Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf

Choose dates to view prices

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Pool View Penthouse | Living area | Plasma TV
Eco Family Superior | 2 bedrooms, free minibar, in-room safe, desk
Reception

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Breakfast included
  • Hot Tub
  • Bar
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

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Room options

Eco Family Suite

  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View Superior

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Eco Family Penthouse

  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

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About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Eco Resort - All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Playa Xcalacoco - 14 min walk - 0.8 miles
  • Gran Coyote Golf - 4 min drive - 1.1 miles
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.3 miles
  • Quinta Avenida - 8 min drive - 3.5 miles
  • Punta Esmeralda Beach - 10 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.
Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.
2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The water slides for adults at the onsite waterpark are temporarily closed.
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Eco Resort - All Inclusive?

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

What is there to do near Sandos Caracol Eco Resort - All Inclusive?

This property is situated in Corasol within a short 12-minute walk of Playa Xcalacoco and also 9 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is parking available on site at Sandos Caracol Eco Resort - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Sandos Caracol Eco Resort - All Inclusive?

SPA SANDOS is the property's spa and services include deep-tissue massages, hot stone massages, couples treatments, and hydrotherapy.

Does Sandos Caracol Eco Resort - All Inclusive have a casino?

No, Sandos Caracol Eco Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Eco Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and 5 hot tubs.

Is Sandos Caracol Eco Resort - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples such as 3 outdoor pools and some guestrooms include private plunge pools and fireplaces.

Are there hot tubs at Sandos Caracol Eco Resort - All Inclusive?

Yes, this all-inclusive property has 5 spa tubs.

Does Sandos Caracol Eco Resort - All Inclusive have a restaurant with a breakfast menu?

Yes, Sandos Caracol Eco Resort - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Will Sandos Caracol Eco Resort - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Eco Resort - All Inclusive.

Does Sandos Caracol Eco Resort - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Sandos Caracol Eco Resort - All Inclusive?

The closest major airport to Sandos Caracol Eco Resort - All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Are there rooms with balconies that I can book at Sandos Caracol Eco Resort - All Inclusive?

Yes, every guestroom at Sandos Caracol Eco Resort - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Caracol Eco Resort - All Inclusive host weddings?

There are wedding services available at Sandos Caracol Eco Resort - All Inclusive if that's in your vacation plans.

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 391 out of 1482 reviews
Rating 8 - Good. 375 out of 1482 reviews
Rating 6 - Okay. 277 out of 1482 reviews
Rating 4 - Poor. 192 out of 1482 reviews
Rating 2 - Terrible. 247 out of 1482 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carl

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
I really enjoyed my time there Los lirios best restaurant there
Stayed 5 nights in May 2025

2/10 Terrible

Christopher J

Stayed 14 nights in Dec 2024

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 7 nights in Jan 2025

10/10 Excellent

Cleydy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy hermoso lo recomiendo
Stayed 3 nights in Feb 2025

8/10 Good

Tara Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked all the trails to walk. The select pools for adults only were nice and the waitress/waiter gave good service. Teppanyaki a la carte was delicious and amazing. Loved the wildlife on resort especially the monkeys. I didn't find concierge very friendly or helpful. Most of the time they weren't at the desk and when they were there they never seemed happy. I would visit there again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shenthuran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!
Stayed 5 nights in Mar 2025

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

sherri

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 14 nights in Feb 2025

6/10 Okay

Alyxandra

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
Stayed 9 nights in Nov 2024

10/10 Excellent

Yeelay, Holbrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Feb 2025

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!
Stayed 4 nights in Mar 2025

2/10 Terrible

stephanie Lynn

Stayed 7 nights in Jan 2025

10/10 Excellent

Tanya Midori

Liked: Cleanliness, staff & service, property conditions & facilities
My second time here and it was all around great! love the wildlife and the property!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very happy, festive, family oriented place. Staff were helpful and friendly. I would go back with my family, young and old. Lounging by the ocean or the pool provided opportunities to relax or have fun. The food was outstanding. It was paradise! Guests can be prepared to be patient and flexible because many of the staff don’t speak english so you might get something different than what you asked for 😉
Stayed 7 nights in Feb 2025

6/10 Okay

Nir

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Shirley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend Sandos Caracol. I went for a destination wedding and fell in love with this resort. It had so many options for different activities to do. My favorite thing about was that it was a great place for families traveling with young children. My children absolutely loved the aqua park and all the animals that they got to see around the premises. As an adult who loves nature I also really loved all the animals and the landscape of the resort. I will definitely be back!!!
Stayed 2 nights in Feb 2025

4/10 Poor

Khosrow

Disliked: Cleanliness, staff & service, property conditions & facilities
we paid much less and had much better experience other places. rooms are wrecking. food and restaurants are average towards low. and if you lose a towel card they ripp you off for 50$usd. like their towel are made of finest . beach is not what you can rnjpy. rocky and not sandy. to be honest if you come here, you come to enjoy slides and some animals around. other than that this resort doesn’t worth it at all. we will never go back
Stayed 6 nights in Feb 2025

10/10 Excellent

Kharen Alexandra

Stayed 3 nights in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Alexander

Stayed 7 nights in Feb 2025

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Sandos Caracol Eco Resort. We brought our 3year old and 8month old and had a fantastic time. The resort was gorgeous with plants and trees everywhere throughout the resort. We saw wild life everyday. It was lovely to walk around and explore this big resort. Many restaurant options and the food was good. The workers worked hard and were so friendly and happy! The pools were great. The only down fall of this place was the beach was not perfect (some big rocks within the sand). The fire show was also scary for kids. That being said I would still recommend this Eco friendly resort!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Sherri

Traveled with partner
Liked: Staff & service, property conditions & facilities
This is our 4 th visit to the property. The staff is friendly and accommodating and the value is incredible. We stayed in the adult only section and it is amazing. The staff was on top of things and we were served efficiently. The buffets were good offering lots of options. We do totally wish the ala cart restaurant reservation option was different. They reset at midnight and if you don’t select then you are out of luck! We tried every morning and once at 3:30 a.m but no luck. This resort is beautiful and we saw so many animals. We would highly recommend to others
Stayed 6 nights in Feb 2025

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great staff. Loved the resort and the activities and shows. Overall a great experience
Stayed 7 nights in Feb 2025

10/10 Excellent

peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 6 nights in Feb 2025

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the eco and family-friendly aspects of this resort!
Stayed 8 nights in Feb 2025