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Ocean Maya Royale All Inclusive Adults Only

4.0 out of 5.0

Recent guest reviews

Everthing was great. The only thing i didnt like was the beach. I know you dont have control over that.

Excellent vacation and would definitely go back. I don't think you can beat this resort compared to the low cost. The resort and room were very clean. Food was very good. Staff was great. I would say this resort is just a step below some of the high end resorts, which seem to be double the price.

Great activities and the staff were very friendly!

I love the staff and the kindness of most of the employees. I didn’t like that the smell of the rotting seaweed was so bad that a whole section of beach area was not usable.

Everything went well. Our only complaint was the smell due to the massive amount of dead seaweed when near the beach water. They were constantly trying to deal with it but it was just too much.

The staff and the food! Excellent !! Staff very friendly and helpful, food out of this world

Pros: -The property and rooms were very clean -Comfortable beds -Food was delicious - lots of choices. One restaurant does require men to wear pants and closed toed shoes, but it's not strictly enforced -The staff was super friendly -The pool area is really nice -Lots of activities on the resort to keep you entertained. Christian, Naomi, and Arturo did a fantastic job with the pool activities! They made our stay memorable -Great value for your money -Good drinks Cons: -The rooms are heavily air conditioned, which could be a pro or a con depending on how warm you run (I slept in a sweatshirt and sweatpants, but I run cold) -The staff tries to sell you things, such as their version of timeshares. It got frustrating being approached multiple times a day throughout the trip -There is not much swimable beach due to the coral reef. If you are a beach person, I recommend a different resort, but if you are a pool person, this is a great resort. The beach area is very nice though if you don't care about getting in the water -Out of our group of ten, six people got sick on the trip. Not sure what it was from or if it had anything to do with the resort Overall, I'd recommend this resort, especially for the price.

Beautiful resort with friendly staff. If you are a beach person, I do not recommend.

I did not like the smell from the seaweed and everywhere we ate was unconfortably warm.the food and drinks along with staff were excelent

The customer service was great. Everyone was so friendly and looked to be enjoying their job. Pools were nice. Food and drinks were great. Beach was covered in seaweed couldnt see the beach not their fault for that the pools were great though.

Was very good, exceeded our expectations, good food, drinks, pools, staff

Amazing hotel ! The best the food and all the entertainment staff. Especially Andrea !!! So kind and funny

The beach was not very good, but the resort was excellent. Good food and service. I loved the nightly entertainment.

The property was nice and small, quick 7 minute walk from the lobby to the beach. The Privilege rooms were spacious, beds were very firm though and had a rubber liner between the sheet and mattress that kept you very hot at night. The pools were nice, the cabanas were appreciated to keep the hot sun at bay. The bar options were nice, but wish there was maybe one or two more bar and restaurant options.

Tennis equipment could use an update, rackets and balls especially.

During my 7 night stay I had to get a new Room key 16 times, resulting in me continually being locked out of my Room. One day when I returned from an excursion I found my Room Patio door window broken , and was told that I would either have to pay for or risk being detained. I don't break the window and didn't appreciate being threatened. I spent almost $2000 at this resort and they treated me like garbage. They also repeatedly made us make reservations for restaurants that were not even remotely close to full. It was not uncommon for us to be told that we could either have the 7 o'clock or 9 o'clock reservations, only to show up at 7 o'clock and be the only people in the restaurant. As a "priviledged" guest at this resort I do not feel honored are well taken care of it all. It's a shame too because some of the workers at this resort were very friendly kind and I'll remember them for a long time however the people who work in the reception and booking area ruin the experience

Carretera Federal Chetumal, km. 299 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

El Camaleon Mayakoba Golf Course is within 2 miles (3 km) of Ocean Maya Royale All Inclusive Adults Only while other popular attractions such as Tres Rios Ecopark are within 3 miles (5 km). This 320-room, 4-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Relish the international cuisine at La Hacienda, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with satellite channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a furnished balcony, a minibar, and a coffee maker.


Property features

Guests of Ocean Maya Royale All Inclusive Adults Only have access to a full-service spa, 2 outdoor pools, and a fitness center. If you drive, put free valet parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a spa tub, a sauna, and an outdoor tennis court.

