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Recent guest reviews

the room smelled of cigarettes. and they do not allow drinks or food to be brought into the room

Constant attention to detail and cleanliness. Great, friendly staff.

the pool and staff was great, the food at the buffet is subpar at best. the restaurants on the property are amazing, especially the Samurai restaurant (don't expect to leave dinner sober is all i'm saying!) make sure to make your reservations asap. the people at the help desk for excursions were fantastic, we did Rio Secreto. the massages at the property were great and worth the $$. the beds are very firm, there is a sewage smell around areas of the hotel but it's not horrendous. showers are just decent, our rooms shower head wasn't lovely but got the job done. a lot of seaweed but that isn't the resorts fault, global warming is to blame for them. all in all, a great "budget" hotel and we had a lot of fun.

1. The buffet food was cold no matter what time we ate there. The restaurants however, were very good. 2. The beach was full of seaweed and we ended up not even swimming in the ocean our whole trip. 3. The evening entertainment was just ok, but we have experienced much better other places. In addition, the evening entertainment didn't start until 9:30, so there weren't many people there and if you have kids you either have to miss the entertainment or keep your kids awake until 11pm. 4. Everyone puts their towels over the pool chairs first thing in the morning so there are never any chairs available unless you choose to move someone else's stuff. It would be nice if the staff didn't allow that to happen because there are times when people aren't using their chairs for hours at a time and others could have definitely used them. 5. There is visible black mold in the room and bathroom that appears to have already been covered up by paint. My husband, daughter, and myself all got sick on our trip and we are wondering if the mold had anything to do with it. 6. The staff were great! They were all very helpful and friendly.

They have a very nice pool and amenities such as access to beach, beach chairs, nice views and great lobby. It is close to the shopping and restaurants on Quinta Avenida (5th Ave). Staff was friendly and event director, Boris was quite fun and accommodating.

The sewage smell upon arrival is very poweful. The door to our room stick and seemed broken. This resort is in need of some repairs. The staff with the exception of a few sermed in experienced and very under stffed. Food was great.

the food was good, pool area was nice, lobby was nice, staff very friendly, a little pushy on the spa packages and diving trips. the rooms were small, cramped, shower was ridiculous in size and safety issues. we had to move our rooms because not what we requested 6 months ago the smell around the entire hotel was nauseating.

It was ok. I will never stay here again. I expected better. When we got there the concierge was trying to have us commit to a meeting to sell us a time share or something around those lines, he was very insistent. We told them ok, but didn’t show up to the meeting. The guy came looking for us to ask us why we didn’t show up. We were trying to relax without any compromises nor wanted any commitments. We told him that and he got bothered. For crying out loud…We’re on vacation!

Very friendly staff. Good food!

Lamentablemente la atención, el servicio es muy malo!!! Comida es pésima no hay variedad

Nothing

The first room I was giving had a funny smell. Woke up in the middle of the night with an allergic reaction, there was mold in my room. I reported this to the front desk and was moved to another room.

I love this property- I have stayed here 11 times. I can’t complain -from the location to the accessibility of pool chairs at any given time of the day… but what really means the most to me and my travel experience is the bed comfort which is great, to the quietness you don’t hear a thing but above all else the customer service is top notch. From Yulianna, to Zoila, to Delia, all of which work in the lobby and answer every and any question you may have. To Victor who always has a smile on his safe and takes care of every guest. Nadia and jasmine, and Johnny at the spa are amazing; and can’t forget just a few of the very personable staff Ivan, And loren. And so many more…. This hotel is truthfully one of my favorites. You see the same faces ; you get to know so many guests, you are so close to everything… and there is no doubt I will be back again next year, and the year after that. Safety/ covid precaution is maintained. The late night snack bar is a favorite, same with the swim up bar; can’t beat it. Breakfast omelets are delicious and if for some reason you forget an essential or need an American snack my vice Oreos 711 is literally less than 50 yards away.

The staff was great, always cordial and always ready to help Everyone was so nice. Good food, amenities and ambience.

I loved The Reef Coco Beach! Beautiful place with attentive staff!

Bad choice. Bad service, bad food, everything was low value. Listen to the 1 star reviews. They are telling the truth that this place is really bad compared to the other options. If you got the cheapest room just to drink all day you would be breaking even in terms of value.

Región 6, Calle Flamingo Lt 1 Mz 7 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Playa del Carmen Main Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Luis Donaldo Colosio, The Reef Coco Beach & Spa- Optional All Inclusive is within a 10-minute walk of popular sights such as Quinta Avenida and Playa del Carmen Main Beach. This 196-room, 3.5-star resort welcomes business and leisure travelers with a marina, a full-service spa, and 5 restaurants.


Dining

Relish the Japanese cuisine at Samurai, one of 5 onsite restaurants.


Rooms

Guests can expect to find 32-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Furnished balconies, ceiling fans, and safes are also standard.


Property features

Guests of The Reef Coco Beach & Spa- Optional All Inclusive have access to a marina, a full-service spa, and karaoke. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this beach resort include an outdoor pool, a children's pool, and a gym.

