Hyatt Ziva Cancun All Inclusive

Property class: 4.5
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Ziva Cancun All Inclusive

Aerial view
Creator video
8 bars/lounges, poolside bar
View from room
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 1316 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Ocean Front Double

9.2 out of 10
Wonderful
(44 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1087 sq ft
  • Sleeps 4
  • 1 King Bed

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 3
  • 1 King Bed

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 547-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.1 miles
  • UltraMar Ferry Terminal - 8 min walk - 0.5 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪Mandala Beach Club - ‬8 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Vips - ‬6 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a 24-hour gym, a steam room, and a rooftop terrace.
LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on May 6, 2026 start from $617, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What can I see around Hyatt Ziva Cancun All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there a spa at Hyatt Ziva Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, massages, and mani/pedis.

Does Hyatt Ziva Cancun All Inclusive feature a casino on the premises?

No, Hyatt Ziva Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Hyatt Ziva Cancun All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Does Hyatt Ziva Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Cancun All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Hyatt Ziva Cancun All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Ziva Cancun All Inclusive though service animals are welcome.

Where is the closest airport to Hyatt Ziva Cancun All Inclusive?

The closest major airport to Hyatt Ziva Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1499 out of 1901 reviews
Rating 8 - Good. 234 out of 1901 reviews
Rating 6 - Okay. 66 out of 1901 reviews
Rating 4 - Poor. 33 out of 1901 reviews
Rating 2 - Terrible. 69 out of 1901 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nanlan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My sisters said: The surroundings are beautiful, the beach is stunning, and the accommodations are comfortable and clean. The dining options are abundant, offering delicious and refined cuisine from a wide range of international flavors. The hotel features a rich variety of entertainment activities, making each day feel full and joyful. It truly gives you a “never want to leave” feeling, with thoughtful and attentive service.
Stayed 2 nights in Jan 2026

8/10 Good

Albert, Goodyear

Liked: Cleanliness, amenities, property conditions & facilities
Still good but used to be better
Stayed 6 nights in Jan 2026

10/10 Excellent

John

Stayed 1 night in Jan 2026

10/10 Excellent

Tarek, .

Great food great beach will be back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! All the staff were so kind and so friendly! Great food and beautiful beaches.
The fruit was absolutely amazing!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Azaan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was comfortable, great ocean view, friendly and attentive staff, and the culinary concierge made our trip extra special with focused attention on our dietary restrictions. Beaches and pools were fun, there was a special pool and play area for the kids which was very useful for our family, and the food was very nice. Good variety of options for planing out meals within the resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room overlooked the dolphin pool and a view of the resort pools. The room was nice but needed some minor maintenance. The AC works well if you leave the patio door closed. We had a great time and there was always something to do or eat. The staff was excellent! I want a fan of the aggressiveness the outside vendors pushing good over night were. The wedding meal we had was by far the best meal of the trip. The staff made the night special for my sister.
Stayed 4 nights in Jan 2026

10/10 Excellent

Janice, Edmonton

This was the 4th time my adult daughter and I have stayed at Hyatt Ziva. The food is impeccable, the staff always at our service and the amenities are gorgeous!
Stayed 5 nights in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 3 nights in Jan 2026

10/10 Excellent

Lourans

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Jan 2026

4/10 Poor

Chen

Traveled with partner
Disliked: Property conditions & facilities
We had to move rooms twice due to unbearable smell. We moved from an oceanfront regular room to the turqoize tower level 11 room. Paid an additional fee for an upgrade only to have the stay ruined by an overbearing toxic acetone and paint smell from the room down the hall being maintenenced. Due to my asthma we had to move a second time to a room on the second floor. Overalls facility and property is dated especially for the price paid.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alexandra Jean

Stayed 5 nights in Jan 2026

8/10 Good

Hiep

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

6/10 Okay

Jianhao

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Service and stuff is nice, but food is just average, no seafood, no good quality food, not gonna back for this
Stayed 3 nights in Dec 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Oct 2025

8/10 Good

Jiyoung

Stayed 3 nights in Jan 2026

10/10 Excellent

Inaê

Stayed 2 nights in Jan 2026

10/10 Excellent

Kailin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beach view!
Stayed 2 nights in Jan 2026

10/10 Excellent

Rayann L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing from the food to their outstanding customer service. I highly recommend this hotel. The attention to details and hospitality far exceeded what we were expecting. Thank you Hyatt Ziva for an amazing stay. We will be returning soon.
Stayed 3 nights in Dec 2025

10/10 Excellent

peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 4 nights in Jan 2026

10/10 Excellent

Yuko

Stayed 2 nights in Jan 2026

10/10 Excellent

ilana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
pros: - food was truly great. the breakfast was excellent, the almost-always available freshly made tacos were incredible. pool side grill was great. gelato was really phenomenal. churo/ benuela stand was fun! asian restaurant and mexican places were very good. the steakhouse was our least favourite. -service was great- carlos G (our breakfast waiter) had memorized our particulars by day 2 (who needed coffee, extras etc) and the staff would come round the pool often to bring you what you needed. -rooms very comfortable -pools were really good. clean, lots of space, inflatable for the kids. -beaches were stand out- so much fun for the kids, clean, white sand, and lots of shallow space for snorkelling and wave jumping cons: i didn't love the kids club- you had to check your kid in for like each activity and it was really tailored to very very little kids. not much (at the kids club) for our 7-9 year olds (but it was ok as the rest of the resort was awesome) also, there is no waterpark or lazy river, except some slides that were only accessible through the kids club. overall, this resort was great!
Stayed 6 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out!!!!
Stayed 5 nights in Dec 2025

10/10 Excellent

Basit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wicked all inclusive resort experience. Location to die for. Exceptional staff and service. Broad selection of food choices (Habaneros and Lorenzo’s stood out for us). Tremendous range of facilities catering to both families with kids and adults only. Looking forward to coming back again
Stayed 4 nights in Dec 2025

10/10 Excellent

Keith Ignacio

Stayed 4 nights in Dec 2025