Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Private beach, white sand, sun loungers, beach umbrellas

10 restaurants, breakfast, lunch, dinner served; Pan-Asian cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Zona Costera K256, Akumal, QROO, 77710

Place, Akumal Beach
‪4 min drive‬
Place, Yal-ku Lagoon
‪7 min drive‬
Place, Half Moon Bay
‪7 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite

Good

559 sq ft
Sleeps 5
2 Double Beds OR 1 King Bed

Deluxe Junior Suite Quadruple

Good

559 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Junior Suite Single

Very good

559 sq ft
1 bedroom
Sleeps 1
1 King Bed

Suite Deluxe With Garden View

559 sq ft
Sleeps 5

Deluxe Junior Suite Ocean View

Very good

559 sq ft
Ocean view
Sleeps 5
2 Double Beds OR 1 King Bed

Mini Suite

Good

775 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Junior Suite Ocean View Quadruple

559 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Mini Suite Quadruple

775 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 2 Double Beds

About the neighborhood

Akumal

Located 2.8 mi (4.5 km) from Akumal Beach, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is within a 10-minute drive of other popular attractions like Cenote Azul. This 934-room, 5-star property has 3 outdoor pools along with private in-room hot tubs and 10 restaurants.

What's nearby

Akumal Beach - 4 min drive - 3.1 miles
Akumal Ecological Center - 4 min drive - 3.1 miles
Riviera Maya Golf Club - 6 min drive - 5.3 miles
Yal-ku Lagoon - 7 min drive - 2.0 miles
Half Moon Bay - 7 min drive - 4.2 miles

Getting around

Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

‪Sports Bar Sirenis - ‬11 min walk
‪Xtra Time Sport Bar - ‬2 min drive
‪Lobby Bar White Sand - ‬20 min walk
‪Helios Restaurant - ‬5 min drive
‪La Hacienda - ‬2 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.

Guests can expect 50-inch Smart TVs with cable channels and Netflix. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Private hot tubs, free minibar items, and balconies are also available.

A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

9 restaurants, lunch, dinner served; Asian cuisine

Pool
All inclusive
Spa
Kids pool

$275 nightly

Oct 27 - Oct 28

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
10 bars/lounges
10 restaurants
2 beach bars
2 coffee shops/cafes
3 poolside bars
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Butchers
Carnal
Lima
Oishii
The Park

Things to do

2 outdoor pickleball courts
3 outdoor pools
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Ecotours
Evening entertainment
Foosball table
Free bicycle rentals
Free children's club
Full-service spa
Games
Health club
Hiking/biking trails
Hot tub
Kayaking
Lazy river
Music library
Nightclub
Playground
Sauna
Shopping
Snorkeling
Steam room
Table tennis
Tennis

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Children's toys
Free children's club
In-room sofa bed
Laundry facilities
Lazy river
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Conference center
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

17 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Detox wraps
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

18 buildings
3 floors
Built in 2006
Communal living room
Comprehensive recycling policy
Humane treatment of captive wild animals
Local culture and ecosystem education
Renovated entire property - December 2024
Smoking not allowed
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Double sofa bed

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

50-inch smart TV with cable channels
Netflix
Streaming services

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 2.95 per accommodation, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: USD 15 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya

Grand Riviera Maya Sirenis

Grand Sirenis All Inclusive

Grand Sirenis Riviera

Grand Sirenis Riviera Maya Resort All Inclusive Akumal

Grand Sirenis Riviera Maya Akumal

Grand Sirenis Riviera Maya Resort All Inclusive

Grand Sirenis Riviera Maya All Inclusive Akumal

Grand Sirenis Riviera Maya All Inclusive Solidaridad

Grand Sirenis Riviera Maya Solidaridad

Grand Sirenis Riviera Maya All Inclusive Kantenah

Sirenis Riviera Maya Inclusiv

Grand Sirenis Riviera Maya Resort Spa All Inclusive

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, kayaking, and soccer.

How much does it cost to stay at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

As of Oct 20, 2025, prices found for a 1-night stay for 2 adults at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive on Oct 21, 2025 start from $320.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see near Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

This property is located in Akumal, close to Half Moon Bay and Akumal Beach. You'll also find Yal-ku Lagoon and Xpu-ha Beach nearby.

Will I be able to park at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hydrotherapy, and aromatherapy.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a casino on the premises?

No, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive good for couples?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, 2 beach bars, and 3 outdoor pools.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property features private spa tubs in all guestrooms.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive though service animals are welcome.

Are there connecting rooms at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

The closest major airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is about 24.7 mi away. Another top airport is Tulum Intl. Airport (TQO), which is around 29.5 mi away.

Are there rooms with balconies at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Edwin Pastor romero

Traveled with family

Sep 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My name is Edwin R. Second time in this resort and we are more than satisfied on everything. customer services, food, very clean rooms, entertainment etc… I recommend it.

Stayed 5 nights in Sep 2025

10/10 Excellent

Guadalupe

Aug 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The stuff was very friendly

Stayed 8 nights in Aug 2025

10/10 Excellent

Dolores

Jul 20, 2025

Stayed 7 nights in Jul 2025

10/10 Excellent

Leticia

Traveled with family

Jul 19, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everyone was nice and friendly

Stayed 5 nights in Jun 2025

10/10 Excellent

Pedro, Valley Stream

Traveled with family

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an unforgettable summer vacation at Grand Sirenis Riviera Maya! From the moment we arrived, we were warmly welcomed by the lobby staff, setting the tone for an incredible stay. Special thanks to Erik Medina from Guest Services, who surprised us with pre-booked dinner reservations and gave us his contact info in case we needed anything—so thoughtful and helpful. The resort is beautiful and full of great amenities. We spent a lot of time at the pool bar, enjoying everything from non-alcoholic drinks to top-shelf cocktails thanks to the awesome bartenders Amilcar and Andres, who truly made our experience special. We also loved the ice cream shop and freshly ground coffee parlor—perfect for afternoon treats and morning pick-me-ups. Dining was a highlight—we enjoyed fantastic dinners at the Asian, Peruvian, and Mexican restaurants. Lunch at the beach bar featured a perfectly grilled ribeye steak and authentic Mexican cuisine. We also loved the burgers and hot dogs under the shaded pergola by the pool. The Spa was a treat—our hydrotherapy and massages were incredibly relaxing. Huge thanks to our concierge Jonathan and his helpful female colleague, and special appreciation to the golf cart drivers, who always went above and beyond to make us feel welcome. The entire staff made this a truly memorable vacation. We can’t wait to come back!

Stayed 5 nights in Jul 2025

10/10 Excellent

Keren Sally

Traveled with group

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed for 6 nights and absolutely loved it! The staff (Eric and Dario) was extremely nice!!! They were really helpful, patient, and informative. I went in the middle of July, so it was really hot and humid. However, most areas except the lobby and sports bar have air conditioning. I totally recommend this resort for a chill and adventurous vacation.

Steak at fine dining restaurant, El Carnal

Stayed 5 nights in Jul 2025

10/10 Excellent

EMIL

Traveled with family and small children

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at Grand Sirenis Riviera Maya Resort & Spa was absolutely amazing! From the moment I arrived, the front desk staff—Erik, Omar, and Cesar—went above and beyond to make me feel welcome and cared for. Their warmth and professionalism set the tone for a perfect vacation. The Day Xperience was a highlight, filled with fun activities, beautiful scenery, and unforgettable memories. Whether I was relaxing by the pool or exploring the resort’s stunning surroundings, everything felt thoughtfully designed for comfort and joy. I left feeling refreshed, grateful, and excited to return!

Stayed 4 nights in Jul 2025

8/10 Good

rula

Jul 17, 2025

Liked: Staff & service, property conditions & facilities

The room needs upgrades!!

Stayed 7 nights in Jul 2025

6/10 Okay

JAMIE, THORNTON

Jul 16, 2025

Stayed 7 nights in Jun 2025

6/10 Okay

HUSSEIN

Traveled with family

Jul 15, 2025

Liked: Property conditions & facilities

The service was bad specially with cleaning the room the food was ok also internet was bad comes and goes also peoe puts their towels from the night before abd its always no were to sit on the pool specially if you have kids you don’t want to sit under the sun also the beach was bad you can’t swim at all alot of sea weed and its also rocks their is no sands only were the chairs and the umbrella is

Stayed 6 nights in Jul 2025

8/10 Good

Raul

Jul 13, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Sarkaw

Traveled with family and small children

Jul 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Fantastic resort!! Exceptional service staff and service. We spend 6 night at this resort and we didn't even need to leave the property. If you go to this resort make sure to get in touch with OMAR at guests services!! And Diego and Dario from the concierge. The will make your vacation an experience. The pools and the pool activities are fun and kids will have fun! Much appreciated thell the hospitality and making it memorable for my family!!

