Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Relax by the central pool surrounded by lush greenery and enjoy scenic ocean views.
Property video
Enjoy breathtaking ocean views from the comfort of your beachfront room.
Relax in style with wicker chairs and tables on a spacious deck, featuring a bar area and lush greenery.
Enjoy a meal in style at this elegant dining area, featuring a beautifully set table and a stunning mural of horses.

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
Zona Costera K256, Akumal, QROO, 77710
  • Akumal Beach
    ‪4 min drive‬
  • Yal-ku Lagoon
    ‪7 min drive‬
  • Half Moon Bay
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Deluxe Junior Suite Ocean View Quadruple

  • 559 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Junior Suite Ocean View

8.2 out of 10
Very good
(32 reviews)
  • 559 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 559 sq ft
  • Sleeps 1
  • 1 King Bed

Deluxe Junior Suite

7.8 out of 10
Good
(417 reviews)
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 775 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Junior Suite Quadruple

7.6 out of 10
Good
(15 reviews)
  • 559 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Mini Suite Quadruple

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite Deluxe With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

About the neighborhood

Akumal

Located 2.8 mi (4.5 km) from Akumal Beach, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is within a 10-minute drive of other popular attractions like Cenote Azul. This 934-room, 5-star property has 3 outdoor pools along with private in-room hot tubs and 10 restaurants.

What's nearby

  • Akumal Beach - 4 min drive - 3.1 miles
  • Riviera Maya Golf Club - 6 min drive - 5.3 miles
  • Yal-ku Lagoon - 7 min drive - 2.0 miles
  • Half Moon Bay - 7 min drive - 4.2 miles
  • Xpu-ha Beach - 8 min drive - 6.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min drive
  • ‪Mezcal Lobby Bar - ‬11 min walk
  • ‪Lobby Bar White Sand - ‬4 min drive
  • ‪La Hacienda - ‬2 min drive
  • ‪Restaurante Helios - ‬3 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.
Guests can expect 50-inch Smart TVs with cable channels and Netflix. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Private hot tubs, free minibar items, and balconies are also available.
A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.91 per accommodation, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 15 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, kayaking, and soccer.

How much does it cost to stay at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive on Aug 4, 2025 start from $310.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see near Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

This property is located in Akumal, close to Half Moon Bay and Akumal Beach. You'll also find Yal-ku Lagoon and Xpu-ha Beach nearby.

Is there parking available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hydrotherapy, and Ayurvedic treatments.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a casino on the premises?

No, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive good for couples?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, 2 beach bars, and 3 outdoor pools.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property features private spa tubs in all guestrooms.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive though service animals are welcome.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

The closest major airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is about 24.7 mi away. Another top airport is Tulum Intl. Airport (TQO), which is around 29.5 mi away.

Are there rooms with balconies at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 227 reviews
Rating 8 - Good. 50 out of 227 reviews
Rating 6 - Okay. 26 out of 227 reviews
Rating 4 - Poor. 10 out of 227 reviews
Rating 2 - Terrible. 8 out of 227 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was truly exceptional. The drinks were good, and the atmosphere was renovated and relaxing. I heavily suggest visiting Grand Serenis if you are a young couple, group of friends, or small sized family. The staff were very attentive and informative, providing us with any and all assistance we required. Whether that was suggestions of good local attractions, restaurant's, and medical assistance as well.
Stayed 5 nights in Mar 2025

8/10 Good

joan, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and rooms were nice. Many options for pools and beach. Reception staff was especially helpful. Felt safe and welcomed. Food was only okay, in my opinion, but HUGE array of options that would be especially attractive to groups. The walk from our room was about 2/3s of a mile (got lots of exercise). Sometimes shuttles available; sometimes not. Took us days to find the elevator to our 3rd story room. No ice machines in or near our building. Only two bedside drawers in our suite - no clothing drawers, which was inconvenient for a long stay. Outdoor floors are smooth stone (beautiful but really slippery when misting or raining).
Stayed 7 nights in Apr 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice property. It could use a bit of updating in the rooms. Lights were very weird - they turned on automatically when you went in the bathroom and randomly turned off on the middle of the shower! Food was good- our favorite was the Peruvian restaurant. Reservation system was very odd and at many times the restaurants seemed empty but they wouldn’t seat you. Theater had fun entertainment nightly. Overall we enjoyed our stay at this property.
Stayed 4 nights in Apr 2025

8/10 Good

Marcin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I woukd go back
Stayed 4 nights in Mar 2025

