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Ocean Coral & Turquesa - All Inclusive

4.0 out of 5.0

Recent guest reviews

Property and decor is nice but dated, pictures are great but when you arrive you start noticing it’s a older hotel.

The staff was great. Place is a little outdated...

I really liked the layout of this property. Restaurants Bars and Pools were easy to navigate.

Very nice property, seagrass has ruined the beach, they work on the beach with equipment all day. Not what it looks like in the hotel photos. Massive piles of it. The beach in this condition has forced most clients to pools, and the ridiculous towel, chairs game. 1 lunatic actually came out walking with a cane, stopped by during the morning, with a cane. Then showed up about 1pm in a bikini, and the other 4 people who she had been saving chairs for. They have a 1 hr rule but don't enforce it!

Wonderful place. This was our second time there. Stuff is very friendly and the entertainment is supper fun. They have shows every night and the performers are very good. Special thanks to Luiz Carbasal and the bartenders Vitalino and Sebastian, the host Mariana. Thanks guys. You are the best. Will definitely come back again.

Overall my time at this resort was excellent!! The workers greeted me and were very attentive to my needs. The property is very well kept and beautiful!!!!The food was awesome especially the buffet. (So much variety and flavorful choices). Only thing i would like them to improve is on the entertainment especially at night. It was kind of boring after 9pm but overall you cant beat the value for the price!!!

Really enjoyed the beach and what it had to offer! Great restaurants and a great selection of things to do on the resort

It was a large hotel. The problem was that the bathroom in the room smelled like sewer. Also it took them more than an hour to check us in when we arrived. The ovean was impossible to swim because of the seaweed but they tried to clean it as much as possible.

Hotel and staff were great! Would return for another trip in the future.

2nd time to stay here in a short amount of time. Had a couple of days before a sales meeting and the price was great and we knew from last time the resort was great. Again, staff were the friendliest, property perfect and food and drinks excellent. This will become our go-to. Been to many all inclusives over the years and this is convenient to the airport and wonderful choice.

Loved the stay. Lovely resort. Food was great, service was great. The breakfast place, they took care of us well and the food options where absolutely out of the world. Great staff. Areas where they need to improve: 1. Room phone service: 99% of the times, nobody picked up my calls when i pressed the reception or other buttons from the room phone. Seriously?????? That needa to improve. Your there for a reason. Pick up the god damn phones. 2. Towel system: we returned 3 towels and they didnt have cards to give in return. We took back the towels. Get more cards!!!! 3. Room phones: outdated phones in the room. If you dont pick up the phones when we hit the intercom buttons, at least have a speaker phone button so thst we dont have to hold the phones. 4. Nightly drop next day programs in all rooms so that your patrons know what is going on in the resort. Communication can be improved. Its horrible. 5. Theater: we had no idea what and when we could go to the theater. Need more communication!!!

While it is close to the beach, the beach was unusable due to seaweed. I was quite impressed with the ten restaurants and four pools as well as the bars, but the hotel is not exactly clean as cups, towels, sheets and pillow cases have stains on them. Also, the phone in my room was not functional. I was there for 8 days and 7 nights, it didn’t work for one day! Though I did make this known to the staff from the get go; I eventually gave up and had to use my company phone, which the staff started to ignore after about two calls. If you want a nice beach, stay in Cancun, but Cancun is crowded with hotels. Puerto Morelos is a nice little town, biking from the hotel to downtown is a must :)

Overall, great value! We were not able to check in until 4pm although we arrived to the resort at 9am. After several attempts and even sitting in the lobby for an hour as our room was supposed to be ready by 3pm, we were told they were behind getting rooms cleaned as they were full. We asked for a room close to the restaurants and main pool area before arriving but were originally placed in a building at the very far end of the resort. Asked for a room change before we even got the room key, but we were not actually moved until the 3rd day we were there. After moving, the new room had much better water pressure in the shower and more tv channels. Also, the first room would not get below 23 degrees Celsius and the second room would get down to 16 degrees Celsius! (We like to sleep cool!) Needless to say, our satisfaction improved after moving rooms although the beds were BOTH VERY hard and caused back pain and the shower water temp would go from hot to cold throughout every shower. The resort grounds were nice. The pools were nice! We knew the beaches would not be very nice going in and that’s not why we chose this resort. The food was average. There is a good selection of restaurants open for supper but we did get tired of eating the same buffet foods every day for lunch. Most of the staff members were wonderful! However, we did have some issues with the H10 premium staff which included lying to us about the DiveIt team that offer excursions by the pool.

