Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property
Hotel with free breakfast, steps from Quinta Alegría Shopping Mall

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Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Exterior detail
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe
Exterior
Lobby sitting area
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪3 min walk‬
  • Mamitas Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

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Room options

Suite, 1 King Bed

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds

  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Balcony

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Standard Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 King Bed, Accessible (Mobility)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Holiday Inn Express And Suites Playa Del Carmen by IHG is adjacent to Quinta Alegría Shopping Mall and within a 10-minute walk of other popular attractions like Mamitas Beach. This 91-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

Hotel with free breakfast, steps from Quinta Alegría Shopping Mall
Holiday Inn Express And Suites Playa Del Carmen by IHG offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Tempur-Pedic beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

Is free cancellation available at Holiday Inn Express And Suites Playa Del Carmen by IHG?

Holiday Inn Express And Suites Playa Del Carmen by IHG offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do near Holiday Inn Express And Suites Playa Del Carmen by IHG?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Holiday Inn Express And Suites Playa Del Carmen by IHG?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking and bicycle parking are also available.

Does Holiday Inn Express And Suites Playa Del Carmen by IHG have a casino on the premises?

No, Holiday Inn Express And Suites Playa Del Carmen by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express And Suites Playa Del Carmen by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 10 PM.

What do couples enjoy most about Holiday Inn Express And Suites Playa Del Carmen by IHG?

Couples staying at this hotel will appreciate amenities like a comfy mattress as well as an outdoor pool and free breakfast.

Are there hot tubs at Holiday Inn Express And Suites Playa Del Carmen by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express And Suites Playa Del Carmen by IHG feature a restaurant that includes a breakfast menu?

Holiday Inn Express And Suites Playa Del Carmen by IHG offers free buffet breakfast each morning though there is no restaurant.

Will Holiday Inn Express And Suites Playa Del Carmen by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express And Suites Playa Del Carmen by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn Express And Suites Playa Del Carmen by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Holiday Inn Express And Suites Playa Del Carmen by IHG?

The closest major airport to Holiday Inn Express And Suites Playa Del Carmen by IHG is Cozumel Intl. Airport (CZM), which is 21.3 mi away (256 minutes by car).

Can I book a room with a balcony at Holiday Inn Express And Suites Playa Del Carmen by IHG?

Yes, some guestrooms at Holiday Inn Express And Suites Playa Del Carmen by IHG offer a balcony.

Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 67 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Xochitl Guadalupe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and friendly
Stayed 2 nights in Mar 2025

6/10 Okay

Isabelita

Stayed 1 night in Jan 2025

10/10 Excellent

Luis

Stayed 4 nights in Feb 2025

6/10 Okay

MARJORIE

Traveled with family and small children
Liked: Cleanliness
Pros- breakfast and the pool area. Cons- Very thin walls. We can hear the footsteps or any movements from the guests above and beside us.
Stayed 3 nights in Feb 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious and clean. Staff was impeccable. Location was ideal - right at the center of everything. The only concern we had was with the inability to control the air/heat unit - had to call the service personnel. Would very much recommend this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great stay!

Nice clean hotel in the middle of playa del Carmen. Lots of things to see and do within walking distance. Staff was welcoming.
Stayed 3 nights in Feb 2025

6/10 Okay

Silvia, Peabody

Stayed 1 night in Feb 2025

10/10 Excellent

Ruperto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Jeffery Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this hotel top notch
Stayed 9 nights in Feb 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities
Finding the car park area for the hotel was a mission. Parking Security greets you straight away requesting the room number and how long is your stay etc. Took a while for him to open up the garage doors and we had someone behind beeping us. Lets warm than expected, Checking in was smooth. The room provided was spacious
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay. Convenient location to main walking street.
Stayed 1 night in Feb 2025

10/10 Excellent

Paula

Stayed 2 nights in Feb 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, comfy large room with balcony, fabulous roof deck pool where you can relax with coffee and watch the sunrise over the ocean! Delicious free breakfast buffet and location that is just 3 blocks from the beach, combined with very friendly staff makes this hotel our favorite in Playa. We’ll be back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was Amazon, very good!
Stayed 7 nights in Feb 2025

6/10 Okay

Gladys

Traveled with partner
Liked: Staff & service, amenities
The rooftop pool was a lovely area. Our room was fine but the bathroom was a bit tired looking. The breakfast that was included was the worst selection that we have ever had at a hotel and was very disappointing. The staff were very helpful and friendly and the location is fabulous!
Stayed 1 night in Jan 2025

10/10 Excellent

Rangel, siuna

Stayed 5 nights in Jan 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to fifth avenue
Stayed 3 nights in Jan 2025

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff !
Stayed 4 nights in Jan 2025

10/10 Excellent

Aline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jan 2025

10/10 Excellent

RENE, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is really good price is a little bit high but very convenient 👌
Stayed 1 night in Jan 2025

8/10 Good

amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staffs very efficient upon check in & friendly . Enjoyed our stays.
Stayed 1 night in Jan 2025

10/10 Excellent

ximena

Stayed 3 nights in Dec 2024

10/10 Excellent

Flor, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Very professional and friendly.
Stayed 1 night in Jan 2025