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Eurostars Hacienda Vista Real Hotel

3.5 star property

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Photo gallery for Eurostars Hacienda Vista Real Hotel

Exterior
Breakfast buffet
Outdoor pool
Royal Suite | In-room safe, laptop workspace, soundproofing, free WiFi
In-room safe, laptop workspace, soundproofing, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪16 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪16 min walk‬

Room options

View all photos for Double Room Classic

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room Classic

  • 247 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Room Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Room Superior

  • 678 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite

In-room safe, laptop workspace, soundproofing, free WiFi

Suite

  • 968 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Triple Room Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Triple Room Superior

  • 678 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Quadruple Room Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Quadruple Room Superior

  • 678 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Triple Room Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Triple Room Superior

  • 678 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Quadruple Room Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Quadruple Room Superior

  • 678 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Quadruple Room Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Quadruple Room Superior

  • 968 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Family Room -6 guests- Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room -6 guests- Superior

  • 968 sq ft
  • Sleeps 6
  • Free WiFi

View all photos for 2-Bedroom Apartment

In-room safe, laptop workspace, soundproofing, free WiFi

2-Bedroom Apartment

  • 968 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Family Room -6 guests- Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room -6 guests- Superior

  • 968 sq ft
  • Sleeps 6
  • Free WiFi

View all photos for Classic Double Room

In-room safe, laptop workspace, soundproofing, free WiFi

Classic Double Room

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room Premium with Terrace

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room Premium with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Royal Suite

Royal Suite | In-room safe, laptop workspace, soundproofing, free WiFi

Royal Suite

  • 969 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room (3 Adults)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (3 Adults)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room (3 Adults and 1 child)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (3 Adults and 1 child)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room (2 Adults and 1 child)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (2 Adults and 1 child)

  • 678 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room (2 Adults and 2 children)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (2 Adults and 2 children)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 4 adults

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 4 adults

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 4 adults + 2 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 4 adults + 2 child

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 5 adults

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 5 adults

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 5 adults + 1 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 5 adults + 1 child

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 4 adults + 1 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 4 adults + 1 child

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 3 adults + 2 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 3 adults + 2 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 3 adults + 3 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 3 adults + 3 child

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 2 adults + 3 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 2 adults + 3 child

  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room Single Use

In-room safe, laptop workspace, soundproofing, free WiFi

Deluxe Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Double Room Single Use, Terrace

In-room safe, laptop workspace, soundproofing, free WiFi

Premium Double Room Single Use, Terrace

  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

Royal Suite (Single Use)

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room (2 Adults)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (2 Adults)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, Multiple Beds (Communicating 2 Adults)

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room, Multiple Beds (Communicating 2 Adults)

  • Sleeps 2
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar, Eurostars Hacienda Vista Real Hotel is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 77-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Playacar Golf Club - 13 min walk - 0.7 miles
  • Playacar Beach - 16 min walk - 0.9 miles
  • Mayan Ruins of Playacar - 16 min walk - 0.9 miles
  • Quinta Avenida - 3 min drive - 0.7 miles
  • Playa del Carmen Main Beach - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪La brioche - ‬4 min walk
  • ‪Restaurante XUL-HA. Mayan cuisine. - ‬6 min drive
  • ‪Chilis Restaurant - ‬6 min drive
  • ‪Il Portico - ‬5 min drive

About this property

Eurostars Hacienda Vista Real Hotel

At Eurostars Hacienda Vista Real Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include laundry facilities, a water dispenser, and a living plant wall.
Guests can expect free WiFi and LED TVs. Bathrooms offer hair dryers and free toiletries. Safes and phones are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 5:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Eurostars Hacienda

Eurostars Hacienda Vista Real

Eurostars Hacienda Vista Real Hotel

Eurostars Hacienda Vista Real Hotel Playa del Carmen

Eurostars Hacienda Vista Real Playa del Carmen

Eurostars Vista Real

Hacienda Vista Real

Hacienda Vista Real Hotel

Hotel Eurostars Hacienda Vista Real

Hotel Hacienda Vista Real

Frequently asked questions

Are free cancellation options available at Eurostars Hacienda Vista Real Hotel?