Nice property with a variety of restaurants to eat at. There are staff members ready to take your drink order all the time. I did get food poisoning my first night eating at their buffet but after i recovered things were better. The bottled sodas tasted like diet for some reason.

Super manzana 12, Lote 1-05 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within 2 miles (3 km) of Crococun Zoo, Ocean Coral & Turquesa - All Inclusive places you within a few miles (5 km) of Ojo de Agua Beach. This 591-room, 4-star property has 4 outdoor pools along with a private beach and a full-service spa.


Dining

Enjoy dining at Blue Moon, one of 9 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find 32-inch an LCD TV with satellite channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer. Other standard amenities include free minibar items, a furnished balcony, and a coffee maker.


Property features

Ocean Coral & Turquesa - All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. There's free parking and a shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Privilege Junior Suite Ocean View

Full 2 | King 1 | Sleeps 5

Privilege Junior Suite Garden Jetted Tub

Full 2 | King 1 | Sleeps 5

Daisy Junior Suite Familiar

Full 2 | King 1 | Sleeps 5

Junior Suite, Balcony, Ocean View

Full 2 | King 1 | Sleeps 5

Guest reviews for Ocean Coral & Turquesa - All Inclusive

Everyone (89) Couples (156) Family (89) Friends (44) Other (8)
2
Everyone

By on Jul 14, 2019

Review comment responded on Jul 15, 2019

Gracias por la puntuación, aunque sin un comentario no esposible entender su evaluación saludos cordiales Ocean coral y turquesa

2
Families Families

Property and decor is nice but dated, pictures are great but when you arrive you start noticing it’s a older hotel.

By on Jul 9, 2019

Review comment responded on Jul 10, 2019

Dear Guest, thank you for your comments, this help us to improve in the mentioned details,

3
Everyone

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

hello, if you need assistance just stop with guest service

4
Family with small children

The staff was great. Place is a little outdated...

By on Jun 17, 2019

Review comment responded on Jun 19, 2019

thank you for your comments!

4
Partner Couples

I really liked the layout of this property. Restaurants Bars and Pools were easy to navigate.

By on Jun 17, 2019

Review comment responded on Jun 19, 2019

thank you for your comments!

3
Everyone

By on Jun 7, 2019

Review comment responded on Jun 10, 2019

sin un comentario, no podemos evaluar su puntuación correctamente.

2
Families

Very nice property, seagrass has ruined the beach, they work on the beach with equipment all day. Not what it looks like in the hotel photos. Massive piles of it. The beach in this condition has forced most clients to pools, and the ridiculous towel, chairs game. 1 lunatic actually came out walking with a cane, stopped by during the morning, with a cane. Then showed up about 1pm in a bikini, and the other 4 people who she had been saving chairs for. They have a 1 hr rule but don't enforce it!

By on May 12, 2019

Review comment responded on Jun 10, 2019

thank you for your comments

5
Families

Wonderful place. This was our second time there. Stuff is very friendly and the entertainment is supper fun. They have shows every night and the performers are very good. Special thanks to Luiz Carbasal and the bartenders Vitalino and Sebastian, the host Mariana. Thanks guys. You are the best. Will definitely come back again.

By on Apr 13, 2019

Review comment responded on Apr 20, 2019

Thank you very much for the score and your comment, Warm Regards Ocean Coral and Turquesa.

4
Everyone

Overall my time at this resort was excellent!! The workers greeted me and were very attentive to my needs. The property is very well kept and beautiful!!!!The food was awesome especially the buffet. (So much variety and flavorful choices). Only thing i would like them to improve is on the entertainment especially at night. It was kind of boring after 9pm but overall you cant beat the value for the price!!!

By , from Brooklyn, New York on Apr 11, 2019

Review comment responded on Apr 20, 2019

Thank you very much for the score and your comment, Warm Regards Ocean Coral and Turquesa.

3
Everyone

By on Apr 6, 2019

Review comment responded on Apr 8, 2019

Thank you for the score, although without a comment it is not possible to understand your evaluation. Warm regards Ocean Coral and Turquesa

Ocean Coral & Turquesa - All Inclusive

Super manzana 12, Lote 1-05, Puerto Morelos, QROO 77580
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.