Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Choose dates to view prices

Where to?

Dates

December 2025

January 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Bar
Hot Tub
Breakfast included
Housekeeping

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Quinta Avenida
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪94 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

419 sq ft
Sleeps 4

Suite Master with Pool View

667 sq ft
Sleeps 4

Suite Premium with Pool View

667 sq ft
Sleeps 4

Room Superior

322 sq ft
Sleeps 4

Pool View Superior

420 sq ft
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

667 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

667 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

322 sq ft
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Very good

441 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

689 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

420 sq ft
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

441 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

667 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

441 sq ft
Sleeps 2

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium

688 sq ft
Sleeps 3

Suite Premium

688 sq ft
Sleeps 4

Suite Premium

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Nature Resort & Water Park All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a free water park.

What's nearby

Playa Xcalacoco - 14 min walk - 0.8 miles
Gran Coyote Golf - 5 min drive - 1.1 miles
Quinta Avenida - 9 min drive - 3.3 miles
Xcaret Eco Theme Park - 23 min drive - 9.8 miles
Maroma Beach - 28 min drive - 10.0 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪The Royal Market - ‬15 min walk
‪Marley Coffee - ‬19 min walk
‪La Toscana - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Sandos Caracol Nature Resort & Water Park All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.

Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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Hot Tub
All inclusive
Spa

Pool
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Free airport shuttle

$503 nightly

Nov 30 - Dec 1

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

Property Registration Number 008-007-006283/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

What is there to do near Sandos Caracol Nature Resort & Water Park All Inclusive?

This property is situated in Corasol within a short 12-minute walk of Playa Xcalacoco and also 9 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is parking available on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Sandos Caracol Nature Resort & Water Park All Inclusive?

Spa Sandos is the property's spa and services include beach massages, Thai massages, body wraps, and couples treatments.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a casino?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and 5 hot tubs.

Is Sandos Caracol Nature Resort & Water Park All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and some guestrooms include private plunge pools and fireplaces.

Are there hot tubs at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, guests can enjoy 5 spa tubs at this all-inclusive property.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant with a breakfast menu?

Yes, Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Sandos Caracol Nature Resort & Water Park All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Nature Resort & Water Park All Inclusive.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Sandos Caracol Nature Resort & Water Park All Inclusive?

The closest major airport to Sandos Caracol Nature Resort & Water Park All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Are there rooms with balconies at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, every guestroom at Sandos Caracol Nature Resort & Water Park All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Caracol Nature Resort & Water Park All Inclusive host weddings?

There are wedding services available at Sandos Caracol Nature Resort & Water Park All Inclusive if that's in your vacation plans.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Lea Gail

Traveled with family

Aug 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property grounds were amazing with jungle like atmosphere, Myan ruins, multi walking trails (one underground), beautiful scenery, cenotes and wildlife. There is a family of 29 spider monkeys that life at the resort along with a small zoo of rescue animals and cats. My family never had a problem getting a lounge chair at waterpark, any pool, or at the beach. Food was better than expected for an all-inclusive resort. Every staff member i encountered was super nice and accommodating. We stayed in Building #78, nestled in the jungle area yet only a 3 minute walk to lobby, and 6-8 minute walk to the beach. The check-in process was fairly slow and backed up at 3pm. I really liked the room setup with bunk beds for the kiddos and balcony overlooking a cenote with daily spider monkey visits. My only complaint per se was the lack of hot water while taking a shower. While we dont ever visit the same place twice, I would definitively go back.

Stayed 8 nights in Aug 2025

8/10 Good

Owen David

Traveled with family

Aug 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day

Stayed 14 nights in Aug 2025

6/10 Okay

Megan

Traveled with family and small children

Aug 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍

Stayed 5 nights in Jun 2025

4/10 Poor

Eda

Traveled with family and small children

Aug 26, 2025

Disliked: Amenities

Very disappointing!!!!! Oussed off staff who don’t want to help you, limitations on restaurants, hard to get reservations, not good drinks, moody bartenders, dirty pool (smaller than it looks), seaweed in muggy beach and small beach. Very disappointing!!!!

Stayed 6 nights in Aug 2025

10/10 Excellent

Shabely

Aug 26, 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Damian

Traveled with family

Aug 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…

Stayed 7 nights in Jul 2025

8/10 Good

Stacey

Aug 23, 2025

Stayed 5 nights in May 2025

2/10 Terrible

Kanesha

Aug 22, 2025

Stayed 3 nights in Aug 2025

6/10 Okay

Justin

Aug 21, 2025

Stayed 7 nights in Aug 2025

10/10 Excellent

Marty

Aug 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Always a amazing hotel

Stayed 6 nights in Aug 2025

8/10 Good

Dimas

Traveled with family

Aug 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only one option for buffet dining not very convenient for long stays

Stayed 5 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family

Aug 14, 2025

Disliked: Staff & service

Not worth it

They will try to upsell lots of things. The beach is bad. Food quality and options are not the best, specially if you have dietary restrictions. Drinks are poor and with cheaper liquor, with limited selection. Hotel staff is a hit or miss. Some great service one day and miserable service on the next day. I feel bad for the good dedicated employees because the bad ones are making everybody miss on tips. The hotel will add “eco taxes” on pretty much everything they add on your tab.

Stayed 8 nights in Aug 2025

8/10 Good

Ashley Anna

Traveled with family

Aug 13, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.

Stayed 6 nights in Aug 2025

10/10 Excellent

Theodore

Aug 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!

Stayed 9 nights in Aug 2025

8/10 Good

Brandon

Traveled with family

Aug 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!

