We loved the wildlife and beautiful grounds. Monkeys were great! Snorkeling was fun too!
The beach is amazing
Overall I really enjoyed the trip. I was there for a wedding and the arrangements were gorgeous. The beach is absolutely amazing and the pools were a lot of fun. My oone complaint was the food wasn't great, and making reservations was extremely difficult. It was unclear how you had to make a reservation and most of the time tehre were none available.
The layout was beautiful. So much natural wildlife and shrubbery. Staff was friendly.
Two cervezas at day on the refrigerator and extra charger on checking out
The property was very well kept and beautiful. There were always activities available to keep you busy. The room was great. The beds were absolutely wonderful. So comfortable. The staff in some of the restaurants were not so pleasant but I'm not going to let few bad eggs ruin the whole dozen. The entertainment was great as well.
Do you need to get Water shoes to get inside a lot of rocks
Nice
This was our second time staying here after a 7 year gap and overall we had a great time! The food and entertainment seems to have improved a lot since the last time we were here. The staff was as friendly as ever. Since we had been here before we knew what to expect regarding their weird "concierge" experience. They make it seem like rocket science to book a simple reservation at the restaurants and then try to get you to attend a special breakfast presentation. Same thing as 7 years ago. We simply said "no thanks" several times and eventually were left alone to enjoy the rest of our trip. Otherwise, the only unexpected downside of our stay was the room. We got unlucky and were placed in a room that loses power at least 2 or 3 times per day. The circuit breaker kept tripping for no obvious reason, even in the middle of the night when we were sleeping. After calling maintenance a few times to address it, I realized all he was doing was going into the adjacent closet and flipping the circuit breaker back on each time and they were not going to address the root problem. So from then on I stopped calling maintenance and just flipped the breaker myself every time we lost power, roughly 2 or 3 times per day. If we were pickier people we probably would have demanded a room change, but we just let it go and didn't want to let it ruin our trip. Overall we were impressed with the resort and felt like it was a great value. We will definitely be back!
Great resort, What I can recommend, more drivers in the resort because if someone has a kids and we are far away from lobby it’s kinda hard to walk
Very beautiful place beach beautiful food very good clean rooms and resorts
Everything was wonderful after the initial first room swap. Just wish they could have taken care of that faster, otherwise it was top notch. Only exception was all the drinks were made with the lowest quality alcohol available, no matter what the label on the bottle was
We visited Grand Sirenis from 09/30-10/08. The resort is ok for its price, (not including that it needs a lot of improvements). The check-in staff was not friendly, ( we travel 4-6 times a year including Mexico) we asked if we can check in early and get the key, they told us to wait 3 hours, even though our room was ready and available and they already had a key for it. The resort is beautiful, and the area is nice, but some of their staff are not nice at all. WALTER with their concierge personnel was very rude, I am shocked why he even works as a concierge, We tried asking questions about the resort and the shuttle, he was very rude, kept interrupting me and told me to go, I was very 😲 shocked. I was not the only one who had the same issue with their staff and was told that some of their staff were rude. I would probably come back to this resort, but after dealing with some of their staff and WALTER (their concierge personnel), I would not come back again. Their management needs to teach their (concierge) employees to respect them and be helpful.
Beautiful gardens and property however lots of partying groups. They were loud and obnoxious. More of a party place than a family resort. Food was great. Staff tries very hard. My son was bit by something and his arm swelled up, infirmary wouldn’t look at it until he paid $120 US. 😳
Very very crowded with lots of partying groups. Lots of folks returning from the disco loudly at 2am. The property itself is great
This vacation location far surpassed my expectations. All inclusive, plenty of activities to do. Food and restaurant experiences were outstanding. Could not have had better staff. Friendly helpful and always willing to help.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is located within a few miles (5 km) of Akumal Beach and Hekab Be Biblioteca. This 946-room, 4-star property has 3 outdoor pools along with a private beach and a full-service spa.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 10 restaurants, including Akumal and Tulum, which has ocean views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect WiFi and Smart TVs with cable channels. Along with relaxing touches like hydromassage showers and jetted tubs, bathrooms offer hair dryers and designer toiletries. Private spa tubs, free minibar items, and balconies are also available.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, access to locker space, and luggage storage. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
We loved the wildlife and beautiful grounds. Monkeys were great! Snorkeling was fun too!
