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Recent guest reviews

Love love loved the property

Great for younger kids probably up to 10-12 year olds. Lazy river and 3 water slides were good and plenty of activities throughout the day. Had a great time food was good too. Overall a great experience with my 5 and 7 year old. They absolutely loved it.

Service was horrific from day one. It took an hour to get our luggage. The entire resort smells like sewage water due to the mangrove. Our room was partial ocean but we were facing a construction site. Lousy attitude from employees. Would never go back stay away!!

Idk why there are any bad reviews. The property is beautiful and huge! The service was amazing. They greet you with drinks upon arrival. Upgraded my room for free since it was my bday. Yes the beach had seaweed, but not a lot like the reviews make you think anf with all the pools on the property and activities I didn’t even want to go on the beach. Driving to the property will fool you lol yes there’s another hotel being built but I heard no noise or didn’t even see it once on the actual Dreams property. 10/10 seriously!

Our room had a mold odor in it and when asked to change rooms, they told us they couldn't change us until the next day. I asked if they could upgrade us to preferred status for our stay because of the problem and I was told no. We were getting ready to attend the wedding we were there for and the electricity went out 4 times while we were getting ready for the wedding. Hard to find the alcohol I liked there. The food was not good at all, except for the night of the wedding. I am a picky eater but even the eggs were not good (just plain ole eggs). My stay was for 4 nights. However, I do have to say that the wait staff did all they could do to try to make people happy.

I absolutely loved how attentive the staff was. Also, I appreciated how safe they were being with always wearing masks and cleaning throughout the day. My only complaint is the pools being closed at 8.

This property was Beautiful, the Service Excellent!

The property is very nice with great pools and kid areas. Very stroller and wheelchair friendly. The biggest issue we had is the quality of the food which was overall poor. The big breakfast buffet was the best of what they offer but all the specialty restaurants were very lacking even bad. Plus despite trying hard it’s hard to get tipsy here. We ordered all drinks as “doubles” and did straight shots on the side and it was still hard to get a buzz. That may be good to keep the rowdiness to a minimum but sometimes it’s nice to get a good feeling going without having to try so hard. Keep your food expectations low (really low) and expect to stay a little too sober and you can have a great time at the resort.

Great Family resort. Hospitality was amazing every single worker went above and beyond to make you feel welcomed. Covid guidelines are followed room was cleaned twice daily.

The resort and the staff our incredible. Food is not good at all. The hibachi and sushi were the best. I would eat that everyday if I could. So if the resort ups the quality of their food this would be a 5 star hotel.

Wonderful staff and very clean and pretty spaced. Surrounding area needs some work - it will be nicer once hotel next door is completed.

The resort is new and the staff and service is excellent. Went to visit the resort hoping to lock it in for my wedding post COVID. Unfortunately, it is located on the side of Cancun where the resorts are literally built on a swamp. The rooms face the jungle. Literally. Bugs, alligators, mosquitoes you name it! The worst part is that driving up to the resort takes at least 10 minutes from the main highway, AND the first thing you see are TWO unfinished construction sites. It looks like you are driving up to a disaster. It's a really ugly eye sore and very unfortunate for the resort. Also, this is not the resorts fault but no guests wear masks. Period. Like we aren't in the middle of a pandemic. No masks inside and out, putting the poor staff at risk. Overall, the resort is beautiful but I recommend you don't visit until 2022...

Me and my husband came here for our honeymoon. We expected so much considering this hotel is new but unfortunately our stay here was horrible. Our room was not ready when we arrived (after specifically informing them of our arrival time) we had to wait about 3 hours to get our room. Once we got our room we noticed the “ocean view” wasn’t the ocean view we had selected when booking, reception said our ocean view was supposedly the “best” the others are “partial ocean view” our room had a long walk way out to look at the ocean but it wasn’t private. Our next door neighbors and people upstairs could see us there was always some guy from his balcony looking down at us every time we went outside to relax and hang out. We had some rain as well due to the hurricane which is understandable and out of the hotels hands BUT water came in under the door which reached up to the bedroom, hair dryer didn’t work we also found out on day 3 that we were missing an information booklet in our room that had ALL the information pertaining to restaurants at the hotel, bars, the spa, the menu for room the only reason we found this out is because after the 3rd attempt trying to order ro service we were told the menu is in the information booklet (staff here doesn’t know anything we would get so many different answers from people here the first 2 nights we were told the menu was on the tv lol) the staff here is also a hit or miss we dealt with some EXTREMELY rude people.

Sm 31, Mz 03, Lote 101-21, Km 332 Puerto Morelos QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining

Located 0.8 mi (1.3 km) from Costa Occidental de Isla Mujeres National Park, Dreams Natura Resort & Spa - All Inclusive is within a 15-minute drive of Xoximilco. This 553-room, 4.5-star property has a full-service spa, a free water park, and 9 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. There are ample dining options with 9 onsite restaurants, including World Cafe Buffet, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, grab a bite to eat at the onsite restaurant or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.


Rooms

Guests can expect free WiFi and 40-inch Smart TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, coffee makers, and free local calls.


Property features

Guests of Dreams Natura Resort & Spa - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.

