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Recent guest reviews

Beach area should’ve had umbrellas.

Various good food and service. Huge resort with many pools. Highly recommended to people who don’t need beaches (with seaweed).)

Perfecto simplemente perfecto, el staff muy atento en especial Cairo, un tipazo, volvería sin dudarlo!

Great swim property for babies and toddlers.

This by far has been my worst trip EVER. This was my second time visiting royalton within the last three years and I have to say the better days are way behind them. I started with the rooftop room and the private pool was soo bad and green colored water they advised not to use it so I had to downgrade to a swimout half way through my trip since the issue couldn’t be resolved after attempts from maintenance workers. The swimout room was filthy and was even worst than the first room. The restroom smelled like urine in a public restroom, the linen was stained, towels had a terrible smell, food was below average, room service was limited with options, the swim out pool was dirty, there were paint stain everywhere, even found a paint brush in the pool, the rooms were not cleaned properly, many water stains, furniture broken and old. There were soo many mosquitoes in the room my husband and I couldn’t even sleep. The resort is doing a terrible job maintaining the comfort of their guest and don’t seem to really care. They eventually had to come spray several rooms since many were complaining and the smell stayed for the entire trip. You’re not greeted with drinks, I had to call for robes, the beach isn’t fully functional. I will be posting a video soon. Please spend your money elsewhere I was soo happy to get back to the airport and go home. Don’t do it!

By far the worst resort I ever stayed at. They gave me a room that reeked of mold. I should’ve received a room with a partial ocean view instead I had a view of the jungle and the back alley way of where the workers throughout trash. The room had beds in the bed and on the floor. The sheets were dirty and the restroom area was not cleaned. I asked to be moved to another room and they wanted to charge me a fee although there room was below standards. It took the resort staff over 8 hours to get me into another room. I also asked for birthday accommodations- banner, rose petals, champagne, etc. none of which got done. I don’t recommend this place to anyone. Staff and resort all the way around just horrible -

A lot of places for kids. Kids activites are provided. Good amount of food options. Nicely prepared beach.

They have gluten free and vegan options in the main hall. Nice relaxing vacation.

Carr Federal 307 Tulum-Cancun Km 332.15 Puerto Morelos QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino places you 6.3 mi (10.2 km) from El Tinto Golf Course and 10.5 mi (16.8 km) from Ventura Park Cancun. This 840-room, 4.5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and a casino.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Gourmet Marche, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer free toiletries and slippers. Other amenities include free minibar items, balconies, and MP3 docks.


Property features

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, 8 outdoor pools, and a casino. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Luxury Suite with Terrace Jacuzzi

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Luxury Family Suite Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Everyone (45) Couples (17) Family (39)
5
Family

Beach area should’ve had umbrellas.

By on Mar 4, 2024

Review comment responded on Mar 7, 2024

Dear Julio. Thank you for sharing your review on your recent stay. We are glad to learn you had a great experience at our resort. This is everything we strive for! Thank you for your preference, we look forward to seeing you again. Kind regards

5
Everyone

By on Jan 23, 2024

Review comment responded on Jan 25, 2024

Dear family.We are happy to know how much you enjoyed your stay at Royalton Riviera Cancun and that our facilities and services lived up to your expectations! We are looking for your next visit to our Resort in the near future.Best regards.

3
Everyone

By , from Arlington on Dec 12, 2023

Review comment responded on Dec 15, 2023

Dear Johvane family,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancun. We are very sorry for the above mentioned, we will check with the staff to verify what happened. I will personally review your situation.Again, we apologize for all the inconveniences. Please let me know if there is something we can do.Best regards,

4
Everyone

By on Dec 11, 2023

Review comment responded on Dec 15, 2023

Dear Valerie family.. I hope you are feeling well. We wanted to take a moment to express our sincere appreciation for your recent stay with us at Royalton Riviera Cancun and for taking the time to leave us a positive rating. Your feedback is extremely valuable to us and motivates us to continue to provide the best possible service to our guests.We are pleased to know that your experience at our hotel was satisfactory and that you enjoyed your stay with us. Our team works hard to ensure that every guest feels comfortable and welcome, and your kind words are an acknowledgement of their dedication.We are always here to serve you and hope you will consider staying with us again in the future. Regards.

5
Family

Various good food and service. Huge resort with many pools. Highly recommended to people who don’t need beaches (with seaweed).)

By on Nov 15, 2023

Review comment responded on Nov 18, 2023

We are very happy that you had an amazing experience here with us, its bean a pleasure and privilege having you as a part of our family, hope to sea you soon.

5
Everyone

Perfecto simplemente perfecto, el staff muy atento en especial Cairo, un tipazo, volvería sin dudarlo!

By on Oct 21, 2023

Review comment responded on Oct 21, 2023

Hola! Estimado Camilo, Espero que se encuentre bien. Queríamos tomar un momento para expresar nuestro sincero agradecimiento por su reciente estancia en Royalton Riviera Cancun y por tomarse el tiempo de dejarnos una calificación positiva. Su retroalimentación es extremadamente valiosa para nosotros y nos motiva a seguir brindando el mejor servicio posible a nuestros huéspedes.Nos complace saber que su experiencia en nuestro hotel fue satisfactoria y que disfrutó de su estancia con nosotros. Nuestro equipo trabaja arduamente para garantizar que cada huésped se sienta cómodo y bienvenido, y sus palabras amables son un reconocimiento a su dedicación.Siempre estamos aquí para servirle y esperamos que considere volver a alojarse con nosotros en el futuro. Si tiene alguna sugerencia o comentario adicional sobre cómo podríamos mejorar aún más su experiencia en nuestro hotel, no dude en compartirlo con nosotros.Una vez más, gracias por su confianza en nosotros y por su calificación positiva. Esperamos darle la bienvenida de nuevo en un futuro cercano.Atentamente

3
Everyone

By on Aug 2, 2023

Review comment responded on Aug 8, 2023

Hola! Dear ElmostafaThank you very much for your review, we are sorry we could not meet 100% of your expectations, if you like you can contact us on any of our platforms to follow up on your comments. On behalf of the Royalton family we thank you for your stay with us and have a great week.

1
Everyone

By on Aug 1, 2023

Review comment responded on Aug 21, 2023

Dear TravelerWe want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel.Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.

4
Everyone

By on Jun 30, 2023

Review comment responded on Jul 23, 2023

Hola Mansur,Muchas gracia por haber respondido a nuestra encuesta. Para nosotros es muy importante que nuestros invitados se vayan contentos y con ganas de regresar.Esperamos verte pronto

4
Family with small children

Great swim property for babies and toddlers.

By on Jun 16, 2023

Review comment responded on Jun 16, 2023

Dear miss Megan, Thank you very much for choosing our property for your vacations, we are very happy that you enjoyed your stay with us. We look forward to seeing you soon.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, QROO 77580
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