Skip to main content
Beginning of main content

Recent guest reviews

The resort was beautiful, staff was very friendly, will be back!

Omg we will stay at this Hotel again for sure the experience is as great everything was great the staff very nice and always helpful the food was Great everything was great

My overall experience was great. I didn't like that they pushed buying into their resorts so hard in the beginning and when you didn't buy some of them treated you differently. We had to ask several time for housekeeping the first few days but after that it was great. The person checking us out was rude but for the most part the staff was great. The entertainment staff was amazing. They always had stuff for us to do and they really did a great job keeping every person involved. I would stay here again in the future.

Food was good, not excellent. They couldn't keep up with the seagrass on the beach and some days you couldn't get in the water. Property was beautiful and the staff friendly. Short staffed due to pandemic but they did well

The staff are amazing and work hard to provide excellent customer service.

The rooms were very clean and modern. The food was the best we've had at an all inclusive. Pool area was clean. Pool temperature was not as cold as others. Definitely going back

There was a lot of things to do even during the pandemic and the only thing that took some getting used to or the Mexican raccoons I think they're called "Coati"

Nothing unique about this crappy resort. Very nice massage at the spa and that's it. Awful food and the worst selection of wines (basically, one white, one red and one rose and they were all bad)! This resort really needs a renovation and I would never recommend it to anyone!

Horrible experience, no electricity, no a/c, pools were closed, very rude front desk personal

This resort was very good. We were pleased with our room. The beach is the absolute best part. Food was good but not all restaurants were open. I give it a 9/10 because I had an amazing time here. The bar staff is amazing. I would definitely recommend this resort.

Our room 2502 was stuck it the far back corner away from everything. It was a pain to have to put your key in to make the lights work. Each time you took it out you had to reset the clock. The Clovid 19 virus was taking off and the resort taking a hit! Half of the restaurants closed! And little dining options available. It was disappointing as guests. I’m sure devastating for the staff. Ocean Maya is far from everything, unable to walk to any activity outside of the resort. It was quiet, most times we enjoyed that but had our adult children been with us they would have been bored to death. I would visit the resort again if I was looking for a quiet relaxing time.

The property was great. Staff amazing! Will recommend to anyone looking for a vacation place in Mexico.

Not best customer service from staff. Property is very clean though. However utensils weren’t always clean properly

I was disappointed in the beach. I know most people don’t mind but I did not like the sexual innuendos always made by the entertainment staff all the time. I did not like how they made people drink shots of tequila, there are many recovering alcoholics out there that just one drink like this would send them back into alcoholism. I thunk so e of the afternoon games were in poor taste and very vulgar. Overall OMR was a very nice place but I wouldn’t return because of what I wrote. Staff was great, went out of their way to take care of any problem that came up.

I really enjoyed the music at the lively pool and also the pool side activities and games. We looked forward to them everyday whether we participated or just watched. The staff was wonderful from the entertainment staff, bartenders, waiters, waitresses to the photographers. Everyone was so much fun and made us feel to welcome. I enjoyed some of the evening shows being outside instead of the theater. The food was pretty good but I wish there was more options of restaurants (maybe 1 more option for supper). The Mexican restaurant didn't have a gluten free entrée so we didn't go there. We stayed here 10 years ago and would go back again in a heart beat!

Carretera Federal Chetumal, km. 299 Playa del Carmen QROO

Hotel highlights

  • Close to Tres Rios Ecopark
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Tres Rios Ecopark is within a mile (2 km) of Ocean Maya Royale All Inclusive Adults Only, and other popular sites like El Camaleon Mayakoba Golf Course are within a couple of miles (3 km). This 320-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.


Dining

There are multiple options for onsite dining with 6 restaurants, including La Hacienda, which specializes in international cuisine. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of Ocean Maya Royale All Inclusive Adults Only's 320 air-conditioned rooms provide furnished balconies, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Ocean Maya Royale All Inclusive Adults Only have access to a full-service spa, 2 outdoor pools, and a fitness center. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a spa tub, a sauna, and an outdoor tennis court.

