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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 2 outdoor pools
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
Indoor wedding
2 outdoor pools, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪8 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪85 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.6 out of 10
Excellent
(7 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Romance Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe

9.2 out of 10
Wonderful
(119 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About the neighborhood

Playa del Carmen

Located in Riviera Maya within 2 miles (3 km) of El Camaleón Mayakoba Golf Course, Ocean Maya Royale - Adults Only - All Inclusive is within a few miles (5 km) of Playa Xcalacoco. This 320-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 5 restaurants.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 1.8 miles
  • Gran Coyote Golf - 8 min drive - 4.0 miles
  • Tres Rios Ecopark - 9 min drive - 2.2 miles
  • Playa Xcalacoco - 11 min drive - 4.8 miles
  • 28 de Julio Square - 11 min drive - 5.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Festival - ‬7 min drive
  • ‪El Charro - ‬2 min walk
  • ‪Black & White - ‬7 min drive
  • ‪La Hacienda - ‬3 min walk
  • ‪Jaal-Ha - ‬8 min drive

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Guests of Ocean Maya Royale - Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and an outdoor tennis court.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Furnished balconies, minibars, and coffee makers are also available. Housekeeping is available on request.
2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system and eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Frequently asked questions

Are there all-inclusive rate plans at Ocean Maya Royale - Adults Only - All Inclusive ?

Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, tennis, and volleyball.

How much does it cost to stay at Ocean Maya Royale - Adults Only - All Inclusive ?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at Ocean Maya Royale - Adults Only - All Inclusive on Dec 22, 2025 start from $292.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Ocean Maya Royale - Adults Only - All Inclusive ?

Ocean Maya Royale - Adults Only - All Inclusive offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What is there to do near Ocean Maya Royale - Adults Only - All Inclusive ?

This property is situated in Riviera Maya, close to Maroma Beach, Playa del Carmen Main Beach, and Tres Rios Ecopark. You'll also find El Camaleón Mayakoba Golf Course and Gran Coyote Golf within a short drive.

Is there parking available at Ocean Maya Royale - Adults Only - All Inclusive ?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Ocean Maya Royale - Adults Only - All Inclusive ?

Despacio Spa Centre is the property's spa and services include Swedish massages, sports massages, body wraps, and reflexology.

Does Ocean Maya Royale - Adults Only - All Inclusive include a casino on the premises?

No, Ocean Maya Royale - Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at Ocean Maya Royale - Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Ocean Maya Royale - Adults Only - All Inclusive ?

This adults-only all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, 4 bars, and an ocean-view restaurant.

Are there hot tubs at Ocean Maya Royale - Adults Only - All Inclusive ?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Ocean Maya Royale - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Ocean Maya Royale - Adults Only - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Ocean Maya Royale - Adults Only - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Ocean Maya Royale - Adults Only - All Inclusive .

Does Ocean Maya Royale - Adults Only - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Ocean Maya Royale - Adults Only - All Inclusive ?

The closest major airport to Ocean Maya Royale - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 27.1 mi away (264 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 29 mi away (43-minute drive).

Can I book a room with a balcony at Ocean Maya Royale - Adults Only - All Inclusive ?

Yes, every guestroom at Ocean Maya Royale - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Ocean Maya Royale - Adults Only - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Ocean Maya Royale - Adults Only - All Inclusive .

Reviews

Ocean Maya Royale - Adults Only - All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1671 out of 2722 reviews
Rating 8 - Good. 620 out of 2722 reviews
Rating 6 - Okay. 250 out of 2722 reviews
Rating 4 - Poor. 90 out of 2722 reviews
Rating 2 - Terrible. 91 out of 2722 reviews

Reviews

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here in July 2025. We had the best service! Kevin was very attentive to our needs when we checked in. He was very kind and always checked in with us to make sure our stay was perfect. We had great servers at the restaurants and bars also. The beach was clean and the entertainment was awesome!
Stayed 4 nights in Jul 2025

2/10 Terrible

Maria Mon Kay

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Worst all-inclusive vacation I've ever experience. Booked this resort because of the Orbitz VIP access guarantee. We arrived at the resort and checked in, were quickly driven to our room via golf cart. When we got to the room, we realized only the hall light worked, and none of the other lights worked. We tried calling front desk to inquire, but the phone lines also were not working. We ended up having to walk all the way back to front desk to be told that there was an ongoing power outage. We interacted with several staff members from the time of arrival to the time we arrived at our room and not one staff member informed us of the power outage, until we came back asking for answers. We checked in at 3pm, the power did not return until 10:30pm. We showered in the dark with our cell phone flashlights. We had hot water the first night, then proceeded to have NO hot water for the rest of our 5 nights. Each night required us to call down to front desk, wait another hour before they could rectify the situation before we could shower for bed. Our last night, we called front desk at 10:30pm and was asked if we were sure there was an issue as no one else in our building had reported an issue "in the last 27 minutes." We were repeatedly told that the hot water should return in 20 minutes, despite MULTIPLE calls to follow up. We eventually demanded a room change at 12:45am and was not moved until nearly an hour later. Not once did any staff members apologize for the inconvenience.
Stayed 5 nights in Sep 2025

