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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

4.0 out of 5.0

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

4.0 out of 5.0
Overview Reviews Amenities & Policies
Zona Costera K256, Akumal, QROO
1-844-663-2269
3.8
out of 5
Average Guest Review
See all 37 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

We love the property and the people that work there are very nice and we have become friends with several of them. The beach is nice but seaweed was really bad but that's not the resorts fault. Our concierge Guillermo (spelling) and bartender Sammy in the Steak House made our vacation much better. Also the food quality was much better than our last trip in October. We really enjoyed the wildlife the lives on the property. We will be coming back again

Place is awesome! Food was great. Lots of variety to choose from. Activities are endless. Staff was super friendly. Rooms are so nice and clean. Would definitely go back

Liked excellent service at beach thanks Jennifer, lazy river Most staff friendly Dislike bathroom was not cleaned properly, glassware not changed out, bed made to a minimum , no welcome drink, Most staff was waiting to be tipped ( we Tipp very generous before we leave) management looks disgruntled no smiles or hello when passing by

Snorekling right at the beach was amazing, the crystal clear water with safe spots to swim.

The staff is absolutely wonderful. All facilities are well maintained. Rooms very nice.

Part 1: From the moment of check in to check out the stay was phenomenal quite simply superb from the moment We arrived Feb 13th- Feb 17th to celebrate my Husband and Mother’s Birthdays. Our transportation guy Elam who drives us to our room and show us around u can request anyone on any concierge I want to say thank u to Diana and especially to Fernando “Lalo” from concierge who help me with my hubby’s birthday surprise U rock!. The staff in the different areas were very personable, accommodating, super friendly, courteous and anticipating what we needed. The room We stayed in was so spacious, lovely and the cleanest by far compared to any other top notch hotel/resort and trust me I have stayed in plenty was A+. Also houskeeping Andrea was so amazing and must say the linens smelled so fresh and the floors were so clean u could literally eat off of them such a fast service in this resort two thumbs up. The mini bar always re-stock with sodas and beers and a big gallon of water was provide every day in the room. This is a must stay destination for anyone coming for leisure or business as a couple, family or with a group. The all inclusive restaurants and buffets were amazing as well, any type of options of course as a tropical destination everything were so fresh thanks to Alberto, Andrea, Omar and Raul aka Broccoli. The landscaping was outstanding even tho U can cross paths with so many wild/not dangerous animals

Very nice hotel and grounds. Our rooms air conditioning did not work right upon arrival and after 2 visits from maintenance they got it working perfect and we mever had another issue with it. Food at the buffet was less than desired as most was pretty bland or soggy. Themed resteraunts were very good. All the pools and the beach were great!

The hotel employees maintain the facilities in outstanding condition, however there were issues with the elevator in the main building not working properly. In the building, we stayed in the elevator needed servicing with the button on the ground floor.

Huge territory, a lot of activities. Food, cocktails, restaurants, every day concerts

Dinner buffet is the only complaint We have. We left 2 nights off property to eat dinner. Becouse of dinner buffet. Breakfast and Lunch buffet were fine.

The hotel did not have power for two of the days I was there. The first day the power was out for 7hours. They also don’t have ac in any of their buffets.

check-in was pretty easy and not crowded. The facilities are nice and the hotel is really big. For a family hotel is nice since you see animals and have multiples pools. The only thing I didn't like was that they have some alcohol beverage already make for the whole day. The bar in the pool closed before the pool; The pool closed at 7 p.m. Me gusto el hotel aunque havian cosas que no me gusto mucho como el bar cerrara antes que la pacina. Otra cosa es que la picina cierra muy temprano. las bebidas alcohilicas como la piña coladay otras bevidas las hacen desde temprano y se que dan afuera todo el día y no me gusto eso para nada; ya que ni en hielo o en algo frio. Pero me gusto mucho ver los animales y el servicio de los trabajadores.

