Staff was excellent, if we needed anything during our stay they always made it a priority. Would definitely stay here again!
Service and the excursions were great!
This was our second stay at the Explorean. A lot has changed since our trip in 2019. The staff were great. The food was very inconsistent. I loved the ceviche. It was nice to still have the daily activities available. The biggest disappointment was the waterfront amenities closed. You could still access the water to snorkel but none of the loungers or hammocks were set up. You are also not able to use the dock to be picked up by boat.
Love all the staff at The Explorian. This was our second stay there. Everyone was so friendly! Too many to mention! Everyone there made us feel like we were at home! Looking forward to our next stay at The Explorian!
Employees were very friendly. Very clean. Enjoyed the jungle atmosphere. Food was good.
Most of the staff was very pleasant and polite. However, the service was not good at all. If you ordered food at a sit down place, it took for ever to get it. There was no TV in the room, and no coffee pot,. They delivered a basket to your door every morning with a thermos of coffee and juice. The coffee was about two cups worth and only warn at best. The activities were arranged for you before check in. You didn't really have any choices on what or when to do things. The property is very far south on the island, so if you want to just take a walk, you are on a busy road. If you want to go shopping, it is a taxi ride. The first thing they do when you check in is to entice you to attend a informational presentation and you get a free day rental of a jeep. Then you find out it is a time share scheme that lasts 90 minutes. When we tried to bow out, they hunted us down. Not cool. The food was not great, and as usual for all inclusive s, I drank a ton, and never once got a buzz. Not sure what they have in those bottles, but it's not alcohol. All in all, it was a fun trip with friends, but next time I am staying closer to town.
The low scale, jungle setting is so unique in Cozumel, and very beautiful. The staff, including Marco and Guillermo at the front desk, and Renata, our excursion lead, were warm, helpful, and accommodating. The excursions are really fun, and as a single traveler they're a nice way to see the island and meet people. Great european lounge music, pool area, and delicious juice bar. The food was the low point-very underwhelming, which might be a by product of the all-inclusive deal. I'm in the wine business, and wish they had a nicer selection. I would have preferred if the hotel were adults-only, because of it's intimate, peaceful setting. Only other issue was the A/C, which I wasn't really able to control well, but that is minor. The sea outside of the Fiesta was gorgeous, and the snorkeling was very good! Overall, it's a great value for the money, and an attractive alternative to high rise properties. It was my second time there, and I will be back!
Very quiet and peaceful. The food was excellent and the service was even better
Great value, very relaxing, wonderful staff, great activities, secluded atmosphere.
We have stayed at different resorts in Cozumel, probably at least a half dozen times in the past. This was, by far, the best resort ever. It was small, very tranquil and quiet, fabulous food and staff. The ability to use the sister resort Fiesta America's amenities offered the different food choices and activities that a larger resort offer, but at the end of the day, you come home to a very relaxing, peaceful room. No tv's or even alarm clocks. The food was fabulous! They offer breakfast, lunch and dinner and all meals are prepared as ordered They will make your meal as ordered, including special requests.c hefs Mario and Daniel are awesome (thank for the wonderful pulpol!!!) I have not one criticism of the Explorian. It was wonderful. Liz
Overall, our stay at The Explorean was positive. The hotel isn't too far away from the downtown area of Cozumel where the cruise ships and ferries from Playa del Carmen dock - but far enough away that you feel isolated from some of the more ragtag and rundown parts of central Cozumel. The hotel itself is tucked away behind its larger sibling, the Fiesta Americana. There is a beautiful courtyard where guests can dine and sit by the pool. There's also a bar where guests can make themselves a drink or order one from a bartender. We stayed in the Guacamaya (The Parrot), which we suppose is like all the other guest suites at The Explorean. The room itself was very decent, with crisp white linens and a separate shower stall that was spacious. The room smelled moldy. We particularly enjoyed our breakfast at Vina Del Mar at the beach where our omelettes and tacos were made to order. The staff at the restaurant could be too enthusiastic in removing plates before we had finished eating. We couldn't understand why they did this....perhaps to encourage turnover or to appear attentive? On our last day at the hotel, we had lunch at the Servicheria, which was a treat. Both the fish and shrimp ceviche were delicious as was the guacamole and tortilla chips. They were accompanied by refreshingly cool cervezas. Our meals at most of the other restaurants on the properties were very disappointing: papaya salad with no papaya, under-cooked salmon, lukewarm duck.
The Explorean Cozumel - All Inclusive places you next to Arrecifes de Cozumel National Park and within a mile (2 km) of other popular attractions like Chankanaab National Park. This 56-room, 4-star property has a private beach, a marina, and a full-service spa.
This property is home to a restaurant and a bar/lounge. You can sip a beverage at the coffee shop/cafe.
The 56 accommodations feature balconies and afford space to spread out with a separate bedroom. Guests can expect to find free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free local calls, free bottled water, and ceiling fans.
The Explorean Cozumel - All Inclusive features a private beach, a marina, and a full-service spa. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include an outdoor pool, a gym, and a steam room.
Staff was excellent, if we needed anything during our stay they always made it a priority. Would definitely stay here again!
Service and the excursions were great!
Dear Randy, thank you very much, for rating our service, we are looking forward to your next visit.
This was our second stay at the Explorean. A lot has changed since our trip in 2019. The staff were great. The food was very inconsistent. I loved the ceviche. It was nice to still have the daily activities available. The biggest disappointment was the waterfront amenities closed. You could still access the water to snorkel but none of the loungers or hammocks were set up. You are also not able to use the dock to be picked up by boat.
Dear Courtney, thank you very much for taking the time to write about your experience. Be sure we will work on it. Greetings.
Love all the staff at The Explorian. This was our second stay there. Everyone was so friendly! Too many to mention! Everyone there made us feel like we were at home! Looking forward to our next stay at The Explorian!
Dear Eduardo, thank you very much for such a kind review, we hope to welcome you back for a third time. Warm regards.
Employees were very friendly. Very clean. Enjoyed the jungle atmosphere. Food was good.
Natasha, thank you very much for taking the time to write about your experience, it's very important for us. Have a great day!
Thank you very much for sharing your experience with us, this is so important to us, it helps us to always improve to be the best. Warm regards
Most of the staff was very pleasant and polite. However, the service was not good at all. If you ordered food at a sit down place, it took for ever to get it. There was no TV in the room, and no coffee pot,. They delivered a basket to your door every morning with a thermos of coffee and juice. The coffee was about two cups worth and only warn at best. The activities were arranged for you before check in. You didn't really have any choices on what or when to do things. The property is very far south on the island, so if you want to just take a walk, you are on a busy road. If you want to go shopping, it is a taxi ride. The first thing they do when you check in is to entice you to attend a informational presentation and you get a free day rental of a jeep. Then you find out it is a time share scheme that lasts 90 minutes. When we tried to bow out, they hunted us down. Not cool. The food was not great, and as usual for all inclusive s, I drank a ton, and never once got a buzz. Not sure what they have in those bottles, but it's not alcohol. All in all, it was a fun trip with friends, but next time I am staying closer to town.
hank you very much for your comments and suggestions, which are of the very importance to us. Regards.
Thank you for your feedback, we really appreciate it. Regards.
Thank you for your feedback, we are happy that yuo enjoyed both resorts, we hope to welcome you again in a near future. Regards.
Thanks for staying with us. We appreciate your feedback!
Dear Greg, we always enjoy your visit, we are looking forward to your next one. Warm regards.