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Recent guest reviews

Property was amazing. Staff and activities for kids 10/10. Food was good on its way towards great. So much to do and experience, would recommend for families and would consider returning again vs trying a new location.

First all when you have guest at the hotel- you don’t work with jackhammer at 8am through 1pm !!!!! People want to rest. Food is horrible and the staff are not nice in any of the restaurants , always getting attitude even though we always leave tips. Over priced.

Loved this property. Staff was friendly

This property is a winner! First class all the way. Everything in one resort, excellent food. New building. The absolute best treatment my family has ever received from the staff! There is a ton to do in that area. Must visits: Isla Mujeres, Chitzen Itza, Xcaret, Explore, Cenote Selva Maya. There is a Hyatt Vacation Club you can join as well, that will give you huge discounts. This resort was bought by Hyatt.

The service was below average, wait time for buffet or dinner was excessive based on other all inclusive resorts we’ve been to. Taxi Butler service at the front of the lobby was trying to take advantage when I requested a cab for golf at the Rivera Cancun golf course, was advised it would be for $120 roundtrip for a 15 min drive. Ended up requesting an Uber for $17 each way but had to walk down the street since they don’t let Ubers get passed security. The beach was very unpleasant as well. Overall average place but based off everything mentioned, I would not recommend.

Easiest vacation ever - they take care of everything for you. Great service, pool service was amazing. World buffet had so many great options for everyone. Beach would be the one downside - too much seaweed and couldn’t swim when we were there.

Good size property. Not enormous, yet still open and private if needed. The staff was wonderful. Beds and rooms were super clean and comfortable. Food choices were excellent. Jesus, the wolf in the lobby bar, is the absolute best bar tender!!

Beach was undesirable compared to other beaches in Cancun area. Lots of seaweed.

The property is beautiful and well kept. They workers took pride in keeping it well managed. The pools were clean and warm. It would have been nice for the swim up bar to be adults only. There was a wide choice and variety of restaurants. We enjoyed every meal. Sinua and Pedro out at the pools went above and beyond, as well as Raul at the entrance. All the workers made you feel welcomed.

Everyone was so friendly

Love love loved the property

Great for younger kids probably up to 10-12 year olds. Lazy river and 3 water slides were good and plenty of activities throughout the day. Had a great time food was good too. Overall a great experience with my 5 and 7 year old. They absolutely loved it.

The location of the hotel is in the middle of nowhere and over an hour away from all the fun. The all inclusive food and drinks were disgusting. Drinks watered down. Restaurants had dress codes. Weddings everyday which closed the pool down for other guest. Pool with Swim up bar was for preferred club members wasn’t aware of that until arrival. The beach was disgusting couldn’t even swim in it. Tipping everywhere you look became annoying. If you booked an excursion be prepared to waste an entire day just to get there . Would not recommend this resort to anyone was completely fooled and it ruined most of my trip.

Sm 31, Mz 03, Lote 101-21, Km 332 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining
  • Spa

Dreams Natura Resort & Spa - All Inclusive places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 553-room, 4.5-star resort has a full-service spa, a free water park, and 9 restaurants.


Dining

Relish the international cuisine at World Cafe Buffet, one of 9 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.


Rooms

Guests can expect free WiFi and 40-inch Smart TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, coffee makers, and free local calls.


Property features

Guests of Dreams Natura Resort & Spa - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this all-inclusive resort include a lazy river, a children's pool, and a gym.

Room options

Preferred Club Junior Suite Swim-Out King

1 King Bed | Sleeps 3

Preferred Club Junior Suite Ocean View Double

2 Double Beds | Sleeps 4

Preferred Club Family Suite Ocean View

2 Double Beds and 1 King Bed | Sleeps 6

Preferred Club Junior Suite Ocean View King

1 King Bed | Sleeps 4

Guest reviews for Dreams Natura Resort & Spa - All Inclusive

Everyone (12) Couples (6) Family (9)
5
Family with small children

Property was amazing. Staff and activities for kids 10/10. Food was good on its way towards great. So much to do and experience, would recommend for families and would consider returning again vs trying a new location.

By on Mar 5, 2024

Review comment responded on Mar 6, 2024

Dear Nicholas,Thank you for your wonderful review! We're thrilled that you found our property amazing, enjoyed the top-notch staff, and appreciated the kids' activities. We're constantly striving to enhance our dining experience, and your feedback is valuable. We look forward to welcoming you and your family back, and we'd be honored to be your choice for future visits.Best regards.

