Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Free minibar, in-room safe, desk, blackout drapes

8 outdoor pools, pool umbrellas, sun loungers

9 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
Breakfast included
Room service

Explore the area

Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

Place, Moon Palace Golf Club
‪15 min drive‬
Place, Petempich Bay
‪24 min drive‬
Place, Puerto Morelos Town Square
‪25 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Luxury Junior Suite Ocean View

560 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

3800 sq ft
Ocean view
Sleeps 12
1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

1851 sq ft
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Wonderful

1259 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

Good

592 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

Very good

1259 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

1259 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

1851 sq ft
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

Good

560 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

Good

592 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Exceptional

3207 sq ft
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

1259 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

Good

560 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

Good

560 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

1259 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

1851 sq ft
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

656 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Very good

560 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

1259 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Very good

592 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

656 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Exceptional

1851 sq ft
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Puerto Morelos

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino places you 6.3 mi (10.2 km) from El Tinto Golf Course. This 833-room, 4.5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and a casino.

What's nearby

Xoximilco - 14 min drive - 6.6 miles
Moon Palace Golf Club - 15 min drive - 7.0 miles
Puerto Morelos Beach - 21 min drive - 11.1 miles
Petempich Bay - 24 min drive - 9.1 miles
Puerto Morelos Town Square - 25 min drive - 13.1 miles

Getting around

Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

‪Agave Mexican Cuisine - ‬16 min walk
‪Diamond Club Bar - ‬15 min walk
‪Grand Lobby Bar - ‬15 min drive
‪the cave - ‬18 min walk
‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, 8 outdoor pools, and a casino. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer free toiletries and bathrobes. Other amenities include free minibar items, balconies, and MP3 docks.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Pool
Hot Tub
Breakfast included
All inclusive

$318 nightly

Oct 27 - Oct 28

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
3 bars/lounges
3 swim-up bars
4 beach bars
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Taj
Zen

Things to do

12 slot machines
3 outdoor tennis courts
8 gaming tables
8 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Boat tours
Casino
Children's pool
Fishing
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Motor boating
Nightclub
Personal motorized watercraft
Playground
Sauna
Scuba diving
Shopping
Snorkeling
Steam room
Water skiing
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Computer station
Conference center
Meeting rooms

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa treatment rooms
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (36 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible public washroom

4 floors
Beaux Arts architecture
Built in 2014
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Blackout drapes
Free crib

Bathroom

Bathrobes
Free toiletries
Hair dryer (on request)
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

49-inch plasma TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:

Business center
Front desk
Guestrooms
Hallway
Lobby
Meeting facilities
Swimming pool
Water park

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 79.20 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

No rollaway or extra beds are available.

Property is also known as

Royalton Cancun

Royalton Riviera

Royalton Riviera Cancun All Inclusive Puerto Morelos

Royalton Riviera Hotel

Royalton Riviera Hotel Cancun

Royalton Riviera Cancun Resort All Inclusive Puerto Morelos

Royalton Riviera Cancun Puerto Morelos

Royalton Riviera Cancun Inclu

Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include kayaking, tennis, and volleyball.

Are free cancellation options available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What can I see near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Guests enjoy the property's location in Puerto Morelos based on their ratings, and it's steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Will I be able to park at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, reflexology, and couples treatments.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino include a casino at the property?

Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has a casino and it includes 8 gaming tables and 12 slot machines.

Will I find an indoor pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

What do couples enjoy most about Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 beach bars, 8 outdoor pools, and 9 restaurants.

Are there hot tubs at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, this all-inclusive property has a spa tub.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a restaurant that serves breakfast?

Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has 9 restaurants, and serves free buffet breakfast each morning.

Will Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino allow pets to stay for free?

No, pets and service animals aren't allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

The closest major airport to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is Cancun Intl. Airport (CUN), which is 10.1 mi away (19 minutes by car).

Can I book a room with a balcony at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, every guestroom at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino comes with a balcony with some featuring ocean or garden views.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer wedding services?

