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Recent guest reviews

The photos of the resort are exactly how the resort looks! The resort has a lot of activities to offer and most are free. The resort itself is like adventuring into a jungle! I wish there were guided hiking tours through the resort so you would not miss any of the hidden trails. Unfortunately, I travelled during COVID-19 pandemic so some of the free activities were not available. However, they did not do much promoting and talking about the free activities that are available. There is a lot of pressure to purchase activities such as spa treatments. I could not go a half hour at the main pool enjoying the sun without being asked to undergo a spa treatment. They will find you sunbathing on the beach too and pressure you. There is also no mention of the high mosquito population at this resort. Due to it's great nature jungle environment mosquitoes are present in high numbers. Bring lots of OFF!

Traveled during the pandemic. I know things are different. Kept an open mind. However the service from check in, at the pool and at the restaurants was horrible. So slow. I guess when the mean “Mexico Time”, they mean it. Took over an hour to check in and only 1 person was in front of us. No service at the beach or pool. Lines to get drinks. Not enough people working. Loved the grounds. Bed bugs on the mattresses. Mosquitos everywhere. Everyone who was working were so polite and great, just slow. Beach was a little rocky but not too bad. People trying to sell you stuff all day at the beach. So annoying. Couldn’t relax at all. We will be returning to Playa Del Carmen

Staff are great. Fun options to choose from for activities.

Very nice hotel, the food could be better. Staff was friendly.

They do not have any domestic beer and they should for the price of the resort. The bar staff is terribly slow. Most of the time they had only one bartender at each location. The pool bar area is full of kids all the time. You would think they would do pool activities on the other side so the poolside is not so crowded. The food is good but they run out of food in the busy times and it took a while to replace it. Kids love pizza and all the time it was gone.

Property was ok not very well maintained, staff was rude I usually tip even though it is all in clusive, but the service was horrible had to pay an extra $378 at the property because they didn’t have the room I payed for thru orbitz

TO MANY ANIMALS, NOT QUALITY FOOD, DRINKS, SMELY ROOMS

Teo restaurants were great. Others were okay disappointed the Mexican restaurant was closed. Beach is rock wear swim shoes.

Outdated no air conditioning in resatuarnts made meals not enjoyable.. Not worth the price I paid

Awesome vacation! We will be back..great for kids and lots to do and see right on the resort . Loved it!

I enjoyed all the food and activities. The only issue I have is the fact no one picks up the front desk calls when you need them. Which means if you wanted room service the phone was either busy or no one picked up.

I didn’t like napkins at the buffet (weren’t clean), some servers were not attended, water at the beach should be more clean. I loved the location , a lot of Attraction for kids.

The hotel has some animals and it also has cenotes. The only thing I didnt like was some of the isles to walk were too dark at night and slippery.

Upon arriving at the resort, my family and I were thrilled about all of the activities and events we would be able to participate in. The resort is surrounded by jungle so there are flowers, trees, and wild life everywhere. When we arrived at our room, we were disgusted. The room was dark, small, and the beds were extremely hard and old. You could feel the springs poking through the mattress. Our bathroom was absolutely disgusting. There was mildew and mold between the tiles and the soap tray was rusted over. The ceiling was also crimbling onto the vent. We complained about the room immediately and asked to be changed to another. We were denied the request. The resort refused to switch our room or fix the issues. They actually suggested that we pay an additional $1000 to upgrade our room to a one bedroom. I wasn’t asking for an upgrade, I just wanted a clean room with a comfortable bed. My back is still aching from sleeping on that bed for a week. I would have been more comfortable on the floor. The staff at the hotel is friendly for the most part, but I found the managers to be quite unpleasant. We were also assigned to Ursula, she was our concierge, and she was unhelpful. I was very surprised that she and the managers did not seem to care that we were extremely uncomfortable in the disgusting room they put us in. Besides the room, the beach is full of seaweed. There are mountains of it everywhere. You can’t really swim in the water.

Carretera Cancún Chetumal Km. 295 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Sandos Caracol Eco Resort - All Inclusive places you within a 15-minute drive of popular attractions such as Grand Coral Golf Riviera Maya and Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.


Dining

This property is home to 9 onsite restaurants, perfect for a quick bite to eat.


Rooms

All of Sandos Caracol Eco Resort - All Inclusive's 956 air-conditioned rooms provide free minibar items, balconies, and coffee makers. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Ceiling fans, laptop-compatible safes, and phones are other standard amenities.


