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Holiday Inn Express & Suites Playa Del Carmen by IHG

3.0 star property
Hotel with free breakfast, steps from Quinta Alegría Shopping Mall

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

Exterior detail
Restaurant
Balcony view
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Alegría Shopping Mall
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪97 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(26 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Mobility Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(18 reviews)
  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(16 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Holiday Inn Express & Suites Playa Del Carmen by IHG is adjacent to Quinta Alegría Shopping Mall and within a 10-minute walk of other popular attractions like Mamitas Beach. This 91-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Suerte De Churro - ‬1 min walk
  • ‪BIO-natural - ‬1 min walk
  • ‪Uno Japanese Noodles - ‬1 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

Hotel with free breakfast, steps from Quinta Alegría Shopping Mall
Holiday Inn Express & Suites Playa Del Carmen by IHG offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Tempur-Pedic beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

Is free cancellation available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Holiday Inn Express & Suites Playa Del Carmen by IHG offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Playa Del Carmen by IHG on Dec 12, 2025 start from $76.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Holiday Inn Express & Suites Playa Del Carmen by IHG?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Central Square less than a mile away.

Is there parking available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking and bicycle parking are also available.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a casino on the premises?

No, Holiday Inn Express & Suites Playa Del Carmen by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 10 PM.

Is Holiday Inn Express & Suites Playa Del Carmen by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a comfy mattress as well as an outdoor pool and free breakfast.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG feature a restaurant that includes a breakfast menu?

Holiday Inn Express & Suites Playa Del Carmen by IHG offers free buffet breakfast each morning though there is no restaurant.

Will Holiday Inn Express & Suites Playa Del Carmen by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express & Suites Playa Del Carmen by IHG though service animals are welcome.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Holiday Inn Express & Suites Playa Del Carmen by IHG?

The closest major airport to Holiday Inn Express & Suites Playa Del Carmen by IHG is Cozumel Intl. Airport (CZM), which is 21.3 mi away (256 minutes by car).

Can I book a room with a balcony at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, some guestrooms at Holiday Inn Express & Suites Playa Del Carmen by IHG offer a balcony.

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1017 reviews
Rating 8 - Good. 239 out of 1017 reviews
Rating 6 - Okay. 70 out of 1017 reviews
Rating 4 - Poor. 20 out of 1017 reviews
Rating 2 - Terrible. 19 out of 1017 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location! Great price
Stayed 1 night in Sep 2025

10/10 Excellent

Rodrigo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecta

Excelente mi estancia 10 de 10
Stayed 2 nights in Aug 2025

10/10 Excellent

andres, Seffner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close by the touristic center of Playa del Carmen. You can walk the boulevard while enjoying a Marquesita.
Stayed 2 nights in Aug 2025

8/10 Good

Gabriela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ! my son loved the pool
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth, Virginia beach

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, very safe.
Stayed 7 nights in Aug 2025

10/10 Excellent

Aldo

Stayed 1 night in Aug 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We only stayed one night, but the rooms were a good size, the beds were comfortable and the hotel was clean. The location is really good, minutes away from la 5ta, there are restaurants, money exchange, and many things to do in walking distance. The pool is a bit small but for the area is very good.
Stayed 1 night in Aug 2025

8/10 Good

Florencio, aurora

Stayed 5 nights in Aug 2025

10/10 Excellent

Maribel, Rogers

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No having on same level as other family unable to access floor
Stayed 7 nights in Jul 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Fabiane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

6/10 Okay

Hyunok

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

PAVITER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are not looking for an all inclusive. Great location, friendly staff and good sized rooms.
Stayed 4 nights in Jul 2025

8/10 Good

Randall Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooftop pool, great location, big rooms, value for money, friendly staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Sara Elena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel excellent service Cleaned everything properly would come again
Stayed 4 nights in Jul 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. 2 minute walk to 5th avenue where all the restaurants and attractions are. Not fancy but cozy. Make sure to ask for a property facing the back of the property if you want a quiet room. The front ones face the Main Street and could be a little loud if you are a light sleeper.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge A

Stayed 1 night in Jun 2025

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Place to Visit
Relaxing time 🥰
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose O. Martinez

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2025

10/10 Excellent

Sergio

Stayed 2 nights in Jun 2025

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, amenities
Flor nos dio un excelente servicio
Stayed 3 nights in Jun 2025

10/10 Excellent

evangelina

Stayed 4 nights in Jun 2025

10/10 Excellent

Baudelia

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed this hotel, the morning breakfast and the friendly staff. Very conveniently located two blocks away from 5ta Avenida. We stayed 6 nights and didn't have any issues.
Stayed 6 nights in Jun 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jun 2025

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