The pros: The property is large and beautiful. The staff are incredibly friendly. The food is better than any all inclusive we’ve been too. The cons: we expected a beautiful ocean front beach but got a rocky and pretty inaccessible one. If we wanted anything other than Merlot red wine we had to pay for it because that is the only red wine under the all inclusive.

Spa was not good and overpriced for the service. Difficult to eat at night due to time of restaurants hours, dresscode, and no buffet. If you do excursions it is hard to eat after you come back.

This resort is AMAZING, absolutely beautiful. The food is the best you will ever have the staff is so attentive. 10/10 recommend for everyone to enjoy

Excellent resort and staff. Highly recommended!!!!!

Loved it. Thanks so much El Dorado Royale! I do look forward for returning Clean, beautiful, great atmosphere, very cordial stuff. Great Spa and beach on property 👏😊

Absolutely everything was perfect from the staff to the experience it was all amazing

Everything was clean and staff were knowledgeable and courteous!

This place was great! From the wait staff, top shelf liquor, clean beaches, great food and activities. We have stayed in 8 different resorts in the Cancun/Playa area and this by FAR was the best yet!

The trip was wonderful and relaxing. Food was great along with its top shelf liquor. The best I have ever had in Mexico and I have been there 18 times. I can honestly say, we did not have one bad meal. They really cater to your needs and or requests. The activity director (Jos) was a lot of fun. She really made you want to participate and I personally enjoyed the volleyball and crazy water-polo games. Ivan was also a very nice man and we wish them both the best.

I wish they would have acknowledged my birthday as I told them at check-in thats what I was there for.they said they would do a surprise decoration of my room one of the day but that never happened 😔

There are two things I didn’t like abou this resort. First thing is the beach. There are so much seaweeds in the water that made swimming and snorkeling very unpleasant. There are sandbags placed on the water, which kind of obstructed the view of the ocean. The water is not clear. No wonder there weren’t too many people out on the beach, most people spend their time at the pool. The second thing is the food and service at the restaurants. This is a 5 star gourmet resort, but the food and service definitely does not live up to the expectations for a 5 star resort. Our first night, we tried Kampai, Asian cuisine. There were so much good reviews of this place, so we decided to go here. First of all, the wait for a table was ridiculously long, we waited for 45 to 60 minutes (we got there at 7:15pm). Once we got our table, we waited again for another 10-15 minutes for the service. Finally, we ordered our foods (curry shrimp, pork noodle, pork satay, salmon sushi) and it was such a big disappointment. The curry shrimp was the worse. The shrimp was not fresh at all, it rather tasted rotten. The pork noodle soup was oily and salty. The salmon is sliced very thinly for the sushi and the rice wasn’t fully cooked. We left most of the foods untouched after our first two bites. We tried all the restaurants, except for one and the food quality for all of them are below average or just average. If you want good food, El Dorado Royale is not your place.

The resort was beautiful! The food was much better then your typical all-inclusive resort. The food/service at The Spot was the best! Although the food/service at Santa Fe was not great. We enjoyed our swim-up pool and the various pool options throughout the resort. All the staff was super friendly & helpful. Will definitely stay here again!

This was our first time to the Yucatan, but I have been to many All inclusive on the Pacific side of Mexico. I have also been to some all in inclusive in the DR. This was also my first Adult Only resort. This place blew away all my previous visits. The beginning of our trip had ~55% occupancy and was over 85% when we left. None of the time did we feel like we were tripping over other people. Plenty of opportunity to use all the amenities. The room was nice and well kept all week. The food was great too. Perhaps not "the best I've ever had", but I never felt the need or want to send anything back, it was still good. What makes this place even better is that the staff makes this place special. Our personal concierge Juan Diego did an exceptional job! So did everyone else throughout the resort. They all really go the extra step to make sure your needs are met. Will be returning.

We had high hopes for this trip after reading reviews. They do not have amenities that other all-inclusive resorts have. Also, ocean view is a sliver due to all of the trees, do not pay extra for it.

The staff is so nice and thoughtful and the grounds are beautiful. The food was delicious and there were plenty of options day to day. The swim up rooms were fantastic.

High end with a class in everything they do. Large resort with many places to eat and you can use their sister facilities (Generations) which also offers ample choices. One of our memorable vacation and will return.