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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

4.5 star property

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Interior detail
Creator video - submitted by Sasou mpa nwi travel explorer
Lobby
Outdoor wedding area
Aerial view

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪19 min drive‬
  • Place, Puerto Morelos Town Square
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3800 sq ft
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • Ocean view
  • 1851 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(35 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

Luxury Presidential Two Bedroom Suite Swim Out DC | Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

Luxury Suite with Terrace Jacuzzi | Free minibar, in-room safe, desk, blackout drapes

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(46 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 3207 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool | Terrace/patio

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Luxury Junior Suite | Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(96 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Terrace/patio

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

Terrace/patio

Luxury Presidential One Bedroom Suite Swim Out

7.0 out of 10
Good
(2 reviews)
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

49-inch plasma TV with cable channels, TV, MP3 dock

Luxury Presidential Two Bedroom Suite Swim Out

  • 1851 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Luxury Junior Suite Ocean View Diamond Club | Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club | Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • Garden view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1851 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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Aerial view

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Puerto Morelos
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.0 out of 10, Very Good, 2,653 reviews
$306 nightly
The price is $374
Mar 22 - Mar 23
Total with taxes and fees
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

About the neighborhood

Puerto Morelos

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated places you 6.4 mi (10.3 km) from El Tinto Golf Course. This 833-room, 4.5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and a casino.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Moon Palace Golf Club - 14 min drive - 7.0 miles
  • El Tinto Golf Course - 14 min drive - 8.1 miles
  • Puerto Morelos Beach - 19 min drive - 11.1 miles
  • Puerto Morelos Town Square - 23 min drive - 12.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪the cave - ‬19 min walk
  • ‪Agave Mexican Cuisine - ‬17 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Diamond Club Lounge - ‬16 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated features a full-service spa, 8 outdoor pools, and a casino. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer free toiletries and slippers. Other amenities include free minibar items, balconies, and MP3 docks.
3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

View from property
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.4 out of 10, Very Good, 62 reviews
$269 nightly
The price is $330
Apr 6 - Apr 7
Total with taxes and fees
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 79.20 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-005839/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include kayaking, tennis, and volleyball.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

As of Mar 16, 2026, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated on Apr 12, 2026 start from $318, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What can I see near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Guests enjoy the property's location in Puerto Morelos based on their ratings, and it's steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Is there parking available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Yes, self parking is offered for free at the property.

Is there a spa at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, body wraps, and hydrotherapy.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 9 restaurants, and 4 beach bars at this property.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated include a casino at the property?

Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated has a casino and it includes 8 gaming tables and 12 slot machines.

Will I find an indoor pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated a good place to stay for couples?

This beachfront property offers plenty of amenities for couples including 4 beach bars, 9 restaurants, and 8 outdoor pools.

Are there hot tubs at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

No, but all guestrooms at this property have jetted bathtubs.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a restaurant that serves breakfast?

Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated has 9 restaurants, and serves free buffet breakfast each morning.

Will Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated allow pets to stay for free?

No, pets and service animals aren't allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated.

Are there connecting rooms at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

The closest major airport to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is Cancun Intl. Airport (CUN), which is 10.2 mi away (19 minutes by car).

Are there rooms with balconies at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Yes, every guestroom at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated comes with a balcony and some offer ocean and garden views.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offer wedding services?

There are wedding services available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated if that's in your vacation plans.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 81 reviews
Rating 8 - Good. 15 out of 81 reviews
Rating 6 - Okay. 10 out of 81 reviews
Rating 4 - Poor. 7 out of 81 reviews
Rating 2 - Terrible. 13 out of 81 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, excellent restaurants, very nice pool area with lots of seating
Stayed 6 nights in Mar 2026

6/10 Okay

Yu

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I chose this hotel because it said “newly renovated “ on the ad. When we got into the room, the room was so old and dirty full of mosquitoes. Bathtub was so old and not maintained for a long time so it created lots of black particles. It was so disgusting. There was very stinky smell in the washroom. And the buffet menu definitely needs to be improved. We stayed seven nights and eight days and the foods were served exactly the same. We had been to other resorts before and they provided different themed foods every day. And it says family friendly resort but there were not many things to do for our 11 years old. To be honest, there was nothing much to do even for us. The staffs were nice and friendly and we all appreciated their hard work but we won’t come back to this hotel nor recommend to other people.
Stayed 7 nights in Mar 2026

10/10 Excellent

Ashley Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so beautiful, clean, staff was 10/10 and food was absolutely delicious everywhere!!!!
Stayed 5 nights in Feb 2026

10/10 Excellent

Sabine Maria, Morinville

Liked: Cleanliness
Stayed 10 nights in Feb 2026

10/10 Excellent

Joanne, Calgary

Traveled with group, Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Server Luis around the pool was amazing. Room was always clean and great vacay
Stayed 2 nights in Feb 2026

