Krystal Cancun

Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview
Rooms
Location
Policies

Popular amenities

Bar
Hot Tub
Room service

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Cancun Convention Center
‪3 min walk‬
Gaviota Azul Beach
‪5 min walk‬
La Isla Shopping Mall
‪7 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

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Room options

1 bedroom, minibar, in-room safe, blackout drapes

Romantic Room, 1 King Bed, Balcony, Oceanfront

Very good

366 sq ft
Ocean view
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, City View

Good

344 sq ft
City view
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, City View

Good

344 sq ft
City view
Sleeps 2
1 King Bed

Club Room, 2 Double Beds, Balcony, Ocean View

366 sq ft
Ocean view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed, Balcony, Ocean View

Very good

366 sq ft
Ocean view
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Wonderful

431 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Good

344 sq ft
Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Balcony, Ocean View

344 sq ft
Ocean view
Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun is 2.1 mi (3.4 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Cancun Convention Center.

View more Resorts in Cancun

What's nearby

Cancun Convention Center - 3 min walk - 0.2 miles
Gaviota Azul Beach - 5 min walk - 0.3 miles
Forum Beach - 5 min walk - 0.3 miles
La Isla Shopping Mall - 7 min drive - 2.5 miles
Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

‪Hooters - ‬3 min walk
‪Mandala - ‬3 min walk
‪Monkey Business - ‬3 min walk
‪El Timón de Cancún Zona Hotelera - ‬6 min walk
‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.

42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Pool
All inclusive
Spa
Kids pool

$130 nightly

Aug 12 - Aug 13

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Limited onsite parking

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
3 bars/lounges
4 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mortero
Las Velas
Mediterraneo

Things to do

Beach volleyball
Children's pool
Free children's club
Full-service spa
Health club
Hot tub
Outdoor pool
Playground
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dining table
Free children's club
In-room babysitting (surcharge)
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

Elevator (36 inch wide door)

4 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

Is free cancellation available at Krystal Cancun?

Krystal Cancun provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Cancun?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on Aug 17, 2025 start from $154.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Krystal Cancun?

This resort is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there parking available at Krystal Cancun?

Yes, valet parking and self parking are offered for free at the resort.

Is a spa located at Krystal Cancun?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Krystal Cancun feature a casino on the premises?

No, Krystal Cancun doesn't have a casino.

Will I find an indoor pool at Krystal Cancun?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Krystal Cancun?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a poolside restaurant.

Are there hot tubs at Krystal Cancun?

Yes, guests can enjoy a spa tub at this resort.

Does Krystal Cancun feature a restaurant that includes a breakfast menu?

Yes, Krystal Cancun has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Cancun.

Are there connecting rooms at Krystal Cancun?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Krystal Cancun?

The closest major airport to Krystal Cancun is Cancun Intl. Airport (CUN), which is 15.6 mi away (26 minutes by car).

Can I book a room with a balcony at Krystal Cancun?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean or city views.

Does Krystal Cancun host weddings?

Take advantage of the wedding venue at Krystal Cancun if you plan to say "I do" during your trip.

Krystal Cancun Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

2/10 Terrible

Lupita

Traveled with family

Jun 5, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The rooms had bad showers. We got moved to another room and still was flooded with yellow water! The air conditioning was on and off. The hotel does not say they don’t accept American cash! Made it very difficult! Only wanted credit card! They should make that known with a sign at the hotel or bar!

Stayed 3 nights in Jun 2025

8/10 Good

Jennifer

May 7, 2025

Liked: Cleanliness, staff & service

Great

Stayed 3 nights in May 2025

6/10 Okay

Jose

Apr 30, 2025

Stayed 1 night in Apr 2025

8/10 Good

William

Apr 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff

The hotels location is the best in the area. Right at the tip of the water and 2 minute walk to restaurants, bars, stores, etc. Don't do the all inclusive unless your staying in the hotel without excursions and enjoy crappy food and generic beverages. It is overpriced and definitely not worth it. The choices were VERY limited, and none of them were Mexican food. Burgers, dogs, pizza, and other bland crap. The room was great, bed and pillows were better than most hotels I stay at. Almost all the hotel staff are fluent bilingual, which is convenient. The grounds are well kept and chairs are first come/serve. Wait staff are more abundant at the pool than the beach. They have large towels for free for the pool and beach. The AC was cold and needed.