10/10 Excellent

Serghei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Sirenis surprised us in the best way. The resort is clean, thoughtfully designed in a modern tropical style that makes you feel even more relaxed. All the staff, from the servers to the concierge is very friendly, kind and genuinely responsible, always greeted us with smile and happy to help. Got a lot of attention from the guest service staff, especially Abraham, that made us feel special on our honeymoon vacation. The food was another pleasant part - fresh, flavorful, and with enough variety to keep every meal interesting. From the authentic Mexican restaurant a la carte - to Asian restaurant with fire show, and Coffee shop with amazing pastries every morning - we enjoyed every bite.
Stayed 7 nights in Mar 2025

10/10 Excellent

Connie Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Darcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic is how we would describe the property. The staff at the resort is top notch, with Karen from Expedia and Edgar making our stay worry free and delightful. The both of them greeted us with open arms and answered any of our questions without hesitation. The both of them truly made our stay very memorable.
Stayed 10 nights in Mar 2025

6/10 Okay

HERBERT

Stayed 5 nights in Mar 2025

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The food was excellent in the alacarte restaurants and buffet. The buffet was much better than other similar resorts I have been to. Also the pools and beach had lots of space around them and we always had a great spot without having to wake at the crack of dawn to get chairs and we were there in March. The staff were very helpful and checked in with us often to make sure everything was good. I would go back!
Stayed 7 nights in Mar 2025

8/10 Good

DONALD

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was our 3rd time at this resort Always a good time Foods good Suns good Pools good Room was a bit hot this time but we survived.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dennis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Major upgrades since 2024! We came two spring breaks in a row 2024 and 2025… loved our trip in 2924 but completely blown away by the upgrades in 2025. It wasn’t just cosmetic, the food was much better this time around, and guest services seriously stepped up their game. It almost felt like new money or leadership was just injected into the resort. Very tempted to return for a third year in a row.
Stayed 6 nights in Mar 2025

10/10 Excellent

David, Concord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Service was better. Beaches and pools are clean and wonderful. Lazy River A
Stayed 2 nights in Mar 2025

8/10 Good

Jose, La Habra

Stayed 7 nights in Dec 2024

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a week at this resort. Beautiful property & their employees worked so hard. We stayed in room 2840 (ocean view). Our room had some issues (toilet wouldn’t flush, only extremely hot water…both were fixed within a day). Our kids room was extremely hot (also fixed but still hot). There was a time when both our keys didn’t work and we had to wait for security, then had to go to the front desk to get new keys. The room refrigerator was not restocked multiple days in a row, although our “light” was turned on to restock. Minor things but still annoying. Our biggest setback with the hotel was that as soon as we got there, we could only make reservations for dinner for 3/6 nights (2 of those being the same place). Although the buffet was the best we’ve had in the past 20x of being to that area, we still got tired of eating the buffet. If you need to wait for a shuttle, it does take a while (not an issue for us but for my in laws that were traveling with us). On the plus side, there was a dolphin excursion on the property that was about a 10 minute walk and definitely worth the money. The beach was beautiful, not over crowded and there was always a shaded place to put our towels under. We would probably not stay here again but don’t regret booking this place for one time. Lots of wildlife around property which we all enjoyed. The employees were very friendly and worked hard to accommodate everyone.
Stayed 6 nights in Mar 2025

6/10 Okay

Lori

Disliked: Property conditions & facilities
Loved the 3 pool areas except that they weren't cleaned up each night. Ketchup packets and glasses all over. Shuttle service was terrible. Waited twice over 30 minutes and no shuttles. Service was slow! Did have a wonderful massage on the beach and did the dolphin experience. Paid for both of those and they were excellent.
Stayed 6 nights in Mar 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the check in the staff made our visit special. I had some concerns with how the rooms were booked and the Expedia representative addressed them immediately and the help of our check in person. They were able to have our two rooms together to be closer to our girls. The food was great at the park buffet for breakfast and lunch. Miguel was our waiter for most of the days. He always as cheerful and attentive. All the themed restaurants were top notch. Our personal favorite was the Peruvian restaurant. Oh and If you book through Expedia, we got a beach themed dinner, which was also amazing. Speaking of Expedia, if you book through them, the grand Sirenis had special food and really gave us special attention. The beach was awesome, great food options down there and some nice snorkeling. The dive shop guys were also awesome. We dove on day using the resort. Good guys and convenient diving options. Only critique would be I was unable to book before I arrived, so I did find other options before to make sure I secured enough dives for my family. Overall great place to stay, great people, great food. Thanks for a great holiday.
Stayed 7 nights in Mar 2025

