (CUN), which is 12.6 mi away (20 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.7 mi away.

Are there rooms with balconies that I can book at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, every guestroom at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All comes with a furnished balcony/patio and some offer ocean and garden views.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offer wedding services?

Take advantage of the wedding venue at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All if you plan to say "I do" during your trip.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 601 out of 1051 reviews
Rating 8 - Good. 218 out of 1051 reviews
Rating 6 - Okay. 122 out of 1051 reviews
Rating 4 - Poor. 52 out of 1051 reviews
Rating 2 - Terrible. 58 out of 1051 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Pierre, Huntersville

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Hotel setup is nice, not too large, and pleasant overall. Beach is clean as well, but you can’t go in the water. Rooms are very disappointing, aging, not well maintained, and cleaning service isn’t done even when the sign is on the door from morning to evening. Food quality is really low, and not always fresh. Even with strong stomach…we got sick. Staff is a hit or miss. Some can be pleasant, but staff at the reception don’t care about clients and only try to upgrade you…instead of looking for solutions. Some waiters are very rude and only looking for tips. Not worth the money overall.
Stayed 3 nights in Jan 2026

10/10 Excellent

Evette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean place. The stuff were friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeremy, London

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless every day! Staff unbelievable! They worked so hard cleaning the seaweed from the beach every morning. Food was great, lots of choices…but their tacos were worth it alone. Only improvement that I can think of is to have heated pools/hot tub hotter. Five stars no question.
Stayed 4 nights in Jan 2026

10/10 Excellent

Daegen Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

10/10 Excellent

Alena

Stayed 7 nights in Jan 2026

10/10 Excellent

Fazal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cozy resort
Stayed 5 nights in Jan 2026

10/10 Excellent

Natasha, Westville

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to make our stay absolutely amazing
Stayed 5 nights in Jan 2026

10/10 Excellent

David Michael

Liked: Cleanliness, amenities, property conditions & facilities
This resort was wonderful, very laid back, incredible staff, food and atmosphere on point! Would recommend!
Stayed 7 nights in Jan 2026

10/10 Excellent

Jason Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and very nice people
Stayed 7 nights in Jan 2026

8/10 Good

Zihan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of events daily, lots of things to do. Beautiful scenery and vivid nightlife
Stayed 4 nights in Jan 2026

8/10 Good

Catherine Joyce

Liked: Cleanliness, property conditions & facilities
The staff were amazing. Rooms cleaned in a timely manner and very well done. Service everywhere was good. The only thing was, many of us were under the impression we were at rhe adults only one by the advertising. We we all went there to be told otherwise. It was very confusing.
Stayed 10 nights in Jan 2026

10/10 Excellent

Ayla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. We enjoyed our stay here Will comr back. No complaints
Stayed 4 nights in Jan 2026

10/10 Excellent

LANE Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at this resort and loved almost every aspect If your looking for a huge resort thats busy then this isn't for you. The resort is spread out but doesn't have the huge 700 rooms building. We got upgraded for free. The only negative is there was no hot tub and no snack service. For example no fried and chips and salsa spot to help yourself. I would highly recommend this place! Absolutely gorgeous Lt
Stayed 7 nights in Jan 2026

10/10 Excellent

Sydney

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my husband and some family and friends, and we had the best time! The staff was incredible, from the servers and bartenders to the housekeeping staff and events crew, they provided stellar service and were so friendly and fun! The resort itself is beautiful, very small and walkable, which was perfect for our taste. They put so much work in keeping the grounds groomed and clean, and you could tell. The place was gorgeous and both the public spaces and the rooms were so clean. The food was pretty good, Rita's Taco House being our absolute favourite. There was always activities and entertainment each night, but you could also just sit and relax! We would absolutely go back again.
Stayed 8 nights in Jan 2026

6/10 Okay

Faith Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bumpy Bumpy Bumpy Bumpy Bumpy road. It was terrible. Wont come back because of it. Dont recommend a friend already because of it. Spa is overpriced for Mexico. Health bar hasn't even open. House Keeping turned off the master switch on me twice foe the lights. Loved the outdoor day beds. Hated that you had to pay foe the beds on the beach.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jordan L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area/resort! Very clean, and friendly staff! I would 100% go back and visit again.
Stayed 6 nights in Jan 2026

2/10 Terrible

Justina, Passaic

Traveled with partner
Liked: Amenities, property conditions & facilities
Amenities, food ,
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was 11/10 fantastic Room was simple but very clean and nice, I would say high 8 or even 9 out of 10. Compex was also nice. Food and drinks were consistently good or very good, and occasionally even great
Stayed 7 nights in Jan 2026

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean all throughout, very nice staff, and good food for all-inclusive
Stayed 5 nights in Jan 2026

8/10 Good

Veronica

Stayed 9 nights in Jan 2026

2/10 Terrible

gregory

Liked: Cleanliness
Felt like 3 star hotel at 5 star price. Didn’t take Canadian money to exchange for Pesos. Even though exchange rate was posted behind check in counter. Was told by concierge that the price was $40 USD each way to go to Puerto Morales. I asked for cheaper option. He said that was it. I phoned Uber and paid $9.00 USD. Resort was way down a long dirt road with huge potholes. No were to walk. Pools were very cold. Lots of seaweed and Ocean looked very murky. When I did go for a swim the life guard blew his whistle and ran over to kick me out of the water. Not sure why because he didn't have any english. My Spanish is very basic. The breakfast was almost the same everyday ( not good) . Lunch was okay and the dinners were good. Unfortunately me and my wife go to bed fairly early but our room was right beside there nightly entertainment and bar. The entertainment staff were okay but had not much to work with. Lastly I thought we were going to an Adults only resort. Its not. Part of the resort is but it wasn't advertised that way. I go to Mayan Riviera 3 times a year and
Stayed 10 nights in Dec 2025

10/10 Excellent

meho

Liked: Cleanliness, property conditions & facilities
Great hotel and restaurants very clean rooms
Stayed 6 nights in Jan 2026

10/10 Excellent

Amy

Stayed 6 nights in Jan 2026

2/10 Terrible

Kirill

Stayed 9 nights in Dec 2025

8/10 Good

Deana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was all very good, staff was amazing, very nice spa experience.
Stayed 6 nights in Jan 2026

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