beach had very strong smell, they need to clean up the beach

i have travel to 42 countries and more than a 100 cities, at least 5 times to riviera maya, and this is by far the worse hotel i´ve ever stayed. I was giving the wrong room, when i arrived it was occupied with people inside. staff very helpful... Speciatly restaurants are just OK... buffet food is average. THERE IS NO ADULTS ONLY area, so there is no place where children are diving inside the pool, screaming, etc. Its so wrong that there are members only area where only 15% were occupied ... not enough sun beds and beach space is terrible, full of rocks... I WILL NEVER book again, Free internet at lobby was not working so they made you purchase a 20 dlls SLOW internet service per day.

3.5 stars. Hotel is pretty large with nice pools and a beach area. Room was clean and had a nice juguzee bath tub. The hotel is quite large but the carts were rarely available for a ride during dinner or breakfast time, so we had to walk from our room to the buffet restaurant. The buffet was pretty good with a variety of food. Meat and sea food were cooked on site. Check in and check out were quite slow as there were too few front clerks and bell boys. Wifi is expensive and slow. My T mobile roaming was better. We were only able to book 2 nights due to holiday season, but found out that we were not allowed to book à la carte restaurants unless you stay more than 3 nights. Disappointing as it was not mentioned at the time of booking.

Zona Costera K256 Akumal QROO

Hotel highlights

  • Free buffet breakfast
  • Free parking
  • Onsite dining
  • Spa

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is located within a few miles (5 km) of Akumal Beach and Hekab Be Biblioteca. This 946-room, 4-star property has 3 outdoor pools along with private in-room spa tubs and a private beach.


Dining

Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 10 restaurants, including Akumal and Tulum, which has ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find WiFi and 50-inch a Smart TV with cable channels. Along with relaxing touches like a hydromassage showerhead and a jetted tub, the bathroom offers hair dryers and designer toiletries. Other standard amenities include private spa tub, free minibar items, and a balcony.


Property features

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with access to locker space and concierge services. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.

Room options

Deluxe Junior Suite

Full 2 | King 1 | Sleeps 5
from $214

Deluxe Junior Suite Quadruple

Full 2 | King 1 | Sleeps 4

Guest reviews for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Everyone (19) Couples (7) Family (11) Friends (2)
4
Everyone

By on Jun 28, 2019

Review comment responded on Jun 30, 2019

Dear Guest, First of all, we are so grateful that you took your time to write us this opinion. For Grand Sirenis Riviera Maya Resort & Spa our job finish until our guests make us a feedback like you did. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. For us, our principal mission is that all our guests have the most amazing experience. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager

4
Everyone

By on Jun 22, 2019

Review comment responded on Jun 23, 2019

Dear Guest, First of all, we are so grateful that you took your time to write us this opinion. For Grand Sirenis Riviera Maya Resort & Spa our job finish until our guests make us a feedback like you did. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. For us, our principal mission is that all our guests have the most amazing experience. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager

5
Families Friends

We love the property and the people that work there are very nice and we have become friends with several of them. The beach is nice but seaweed was really bad but that's not the resorts fault. Our concierge Guillermo (spelling) and bartender Sammy in the Steak House made our vacation much better. Also the food quality was much better than our last trip in October. We really enjoyed the wildlife the lives on the property. We will be coming back again

By , from CA on Jun 6, 2019

Review comment responded on Jun 6, 2019

Dear Dean, First of all, allow me to send you a warm greeting and waiting for you to be very well, on behalf of the family Hotel Grand Sirenis Riviera Maya Resort & Spa, I want to express our thanks for giving us a few minutes of your time to send this review. For Grand Sirenis, the main objective is the complete satisfaction of our guests and with these reviews we can detect the areas to improve and the things that are being done correctly to continue with that standard and be able to improve it. Our intention is always to exceed the expectations of our guests and see that collaborators such as Guillermo and Sammy, have given excellent attention, is to exceed these expectations. I appreciate that you appreciate the value that the hotel gives you to put precise detail to excellence in terms of the quality of cleanliness and hygiene in restaurants and bars, as well as in our rooms. I hope to see you soon at the hotel, and that you choose us as your option to enjoy an extraordinary vacation. Without further ado, I send you a cordial greeting, Monica Garcia Assistant Manager

