Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Choose dates to view prices

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Property video
Reception
Aerial view
Restaurant

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Breakfast included
  • Pool

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Quinta Avenida
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

Room Superior with Pool View

  • 419 sq ft
  • Sleeps 4

Suite Master with Pool View

  • 667 sq ft
  • Sleeps 4

Suite Premium with Pool View

  • 667 sq ft
  • Sleeps 4

Room Superior

  • 322 sq ft
  • Sleeps 4

Pool View Superior

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Pool View Penthouse

  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

  • 441 sq ft
  • Sleeps 2

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

Suite Premium

  • 688 sq ft
  • Sleeps 3

Suite Premium

  • 688 sq ft
  • Sleeps 4

Suite Premium

  • 688 sq ft
  • Sleeps 4

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

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About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Nature Resort & Water Park All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Playa Xcalacoco - 14 min walk - 0.8 miles
  • Gran Coyote Golf - 5 min drive - 1.1 miles
  • Quinta Avenida - 9 min drive - 3.3 miles
  • Playa del Carmen Main Beach - 9 min drive - 3.3 miles
  • Punta Esmeralda Beach - 10 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪La Toscana - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Restaurante Riviera - ‬6 min walk
  • ‪Las Máscaras - ‬4 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf
Sandos Caracol Nature Resort & Water Park All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.
Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.
An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on Oct 5, 2025 start from $150.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Sandos Caracol Nature Resort & Water Park All Inclusive?

This property is situated in Corasol within a short 12-minute walk of Playa Xcalacoco and also 9 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is parking available on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Sandos Caracol Nature Resort & Water Park All Inclusive?

Spa Sandos is the property's spa and services include sports massages, beach massages, body wraps, and aromatherapy.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a casino?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and 5 hot tubs.

What do couples enjoy most about Sandos Caracol Nature Resort & Water Park All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and some guestrooms include private plunge pools and fireplaces.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a hot tub?

Yes, guests can enjoy 5 spa tubs at this all-inclusive property.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant with a breakfast menu?

Yes, Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Sandos Caracol Nature Resort & Water Park All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Nature Resort & Water Park All Inclusive.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Sandos Caracol Nature Resort & Water Park All Inclusive?

The closest major airport to Sandos Caracol Nature Resort & Water Park All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Are there rooms with balconies that I can book at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, every guestroom at Sandos Caracol Nature Resort & Water Park All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Caracol Nature Resort & Water Park All Inclusive host weddings?

There are wedding services available at Sandos Caracol Nature Resort & Water Park All Inclusive if that's in your vacation plans.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 405 out of 1440 reviews
Rating 8 - Good. 372 out of 1440 reviews
Rating 6 - Okay. 262 out of 1440 reviews
Rating 4 - Poor. 172 out of 1440 reviews
Rating 2 - Terrible. 229 out of 1440 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Traveled with family
Liked: Staff & service, amenities
The good! It is an eco park, plenty of animals to see the al a carte restaurants are good ( the lilies being our favorite ) The room are nice ! We stayed in the one bedroom suite , it had two baths , the living room had bunk bed for the kids. ( the only complain would be no door to bedroom, so if you want privacy , as a couple you wont have it ) the brazilian rodizio is an avoid at all cost ( not authentic at all, what they claim to be picanha is not picanha. Flavor of the food was subpar) the laguna buffett was ok, be aware that couple restaurants are being remodeled and are closed . The night shows are really good and it is must. The cenote although pretty , had a foul smell. The jade river doesnt seem like a river ( water seem stagnant and couldnt see a flow ) Water park was fun for the kids, in certain areas it can be uncomfortable to walk barefooted ( bring water shoes) the slides are good , although it my son and I got stuck in two different ones ) One issue that we didnt like was how the pool water everywhere was not clear, it was cloudy and definitely not clear like the pictures may show. The beach is ok , we went in July so algae ( sargassum) is present , but they have some mitigation for that and is not as bad. , the seem to clean the beach every morning. The place is big , so expect to get your steps in, if you have difficulty walking around , I would not recommend this resort. There are Mayan ruins on property , which was nice to see.
Stayed 3 nights in Jul 2025