Room options

Premium Package

2 Double Beds | 1 King Bed | Sleeps 4

Superior Package

2 Double Beds | 1 King Bed | Sleeps 4

Superior Package with pool view

2 Double Beds | 1 King Bed | Sleeps 4

Premium Package with Partial Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for The Reef Coco Beach & Spa- Optional All Inclusive

Everyone (39) Couples (10) Family (15)
1
Friends

the room smelled of cigarettes. and they do not allow drinks or food to be brought into the room

By , from Bryan on Jan 11, 2023

Review comment responded on Jan 13, 2023

Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We regret that your experience was not up to your expectations, we wish you would have brought to our attention the room smelled in order to assist you.We sincerely hope you give us another opportunity to change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

3
Everyone

By on Jul 8, 2022

5
Family

Constant attention to detail and cleanliness. Great, friendly staff.

By on Jun 9, 2022

Review comment responded on Jun 10, 2022

Dear guest, Thank you for choosing The Reef Coco Beach as your vacation destination and for sharing your review. We are glad you had an amazing time and thank you for highlighting the attention to detail, friendliness of our staff and the cleanliness. We hope to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager

4
Family

the pool and staff was great, the food at the buffet is subpar at best. the restaurants on the property are amazing, especially the Samurai restaurant (don't expect to leave dinner sober is all i'm saying!) make sure to make your reservations asap. the people at the help desk for excursions were fantastic, we did Rio Secreto. the massages at the property were great and worth the $$. the beds are very firm, there is a sewage smell around areas of the hotel but it's not horrendous. showers are just decent, our rooms shower head wasn't lovely but got the job done. a lot of seaweed but that isn't the resorts fault, global warming is to blame for them. all in all, a great "budget" hotel and we had a lot of fun.

By on May 28, 2022

Review comment responded on Jun 15, 2022

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. It is great to know that you enjoyed the pool, the service, and the Samurai restaurant. Likewise, we appreciate you mentioning the aspects where we can improve. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

3
Family

1. The buffet food was cold no matter what time we ate there. The restaurants however, were very good. 2. The beach was full of seaweed and we ended up not even swimming in the ocean our whole trip. 3. The evening entertainment was just ok, but we have experienced much better other places. In addition, the evening entertainment didn't start until 9:30, so there weren't many people there and if you have kids you either have to miss the entertainment or keep your kids awake until 11pm. 4. Everyone puts their towels over the pool chairs first thing in the morning so there are never any chairs available unless you choose to move someone else's stuff. It would be nice if the staff didn't allow that to happen because there are times when people aren't using their chairs for hours at a time and others could have definitely used them. 5. There is visible black mold in the room and bathroom that appears to have already been covered up by paint. My husband, daughter, and myself all got sick on our trip and we are wondering if the mold had anything to do with it. 6. The staff were great! They were all very helpful and friendly.

By on Apr 29, 2022

Review comment responded on Apr 29, 2022

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your feedback. We regret that your stay was not up to your expectations, and we would like to offer you a sincere apology for the inconveniences experienced during your stay. We appreciate your feedback regarding some areas of opportunity. You can rest assured that we will give the proper follow-up to your observations in order to keep providing memorable stays to all our guests. We hope you will give us another opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Family

They have a very nice pool and amenities such as access to beach, beach chairs, nice views and great lobby. It is close to the shopping and restaurants on Quinta Avenida (5th Ave). Staff was friendly and event director, Boris was quite fun and accommodating.

By on Apr 12, 2022

Review comment responded on Apr 13, 2022

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are glad to know that you had a great time enjoying our service and facilities. Thank you for highlighting the friendliness of Boris. We hope to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager

2
Everyone

By on Mar 19, 2022

3
Partner Couples

The sewage smell upon arrival is very poweful. The door to our room stick and seemed broken. This resort is in need of some repairs. The staff with the exception of a few sermed in experienced and very under stffed. Food was great.

By on Feb 19, 2022

Review comment responded on Feb 23, 2022

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing a review about your stay. We regret to know that your stay was not up to your expectations, and we offer you a sincere apology for the inconveniences you experienced. We hope you give us another opportunity to host you again. Kind regards, Lizeth Arratia Hospitality Manager

2
Family

the food was good, pool area was nice, lobby was nice, staff very friendly, a little pushy on the spa packages and diving trips. the rooms were small, cramped, shower was ridiculous in size and safety issues. we had to move our rooms because not what we requested 6 months ago the smell around the entire hotel was nauseating.

By on Feb 14, 2022

Review comment responded on Feb 15, 2022

Dear guest, Thank you for choosing The Reef Coco Beach as your vacation destination and for sharing your review. We are glad to know that you enjoyed the food, pool area and the friendliness of our staff. On the other hand, we deeply regret that your room was not up to your expectations. Your observations will be addressed in order to keep improving our services. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

2
Family with small children

It was ok. I will never stay here again. I expected better. When we got there the concierge was trying to have us commit to a meeting to sell us a time share or something around those lines, he was very insistent. We told them ok, but didn’t show up to the meeting. The guy came looking for us to ask us why we didn’t show up. We were trying to relax without any compromises nor wanted any commitments. We told him that and he got bothered. For crying out loud…We’re on vacation!

By on Dec 23, 2021

Review comment responded on Dec 23, 2021

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We deeply regret that your stay was not up to your expectations, and we offer you an apology for the situation you described with the concierge. Rest assured that your review will be shared with the vacation club Management to prevent a similar situation in the future. We are sorry to read you do not intend to return but do sincerely hope you give us another opportunity in the future. Kind regards, Lizeth Arratia Hospitality Manager

The Reef Coco Beach & Spa- Optional All Inclusive

Región 6, Calle Flamingo Lt 1 Mz 7, Playa del Carmen, QROO 77710
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