Did not like the beach. In particular the structures in the water seemed to take away the beauty.
Loved the staff. I hope the company treats their staff as great as they treat every guest. Loved the swim out pool, our “next door neighbors” and the preservation of the beach and protection of sea turtles! Online it wasn’t super clear that this is a 3 part resort, I would have like to stay in the casitas as it’s newer, but really enjoyed our time there!
El dorado is an amazing property. The entertainment staff was friendly and personable, especially Haxby, Josie and Gucci. This is my 4th time staying on this property and every time has been great. The food is delicious and the level of friendliness on the entire property is hard to believe. I have never stayed at a property where everyone greets you and is very friendly. I have already booked a return trip and plan to book many more.
The pros: The property is large and beautiful. The staff are incredibly friendly. The food is better than any all inclusive we’ve been too. The cons: we expected a beautiful ocean front beach but got a rocky and pretty inaccessible one. If we wanted anything other than Merlot red wine we had to pay for it because that is the only red wine under the all inclusive.
Spa was not good and overpriced for the service. Difficult to eat at night due to time of restaurants hours, dresscode, and no buffet. If you do excursions it is hard to eat after you come back.
This resort is AMAZING, absolutely beautiful. The food is the best you will ever have the staff is so attentive. 10/10 recommend for everyone to enjoy
Excellent resort and staff. Highly recommended!!!!!
Loved it. Thanks so much El Dorado Royale! I do look forward for returning Clean, beautiful, great atmosphere, very cordial stuff. Great Spa and beach on property 👏😊
Absolutely everything was perfect from the staff to the experience it was all amazing
Everything was clean and staff were knowledgeable and courteous!
This place was great! From the wait staff, top shelf liquor, clean beaches, great food and activities. We have stayed in 8 different resorts in the Cancun/Playa area and this by FAR was the best yet!
The trip was wonderful and relaxing. Food was great along with its top shelf liquor. The best I have ever had in Mexico and I have been there 18 times. I can honestly say, we did not have one bad meal. They really cater to your needs and or requests. The activity director (Jos) was a lot of fun. She really made you want to participate and I personally enjoyed the volleyball and crazy water-polo games. Ivan was also a very nice man and we wish them both the best.
I wish they would have acknowledged my birthday as I told them at check-in thats what I was there for.they said they would do a surprise decoration of my room one of the day but that never happened 😔
There are two things I didn’t like abou this resort. First thing is the beach. There are so much seaweeds in the water that made swimming and snorkeling very unpleasant. There are sandbags placed on the water, which kind of obstructed the view of the ocean. The water is not clear. No wonder there weren’t too many people out on the beach, most people spend their time at the pool. The second thing is the food and service at the restaurants. This is a 5 star gourmet resort, but the food and service definitely does not live up to the expectations for a 5 star resort. Our first night, we tried Kampai, Asian cuisine. There were so much good reviews of this place, so we decided to go here. First of all, the wait for a table was ridiculously long, we waited for 45 to 60 minutes (we got there at 7:15pm). Once we got our table, we waited again for another 10-15 minutes for the service. Finally, we ordered our foods (curry shrimp, pork noodle, pork satay, salmon sushi) and it was such a big disappointment. The curry shrimp was the worse. The shrimp was not fresh at all, it rather tasted rotten. The pork noodle soup was oily and salty. The salmon is sliced very thinly for the sushi and the rice wasn’t fully cooked. We left most of the foods untouched after our first two bites. We tried all the restaurants, except for one and the food quality for all of them are below average or just average. If you want good food, El Dorado Royale is not your place.
The resort was beautiful! The food was much better then your typical all-inclusive resort. The food/service at The Spot was the best! Although the food/service at Santa Fe was not great. We enjoyed our swim-up pool and the various pool options throughout the resort. All the staff was super friendly & helpful. Will definitely stay here again!