Stayed 6 nights in Jul 2025

8/10 Good

Jen

Traveled with family and small children

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort was great we felt like we were in a jungle and had monkey sightings almost daily. Food and Drinks overall was just ok (probably better if you ate lots of meat) but overall experience was wonderful. We had a great time with our 4 year old and loved having a seperate room for him. Just beware of the timeshare sales people if you ask a question about the property they try to trap you into a presentation.

Stayed 7 nights in Aug 2025

6/10 Okay

Hejin

Traveled with family and small children

Aug 11, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The property is beautiful, and the water park is small but fun. Unfortunately, the service was disappointing. At check-in, several employees were chatting behind the desk instead of helping us. We were only assisted after a manager stepped in and assigned us to someone. Food quality was poor. While presentation looked nice, the taste was bland. The worst was at their reservation-only restaurant, Reviera — beautiful setting but by far the worst service and food during our six-day stay. Drinks were a letdown. They used fake fruit flavors, cheap alcohol, and too much sugar. Many smoothies weren’t even blended properly. Other downsides: • Mosquitoes were everywhere — bring repellent. • First day at the beach, the water was dirty and full of brown reef. By day two, it was cleared but still not the tropical blue you’d expect. • Towel service closed at 5 p.m., and many drink stations closed at 3 p.m., which is inconvenient for a 24-hour resort. • No toothpaste in the rooms, but oddly they provided shoe shine sponges and sewing kits. • Across our three rooms: one had no blow dryer, two had no hand soap or lotion, and one had a broken coffee machine. This resort has a stunning location, but the food, drinks, and service need serious improvement.

Best pic I have of the pile of brown reef by the shore

Stayed 7 nights in Jul 2025

2/10 Terrible

jessica

Aug 10, 2025

Not Worth the Hype – Needs Major Improvements We booked a week at Eco Sando in Cancun expecting plenty of family activities and entertainment. Instead, we were met with slow check-in (took an hour), poor food quality, and unmotivated service. The waterpark had only three large slides, and most attractions — Segway, river, cenote, and waterpark — closed by 5 p.m. My teenage sons had very little to do. Evening entertainment was minimal and ended early; the Michael Jackson show was decent, but other events like the “all-white” beach party were repetitive and ended by 10 p.m. For a vacation spot, everything felt like it shut down too soon. The 90-minute timeshare pitch also ate into our vacation time. We shared our concerns with staff, but overall, this resort needs better food, service, variety, and later hours before it can truly be called a family-friendly destination.

Stayed 4 nights in Aug 2025

4/10 Poor

Kevin

Aug 10, 2025

Disliked: Staff & service, property conditions & facilities

My family and I signed up for the all inclusive experience. Here's a breakdown of how I rate our experience: Basic hotel standards (cleanliness, stocked items, quality of sheets & pillows, etc): They did have a clean room, dinged up furniture (which we didn't mind), moldy smell (we aired out the room). Customer Service: The front desk, cleaning staff, drivers, waiters, were all very helpful and very hard working. However, the sales people from the resort were exhausting. We arrived at 5pm and checking in took about an hour. We were excited to start our vacation when we were held at the lobby an additonal hour to "go over

Stayed 4 nights in Aug 2025

10/10 Excellent

Khrystyna

Aug 10, 2025

Stayed 6 nights in Jul 2025

6/10 Okay

Fritz

Aug 9, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

The pace was ok but the food quality was average.

Stayed 5 nights in Aug 2025

2/10 Terrible

Fanny

Traveled with family

Aug 9, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Disappointing Family Vacation Experience at Eco Sando, Cancun My family and I stayed at Eco Sandos in Cancun for a week, hoping for a fun and relaxing vacation. We chose this resort because it was advertised as having a variety of activities for children and adults. Unfortunately, our experience did not meet expectations. Upon arrival, check-in took nearly an hour, which set a poor first impression. The quality of the food at the restaurants was disappointing, and the service was slow and inattentive. Servers seemed unmotivated, and overall hospitality was lacking. The waterpark offered only three large slides, with the rest geared toward very young children. My two teenage sons found there was little for them to do. The few activities available, Segway rides, the river, cenote, and waterpark all closed by 5 p.m., which felt unreasonably early for a vacation destination. For adults, live entertainment was minimal. The Michael Jackson show was enjoyable but ended early, as did the following night’s dance performance, which concluded by 10 p.m. The “all-white” beach party lacked energy, played the same music as earlier in the week, and also ended early. For a vacation setting, we expected events and attractions to run later into the night so guests could make the most of their stay. The 90-minute timeshare presentation significantly cut into our vacation time. We shared our feedback directly with Raul, who facilitated the session, expressing that improvements in service.

Stayed 4 nights in Aug 2025

4/10 Poor

Saira

Traveled with family

Aug 6, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La comida es acceptable, los mosquitos son insoportables por la noche algunos pesonas del bar y meseros con una horrible actitud hacia los turistas hispanos , la alberca prinsipal el agua estaba muy cliente y no se diga los vendedores que quieren que les compres la membrecia del Hotel son medio insistentes y ya cuando les deses que no y se dan cuanta que no te combencieron se enojan , he tenido la dicha de estar en muchos hoteles todo incluido y este es el peor en el que he estado. Pero me encantaria que fueran para que lo descubran ustedes mismos.

Stayed 4 nights in Aug 2025

10/10 Excellent

Aron G

Traveled with partner

Jul 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the only thing that was a bummer was all the seaweed on the beach, a seasonal thing but the stay was amazing, staff and the community was terrific. the room we had a penthouse, highly suggested with the jacuzzi, we had a few visitors, a few monkeys trying to drink the water from jacuzzi lol

Stayed 4 nights in Jun 2025

6/10 Okay

Ognjen

Traveled with family

Jul 31, 2025

Disliked: Amenities

Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.

Stayed 8 nights in Jul 2025

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Suite Premium with Garden View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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