Stayed 6 nights in Jul 2025

2/10 Terrible

Paradise

Jul 12, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Jun 2025

10/10 Excellent

RACTHEL

Traveled with family

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

One of the best all-inclusive hotels we’ve stayed at. Staff is friendly especially Karen and Eric Medina who gave us a complimentary hydrotherapy at the spa!! Our flight was early and they were so kind to accommodate us at the buffet and able to check-in early at 1pm instead if 3pm. But probably because it is already the beginning of the slow season, nevertheless they were awesome to let us in early! Our stay was epic, we loved the quiet pool, the lazy river and the kids enjoyed the wildlife at the resort!! Food was great too!! The rooms however are a little dated and our room was a little warm to my liking..The conceirge in building 10 are very helpful..Dario and Diego! Overall excellente!! Would recommend!!

Stayed 3 nights in Jun 2025

6/10 Okay

Lorena, El Centro

Traveled with family

Jul 10, 2025

Liked: Cleanliness, amenities

Hotel is ok, the food was good. The staff was rude and not really helpful. The two women hostess at Butcher were super rude and unprofessional. There was some exceptions like Eric concierge was really nice, Roger at the Butcher restaurant was outstanding. Also at Butcher the chef Fernando came out to our table to ask about our meal which really nice.

Stayed 4 nights in Jul 2025

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with group, Traveled with family

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean, helpful team members, different activities to do, food is great

Stayed 5 nights in Jun 2025

10/10 Excellent

Samilia

Traveled with partner

Jul 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is truly one of the most beautiful places I’ve ever stayed in Tulum. From the moment we arrived, the staff went above and beyond to ensure our stay was relaxing and completely stress-free. Their kindness, warmth, and professionalism made a lasting impression on me. Every interaction was filled with genuine smiles and a willingness to help—no request ever felt like too much. This experience opened my eyes to what a real vacation should feel like. It was peaceful, rejuvenating, and full of joyful moments. Because of this unforgettable trip, I’ve already decided to return next June—with my kids this time—so they can experience this slice of paradise too. A huge thank you to the amazing staff for turning this into my dream vacation. Your honesty, hospitality, and dedication do not go unnoticed. You’ve earned a lifelong guest.

Stayed 6 nights in Jun 2025

10/10 Excellent

Fidencio Ezequiel

Jul 6, 2025

Stayed 9 nights in Jun 2025

10/10 Excellent

Michael

Traveled with family and small children

Jul 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Just stayed 5 days here with my wife and 2 year old. We really enjoyed it and would come back with more family. The thing that really stands out is the food. When I hear all-inclusive, I assume there’s going to be some hit on quality but that is somehow not the case here. They manage to have buffets with an incredible amount of variety where the food tastes just as good as if you ordered it at a quality restaurant. For the buffets alone, this place is worth checking out. But then there are “a la carte” restaurants you can make reservations with. We enjoyed the Teppanyaki, hibachi grill. Our 2 year old loves pools and we had lots of fun swimming around in several of the pools they have as well as their lazy river. Honestly, if you like hanging in and out of a pool, this is really a great spot for that. The staff was incredibly friendly and attentive. Everyone you see from the housekeepers to the servers to the shuttle bus drivers is hardworking and kind. An important thing to keep in mind is Quintana Roo (Cancun, Playa del Carmen, Akumal, Tulum, etc.) and large parts of the Caribbean are experiencing high levels of Sargassum, this really smelly form of seaweed that overwhelms the beach. Apparently Sargassum season runs from April to September or so. It makes the beach super smelly. The poor staff were shoveling and carting that stuff off the beach but there is just so much of it. Overall, we still had a great stay and would come back.

