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Recent guest reviews

Amazing resort! Everything was just what we were looking for from the staff to the property it was the best choice!

Everything was great! Friendly staff!

Is really quite if you are only going to sleep and don’t listen to anyone just the sales person trying to sell you the membership.

This property has natural cenotes and beautiful rivers to swim in. Also, there are lots of activities and food is decent. Personnel and staff are very friendly and attentive. Almost no waits to specialty restaurants and no need to make reservations. Decent size resort and everything is a short walking distance. This was our third time at this resort and we love it.

If you like to have all in one place, this is the place. Hector and Pablo from entertainment were going beyond to make you happy. All the staff is very friendly. A place to go again for sure!

Staff is vwry friendly. The resort is beautiful

It was secluded, staff was excellent, a decent amount of activities to do on site. Jorge, Balu, Diego, and Jeramie were excellent!

Great service by all personnel, good location , nice rooms , horrible beach conditions. hotel did not attempt to care for the beach. Public beaches were clean. Hotel was full of rotten algy very fould smell. Other hotels did not have thia problem. As they actually clean their beaches .

its seems old property, not as big as other hotels in playa del carmen. Good pools but no beach to swim cause of hurricane i guess and really bad smell. Little variety of food and its the same food every day, doesnt taste good either. Drinks are horrible, really watery. Room are comfortable and clean BUT you can hear everything like literary everything. Staff is working hard thats probably the only plus of this hotel, everything else is Really disappointing. We been in playa del carmen before and this is the worst experience we had.

I liked the pools and property The hot tub was too cold

They have too many nice amenities and activities to keep their guests entertained

On a nature preserve with ceynotes and wildlife- very clean and safe

The crew are always happy and smiling, they make me feel at home my entire stay. Selena from concierge helped me and my family for our daily Activities.

I like this hotel cause it is great , the staff is courteous and helpful and they let you know if they have any events going on ... had no trouble getting taxis to places I needed to go and the food was awesome

Everyone was great the express fenomenal in all aspects the food really good also

I love everything about my trip to Playa and my stay at Hacienda tres Rios was very pleasant.

Although, I understand Federal laws are not part of the Hotels rules. I believe, the hotel and Orbitz could have done a better job of letting their customers know before hand that such law will be in effect during travel. This information, will help customers adjust travel dates accordingly or perhaps choosing a different location.

The best part is the river. if you are looking to be in the Ocean look somewhere else because their beach is horrible. They only care about their club members, their food is horrible for people who books with Orbitz, expedia etc... the only ones who can have better food are their club Members. Basically if you want to have great vacations look for a resort that does not favors only their club members. I only give honest reviews, and they lack of customer service and would never stay there again. check out is at 11:00 am but by 8AM the Maid opened the door and were still on bed how rude. Then at 9:45 we went to the breakfast buffet before checking out and when we came back to get our luggage to the room at 10:40 the room was already locked and we had to call the maid so we could open the door and get our stuff out. believe for the price this resort is not worth the visit. I visit Riviera Maya a lot and this resort by far has been the most awful experience. They lacked of kids activities, the kids club was always open and only gave priority to their club members. We wanted to do the Snorkeling and 11:30 am on Saturday and they told us to meet at the Lobby but they never came to give the tour because they had not enough club members on the group. DO NOT COME TO THIS RESORT, LET THEIR MEMBERS USE IT THAT IS ALL THEY CARE ABOUT. look somewhere. they have Super Bad customer Service. their concierge needs a lot of training on customer service.

We loved this property and area already talking about our next trip there. The staff were so friendly and accommodating. It was very clean, the food was amazing, and there was always something to do!

Carretera Cancún-Tulum, Km. 54 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Riviera Maya, this aparthotel is 4.8 mi (7.7 km) from Maroma Beach. This 257-room, 4.5-star aparthotel has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7 AM to 11 AM. There are ample dining options with 6 onsite restaurants, including Casa Las Islas, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

The apartment has an array of amenities, including free minibar items, a furnished balcony, and an iPod dock. Guests can expect to find free WiFi and a 42-inch flat-screen TV with satellite channels and a DVD player. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a sofa bed, a coffee maker, and a safe.


Property features

This aparthotel features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive aparthotel include a children's pool, a gym, and a sauna.

Room options

Junior Suite Mangrove View With Balcony

Sleeps 4

Guest reviews for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Everyone (10) Couples (37) Family (40) Friends (5) Other (1)
5
Partner Couples Friends

Amazing resort! Everything was just what we were looking for from the staff to the property it was the best choice!

By on Apr 5, 2023

5
Family with small children

Everything was great! Friendly staff!

By , from Rockford on Jul 11, 2022

3
Family

Is really quite if you are only going to sleep and don’t listen to anyone just the sales person trying to sell you the membership.

By on May 22, 2022

4
Family with small children

This property has natural cenotes and beautiful rivers to swim in. Also, there are lots of activities and food is decent. Personnel and staff are very friendly and attentive. Almost no waits to specialty restaurants and no need to make reservations. Decent size resort and everything is a short walking distance. This was our third time at this resort and we love it.

By on Apr 4, 2022

5
Family

If you like to have all in one place, this is the place. Hector and Pablo from entertainment were going beyond to make you happy. All the staff is very friendly. A place to go again for sure!

By on Mar 30, 2022

5
Partner Couples

Staff is vwry friendly. The resort is beautiful

By on Mar 15, 2022

5
Partner Couples Friends

It was secluded, staff was excellent, a decent amount of activities to do on site. Jorge, Balu, Diego, and Jeramie were excellent!

By on Jan 31, 2021

3
Family

Great service by all personnel, good location , nice rooms , horrible beach conditions. hotel did not attempt to care for the beach. Public beaches were clean. Hotel was full of rotten algy very fould smell. Other hotels did not have thia problem. As they actually clean their beaches .

By , from Las vegas on Dec 12, 2020

2
Family

its seems old property, not as big as other hotels in playa del carmen. Good pools but no beach to swim cause of hurricane i guess and really bad smell. Little variety of food and its the same food every day, doesnt taste good either. Drinks are horrible, really watery. Room are comfortable and clean BUT you can hear everything like literary everything. Staff is working hard thats probably the only plus of this hotel, everything else is Really disappointing. We been in playa del carmen before and this is the worst experience we had.

By , from Seattle, Washington on Oct 25, 2020

4
Everyone

I liked the pools and property The hot tub was too cold

By , from MJ on Feb 27, 2020

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Carretera Cancún-Tulum, Km. 54, Playa del Carmen, QROO 77760
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