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Recent guest reviews

Cleanliness, kids club and entertainment is excellent!

The staff is great as well the food

Hilton Cancun All Inclusive was the best all inclusive I’ve been to. Top quality food, drinks and service.

We stay 11 nights the resort was nice

Nice

THE PLACE IS EXCELLENT THE AIRPORT TAXI drivers DESCASTING RUBING THE PEOPLE $95,00 for a 20-minute drive to the hotel. they should have a minibus or a bus going to the hotel. it's a bad experience to land and 1st thing to meet does aggressive cab driver. I will never come back to Cancon.

Gracias Hilton su personal de servicio excelente

Beautiful hotel

We just got back and I can honestly say this was a great vacation. I was traveling with my wife and two children (5 &2). My kids loved the splash park and the nightly entertainment for them was great. The food and drinks were all very good, we didn't have bad meal. The only minor complaint I would have is that the restaurants that require reservations book up extremely fast and days in advance. So when we arrived, the first two days were completely booked at all three restaurant. The third day we were able to get a late reservation and from them on it was better. The buffet and room service were fine for the first two nights when we couldn't get any reservations. The beach was small, quite and private. Overall if you are traveling and looking for a family vacation, I would highly recommend this resort.

We had s nice time there. Wish there was a changing station on all public bathrooms

We stayed at Hilton for 7 nights. I have a 12 year old daughter and 5 year old son. They had a blast at the kids club. However the pool adjacent to it was very crowded. Pool is very narrow and way too many people in it. Feel like they were short staff at the buffet and house keeping. Food is about average. Buffet is a hot and miss. Buffet are overly crowded and you will have to wait for food of your choice. Food and fruit stalls by the beach was good. For the price not bad. I won’t be returning. Auma, laluce and sunon was pretty good. Need reservation way ahead of time. Do your restaurant reservation first day for all days.

Nada

This is a great family place in Cancun. Being a single divorced man it wasn’t ideal (I’ll get back to that) but I did think it was a great place. Very clean, staff was very attentive. Food and drinks were made well. They did not skimp on the drinks like I’ve experienced at some all inclusives. My only hang up was no place to dance. I mean we in Latin America. Who doesn’t bailar when visiting a place like this on vacation. Someone brought a Bluetooth speaker to the bar one night and while all guests were enjoying a lil music at the bar and dime impromptu dancing, a pretentious couple got offended and shut it down. Made a big scene about nothing then bragged to me about getting their free stay the next day. The next night made some friends and we wanted to go dancing, so has to take a car pretty far to go dance for a couple of hours. The hotel was beautiful, the food and drink quality was great, and staff amazing. The steak restaurant was way to hot and I had to get up and go to somewhere that had AC a couple of times. It was about 88 degrees in the restaurant. All the other restaurants felt great. I would def stay again however I might have to find somewhere with some music and dancing on sight. The rooms where really nice as well as bathroom setup. Mini fridge stayed stocked although you had to ask to refill and was not automatic. No biggie though they got right on it. Pools were nice and the place to swim.

Highway 307 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free secured valet and secured self parking
  • Onsite dining
  • Private beach

Hilton Cancun, an All-Inclusive Resort places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 714-room, 4.5-star property has 2 outdoor pools along with a private beach and a free water park.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi. Bathrooms have hair dryers and bathrobes. Coffee makers and desk chairs are also standard.


Property features

Hilton Cancun, an All-Inclusive Resort features a private beach, 2 outdoor pools, and a free water park. You can take advantage of free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a children's pool, a gym, and a steam room.

Room options

Deluxe Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Room, 2 Queen Beds (Swim-Up)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Oceanfront (Swim-Up)

2 Queen Beds | Sleeps 4

Basic Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Guest reviews for Hilton Cancun, an All-Inclusive Resort

Everyone (49) Couples (17) Family (39)
5
Everyone

Cleanliness, kids club and entertainment is excellent!

By on Sep 18, 2023

Review comment responded on Sep 22, 2023

Agnes, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

4
Everyone

By on Sep 16, 2023

Review comment responded on Sep 20, 2023

Thank you, Giuseppe.

2
Everyone

By on Sep 15, 2023

Review comment responded on Sep 20, 2023

Thank you, Harold.

5
Everyone

The staff is great as well the food

By on Sep 4, 2023

Review comment responded on Sep 7, 2023

Patricia, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

4
Everyone

By on Aug 27, 2023

Review comment responded on Sep 20, 2023

Lauren, thank you!

5
Everyone

Hilton Cancun All Inclusive was the best all inclusive I’ve been to. Top quality food, drinks and service.

By on Aug 21, 2023

Review comment responded on Sep 7, 2023

Bernard, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

5
Family Family with small children

We stay 11 nights the resort was nice

By on Aug 17, 2023

Review comment responded on Aug 17, 2023

Thank you for choosing us, Adi! Until next time!

5
Family with small children

Nice

By on Aug 15, 2023

Review comment responded on Aug 16, 2023

Thank you, Amandeep!

5
Family

THE PLACE IS EXCELLENT THE AIRPORT TAXI drivers DESCASTING RUBING THE PEOPLE $95,00 for a 20-minute drive to the hotel. they should have a minibus or a bus going to the hotel. it's a bad experience to land and 1st thing to meet does aggressive cab driver. I will never come back to Cancon.

By on Aug 14, 2023

Review comment responded on Aug 14, 2023

Abraham, thank you for your feedback.

3
Everyone

By on Aug 6, 2023

Review comment responded on Aug 7, 2023

Gracias, Emmanuel.

Hilton Cancun, an All-Inclusive Resort

Highway 307, Cancun, QROO 77500
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