Hilton Cancun, an All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hilton Cancun, an All-Inclusive Resort

2 outdoor pools, sun loungers
Reception
OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | Living area
Terrace/patio
Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

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Room options

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • 430 sq ft
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

SWIM UP POOL VIEW ONE KING BED GUESTROOM

  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

PRESIDENTIAL 2 BEDROOM SUITE

  • 2100 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 1640 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

TROPICAL VIEW ONE KING BED GUESTROOM

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View, Corner

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

  • 860 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE KING BED GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE BEDROOM SUITE - KING BED

  • 830 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

  • 860 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

Room, 2 Queen Beds, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Cancun

Hilton Cancun, an All-Inclusive Resort places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 714-room, 4.5-star property has 2 outdoor pools along with a private beach and a free water park.

What's nearby

  • Xoximilco - 12 min drive - 5.4 miles
  • Moon Palace Golf Club - 13 min drive - 5.3 miles
  • Puerto Morelos Beach - 20 min drive - 10.9 miles
  • Petempich Bay - 20 min drive - 8.4 miles
  • Riviera Cancun Golf Resort - 24 min drive - 11.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor pools
Hilton Cancun, an All-Inclusive Resort features a private beach, 2 outdoor pools, and a free water park. You can take advantage of free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a children's pool, a 24-hour gym, and a steam room.
Guests can expect to find free WiFi. Bathrooms have hair dryers and bathrobes. Other standard amenities include coffee makers, laptop-compatible safes, and ironing boards.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 7 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1540 per accommodation (varies based on length of stay)
  • Dogs only
  • 1 total (51 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Are there all-inclusive rates at Hilton Cancun, an All-Inclusive Resort?

Hilton Cancun, an All-Inclusive Resort is an all-inclusive resort and rates come with all meals. Activities include volleyball, water fitness classes, and access to onsite nightclubs.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of May 17, 2025, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on Jun 1, 2025 start from $425.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hilton Cancun, an All-Inclusive Resort?

Hilton Cancun, an All-Inclusive Resort offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What's there to do within easy reach of Hilton Cancun, an All-Inclusive Resort?

This property is located in Cancun and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Will I be able to park at Hilton Cancun, an All-Inclusive Resort?

Yes, secured valet parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Does Hilton Cancun, an All-Inclusive Resort include a casino on the premises?

No, Hilton Cancun, an All-Inclusive Resort doesn't have a casino.

Is there an indoor pool at Hilton Cancun, an All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Hilton Cancun, an All-Inclusive Resort?

There are many amenities for couples at this all-inclusive property, including a private beach and 2 outdoor pools plus some guestrooms feature private pools.

Are there hot tubs at Hilton Cancun, an All-Inclusive Resort?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Hilton Cancun, an All-Inclusive Resort have a restaurant with a breakfast menu?

Yes, Hilton Cancun, an All-Inclusive Resort serves breakfast for a surcharge at Azulinda Lobby Bar.

Does Hilton Cancun, an All-Inclusive Resort allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hilton Cancun, an All-Inclusive Resort for a fee of MXN 1540 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hilton Cancun, an All-Inclusive Resort?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hilton Cancun, an All-Inclusive Resort?

The closest major airport to Hilton Cancun, an All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 9.5 mi away (18 minutes by car).

Can I book a room with a balcony at Hilton Cancun, an All-Inclusive Resort?

Yes, some guestrooms at this all-inclusive property offer a furnished balcony where guests can enjoy ocean or valley views.

