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Sandos Caracol Nature Resort & Water Park All Inclusive

Property class: 4

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

A resort with a water park, including slides and pools, surrounded by lush greenery and a view of the ocean.
Property video
An aerial view of a resort with multiple buildings, a swimming pool, and a beach.
A wooden walkway with a thatched roof, surrounded by lush greenery and trees.
A resort walkway with thatched-roof structures, palm trees, and a sandy path.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All inclusive
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, Quinta Avenida
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Pool View Superior

A hotel room with two beds, a flat-screen TV, and a painting of water droplets on a leaf.

Pool View Superior

7.4 out of 10
Good
(23 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

A four-poster bed with a white comforter and pillows, a bedside table with a phone and a small lamp, and a freestanding bathtub with flowers.

Pool View Penthouse

  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

A four-poster bed with a white mattress and green pillows, a bedside table with a lamp, and a TV on a wooden stand.

Pool View 1 Bedroom Suite

7.8 out of 10
Good
(14 reviews)
  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eco Family Superior

A bedroom with a bed, bedside tables, a bench, a ceiling fan, and a view of the outdoors.

Eco Family Superior

8.4 out of 10
Very good
(177 reviews)
  • Garden view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Suite

A large bed with a wooden headboard, two bedside lamps, a nightstand with a telephone, and a window with a view of greenery.

Eco Family Suite

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Penthouse

A bedroom with a large bed, bedside tables, a bench, a desk, a ceiling fan, and a window with a view of greenery.

Eco Family Penthouse

8.6 out of 10
Excellent
(14 reviews)
  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Superior Select Adults Only

A hotel room with a large bed, a wooden headboard, a desk, a chair, a sofa, and a television.

Superior Select Adults Only

7.2 out of 10
Good
(39 reviews)
  • Garden view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

A modern hotel room with a bed, a sofa, a dining table with fruit and a bottle, and a balcony with a TV.

Deluxe Select Adults Only

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse Select Adults Only

A four-poster bed with a wooden frame, a television mounted on the wall, and a small table beside the bed.

Penthouse Select Adults Only

  • Garden view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Nature Resort & Water Park All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa Xcalacoco - 14 min walk - 0.8 miles
  • Gran Coyote Golf - 7 min drive - 2.2 miles
  • Quinta Avenida - 12 min drive - 3.7 miles
  • Playa del Carmen Main Beach - 13 min drive - 4.0 miles
  • Maroma Beach - 22 min drive - 10.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Lizards Pool Bar & Terrace - ‬2 min drive
  • ‪La Toscana - ‬3 min walk
  • ‪Las Máscaras - ‬4 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Additional amenities include a children's pool, a gym, and 5 hot tubs.
Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.
2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a complimentary water park, a health club, and a sauna.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
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$205 nightly
The price is $256
Nov 29 - Nov 30
Total with taxes and fees
Grand Sunset Princess - All Inclusive

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The schedule and availability for onsite restaurants, bars, and the water park are subject to change for maintenance. Experiences such as cenotes and eco-activities may vary in programming.
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of Oct 30, 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on Nov 10, 2026 start from $245, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a spa located at Sandos Caracol Nature Resort & Water Park All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, Thai massages, body wraps, and couples treatments.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a casino?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a casino.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant with a breakfast menu?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a restaurant that serves breakfast.

Will Sandos Caracol Nature Resort & Water Park All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Nature Resort & Water Park All Inclusive.

How close is the airport from Sandos Caracol Nature Resort & Water Park All Inclusive?

The closest major airport to Sandos Caracol Nature Resort & Water Park All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Does Sandos Caracol Nature Resort & Water Park All Inclusive host weddings?

There are wedding services available at Sandos Caracol Nature Resort & Water Park All Inclusive if that's in your vacation plans.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 521 out of 1479 reviews
Rating 8 - Good. 368 out of 1479 reviews
Rating 6 - Okay. 252 out of 1479 reviews
Rating 4 - Poor. 145 out of 1479 reviews
Rating 2 - Terrible. 193 out of 1479 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great place for you and your family to enjoy.
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love every minute we stay at sandos resort
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! The best part was the nature, scenery, animals all throughout!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal not nice 90% don’t speak English room’s very dirty wars vacation whatsoever
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 10 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animals were amazing
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staffs! The resort is clean and family friendly.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing amenities, food was amazing, and the staff went above and beyond to make our stay spectacular!!
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 10-year-old had an absolutely wonderful time at this hotel! There were so many fun activities for the kids to enjoy. We loved seeing the various animals roaming freely and really appreciated Mother Nature's beautiful jungle-like surroundings.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family oriented resort
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, junior family suite was amazing!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean staff was great restaurants were also very good
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Over all it was a great resort
Stayed 9 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
The staff was friendly.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the wildlife and the events the property held. There were friendly and easy shuttles into the local town. Would return for another trip!
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort for families or people looking for a peaceful stay surrounded by nature. Animals are friendly but don't approach people often, if at all.
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
The only downside was the bugs, especially the mosquitoes, both inside and outside the room. I understand it’s a jungle setting, but they were intense! Other than that, the staff was amazing and the monkeys were very friendly. My other issue was not being allowed to take food out of the restaurants. With small kids, this made things difficult, especially if they fell asleep during mealtime. The buffet also didn’t open until 7 AM, so our early risers had no food options until then.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were great our kids had a wonderful time. Only complaint is to pay attention to the seasonal seaweed. We were not able to enjoy the beach.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this resort. Perfect for our daughter's (6 years old) first trip to Mexico.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the entertainment was great. The beach smelled because of seaweed and the food was just ok. Making reservations at the restaurants were annoying, you have too basically get up at midnight to make reservations for the next day. I would stay there again
Stayed 8 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities
Half the resort was available to us and the food was horrible.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience for the whole family. We especially loved the tour on the ATV’s with the Cenote. Snorkeling wasn’t very good due to Sargasm changing the water to brown. The hotel had everything you could want to do with kids, great staff everywhere trying to please you in every way. The only negative was lobby not air conditioned but all in all a wonderful experience!
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly. Property is beyond gorgeous with so much greenery jungle like feel and all the wildlife. Buffet food is mid but if you’re able to make reservations to the other food options is great! Buffet/restaurant hours are weird so there are gaps where there is no food available, they should provide some food carts while they have those turnover closures.
Stayed 4 nights in Jul 2026

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