Room options

Maya Deluxe Ocean View

Full 2 | King 1 | Sleeps 3

Privilege Honeymoon Junior Suite

King 1 | Sleeps 2

Privilege Honeymoon Maya Deluxe

King 1 | Sleeps 2

Privilege Junior Suite Adults Only

Full 2 | King 1 | Sleeps 3

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (44) Couples (39) Family (11) Friends (10) Other (2)
5
Everyone

By on Jul 13, 2019

Review comment responded on Jul 13, 2019

Dear Guest: Thank you very much for your review, in Ocean Maya Royale our main goal is the best experience with our services and quality. We would like to invite you to share your experience on social media. We will be pleased to assist you one more time, hope to see you very soon. Muchas gracias

5
Families

Everthing was great. The only thing i didnt like was the beach. I know you dont have control over that.

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Dear guest, Thank you so much for your commentary, as you told us we don't have a control but is really important mention you, we have around 10 people for cleaning up the beach everyday because our main goal is you will have nice stay with us. Please another assistance that you will have, don't doubt to contact to us.

4
Friends

Excellent vacation and would definitely go back. I don't think you can beat this resort compared to the low cost. The resort and room were very clean. Food was very good. Staff was great. I would say this resort is just a step below some of the high end resorts, which seem to be double the price.

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Dear Guest Thank you for choosing us through Orbitz. We do appreciate your comments regarding the way we all the staff accomplish our duties. We hope to have the chance of receiving you in a near future. Muchas gracias

5
Everyone

By on Jul 5, 2019

Review comment responded on Jul 5, 2019

Hola Dear Guest. Thank you for choosing our hotel OMR through Travelocity. Also for you kind comments regarding our services and the way we all do accomplish or assigned duties. Muchas gracias

5
Friends

Great activities and the staff were very friendly!

By on Jul 1, 2019

Review comment responded on Jul 2, 2019

Dear guest, Thank you so much for sharing your attractives commentaries about our activities and our friendly staff, our main goal is during your stay happen a nice experience. Please we will appreciate if you continue post your opinion. Have a wonderful day.

4
Everyone

By on Jun 24, 2019

Review comment responded on Jun 24, 2019

Dear guest, Thank you so much for choosing our resort for your holidays. We appreciate to much your review and please, any assistance or question don't doubt to contact to us because your opinion is really important for be much better.

4
Everyone

I love the staff and the kindness of most of the employees. I didn’t like that the smell of the rotting seaweed was so bad that a whole section of beach area was not usable.

By on Jun 20, 2019

Review comment responded on Jun 20, 2019

Hola dear Guest. Thank you for choosing our hotel trough Orbitz. We appreciate your kind comments also offer an apology due the mother`s nature condition. We really hope to have the chance of host you again in a nearby future. Muchas gracias

5
Partner Couples

Everything went well. Our only complaint was the smell due to the massive amount of dead seaweed when near the beach water. They were constantly trying to deal with it but it was just too much.

By on Jun 8, 2019

Review comment responded on Jun 10, 2019

Hola Dear Guest thank you for kind comments it is very appreciated. Regarding the seaweed issues, we are putting so much eford on keeping the beach on the best possible shape.

5
Partner Couples

The staff and the food! Excellent !! Staff very friendly and helpful, food out of this world

By on May 26, 2019

Review comment responded on May 26, 2019

Thank you very much for your feedback, do not forget to share your experience on social media and we hope to assist you once again very soon. Muchas gracias

4
Partner Couples

Pros: -The property and rooms were very clean -Comfortable beds -Food was delicious - lots of choices. One restaurant does require men to wear pants and closed toed shoes, but it's not strictly enforced -The staff was super friendly -The pool area is really nice -Lots of activities on the resort to keep you entertained. Christian, Naomi, and Arturo did a fantastic job with the pool activities! They made our stay memorable -Great value for your money -Good drinks Cons: -The rooms are heavily air conditioned, which could be a pro or a con depending on how warm you run (I slept in a sweatshirt and sweatpants, but I run cold) -The staff tries to sell you things, such as their version of timeshares. It got frustrating being approached multiple times a day throughout the trip -There is not much swimable beach due to the coral reef. If you are a beach person, I recommend a different resort, but if you are a pool person, this is a great resort. The beach area is very nice though if you don't care about getting in the water -Out of our group of ten, six people got sick on the trip. Not sure what it was from or if it had anything to do with the resort Overall, I'd recommend this resort, especially for the price.

By on May 23, 2019

Review comment responded on May 25, 2019

Dear Guest ; We all the staff appreciate for your kind comments. since they are really important for all of us, we kindly ask you for place them on the social media. Muchas gracias

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.