The beach is amazing
Dear Maura Thank you for let us know your punctuation about the Grand Sirenis Riviera Maya. We hope you afford us another opportunity to serve you again in the near future. Kind Regards,Monica GarciaAssistant Manager
Overall I really enjoyed the trip. I was there for a wedding and the arrangements were gorgeous. The beach is absolutely amazing and the pools were a lot of fun. My oone complaint was the food wasn't great, and making reservations was extremely difficult. It was unclear how you had to make a reservation and most of the time tehre were none available.
Dear Rebecca,Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.All your comments haven been sent to the correspondent managers in order to keep improving our services.For us, our principal mission is that all our guests have the most amazing experience.IWe really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
The layout was beautiful. So much natural wildlife and shrubbery. Staff was friendly.
Dear Raymond I appreciate the time you have taken to share your impressions of Grand Sirenis Riviera Maya. We would like to have your presence in the future again. We would like to know what was the reason that ended up giving us this score, since, in order to support you in following up together with the areas of the hotel, it is essential to know if any situation arose that generated discontent during your stay.I hope to have your feedback and again, thank you very much for your time.Kind Regards,Monica Garcia
Dear Andrew,First of all, we thank you for taking the time to write us this review. Thank you very much for choosing Grand Sirenis Riviera Maya Resort & Spa. We really appreciate your feedback, which helped us to specifically identify areas of opportunity encountered during your stay.I can see by the rating in your review that we did not meet all your expectations, I apologize if you suffered any inconvenience.I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon...Kind regards, Monica GarciaAssistant Manager
Two cervezas at day on the refrigerator and extra charger on checking out
Dear David,First of all, we thank you for taking the time to write us this review. Thank you very much for choosing Grand Sirenis Riviera Maya Resort & Spa. I can notice the score and comments in your review that we did not meet all your expectations, I apologize if you suffered any inconvenience.All your qualifications will be sent to the corresponding departments in order to improve our services.I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon...Kind regards, Monica GarciaAssistant Manager
The property was very well kept and beautiful. There were always activities available to keep you busy. The room was great. The beds were absolutely wonderful. So comfortable. The staff in some of the restaurants were not so pleasant but I'm not going to let few bad eggs ruin the whole dozen. The entertainment was great as well.
Dear Michele,Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.For us, our principal mission is that all our guests have the most amazing experience.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
Do you need to get Water shoes to get inside a lot of rocks
Dear Janos,First of all, we thank you for taking the time to write us this review. Thank you very much for choosing Grand Sirenis Riviera Maya Resort & Spa. I can see by the rating in your review that we did not meet all your expectations, I apologize if you suffered any inconvenience.I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon...Kind regards, Monica GarciaAssistant Manager
Nice
Dear Hernan ,First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort.For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
This was our second time staying here after a 7 year gap and overall we had a great time! The food and entertainment seems to have improved a lot since the last time we were here. The staff was as friendly as ever. Since we had been here before we knew what to expect regarding their weird "concierge" experience. They make it seem like rocket science to book a simple reservation at the restaurants and then try to get you to attend a special breakfast presentation. Same thing as 7 years ago. We simply said "no thanks" several times and eventually were left alone to enjoy the rest of our trip. Otherwise, the only unexpected downside of our stay was the room. We got unlucky and were placed in a room that loses power at least 2 or 3 times per day. The circuit breaker kept tripping for no obvious reason, even in the middle of the night when we were sleeping. After calling maintenance a few times to address it, I realized all he was doing was going into the adjacent closet and flipping the circuit breaker back on each time and they were not going to address the root problem. So from then on I stopped calling maintenance and just flipped the breaker myself every time we lost power, roughly 2 or 3 times per day. If we were pickier people we probably would have demanded a room change, but we just let it go and didn't want to let it ruin our trip. Overall we were impressed with the resort and felt like it was a great value. We will definitely be back!
Dear Julie Beth,Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager