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Recent guest reviews

excellent food, excellent service, the best resort ive been to so far.

Property was beautiful and very clean. I was disappointed that there was not a hot tub on the property . I was also disappointed in the fact that it was an all inclusive food and drink and I was hungry a lot of the time because I couldn’t find a place that was open to eat !

Service was just ok. Availability/quality of food ok. Paid for ocean front room, just saw palm trees

Our stay at the Valentin was wonderful. No serious complaints. Would go back again. The staff, rooms, and property were great. Bring small denominations for tips. The staff work very hard for you and the acknowledgement is appreciated and earned. Only problem was our off-the-property tour. Be sure you know what you are booking before you go and anticipate that there may be problems ( Our bus broke down resulting in a 4-5 hr delay in returning to the Valentin on our last full day.) Also my advise is to skip the excursion to Playa Del Carmen unless you like touristy souvenir shops and hawkers.

Wonderful beach with large pool area. Multiple activities everyday and fantastic food! This will be our second time there and they did not disappoint. We will definitely be going back again.

The staff were great. Especially Reyna, our house keeper. Leo and “Sexy Daniels” from the pool side games were hilarious. The food was good, I’d say 4 out of 5 stars. Wasn’t a huge fan of the sushi restaurant or the Indonesian place, but the Mexican, French, and Italian were all very good. I would definitely come back!

Beautiful, clean, fun and good food! The only complaint I have is the amount of time it took to get food out to us in the evenings. The quickest we got our food was about an hour and that was at the hibachi grill. It usually took 2-3 hrs every night. But the food was amazing!!! Very clean resort and the entire staff was happy and cordial.

The staff was great, the hotels cleanliness and pools were great; however the entertainment was not great. I was expecting more of a Mexican feeling which was not what this hotel offer it was more american. And to go to dinner we had to dress elegant, thank god my husband had dressy pants with him.

Love the staff, the condition of the property. Everything excellent. Best resort ever.

Carr.Fed.307 Chetumal Playa del Carmen QROO

Hotel highlights

  • Steps from Maroma Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking

Valentin Imperial Riviera Maya All Inclusive - Adults Only is adjacent to popular attractions such as Maroma Beach and El Manglar Golf Course. This 540-room, 4.5-star property has 3 outdoor pools along with a private beach and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:30 AM. Relish the Italian cuisine at L´ Olivo, one of 8 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Valentin Imperial Riviera Maya All Inclusive - Adults Only's 540 rooms are individually decorated and provide free minibar items, furnished balconies or patios, and iPod docks. Guests can expect to find free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Espresso makers, free bottled water, and ceiling fans are other standard amenities.


Property features

Valentin Imperial Riviera Maya All Inclusive - Adults Only features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for USD 174 per room roundtrip. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this adults-only property include a lazy river, a health club, and outdoor tennis courts.

Room options

Deluxe Junior Suite

2 Double Beds | 1 King Bed | Sleeps 3

Silver Superior Junior Suite

1 King Bed | Sleeps 2

Golden Junior Suite

1 Double Bed | 2 Twin Beds | Sleeps 3

Suite Imperial Privilege

1 King Bed | Sleeps 3

Guest reviews for Valentin Imperial Riviera Maya All Inclusive - Adults Only

Everyone (60) Couples (9) Family (10)
5
Everyone

By on Jul 9, 2020

Review comment responded on Jul 10, 2020

Dear repeat guest, Thank you very much for your review following your 04th stay at Valentin Imperial Riviera Maya. It was a pleasure to welcome you back to our hotel and we are delighted you had an enjoyable stay. We will be sure to share your kind feedback with the team who will be delighted to know they could play a part in ensuring your stay was a memorable one. We are glad you enjoyed the French restaurant and look forward to welcoming you back again very soon. With kind regards,

5
Everyone

By on Mar 9, 2020

Review comment responded on Apr 21, 2020

Dear guest, We truly thank you for the kind comments you have shared about your experience at your recent stay at Valentin Imperial Riviera Maya; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff. With all of our hearts, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home. Sincerely, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

5
Everyone

By on Mar 8, 2020

Review comment responded on Apr 21, 2020

Dear guest, It is very pleasant to read your stay at Valentin Imperial Riviera Maya was such a success; we are grateful that you have chosen us and it is very comforting to know you enjoyed each minute of your time among us. We will be more than happy to see you on your next visit and we will welcome you with wide-open arms! Kindest regards, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya Staff.

