Hyatt Ziva Cancun All Inclusive

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Photo gallery for Hyatt Ziva Cancun All Inclusive

Aerial view
Creator video
8 bars/lounges, poolside bar
View from room
Aerial view
Luxury
VIP Access
4.5 star property
9.4

Exceptional

Beachfront sanctuary in Cancun

Surrounded by turquoise waters on three sides, the resort offers spectacular ocean views throughout. Choose between two beaches—one private with calm waters for families, the other with excellent sand and waves. The rooftop infinity pool provides an adults-only retreat with butler service.

Popular amenities

  • Spa
  • Parking included
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 1316 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Ocean Front Double

9.2 out of 10
Wonderful
(44 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1087 sq ft
  • Sleeps 4
  • 1 King Bed

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 3
  • 1 King Bed

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 547-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.1 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪Mandala Beach Club - ‬8 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Vips - ‬6 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a 24-hour gym, a steam room, and a rooftop terrace.
LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on May 23, 2026 start from $608, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What can I see around Hyatt Ziva Cancun All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find Tortuga Beach and La Isla Shopping Mall within a short drive.

Is there parking available at Hyatt Ziva Cancun All Inclusive?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Hyatt Ziva Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, mani/pedis, and massages.

Does Hyatt Ziva Cancun All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 3 outdoor pools, 8 restaurants, and an outdoor tennis court at this property.

Does Hyatt Ziva Cancun All Inclusive feature a casino on the premises?

No, Hyatt Ziva Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Hyatt Ziva Cancun All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Hyatt Ziva Cancun All Inclusive?

This beachfront property offers plenty of amenities for couples including 8 restaurants, 3 outdoor pools, and a poolside bar.

Are there hot tubs at Hyatt Ziva Cancun All Inclusive?

No, but this property does have a steam room.

Does Hyatt Ziva Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Cancun All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Hyatt Ziva Cancun All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Ziva Cancun All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Ziva Cancun All Inclusive?

No, this property doesn't feature connecting guestrooms.

Where is the closest airport to Hyatt Ziva Cancun All Inclusive?

The closest major airport to Hyatt Ziva Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies at Hyatt Ziva Cancun All Inclusive?

Yes, every guestroom at Hyatt Ziva Cancun All Inclusive comes with a balcony and some offer ocean and resort views.

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1487 out of 1890 reviews
Rating 8 - Good. 234 out of 1890 reviews
Rating 6 - Okay. 69 out of 1890 reviews
Rating 4 - Poor. 33 out of 1890 reviews
Rating 2 - Terrible. 67 out of 1890 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Bassam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really beautiful resort and the staff, the food and the rooms are great! Beautiful beaches and pools. The only negative thing is that they try to up-charge you constantly: wine, cabanas, food, spa services, dolphins, show, nicer tables, better lounge chairs etc. When you pay between 700-800 dollars a night, this gets old.
Stayed 3 nights in Feb 2026

10/10 Excellent

Malka

Traveled with group
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shinichiro

We enjoyed one week vacation without any unconfortable!
Stayed 4 nights in Jan 2026

10/10 Excellent

MARSHALL

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and the staff was outstanding!
Stayed 7 nights in Jan 2026

10/10 Excellent

Allen Shane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, really great service - particularly Oscar the manager of spa - we met him in the gym and he took us on a long tour of the facilities, spa,. and tennis court. Food was just ok, but resort and service more than made up for it.
Stayed 6 nights in Jan 2026

10/10 Excellent

Dhara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms was great, service impeccable. The property is beautiful and food was excellent. Loved the beach access and pools. Only wish there was a heated or indoor pool although they did have several hot tubs.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jacquelyn

Staff Food Beaches
Stayed 5 nights in Jan 2026

10/10 Excellent

Hamza

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort! Excellent staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Ian Paulo Bucas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall stay was amazing, the staffs were great even with getting our room cleaned they did it every day during our stay. The resort was exceptional. No words.
Stayed 5 nights in Jan 2026

10/10 Excellent

Sanaz

Stayed 3 nights in Jan 2026

8/10 Good

Sanaz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, unlimited room services, friendly staff, no reservations needed for restaurants with reasonable waiting time ( minutes), great amenities Only cons: very low quality food at the buffet
Stayed 4 nights in Jan 2026

10/10 Excellent

Linnis

Liked: Cleanliness, amenities, property conditions & facilities
I now understand the resort life. They treated us like kings and queens at Ziva. Such compassionate customer service. Every single person there was amazing.
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was fantastic...room and grounds were gorgeous!!!!
Stayed 2 nights in Jan 2026

6/10 Okay

ILYA

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I was super upset at the room they gave me. Granted it was ocean front double which is what i booked but the pictures advertised was not how the room i recieved looked. The bathroom sink faucets were leaking the whole time. I called for them to repair it but all they did was tighten the handle which made it uncomfortable to open and close the faucet. The food selection at the buffet was mediocre. Shows were great but some were a bit to provocative for children which this resort was more catered towards. Theres no reason for a male dancer to be dressed as a female. Other then whats was spoken about the place was great.
Stayed 6 nights in Jan 2026

10/10 Excellent

Celina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and Food
Stayed 7 nights in Jan 2026

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Every staff member was kind and courteous, and went above and beyond. Rooms were exceptionally clean service twice daily never had to wait for anything. Wonderful day very clean. Food was great. Felt very safe.
Stayed 4 nights in Jan 2026

10/10 Excellent

Wei Yu

Stayed 4 nights in Jan 2026

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just excellent from the service, food quality and the warmth of all the staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jinyoung

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food was AMAZING! Better than the restaurants here in my hometown. Room was cleaned up nicely, sometimes even twice a day! Staff were very professional and friendly. I enjoyed Gustavo’s Pilates and yoga classes and Betty’s facial and massage! Thank you for a great time. We will be back. Oh, but still be careful with your belongings at the pool though. Someone stole our friend’s AirPods (the trackable one. It ended up at a rural, residential area according to GPS).
Stayed 1 night in Jan 2026

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Rooms were beautiful and kept well with 2 services per day. Staff was very friendly. The food was plentiful and mostly tasty.
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Nice place - good food
Stayed 1 night in Jan 2026

10/10 Excellent

Ilana

Traveled with partner
Liked: Cleanliness
Yes
Stayed 4 nights in Jan 2026

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was excellent! We loved our stay. The staff was amazing-very attentive to our needs.
Stayed 7 nights in Jan 2026

10/10 Excellent

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have food allergies, and I was assigned a culinary staff to accommodate all my meals and allowed me to preorder to make sure my food was gluten free! The staff was so friendly and helpful, everything was so clean and the food was amazing. I would definitely come here again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes.....the staff was excellent and very timely.
Stayed 3 nights in Jan 2026