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Eurostars Hacienda Vista Real Hotel

Property class: 4

Choose dates to view prices

Photo gallery for Eurostars Hacienda Vista Real Hotel

A resort with a large pyramid-shaped structure, multiple balconies, and lush tropical landscaping.
A pool area with a clear blue pool, white lounge chairs, and a building with a thatched roof and palm trees.
A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.
A buffet with various food items, a vase with flowers, and decorative mirrors on the wall.
A spacious bedroom with a large bed, a bench, and a balcony with a view of greenery.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪16 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪16 min walk‬

Room options

View all photos for Double Room Classic

In-room safe, laptop workspace, soundproofing, WiFi (free)

Double Room Classic

  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room Superior

In-room safe, laptop workspace, soundproofing, WiFi (free)

Room Superior

  • 678 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite

In-room safe, laptop workspace, soundproofing, WiFi (free)

Suite

  • 968 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a large bed, a bench, a wooden nightstand, and a mirror.

Deluxe Double Room

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room Premium with Terrace

A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.

Double Room Premium with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Royal Suite

A bedroom with a large bed, sliding glass doors leading to a balcony, and a view of greenery outside.

Royal Suite

  • 969 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room (3 Adults)

A hotel room with two beds, a balcony, and a view of greenery.

Family Room (3 Adults)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room (3 Adults and 1 child)

A hotel room with two beds, a balcony, and a view of greenery.

Family Room (3 Adults and 1 child)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room (2 Adults and 1 child)

A hotel room with two beds, a balcony, and a view of greenery.

Family Room (2 Adults and 1 child)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room (2 Adults and 2 children)

A hotel room with two beds, a balcony, and a view of greenery.

Family Room (2 Adults and 2 children)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 4 adults

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 4 adults

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 4 adults + 2 child

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 4 adults + 2 child

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 5 adults

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 5 adults

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 5 adults + 1 child

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 5 adults + 1 child

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Communicating Double Rooms 4 adults + 1 child

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 4 adults + 1 child

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 3 adults + 2 child

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 3 adults + 2 child

  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 3 adults + 3 child

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 3 adults + 3 child

  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Communicating Double Rooms 2 adults + 3 child

A hotel room with two beds, a balcony, and a view of greenery.

Communicating Double Rooms 2 adults + 3 child

  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room Single Use

A hotel room with a large bed, a bench, a wooden nightstand, and a mirror.

Deluxe Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Double Room Single Use, Terrace

A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.

Premium Double Room Single Use, Terrace

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

View all photos for Royal Suite (Single Use)

A bedroom with a large bed, sliding glass doors leading to a balcony, and a view of greenery outside.

Royal Suite (Single Use)

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room (2 Adults)

A bedroom with a large bed, a bench, a glass door leading to a balcony with chairs and a table, and a decorative headboard.

Family Room (2 Adults)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, Multiple Beds (Communicating 2 Adults)

A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.

Double Room, Multiple Beds (Communicating 2 Adults)

  • Sleeps 2
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar, Eurostars Hacienda Vista Real Hotel is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 77-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Playacar Golf Club - 13 min walk - 0.7 miles
  • Playacar Beach - 16 min walk - 0.9 miles
  • Mayan Ruins of Playacar - 16 min walk - 0.9 miles
  • Xaman Ha Aviary - 19 min walk - 1.0 mile
  • Quinta Avenida - 2 min drive - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Occidental Allegro - ‬5 min drive
  • ‪Don Rafael - ‬5 min drive
  • ‪Il Portico - ‬5 min drive
  • ‪La brioche - ‬4 min walk
  • ‪Allegro Theatre Bar - ‬5 min drive

About this property

Eurostars Hacienda Vista Real Hotel

At Eurostars Hacienda Vista Real Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include laundry facilities, a water dispenser, and a living plant wall.
Guests can expect free WiFi and LED TVs. Bathrooms offer hair dryers and free toiletries. Safes and phones are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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  • Breakfast included
  • Free airport shuttle
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.46 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 5:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Eurostars Hacienda
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real Hotel
Eurostars Hacienda Vista Real Hotel Playa del Carmen
Eurostars Hacienda Vista Real Playa del Carmen
Eurostars Vista Real
Hacienda Vista Real
Hacienda Vista Real Hotel
Hotel Eurostars Hacienda Vista Real
Hotel Hacienda Vista Real

Frequently asked questions

Are free cancellation options available at Eurostars Hacienda Vista Real Hotel?

