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Recent guest reviews

Our villa was huge (though expensive), heated private pool. The showers could use some work. Terrible water pressure and the door was falling off our master shower. Unfortunately while paying 2k a night we had to endure construction that started every night at 9.pm and went well past midnight. Another night at 9:45 a worker entered our villa without calling or knocking. We were in bed with our kids and it was really scary. We told the hotel about both and they took $300 off our bill (of over 15k…I mean, thanks I guess?). Otherwise the staff was great, massages were amazing, loved the buffet, pool by beach was beautiful though wish there were more shady spots and real lounge chairs.

Everything was beautiful and perfect at Banyan Tree!

The place is jungle luxury. The staff aims to please. I will be back! I’ve told others they must try! Food is great! They will customize everything to your liking! Service is amazing! I felt like a queen! So take the amazing boat ride. Do splurge on the serenity villa! It’s worth every penny you wont be disappointed or want to go home!

Hi, what’s unique at banyan tree is that each gust is made to feel like he is the only one, place is very laid back and very relaxing, amazing staff, very friendly and always out there to help, will definitely come back in the future, 5 start service 💪💪💪

Amazing property Service was really good. When some mistakes were made, they quickly fixed them and with great tact. On the beach, times to get service were long and the carts to get you to your room took a long time.

Amaizing place , is the paradise , one of the best location in Mayakoba

Beautiful grounds great friendly staff nice ombiance.great service very accommodating

We went to Banyan Tree for Thanksgiving break. The hotel wasn’t too crowded, the weather was nice, and we had a positive stay overall. However, pertaining to the hotel and amenities, we found a few fallouts. The beds weren’t especially comfortable, the air conditioning was quite extreme (it was either that or completely off) and the toilet seat was scraped. Following that, the complimentary toiletries such as shampoos and soaps weren’t luxury. On the bright side, the beach always had space, was very clean and the water very warm, and the weather beautiful. Personnel were always very friendly and responsive, but the quality of service wasn’t especially great unless the manager was around. The beach also didn’t have a shower for washing your feet from the sand, something we found inconvenient and odd. As for dining options, there are many for dinner, but the lunch menu was very restricted. However, besides that the amenities were beautiful, the gym and spa were great. The property it’s self is older than 10 years, from what we noticed, so the fallout could be due to that. But overall, we had a wonderful and positive stay!

Only one thing we would like to complain is the Thai Tea quality is not consistent at the Thai restaurant. Since the hotel is famous of this Thai restaurant, we were expecting a good Thai tea. We ordered it at the first night we were there and it was great; so we went back on the third night to order it again since we had a wonderful experience from first night, however, the Thai tea is totally unacceptable and watery... we were so disappointed...

Very airy and quite Place. staff is really friendly and helpful... perfect place to air out.

Beautiful hotel, wonderful staff, a wonderful resort in all respects!

The villas are exquisite. Every inch of the resort is manicured and elegant. The food is made to other with Chef Victor willing to get you anything you desire. The staff is so attentive they virtually anticipate your needs. A server named Gilman gave us great recommendations and made our stay delightful.

I wanted a safe, remote and relaxing resort to stay at with my 6 year old son (thus kid-friendly with activities). Banyan Tree Mayakoba was perfect. Luxurious, great/helpful staff, attentive and kind, very clean and the rooms and bathrooms are wonderful. I've had the great fortune to stay at a number of hotels/resorts around the world and Banyan Tree Mayakoba ranks up there as one of the best. I enjoyed having the private mini-pool and lounge areas as well as the room backing right up to the lovely mangroves. I was impressed by insect control and the thoughtfulness of layout to ensure comfort for all. They were so friendly and helpful during check in, and the resort itself is understated yet lovely. If you are one who doesn't want to leave the resort, this place is perfect. If you do, it is perfect - they are very accommodating to ensure you have a wonderful stay. As someone who likes to pack and travel lightly, I very much appreciated the extras in the room (slippers, flip flops, robes, beach bag, tooth and hair brush, etc.). Lastly, I very much appreciate the eco-focus although I feel there is more that could be done here, in particular with single-serve items like q-tips or mini-bar items. With that said, they do a wonderful job with what they can do. Loved our stay.

