Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

A beach with palm trees, a wooden pier, and a lounge area with chairs and a table.
6 restaurants; breakfast, lunch, dinner, and brunch served
3 bars/lounges, 2 poolside bars, beach bar
A covered outdoor seating area with wicker furniture, a swing, and a view of the ocean.
Sauna, hot tub, steam room, body treatments, aromatherapy

Room options

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a sofa, a dining table, and a balcony with a view of greenery.

Deluxe Double Room

  • Canal view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Family Suite

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of greenery.

Family Suite

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Soaker Tub , Adult Only

A hotel room with a large bed, a sofa, a dining table, and a TV.

Junior Suite Soaker Tub , Adult Only

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Swim Up , Adult Only

A modern hotel room with a large bed, a sofa, a dining table, and a balcony with a view of greenery.

Junior Suite Swim Up , Adult Only

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Riviera Maya, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is within a 15-minute drive of popular attractions such as Gran Coyote Golf and Maroma Beach. This 257-room, 4.5-star property has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Tres Rios Ecopark - 1 min drive - 0.3 miles
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.1 miles
  • Gran Coyote Golf - 9 min drive - 4.9 miles
  • Playa Paraiso Golf Course - 10 min drive - 7.0 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 7.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Seafood - ‬12 min drive
  • ‪Beach Bar - ‬12 min drive
  • ‪Black & White - ‬11 min drive
  • ‪Festival - ‬11 min drive
  • ‪Sport Bar 24/7 - ‬11 min drive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and DVD players. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include free minibar items, furnished balconies, and iPod docks.
A private beach and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Jun 30 - Jul 1
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat and paddles
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Segway rentals/tours
  • Snorkeling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

More

  • 4 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Partner property access
  • Partner property beach club access
  • Partner property pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Frequently asked questions

Will I find all-inclusive options at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and mini golf.

How much does it cost to stay at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive on Jun 30, 2026 start from $462, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see within easy reach of Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

This property is situated in Riviera Maya, just steps from Tres Rios Ecopark. You'll also find Maroma Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is parking available on site at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Ya Ax Che is the property's spa and services include hot stone massages, aromatherapy, and reflexology.

Are there luxury amenities available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yes, guests can indulge in luxuries such as 2 outdoor pools, a private beach, and a poolside restaurant at this property.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive feature a casino on the premises?

No, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive doesn't have a casino.

Will I find an indoor pool at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

There are many amenities for couples at this property, including champagne service as well as a private beach and a beach bar.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a hot tub?

No, but this property does have a steam room.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Will Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

The closest major airport to Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is Cozumel Intl. Airport (CZM), which is 29.8 mi away (268 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 28.3 mi away (42-minute drive).

Are there rooms with balconies that I can book at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yes, every guestroom at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive comes with a furnished balcony and some offer canal and garden views.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive if you plan to say "I do" during your trip.

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 14 out of 33 reviews
Rating 8 - Good. 3 out of 33 reviews
Rating 6 - Okay. 6 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 8 out of 33 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities
Great rooms and very kind staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos and Abel at the pool bar are the friendliest staff you could ask for. Always there with a smile.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
New rooms, spotless clean, cleanest rooms I started in, food was great- lots of choices and good quality, they had a lot of activities that were free such as kayaking, bike riding to see the cenotes on their property, beaches were beautiful, fun activities for kids, we will be coming back there.
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

CHRISTINA

Liked: Cleanliness
Disliked: Staff & service
Unless you are a member of La Herencia, expect to be treated a little less. From menu quality of just saying hola!
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Lindsay Lee

Liked: Property conditions & facilities, communication
I wish food had been a bit better but overall a nice stay.
Verified

10/10 Excellent

Molly

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great time at Hacienda Tres Rios. The staff was super friendly and helpful. The food was amazing at every restaurant, but we especially loved Alebrije. The activities that you can do are all fun and you are able to see the beautiful property. We loved seeing the adorable monkey and other wildlife. We would definitely visit again!
Stayed 6 nights in Nov 2022
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property with lots to do onsite -- biking, kayaking, swimming in the pools, ocean and cenote, plus miniature golf, entertainment and water slides. Delicious food and drinks! Our only complaint was that we requested a king bed, but Expedia did not share our request with the resort. We were given a room with two queen beds and had to move to a room with a king the next day.
Stayed 7 nights in Oct 2022
Verified

