Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools
VIP Access

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Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
Property video
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive

Explore the area

View in a map
Carretera Federal 307, Puerto Morelos, QROO, 77712
  • Place, Moon Palace Golf Club
    ‪15 min drive‬
  • Place, Petempich Bay
    ‪23 min drive‬
  • Place, Puerto Morelos Town Square
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 out of 10
Good
(31 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • 1096 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 994 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(32 reviews)
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • 1096 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Two Bedroom Luxury Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 1089 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(31 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

8.4 out of 10
Very good
(5 reviews)
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 5205 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

7.2 out of 10
Good
(29 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

7.2 out of 10
Good
(7 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

7.0 out of 10
Good
(2 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.8 out of 10
Excellent
(5 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • 3437 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite

8.0 out of 10
Very good
(105 reviews)
  • 544 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

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About the neighborhood

Puerto Morelos

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort places you 6.6 mi (10.6 km) from El Tinto Golf Course. This 1005-room, 5-star property welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Xoximilco - 14 min drive - 6.6 miles
  • Moon Palace Golf Club - 15 min drive - 7.0 miles
  • Puerto Morelos Beach - 21 min drive - 11.1 miles
  • Petempich Bay - 23 min drive - 9.1 miles
  • Puerto Morelos Town Square - 25 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Agave Mexican Cuisine
  • ‪Diamond Club Bar - ‬1 min walk
  • ‪the cave - ‬6 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 6 outdoor pools
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort features a full-service spa, 6 outdoor pools, and a free water park. Limited parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
Plasma TVs come with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free minibar items, balconies, and MP3 docks.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 1 year old or younger stays free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 4.06 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

Will I find all-inclusive options at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include surfing/body boarding, tennis, and volleyball.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of Oct 12, 2025, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on Oct 26, 2025 start from $313.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to do within easy reach of Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

This property in Puerto Morelos is within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Will I be able to park at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, though parking is limited.

Is there a spa available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and hydrotherapy.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort include a casino at the property?

No, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort doesn't have a casino.

Is there an indoor pool at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub.

What do couples enjoy most about Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 6 outdoor pools, and 12 restaurants.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a restaurant with a breakfast menu?

Yes, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has 12 restaurants, and serves free full breakfasts each morning.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort allow pets to stay free of charge?

No, pets and service animals aren't allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

The closest major airport to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 10.4 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, every guestroom at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort comes with a balcony with some featuring ocean or garden views.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a wedding venue?

There are wedding services available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort if that's in your vacation plans.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1077 out of 2287 reviews
Rating 8 - Good. 541 out of 2287 reviews
Rating 6 - Okay. 302 out of 2287 reviews
Rating 4 - Poor. 170 out of 2287 reviews
Rating 2 - Terrible. 197 out of 2287 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Cai Stacey

Traveled with family
We won’t be back
Stayed 4 nights in Aug 2025

8/10 Good

Juan

Stayed 3 nights in Jul 2025

8/10 Good

Elia Margarita Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

4/10 Poor

Jaekyue

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I don't recommend this hotel at all… the moment that you walk in, they will try to upsell you with a time share package and Diamond member package… AC doesn't go below certain temperature so I had hard time sleeping at night… restaurants are really really busy so you will have lots of waiting time… also the foods are terrible and very small portion… during the lunch time, they have a few of food trucks options but they are very busy so I had to wait about 45 minutes in line to get a food… bar tenders are usually very unfriendly because they are just simply too busy… went to the ice cream shop and they ran out of ice cream… compared to my last visit at different hotel few years ago, I do not recommend this hotel at all…
Stayed 4 nights in Jun 2025

2/10 Terrible

Edgar

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Voiced the property was dirty upon arrival and manager told me I should take my family else where if I didn’t like it, he seemed indifferent of anything I had to say. Made reservations and took forever to get our meals and wasn’t asked for refills even at the cave restaurant where I had to pay $250 extra we were the first ones in and last ones out, seemed like the manager told everyone to treat us like garbage, went to hibachi and they never made my wife’s meal, went to voice my concerns and said the only manager available was the same guy that didn’t care, we took pictures of everything and showed them and they said no one could do anything about it, up until our last night they said there was someone above him and would meet with us after her meeting, she never met with us so we went to look for her and was told she was gone for the day but would meet us at 8am next day. The next day came around and went to meet with her and they said it was her day off and she refused to take our call. Erika Topete my guess the problem is not your employees but you and all of the “management” in your hotel, I’m a Bonvoy member and it’s the first hotel I get treated like this, I could go on for days on everything that went on my stay. It’s sad to see this and I wasn’t the only one complaining
Stayed 4 nights in Jul 2025

