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Recent guest reviews

This property is a great place. Thanks for the people working very hard for keep the property in the good condition.

Very good hotel i love it Huge, clean and beautiful I recommend it

Great service! Beautiful resort and delicious food.

The place was great, the room was clean and the food was excellent. We had a butler named Jesus M. He was super attentive and did an amazing job. We would absolutely recommend the place. The beach was covered in seaweed the whole week but I was told it was a seasonal thing.

Paid a nominal upgrade fee to a much better room, both were ocean front. Did have some maintenance items but mostly related to a new room/building. I have stayed at El Cid before and find they have improved their game in the food and booze offerings.

Let me clear up some confusion-the Ventura is a new bigger better addition to the Marina which is disgusting and below standard-thing is they share the same property as well as restaurants-which sums up why at 9am men are rip roaring drunk. If you love cruise ships you will love this place. If a cruise ship is your worst nightmare-DO NOT come here!!!!! As a family is was cheap and cheerful and the weather was perfect!!! Customer service is non existent-so don’t bring your expectations on holiday. Food is good but limited to the new market-the rest reminds you why going to all inclusive can be horribly overdone

WOW!!!!!!!!!!! Is what I can say about this amazing resort! This place is a cut above what you're used to in an all-inclusive property. The food and drink are spot on, the service and facility are spot on. The check-in went as smooth as you could want, just don't agree to the presentation! The buffet is not traditional, it is more like an upscale food court, the choices are the best I've had at an all-inclusive.

Ventus was great Obitz was not. Orbitz forwarded incomplete payment information to frontier and the tickets were not issued. Orbtiz booked the hotel side of the trip without issue, but we never saw the airline amount post to the card. Since I had not got the confirmation email I looked into the issue and had to rebook the air directly with airline. I spent 3 hours with 3 different representatives and Orbitz did nothing to help fix the issue and said it was their policy that the customer would have to contact the airline directly, even though it was a package deal booked off orbitz's site. I finally just pulled up frontiers website and rebooked it directly with frontier. As for Ventus it was great. The staff was polite and accommodating in every way. The food and drinks were great and their top shelf liquor selections were as good as we have seen in Mexico anytime before. There was entertainment including DJ's and (good) live bands every night. There were 2 large Jacuzzis and a very clean beach with plenty of seating. El Cid did a much better job than the neighboring resorts in cleaning up and grooming the beach. We don't typically like to go to the same place twice, but it will be hard not to take the kids and go back to El Cid with us next time.

Loved our time at Ventus El Cid What a beautiful place The epitome of serenity. Sound of waterfalls or the ocean wherever you go on the poroperty. The infinity pool overlooking the ocean could not be more idyllic. Large jacuzzis on either side a perfect touch. The large pool area running the length of the resort beautifully designed and landscaped. We love how we could play ping pong any time of day. The beach area so well kept, actually turquoise water and white sand. Loved the coffee bar, great cappuccinos! Hotel Staff- met one lovely staff member after another. So helpful and polite. Overall great food. Only downside which I feel is something the hotel can address is that the adjoining door in the rooms connecting to the next room makes for a very thin barrier, can hear your neighbors’ conversations quite clearly. A harder wood door might change this.

Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03 Puerto Morelos QROO

Hotel highlights

  • Free valet and self parking
  • Onsite dining
  • Spa
  • Outdoor pool

Located within a mile (2 km) of Ojo de Agua Beach, Ventus at Marina El Cid Spa & Beach Resort - All Inclusive is within 2 miles (3 km) of Artisans Market. This 290-room, 4-star property has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

This property is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All 290 air-conditioned rooms feature balconies or patios, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include free bottled water, safes, and phones.


Property features

Built in 2017, the brand new Ventus at Marina El Cid Spa & Beach Resort - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach property include a health club, a meeting room, and a free kid's club.

Room options

One Bedroom Suite Platinum

1 King Bed and 1 Queen Murphy Bed | Sleeps 4

One Bedroom Suite Platinum with Jacuzzi

1 King Bed and 1 Queen Murphy Bed | Sleeps 4

Junior Suite Platinum

1 King Bed and 1 Queen Murphy Bed | Sleeps 4

Junior Suite

1 King Bed and 1 Queen Murphy Bed | Sleeps 4

Guest reviews for Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Everyone (5) Couples (1) Family (2)
5
Partner Couples

This property is a great place. Thanks for the people working very hard for keep the property in the good condition.

By on Jan 23, 2020

Review comment responded on Jan 23, 2020

Thank you very much for choosing our resort as your vacation spot. We are very pleased to read that you passed a wonderful holiday at our complex. It will be a pleasure to have the opportunity to welcome you back soon. Sincerely, Ricardo Bustamante General Manager

5
Family with small children

Very good hotel i love it Huge, clean and beautiful I recommend it

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Thank you very much for taking the time to evaluate our service and facilities. It is a great pleasure to realize that you had a wonderful vacation experience at our facilities and we will be enchanted to have the opportunity to continue being your hosts in the future. Sincerely, Ricardo Bustamante General Manager.

5
Family

Great service! Beautiful resort and delicious food.

By on Dec 7, 2019

Review comment responded on Dec 7, 2019

What a great pleasure to have the opportunity to receive your comments on this media. We are more than glad to hear that this vacation at our resort hs fulfilled your expectations. It will be an honor to have the opportunity of welcoming you back in the future. Sincerely, Ricardo Bustamante General Manager.

5
Everyone

The place was great, the room was clean and the food was excellent. We had a butler named Jesus M. He was super attentive and did an amazing job. We would absolutely recommend the place. The beach was covered in seaweed the whole week but I was told it was a seasonal thing.

