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Hyatt Ziva Cancun All Inclusive

Property class: 4.5
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Ziva Cancun All Inclusive

A resort pool with two people swimming, surrounded by palm trees and a view of the ocean.
Creator video
A resort with multiple high-rise buildings, a beachfront, and a pool area.
A wooden deck with a table and chairs, overlooking a turquoise sea and a distant city skyline.
A resort with multiple buildings, a beach, and a pool area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

A modern living room with a round dining table, a sofa, and a TV mounted on the wall.

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 1316 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Resort View (Master)

A hotel room with a large bed, a sofa, a desk, and a TV.

Suite, 1 King Bed with Sofa bed, Resort View (Master)

7.8 out of 10
Good
(9 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of buildings.

Resort View Double

10.0 out of 10
Exceptional
(12 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

A poolside area with lounge chairs and a view of the ocean.

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(4 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

A poolside area with lounge chairs and a view of the ocean.

Swim Up Double

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

A balcony with a view of the ocean, palm trees, and a gazebo.

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A room with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Resort View (Master)

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor seating.

Suite, 2 Double Beds, Resort View (Master)

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

A hotel room with a large bed, a desk, and a view of the ocean.

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(36 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean Front Double

9.2 out of 10
Wonderful
(46 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

A modern living room with a sofa, armchairs, a coffee table, and a large window with a view.

Club Ocean Front Corner Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1087 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(25 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

A modern hotel room with a large bed, a dining table, a sofa, and a TV.

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean View Double

8.8 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a balcony with curtains.

Resort View King (with Sofa Bed)

9.2 out of 10
Wonderful
(11 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

A hotel room with a large bed, a desk, a chair, a small table, and a view of the ocean.

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 32 min drive

Restaurants

  • ‪Mandala - ‬7 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Vips - ‬6 min walk
  • ‪La Bastille - ‬1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour gym, a steam room, and a rooftop terrace.
LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-000915/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive has all inclusive rates that come with all meals included.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of Nov 6, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on Nov 17, 2026 start from $545, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

Is there a spa at Hyatt Ziva Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, massages, and mani/pedis.

Does Hyatt Ziva Cancun All Inclusive feature a casino on the premises?

No, Hyatt Ziva Cancun All Inclusive doesn't have a casino.

Does Hyatt Ziva Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Cancun All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Hyatt Ziva Cancun All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Ziva Cancun All Inclusive though service animals are welcome.

Where is the closest airport to Hyatt Ziva Cancun All Inclusive?

The closest major airport to Hyatt Ziva Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 15 mi away (32 minutes by car).

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1512 out of 1918 reviews
Rating 8 - Good. 233 out of 1918 reviews
Rating 6 - Okay. 71 out of 1918 reviews
Rating 4 - Poor. 40 out of 1918 reviews
Rating 2 - Terrible. 62 out of 1918 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort , friendly staff . I would visit again
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place and great for kids
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and overall the food was good
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, staff and cleanliness!!!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so beautiful here from the hotel to the staff. Definitely recommend this resort for relaxing vacation time!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel, Casa Las Tortugas, in the best vibey place, Isla Holbox
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly and very clean.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to come back here!!!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible trip for kids especially! Food was delish and definitely better than most family resorts. My kids had a great time!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and welcoming. Food was great. Pool was great. Overall a great place to visit
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hyatt Ziva Cancun. The ocean view was absolutely beautiful, and the location was perfect with easy access to everything. The staff were friendly, professional, and always willing to help. Overall, it was a fantastic experience, and we would definitely stay here again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Our stay was awesome!!!!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are super clean
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great food. Need to speed up the check in process.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience inside and out can't wait to come back
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were helpful and friendly.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star resort, I truly loved everything about it!! The Staff is so nice so humble! Food was amazing! Thank you Hyatt Ziva
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Staff was phenomenal. Will be visiting again.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The resort was beautiful, the rooms were clean, and the staff were very friendly and welcoming. There was a great variety of food and drink options, along with plenty of activities to enjoy throughout the day. We appreciated how the staff cleaned the seaweed from the beach every day, keeping the water crystal clear and beautifully blue. Overall, it was a wonderful stay, and we would definitely come back.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Ziva is an amazing resort. We have visited it four times and cannot recommend enough!
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was put second time at this resort and the staff, amenities and overall stay was great.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay from day one to the last day was an amazing experience. Staff were very accommodating and super friendly. We will definitely come back again
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating !
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort overall, but the entertainment options are limited, there are extra charges, and the restaurants are just average.
Stayed 2 nights in Jul 2026