There are wedding services available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino if that's in your vacation plans.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

7.0

Good

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

niaya

Jul 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall service was fantastic

Stayed 6 nights in Apr 2025

6/10 Okay

Anthony

Traveled with family

Jul 12, 2025

Liked: Amenities

The establishment is gorgeous, what’s done of it. It’s obvious there is work going on. The resort felt very safe, family friendly, and was quiet though. As for what I didn’t like. 1. Resort felt very understaffed, in the dining establishments we wouldn’t see our waiter for at least 30 minutes sometimes. (Terrible) At the pool right below the main lobby 2 waiters for easily 250 people at the pool. (Really?) 2. Resort has only 2 ATM machines? Here’s the kicker, both broken at the same time? No money for guests. Told come to front desk at certain time, they would have. Go and nothing. Told return later at another time. Return and now I’m sorry we already ran out! (Very inconvenient) 3. Pools close at 7pm. (Never heard of that before)

Stayed 5 nights in Jul 2025

8/10 Good

Ashishkumar

Jul 11, 2025

Stayed 3 nights in Jul 2025

8/10 Good

monica may

Traveled with family

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Unfortunately, I found that the staff was not particularly friendly during my stay. This impacted the overall atmosphere and made it difficult to fully enjoy the otherwise stunning property. Additionally, making dinner reservations proved to be quite a challenge, and once we arrived for our reservation, it took over two hours before our food was served. This level of delay was unexpected and disappointing. I believe your property has great potential, and I would have enjoyed the experience much more had the service been more attentive and welcoming. I hope this feedback is helpful, and that future guests will benefit from improvements in these areas.

Stayed 5 nights in Jul 2025

8/10 Good

Eliut

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jun 2025

8/10 Good

Christian

Jul 10, 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

ashtar

Traveled with family and small children

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The best resort I have visited. I will be back again soon. All good and excellent service team work was amazing.

Stayed 3 nights in Jul 2025

6/10 Okay

Paulette

Jul 9, 2025

Some staff was rude and out room was now that clean

Stayed 3 nights in Jul 2025

6/10 Okay

Gabriel

Traveled with family

Jul 9, 2025

The resort itself is amazing but when checking in we felt that we were in a sales pitch for 2 hours. The process would have been quick except the hotel trying to sell their timeshares with “cheap” excursion prices if you sat through a 90 minute presentation. We wanted to enjoy our stay and our first day was not what we expected. After the sales pitch, the staff is amazing and very attentive.

Stayed 3 nights in Jul 2025

2/10 Terrible

De Wuan

Traveled with family

Jul 9, 2025

Liked: Cleanliness

I have been to this property many times and this was by far the worst experience ever. Every restaurant we went to was under staff we were unable to get drinks or any support. Went to guest services to get feedback and no improvement. But not recommend anyone to rebook here.

Stayed 2 nights in Jul 2025

2/10 Terrible

Georgina

Traveled with family and small children

Jul 9, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The cleanliness of the resort was far below expectations—our room had a strong mildew smell, the bathroom wasn’t properly cleaned, and we even found leftover trash from previous guests. The food at the buffet was repetitive and of poor quality. I would not recommend this hotel to anyone looking for relaxation or quality service. This was one of the most frustrating and disappointing vacations I’ve ever had.

Stayed 6 nights in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family

Jul 9, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Room I paid for and reserved wasn't ready when I checked in. I had to wait for over 24 hrs for the room I reserved. After checking in, jacuzzi tub wasn't safe to use and dirty. TV in living area didn't work. Dirty pillows on the bed.

Stayed 4 nights in Jul 2025

6/10 Okay

Taika

Traveled with family

Jul 8, 2025

Disliked: Cleanliness, property conditions & facilities

I love the royalton I’ve stayed at a few so far and I must say this one wasn’t the best that I’ve experienced. Overall I enjoyed my stay. I went for a long weekend to celebrate my mom’s birthday. We got there late Saturday and was leaving on Tuesday. On Sunday we tried to get reservations to eat literally anywhere and they said everywhere was full. It was my mom’s birthday and they wanted us to eat at the buffet which we did every day we were there. They claim no last minute reservations but I was only there a few days so when should I have made that reservation? So I had to take mom to an outside restaurant “puerto madero” which we loved. Another thing the resort could have been cleaner. We saw the same trash in the same place our whole stay. And no vibe team 🙄

Stayed 3 nights in Jul 2025

6/10 Okay

Tommy

Traveled with family and small children

Jul 8, 2025

Disliked: Amenities

Frustrating Dining Experience – Not Worth It Without Diamond Club It’s hard—or almost impossible—to book dinner at the restaurants if you’re not a Diamond Club member. We couldn’t make any reservations without walking around and asking for help. Even more frustrating, when we finally got into a restaurant, we saw lots of empty tables. It really seemed like they were being held for Diamond or Prime Club guests. I don’t see the point of spending this much money just to feel like you have to beg for dinner. This was our second stay at a Royalton resort—our first was in Jamaica, and this time in Cancun. Unfortunately, the experience this time left us very disappointed, especially when it came to dining. For the same price, there are other resorts with similar amenities and much better food access—or you can pay a bit more for a far better overall experience. If food matters to you, book somewhere else.

