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Holiday Inn Express & Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Fitness facility
Exterior
Point of interest
Rooftop terrace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Alegría Shopping Mall
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room

9.0 out of 10
Wonderful
(21 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(30 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Mobility Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(24 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(18 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Holiday Inn Express & Suites Playa Del Carmen by IHG is adjacent to Quinta Alegría Shopping Mall and within a 10-minute walk of other popular attractions like Mamitas Beach. This 91-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Central Square - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Euro Grill - ‬3 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Po Thai Restaurant - ‬3 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

Holiday Inn Express & Suites Playa Del Carmen by IHG offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Tempur-Pedic beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

Is free cancellation available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Holiday Inn Express & Suites Playa Del Carmen by IHG offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Playa Del Carmen by IHG on Jun 28, 2026 start from $116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Holiday Inn Express & Suites Playa Del Carmen by IHG?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking and bicycle parking are also available.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a casino on the premises?

No, Holiday Inn Express & Suites Playa Del Carmen by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 10 PM.

Is Holiday Inn Express & Suites Playa Del Carmen by IHG good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an outdoor pool and a free daily breakfast.

Are there hot tubs at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG feature a restaurant that includes a breakfast menu?

Holiday Inn Express & Suites Playa Del Carmen by IHG offers free buffet breakfast each morning though there is no restaurant.

Will Holiday Inn Express & Suites Playa Del Carmen by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express & Suites Playa Del Carmen by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express & Suites Playa Del Carmen by IHG?

The closest major airport to Holiday Inn Express & Suites Playa Del Carmen by IHG is Cozumel Intl. Airport (CZM), which is 21.3 mi away (256 minutes by car).

Are there rooms with balconies at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, some guestrooms at Holiday Inn Express & Suites Playa Del Carmen by IHG offer a balcony.

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1002 reviews
Rating 8 - Good. 225 out of 1002 reviews
Rating 6 - Okay. 73 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted balcony on main blvd
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Jan 2026
Verified

8/10 Good

David

Liked: Cleanliness, amenities
Location and parking is great.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night as our flight was canceled and the all inclusive wanted to charge us an outrageous price to stay another night. We had a wonderful stay here, staff were friendly and nice and accommodating. The area was beautiful and safe and we found great food options on 5th ave.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic throughout our stay. From the front desk to the room cleaning. I would especially like to commend Roberto for all of his help.
Stayed 14 nights in Mar 2026
Verified

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, house keeping makes cute animals with the towels. Shops right around the corner, breakfast is decent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities
very clean, calm, walkimg distance of everything and friendly/helpfull staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Quan

Liked: Cleanliness, amenities, property conditions & facilities
very clean room, roof top swim pool plus
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and spacious, the rooftop pool was lovely and it's in the perfect location to explore playa del Carmen without the noise from 5th ave. The staff were also incredibly friendly, we had a great experience with Cecilia and all the team. The breakfast was fairly limited, but considering it's included in the price, it was very good value.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Bertoldo

Liked: Cleanliness, staff & service, property conditions & facilities
We like no noise at all. Beds are great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really enjoyable stay at the Holiday Inn Express in Playa del Carmen. The room was spacious, clean, and the bed was super comfortable, which made a big difference after long days out. The staff were friendly and helpful throughout my stay, and the hotel felt well maintained overall. The location is also great – close to shops, restaurants, and within walking distance to the beach, which was really convenient. Breakfast was included, which is a nice bonus, even though I don’t usually have breakfast. Overall, a great stay and I would definitely recommend this hotel.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Raquel

Location is great.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Clean. Breakfast was great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Ricardo at the front desk was AMAZING! All the staff were SO helpful and so nice to work with. Thank you
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Rameet Singh

Liked: Cleanliness, amenities, property conditions & facilities
The hotel surely met our expectations - room was clean and staff was courteous. Included breakfast is a nice add-on - keep in mind the options are limited. Location of the hotel is convenient - ideally located from 5th avenue - we didn’t encounter any noise issues.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Aman

Liked: Cleanliness, amenities, property conditions & facilities
Great location. 2 min walk to the popular tourist zone.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Minfeng

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Silvia Alicia

Liked: Cleanliness, staff & service
Room was clean and comfortable. Breakfast needs more variations during the weekdays, by Friday we were fed up with the same food all week.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Wei

Liked: Cleanliness, property conditions & facilities
Convenient location! Great services!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Anibal

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very clean and friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It was all around experience had a great time staying here because of all the staff that are very accomodating.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Maria Lili

Liked: Cleanliness, staff & service, amenities
Amazing customer service. Nice location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to help with mobility issues we had. The bed was very soft, the room was clean, and there was a good selection at breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean
Stayed 1 night in Jan 2026

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