10/10 Excellent

Trevor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Food was great not the best water access but always very friendly.
Stayed 3 nights in Sep 2025

8/10 Good

Brittney Lynn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort but was still very much enjoyable!
Stayed 11 nights in Aug 2025

2/10 Terrible

Roger

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 9 nights here thinking we’d get the relaxing, all-inclusive vacation we paid for. Instead, we got a nightmare. Our room smelled like mildew, the AC leaked so badly we had to keep a trash can under it the entire stay, and the bathroom was crawling with bugs. Guest services brushed us off until day 7 then only offered to move us because they wanted to swap our TV. The food? A disaster. The buffet was closed except for breakfast, almost every restaurant needed impossible reservations, and the few options left were terrible. The Italian place was so bad we literally spit out the food and left. We ended up booking excursions just to avoid being stuck at the hotel. On checkout day, construction crews were ripping apart the room next to us, and then the hotel tried to hold us over a missing bracelet and make us pay for it. After everything we went through, that was the final slap in the face. We come to Playa every year and love it but this resort was by far the worst experience we’ve ever had. If you’re looking for an stress-free vacation, look anywhere else.
Stayed 8 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Althea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with my friend. Property was nice, a little cozier than the photos suggested but that didn’t bother me. The rooms were nice and the air conditioners were a Godsend. The food was not great in my opinion even in the restaurants. The employees were great and they did great with entertaining us. We did get roped into a timeshare exchange program but that’s on us in exchange for free messages. Beach in August has lots of seaweed. The downtown area was bustling and more touristy than we were hoping but overall for a long weekend stay, I enjoyed it more than I anticipated. Oh. Bring bug spray!! It’s like $50 otherwise
Example of activities
Stayed 3 nights in Aug 2025

6/10 Okay

Haydee Olan

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está en buenas condiciones y el personal de las actividades de los bares José y de las actividades Alejandro se portaron esperctacular. El hotel para ser de adultos tiene muchas restricciones y un ambiente demasiado pasivo. De Otra parte la última noche no me percaté que dejé mis gafas de sol sobre la cama y al regresar ya no estaban. Solicité una investigación pero me tocaba regresar y nunca me contestaron. Para mí estuvo bueno para una vez pero no regresaría.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elliott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff & stay.
Stayed 6 nights in Aug 2025

8/10 Good

Tmesia R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place even with the animals roaming around
Stayed 4 nights in Aug 2025

10/10 Excellent

patricio

Liked: Cleanliness, staff & service, property conditions & facilities
Little animals
Stayed 6 nights in Aug 2025

10/10 Excellent

Maria A Ortiz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta perfecto cuartos muy limpios!! Comida riquisima peesonal amable!! Todos!! Lo unico que para mi les falta es musica en español!! Musica mexicana !!
Stayed 3 nights in Aug 2025

10/10 Excellent

Denden

Liked: Cleanliness, staff & service, property conditions & facilities
It’s so nice all the people are so nice very safe
Stayed 5 nights in Aug 2025

10/10 Excellent

Chrisleini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Aug 2025

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, smaller property- we loved the staff and we were pleasantly surprised at the "fun pool" party vibe. However, the atm was broken and that was very inconvenient, as we were relying on the option to replenish our cash. Definitely would go again
Stayed 6 nights in Aug 2025

10/10 Excellent

Melody

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my husband and friends really enjoyed our stay at Ocean Maya the resort was small enough to walk every where. I am gluten free and every restaurant was accommodating. Wish we would of came in the spring the pool was very warm in late August.
Stayed 7 nights in Aug 2025

8/10 Good

DANIEL, Hopatcong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Carole Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros.. All the amazing staff, excellent food, the evening entertainment the pool's and the wonderful beach. Cons.. No iron or ironing board ( they had a hand steamer but nowhere to hang clothes) no self serve laundry, only one mirror in the bathroom and nowhere to hang wet swim wear outside on the ground level patio..
Stayed 23 nights in Aug 2025

8/10 Good

Jordan

Stayed 4 nights in Aug 2025

8/10 Good

Jimmy

Liked: Cleanliness, staff & service
Good please
Stayed 7 nights in Aug 2025

8/10 Good

Adriana P, north bergen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general everything was very good. The only complaint it’s about the restaurant la hacienda, the ac in there wasn’t enough… one day at the dinner I didn’t feel well because was to hot…
Stayed 6 nights in Aug 2025

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Ocean Mays! The restaurants were excellent with lots of great options, and the staff was super friendly and accommodating throughout my visit. They really made the experience enjoyable—I’d definitely come back!
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristi Lynn, Bethel Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to an all-inclusive resort. This was a great place and the staff was amazing!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Chantel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beside the mosquitoes
Stayed 3 nights in Aug 2025

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