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service
We enjoyed the variety of pools, allowing us to take advantage of quieter pools and away from the swim up bar pools when we needed a break. The breakfast buffet at Butchers was excellent. Our room was satisfactory, but room service was minimal, with daily bed-making being the only service noticed. We had to request water multiple times, and extra water beyond the 3L daily limit came with an additional charge, which was frustrating for an all-inclusive experience. The air conditioning was inadequate, and we often relied on the ceiling fan for comfort. The restaurant reservation process was cumbersome, with limited availability, and we couldn’t get reservations at three restaurants we wanted to try. Service at the themed restaurants was friendly but slow and disorganized. The resort is large, so expect a lot of walking, although a shuttle service is available. On our last two days, advertised lunch buffets were closed without explanation. We appreciated the resort’s ecotourism efforts, but the beach, while offering a beautiful view of the Gulf of Mexico, had coarse sand and was not ideal for walking. The hydrotherapy at the spa was an experience we enjoyed. We enjoyed the spa's hydrotherapy experience. However, the locker rooms and waiting area need improvement, as the space feels cramped and awkward for guests checking in alongside those awaiting services. The gym met our needs, with ample stationary bikes, though the weight room felt tight but manageable.
Stayed 6 nights in Mar 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were greeted by Eduardo the front deck gentleman. I had some concerns about how our booking was with the resort. He was able to accommodate my family to make sure we had two rooms close together. Karen also was able to help our needs and made us feel special right from the get go. Grounds are beautiful and the shuttles will help you get around if you don’t want to walk. My family loves to walk so we would get between 12 and 15,000 steps a day ❤️ The park is a good buffet for breakfast and lunch and our man Miguel took care of us every day and brought the best lattes, water and was very attentive. The themed restaurants were all top notch. The Peruvian restaurant was our favorite. All the coffee and ice creams shops were the best! The mango ice cream was my personal favorite!! Also being we booked through Expedia, we had a special Beachside dinner, which was wonderful Dive shop was great and convenient. When we critique is, I could not book our dives before we got there so I did find other options to ensure my family was able to dive all week The shop on site accommodated us for 2 ocean dives. Entire staff was great, and the equipment was in good shape for the rentals. Great overall resort and we may be back….which my family does not say often
Stayed 7 nights in Mar 2025

8/10 Good

Darrel George

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean. Food was great. Would stay again.
Stayed 5 nights in Mar 2025

4/10 Poor

Stacey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was outdated. Many of the offers weren't available. There was constant construction going on in the middle of the day. Our keys didnt' work three times and it took them hours of multiple calls to finally change our room. There were worms in the water facet. My kids have a video of it. The food was left out so everything was cold or older. The money we spent did not represent the quality. I would never recommend this place. Highly disappointed. The staff were friendly, but they don't communicate with housekeeping and front of house. Room service took three hours and four different phone calls.
Stayed 10 nights in Mar 2025

10/10 Excellent

Alyssa, Spring Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Sirenis has the staff ever! in guest services Karen, Juan and Erik went over and beyond to help out on a couple issues we had. not to mention the manager Edgar P. He was a million places at once. He assisted with our restaurant reservations and helped my mom out when she slipped. This team is definitely a caring and thoughtful group. we also had phenomenal service from Merwin at the Butcher restaurant. very attentive. i will be coming back in march to visit all my favorite staff! Since my last stay 3 years ago, this resort has been completely renovated and updated. The food is top notch now and there are so many fine dining options. There is tons of comfortable seating everywhere. The lobby bar makes the best espresso martinis as well. There is also a lunch at the beach daily, they cook ribeye steaks, chicken, chorizo and much more. it’s so fresh and seasoned to perfection. i could go on and on but we will be back.
Stayed 6 nights in Mar 2025

8/10 Good

Zaneta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed at this resort first week of spring break. Our 2 teens had a blast (16 & 14). We found the resort to be beautiful and well maintained. Staff were friendly and accommodating. Food was delicious and many options. Drinks seemed a bit weak but we aren’t big drinkers, so it wasn’t a big deal. We are already discussing going back. A very wonderful and memorable vacation.
Stayed 7 nights in Mar 2025

10/10 Excellent

Julie, Fort Collins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place. We have been here several times.
Stayed 7 nights in Mar 2025

4/10 Poor

Anne

Traveled with family
Liked: Cleanliness
We had many issues. Key card did not work and at 10:30PM we were stuck for close 1 and half hrs to get one card. Then got them fixed cards did not work. Tuesday went back and finally key cards finally worked. No air conditioner set at 60 we should have froze but did not almost too hot to sleep. Sister and law are diabetic took days for them to put diet coke in the fridge. Then never replenished except with sugar pops. Your sort of handicapped but trying to get to the theatre at night with a walker was very difficult usually one of the barkeepers came and helped me so I would not fly down the rap. Breakfast buffets were good but at night found it was poor. But thanks to Jose who made me smile everyday, Johnathan who shuttled us around and made sure we got to front desk when we left. Ice and Ricardo who tried to help.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dianne

Stayed 6 nights in Mar 2025