Eurostars Hacienda Vista Real Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Eurostars Hacienda Vista Real Hotel?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Eurostars Hacienda Vista Real Hotel on Jun 22, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Eurostars Hacienda Vista Real Hotel?

This hotel is situated in Playacar within a short 10-minute walk of Playacar Golf Club and also 17 minutes on foot from Xaman Ha Aviary. You'll also find Playa del Carmen Main Beach and Quinta Avenida within a short drive.

Is there parking available at Eurostars Hacienda Vista Real Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does Eurostars Hacienda Vista Real Hotel feature a casino on the premises?

No, Eurostars Hacienda Vista Real Hotel doesn't have a casino.

Is there an indoor pool at Eurostars Hacienda Vista Real Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 5:00 PM.

What amenities will couples enjoy at Eurostars Hacienda Vista Real Hotel?

Couples staying at this hotel will appreciate amenities like a swim-up bar plus some guestrooms include a minibar and free WiFi.

Does Eurostars Hacienda Vista Real Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Eurostars Hacienda Vista Real Hotel have a restaurant that serves breakfast?

No, Eurostars Hacienda Vista Real Hotel doesn't have a restaurant that serves breakfast.

Does Eurostars Hacienda Vista Real Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Eurostars Hacienda Vista Real Hotel.

Does Eurostars Hacienda Vista Real Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Eurostars Hacienda Vista Real Hotel?

The closest major airport to Eurostars Hacienda Vista Real Hotel is Cozumel Intl. Airport (CZM), which is 20.2 mi away (253 minutes by car).

Are there rooms with balconies at Eurostars Hacienda Vista Real Hotel?

Yes, some guestrooms at Eurostars Hacienda Vista Real Hotel offer a balcony.

Eurostars Hacienda Vista Real Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 275 out of 714 reviews
Rating 8 - Good. 273 out of 714 reviews
Rating 6 - Okay. 111 out of 714 reviews
Rating 4 - Poor. 38 out of 714 reviews
Rating 2 - Terrible. 17 out of 714 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Piyush

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to food, to housekeeping. The staff was amazing!
Stayed 6 nights in Nov 2025

8/10 Good

antonette

Stayed 3 nights in Nov 2025

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs
Stayed 2 nights in Oct 2025

8/10 Good

Daniel John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The room we had was lovely. The breakfast was delicious. The parking lot was not paved and dusty. There wasn’t a fitness center. I believe they were renovating the hotel and I do see a lot of potential. I would go back.
Stayed 5 nights in Sep 2025

6/10 Okay

Alberto

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The shower head was not in the right place and there was no curtain so the water comes out of the shower area
Stayed 12 nights in Jul 2025

10/10 Excellent

Yang

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.
Stayed 4 nights in Jun 2025

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities at a quiet and convenient location.
Stayed 5 nights in Jun 2025

10/10 Excellent

Evelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.
Stayed 7 nights in May 2025

8/10 Good

Yug

Traveled with partner
It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.
Stayed 3 nights in Apr 2025

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.
Stayed 21 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel, very quiet, great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.
Stayed 9 nights in Feb 2025

8/10 Good

Theri

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.
Stayed 10 nights in Dec 2024

10/10 Excellent

David

Stayed 8 nights in Dec 2024

4/10 Poor

Carlainya, Newcastle

Liked: Cleanliness
Stayed 7 nights in Dec 2024

8/10 Good

Angel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
9/10 stay, super closed to parks and centro. Breakfast every morning.
Stayed 5 nights in Nov 2024

6/10 Okay

Wendy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll go back again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Noel J

Stayed 5 nights in Jun 2024

10/10 Excellent

Juan Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option far from the crowds.
Stayed 5 nights in Jul 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place Perfect for us
Stayed 3 nights in Mar 2024

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