2/10 Terrible
Ana
Jun 29, 2025
Disliked: Staff & service, amenities, property conditions & facilities
There was multiple incidents where employees were rude to me
To begin w at check in I was never informed all bookin for restaurants were through app
By the time I found out about App
Which I had to go to very disrespectful employees
Any time I needed help or asked for anything I got attitude as if I was bothering them.
couldn’t book any restaurants I stayed a total of 4 nights 5 days
And I was only able to eat at one restaurant which was the very last night and that’s because I had already talked to one of the managers on site and he made it happen
But for a resort to offer restaurants and no availability that’s absolutely not okay.
There were other incidents where in the buffet ( which was the most continent way to feed my kids ( only way to feed)
The cooks/ employees were so rude
There was an incident where I asked one of the cooks for a personalized pizza ( pepperoni) for my son and they told me NO
That whatever was on the line was what was available ( keep in mind she was prepping dough to make pizzas)
Just not for my son
I am a single mom traveling w my kids who paid a little extra to give my son and daughter a memorable vacation but for me to have to tell them this is the only thing you can eat or not to be able to offer different foods or what they like was very disappointing.
I spent most of my time and feeding my kids in the room to avoid anyone being rude to us.
I’m very disappointed in how things played out for the amount of money I spent
Ana
Stayed 4 nights in Jun 2025