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1988 out of 3346 reviews
Rating 8 - Good. 711 out of 3346 reviews
Rating 6 - Okay. 323 out of 3346 reviews
Rating 4 - Poor. 167 out of 3346 reviews
Rating 2 - Terrible. 157 out of 3346 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Roldan

Disliked: Cleanliness, staff & service
Stayed 6 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 will go back
Stayed 2 nights in Apr 2025

10/10 Excellent

Rocio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort 10/10 I want thank everyone from the bottom of my heart to the staff who helped me through out my stay, specially when I needed access to a wheelchair.
Stayed 5 nights in Mar 2025

6/10 Okay

Raymond

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Check in and Check out was a major issue. Not near enough staff at these counters. Long lines and long wait times. Staff seemed overwhelmed and not able to handle the number of travelers and minor issues took hours to get resolved. Reservations to Restaurants was difficult and some were completely full our entire stay and were not able to get a reservation. Very clean resort, well maintained, and the food quality is very good. Rooms were very clean and well taken care of.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Robinson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Their cleanliness is impeccable. Service is outstanding. Second time visiting this specific hotel. Their entertainment schedule could improve a tiny bit but we love this hotel when visiting Cancun!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Deirdre

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend 100 times over. One of the my best resorts I have ever stayed at. Clean, tremendously friendly and attentive, not one bad thing to say about the food ( very rare for an all inclusive) and drinks were great. Very private and luxurious . Will be back for sure and sad to be leaving!
Stayed 3 nights in Feb 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a week- great food, lots of activities for toddlers
Stayed 7 nights in Feb 2025

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for young families
Stayed 6 nights in Feb 2025

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I’d probably give it a 4 out of 5 stars. The staff’s friendliness was a highlight, and the food was great, but the long check-in wait and restaurant service inconsistencies took away from the experience. A welcome drink would have been a nice touch upon arrival, and the long waiting times for food were frustrating. Still, overall, it was a good stay. Would recommend, but with some minor improvements needed!
Stayed 4 nights in Feb 2025

2/10 Terrible

Thanh Ngoc

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Kateryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, way too far from the world, dirty beach towels, rom service during New years was not great.
Stayed 4 nights in Dec 2024

10/10 Excellent

Zoryana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Dewanshu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was super good and fun. Would like to go again and recommend
Stayed 4 nights in Jan 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Wow what an amazing resort! This really is a great place for the price. The drinks, food and atmosphere was great. It is close to the Cancun airport (15ish minutes), and the hotel is hidden away (nothing quite close to it- which didn’t bother us at all). Amazing time and great service would definitely recommend
Stayed 5 nights in Feb 2025

2/10 Terrible

Hardev

Stayed 3 nights in Feb 2025

10/10 Excellent

Leza MayChoy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Cancun and this place was perfect for my husband and I to celebrate my birthday week getaway. The food and service was good for the most part. There were the one or two not so friendly people at the front offering welcome drinks. I wasn’t offered a welcome drink upon arrival on Saturday evening but next day I saw the drinks there and asked if I could have one, she told me, only for the people checking in 😠. The hotel is clean and looks beautifully decorated but, the beach is not nice. When I booked the private dinner on the beach, it was set-up in the children’s pool area and had lawn chairs around it. I wouldn’t pay the $300 if I knew it wasn’t more private than that. They need to move it further away from the poolside. It was really annoying and I wanted to ask for my refund but didn’t because the set-up was nice. The dinner wasn’t so good compared to a couple of the restaurants except the octopus appetizer. Another downside is the long drive with tons of speed bumps from the main road to the hotel. It’s a 10 min one way in and out. The beach is very tiny and has lots of sea sargassum. The water is not turquoise at all. My husband forgot his flip flop on the lawn chair by the pool and someone stole it. We checked in the lost and found for a few days afterwards but no luck. I hope who stole it needed more than he did. Overall, The Hilton Cancun had everything we needed and food was good for the most part. The price was decent for the value.
Stayed 6 nights in Feb 2025

10/10 Excellent

Lowell James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Dorothy Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees Boris at the Front desk, Filippe, Humbert and Abul in the restaurants were exceptional with service and hospitality. Housekeeping, bartenders and pretty much all employees I encounter were friendly. I had a wonderful time at the Hilton Cancun.
Stayed 4 nights in Feb 2025

6/10 Okay

Chinmay, Longwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Vasudevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Amar

Stayed 2 nights in Jan 2025

10/10 Excellent

Amarachi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Chelsey

Stayed 6 nights in Jan 2025

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