10/10 Excellent

Eduardo

Stayed 5 nights in Jul 2025

4/10 Poor

Andreana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property lost out luggage jacuzzi was not working properly. Food was horrible drinks were horrible besides the mango daiquiri without alcohol.
Stayed 4 nights in Jul 2025

6/10 Okay

MARIA

Traveled with family and small children
Liked: Staff & service
As always in Mexico people’s service and charm are amazing, the Mexican people try their best always to make you feel at home. The property is ok, I noticed lack of maintenance throughout, from missing tiles in the pool, to rusty architectural and decorative elements, to mold in the shower, and broken plumbing that made our shower smell funky. The restaurants were ok, but nothing out of this world. Our concierge’s lack of attention was disappointing sometimes, sometimes helpful, but could been better. A lot of pool options and activities for kids. The kids in the family had a really good time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 5 nights in Jul 2025

8/10 Good

Jasmine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The food was mid but everything else was amazing.
Stayed 3 nights in Jul 2025

6/10 Okay

Tiffani

Stayed 6 nights in Jul 2025

10/10 Excellent

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding. Some of the nicest people I have ever met! Great food and entertainment. I have nothing to complain about.
Stayed 6 nights in Jul 2025

2/10 Terrible

Jigneshkumar K

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Iliana

Stayed 4 nights in Jul 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

6/10 Okay

Yasmin Lizbeth

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Limited food options. Every time we had a reservation for a restaurant we were given a very small portion and waited for over an hour and a half for your food. The food quality was not the best. It was too crowded and chairs at the pool and beach were limited. Overall I wouldn’t recommend to come here for the experience. The staff was nice and kept the resort clean. I did not like that we were asked to purchase a prime membership. That took too much time from our vacation. I feel like we did not get to enjoy our vacation because we were interrupted from the start of our vacation and once we agreed to listen to their presentation, it took all morning for them to explain their membership. It felt like being in a shark tank. They wanted us to upgrade for an extra charge, and the “extra charge” was so high we would pay more for a massage in Mexico than in the US. Our resort app did not work ONLY because we booked through Expedia. Will not be coming back to Royalton. Not sure if we would even come back to Cancun.
Stayed 4 nights in Jul 2025

8/10 Good

Rhys

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a good place for family
Stayed 4 nights in Jul 2025

6/10 Okay

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Darshit

Traveled with family and small children
Disappointing Hotel Experience My recent stay at this hotel was a significant letdown, particularly regarding the food and service. The food options were severely limited, and the quality was far from five-star. The chicken I had was remarkably chewy, and the vegetarian options were scarce across all restaurants. Consistency was a major issue; the food quality varied with each meal, and portion sizes differed daily. The bar experience was equally frustrating. There was no cocktail menu available, and every bartender seemed to have their own recipe, leading to wildly inconsistent cocktails. Beyond the dining, service issues also marred our stay. Our luggage was delivered late, which was a huge inconvenience. Even more frustrating, a special item I had ordered for an occasion required daily follow-ups and only arrived on the very last day of our stay. Overall, the inconsistent food quality, poor beverage service, and significant issues with luggage and special requests made this a truly disappointing experience.
Stayed 4 nights in Jul 2025

8/10 Good

Perla

Traveled with family and small children
Liked: Amenities
Large beautiful Property needs some tlc in some areas they needs more staff as large as this resort is there are always lines for everything .
Stayed 6 nights in Jul 2025

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

6/10 Okay

Diane

Stayed 7 nights in Jun 2025

6/10 Okay

Pratikkumar Dilipbhai

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First of all we have spent so much money to book this resort for a great family holidays. Beach is dirty (can't swim there). Seaweed smell covers the entire property and it is really gross. We been just settled in to the smell and started taking some family pictures using drone and we been told drones not allowed. Which i found really pointless rule. I am spending close to $6000 for 4 nights and can't use my own drone? Resort is very isolated from the city town and very restricted access to the shops and foodery. All inclusive alcohol has cheap quality spirits. Bar tender ran out of spirit by 7pm and told me we only get 1 Bootle allocated to this bar so select something else. One last advice is to book cancun activity using private platform. Resort offers local activities for 3 times higher price compared to viator OR Trivago.
Stayed 4 nights in Jul 2025

6/10 Okay

Kimberly Genevieve

Disliked: Cleanliness
Dirty and too expensive
Stayed 7 nights in Jul 2025

10/10 Excellent

Elvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, and the amenities, the gym was spectacular , and the resort itself is like a small city. Staff was friendly, would definitely stay here again .
Stayed 3 nights in Jul 2025