Stayed 3 nights in Jul 2025

2/10 Terrible

Mia

Traveled with family

Jul 8, 2025

Disliked: Cleanliness

Check in and check out terrible experience. All property is in really bad condition. Restrooms in lobby looked like public bathrooms. And in order to make a dinner reservation you have to go to guest services and if you are lucky you get a reservation. Worse experience ever! I do not recommend this resort at all. I feel since they are closing in 4 weeks and will reopen under new management all employees are carless

Stayed 4 nights in Jul 2025

2/10 Terrible

Zujey

Traveled with family

Jul 8, 2025

Disliked: Cleanliness, property conditions & facilities

Fue una de mis peores experiencias en mis vacaciones de verano en familia.

2/10 Terrible

aaqil

Traveled with family

Jul 8, 2025

Disliked: Cleanliness, property conditions & facilities

Please do not stay here. The hotel is old, outdated and far from the advertised luxury resort. Upon arrival at 12:00 PM, I was dismayed to discover that guests booking through Expedia were required to check in at a separate location from those who booked directly with the hotel. This process, which initially seemed like preferential treatment, was merely an opportunity for the resort to upsell additional services. While guests who booked directly were allowed early check-in, my party was forced to wait until 3:00 PM, causing significant inconvenience, particularly unacceptable for a loyal Gold VIP member. The condition of the room was utterly deplorable and indicative of gross neglect. The jacuzzi was contaminated with insects and visibly dirty, rendering it unusable. The mirror was chipped and outdated, the bed linens were soiled, and both the bedskirt and couch were in a state of disrepair and uncleanliness. These conditions are entirely unacceptable for any hospitality establishment. In order to book a reservation at the restaurants you need two days notice and you book it through the app. When I arrived the app was not working only for me to find out guest services never activated the room on the app to have access. I raised these concerns with the resort staff for three consecutive days, yet no meaningful action was taken to address or resolve the issues.

Stayed 4 nights in Jul 2025

6/10 Okay

Jennifer

Jul 7, 2025

Liked: Staff & service

We liked the friendliness of the staff and the diamond club definitely was worth it. But we did not like was the fact that a lot of restaurants appeared to not have what the menu advertised or they were out of things other restaurants had. For example, the sports bar didn’t have burgers, but the buffet restaurant 200 feet away did. The app did not match with the TV said as far as activities hours, etc. The swim up bar was constantly out of piña coladas. Not all bars offered the same items so some would have it but others wouldn’t. We kept getting told it would be 10 minutes and they would have it and that was the answer we kept getting and they never did end up having it. The facility was definitely showing its age.

Stayed 5 nights in Jun 2025

10/10 Excellent

Jacqueline Jazmin

Jul 7, 2025

Stayed 6 nights in Jun 2025

2/10 Terrible

Nawaal

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Jul 7, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I honestly don’t think this hotel deserves any stars. From the moment I arrived, the service was poor, the room was unclean, and the overall atmosphere was unwelcoming. I would not recommend staying here.

Stayed 4 nights in Jul 2025

2/10 Terrible

Terrika

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Jul 7, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a terrible experience during my stay at this hotel. The amenities were lacking, and the staff did not seem interested in helping guests. I expected a much higher standard and was extremely disappointed. Unfortunately, my recent stay at your hotel did not meet my expectations. I encountered several issues, including cleanliness concerns, poor customer service. I hope you take this feedback seriously to improve future guest experiences. This hotel doesn’t deserve any stars. I’ve never had such a disappointing stay.

Stayed 5 nights in Jul 2025

6/10 Okay

April

Jul 6, 2025

Liked: Amenities

Property was under renovations

Stayed 4 nights in Jul 2025

6/10 Okay

REYNIER

Jul 6, 2025

Stayed 2 nights in Jul 2025

2/10 Terrible

Davienceia

Traveled with family

Jul 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My experience was horrible this stay. I reguested a closer room near the main pool on the 1st floor because of my knee. I am unable to walk long distance. The rep put us in a room far to the back of the hotel in building 9 which made my stay un comftable because my knee had swollen up. I asked for a wheel chair my 1st day and was told there wasnt one. My 2nd day a nice gentleman was able to get me a wheel chair because i couldnt walk. The room has bugs, the fridge didnt work. The tub was leaking water, the air wasbt working. Front sesk keep hanging up on me. I was promised a closer room but no one never came to assist with moving into the room. It was horrible and so un fair. I have a medical condition, and they didnt even care

Stayed 4 nights in Jul 2025