5
Family

excellent food, excellent service, the best resort ive been to so far.

By on Feb 27, 2020

Review comment responded on Apr 21, 2020

Dear guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Valentin Imperial Riviera Maya was unique and memorable. We appreciate your kind comments regarding your recent experience at VIRM. We thank you for the time invested in sharing such warm comments with future travellers around the world. Best regards,

5
Everyone

By on Feb 25, 2020

Review comment responded on Apr 21, 2020

Dear guest, We can’t help but feel flattered for your kind words and the preference you have shown by choosing us for your vacations. We do hope you will return to Valentin Imperial Riviera Maya for another memorable experience. Kind regards,

4
Friends

Property was beautiful and very clean. I was disappointed that there was not a hot tub on the property . I was also disappointed in the fact that it was an all inclusive food and drink and I was hungry a lot of the time because I couldn’t find a place that was open to eat !

By on Jan 10, 2020

Review comment responded on Jan 11, 2020

Dear guest, On behalf of our entire team here at Valentin Imperial Riviera Maya we thank you for your sincere and positive words regarding the time you had among us. We are proud to read your expectations were exceeded and that you felt like home. We all look forward to your next trip in order to pamper you as you deserve. Best Regards, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

2
Friends

Service was just ok. Availability/quality of food ok. Paid for ocean front room, just saw palm trees

By , from Illinois on Jan 5, 2020

Review comment responded on Jan 11, 2020

Dear guest, Thank you for sharing your review regarding the time you spent at Valentin Imperial Riviera Maya during your holidays. We are flattered by reading you had such a great time and that the quality of our services was up to your expectations along with the activities and services. We sre very sorry anbout your room, please note our Emerald Jr Suites are ocean front due the fact that as eco friendly resort we preserve our palm trees, Kindest regards, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

5
Everyone

By on Jan 2, 2020

Review comment responded on Jan 4, 2020

Dear guest, We can’t help but feel flattered for your kind words and the preference you have shown by choosing us for your vacations. We do hope you will return to Valentin Imperial Riviera Maya for another memorable experience. Kind regards,

5
Partner Couples

Our stay at the Valentin was wonderful. No serious complaints. Would go back again. The staff, rooms, and property were great. Bring small denominations for tips. The staff work very hard for you and the acknowledgement is appreciated and earned. Only problem was our off-the-property tour. Be sure you know what you are booking before you go and anticipate that there may be problems ( Our bus broke down resulting in a 4-5 hr delay in returning to the Valentin on our last full day.) Also my advise is to skip the excursion to Playa Del Carmen unless you like touristy souvenir shops and hawkers.

By on Dec 30, 2019

Review comment responded on Jan 4, 2020

Dear guest, It was a major pleasure to welcome you in this our home Valentin Imperial Riviera Maya; we enjoy sharing with all of our guests this part of Paradise and by reading you had a great experience and truly enjoyed of the services and the variety of restaurants, buffets and bars, encourages us to keep providing a top-notch service day by day. Thank you for sharing your experience and it is a reason for us to be proud when we read that you actually enjoyed the Mexican gastronomy; thus, you are more than welcomed to come back anytime. Kind regards,

5
Family Friends Family

Wonderful beach with large pool area. Multiple activities everyday and fantastic food! This will be our second time there and they did not disappoint. We will definitely be going back again.

By on Dec 11, 2019

Review comment responded on Jan 4, 2020

Dear guest, Thank you for taking the time to share your kind review about your stay with us at Valentin Imperial Riviera Maya! It was quite an honor to be part of your holidays, and we appreciate that you highlighted the aspects and service that made your vacation something pleasant. We look forward to your next visit; we will be happy to see you and will wait for your soon return with wide-open arms in order to keep creating treasurable memories full of smiles, colors, and magic. Kind regards,

Valentin Imperial Riviera Maya All Inclusive - Adults Only

Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710
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