This was our first time to the Yucatan, but I have been to many All inclusive on the Pacific side of Mexico. I have also been to some all in inclusive in the DR. This was also my first Adult Only resort. This place blew away all my previous visits. The beginning of our trip had ~55% occupancy and was over 85% when we left. None of the time did we feel like we were tripping over other people. Plenty of opportunity to use all the amenities. The room was nice and well kept all week. The food was great too. Perhaps not "the best I've ever had", but I never felt the need or want to send anything back, it was still good. What makes this place even better is that the staff makes this place special. Our personal concierge Juan Diego did an exceptional job! So did everyone else throughout the resort. They all really go the extra step to make sure your needs are met. Will be returning.
We had high hopes for this trip after reading reviews. They do not have amenities that other all-inclusive resorts have. Also, ocean view is a sliver due to all of the trees, do not pay extra for it.
Located in Playacar, El Dorado Royale, Gourmet All Inclusive by Karisma is 1.9 mi (3 km) from Playacar Golf Club. This 478-room, 5-star property has indoor private spa tubs along with 10 restaurants and a full-service spa.
This property is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
El Dorado Royale, Gourmet All Inclusive by Karisma's 478 rooms are air-conditioned and provide indoor private spa tubs, free minibar items, and balconies or patios. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free bottled water, and safes.
El Dorado Royale, Gourmet All Inclusive by Karisma features a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this adults-only property include a lazy river, a health club, and a spa tub.
Did not like the beach. In particular the structures in the water seemed to take away the beauty.
Loved the staff. I hope the company treats their staff as great as they treat every guest. Loved the swim out pool, our “next door neighbors” and the preservation of the beach and protection of sea turtles! Online it wasn’t super clear that this is a 3 part resort, I would have like to stay in the casitas as it’s newer, but really enjoyed our time there!
Dear Guest, Thank you very much for your review. We are glad to know you enjoyed your time with us. He hope to see you soon at Casitas. Regards.
El dorado is an amazing property. The entertainment staff was friendly and personable, especially Haxby, Josie and Gucci. This is my 4th time staying on this property and every time has been great. The food is delicious and the level of friendliness on the entire property is hard to believe. I have never stayed at a property where everyone greets you and is very friendly. I have already booked a return trip and plan to book many more.
Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.
The pros: The property is large and beautiful. The staff are incredibly friendly. The food is better than any all inclusive we’ve been too. The cons: we expected a beautiful ocean front beach but got a rocky and pretty inaccessible one. If we wanted anything other than Merlot red wine we had to pay for it because that is the only red wine under the all inclusive.
Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your Mexican Home.
Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises
Spa was not good and overpriced for the service. Difficult to eat at night due to time of restaurants hours, dresscode, and no buffet. If you do excursions it is hard to eat after you come back.
Dear Expedia User, Thank you for your recent review, sharing your recent visit experiences with Expedia comunity. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Rest assured we have shared your comments and experiences with the corresponding departamental management for their review and to see where imediate changed can be made. Thank you once again , your feedback is truly invaluable to us.
Thank you for taking your time to share your recent stay experiences with us.
This resort is AMAZING, absolutely beautiful. The food is the best you will ever have the staff is so attentive. 10/10 recommend for everyone to enjoy
Hola, estimada Heather, Es un placer leer tan maravillosa reseña, estamos complacidos por haber tenido la oportunidad de brindarle la atención que usted merece. Al estar comprometidos con la excelencia en el servicio, nos enorgullece saber que nuestro personal contribuyó a que su estancia fuera aún más placentera. Esperamos verte el proximo año!
Dear Guest, Thank you for sharing your 5-star review. We are glad you enjoyed your stay. We hope that El Dorado Royale Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,
Excellent resort and staff. Highly recommended!!!!!
Thank you for sharing your recent stay experiences and kind words. We are happy to hear you had amazing time during your holiday and hope to have the oportunity to host your next stay with us soon.
Dear Guest, Thank you for your comments and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices. Our mission is to make every stay as close to perfection. Kind Regards