2/10 Terrible

Jordon Christopher

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities
Terrible!!! Im 32 but there was a highschool spring break event there. they wouldn’t let anyone order more than one drink at a time so I couldn’t even get my wife and I a drink without her present aswell. Also wouldn’t serve shots until all the 18yr olds went to bed. Would’ve been very nice if that wasn’t the case
Stayed 7 nights in Feb 2026

10/10 Excellent

Desarai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading many negative reviews about Royalton Riviera Cancun, we were considering canceling our reservation and booking another hotel. Long story short, we are glad we didn't! THE FOOD was good except for one meal in 6 days we were there. The buffet had a wide variety and was pretty good overall. Omelettes, tacos, etc were very good. If you are used to American-style brisket, I would steer clear from ordering it there. The Tappanyaki was REALLY good! THE DRINKS were good, typical, all-inclusive drinks, but was pleased they had Coors Light cans as an option for the refrigerator in the room. The mixologist at the Zen restaurant made the best drink of the trip, a spicy mango cocktail. THE SERVICE was over the top! Yael was our personal assistant (a perk for booking with Hotels.com). She made dinner reservations for us and even decorated our room as a surprise for my daughter's birthday. She checked in with us to see if we needed anything regularly, (even on her day off!) The waiting staff was very nice and accomodating. THE BEACH had the most amazing sand! Plenty of chairs on the beach and a couple bars to order drinks from right on the beach. Not enough servers walking the beach but not a big deal since the beach bar was close. A tractor raked up the seaweed every day multiple times. OVERALL I would recommend this resort. So many people like to post negatives and don't highlight the positives. The positive experiences FAR outweighed any negative ones.
Stayed 6 nights in Feb 2026

8/10 Good

Jason Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 11 nights in a Diamond Club room ocean view Feb, room was always spotless, Adriana was the maid and she was awesome. Our butlers were Carlos and Ulises and they checked in twice a day to see if anything was needed. booked our nightly al la cartes, got a bottle of alcohol for our room. Took care of two minor issues with the room almost instantly. Awesome fellas. Juan and Aldo were always at the DC pool to get chairs and always attentive. Super friendly guys. I think the 7.4 rating on expedia is fairly accurate but some people will never be happy. Zen and Agave were our favorite restaurants.
Stayed 11 nights in Feb 2026

10/10 Excellent

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was amazing, overall great experience!
Stayed 4 nights in Feb 2026

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean
Stayed 8 nights in Feb 2026

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Staff Was Absolutely Amazing The Property Is Absolutely Beautiful We Had An Presidental Ocean View Suite 10/10 THANK YOU SO MUCH FOR A GREAT BIRTHDAY WEEK!! We will be back
Stayed 3 nights in Feb 2026

2/10 Terrible

Pardip

Stayed 6 nights in Feb 2026

8/10 Good

Andrea

Traveled with group
Liked: Property conditions & facilities
Food was very good.
Stayed 7 nights in Feb 2026

2/10 Terrible

Katherine Ming Kit

Reception staff sas
Stayed 2 nights in Feb 2026

10/10 Excellent

Judi-Dexi Fali

Traveled with group
Liked: Cleanliness, amenities
Oscar, our Butler was the absolute best! The staff was great, the facility was great!
Stayed 3 nights in Feb 2026

10/10 Excellent

Jodie

Liked: Cleanliness
Beautiful location, very clean, food is amazing and the staff were fantastic!!
Stayed 5 nights in Feb 2026

2/10 Terrible

Rosetania

Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, my stay was not safe or enjoyable. I experienced repeated illness after eating at the resort, and on my final day I discovered a cockroach in prepared food. This raised serious concerns about food safety, hygiene, and sanitation standards. Much of my stay was spent unwell and avoiding meals, which completely undermined the purpose of an all-inclusive resort experience. I reported this as a health and safety issue and have photographic evidence. This experience fell far below expectations and should be taken seriously by both the property and management.
Stayed 3 nights in Feb 2026

2/10 Terrible

Austin

Traveled with family and small children
Liked: Property conditions & facilities
The food wasn’t good, the shuttles they work with an advertise took our money both times and when it came to using the shuttle they told us they couldn’t be there for hours even though it was booked in advance. They had us sit at the airport for 4 hours after our flight why we waited for a prescheduled shuttle that was pre paid. Then did the same thing for the return trip to the airport so we had to book another shuttle to even make our flight.
Stayed 5 nights in Feb 2026

6/10 Okay

Ashten

Stayed 6 nights in Feb 2026

10/10 Excellent

Leroy

Stayed 6 nights in Feb 2026

6/10 Okay

Anja

Disliked: Property conditions & facilities
.
Stayed 5 nights in Feb 2026

10/10 Excellent

Theodore

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Staff was extremely helpful and friendly. Cleanest resort I’ve ever been to.
Stayed 4 nights in Feb 2026

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was courteous and the rooms were spotless
Stayed 7 nights in Feb 2026

4/10 Poor

JING ZHEN

Cut off hot water 2 times, Very little activities for kids. Very hard to book a restaurant, long waiting time.
Stayed 7 nights in Dec 2025

2/10 Terrible

Afsaneh

Stayed 7 nights in Feb 2026

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