Excellent
Everything
The property was beautiful, the service was excellent. The food was good, not great. The live music was very good, the shows were not great, the magic show was awful😬
I found the resort, beach and accommodations to be very nice. Service was good overall but definitely improved when staff was tipped. Food was inconsistent and not what I expected from a resort of this caliber. Drinks were also inconsistent between the different bars. The music and entertainment staff at the pool seemed to cater to more of a party atmosphere which kept us at the beach most days rather than the pool. We enjoyed our time at Secrets Maroma Beach Resort but we will be looking at other resorts options for future visits to the Cancun area.
If you're looking for rest, relaxation, and romance this is definitely the place to be. The property was beautiful inside and out. The staff were super friendly and amazing! The massage therapist, Merli, gave me the best massage in my life! Paola, Emir, our concierge, were so friendly and accommodating. The grounds and beach were beautiful. My husband took me for my birthday and I absolutely loved it! The only thing I was disappointed in was the food, I'm a foodie and this place was hit or miss. I think the steakhouse and Mexican restaurants were definitely a miss but breakfast, the seafood restaurant, and the food by the pool were good to great! Overall we absolutely loved our stay they spoiled me and we'll definitely be back! D.S.Curley
I enjoyed my stay at Secrets Maroma, the staff was AMAZING!!!!!! Ester in building 24 saved my life on a few things! My 1 and only complaint was the food was NOT up to par with what the resort tries to be. If a 5 star resort then food needs to be better than 3.5. We only had a few meals that we actually enjoyed
Favorite trip ever!! Service was amazing and we loved every second of it! They make each of you feel like the most special person. Can’t wait to go back!
The facility was very nice and clean. Great for a peaceful romantic trip. Currently, due to local government restrictions the bars are all closed by 11:00, and the dance club is closed altogether, so it isn't much of a party atmosphere. The food was pretty good, with a good variety of options. The service was great. The beach would have been great, but we went during the seaweed season. They do all they can to clean it up, but it just isn't possible to stay ahead of it all. If we go back, it will be during a different time of the year.
Staff was excellent. Plumbing was not.
The staff are absolutely outstanding. The service is just the best and it is impossible to say enough about how fabulous they were.. The room was not only wonderful but the resort decor is stunning and so interesting. We had access to amazing food at all times. And the choices were almost overwhelming.
Beautiful property, amazing/friendly stuff (hope they are well taken care of), food is fantastic and worthwhile shows! Only draw back I experienced is I got a half hour massage the day before we left and 5 days later I still have horrible neck pain. This will not stop me from visiting again thou, might just skip the massage :)
Absolutely beautiful. Very clean. Everyone was wonderful. We had the best time.
Best vacation ever thanks to secrets maroma! Beautiful beach and property and staff was so kind and accommodating !
Secrets Maroma Beach Riviera Cancun - Adults Only- All inclusive is adjacent to popular attractions such as Maroma Beach and El Manglar Golf Course. This 412-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. There are ample dining options with 8 onsite restaurants, including Preferred Beach Club, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include free minibar items, furnished balconies, and sitting areas.
Secrets Maroma Beach Riviera Cancun - Adults Only- All inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.
Excellent
Dear Jeremy W, It was and always will be a pleasure to host you in this, your home in the Mexican Caribbean. We are glad to know that you enjoyed your stay and had an excellent trip. Hope we have the opportunity to welcome you back. back in the not distant future. Sincerely, Daniela Hernández
Estimado Hector, Muchas gracias por visitarnos.Infelizmente su estancia no fue tan satisfactoria, podemos ver en su calificación. Primeramente, les ofrecemos nuestras más sinceras disculpas por cualquier inconveniente que se haya presentado.A nosotros nos ayudaría muchísimo que nos compartieras los motivos, nos apoya en la mejora de nuestros estándares de calidad.Esperamos que nos regalen una segunda oportunidad para brindarles unas vacaciones como se merecen.
Dear Cynthia Ann, We are very happy to know that you enjoyed your vacation at our resort and you rated us excellent, thank you for your input in the Expedia community. We hope you visit us more times, we will be happy to welcome you at Secrets Maroma Beach Riviera Cancun.
Everything
Dear Shaaol, Thank you for sharing your valuable opinion with us, it is very good to see your stay at Secrets Maroma Beach Riviera Cancún was a lovely experience. We feel proud of the fact you had an excellent time due to our staff's attentiveness and excellent service. We are looking forward to your return so we can pamper you again with our Unlimited-Luxury® inclusions
Dear Traci, Thank you very much for sharing your feedback regarding your visit to Secrets Maroma Beach Riviera Cancun. Thank you for having to choose us and hope we have the opportunity to welcome you back home in the not distant future.
The property was beautiful, the service was excellent. The food was good, not great. The live music was very good, the shows were not great, the magic show was awful😬
Dear Jerry, Thank you for sharing your feedback regarding your recent experience. We regret to know that we could not exceed your expectations regarding the food and the entertainment shows. Rest assured that we have already shared this information with our team. Looking forward to your next visit. Sincerely, Daniela Hernández
I found the resort, beach and accommodations to be very nice. Service was good overall but definitely improved when staff was tipped. Food was inconsistent and not what I expected from a resort of this caliber. Drinks were also inconsistent between the different bars. The music and entertainment staff at the pool seemed to cater to more of a party atmosphere which kept us at the beach most days rather than the pool. We enjoyed our time at Secrets Maroma Beach Resort but we will be looking at other resorts options for future visits to the Cancun area.
Dear Jason, We truly appreciate your feedback regarding your recent experience at Secrets Maroma Beach. It is a pleasure to read that overall you found the facilities to be very nice and comfortable. We are sorry to hear that you have the wrong perception regarding the service provided by our team, who strive to deliver excellent service regardless of tips. We have shared your comments regarding the food and beverages with our team, we are sorry to hear that we were unable to exceed your expectations regarding our food and beverages. If it is your decision to visit us again in the future, please do not hesitate to write to us, we will be happy to follow up on your next reservation in a timely manner. Sincerely, Daniela Hernández
If you're looking for rest, relaxation, and romance this is definitely the place to be. The property was beautiful inside and out. The staff were super friendly and amazing! The massage therapist, Merli, gave me the best massage in my life! Paola, Emir, our concierge, were so friendly and accommodating. The grounds and beach were beautiful. My husband took me for my birthday and I absolutely loved it! The only thing I was disappointed in was the food, I'm a foodie and this place was hit or miss. I think the steakhouse and Mexican restaurants were definitely a miss but breakfast, the seafood restaurant, and the food by the pool were good to great! Overall we absolutely loved our stay they spoiled me and we'll definitely be back! D.S.Curley
Dear Demetra, It is a pleasure to read that you had an amazing stay with us! We are truly proud of our staff and the service they provided daily to all our valued guests, rest assured that we will share your comments with Paola, Emir and your feedback with our culinary team, we are sorry to hear that the food did not exceed your expectations but fortunately we are pleased to hear that overall your visit was amazing and that you plan to visit us again. We look forward to welcoming you back. Sincerely Daniela Hernández
Dear Tamara, Thank you for rating your recent experience but mainly for having to choose us as your getaway destination. Hope we have the opportunity to be your hosts in the near future. Sincerely, Daniela Hernández
Dear Lisa,Hello from the sunny Mexican Caribbean!We are happy to have left a good impression on you.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.