Eurostars Hacienda Vista Real Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Eurostars Hacienda Vista Real Hotel?

As of Sep 3, 2026, prices found for a 1-night stay for 2 adults at Eurostars Hacienda Vista Real Hotel on Sep 4, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Eurostars Hacienda Vista Real Hotel?

This hotel is situated in Playacar within a short 10-minute walk of Playacar Golf Club and also 17 minutes on foot from Xaman Ha Aviary. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there parking available at Eurostars Hacienda Vista Real Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does Eurostars Hacienda Vista Real Hotel feature a casino on the premises?

No, Eurostars Hacienda Vista Real Hotel doesn't have a casino.

Is there an indoor pool at Eurostars Hacienda Vista Real Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 5:00 PM.

What amenities will couples enjoy at Eurostars Hacienda Vista Real Hotel?

Couples staying at this hotel will appreciate amenities like a swim-up bar plus some guestrooms include a minibar and free WiFi.

Does Eurostars Hacienda Vista Real Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Eurostars Hacienda Vista Real Hotel have a restaurant that serves breakfast?

No, Eurostars Hacienda Vista Real Hotel doesn't have a restaurant that serves breakfast.

Does Eurostars Hacienda Vista Real Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Eurostars Hacienda Vista Real Hotel.

Does Eurostars Hacienda Vista Real Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Eurostars Hacienda Vista Real Hotel?

The closest major airport to Eurostars Hacienda Vista Real Hotel is Cozumel Intl. Airport (CZM), which is 20.2 mi away (253 minutes by car).

Are there rooms with balconies at Eurostars Hacienda Vista Real Hotel?

Yes, some guestrooms at Eurostars Hacienda Vista Real Hotel offer a balcony.

Eurostars Hacienda Vista Real Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 276 out of 718 reviews
Rating 8 - Good. 275 out of 718 reviews
Rating 6 - Okay. 111 out of 718 reviews
Rating 4 - Poor. 38 out of 718 reviews
Rating 2 - Terrible. 18 out of 718 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel, very quiet, great location
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities at a quiet and convenient location.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Piyush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to food, to housekeeping. The staff was amazing!
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Jeison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place Perfect for us
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Evelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option far from the crowds.
Stayed 5 nights in Jul 2024
Verified review

8/10 Good

YVONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location
Stayed 8 nights in Feb 2024
Verified review

8/10 Good

Yug

It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
9/10 stay, super closed to parks and centro. Breakfast every morning.
Stayed 5 nights in Nov 2024
Verified review

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Yang

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Daniel John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The room we had was lovely. The breakfast was delicious. The parking lot was not paved and dusty. There wasn’t a fitness center. I believe they were renovating the hotel and I do see a lot of potential. I would go back.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll go back again!
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Theri

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.
Stayed 10 nights in Dec 2024
Verified review

8/10 Good

Steven

Liked: Cleanliness, staff & service
Disliked: Amenities
There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.
Stayed 21 nights in Mar 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
The room we booked was small, so we asked for an upgrade and for little money we got an amazing room! Employees were very nice and we had a very nice time. Only thing is that you need a car. It is in a residencial area and there is nothing around
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Ahlicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.
Stayed 9 nights in Feb 2025
Verified review

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.
Verified review

6/10 Okay

Alberto

Liked: Cleanliness, property conditions & facilities
The shower head was not in the right place and there was no curtain so the water comes out of the shower area
Stayed 12 nights in Jul 2025
Verified review

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel. Localización muy buena. Seguro.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Gloria Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Calidad , buen precio ,
Stayed 1 night in May 2026