This is a really nice property located to one of the most fantastic parks I have ever seen. Overall my experience was great but I couldn’t get away from that feeling that the staff were doing as little as possible. There was always the underlying knowledge that unless they were up selling my something ...
Absolutely fantastic Stay I cannot recommend La Pasion enough. Between the extremely thoughtful touches on breakfast and the amazingly romantic decor, plus the pricing being super affordable and the employees being incredibly friendly, this was easily one of the best hotels I've ever stayed in ...
Our stay at Mahekal is probably the best hotel stay we've had. It's my new favorite hotel/resort. The grounds are gorgeous, the staff is so nice and helpful, the food is great, our room was perfect and the location is good too. I can't think of a single negative thing from our trip. We're already ...
Beautiful property, rooms were on the smaller side but ideal for a couple. Great balcony with chairs and hammock. There was rarely any hot water in the shower, it was warm at most, that is my biggest complaint. Entertainment staff was great and kept us entertained all day. Food was very good and ...
Food is great for an all inclusive. Tropical drinks are poor. Beach is great. Room temperature is too hot and can't be controlled so sleep quality was poor. Walkways are slippery and dangerous when wet - we slipped and fell often. The concierge was rarely available. Communication with management ...
Hotel was amazing , great location , great staff , good breakfast buffet ! Newer , upkept very well ! Loved the pools on the roof with the bar ! Only thing I didn’t care for was that everything ran by motion detection , so if you weren’t in your room all day the a/c wouldn’t stay on !
Great hotel! 3 minute walk to fifth avenue. Very convenient and tons of restaurants and shopping in that area! Also, you can take the ferry to Cozumel. Must try the spa!! Only downside of the stay was the enmourous amount of sea weed on our beach. But staff was always cleaning it out.
OUTSTANDING, the staff really make the experiance. They are so accommodating and there to please you. Beautiful resort and very relaxing
The resort was amazing and the staff were all super friendly and accommodating. It was the cleanest resort I’ve ever been on, and I would go back in a heartbeat (if it was not a special occasion...). I went on my honeymoon, and unfortunately they did not do a single thing for us. They noted it was our honeymoon on our account and we were asked 5 or 6 times if it was our honeymoon, and they didn’t even go as far as to put maybe some chocolates in our room. We saw at dinner reservations rose petals on the tables for other couples, that wasn’t even done for us. Anything to make the trip just a LITTLE special would have been nice considering we chose them for our honeymoon but they did nothing. Again, the resort was amazing and the staff were great.
This is a really nice property located to one of the most fantastic parks I have ever seen. Overall my experience was great but I couldn’t get away from that feeling that the staff were doing as little as possible. There was always the underlying knowledge that unless they were up selling my something then they really didn’t want to be bothered. I also know enough Spanish that it is obvious there is a LOT of snarky talking about the “idiot” customers when they think no one understands them. I highly recommend Xcarat park but the only thing that sets this hotel apart from any other is that it’s close to the park.
Everything was great, just don't like the change they made with the Adults Only section depending on the bracelet color. Also, there needs to be more carts available as every time it would pass to pick people up it was full and we rarely had access to it, since there is so much walking to get to most places that was really tiring. The food is amazing though and the service too.
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