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Recent guest reviews

Overall, Royalton is a great resort if you're traveling on a budget. We had several issues checking in/with the front desk, but the rest of the staff was wonderful. There are lots of food options, but none are stellar. The pools are all very nice as is the beach! If you're an ocean person, I'd recommend a spot further north because the ocean here is decently murky. The rooms were clean but nothing over the top. Again, overall a great resort, but you can certainly find better for not much more money.

Very disappointed. We got food poisoning. Had to call a doctor and paid extra for emergency visit to the room. Overall the hotel deserves 1 star. Very dirty and old.

We stayed in the Adult side

The shows

The whole property was beautiful and clean, rooms were good size, the only weird thing was having the bathtub in the middle of the room other than that everything was excellent.

I like everything

Ordered soup for child at 3pm , received at 7.05pm . Room service. General service is horrible, food horrible, drinks not good as well. I will not recommend or ever come back

This is my second time at this resort And I must say I am very disappointed this time compared to my first stay. I am not sure if it is because of Covid or the two hurricanes that hit Cancun but you can definitely tell a difference with the quality of food and alcohol provided and the resort was under a lot of construction. The food options/restaurants were limited, room service options were very slim and the food arrived cold and tasteless. I paid over $600 when i booked to get a specific room with a ocean view rooftop terrace and upon arrival i was told that i was getting “upgraded” to a better room which was a ocean view with no rooftop. After going back and forth with the front desk staff a manager was called and i demanded my $600 back or the room i paid for and magically my room i originally paid for was available! I asked for no house cleaning during my stay and The first morning i halfway woke up i found housekeeping folding my underwear and bra up and placing them on my suitcase! I told her that was not needed and asked her to leave and 20 mins later i woke back up because i heard her cleaning the bathroom and had dropped some of my belongings. Overall it was nice to get away from my normal work life as a essential worker but this definitely was not one of my best vacations.

My stay at Royalton was great! I visited with my daughter for my birthday and we both had a great experience! The food options however could be a tad bit better but overall we enjoyed our visit. Staff was very friendly and accommodating!

If you’re a foodie, don’t stay here. If you’re looking for a luxe experience that they portray, don’t stay here.

Kids pool was great. The staff provided excellent service

Carr Federal 307 Tulum-Cancun Km 332.15 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Casino

Royalton Riviera Cancun Resort & Spa - All Inclusive places you 9.5 mi (15.2 km) from Cancun Country Club and 10.5 mi (16.9 km) from Ventura Park Cancun. This 840-room, 4.5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and a casino.


Dining

There are multiple options for onsite dining with 10 restaurants, including Gourmet Marche, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Royalton Riviera Cancun Resort & Spa - All Inclusive's 840 rooms provide free minibar items, balconies, and MP3 docks. Guests can expect free WiFi and 49-inch plasma TVs with cable channels. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, free toiletries, and slippers. Other standard amenities include coffee makers, free local calls, and ceiling fans.


Property features

Royalton Riviera Cancun Resort & Spa - All Inclusive features a full-service spa, 8 outdoor pools, and a casino. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Luxury Chairman´s Two Bedroom Suite Ocean Front DC

1 King Bed and 2 Queen Beds | Sleeps 8

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

1 King Bed and 2 Queen Beds | Sleeps 8

Luxury Suite with Terrace Jacuzzi

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Luxury Family Suite Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive

Everyone (69) Couples (8) Family (37)
2
Friends

Overall, Royalton is a great resort if you're traveling on a budget. We had several issues checking in/with the front desk, but the rest of the staff was wonderful. There are lots of food options, but none are stellar. The pools are all very nice as is the beach! If you're an ocean person, I'd recommend a spot further north because the ocean here is decently murky. The rooms were clean but nothing over the top. Again, overall a great resort, but you can certainly find better for not much more money.

By on May 18, 2021

Review comment responded on May 18, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Family Family with small children

By on May 10, 2021

Review comment responded on May 11, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Family Family with small children

By on May 10, 2021

Review comment responded on May 11, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

1
Family Family with small children Family

Very disappointed. We got food poisoning. Had to call a doctor and paid extra for emergency visit to the room. Overall the hotel deserves 1 star. Very dirty and old.

By on Apr 27, 2021

Review comment responded on Apr 28, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Family

We stayed in the Adult side

By on Apr 25, 2021

Review comment responded on Apr 28, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

4
Everyone

By on Apr 25, 2021

Review comment responded on May 5, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

3
Partner Couples

The shows

By on Apr 16, 2021

Review comment responded on Apr 16, 2021

Dear Traveler We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. Best regards.

5
Everyone

By on Apr 13, 2021

Review comment responded on Apr 23, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Family

The whole property was beautiful and clean, rooms were good size, the only weird thing was having the bathtub in the middle of the room other than that everything was excellent.

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Everyone

By on Apr 8, 2021

Review comment responded on Apr 19, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

Royalton Riviera Cancun Resort & Spa - All Inclusive

Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, QROO 77580
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