Located in Playacar, Eurostars Hacienda Vista Real Hotel is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 77-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
What's nearby
Playacar Golf Club - 8 min walk - 0.5 miles
Mayan Ruins of Playacar - 11 min walk - 0.6 miles
Playacar Beach - 13 min walk - 0.7 miles
Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
Quinta Avenida - 19 min walk - 1.0 mile
Getting around
Cancun Intl. Airport (CUN) - 48 min drive
Restaurants
Don Rafael - 5 min drive
La brioche - 4 min walk
Restaurante XUL-HA. Mayan cuisine. - 6 min drive
The Admiral - 11 min walk
casa sofia - 14 min walk
About this property
Eurostars Hacienda Vista Real Hotel
Guests of Eurostars Hacienda Vista Real Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include laundry facilities, a water dispenser, and a living plant wall.
Guests can expect free WiFi and LED TVs. Bathrooms offer hair dryers and free toiletries. Safes and phones are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
20 steps to reach entrance
Upper floors accessible by stairs only
Well-lit path to entrance
More
2 buildings
3 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2004
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels provided
Entertainment
LED TV
Food and drink
Room service
More
Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Laptop workspace
LED lighting
Phone
Recycling
Reusable coffee/tea filters
Safe
Soundproofed rooms
Water-efficient showers
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
This property doesn't allow pets or service animals
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city: USD 3.30 per accommodation, per night
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
Pool access available from 7 AM to 5:00 PM.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No rollaway or extra beds are available.
Property is also known as
Eurostars Hacienda
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real Hotel
Eurostars Hacienda Vista Real Hotel Playa del Carmen
Eurostars Hacienda Vista Real Playa del Carmen
Eurostars Vista Real
Hacienda Vista Real
Hacienda Vista Real Hotel
Hotel Eurostars Hacienda Vista Real
Hotel Hacienda Vista Real
Frequently asked questions
Are free cancellation options available at Eurostars Hacienda Vista Real Hotel?
Eurostars Hacienda Vista Real Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.
How much does it cost to stay at Eurostars Hacienda Vista Real Hotel?
As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at Eurostars Hacienda Vista Real Hotel on Apr 11, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What can I see near Eurostars Hacienda Vista Real Hotel?
This hotel is situated in Playacar within a short 10-minute walk of Playacar Golf Club and also 17 minutes on foot from Xaman Ha Aviary. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.
Will I be able to park at Eurostars Hacienda Vista Real Hotel?
Yes, uncovered self parking is offered for free at the hotel.
Does Eurostars Hacienda Vista Real Hotel feature a casino on the premises?
No, Eurostars Hacienda Vista Real Hotel doesn't have a casino.
Is there an indoor pool at Eurostars Hacienda Vista Real Hotel?
No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 5:00 PM.
What will couples enjoy most about a stay at Eurostars Hacienda Vista Real Hotel?
Couples staying at this hotel will appreciate amenities like a swim-up bar and an outdoor pool plus some guestrooms include minibars.
Are there hot tubs at Eurostars Hacienda Vista Real Hotel?
No, there isn't a spa tub at this hotel.
Does Eurostars Hacienda Vista Real Hotel have a restaurant that serves breakfast?
No, Eurostars Hacienda Vista Real Hotel doesn't have a restaurant that serves breakfast.
Does Eurostars Hacienda Vista Real Hotel allow pets to stay free of charge?
No, pets and service animals aren't allowed at Eurostars Hacienda Vista Real Hotel.
Does Eurostars Hacienda Vista Real Hotel have connecting rooms?
Yes, this hotel has connecting guestrooms you can book for your group event or vacation.
How far is the airport from Eurostars Hacienda Vista Real Hotel?
The closest major airport to Eurostars Hacienda Vista Real Hotel is Cozumel Intl. Airport (CZM), which is 20.2 mi away (253 minutes by car).
Can I book a room with a balcony at Eurostars Hacienda Vista Real Hotel?
Yes, some guestrooms at Eurostars Hacienda Vista Real Hotel offer a balcony.
Eurostars Hacienda Vista Real Hotel Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Excellent breakfast
Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage
The beds extremely small
I saw cat’s excrement in the stairs
The hotel is beautiful. The room we had was lovely. The breakfast was delicious. The parking lot was not paved and dusty. There wasn’t a fitness center. I believe they were renovating the hotel and I do see a lot of potential. I would go back.
The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.
I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.
Evelia
Stayed 7 nights in May 2025
8/10 Good
Yug
Traveled with partner
Apr 19, 2025
It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.
Yug
Stayed 3 nights in Apr 2025
8/10 Good
Steven
Traveled with partner
Apr 10, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful.
They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.
We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway.
Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.
Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.
9/10 stay, super closed to parks and centro. Breakfast every morning.
Angel
Stayed 5 nights in Nov 2024
6/10 Okay
Wendy
Traveled with partner, Traveled with family
Dec 2, 2024
Liked: Cleanliness, staff & service
Parking lot had nails. I was scared to punched my tires.
The room windows dis not lock, couldnt sleep thinking some one can come in.
I was move to two rooms because the lights went off . No a/c horrible.
I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member.
It work at last , but it was a hassle.