By , from Raleigh on Jun 24, 2018

Review comment responded on Jun 25, 2018

How kind of you for taking the time in sharing your lovely comments in base to this recent stay at Ventus. It is a great pleasure to us, identify in your review that this holiday with us has been amazing and the service provided it by our staff, mainly Jesus exceed your expectations. We look forward to having the pleasure of welcoming you back in a close future. Cordially, Ricardo Bustamante General Manager.

4

new is always good

Everyone

Paid a nominal upgrade fee to a much better room, both were ocean front. Did have some maintenance items but mostly related to a new room/building. I have stayed at El Cid before and find they have improved their game in the food and booze offerings.

By , from Seattle, WA on Mar 26, 2018

Review comment responded on Mar 30, 2018

Thank you very much for giving us the opportunity to recieve your comments through Expedia´s platform. We are very happy to hear that this past stay at Ventus at Marina El Cid has been accommodating and that our food and beverage selection meet your expectations. Nevertheless, we would like to thank you also for sharing your feedback in regard to the evening entertainment activities we will make sure to turn your comments with the proper area as an alternative to offer you and the rest of our guest a better service in the future. It will be a pleasure to have the opportunity to welcome you back to Puerto Morelos soon. Sincerely, Ricardo Bustamante General Manager.

1

very average

Family

Let me clear up some confusion-the Ventura is a new bigger better addition to the Marina which is disgusting and below standard-thing is they share the same property as well as restaurants-which sums up why at 9am men are rip roaring drunk. If you love cruise ships you will love this place. If a cruise ship is your worst nightmare-DO NOT come here!!!!! As a family is was cheap and cheerful and the weather was perfect!!! Customer service is non existent-so don’t bring your expectations on holiday. Food is good but limited to the new market-the rest reminds you why going to all inclusive can be horribly overdone

By , from new York, ny on Mar 9, 2018

Review comment responded on Aug 26, 2018

First of all, I would like to thank you for sharing your experience at our resort through Expedia. We regret that your stay has not been positive and accommodating and it was not possible to meet your expectations. The value that your feedback represent for us it the very high and we can assure you that we are going to take the necessary actions in order to improve the opportunity areas that you described about our service. Hopefully, you can give us a second chance to serve you as you deserve in the future. Sincerely, Ricardo Bustamante, General Manager.

5

beautiful resort

Everyone

WOW!!!!!!!!!!! Is what I can say about this amazing resort! This place is a cut above what you're used to in an all-inclusive property. The food and drink are spot on, the service and facility are spot on. The check-in went as smooth as you could want, just don't agree to the presentation! The buffet is not traditional, it is more like an upscale food court, the choices are the best I've had at an all-inclusive.

By , from Pittsburgh on Jan 15, 2018

Review comment responded on Jan 18, 2018

Dear guest, Your positive comments are very welcome and make us feel proud. It’s nice to know that you spent a great vacation in our resort, and enjoyed pretty much everything. It will be a privilege to serve you again in a near occasion and thank you again for your review and for sharing your comments. We hope to continue being your choice the next time you visit Riviera Maya. Cordially,

5

ventus

Everyone

Ventus was great Obitz was not. Orbitz forwarded incomplete payment information to frontier and the tickets were not issued. Orbtiz booked the hotel side of the trip without issue, but we never saw the airline amount post to the card. Since I had not got the confirmation email I looked into the issue and had to rebook the air directly with airline. I spent 3 hours with 3 different representatives and Orbitz did nothing to help fix the issue and said it was their policy that the customer would have to contact the airline directly, even though it was a package deal booked off orbitz's site. I finally just pulled up frontiers website and rebooked it directly with frontier. As for Ventus it was great. The staff was polite and accommodating in every way. The food and drinks were great and their top shelf liquor selections were as good as we have seen in Mexico anytime before. There was entertainment including DJ's and (good) live bands every night. There were 2 large Jacuzzis and a very clean beach with plenty of seating. El Cid did a much better job than the neighboring resorts in cleaning up and grooming the beach. We don't typically like to go to the same place twice, but it will be hard not to take the kids and go back to El Cid with us next time.

By , from Indiana USA on Jan 15, 2018

Review comment responded on Jan 18, 2018

Dear guest, We appreciate you took the time to share your comments with us regarding your recent stay at el Cid VENTUS. We are happy to know that everything sort it out at the end and that you enjoy your vacations with us. Hopefully we will continue being your choice the next time you visit Riviera Maya. We will be pleasant to attend you and your loving ones. Best regards,

5

a perfect resort

Everyone

Loved our time at Ventus El Cid What a beautiful place The epitome of serenity. Sound of waterfalls or the ocean wherever you go on the poroperty. The infinity pool overlooking the ocean could not be more idyllic. Large jacuzzis on either side a perfect touch. The large pool area running the length of the resort beautifully designed and landscaped. We love how we could play ping pong any time of day. The beach area so well kept, actually turquoise water and white sand. Loved the coffee bar, great cappuccinos! Hotel Staff- met one lovely staff member after another. So helpful and polite. Overall great food. Only downside which I feel is something the hotel can address is that the adjoining door in the rooms connecting to the next room makes for a very thin barrier, can hear your neighbors’ conversations quite clearly. A harder wood door might change this.

By , from New York on Jan 11, 2018

Review comment responded on Jan 18, 2018

Dear guest, Thank you so much for sharing your comments with us regarding your recent vacations at el Cid VENTUS. We are very happy that you like our resort in general. Your opinion it’s very important to us so we can improve, so again thank you for sharing it. Hopefully we will continue being your choice the next time you visit Riviera Maya. The beach, the coffee bar and our attentive staff we will be waiting for you! Best regards,

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03, Puerto Morelos, QROO 77580
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