Pros: Restaurants (sit down) with no required reservations with great food. Beautiful pools with warm water! Good drinks. Helpful staff. Room Service available. Japanese Restaurant was SO FUN (could not get reservations despite waking up at 6 am to reserve - but hung out and was able to join in because those with reservations did not show up - this is very common) WiFi was great (very important for my teenage children) Cons: Beach completely covered with seaweed (smells - get a whiff every now and then) - is completely unusable! Junior Suite room is very outdated and smelled of mildew. Buffet food was just not very good. Towels were hard to come by (had to call and very slow delivery) Room service was slow!
Pools and some employees were very nice 😊
I liked that they had a things for little kids teens and an adult only area. But due to covid the resort wasn't functioning at its best.
Nice place, calm and good service. But, if you do not have privilege status....forget about eating at the restaurants. Just Buffet.
I liked how friendly and great the staff are there and how everything is close and easily accessible there. I loved the Mexican restaurant!
I had an amazing time, even with the COVID restrictions. Friendliest staff! Thanks to Ivan, Jorge, and Francisco just to name a few!
We were only able to get pool towels 1 day as they were always out. Bedroom towels were not replaced unless we asked. Service at breakfast sucked! You have to wait for them to serve you due to COVID which is fine but many of them are standing around talking while there is a line of people waiting for food. One night we ate at one of the restaurants and my mother in law had a rock in her rice and beans and my husband had plastic wrap in his calamari. They only restocked bedroom fridge 1 time during our stay. We asked to speak with a manager and he asked us to tell him the problems, when we asked to speak to manager he sent us over to front desk where we spoke with David who claimed to be a manager but he was not. He asked us to write down issues so he could take it higher up. We were not offered a partial refund or anything to make it right! Overall the resort has gone down hill since we were here last. They wanted us to look at the timeshare presentation who in the right mind thinks we would even consider it with all the horrible service we received!!! Poolside service was not great either the one lady had an attitude and looked like she hated her job. The other guy barely wanted to work and when we asked for something he just ignored and walked away. You would think due to business being down due to COVID that they would be even more on top of things such as quality and service to stay afloat!
The food was not okay only one restaurant for breakfast and lunch not much choices
The resort was very clean. Made us feel safe during this Covid19 crisis. Very friendly crew. Very nice and spacious rooms. Nice Italian, Japanese, French, and Mexican restaurants. Good food variety. Convenient location close to Cancun. Unfortunately, the beach was not well maintained. There were a lot of seaweeds algae smelling badly not being cleaned every day. At north end of the beach there was a mountain of old algae stinking terribly. The children pool area was smelling badly from the mountain of algae.
I like led everything about the property. The staff was very friendly and courteous. Great selection of foods and drinks. The bartenders were amazing
Overall the property was nice. The beach was great and well maintained, but extremely windy (due to the location). The beach chairs were very worn and very uncomfortable. The ocean swimming area was very shallow and had a lot rocks which made swimming a bit difficult. If you are beach people I would recommend to stay in Cancun instead. The room was very nice and clean. The restaurants had good food and were also clean. The negative on the restaurants was if you were not part of the Premium Club you were unable to make dinner reservations. This meant that if you wanted to have dinner at one of restaurants (not the buffet) you had to be there right at 6 PM when they opened or wait until after 8 PM to eat. This was not explained to us at check-in so we had to wait until 9 PM to eat dinner on our first night. Overall a nice place but we will likely not stay here again.
I liked that the resort was not overly large and not overcrowded
Ocean Coral & Turquesa - All Inclusive places you next to Puerto Morelos Beach and within a mile (2 km) of Petempich Bay. This 591-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 9 restaurants.
Enjoy dining at Blue Moon, one of 9 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
Ocean Coral & Turquesa - All Inclusive's 591 rooms provide free minibar items, furnished balconies, and coffee makers. Guests can expect 32-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Ceiling fans, laptop-compatible safes, and ironing boards are also available.
Guests of Ocean Coral & Turquesa - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. There's free parking and a shopping center shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a 24-hour fitness center, a spa tub, and a sauna.
Pros: Restaurants (sit down) with no required reservations with great food. Beautiful pools with warm water! Good drinks. Helpful staff. Room Service available. Japanese Restaurant was SO FUN (could not get reservations despite waking up at 6 am to reserve - but hung out and was able to join in because those with reservations did not show up - this is very common) WiFi was great (very important for my teenage children) Cons: Beach completely covered with seaweed (smells - get a whiff every now and then) - is completely unusable! Junior Suite room is very outdated and smelled of mildew. Buffet food was just not very good. Towels were hard to come by (had to call and very slow delivery) Room service was slow!
Pools and some employees were very nice 😊
Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that help us to get better; We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services. We look forward to your soon return; to offer our best to you have a great experience again on The Ocean Coral & Turquesa
I liked that they had a things for little kids teens and an adult only area. But due to covid the resort wasn't functioning at its best.
Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that helps us to get better, We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa
Thank you for choosing your vacation at Ocean Coral & Turquesa. We greatly appreciate your excellent feedback and let us know that we have done our best to successfully finalize your stay. Thank you for taking the time to write your comments on this page. We will send your congratulations to the departments and staff involved in making you and your family have a great vacation. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa
Hello, thank you very much for your comments. We hope to see you soon
hola , muchas gracias por sus buenos comentarios . esperamos verlos pronto
Nice place, calm and good service. But, if you do not have privilege status....forget about eating at the restaurants. Just Buffet.
hello , thank you for your positive comments , we hope to see you back soon .
Hello, we are very sorry to have heard what happened, we will gladly reinforce the information with the staff and we hope to see you again here
muchas gracias por sus comentarios
I liked how friendly and great the staff are there and how everything is close and easily accessible there. I loved the Mexican restaurant!
Thank you for choosing your vacation at Ocean Coral & Turquesa. We greatly appreciate your excellent feedback and let us know that we have done our best to successfully finalize your stay. Thank you for taking the time to write your comments on this page. We will send your congratulations to the departments and staff involved in making you and your family have a great vacation. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa
Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that help us to get better; We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services. We look forward to your soon return; to offer our best to you have a great experience again on The Ocean Coral & Turquesa