Stayed 5 nights in Jun 2025

8/10 Good

Philip

Traveled with partner

Jul 3, 2025

Liked: Cleanliness, amenities

This was our 2nd stay at this resort. The renovations and changes they’ve made since our last stay are amazing. Our 2 Expedia representatives were great- Karen found us at every dinner to ask if we needed anything and we got the chance to talk with Erik during the Expedia dinner night. He recommended a beach, showed us photos of his recent visit and helped us figure out the best way to get there. I truly hope he’s still there when we visit next time! Pros: The wildlife is so fun, but the addition of the monkeys makes you feel as if you truly are in a jungle paradise. The buffets are incredible- when we saw the new setup our jaws dropped. You won’t be disappointed! The Mexican restaurant was our favorite à la carte. I loved the addition of the big swing down on the beach and the hammock area! After one of our excursions we stopped at the lobby for a drink and accidentally left my bag under the chair, it was turned into security & was returned with everything inside. I never once hesitated to leave my things on the sun chairs while we swam and walked around. The room was clean and cool. CONS: We were only able to get 3/6 nights reservations for dinner, after offering a generous tip to concierge. There was also a stump growing out of the sidewalk that I fell over one night due to poor lighting. I scraped up my knees and had bruising- could have been much worse if I wasn’t quick to catch myself. The walkways between buildings also get very slippery when wet!

Stayed 6 nights in Jun 2025

4/10 Poor

Dragos

Jul 3, 2025

Stayed 6 nights in Jun 2025

8/10 Good

Barton L

Traveled with family

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Guest Services team at Grand Sirenis was top notch. Edgar and Karen made it their personal mission to make sure that we were comfortable, happy and unimpeded by not being “members” of the resort. Edgar was an immense help in getting us oriented (with assistance from “Number Juan” Juan) when we arrived and was ever-present throughout our stay, providing directions, recommendations and coordinating the guest service team’s efforts. . Without Karen, we would have been unable to secure reservations at the specialty restaurants that fit our schedule. The cafeteria food was palatable, but it was nice to be able to dine on the Mexican, Japanese and Steakhouse specialties during our stay. “Number Juan” Juan and #2 Juan (at the bell-man desk) went above and beyond the call of duty in helping me find the key fob to my rental car. The highest rated dive shop on the grounds was closed for vacation the week of our stay. Had I known that in advance, we would have stayed elsewhere. We opted for a more highly rated dive shop at a neighboring resort rather than gambling on the lesser rated shop at Grand Sirenis. The biggest disappointment of our trip was the stench and the unsightliness of the rotting seaweed polluting the cove and the beach front at the resort, and the full length of Riviera Maya. We were unable to enjoy the ocean water at the resort and likely won’t return to Riviera Maya because of that problem. It was a good vacation, thanks to Edgar and his team.

Stayed 7 nights in Jun 2025

10/10 Excellent

Christopher

Jul 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We truly enjoyed the stay. Staff were super nice. Food was great, and the other guests were so friendly. Can’t wait to return.

Stayed 3 nights in Jun 2025

10/10 Excellent

Julie Ann, Moorpark

Jul 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was so kind. The options for all-inclusive were wonderful. I especially love the coffee/sweet shop. The property is large and perfect for walking and then hitting the gym and spa. Claudia was my masseuse and she has healing hands! Erik and Karen at the front desk were wonderful, and being an Expedia regular I got VIP perks, including my birthday dinner already booked before I got there!! I will defiantly go back!!

Stayed 4 nights in Jun 2025

10/10 Excellent

Mary

Traveled with group

Jun 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Resort and Feedback

We had a very nice stay at the Grand Sirenis Riviera Maya Resort & Spa- all inclusive. From Guest Services, Nery and Eric delivered exceptional service and hospitality. They were so friendly, accommodating, and made us feel welcomed. They went above and beyond to help us with whatever we needed. We also received follow-up calls from the guest services team to ensure all was going well. That's a nice touch. From Concierges, Joaquin Alfredo and Eduardo were also very friendly, helpful, and made sure that our experiences went well. Please ensure that their management knows about their excellent service. I think the only constructive feedback is related to a woman named Karen (not sure what department she was from). She interrupted our dinner at Lima one night to talk about the correct process to make dinner reservations and a missed reservation, which was accidental on our end (we came late). We felt that she was passive aggressive and felt she could have talked to us in private at another time. She also talked negatively about a certain person who helped us. The people sitting next to us heard the conversation and after she left, they also felt that she very passive aggressive..as if she was placing blame on us. My friend lost her appetite after Karen left. Karen came by during our dinner on our last night and sat down to ask us how things were going. The tone was more friendly. However, after the first "confrontation", we didn't feel happy for her to come by.

Stayed 6 nights in Jun 2025