Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Luxury property on the beach, with 6 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

On the beach, free beach cabanas, sun loungers, beach umbrellas

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
Room service
All inclusive

Explore the area

Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

Place, Petempich Bay
‪6 min drive‬
Place, Puerto Morelos Beach
‪9 min drive‬
Place, Puerto Morelos Town Square
‪12 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

Honeymoon Suite, Oceanfront

625 sq ft
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Premium Suite

Excellent

620 sq ft
1 bedroom
Sleeps 4
1 King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Luxury Suite, Ocean View (Connecting)

1250 sq ft
1 bedroom
Ocean view
Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Premium Suite (Swim Up)

539 sq ft
1 bedroom
Sleeps 4
1 King Bed

Family Suite

Good

625 sq ft
1 bedroom
Sleeps 5
2 Double Sofa Beds and 1 Queen Bed

Junior Suite (Swim Up)

Very good

520 sq ft
1 bedroom
Sleeps 2
1 King Bed

Luxury Suite

Excellent

640 sq ft
1 bedroom
Sleeps 4
1 King Bed

Family Suite, Ocean View

Good

625 sq ft
1 bedroom
Ocean view
Sleeps 5
1 Queen Bed and 2 Double Sofa Beds

Luxury Suite (Walkout)

Excellent

640 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite

Exceptional

534 sq ft
1 bedroom
Sleeps 2
1 King Bed

Luxury Suite, Ocean View

Very good

520 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

About the neighborhood

Puerto Morelos

Palmar Beach Resort and Spa Riviera Maya All-Inclusive places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 435-room, 4.5-star property has 6 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

Petempich Bay - 6 min drive - 1.4 miles
Puerto Morelos Beach - 9 min drive - 2.7 miles
Crococun Zoo - 10 min drive - 3.5 miles
Ojo de Agua Beach - 12 min drive - 4.4 miles
Puerto Morelos Town Square - 12 min drive - 4.7 miles

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪Villa Marina - ‬16 min drive
‪Preferred Club Bar - ‬7 min drive
‪Mike's Coffee - ‬16 min drive
‪Route 66 - ‬16 min drive
‪Vivace - ‬5 min walk

About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Luxury property on the beach, with 6 outdoor pools

Guests of Palmar Beach Resort and Spa Riviera Maya All-Inclusive have access to a full-service spa, 6 outdoor pools, and a children's pool. You can take advantage of free parking, along with an area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a 24-hour gym, a sauna, and outdoor tennis courts.

50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and furnished balconies or patios.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pool
Breakfast included
All inclusive
Spa

$165 nightly

Oct 26 - Oct 27

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Area shuttle (surcharge)
Shopping center shuttle (surcharge)
Free self parking on site

Food and drink

3 poolside bars
3 swim-up bars
6 bars/lounges
6 restaurants
Couples/private dining

Restaurants on site

LE CHIQUE
SIENA
SPOON
TAPAZ
ZAVAZ

Things to do

2 outdoor tennis courts
24-hour health club
6 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Hot tub
Kayaking
Playground
Sauna
Shopping
Snorkeling
Steam room
TV in common areas
Waterslide

Family friendly

6 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Free supervised activities for children
Laundry facilities
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3,154 square feet of conference space
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
In a national park
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

13 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

No elevator

4 buildings
4 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

50-inch flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive

Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos

Azul Sensatori Karisma Puerto Morelos

Hotel Azul Sensatori

Sensatori Azul Hotel

Azul Beach Sensatori Mexico Karisma Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma

Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

Will I find all-inclusive rate plans at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include kayaking, tennis, and volleyball.

Is a free cancellation option available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see within easy reach of Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

This property is located in Puerto Morelos and just steps from Petempich Bay and Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Beach and San Jose Catholic Parish within a short drive.

Will I be able to park at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, hydrotherapy, and couples treatments.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a casino at the property?

No, Palmar Beach Resort and Spa Riviera Maya All-Inclusive doesn't have a casino.

Is there an indoor pool at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 6 outdoor pools, 3 poolside bars, and 6 restaurants.

Are there hot tubs at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive feature a restaurant that includes a breakfast menu?

Yes, Palmar Beach Resort and Spa Riviera Maya All-Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

The closest major airport to Palmar Beach Resort and Spa Riviera Maya All-Inclusive is Cancun Intl. Airport (CUN), which is 12.7 mi away (21 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.1 mi away.

Are there rooms with balconies at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yes, every guestroom at Palmar Beach Resort and Spa Riviera Maya All-Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive offer wedding services?

