4/10 Poor
Maria L
Traveled with family
Jul 13, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT, BY ANY MEANS, BOOK THIS HOTEL!!!
Pros: Pool area is great, the beach beautiful if not for the sargassum. Kid-friendly, decent nightly entertainment.
The rest of the experience was BEYOND disappointing.
-Check-in was a nightmare: slow, rude, unaccomodating staff that hate their job. The supervisor was the worst! Their policy - NO group check-ins (i.e. two separate rooms under same reservation). They are to be done room by room. I helped my mom check in, then made ME get back in a long line to check in.
- Property is outdated and not well-maintained. Common areas smelled bad, mostly around the pool bars.
-There were roaches in our rooms.
-Only two elevators for a large building, one was broken half the time. The other made clanking sounds and stalled often on the 4th floor. Took forever to get to our rooms.
-AC issues = multiple room changes.
- The food was average.
- The staff is dismissive and careless. They appear to, and behave as if they are overworked and underpaid. We asked about their poor attitude and one staffer confided that they are forced to work double shifts w/out additional compensation. If they don't comply, they are threatened with termination. After hearing this, we were more understanding. Now we blame mangement 100%.
- Not ALL-inclusive.
- Inaccurate restaurant hrs listed on the app.
The resort doesn't care about this review, they already got our money...
This is review is for you, the consumer.
DO NOT GIVE THEM YOUR HARD EARNED MONEY!
Maria L
Stayed 7 nights in Jul 2025