Although this is a 5 star hotel there are better options in the area. I've stayed in the Nizuc and Rosewood in the past year and rate them both higher than Banyan Tree. Kids facility could do with an upgrade although my 5 yo was happy just to be interacting with others her same age. Perhaps your focus is golf in which case it's right on your doorstep. I'm not a golfer. Rooms look tired if you've stayed in either Rosewood or Nizuc. Be warned, the internet is very slow if you require it for work (1M)

Recently went for a short 3 day stay, had an amazing room with a private plunge pool. I say room, but it really was it's own separate structure- not connected to any other room/building- so had no noise from anywhere. The property is immaculately maintained, the staff are very friendly and helpful. The beach and pool are gorgeous. The food at dinner and breakfast were phenomenal- noticed that people from Rosewood and the Fairmont were coming to Saffron to experience the great meals- so good ate there both nights and had different dishes each night. Would highly recommend for couples over families- the Fairmont next door has better kid attractions including a water slide.

Super nice high end hotel, great place in general, could have better food.

We had a perfect 5 days at the Banyon Tree Mayacoba. The villas are private and luxurious, with very nice amenities including private swimming pool in your yard area, very high cielings, gated prívate courtyard, Bose Wave Radio, stone and wood finishes, Lavazzo coffee maker, free standing double granite vanity in the idle of the bathroom, large well appointed walk in closet, private lagoon front, etc. our only complaint is the price of the food /drinks vs the quality (very expensive, below average quality). We will come again, but will try to go out for meals more often.

Carretera Federal Chetumal Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free secured valet and self parking
  • Onsite dining
  • Spa

Banyan Tree Mayakoba places you 1.3 mi (2 km) from El Camaleon Mayakoba Golf Course. This 161-room, 5-star resort has 2 outdoor pools along with private in-room pools and a private beach.


Dining

Enjoy a bite to eat at Sands Beach Club, the resort's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.


Rooms

All 161 rooms feature private pools, furnished balconies or patios, and minibars. Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Espresso makers, laptop-compatible safes, and phones are also standard.


Property features

Banyan Tree Mayakoba features a private beach, a golf course, and a full-service spa. A stay here includes free valet parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include 2 outdoor pools, a children's pool, and a gym.

Room options

Oceanfront Veranda Pool Suite - King

1 King Bed | Sleeps 3

Lagoon & Sunset Rooftop Pool Villa

1 King Bed | Sleeps 2

Oceanfront Balcony Pool Suite

1 King Bed | Sleeps 3

Oceanfront Veranda Pool Suite - Queen

2 Queen Beds | Sleeps 4

Guest reviews for Banyan Tree Mayakoba

Everyone (8) Couples (46) Family (21) Other (2) Friends (3)
4
Family Family with small children

Our villa was huge (though expensive), heated private pool. The showers could use some work. Terrible water pressure and the door was falling off our master shower. Unfortunately while paying 2k a night we had to endure construction that started every night at 9.pm and went well past midnight. Another night at 9:45 a worker entered our villa without calling or knocking. We were in bed with our kids and it was really scary. We told the hotel about both and they took $300 off our bill (of over 15k…I mean, thanks I guess?). Otherwise the staff was great, massages were amazing, loved the buffet, pool by beach was beautiful though wish there were more shady spots and real lounge chairs.

By on Feb 27, 2022

Review comment responded on Mar 1, 2022

Dear Elizabeth, Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken all your feedback on board and this will be used constructively to perfect our unique Banyan Tree Mayakoba experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards,

5
Partner Couples

Everything was beautiful and perfect at Banyan Tree!

By on Dec 22, 2021

Review comment responded on Dec 23, 2021

Dear Sr Karimah; thank you for your rating and comment, it´s a truly honor for us to know that your stay in Banyan Tree Mayakoba was memorable. We hope you have the opportunity to see you soon again in our Sanctuary of the Senses. Kind regards.