Room options

Privilege Honeymoon Junior Suite

1 King Bed | Sleeps 2

Privilege Junior Suite Adults Only

2 Double Beds | 1 King Bed | Sleeps 3

Privilege Honeymoon Maya Deluxe

1 King Bed | Sleeps 2

Maya Deluxe Garden View Adults Only

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (56) Couples (29) Family (14)
5
Family

The resort was beautiful, staff was very friendly, will be back!

By on Jun 11, 2021

Review comment responded on Jun 11, 2021

Dear guest, We are so glad to know that we already covered your expectations about our staff and our resort. Thank you so much for your preference and we will have the plesure to hosting you in your next stay.

5
Partner Couples

Omg we will stay at this Hotel again for sure the experience is as great everything was great the staff very nice and always helpful the food was Great everything was great

By on May 31, 2021

Review comment responded on May 31, 2021

Dear guest, We are so glad to know that we covered your expectations again about our staff, food and everything. Thank you so much for let us know and share your opinion.

4
Partner Couples

My overall experience was great. I didn't like that they pushed buying into their resorts so hard in the beginning and when you didn't buy some of them treated you differently. We had to ask several time for housekeeping the first few days but after that it was great. The person checking us out was rude but for the most part the staff was great. The entertainment staff was amazing. They always had stuff for us to do and they really did a great job keeping every person involved. I would stay here again in the future.

By on May 23, 2021

Review comment responded on May 24, 2021

Dear guest, We are so glade to know your opinion about our resort, we will working more hard about our weaknesses but thank you so much for allow to us. We hope to see soon again.

5
Everyone

By on May 12, 2021

Review comment responded on May 22, 2021

Dear guest, Thank you so much for sharing your experience with us about your stay, we are so glad about your qualification. We will continuo on this way.

3
Everyone

By on Mar 23, 2021

Review comment responded on Apr 9, 2021

Dear guest: Thank you very much for rating us, this information is very important to us. Therefore we would ask you to letting us know our opportunity areas to: guestservices.omr@oceanhotels.net Best regards

5
Friends

Food was good, not excellent. They couldn't keep up with the seagrass on the beach and some days you couldn't get in the water. Property was beautiful and the staff friendly. Short staffed due to pandemic but they did well

By on Mar 8, 2021

Review comment responded on Mar 9, 2021

Dear guest, We are so glad for your really nice review and we appreciate so much you understand that we worked that best that we can do and for us is really important your opinion. Thank you so much for sharing your experience.

5
Family Partner Couples

The staff are amazing and work hard to provide excellent customer service.

By on Feb 28, 2021

Review comment responded on Feb 28, 2021

Dear guest: Thank you very much for your opinion, we hope have a safe flight and hope to see you soon

5
Everyone

The rooms were very clean and modern. The food was the best we've had at an all inclusive. Pool area was clean. Pool temperature was not as cold as others. Definitely going back

By on Feb 14, 2021

Review comment responded on Feb 15, 2021

Dear guest: Thank you so much for your review, this information is very important to us to improve our services. Best regards

5
Partner Couples

There was a lot of things to do even during the pandemic and the only thing that took some getting used to or the Mexican raccoons I think they're called "Coati"

By on Feb 1, 2021

Review comment responded on Feb 1, 2021

Dear Robert C, For us is really important sharing your experience about your stay in our resort, we are so glad to know that we covered your expectations. Please have a wonderful back to your home.

4
Everyone

By on Jan 28, 2021

Review comment responded on Jan 28, 2021

Dear Guest: Thank you for rating us on this website, your point of view is very important for us to improve our service. Hope to see you very soon. Nice regards

url importing http://www.orbitz.com/Playa-del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424-p2.Hotel-Reviews
There was an error importing /Playa-del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Playa-del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424-p2.Hotel-Reviews