There are wedding services available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive if that's in your vacation plans.

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

7.4

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Roya

Jul 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very good

Stayed 6 nights in Jul 2025

4/10 Poor

Mohammad Mustafa

Traveled with partner, Traveled with family

Jul 23, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The beaches were completely unusable. I had planned a beach resort vacation for my son and partner, only to arrive and find the entire beach closed due to excessive seaweed and a pervasive, unpleasant smell throughout the property. The facilities are definitely not as nice as advertised. It’s a quiet place—mainly because there were very few guests. On the positive side, the restaurant staff were exceptionally polite and friendly, and the spa was excellent. However, dealing with management was a completely different experience. They were unreasonably strict and unwilling to listen to any concerns. I had to check out after just a few days due to the overwhelming seaweed odor and lack of beach access, but they refused to acknowledge or find a reasonable middle ground due to my early check out.

Stayed 7 nights in Jul 2025

10/10 Excellent

Antonio

Traveled with family

Jul 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2025

2/10 Terrible

Anil

Jul 16, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Seaweed smell is terrible. No activities/shows in the resort. Limited food options. Buffet is not open. No beach available. Beach is full of seaweed and whole resort smells bad. Can't sit in the balcony because of smell. Very bad resort. Not all restaurants are open everyday. Lobby is empty.

Stayed 7 nights in Jul 2025

10/10 Excellent

Jorge De la

Traveled with family and small children

Jul 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The view and pools

Stayed 7 nights in Jul 2025

10/10 Excellent

Franz

Traveled with family and small children

Jul 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was awesome and the cuisine was incredible, kudos to the chefs and the staff

Stayed 3 nights in Jul 2025

6/10 Okay

Jennifer

Traveled with family

Apr 18, 2025

Liked: Cleanliness

Disliked: Amenities

Stayed 7 nights in Mar 2025

10/10 Excellent

Brittany Terri

Traveled with family and small children

Apr 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lots of pools.

Stayed 5 nights in Feb 2025

6/10 Okay

Samandeep Singh

Traveled with family and small children

Mar 30, 2025

Liked: Staff & service

Beach is not clear water and lots of weeds in the water and not any entertainment in the night.

Stayed 7 nights in Mar 2025

8/10 Good

Chad

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful resort and amazing staff (they were the highlight). Our favorite was the cabanas on the beach. Under new ownership with renos underway so lowlight was loud construction one night until 2 am and no running water on our departure day at 5:30 am (no shower before long travel day). There were no 'heads up' about these. Got called daily about meeting with sales person for excursions, etc, despite being very clear we weren't interested. Beach is very rocky (big rocks) and lots of seaweed at times. Overall, trip was good, but probably would try som

Stayed 7 nights in Mar 2025

10/10 Excellent

Melina

Traveled with family and small children, Traveled with partner

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our very first family vacation with our 2 kids. Everything was amazing. The food at every restaurant was incredible, the staff were all amazing. The waiter Alma was our favorite, she was always brining drinks, telling us about Mexico. The property was clean, the kids side pool does need to be renovated but our kids were in there for hours every day. Highly recommend!!!

Stayed 7 nights in Mar 2025

10/10 Excellent

Benjamin

Mar 19, 2025

Stayed 5 nights in Dec 2024

8/10 Good

Emily

Traveled with family

Mar 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was average as far as variations which would be okay for a short stay, but it became monotonous after a few dinners and lunches. The rooms and property were VERY clean. The beach is not great. Lots of seaweed, rocky and murky. Beach beds are nice, it just not a swimable beach and there is no where to walk along the beach as it is blocked off about a 1/2 mile down with walls and no sand. Every staff member was amazing and got us anything we needed. Great for a short stay as long as you don't want to get in the ocean water from the beach.

Stayed 9 nights in Mar 2025

8/10 Good

Véronique

Traveled with family

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was well maintained and staff were mostly all really friendly and professional. The atmosphere was great and we never felt like the hotel was jammed. The food was amazing and the pop-up stands for lunch was great. Even the buffet for breakfast and lunch was great. But some guests were there to party and they kept me and my two kids up a few nights. Maybe ensuring that adults are not in a room next to someone with kids could be helpful. The expeditions offered at the hotel are way too expensive. Expediation offered them and they were affordable. The guy offering Kayak time is not telling you at first that you need to pay and then he refused our money in front of everyone. If you choose this hotel, plan for a shuttle to and from the airport. It is not provided in the package nor mentioned.