1
Family Family with small children Friends

First all when you have guest at the hotel- you don’t work with jackhammer at 8am through 1pm !!!!! People want to rest. Food is horrible and the staff are not nice in any of the restaurants , always getting attitude even though we always leave tips. Over priced.

By on Dec 23, 2023

Review comment responded on Dec 26, 2023

we are sorry to hear about your experience. We apologize for any inconvenience caused by the noise disturbance. Your feedback about the food quality and staff attitude is valuable and will be addressed promptly to ensure a better stay.

5
Everyone

Loved this property. Staff was friendly

By on Nov 22, 2023

Review comment responded on Nov 23, 2023

We're delighted to hear you loved your time here. Our team strives to create a friendly environment for all our guests. Should there be anything you'd like to share or any way we can make your next stay even better, please let us know. Thank you for choosing our property!

4
Everyone

By on Sep 2, 2023

Review comment responded on Sep 4, 2023

Thank you so much for your review We hope to welcome you back in the early futureWarm regards,

3
Everyone

By on Jul 30, 2023

Review comment responded on Aug 21, 2023

We appreciate your feedback and apologize for not meeting your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit.Best regards

5
Family

This property is a winner! First class all the way. Everything in one resort, excellent food. New building. The absolute best treatment my family has ever received from the staff! There is a ton to do in that area. Must visits: Isla Mujeres, Chitzen Itza, Xcaret, Explore, Cenote Selva Maya. There is a Hyatt Vacation Club you can join as well, that will give you huge discounts. This resort was bought by Hyatt.

By on Jul 7, 2023

Review comment responded on Jul 10, 2023

Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a first-class experience at our property and enjoyed everything it has to offer, including the excellent food and our new building.We're humbled by your kind words about the exceptional treatment you and your family received from our staff. It's our goal to provide the best possible service, and we're delighted that we could achieve that for you.We appreciate your recommendations for must-visit places in the area, and we're glad you found a ton of things to do. Exploring Isla Mujeres, Chitzen Itza, Xcaret, Explore, and Cenote Selva Maya can truly add to the overall experience.We're also excited to share that our resort is now a part of the Hyatt family, and joining the Hyatt Vacation Club can offer you significant discounts.Thank you for choosing our resort, and we hope to have the pleasure of welcoming you back for another memorable stay.Best regards

3
Family Family with small children

The service was below average, wait time for buffet or dinner was excessive based on other all inclusive resorts we’ve been to. Taxi Butler service at the front of the lobby was trying to take advantage when I requested a cab for golf at the Rivera Cancun golf course, was advised it would be for $120 roundtrip for a 15 min drive. Ended up requesting an Uber for $17 each way but had to walk down the street since they don’t let Ubers get passed security. The beach was very unpleasant as well. Overall average place but based off everything mentioned, I would not recommend.

By on Jul 5, 2023

Review comment responded on Jul 5, 2023

Thank you for sharing your feedback with us. We apologize if the service fell below your expectations, and we understand your concerns regarding the wait time for the buffet or dinner. Regarding transportation, we would like to clarify that the restriction on Ubers accessing the hotel premises is a government policy implemented throughout the state. We apologize for any inconvenience this may have caused. We're sorry to hear that you found the beach unpleasant. We appreciate your feedback, and we'll take it into consideration for future improvements. Despite the shortcomings mentioned, we appreciate your visit and your valuable input.

3
Everyone

By on Jun 14, 2023

Review comment responded on Jun 16, 2023

Dear Sara,We extend our heartfelt gratitude for taking the time to share your valuable review with us. Your feedback is greatly appreciated.We are committed to continuously enhancing our services and ensuring a delightful experience for our esteemed customers like yourself. Therefore, we would be delighted if you could spare a moment to provide us with further details on how we can further improve your experience.We will take your suggestions into serious consideration.Thank you once again for your contribution in helping us serve you better.Best regards,

5
Everyone

By on Jun 13, 2023

Review comment responded on Jul 3, 2023

Thank you so much for sharing your feedback with us. Your positive review means a lot to us, and we're thrilled to know that you thoroughly enjoyed your time with us.We hope to have the honor of welcoming you back soon in the near future!Best regards,

5
Everyone

By on Jun 8, 2023

Review comment responded on Jun 28, 2023

Dear Rainiela,Thank you so much for your kind feedback! We're thrilled to hear that you had a fantastic experience during your stay. Our team puts in a lot of effort to ensure our guests have an enjoyable time, so your positive rating truly means a lot to us.We can't wait to have the opportunity to welcome you back in the near future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warmest regards,

Dreams Natura Resort & Spa - All Inclusive

Sm 31, Mz 03, Lote 101-21, Km 332, Puerto Morelos, QROO 77500
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