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Recent guest reviews

If you're here on a family trip or don't care much for a nightlife, this is the perfect place for you! Unfortunately for us, we were constantly looking for something to do past 11pm, but were left with very limited options and ended up going to bed by midnight. The food is unlimited, but not the best. The staff, however, was absolutely amazing!

Beautiful grounds, well taken care of. Also they are very nice beaches, but the best of all was the lagoon water in the ocean. Amazing to swim in. We lived Hyatt Ziva. I would go again.

The view from the room was fantastic. Also the food was amazing and always fresh. The staff was always kind and helpful.

The location on the point was perfect for our family who enjoyed the natural beach setting with easy access to heated pools. We also appreciated the many lunchtime dining options all close to the beach and pools. The room was clean and we appreciated the evening turn down service as well! Overall we were very impressed with Ziva!

very good service, beach and pool are very beautiful.

Property was beautiful. Food could be hit or miss. Not a lot to do late nights.

This property was amazing! It is well maintained and the staff is very friendly. Can't say anything bad about it. I will return to this property again soon!

Excellent place to stay in Cancun! Food, service and cleanliness of hotel were all great. We've stayed here before and would definitely come back!

Beautiful resort with great restaurants. Beds are very comfortable and staff was extremely helpful and accommodating. They cleaned your room twice a day whoch was sometimes nice but sometimes weird.

I liked the facility and pool. Dolphin experience was also unique. But I didn't like the quality of food in general. The food was in quite poor quality (not meeting hyatt expectation at all). Among all, the asian restaurant was terrible.

Like: the staff, the food and drinks. Dislike: the check-in process can be more accomodating to early arrivals. I checked out very early at 4am, but I was not offered the early check-in. Money change should be made more easily accessible.

Blvd. Kukulcan, Manzana 51, Lote 7 Cancun QROO

Hotel highlights

  • Walking distance to Gaviota Azul Beach and Forum Beach
  • Free WiFi in public areas
  • Free valet parking
  • Onsite dining

Located in Zona Hotelera, Hyatt Ziva Cancun is adjacent to Gaviota Azul Beach and within a 5-minute walk of other popular sights like Forum Beach. This 547-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Relish the Asian cuisine at Moongate, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 547 rooms provide free minibar items, espresso makers, and free bottled water. Guests can expect to find LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests of Hyatt Ziva Cancun have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free valet parking, along with an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a 24-hour fitness center, an outdoor tennis court, and a rooftop terrace.

Room options

King (with Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Ocean View King (with Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Swim Up Double

2 Double Beds | Sleeps 4

Turquoize Ocean Front Master Double

2 Double Beds | Sleeps 4

Guest reviews for Hyatt Ziva Cancun - All Inclusive

Everyone (118) Couples (19) Family (32)
4
Everyone

By on Mar 30, 2020

Review comment responded on Mar 30, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and met your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

3
Everyone

By on Mar 24, 2020

Review comment responded on Mar 30, 2020

Dear guest, Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us the review of your recent stay. Since your feedback is extremely valuable to us, we would have truly appreciated for you to share all the details that made us not exceed your expectations, as these help us in the best way to improve on a daily basis. We genuinely hope to have the pleasure of welcome you again soon to showcase our improvements. Sincerely, with a Service from the Heart. Guest Care Team

4
Partner Couples

If you're here on a family trip or don't care much for a nightlife, this is the perfect place for you! Unfortunately for us, we were constantly looking for something to do past 11pm, but were left with very limited options and ended up going to bed by midnight. The food is unlimited, but not the best. The staff, however, was absolutely amazing!

By on Mar 16, 2020

Review comment responded on Mar 30, 2020

Dear Josh, Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us the review of your recent stay. Since your feedback is extremely valuable to us, we would have truly appreciated for you to share what type of food selection you would preferred to find during your next visit, as these help us in the best way to improve on a daily basis. We genuinely hope to have the pleasure of welcome you again soon to showcase our food innovations. Sincerely, with a Service from the Heart. Guest Care Team

5
Partner Couples

Beautiful grounds, well taken care of. Also they are very nice beaches, but the best of all was the lagoon water in the ocean. Amazing to swim in. We lived Hyatt Ziva. I would go again.

By on Feb 23, 2020

Review comment responded on Mar 5, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5
Partner Couples

The view from the room was fantastic. Also the food was amazing and always fresh. The staff was always kind and helpful.

By on Feb 15, 2020

Review comment responded on Feb 19, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5
Everyone

The location on the point was perfect for our family who enjoyed the natural beach setting with easy access to heated pools. We also appreciated the many lunchtime dining options all close to the beach and pools. The room was clean and we appreciated the evening turn down service as well! Overall we were very impressed with Ziva!

By on Feb 4, 2020

Review comment responded on Feb 5, 2020

Hola Nick , Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host to spend the best family leisure time. We are delighted to know our great large restaurants selection, privileged beach location, modern rooms facilities and overall our world class service, have exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

4
Family

very good service, beach and pool are very beautiful.

By on Jan 23, 2020

Review comment responded on Jan 24, 2020

Dear Guest, Thank you for your preference, please come back son. Best regards,

5
Everyone

By on Jan 23, 2020

Review comment responded on Jan 31, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

4
Partner Couples

Property was beautiful. Food could be hit or miss. Not a lot to do late nights.

By on Jan 21, 2020

Review comment responded on Jan 22, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know our endless facilities and privileged location, have met your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5
Everyone

This property was amazing! It is well maintained and the staff is very friendly. Can't say anything bad about it. I will return to this property again soon!

By on Jan 20, 2020

Review comment responded on Jan 22, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

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