4
Everyone

By on Feb 19, 2021

Review comment responded on Mar 2, 2021

Dear Guest, Thank you very much for your rating, it is an honor for us to know that your stay in Banyan Tree Mayakoba was memorable. We hope to have the opportunity to have you soon again in our Sanctuary for the Senses.

5
Friends

The place is jungle luxury. The staff aims to please. I will be back! I’ve told others they must try! Food is great! They will customize everything to your liking! Service is amazing! I felt like a queen! So take the amazing boat ride. Do splurge on the serenity villa! It’s worth every penny you wont be disappointed or want to go home!

By , from Chicago on Jul 6, 2020

Review comment responded on Jul 8, 2020

Dear guest, Thank you for your rating. We look forward to welcome you soon. Regards,

5
Family

Hi, what’s unique at banyan tree is that each gust is made to feel like he is the only one, place is very laid back and very relaxing, amazing staff, very friendly and always out there to help, will definitely come back in the future, 5 start service 💪💪💪

By , from New York on Feb 14, 2020

Review comment responded on Mar 2, 2020

Dear guest, Thank you for your review and rating. We look forward to welcome you soon. Regards,

4
Family

Amazing property Service was really good. When some mistakes were made, they quickly fixed them and with great tact. On the beach, times to get service were long and the carts to get you to your room took a long time.

By on Jan 11, 2020

Review comment responded on Feb 6, 2020

Dear guest, Thank you for your review and rating. We look forward to welcome you soon. Regards,

5
Family

Amaizing place , is the paradise , one of the best location in Mayakoba

By on Jan 10, 2020

Review comment responded on Feb 6, 2020

Dear guest, Thank you for your review and rating. We look forward to welcome you soon. Regards,

5
Everyone

Beautiful grounds great friendly staff nice ombiance.great service very accommodating

By , from Brooklyn Brooklyn on Dec 20, 2019

Review comment responded on Jan 4, 2020

Dear guest, Thank you for your review and rating. We look forward to welcome you soon. Regards

3
Family

We went to Banyan Tree for Thanksgiving break. The hotel wasn’t too crowded, the weather was nice, and we had a positive stay overall. However, pertaining to the hotel and amenities, we found a few fallouts. The beds weren’t especially comfortable, the air conditioning was quite extreme (it was either that or completely off) and the toilet seat was scraped. Following that, the complimentary toiletries such as shampoos and soaps weren’t luxury. On the bright side, the beach always had space, was very clean and the water very warm, and the weather beautiful. Personnel were always very friendly and responsive, but the quality of service wasn’t especially great unless the manager was around. The beach also didn’t have a shower for washing your feet from the sand, something we found inconvenient and odd. As for dining options, there are many for dinner, but the lunch menu was very restricted. However, besides that the amenities were beautiful, the gym and spa were great. The property it’s self is older than 10 years, from what we noticed, so the fallout could be due to that. But overall, we had a wonderful and positive stay!

By on Dec 3, 2019

Review comment responded on Jan 4, 2020

Dear guest, Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken all your feedback on board and this will be used constructively to perfect our unique Banyan Tree Mayakoba experience. Thanks again, and we hope you'll choose Banyan Tree Mayakoba the next time, Best regards

4
Family

Only one thing we would like to complain is the Thai Tea quality is not consistent at the Thai restaurant. Since the hotel is famous of this Thai restaurant, we were expecting a good Thai tea. We ordered it at the first night we were there and it was great; so we went back on the third night to order it again since we had a wonderful experience from first night, however, the Thai tea is totally unacceptable and watery... we were so disappointed...

By on May 25, 2019

Review comment responded on Jun 3, 2019

Dear Fei, Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken all your feedback on board and this will be used constructively to perfect our unique Banyan Tree Mayakoba experience. Thanks again, and we hope you'll choose Banyan Tree Mayakoba the next time you're in Playa del Carmen. Regards,

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