4
Everyone

By on May 18, 2019

Review comment responded on May 19, 2019

Dear Guest, First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience. We really hope to see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager

5
Families Friends

Place is awesome! Food was great. Lots of variety to choose from. Activities are endless. Staff was super friendly. Rooms are so nice and clean. Would definitely go back

By on May 14, 2019

Review comment responded on May 14, 2019

Dear Guest, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We are really glad to read that you enjoyed everything about your stay, and we thank to you to notice all the effort that every employee put in their activities. We hope you see you again next time having another really amazing vacation. Kind Regards, Monica Garcia Assistant Manager

4
Partner Couples

Liked excellent service at beach thanks Jennifer, lazy river Most staff friendly Dislike bathroom was not cleaned properly, glassware not changed out, bed made to a minimum , no welcome drink, Most staff was waiting to be tipped ( we Tipp very generous before we leave) management looks disgruntled no smiles or hello when passing by

By on May 6, 2019

Review comment responded on May 6, 2019

Dear Guest, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. All your comments and suggestions will be taken in consideration and I will pass the information to the corresponding areas. I am glad to read that in general you had a great experience with us. I hope it is not the last time we see you at the resort, and with great joy we are waiting for you very soon. Kind Regards, Monica Garcia Assistant Manager

4
Everyone

By on May 4, 2019

Review comment responded on May 5, 2019

Dear Guest, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience. We really hope see you again here with us to have another amazing vacation. Kind regards, Mónica Garcia Assistant Manager

2
Everyone

By on May 4, 2019

Review comment responded on May 5, 2019

Dear Guest, First of all, allow me to send you my best regards and thank you for taking a few minutes of your time to share this score. For Hotel Grand Sirenis Riviera Maya Resort & Spa, it is vital to read the reviews and ratings that our guests send us. We would love to know what was the reason that gave us this score, since, to support you to follow up with the areas of the hotel, it is essential to know if any situation that generated a discontent during your stay. Again, I thank you for the time provided and we hope to be your choice again for future vacations. Kind Regards, Monica Garcia Assistant Manager

5
Everyone

Snorekling right at the beach was amazing, the crystal clear water with safe spots to swim.

By on Mar 20, 2019

Review comment responded on Mar 30, 2019

Dear Guest, Thank you for taking part of your valuable time to answer our survey and for choosing Grand Sirenis Riviera Maya for your recent vacations. For Grand Sirenis Riviera Maya Resort & Spa, is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. I really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. I am very glad to read how great vacation you had during your stay. I want to let you know how valuable are the guests for us, the priority commitment that we have with the community of them in the hotel and the priority to give them the best service with the most prepared team. It is very important to have the best facilities for the maximum fun and relaxation of our guests. Thank you for mention your favorite activity: the snorkeling. I reiterate my eternal gratitude for to choose us for your recent holidays, and I really hope to see you gain very soon in the company of your loved ones. Kind Regards, Monica Garcia Assistant Manager

5
Families Families

The staff is absolutely wonderful. All facilities are well maintained. Rooms very nice.

By on Feb 21, 2019

Review comment responded on Feb 21, 2019

Dear Lwb, First of all, we are so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. Thank you for reviewing the quality of our facilities in general. We will send your positive comments to every captain to give the information to all the team. We are very glad to read that you had an amazing honeymoon. We are very grateful to read your excellent opinion about the hotel, and have for sure, we send the message to all the staff. For the employees it is so encouraging know that the guests value all their effort. We really hope to see you again very soon and be your choice for have another amazing experience. Kind Regards, Monica Garcia Assistant Manager

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Zona Costera K256, Akumal, QROO 77710
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.