8/10 Good

anita inez kimbril or Stevie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort has a little bit of everything for everyone. It was our second trip to this resort. Love being one with nature. Really enjoy all the wildlife on the property (monkeys, coatis, etc). Rooms were adequately equipped for our needs. We stayed in the eco family suite which has a soaking tub on balcony. The children also have thwir own sleeping area seperated from main bedroom by a door. Very child friendly. Well maintained pools, friendly staff.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 5 nights in Jun 2025

6/10 Okay

Tanya

Traveled with family
Disliked: Property conditions & facilities
Needs More maintenance poor expectations
Stayed 4 nights in Jun 2025

10/10 Excellent

Faraneh

Stayed 4 nights in Jun 2025

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is large but unique. The walks have so much to see that you don’t really mind. The natural landscape really enhances the property
Stayed 3 nights in Jun 2025

6/10 Okay

Javier

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms are old need to upgrade room furniture
Stayed 6 nights in Jun 2025

6/10 Okay

Grace

Stayed 4 nights in Jun 2025

10/10 Excellent

Martha

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved seeing all the wildlife
Stayed 6 nights in Jun 2025

2/10 Terrible

Randa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is nothing like pictures shows! Very disappointing.
Stayed 5 nights in Jun 2025

2/10 Terrible

Denis

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty pools never cleaned food is bad overall never go here p
Stayed 7 nights in Jun 2025

2/10 Terrible

Jose

Traveled with partner
Disliked: Property conditions & facilities
Alot of the area was under costruction food was cold, lost my phone later to be found broken and not in working condition.
Stayed 4 nights in Jun 2025

8/10 Good

Glen Eber, CLARKSTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place for our family with a lot of things to do. The rooms were nice with the exception of, there was no door on the bathroom and we were in one of the rooms that had a king size bed and twin size bunk bed. So there was nowhere to change in privacy which I thought was a little strange considering we were with our children. The actual toilet was in a separate room with a door but not big enough to change your clothes in. The food at the restaurant was good but was not a fan of the buffet. Had a hard time getting coffee for the room. Once we used it it took a couple days to get more. Housekeeping could have been better. But the resort itself was amazing. The entertainment was great. Pools were okay, but our kids did like the water park. I wish there would have been more activity at the main pool for the teenage kids. Overall I would go back.
Stayed 7 nights in Jun 2025

8/10 Good

Paras, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Yunior

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
It wasn’t what I expected. The resort was on the construction. It was noisy. It was dusty the lobby. Overall, I did not like the resort.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Second time going, even more amazing!
Stayed 7 nights in May 2025

4/10 Poor

Fernando

Traveled with family
Disliked: Staff & service
Had horrible experience if you are not part of their elite members don’t stay there as they treat you as if they are doing you a favor to stay at the resort then we got locked out of our room because they thought we had checked out but left all our belongings in the room won’t recommend this property
Stayed 5 nights in Jun 2025

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very attentive
Stayed 3 nights in Jun 2025

6/10 Okay

Darlene

Traveled with partner
Disliked: Amenities
Food choices were fine, but did have issues at the Steak House (Los Liros). With staff and length of time ordering. If your going to have smoking and vaping rules, maybe you should inforce them. There so called foam party was not necessary at the adults only pool. But then again kids didnt need to see naked butts and neither did we. Foam in the pool and broken balloons everywhere. Not smart for an Eco resort.
Stayed 14 nights in Feb 2025

2/10 Terrible

jermain

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathleen Ann

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Rodrigo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for little ones and the whole family.
Stayed 4 nights in Jun 2025

4/10 Poor

Jessi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
overall bad experience!
Stayed 3 nights in Jun 2025