Stayed 5 nights in Mar 2025

8/10 Good

Kent

Traveled with family

Mar 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful time at the Palmar Beach resort, formally named the Azul Beach Resort. The food was the best part, with 5 or 6 dining options. We had some amazing meals and amazing service. The name a few people that helped us at the restaurants and around the hotel: Javier, Mateo from the main dinning room, can't remember the name. Jesus, Angel from Al Forno the pizza and service was amazing and enjoyed eating and talking with them everyday! Mannanuel, Cruz and a taller guy helped us and 2 different locations for dinner and were absolutely amazing team. Really grateful for them all. We spilt drinks each night, had to reorder do to kids not likely they food choices and we got no issues or push back, just quick happy service. Thank you guys!! Around the hotel we had Emir and Bettyna help us most and really made us feel taken care of. The house keeping was good. No complaint on their work, our only issue was they didn't come at the same time each day, so we never knew when to expect. The service staff spoke very little english which made it hard to communicate any requests, like more towels or water. Lastly we needed an extra bed for our room and had to ask 10 times over 8 hours (through the main desk, operator on the room, bell boy, and a housekeeper). at 9 pm I went up to the front desk crying I was so tired before we finally got our 5th bed for 5 people. So that sucked. But it was all uphill from that moment. Great time overall. Safe, quiet, clean and fun!

Stayed 6 nights in Feb 2025

8/10 Good

Larry gene

Traveled with partner

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was really nice. Everything was clean food was good. We had no problem waking up and getting chairs right by the pool. Place was pretty empty but nice and quiet . Just was hoping for some adult intertainnment (bands/music for the evening.

Stayed 9 nights in Feb 2025

10/10 Excellent

Tammy

Traveled with group, Traveled with partner

Feb 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Many dining options, and many pools and activities to do.

Stayed 6 nights in Feb 2025

8/10 Good

Erik

Feb 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff is very friendly and attentive. The food quality is very good.

Stayed 4 nights in Feb 2025

10/10 Excellent

Jill, Bucksport

Feb 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We especially loved the waiters in the Spanish restaurant Cruz, Santiago, Angel made us feel spoiled! The pool bars were wonderful and the rooms were big!

Stayed 7 nights in Feb 2025

8/10 Good

Kelly

Feb 6, 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 7 nights in Oct 2024

6/10 Okay

Bruce

Traveled with family and small children

Jan 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food in buffet was great. If your were not at an a la carte first wave between 5:30-6:00 you are waiting an hour and half plus to get a table. Also they have a restaurant at the beachside of the resort which serves fresh pizza, it is the best part. Rooms were always cleaned This place is Definitely meant for families. No partying going on

Stayed 7 nights in Dec 2024

6/10 Okay

Giovanni

Jan 21, 2025

Liked: Staff & service

Small No hot water Service was very good

Stayed 6 nights in Jan 2025

8/10 Good

Ofelia

Traveled with family and small children

Jan 16, 2025

Liked: Cleanliness, staff & service, amenities

All the staff was great, very attentive and respectful, and always greeted with a smile. Dealing with no hot water for the first half of our trip was frustrating especially coming from the airport and wanting to have a nice warm bath. We traveled with a one year old and she also had to shower with very cold water which she cried about. Other than that, everything else was great.

Stayed 8 nights in Jan 2025

6/10 Okay

marcel

Traveled with group

Jan 14, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

This property recently changed ownership so they are still getting it up and running. We had the option of 2 restaurants each night to choose from. The food was excellent, and some of the best food I've had in Mexico. My biggest complaint is the lack of hot water. 10 of us went on this trip together (3 families), and none of the rooms that any of us occupied had hot water. This meant only cold showers for our whole vacation. In addition, the pool water was actually very cold as well (probably more related to the time of year we visited; most days were in the low to mid 80's. The room was nicely equipped with a large jacuzzi tub near the balcony, but again, it only had cold water so was essentially unusable. The facility itself was quite quiet and there were few other guests which we actually really enjoyed. It meant poolside service was pretty fast and no wait times to get into any restaurants. Waiting time for food in restaurants was pretty variable. The seafood restaurant had excellent food but expect to spend about 3 hours going out for dinner. We had waits of sometimes 90 minutes to receive or dinner items. However, when the food did arrive, it was always excellent. The service at the other restaurants was faster than the seafood restaurant but still on the slower side. All in all, despite no hot water in any of the rooms, we did enjoy our vacation. I think once they finish renovations and complete the closed coffee shop/restaurants this will be a great resort.

Stayed 5 nights in Jan 2025