2/10 Terrible

Luis

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Food was terrible, staff was unfriendly, we were talked into getting a “timeshare” with them very persistent, but it’s all lies do not, and I repeat do not get their so called time share it’s a bunch of lies and they’ll end up blocking you and taking your money.
Verified

2/10 Terrible

JOANNE

Disliked: Property conditions & facilities, communication
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Doris

Liked: Cleanliness, amenities, property conditions & facilities
La propiedad está muy hermosa, Pablo Rendón en la registracion nos dio un servicio excelente, siempre pendiente de nuestros necesidades asta una simple curita te la conseguía, personas como él se merecen un reconocimiento su servicio era igual para todos miembros o no él daba lo mejor. pero el servicio para los que no somos miembros es diferente, en el servicio de la comida pedí más de una vez bebidas en la área de la playa que nunca llegaron, el restaurante de desayuno el servicio fatal nunca preguntaban si necesitabas algo, tienes que andar persiguiendo a los meseros para que te traigan las bebidas. Deberían tener un mejor trato también para los no somos miembros porque todos estamos pagando. Gracias a Pablo por su gran servicio al cliente.
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Monica

Disliked: Amenities, property conditions & facilities
Si no eres socio, no vayas. La atención y la comida es MUY MALA, y pequeño detalle los ríos tienen cocodrilos, un gran peligro si quieres hacer las actividades que ofrecen, nos tocó ver a “Pancho” el cocodrilo que suele visitar la zona de las albercas, los mismos salvavidas nos comentaron que el mayor riesgo de muerte en las actividades eran los cocodrilos y realmente es el único atractivo que tiene el hotel, la playa está muy fea, no hay sargazo pero es arena oscura y revuelta, ni en la orilla te ves los pies. En las albercas hay muy pocos camastros como para el 20 % de los huéspedes y no hay barra de bebidas, tienes que salir del agua a pedirlas, ofrecen cerveza en lata solo para socios, para los demás de barril y caliente, eso sí habitaciones remodeladas muy bonitas aunque estuvimos 4 días sin llaves porque no funcionaba el sistema, cada que queríamos ir al cuarto teníamos que ir antes a recepción a pedir que nos abrieran
Stayed 6 nights in Dec 2025
Verified

2/10 Terrible

Leonardo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Muy mal servisio de stuff del consier no tenian sufisiente comida lascamas muy viejas nuestro alojamiento en Este Lugar es de lo peor en todas las veses de estansia en Cancun playa del Carmen muy malo
Stayed 5 nights in May 2022
Verified

6/10 Okay

Larissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Es una pena que unas instalaciones de tanta tradición hayan bajado su nivel de servicios. Muy poco personal para atención en restaurantes y zona de albercas.
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife loved this resort and will be going back. There is so much to do just at the resort itself and we wished we’d had more time to do them! Next time for sure!
Stayed 7 nights in Nov 2021
Verified

4/10 Poor

Juan, Cuernavaca

Disliked: Amenities, property conditions & facilities
Me gusto el área de albercas, no me gustó la comida, las bebidas terribles, las playas destruidas y su mobiliario muy viejo
Stayed 3 nights in Dec 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all love staying at Hacienda Tres Ríos, all staff was very friendly and polite...!
Stayed 7 nights in Feb 2020
Verified

10/10 Excellent

SharonS., NJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our week stay at HTR. The property was located on a beautiful ecological park that is self sustained. The property is well maintained and the staff are constantly cleaning all areas. Our room was beautiful and we enjoyed the hardworking staff very much.
Stayed 7 nights in Feb 2020
Verified

8/10 Good

JoseMartinez, carson ca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonito todo. pero creo que le falta mucho como hacienda, en la estructura deberia haber actividades de hacienda or articulos decoratibos en los jardines. no tiene mucho de hacienda.
Stayed 7 nights in Oct 2019
Verified

4/10 Poor

Peter

Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Hadassah

Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Horacio

Liked: Cleanliness, communication
Stayed 7 nights in Aug 2024
Verified

2/10 Terrible

Jahaira

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022
Verified

6/10 Okay

Marek

Stayed 6 nights in Jun 2022

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