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Recent guest reviews

Staff are very friendly they make you feel welcomed at all times. They're also very quick when requesting anything. Place is clean especially the restrooms outside in the pool area (which is a plus for me). Food choices are great I just wish there was a bit more Mexican dine in options as I am traveling to Mexico and would like to eat authentic food. Overall the place is awesome I would definitely recommend this place especially if you are travelling with family. The only reason why I didn't give it a 5/5 is because of the beach. The place has two sides of the beach one is rocky and water is not as clear as described. The other side the seating is far from the water and there's no waiter available to attend in this area.

We had a great time with family. Everything was so good

We absolutely loved the staff! Everyone worked so hard and was so friendly. The food was outstanding and so many options. The property was beautifully kept. We pool or beach lounged in a different location each day, as the resort offered a pool and beach on each of the two major sides. Our parents celebrated a major milestone anniversary and the staff made them feel so special! We can't say enough great things about our visit.

this place is awesome! i kinda swore off 'all-inclusives' awhile back but this place was a very pleasant surprise. very good food (especially breakfast), good food options, very friendly staff. just lovely. well done. i hope to return again.

The property has amazing view, and my boy really enjoyed play with the dolphins!

It was all good

The Hyatt ziva is amazing!!

One of the best hotel

Very nice vacation. Love the Hyatt

I loved my stay!! Very courteous staff.

We are a frequent Cancun visitors and this was our first time at this resort. The staff at the restaurants ( not the buffet) were mostly either rude or with an attitude. The orders were all missing items or wrong. The room service is absolutely horrible and not worth trying. The room service guacamole stayed over night exactly as it was sent to the room, avocado didn’t get dark at all. I wonder what they put in it. Julio in Lorenzo extremely rude. Be aware that they charge for covid PCR test. They told me it’s completely but that’s the antigen test. There is a $100- $140 charge per person for PCR and if you need the results within 48 hrs then it’s $300 per person. Overall the only good thing was that it wasn’t super crowded during our stay. The shower looks dirty, the room we stayed was in the club tower but wasn’t child proof. You can hear kids running upstairs very loud. I had to call front desk multiple times because the kids were moving furniture and my baby kept waking up.

This property has two beautiful beaches and the resort is very clean.

I loved everything! The staff was amazing, food was delicious, pool was warm and clean. Can’t wait to go back next year.

Food is good.

Absolutely outstanding. The pictures don’t do this property justice - it’s absolutely amazing. The staff is out of this world, nightly activities planned down to the smallest detail and all areas were absolutely spotless. I wish the resort food was less Americanized but was still awesome. Definitely a must have vacation. I could go on for days - AMAZING!

This property was very clean and organized. All employees were very attentive and nice.

Blvd. Kukulcan, Manzana 51, Lote 7 Cancun QROO

Hotel highlights

  • Walking distance to Cancun Convention Center and Chac Mool Beach
  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is a leisurely stroll from popular sights such as Cancun Convention Center and Chac Mool Beach. This 547-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Relish the Asian cuisine at Moongate, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, espresso makers, and safes are also available.


Property features

Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a 24-hour gym, a rooftop terrace, and free WiFi in public areas.

Room options

King (with Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Ocean View King (with Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Swim Up Double

2 Double Beds | Sleeps 4

Turquoize Ocean Front Master Double

2 Double Beds | Sleeps 4

Guest reviews for Hyatt Ziva Cancun All Inclusive

Everyone (46) Couples (23) Family (29)
5
Partner Couples

By on Jun 29, 2022

Review comment responded on Jun 30, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

4
Family Partner Couples

Staff are very friendly they make you feel welcomed at all times. They're also very quick when requesting anything. Place is clean especially the restrooms outside in the pool area (which is a plus for me). Food choices are great I just wish there was a bit more Mexican dine in options as I am traveling to Mexico and would like to eat authentic food. Overall the place is awesome I would definitely recommend this place especially if you are travelling with family. The only reason why I didn't give it a 5/5 is because of the beach. The place has two sides of the beach one is rocky and water is not as clear as described. The other side the seating is far from the water and there's no waiter available to attend in this area.

By on Jun 28, 2022

Review comment responded on Jun 30, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Family

We had a great time with family. Everything was so good

By on Jun 17, 2022

Review comment responded on Jun 17, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Family Partner Couples

We absolutely loved the staff! Everyone worked so hard and was so friendly. The food was outstanding and so many options. The property was beautifully kept. We pool or beach lounged in a different location each day, as the resort offered a pool and beach on each of the two major sides. Our parents celebrated a major milestone anniversary and the staff made them feel so special! We can't say enough great things about our visit.

By on Jun 15, 2022

Review comment responded on Jun 17, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Family

this place is awesome! i kinda swore off 'all-inclusives' awhile back but this place was a very pleasant surprise. very good food (especially breakfast), good food options, very friendly staff. just lovely. well done. i hope to return again.

By on Apr 16, 2022

Review comment responded on Apr 25, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

4
Everyone

By on Mar 26, 2022

5
Family

The property has amazing view, and my boy really enjoyed play with the dolphins!

By on Mar 21, 2022

Review comment responded on Apr 8, 2022

We are grateful for being chosen for your recent trip. It would be an honor to have you back for another great stay. Sincerely,

5
Family with small children

It was all good

By on Mar 2, 2022

Review comment responded on Apr 8, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Family

The Hyatt ziva is amazing!!

By on Feb 19, 2022

Review comment responded on Apr 8, 2022

We are grateful for being chosen for your recent trip. It would be an honor to have you back for another great stay. Sincerely,

5
Family

One of the best hotel

By on Feb 15, 2022

Review comment responded on Feb 16, 2022

Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

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