Playacar Palace All Inclusive

Luxury property on the beach, with outdoor pool

VIP Access

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Where to?

Dates

June 2025

July 2025

Outdoor pool, pool umbrellas, sun loungers

Couples treatment rooms, sauna, steam room, body treatments

Superior Governor Suite Ocean View - King Size Bed | View from room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Pool
Breakfast included

Explore the area

Playa del Carmen, QROO

Playa del Carmen Maritime Terminal
‪2 min walk‬
Quinta Avenida
‪3 min walk‬
Playa del Carmen Main Beach
‪5 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Partial Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Partial ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

525 sq ft
Ocean view
Sleeps 2
1 King Bed

Superior Deluxe Ocean View - Kids & Teens Free

Very good

527 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Superior Walk Out Suite Ocean Front - Kids & Teens Free

Very good

527 sq ft
Ocean view
Sleeps 4
1 King Bed

Superior Governor Suite Ocean View - King Size Bed

525 sq ft
Ocean view
Sleeps 4
1 King Bed

Superior Deluxe Partial Ocean View - Kids & Teens Free

Wonderful

527 sq ft
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

525 sq ft
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Room Superior With Sea View

Sea view
Sleeps 4
2 Double Beds

Room Premium With Sea View

Sea view
Sleeps 2
1 King Bed

Suite With Sea View

Sea view
Sleeps 4
2 Twin Beds and 1 King Bed

Suite Deluxe With Sea View

Sea view
Sleeps 4
2 Double Beds

Suite Presidential With Sea View

Sea view
Sleeps 6
2 Double Beds and 1 King Bed

Room Superior With Partial Sea View

Partial sea view
Sleeps 4
2 Double Beds

About the neighborhood

Playa del Carmen

Located in Playacar, Playacar Palace All Inclusive is adjacent to Playa del Carmen Maritime Terminal and within a 5-minute walk of other popular sights like Quinta Avenida. This 4.5-star property welcomes guests with 201 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

Playa del Carmen Maritime Terminal - 2 min walk - 0.1 miles
Quinta Avenida - 3 min walk - 0.2 miles
Playacar Beach - 3 min walk - 0.2 miles
Playa del Carmen Main Beach - 5 min walk - 0.3 miles
Playacar Golf Club - 2 min drive - 1.1 miles

Getting around

Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

‪Carl’s jr Playa - ‬2 min walk
‪Starbucks - ‬3 min walk
‪Krispy Kreme - ‬3 min walk
‪Tributo Restaurante & Bar - ‬3 min walk
‪Senor Frog's - ‬4 min walk

About this property

Playacar Palace All Inclusive

Luxury property on the beach, with outdoor pool

Playacar Palace All Inclusive features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 49 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.

21-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, iPod docks, and coffee makers are also standard.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

Similar properties

Pool
Hot Tub
All inclusive
Spa

$247 nightly

Jul 21 - Jul 22

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Free full breakfast available daily 7:00 AM to 11:30 AM
2 bars/lounges
3 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

Billiards/pool table
Children's pool
Fitness classes
Full-service spa
Gym
Outdoor pool
Outdoor pool (guest access)
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

Children's pool
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Wheelchair-accessible parking

1 building
5 floors
Banquet hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Separate bathtub and shower
Slippers
Towels provided

Entertainment

21-inch LED TV with premium cable/satellite channels
iPod dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Desk
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 49 per person (roundtrip)
Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.

Property is also known as

All Inclusive Playacar Palace

Palace Playacar

Playacar All Inclusive

Playacar Palace

Playacar Palace All Inclusive

Playacar Palace Hotel Playa Del Carmen

Playacar Palace Mexico

Playacar Palace Resort

Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Playacar Palace All Inclusive Playa del Carmen

Playacar Palace Playa del Carmen

Playacar Palace All Inclusive All-inclusive property

car Inclusive inclusive prope

Frequently asked questions

Will I find all-inclusive rate plans at Playacar Palace All Inclusive?

Playacar Palace All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include dance classes, yoga, and live performances.

How much does it cost to stay at Playacar Palace All Inclusive?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on Jun 24, 2025 start from $363.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Playacar Palace All Inclusive?

Playacar Palace All Inclusive offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do near Playacar Palace All Inclusive?

This property is situated in Playacar, just steps from Quinta Avenida and Playa del Carmen Maritime Terminal, and within a short walk of Playa del Carmen Main Beach. You'll also find Playacar Beach and Mamitas Beach less than a mile away.

Is there parking available at Playacar Palace All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Playacar Palace All Inclusive?

Awe Spa is the property's spa and services include deep-tissue massages, hot stone massages, reflexology, and aromatherapy.

Does Playacar Palace All Inclusive feature a casino on the premises?

No, Playacar Palace All Inclusive doesn't have a casino.

Is there an indoor pool at Playacar Palace All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

Is Playacar Palace All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Are there hot tubs at Playacar Palace All Inclusive?

No, but this all-inclusive property offers jetted bathtubs in all guestrooms.

Does Playacar Palace All Inclusive have a restaurant with a breakfast menu?

Yes, Playacar Palace All Inclusive has 3 restaurants, and serves free full breakfasts each morning.

Does Playacar Palace All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Playacar Palace All Inclusive.

Does Playacar Palace All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Playacar Palace All Inclusive?

The closest major airport to Playacar Palace All Inclusive is Cozumel Intl. Airport (CZM), which is 20.9 mi away (253 minutes by car).

Are there rooms with balconies at Playacar Palace All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does Playacar Palace All Inclusive offer wedding services?

Take advantage of the wedding venue at Playacar Palace All Inclusive if you plan to say "I do" during your trip.

Playacar Palace All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Branko

Traveled with family

Mar 22, 2025

Liked: Cleanliness

Disliked: Amenities

The

Stayed 6 nights in Mar 2025

6/10 Okay

Nayzak Husney

Traveled with family

Mar 21, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Staff and food is good The pool and some amenities are not that good

Stayed 6 nights in Mar 2025

10/10 Excellent

Sandra

Traveled with group

Mar 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean,safe all around a very nice place

Stayed 7 nights in Mar 2025

10/10 Excellent

Charlotta

Traveled with family

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great food and drinks. Staff is super friendly. I wish there was a better beach area.

Stayed 4 nights in Mar 2025

10/10 Excellent

Anoria, CLEVELAND

Traveled with family

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have come to realize, reviews can be helpful in choosing a resort, however everyone has so many differing opinions and what's important to one person may not be for another, so my review of this property is based on what I found important for my family: cleanliness, accomodations, safety, food, and to truly enjoy the vacation without worry. This reality is small, however that wa what I wanted, we didn't want a resort that took five days to explore just to find a restaurant or a pool. This property was perfect for our family and even after 6 days we still found new hidden gems. This property is clean, we've stayed in properties that are not so this was a big plus for us. Other reviews stated the rooms with two double beds weren't big enough for a family. Well we traveled with our two teenagers (17,16) and the staff made sure we had a king bed with two roll aways for each kid, which was super accommodating since I have a son and daughter. The proximity to the shopping center was great, and the security on the property put our minds at ease, even though this wasn't a huge concern, I'm just an overly anxious traveler. The buffet food wasn't our favorite, overcooked meat and items were cold, si order food from the flat top grill, it was fresh and hot. The breakfast buffet was our favorite, the sweet/coffee shop in the lobby was also hands down our favorite, great coffee, crepes, and even lunch sandwiches. #2 pool snack bar for quesadillas and nachos, room service was also great.

Stayed 6 nights in Mar 2025

10/10 Excellent

Jerry

Mar 6, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Feb 2025

10/10 Excellent

Sonya Maria

Traveled with family

Mar 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.

Stayed 5 nights in Feb 2025

8/10 Good

Rochelle

Traveled with partner

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I spoke with them about the free room upgrade they would not apply. Also argued I had only $120. Not $250. Only things they offered were what anyone could get. Late check out, promotional material in merchandise with their logo on it, etc.

Stayed 3 nights in Feb 2025

8/10 Good

Stephanie

Traveled with family

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities

Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.

Stayed 5 nights in Feb 2025

10/10 Excellent

Stacy, Old Hickory

Traveled with group

Feb 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The people are so nice there. It does help to know a little Spanish though. Of course tipping helps. While they will change your American dollars to pesos there at the hotel, I highly recommend bring them with you if at all possible for shopping and what not. Much easier. Get up around 7am to put your towels down at the pool and go back to bed if you want. Food is to die for! Great activities around. Shopping is within walking distance and so is the ferry. I highly recommend this resort.

Stayed 6 nights in Feb 2025

10/10 Excellent

Jason

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Feb 2025

4/10 Poor

Qinling

Feb 26, 2025

Stayed 6 nights in Feb 2025

4/10 Poor

Ashish

Feb 24, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Stayed 5 nights in Feb 2025

10/10 Excellent

Diana

Traveled with family and small children, Traveled with group, Traveled with family

Feb 24, 2025

Liked: Staff & service, amenities

I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?

Stayed 3 nights in Feb 2025

10/10 Excellent

julie

Traveled with family

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.

Stayed 5 nights in Feb 2025

8/10 Good

Tezra

Traveled with family

Feb 24, 2025

Liked: Cleanliness, staff & service

Yes, this is an older property located just steps from downtown. Not a brand new, giant hotel. Smaller, more quaint and you get to know the staff quickly because of this. The rooms are nice. Very clean. Staff is the seller, they are wonderful and SO nice. I thought the food and presentation was great. They were working on misc. deferred maintenance/wear and tear (especially the exterior) while we were there. Painting, stucco, etc. Sadly the beach has pretty much washed away right in front of the hotel. This is not there fault and is happening in many places. You are just steps from downtown shops, so I liked that.

Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas, Renton

Traveled with group, Traveled with family

Feb 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super nice and helpful staff. Not too crowded. Amazing food options and high quality dishes.

Stayed 6 nights in Feb 2025

2/10 Terrible

chana

Feb 19, 2025

Stayed 4 nights in Feb 2025

8/10 Good

Janice

Feb 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Our servers were so friendly and helpful.

Stayed 5 nights in Feb 2025

6/10 Okay

Kim

Feb 10, 2025

Stayed 8 nights in Jan 2025

10/10 Excellent

Celina

Feb 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente todo ! Los mozos y la gente d recepción excelente

Stayed 2 nights in Feb 2025

8/10 Good

Cheryl

Feb 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel but it's a timeshare!

It was a beautiful place, very clean, good food, great service however it is a timeshare. The resort $$ they give you to spend costs you money regardless of what you spend it on. The spa services are ridiculously expensive and you can only spend some of it on those. The store you can spend it at only has knockoff things you can spend it on. A beach bag trying to resemble Armani and they said it was $200 and it cost me $32 of the "fee". Hotels.com needs to not provide $$ resort.

Stayed 3 nights in Jan 2025