Room options

Preferred Club Junior Suite Swim-Out King

1 King Bed | Sleeps 3

Preferred Club Junior Suite Ocean View Double

2 Double Beds | Sleeps 4

Preferred Club Family Suite Ocean View

2 Double Beds and 1 King Bed | Sleeps 6

Preferred Club Junior Suite Ocean View King

1 King Bed | Sleeps 4

Guest reviews for Dreams Natura Resort & Spa - All Inclusive

Everyone (5) Couples (5) Family (8)
5
Partner Couples

Love love loved the property

By on Sep 21, 2022

Review comment responded on Sep 21, 2022

Dear Ashley, Thank you so much for taking the time to share your review on this platform. It is a great pleasure to know that your experience at Dreams Natura Resort & Spa was to your liking. It was an honor to host you during your visit to the Mexican Caribbean. We will be more than glad to welcome you again! Kind regards,

5
Family

Great for younger kids probably up to 10-12 year olds. Lazy river and 3 water slides were good and plenty of activities throughout the day. Had a great time food was good too. Overall a great experience with my 5 and 7 year old. They absolutely loved it.

By on Sep 17, 2022

Review comment responded on Sep 17, 2022

Dear Brian, Thank you so much for taking the time to share your review on this platform. It is a great pleasure to know that your experience at Dreams Natura Resort & Spa was to your liking. It was an honor to host you during your visit to the Mexican Caribbean. We will be more than glad to welcome you again! Kind regards,

2
Family Family with small children

Service was horrific from day one. It took an hour to get our luggage. The entire resort smells like sewage water due to the mangrove. Our room was partial ocean but we were facing a construction site. Lousy attitude from employees. Would never go back stay away!!

By on Aug 14, 2022

5
Partner Couples

Idk why there are any bad reviews. The property is beautiful and huge! The service was amazing. They greet you with drinks upon arrival. Upgraded my room for free since it was my bday. Yes the beach had seaweed, but not a lot like the reviews make you think anf with all the pools on the property and activities I didn’t even want to go on the beach. Driving to the property will fool you lol yes there’s another hotel being built but I heard no noise or didn’t even see it once on the actual Dreams property. 10/10 seriously!

By on May 19, 2022

Review comment responded on Jun 10, 2022

Dear Armani-Rae, Thank you for taking the time to share your review with us and so many other travelers on this platform. We are delighted to know that you had an amazing stay at Dreams Natura Resort & Spa, especially because you got to enjoy our several entertainment activities and facilities thought for all ages, and above all because you were pampered by the warm service of our dear staff. Thank you once again for sharing your experience, we will be more than happy to welcome you again on your next visit to the Riviera Maya! Kindly.

2
Friends

Our room had a mold odor in it and when asked to change rooms, they told us they couldn't change us until the next day. I asked if they could upgrade us to preferred status for our stay because of the problem and I was told no. We were getting ready to attend the wedding we were there for and the electricity went out 4 times while we were getting ready for the wedding. Hard to find the alcohol I liked there. The food was not good at all, except for the night of the wedding. I am a picky eater but even the eggs were not good (just plain ole eggs). My stay was for 4 nights. However, I do have to say that the wait staff did all they could do to try to make people happy.

By on Apr 16, 2022

Review comment responded on Apr 16, 2022

Dear Lorraine, Thank you for taking the time to share your review with us, it was an honor to host you during your visit to the Riviera Maya. We regret to know that your stay was not entirely pleasant due to several details, allow us to share with you that feedback from our dear guests is of the utmost importance to us for we are always striving to be better, please be sure that we will share your honest observations with our management team to prevent future incidents. Kind regards.

3
Everyone

By on Feb 19, 2022

5
Partner Couples

I absolutely loved how attentive the staff was. Also, I appreciated how safe they were being with always wearing masks and cleaning throughout the day. My only complaint is the pools being closed at 8.

By on Oct 11, 2021

Review comment responded on Oct 12, 2021

Dear Emily Ann, Thank you so much for taking the time to share your review with us and many more travelers on this platform. It is a great pleasure to know that you enjoyed your stay at Dreams Natura Resort & Spa, especially that you felt pampered by the warm service of our dear staff. It was a great honor to host you during your visit to the Mexican Caribbean, we will be looking forward to welcoming you again on your next vacation. Kind regards!

5
Family with small children

This property was Beautiful, the Service Excellent!

By on Sep 6, 2021

Review comment responded on Sep 6, 2021

Dear Kahlihla, Thank you so much for taking the time to share your review with us and many more travelers on this platform. It is a pleasure to know that you had an amazing stay at Dreams Natura Resort & Spa, especially that you enjoyed our beautiful facilities and warm service. It was a huge honor to host you during your visit to the Mexican Caribbean, we would be more than happy to welcome you again in the future. Kind regards!

3
Everyone

By , from Farmington on Aug 29, 2021

4
Family

The property is very nice with great pools and kid areas. Very stroller and wheelchair friendly. The biggest issue we had is the quality of the food which was overall poor. The big breakfast buffet was the best of what they offer but all the specialty restaurants were very lacking even bad. Plus despite trying hard it’s hard to get tipsy here. We ordered all drinks as “doubles” and did straight shots on the side and it was still hard to get a buzz. That may be good to keep the rowdiness to a minimum but sometimes it’s nice to get a good feeling going without having to try so hard. Keep your food expectations low (really low) and expect to stay a little too sober and you can have a great time at the resort.

By on May 27, 2021

Review comment responded on May 27, 2021

On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. In the meantime, we have noted your comments about our bar services with the concerned department in order to ensure we maintain our usual high standards. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Best regards

Dreams Natura Resort & Spa - All Inclusive

Sm 31, Mz 03, Lote 101-21, Km 332, Puerto Morelos, QROO 77500
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