Stayed 3 nights in Apr 2025

10/10 Excellent

Pinckney Ma, Fremont

Traveled with family

Apr 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall very good and very happy

Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Traveled with partner, Traveled with family

Apr 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I come here all the time it’s just in a great location!!!

Stayed 7 nights in Apr 2025

4/10 Poor

Roberto Carlos

Apr 25, 2025

Stayed 3 nights in Apr 2025

2/10 Terrible

Lea

Apr 22, 2025

Stayed 6 nights in Apr 2025

10/10 Excellent

Alexis

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Apr 2025

10/10 Excellent

Venus

Traveled with family

Apr 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Krystal Cancun was so much fun! The lady in the front desk - seems to be a bit rude- She has to be more careful because people comes from different places of the world and sometimes we are use to high customer service. A High Recognition to Artemio- ( Life Saver) He should be one of the best workers at this hotel. He saved my Life- we will be thankful Forever. ( so sad he does not have some more equipment to do his job easier) I will definitely recommend to Family and Friends.

Stayed 4 nights in Apr 2025

8/10 Good

Angel Daniel

Apr 17, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Miryan

Apr 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 3 nights in Apr 2025

8/10 Good

sarah

Traveled with partner

Apr 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel, beach area, and pool were all beautiful and clean. Most of the employees were helpful and polite. The hotel is located walking distance from a lot of shops and restaurants which was very convenient. The hotels included breakfast buffet included delicious options for everybody. We did, however, have a few complaints.. The hotel requires a wristband to enter and use the facilities, which is fine, but when we entered just to check in at the desk, we were rudely and persistently, asked about our wristbands and told we can’t come in without them. Secondly, the security guard on the facility and the security measures around the hotel made it feel slightly like a low security prison. Additionally, all access points to the beach were cut off and blocked at a certain time without our knowledge before hand, causing us to get locked out of the hotel on the beach one night… we had to walk a few blocks down the beach and then take the main street to the front entrance in order to get back inside. Lastly, when we arrived to our room, we did not have a remote for the TV or the bathrobes promised. It took one day and three separate requests to get a remote for the television.

Stayed 2 nights in Apr 2025

6/10 Okay

Isaac

Traveled with family

Apr 14, 2025

Liked: Cleanliness, staff & service, amenities

Beds are extremely hard...even in the suites. Got sick after eating at La Hacienda.

Stayed 1 night in Apr 2025

2/10 Terrible

Elizabeth

Apr 13, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2025

6/10 Okay

Antonio

Apr 11, 2025

Stayed 2 nights in Feb 2025

6/10 Okay

Maureen Mildred Gomez-

Apr 10, 2025

Stayed 5 nights in Mar 2025

6/10 Okay

Emily

Apr 9, 2025

Stayed 1 night in Apr 2025

8/10 Good

Karla

Traveled with family

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities

Great location! We could walk to beach, shop and restaurants close. It’s a bit worn down with cracked vanity, tiles on floor cracked. But housekeeping kept it clean. We really didn’t spend much time in the room.

Stayed 6 nights in Apr 2025

4/10 Poor

Basma

Apr 7, 2025

Disliked: Cleanliness, staff & service

Stayed 1 night in Mar 2025

10/10 Excellent

Monica

Apr 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it! The best view! We will be booking again in the future

Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Traveled with family

Apr 7, 2025

Liked: Cleanliness, amenities

This is a great option in regards to the ocean location for the price compared to Ziva Nextdoor, though the staff are pretty harsh in comparison. They have wristbands for entry and even to get a towel will fight with you if you had a towel the day before they deemed you may have in your room (It was put in the towel shack after they closed the day before) They would not allow a second towel, not an option. reserved a room with two queen beds and told me they didn’t have any available. I purchased on Expedia, specifically stated two beds confirmed on the reservation - so you may want to call them in advance to ensure they will honor your order. The staff was quite dismissive. All in all the check in and out process doesn’t have a luxurious resort style due to the policies and staff. The waves were perfect, and we got a free cabana bed on the beach one of the days which was great. I bought floaties there, and rented boogie boards from the staff.

Stayed 3 nights in Mar 2025