All the staff was courteous and pleasant , very eager to help and make our stay memorable , the management heard we are not happy with our room because of the constant wind blowing, they offer us to move to the adult section to make the last 2 days more relax and comfortable since we were celebrating our 40 th anniversary and they went beyond that to decorate our room with balloons and champagne . It was much appreciated and we definitely will recommend this hotel to our friends.amazing week was spent at the Hyatt Ziva, Thank you
Good
I love their all the things.
All was amazing
Nice property, very well located.
For the smokers terrible. Two places to smokers and not shade or sitting. Also not smoke in the balcony ($500 if you do) of your room. Other than that beautiful 😍 and 💯 recommend 👌.
A 4.5 star resort. Quality food. However the very small and narrow beach was crowded by cabanas rented fir $150. So those of us who do not want a cabana had to look at the cabanas set right in the beach, instead of looking at the water. The only reason to go to a Cancun resort is to enjoy the beach. Very disappointing; we are paying customers and expect to enjoy the beach and not be treated like second-class citizens. I can afford a cabana, but that takes away from the beach experience- give me the beach! The DJ was annoying at times. He needs to give people a break periodically. He is too loud and gets annoying.
We have no words to mention about this resort Hyatt ziva….excellent and extra ordinary service…5 stars for them….I don’t think so any other resort can provide this type of hospitality they provide…only thing I didn’t like is their tours and excursions spot (discova) in their facility. They are fraud as they will promise you something and never fulfill it.. they cheat customers please don’t book with them please I request..book from local excursions outside resort.. specially there is guy who works with them, his name is Abram or Abraham.
Very nice resort, only tried a few restaurants but the food was really good, staff was very friendly. Very clean and safe. Nice pools and beaches. Had a dolphin view room which was neat to watch their practices and shows in the mornings. I’d say our only complaint is the up charge of certain foods and amenities and sometimes not told there is an extra fee. For example if you wanted a steak or lobster it was at least an extra $100. I get that those are nice meals but I’ve also been to resorts that were the same price to stay and it was included. Also certain dinners were a minimum of $400 that you had to spend in order to have the dinner, which was some thing that a couple in our group got roped into. We did do the spa one day (which was very nice) but got charged for the oil without even being told that that was not included in the $300 per person massage. All in all the resort was very nice, I just feel that I’ve been to similar priced resorts that were just as nice, if not nicer and didn’t try to trick you out of more money once you were there.
Food has really gone downhill. Used to love this resort.
This property is very beautiful. The hotel itself is very clean. Hyatt Ziva has two different beaches. Both very nice. The pools are also clean. There is a lot of food and entertainment all day. The food is very delicious everywhere you go. The drinks are also very good! All of their syrups are natural and made in house. That is a huge plus! We would like give a big thanks to Jonathan, the mixologist. He was so nice to us and awesome at his craft. His drink recipes are so innovative and delicious. His classes on mixology and mezcal/ tequila tastings are a must do. Also a huge thanks to Genaro the sommelier. He truly know his wines and gives great recommendations. His wine tasting class was very informative. A waitress that went beyond our expectations was from French restaurant. Viviana made great dinner recommendations and always treated us so special. Pablo from Tradewinds also made our dinner so special. He really took his time to serve us well. Martin from concierge was also very friendly and helpful. The personnel from the coffee shop were always so nice and happy every morning and were great at getting everyone's coffee orders just right. Chef Osvaldo from La Bastille made us a special dinner and dessert for our last night. Delicious of course! Lastly, the bartenders Omar, Raul, and Manuel from Juana’s Margaritas were also really good at making delicious and refreshing drinks, again with all natural ingredients thanks to Jonathan’s recipes.
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We wrote in previous comments the good things. Now for the really bad. We paid for premium rooms that were not issued to us. We substituted with nice rooms but not the amenities we paid a lot for. We were very disappointed with this situation. We were not offered any compensation or upgrades due to this mishap which was a $3,000 or more loss.
Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is adjacent to Gaviota Azul Beach and within a 10-minute walk of other popular attractions like Forum Beach. This 547-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.
Relish the Asian cuisine at Moongate, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Housekeeping is available on request.
Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a 24-hour gym, a steam room, and a rooftop terrace.
All the staff was courteous and pleasant , very eager to help and make our stay memorable , the management heard we are not happy with our room because of the constant wind blowing, they offer us to move to the adult section to make the last 2 days more relax and comfortable since we were celebrating our 40 th anniversary and they went beyond that to decorate our room with balloons and champagne . It was much appreciated and we definitely will recommend this hotel to our friends.amazing week was spent at the Hyatt Ziva, Thank you
Dear Celina,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
Good
Dear Mansoor,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
I love their all the things.
Dear Junghyun,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
All was amazing
Dear Steven,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
Nice property, very well located.
Dear Karsten,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
For the smokers terrible. Two places to smokers and not shade or sitting. Also not smoke in the balcony ($500 if you do) of your room. Other than that beautiful 😍 and 💯 recommend 👌.
Dear Ray,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
Dear Albert,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
A 4.5 star resort. Quality food. However the very small and narrow beach was crowded by cabanas rented fir $150. So those of us who do not want a cabana had to look at the cabanas set right in the beach, instead of looking at the water. The only reason to go to a Cancun resort is to enjoy the beach. Very disappointing; we are paying customers and expect to enjoy the beach and not be treated like second-class citizens. I can afford a cabana, but that takes away from the beach experience- give me the beach! The DJ was annoying at times. He needs to give people a break periodically. He is too loud and gets annoying.
Dear Jeries,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.
Dear Donna, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.
Dear Isam,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.