Palmar Beach Resort and Spa Riviera Maya All-Inclusive in Puerto Morelos

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Luxury property on the beach, with 6 outdoor pools

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Where to?

Dates

April 2025

May 2025

Honeymoon Suite, Oceanfront | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

On the beach, free beach cabanas, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
Room service
All inclusive

Explore the area

Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

Petempich Bay
‪1 min walk‬
Puerto Morelos Beach
‪9 min drive‬
Puerto Morelos Town Square
‪15 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

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Room options

Premium Suite

620 sq ft
Sleeps 4
1 King Bed

Honeymoon Suite, Oceanfront

625 sq ft
Ocean view
Sleeps 2
1 King Bed

Luxury Suite (Walkout)

640 sq ft
Sleeps 4
1 King Bed

Family Suite, Ocean View

625 sq ft
Ocean view
Sleeps 5
1 Queen Bed and 2 Double Sofa Beds

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

520 sq ft
Ocean view
Sleeps 4
1 King Bed

Junior Suite

534 sq ft
Sleeps 2
1 King Bed

Premium Suite (Swim Up)

539 sq ft
Sleeps 4
1 King Bed

Luxury Suite, Ocean View (Connecting)

1250 sq ft
Ocean view
Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Family Suite

625 sq ft
Sleeps 5
2 Double Sofa Beds and 1 Queen Bed

Junior Suite (Swim Up)

520 sq ft
Sleeps 2
1 King Bed

Luxury Suite

640 sq ft
Sleeps 4
1 King Bed

About the neighborhood

Puerto Morelos

Palmar Beach Resort and Spa Riviera Maya All-Inclusive places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 435-room, 4.5-star property has 6 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

Petempich Bay - 1 min walk - 0.0 miles
Puerto Morelos Beach - 9 min drive - 1.9 miles
Crococun Zoo - 12 min drive - 5.0 miles
Puerto Morelos Town Square - 15 min drive - 7.7 miles
Ojo de Agua Beach - 17 min drive - 8.0 miles

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪Market Cafe - ‬16 min drive
‪Sensai - ‬17 min drive
‪Preferred Club Lounge - ‬16 min drive
‪Casa del Mar - ‬17 min drive
‪Preferred Club Bar - ‬7 min drive

About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Luxury property on the beach, with 6 outdoor pools

Guests of Palmar Beach Resort and Spa Riviera Maya All-Inclusive have access to a full-service spa, 6 outdoor pools, and a children's pool. You can take advantage of free parking, along with an area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a 24-hour gym, a sauna, and outdoor tennis courts.

50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and furnished balconies or patios.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All inclusive
Spa

includes taxes & fees

$325 per night

May 11 - May 12

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Pool
Hot Tub
Breakfast included
All inclusive

includes taxes & fees

$284 per night

May 25 - May 26

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Area shuttle (surcharge)
Shopping center shuttle (surcharge)
Free self parking on site

Food and drink

3 poolside bars
3 swim-up bars
6 bars/lounges
6 restaurants
Couples/private dining

Restaurants on site

LE CHIQUE
SIENA
SPOON
TAPAZ
ZAVAZ

Things to do

2 outdoor tennis courts
24-hour health club
6 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Hot tub
Kayaking
Playground
Sauna
Shopping
Snorkeling
Steam room
TV in common areas
Waterslide

Family friendly

6 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Free supervised activities for children
Laundry facilities
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3,154 square feet of conference space
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
In a national park
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

13 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

No elevator

4 buildings
4 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

50-inch flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive

Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos

Azul Sensatori Karisma Puerto Morelos

Hotel Azul Sensatori

Sensatori Azul Hotel

Azul Beach Sensatori Mexico Karisma Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma

Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

Will I find all-inclusive rate plans at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include kayaking, tennis, and volleyball.

Is a free cancellation option available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see within easy reach of Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

This property in Puerto Morelos is within a 10-minute walk of Petempich Bay and Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Beach and San Jose Catholic Parish within a short drive.

Will I be able to park at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

There is a full-service spa available for guests to enjoy and services include prenatal massages, Swedish massages, body wraps, and aromatherapy.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a casino at the property?

No, Palmar Beach Resort and Spa Riviera Maya All-Inclusive doesn't have a casino.

Is there an indoor pool at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub.

Is Palmar Beach Resort and Spa Riviera Maya All-Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 6 outdoor pools, 3 poolside bars, and 6 restaurants.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive feature a restaurant that includes a breakfast menu?

Yes, Palmar Beach Resort and Spa Riviera Maya All-Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

The closest major airport to Palmar Beach Resort and Spa Riviera Maya All-Inclusive is Cancun Intl. Airport (CUN), which is 12.7 mi away (21 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.1 mi away.

Can I book a room with a balcony at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yes, every guestroom at Palmar Beach Resort and Spa Riviera Maya All-Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive offer wedding services?

There are wedding services available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive if that's in your vacation plans.

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

7.4

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Giovanni

Jan 21, 2025

Liked: Staff & service

Small No hot water Service was very good

Stayed 6 nights in Jan 2025

8/10 Good

Ofelia

Traveled with family and small children

Jan 16, 2025

Liked: Cleanliness, staff & service, amenities

All the staff was great, very attentive and respectful, and always greeted with a smile. Dealing with no hot water for the first half of our trip was frustrating especially coming from the airport and wanting to have a nice warm bath. We traveled with a one year old and she also had to shower with very cold water which she cried about. Other than that, everything else was great.

