Hotel Riu Lupita - All Inclusive

3.5 star property
All-inclusive property with 4 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Theater show
Body treatments, beach massages, body scrubs, facials
Exterior
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Double Room Standard

  • 279 sq ft
  • Sleeps 4

Family Room (U)

  • 280 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Double Room (M)

8.0 out of 10
Very good
(19 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (E)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (M)

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Double Room (B2C-US)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-US)

  • 278 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

  • 280 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room (C)

8.6 out of 10
Excellent
(8 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 280 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Family Room (L)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (E)

  • Sleeps 4
  • 1 King Bed

Double Room (U)

8.0 out of 10
Very good
(36 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Standard

  • 279 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Golf Club, Hotel Riu Lupita - All Inclusive is within 2 miles (3 km) of other popular sights such as Playa del Carmen Main Beach. This 300-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Playacar Golf Club - 5 min walk - 0.3 miles
  • Playacar Beach - 11 min walk - 0.6 miles
  • Mayan Ruins of Playacar - 11 min walk - 0.6 miles
  • Xaman Ha Aviary - 19 min walk - 1.0 mile
  • Playa del Carmen Maritime Terminal - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪rosa roja - ‬6 min drive
  • ‪La Terraza - ‬7 min drive
  • ‪Turquesa - ‬7 min drive
  • ‪La Barra Artesanal - ‬7 min drive
  • ‪Don Rafael - ‬6 min drive

About this property

Hotel Riu Lupita - All Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools
Guests of Hotel Riu Lupita - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, minibars, and ceiling fans. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkeling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards. Cash is not accepted.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Lupita - All Inclusive?

As of Dec 31, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Lupita - All Inclusive on Jan 31, 2026 start from $217.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What is there to do near Hotel Riu Lupita - All Inclusive?

This property is situated in Playacar within a short 8-minute walk of Playacar Golf Club and also 16 minutes on foot from Centro Maya Shopping Center. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Hotel Riu Lupita - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Riu Lupita - All Inclusive?

Renova Spa is the property's spa and services include beach massages, body treatments, mani/pedis, and facials.

Does Hotel Riu Lupita - All Inclusive include a casino at the property?

No, Hotel Riu Lupita - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Lupita - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Hotel Riu Lupita - All Inclusive?

There are plenty of amenities for couples at this all-inclusive property, including 3 outdoor pools, a poolside bar, and 4 restaurants.

Does Hotel Riu Lupita - All Inclusive have a hot tub?

No, there isn't a spa tub at this all-inclusive property.

Does Hotel Riu Lupita - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Lupita - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Lupita - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Lupita - All Inclusive.

Are there connecting rooms at Hotel Riu Lupita - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Hotel Riu Lupita - All Inclusive?

The closest major airport to Hotel Riu Lupita - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.8 mi away (252 minutes by car).

Can I book a room with a balcony at Hotel Riu Lupita - All Inclusive?

Yes, every guestroom at Hotel Riu Lupita - All Inclusive comes with a balcony.

Does Hotel Riu Lupita - All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Riu Lupita - All Inclusive.

Hotel Riu Lupita - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 299 out of 765 reviews
Rating 8 - Good. 233 out of 765 reviews
Rating 6 - Okay. 140 out of 765 reviews
Rating 4 - Poor. 37 out of 765 reviews
Rating 2 - Terrible. 56 out of 765 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

SHERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
Stayed 4 nights in Oct 2025

2/10 Terrible

Robert Carl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money
Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
Stayed 7 nights in Sep 2025

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Quintasha

Liked: Cleanliness, staff & service, property conditions & facilities
I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10
Stayed 3 nights in Sep 2025

6/10 Okay

Angela

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!
Stayed 3 nights in Aug 2025

6/10 Okay

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Food choices wasnt that good.
Stayed 4 nights in Jul 2025

6/10 Okay

David

Liked: Staff & service
Mildew dresser and our sheets
Stayed 4 nights in Jul 2025

10/10 Excellent

LIGIA

Traveled with family
Liked: Amenities
Amazing stay for me and nieces
Stayed 3 nights in Jul 2025

10/10 Excellent

wilson p

Stayed 1 night in Jul 2025

6/10 Okay

Alvaro

Traveled with partner
Disliked: Amenities
Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Stayed 2 nights in Jun 2025

4/10 Poor

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.
Stayed 3 nights in Jul 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.
Stayed 8 nights in May 2025

6/10 Okay

Grace Eboselume

Budget friendly, no beach on site
Stayed 3 nights in May 2025

2/10 Terrible

Nadia

Traveled with group
Disliked: Amenities, property conditions & facilities
Disappointing Stay – Would Not Recommend I stayed at Hotel Riu Lupita for 7 nights on the all-inclusive plan, and unfortunately, it was a very disappointing experience. The hotel is clearly outdated — the rooms smelled terrible, and despite their attempt to mask it with eucalyptus, the odor never went away. The mattresses were old and extremely uncomfortable, making it hard to get a decent night’s sleep. The food was by far one of the worst parts. I actually got sick during my stay. Meals were often bland, poorly prepared, and seemed reheated — especially at the beach club, where even a basic burger was inedible. Speaking of the beach, the listing is quite misleading. The hotel is not on the beach — you need to take a 15-minute shuttle to get there, which wasn’t what I expected when booking. Drinks were no better. The alcohol used was extremely low quality, and there were no fresh ingredients in sight. Even the lime tasted artificial. The entertainment was mediocre at best, lacking energy and variety. The only positive I can mention is the staff. The people working there were incredibly sweet, kind, and hardworking. It’s unfortunate they have to work under such poor conditions — they truly deserve better. Overall, I would not return or recommend this hotel to others. There are far better options in the area for a similar price.
Stayed 7 nights in May 2025

10/10 Excellent

mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Apr 2025

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!
Stayed 4 nights in Apr 2025

10/10 Excellent

WANDA

Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.
Stayed 7 nights in Feb 2025

10/10 Excellent

Yagwatie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness
Stayed 3 nights in Feb 2025

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sanieska, miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y privacidad.
Stayed 5 nights in Jan 2025

10/10 Excellent

MARCELO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2025

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