Property features

Sandos Caracol Eco Resort - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Penthouse Select Adults Only

1 King Bed | 2 Queen Beds | Sleeps 3

Deluxe Select Adults Only

1 King Bed | 2 Queen Beds | Sleeps 3

Eco Family Superior

1 King Bed and 1 Twin Bunk Bed | Sleeps 4

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (56) Couples (3) Family (12)
4
Everyone

By on Oct 23, 2020

Review comment responded on Oct 24, 2020

Thanks for having taken the time to share your evaluation of your stay with us at Sandos Caracol Eco Resort. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

2
Everyone

The photos of the resort are exactly how the resort looks! The resort has a lot of activities to offer and most are free. The resort itself is like adventuring into a jungle! I wish there were guided hiking tours through the resort so you would not miss any of the hidden trails. Unfortunately, I travelled during COVID-19 pandemic so some of the free activities were not available. However, they did not do much promoting and talking about the free activities that are available. There is a lot of pressure to purchase activities such as spa treatments. I could not go a half hour at the main pool enjoying the sun without being asked to undergo a spa treatment. They will find you sunbathing on the beach too and pressure you. There is also no mention of the high mosquito population at this resort. Due to it's great nature jungle environment mosquitoes are present in high numbers. Bring lots of OFF!

By on Sep 15, 2020

Review comment responded on Sep 16, 2020

Gracias por tomarse el tiempo para compartir sus comentarios y opiniones de su estancia con nosotros en Sandos Caracol Eco Resort. Si bien sus comentarios no son típicos de la gran mayoría de las experiencias de nuestros Invitados, los enviaremos a nuestra Gerencia para su revisión. ¡Siempre a tu servicio! Warren B Web Relations Manager Sandos Caracol Eco Resort

5
Everyone

By on Aug 28, 2020

Review comment responded on Aug 29, 2020

Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir sus comentarios. Nos alegra leer que disfrutó de la atención y que su estadia fue excelente, pasando los mejores días de sus vacaciones en Sandos Caracol Eco Resort! También queremos agradecerle por reconocer nuestros esfuerzos para garantizar la seguridad, la salud y el bienestar de nuestros huéspedes. Hemos trabajado muy duro para diseñar nuevos protocolos, capacitar a nuestro personal e implementar el programa Sandos CLEAN STAY. Si bien algunos de los protocolos a veces pueden parecer un poco inconvenientes, mantener a nuestros huéspedes seguros para que puedan disfrutar de unas excelentes vacaciones es nuestra máxima prioridad. Será un placer para nosotros asegurarle que Michelle sera informada de sus elogios hacia ella. Esperamos recibirle en un futuro no muy lejano. Siempre a su Servicio! Warren B Web Relations Manager Sandos Caracol Eco Resort

3
Everyone

Traveled during the pandemic. I know things are different. Kept an open mind. However the service from check in, at the pool and at the restaurants was horrible. So slow. I guess when the mean “Mexico Time”, they mean it. Took over an hour to check in and only 1 person was in front of us. No service at the beach or pool. Lines to get drinks. Not enough people working. Loved the grounds. Bed bugs on the mattresses. Mosquitos everywhere. Everyone who was working were so polite and great, just slow. Beach was a little rocky but not too bad. People trying to sell you stuff all day at the beach. So annoying. Couldn’t relax at all. We will be returning to Playa Del Carmen

By on Aug 8, 2020

Review comment responded on Aug 9, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

5
Everyone

Staff are great. Fun options to choose from for activities.

By on Feb 21, 2020

Review comment responded on Feb 23, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

4
Family with small children

Very nice hotel, the food could be better. Staff was friendly.

By on Feb 2, 2020

Review comment responded on Feb 2, 2020

Thanks Karla for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

5
Everyone

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

4
Family with small children

They do not have any domestic beer and they should for the price of the resort. The bar staff is terribly slow. Most of the time they had only one bartender at each location. The pool bar area is full of kids all the time. You would think they would do pool activities on the other side so the poolside is not so crowded. The food is good but they run out of food in the busy times and it took a while to replace it. Kids love pizza and all the time it was gone.

By on Jan 5, 2020

Review comment responded on Jan 5, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

2
Family with small children

Property was ok not very well maintained, staff was rude I usually tip even though it is all in clusive, but the service was horrible had to pay an extra $378 at the property because they didn’t have the room I payed for thru orbitz

By on Dec 23, 2019

Review comment responded on Dec 23, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

4
Everyone

By on Dec 16, 2019

Review comment responded on Dec 16, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

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