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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Property video
Aerial view
Reception
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Maroma Beach
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪94 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior | Free minibar, in-room safe, desk, laptop workspace

Pool View Superior

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse | Free minibar, in-room safe, desk, laptop workspace

Pool View Penthouse

  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Pool View 1 Bedroom Suite

7.4 out of 10
Good
(12 reviews)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

8.2 out of 10
Very good
(142 reviews)
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

8.4 out of 10
Very good
(9 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.2 out of 10
Very good
(11 reviews)
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(32 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

8.8 out of 10
Excellent
(9 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 2

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 688 sq ft
  • Sleeps 3

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

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About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Nature Resort & Water Park All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Playa Xcalacoco - 14 min walk - 0.8 miles
  • Gran Coyote Golf - 5 min drive - 1.1 miles
  • Quinta Avenida - 12 min drive - 4.2 miles
  • Xcaret Eco Theme Park - 26 min drive - 10.3 miles
  • Maroma Beach - 29 min drive - 9.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Restaurante Riviera - ‬6 min walk
  • ‪Marley Coffee - ‬19 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf
Sandos Caracol Nature Resort & Water Park All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.
Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.
An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.
Property Registration Number 008-007-006283/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

What is there to do near Sandos Caracol Nature Resort & Water Park All Inclusive?

This property is situated in Corasol within a short 12-minute walk of Playa Xcalacoco and also 9 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Will I be able to park at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Sandos Caracol Nature Resort & Water Park All Inclusive?

Spa Sandos is the property's spa and services include hot stone massages, Thai massages, hydrotherapy, and aromatherapy.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a casino?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and 5 hot tubs.

What will couples enjoy most about a stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and some guestrooms include private plunge pools and fireplaces.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a hot tub?

Yes, this all-inclusive property has 5 spa tubs.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant with a breakfast menu?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a restaurant that serves breakfast.

Will Sandos Caracol Nature Resort & Water Park All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Nature Resort & Water Park All Inclusive.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Caracol Nature Resort & Water Park All Inclusive?

The closest major airport to Sandos Caracol Nature Resort & Water Park All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Are there rooms with balconies that I can book at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, every guestroom at Sandos Caracol Nature Resort & Water Park All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Caracol Nature Resort & Water Park All Inclusive host weddings?

There are wedding services available at Sandos Caracol Nature Resort & Water Park All Inclusive if that's in your vacation plans.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 437 out of 1447 reviews
Rating 8 - Good. 365 out of 1447 reviews
Rating 6 - Okay. 261 out of 1447 reviews
Rating 4 - Poor. 169 out of 1447 reviews
Rating 2 - Terrible. 215 out of 1447 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emilio Lino

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like music in the adult only pool but staff tryed to make it better
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan Carlos

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.
Stayed 3 nights in Sep 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place
Stayed 5 nights in Sep 2025

6/10 Okay

Cynthia

Stayed 4 nights in Aug 2025

10/10 Excellent

Lizeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment
Stayed 3 nights in Aug 2025

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms
Stayed 2 nights in Aug 2025

6/10 Okay

Margarita R

Liked: Cleanliness, staff & service
The concierce service and check in was not up to an standard of service
Stayed 6 nights in Aug 2025

8/10 Good

Thomas Michael

Liked: Cleanliness, amenities
Great
Stayed 7 nights in Jun 2025

10/10 Excellent

Zobeida Lesley Jaquez

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Matthew Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.
Stayed 5 nights in Aug 2025

8/10 Good

Sam

Traveled with family
Liked: Amenities
Good place for vacation
Stayed 4 nights in Aug 2025

2/10 Terrible

Marilyn, Schenectady

Disliked: Staff & service, property conditions & facilities
The check in process was horrible I had no I troductio.
Stayed 4 nights in Aug 2025

8/10 Good

Alisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).
Stayed 5 nights in Aug 2025

6/10 Okay

john

Liked: Staff & service
If you like finding scorpions in your room then this place is for you.
Stayed 5 nights in Aug 2025

10/10 Excellent

Lea Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were amazing with jungle like atmosphere, Myan ruins, multi walking trails (one underground), beautiful scenery, cenotes and wildlife. There is a family of 29 spider monkeys that life at the resort along with a small zoo of rescue animals and cats. My family never had a problem getting a lounge chair at waterpark, any pool, or at the beach. Food was better than expected for an all-inclusive resort. Every staff member i encountered was super nice and accommodating. We stayed in Building #78, nestled in the jungle area yet only a 3 minute walk to lobby, and 6-8 minute walk to the beach. The check-in process was fairly slow and backed up at 3pm. I really liked the room setup with bunk beds for the kiddos and balcony overlooking a cenote with daily spider monkey visits. My only complaint per se was the lack of hot water while taking a shower. While we dont ever visit the same place twice, I would definitively go back.
Stayed 8 nights in Aug 2025

8/10 Good

Owen David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day
Stayed 14 nights in Aug 2025

6/10 Okay

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍
Stayed 5 nights in Jun 2025

4/10 Poor

Eda

Traveled with family and small children
Disliked: Amenities
Very disappointing!!!!! Oussed off staff who don’t want to help you, limitations on restaurants, hard to get reservations, not good drinks, moody bartenders, dirty pool (smaller than it looks), seaweed in muggy beach and small beach. Very disappointing!!!!
Stayed 6 nights in Aug 2025

10/10 Excellent

Shabely

Stayed 4 nights in Aug 2025

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
Stayed 7 nights in Jul 2025

8/10 Good

Stacey

Stayed 5 nights in May 2025

2/10 Terrible

Kanesha

Stayed 3 nights in Aug 2025

6/10 Okay

Justin

Stayed 7 nights in Aug 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Always a amazing hotel
Stayed 6 nights in Aug 2025

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