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Hyatt Ziva Cancun All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Ziva Cancun All Inclusive

Aerial view
Creator video
View from room
8 bars/lounges, poolside bar
Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 1316 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

9.2 out of 10
Wonderful
(44 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1087 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 547-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.1 miles
  • UltraMar Ferry Terminal - 8 min walk - 0.5 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Mandala - ‬7 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Vips - ‬6 min walk
  • ‪Habaneros - ‬1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a 24-hour gym, a steam room, and a rooftop terrace.
LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of Mar 22, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on Apr 19, 2026 start from $626, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What can I see around Hyatt Ziva Cancun All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Hyatt Ziva Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Hyatt Ziva Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, massages, and mani/pedis.

Does Hyatt Ziva Cancun All Inclusive feature a casino on the premises?

No, Hyatt Ziva Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Hyatt Ziva Cancun All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Hyatt Ziva Cancun All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 8 restaurants.

Does Hyatt Ziva Cancun All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Hyatt Ziva Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Cancun All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Hyatt Ziva Cancun All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Ziva Cancun All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Ziva Cancun All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Hyatt Ziva Cancun All Inclusive?

The closest major airport to Hyatt Ziva Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies at Hyatt Ziva Cancun All Inclusive?

Yes, every guestroom at Hyatt Ziva Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1484 out of 1884 reviews
Rating 8 - Good. 233 out of 1884 reviews
Rating 6 - Okay. 66 out of 1884 reviews
Rating 4 - Poor. 32 out of 1884 reviews
Rating 2 - Terrible. 69 out of 1884 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Jiyoung

Stayed 3 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out!!!!
Stayed 5 nights in Dec 2025

10/10 Excellent

YUTA

Stayed 4 nights in Nov 2025

10/10 Excellent

Vivek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Dec 2025

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice view, clean, good food
Stayed 4 nights in Dec 2025

10/10 Excellent

Gregory

Stayed 7 nights in Dec 2025

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No area for smokers to relax, sit and enjoy their vacation. Beautiful hotel that excludes smokers A smokers lounge, outdoor smokers bar would make this a perfect hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Lynda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mengyue

Liked: Cleanliness, amenities, property conditions & facilities
Amazing view
Stayed 3 nights in Dec 2025

8/10 Good

Sammy

Stayed 4 nights in Dec 2025

10/10 Excellent

RENZHONG

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything is perfect!!!
Stayed 2 nights in Dec 2025

6/10 Okay

Imad

Stayed 3 nights in Dec 2025

10/10 Excellent

Leonel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in the area
Stayed 5 nights in Dec 2025

10/10 Excellent

Cristian

Stayed 3 nights in Dec 2025

8/10 Good

Bernie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to Ziva now about three times. Beautiful resort, however weddings have taking over the resort, as well as the priorities at the locations. They seem to cater more towards the weddings than their regular visiting guests. Sadly $$$ has become the main focus.
Stayed 5 nights in Dec 2025

10/10 Excellent

Taketora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was excellent.
Stayed 3 nights in Dec 2025

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Ariel Larica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean although can use touchups as it is showinv wear and tear. The staff (at the beach and resturants) were exceptional as well.
Stayed 4 nights in Dec 2025

10/10 Excellent

George David

Liked: Cleanliness, amenities, property conditions & facilities
Hyatt Ziva is top notch. Exceptional resort.
Stayed 3 nights in Dec 2025

10/10 Excellent

Schelysture

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff and amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Yasuhiro

Stayed 2 nights in Dec 2025

10/10 Excellent

Scheqwanis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location, room, staff and amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Nirupama

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so friendly and capable. Service at Hyatt Ziva is excellent. Sofia at the spa is a most excellent asset! The only concern I have is that you not only have 6 captive dolphins but also that they are kept in a shallow 6 foot pool. That is definitely something you need to reconsider. They are sentient animals and need a suitable habitat.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jaymi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from the hotel room. Witnessed a wedding as well. Was very impressed.
Stayed 4 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
This was the best resort we have ever stayed at. Everything was very clean and the staff was very attentive. We will definitely return to stay at the resort. Thank you for everything!!!
Stayed 2 nights in Dec 2025

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