Stayed 8 nights in Jan 2025

6/10 Okay

marcel

Traveled with group

Jan 14, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

This property recently changed ownership so they are still getting it up and running. We had the option of 2 restaurants each night to choose from. The food was excellent, and some of the best food I've had in Mexico. My biggest complaint is the lack of hot water. 10 of us went on this trip together (3 families), and none of the rooms that any of us occupied had hot water. This meant only cold showers for our whole vacation. In addition, the pool water was actually very cold as well (probably more related to the time of year we visited; most days were in the low to mid 80's. The room was nicely equipped with a large jacuzzi tub near the balcony, but again, it only had cold water so was essentially unusable. The facility itself was quite quiet and there were few other guests which we actually really enjoyed. It meant poolside service was pretty fast and no wait times to get into any restaurants. Waiting time for food in restaurants was pretty variable. The seafood restaurant had excellent food but expect to spend about 3 hours going out for dinner. We had waits of sometimes 90 minutes to receive or dinner items. However, when the food did arrive, it was always excellent. The service at the other restaurants was faster than the seafood restaurant but still on the slower side. All in all, despite no hot water in any of the rooms, we did enjoy our vacation. I think once they finish renovations and complete the closed coffee shop/restaurants this will be a great resort.

Stayed 5 nights in Jan 2025

6/10 Okay

Jennifer

Jan 7, 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Dec 2024

8/10 Good

Jacqueline, west sacramento

Dec 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

8/10 Good

Verified traveler

Business traveler

Dec 18, 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 8 nights in Oct 2024

2/10 Terrible

Dayanne Oliva

Dec 13, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

No me gusto nada solo el servisio de los translators el hotel estaba bacon y sin cerbicios la carta de los cuatro restaurants que Brian uno casa dia era la misma todos los Dias sin contact que cambiaron de compania y haste el hombre del hotel y no tinier on la desencia de informations

Stayed 6 nights in Dec 2024

4/10 Poor

Tatiana

Traveled with family

Dec 9, 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness, amenities

Cuando llegue a el hotel. Su nombre había cambiado y ya no era un hotel 4 diamante. No había buffet. Solo había un solo restaurant y el menú desayuno y almuerzo era el mismo todos los días. Solo un día hubo show. En la semana no hubo ninguna recreación ni de día ni de noche. Ni música. Total aburrimiento. Me siento estafada. Mis peores vacaciones. Solo puedo decir que los trabajadores que nos atendieron en el restaurant nos trataron super bien. Hicieron todo su esfuerzo porque el cumpleaños de mi esposo fuera agradable. Espero una compensación para mí

Stayed 6 nights in Dec 2024

6/10 Okay

Kristy Ann

Traveled with group, Traveled with partner

Dec 9, 2024

Liked: Staff & service

The restaurants are not open regularly, the Mexican food is the worst I've had, and there are strong sewage smells outside the buffet and at other locations. The pool outside of my room was often filthy, and we did not go in. I booked and paid for 10 rooms, but I personally received a room that reeked of paint and chemicals and never had hot water. While we had a good time, it was despite rather than becuase of the resort.

Stayed 8 nights in Oct 2024

10/10 Excellent

JOCELYN

Dec 4, 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Nov 2024

10/10 Excellent

Amy

Traveled with group, Traveled with family

Dec 4, 2024

Liked: Cleanliness, amenities

Excellent service, food and very clean!! Will return!

Stayed 5 nights in Nov 2024

6/10 Okay

Craig

Dec 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2024

10/10 Excellent

Ananda Ravi

Dec 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I believe the new management - Taffer

Stayed 4 nights in Nov 2024

10/10 Excellent

Adele

Traveled with group, Traveled with partner

Nov 20, 2024

Liked: Cleanliness, staff & service, amenities

Property was lovely will visit again.

Stayed 5 nights in Aug 2024

2/10 Terrible

Carlos, Bakersfield

Nov 11, 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Philip

Nov 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was nice. Right by the ocean. Room was great. Several restaurants within resort. The only downside is getting to the resort since some of the roads are flooded near it. However, vehicles still drive through.

Stayed 4 nights in Oct 2024

6/10 Okay

Aulani

Nov 10, 2024

Stayed 3 nights in Oct 2024

2/10 Terrible

Ethan

Nov 9, 2024

Stayed 5 nights in Oct 2024

6/10 Okay

James Edward Bird,

Traveled with partner, Traveled with family

Nov 9, 2024

My reservation was cancelled at this property and was moved to a different location. I was not notified until we showed up to the front door.

Stayed 6 nights in Oct 2024

10/10 Excellent

Leydy

Nov 8, 2024

Liked: Staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

8/10 Good

Angela

Traveled with family

Nov 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hotel was nice room was really nice but needs better food very plain American food portions are small and they are not good they lack flavor and consistency the food just felt cheap and flavorless. Also a recommendation rent a car it is cheaper airport taxi are thieves charging almost $100 a run even though the hotel wasn’t far renting a car is $20 compared to $100 every time you go anywhere.

Stayed 4 nights in Oct 2024

2/10 Terrible

Nitin

Traveled with family and small children

Nov 6, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort has been purchased by Palmer group and there was no notification that the property will be closed. I was travelling with an infant (7months) and a toddler (2years) and I was asked to go back 1 hour drive in a different property where the staff treated me like they are doing a favour on me. I went there for my 35th birthday and they ruined everything!!!

Stayed 3 nights in Nov 2024