Krystal Cancun in Cancun | Best Rates & Deals on Orbitz

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Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
Room service

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Cancun Convention Center
‪3 min walk‬
Gaviota Azul Beach
‪3 min walk‬
La Isla Shopping Mall
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪26 min drive‬

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Room options

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Ocean view
366 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, City View

City view
344 sq ft
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, City View

City view
344 sq ft
Sleeps 2
1 King Bed

Club Room, 2 Double Beds, Balcony, Ocean View

Ocean view
366 sq ft
Sleeps 4
2 Double Beds

Club Room, 1 King Bed, Balcony, Ocean View

Ocean view
366 sq ft
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Ocean view
431 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room, Balcony, Ocean View

Ocean view
344 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Ocean view
344 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun is 2.1 mi (3.4 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Cancun Convention Center.

View more Resorts in Cancun

What's nearby

Cancun Convention Center - 3 min walk - 0.2 miles
Gaviota Azul Beach - 3 min walk - 0.2 miles
Forum Beach - 4 min walk - 0.3 miles
La Isla Shopping Mall - 5 min drive - 2.5 miles
Hotel Zone Beaches - 12 min drive - 3.4 miles

Getting around

Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

‪Hooters - ‬3 min walk
‪Mandala - ‬3 min walk
‪Monkey Business - ‬3 min walk
‪El Timón de Cancún Zona Hotelera - ‬6 min walk
‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.

42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Pool
All inclusive
Spa
Kids pool

includes taxes & fees

$149 per night

May 25 - May 26

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Limited onsite parking

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
3 bars/lounges
4 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mortero
Las Velas
Mediterraneo

Things to do

Beach volleyball
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Hot tub
Outdoor pool
Playground
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dining table
Free children's club
In-room babysitting (surcharge)
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

Elevator (36 inch wide door)

4 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

Is free cancellation available at Krystal Cancun?

Krystal Cancun provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Cancun?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on May 7, 2025 start from $150.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Krystal Cancun?

This resort is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Krystal Cancun?

Yes, valet parking and self parking are offered for free at the resort.

Is a spa located at Krystal Cancun?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Krystal Cancun feature a casino on the premises?

No, Krystal Cancun doesn't have a casino.

Will I find an indoor pool at Krystal Cancun?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Krystal Cancun?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a poolside restaurant.

Does Krystal Cancun have a hot tub?

Yes, this resort has a spa tub.

Does Krystal Cancun feature a restaurant that includes a breakfast menu?

Yes, Krystal Cancun has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Cancun.

Are there connecting rooms at Krystal Cancun?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Krystal Cancun?

The closest major airport to Krystal Cancun is Cancun Intl. Airport (CUN), which is 15.6 mi away (26 minutes by car).

Can I book a room with a balcony at Krystal Cancun?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean or city views.

Does Krystal Cancun host weddings?

Take advantage of the wedding venue at Krystal Cancun if you plan to say "I do" during your trip.

Krystal Cancun Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Miryan

Apr 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 3 nights in Apr 2025

4/10 Poor

Basma

Apr 7, 2025

Disliked: Cleanliness, staff & service

Stayed 1 night in Mar 2025

4/10 Poor

Selia, Moses lake

Mar 15, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2025

10/10 Excellent

Andre

Traveled with group

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spring Break! Spring Break! I never stay anywhere else! 3 back to back years and counting! Location could not be better! Staff is very helpful. I had a partial view which was amazing! I could see both the beach/ocean and the strip from my balcony. Best of both worlds. I’ll be back next year for Spring Break!

Stayed 4 nights in Mar 2025

8/10 Good

Anastasia

Mar 4, 2025

Stayed 5 nights in Feb 2025

6/10 Okay

Ali

Traveled with family

Feb 24, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Good location, very nice beach. Older hotel, they skimp on everything, very obvious. Limited food options, food was ok but repetitive. There is a delivery charge for room service with all inclusive, first time I encountered something like this. Overall, my wife and I enjoyed our stay, but for what we paid, will go somewhere else next time.

Stayed 6 nights in Feb 2025

8/10 Good

Jose

Traveled with family

Feb 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Too noise because is located around the night clubs

Stayed 2 nights in Feb 2025

2/10 Terrible

Sofia

Traveled with group

Jan 30, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

I will never stay here again. We stayed 3 nights and were moved to 4 different rooms throughout our stay due to multiple issues. I spent more time waiting in line at the front desk than I did in an actual room. From sink problems, to leaking toilet, to someone else being in the room, I packed and unpacked my bags so many times. And the hotel provided no refund and no compensation for all these issues. They thought they they were being so nice by moving us to a room that finally has no issues on our last night, but that’s literally the least they do as that’s exactly what I paid for. All I wanted was a room that functions properly. I paid for 3 nights of a functioning room and I got only 1 with no refund or compensation. Will never stay here again. The staff is so rude too. I met multiple other people at the front desk who were having similar problems with their rooms too so this is not an isolated incident.

Stayed 3 nights in Jan 2025

8/10 Good

dan

Traveled with partner

Jan 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool was nice, and the beach was beautiful. I liked that I had many other options right out the front door. Many shops and restaurants in a very short walk. I'm looking forward to coming back.

Stayed 1 night in Jan 2025

10/10 Excellent

Dalgys

Jan 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lication

Stayed 5 nights in Jan 2025

10/10 Excellent

Javier

Jan 28, 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

Elena

Jan 25, 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Elizabeth, Chula vista

Jan 24, 2025

Jan,2025 this is our second time at hotel!!staff are just wonderful and everything near we love it.

Stayed 4 nights in Jan 2025

6/10 Okay

Christopher

Jan 23, 2025

Liked: Cleanliness, staff & service

First, the location of this hotel is great - minutes walk from CocoBongo and the other major hotel strip nightclubs, many eateries and a great supermarket. It is on an awesome beach - very clean, white silky soft sand, beautiful warm gentlish blue ocean, no dangerous critters to speak of, wide and nearly flat with no under toe in front of the hotel, and you can walk for miles! We were grateful we did not do the all inclusive. Firstly this website is not sufficiently clear as to what is included in the all inclusive. The buffet we purchased at the hotel was barely edible. The drinks we purchased were not worth drinking. The restaurant meals and room service in the hotel were of a marginal standard. This may be related to the habitual tastes of the patrons. We are from Canada; the vast majority of the other residents at the hotel were locals. We used Uber daily, and found it excellent. It stops on the main road right outside the hotel. We used etransfer for our transfer back to the airport (38 USD) - book ahead online. Uber can't go into the airport. The taxis at the airport try to maintain their monopoly by feeding those arriving a cocktail of partial misinformation and veiled threat. They all quote 85 USD for the approx 20 min ride to the hotel. After repeatedly refusing to pay that, they settled for $50

Stayed 8 nights in Jan 2025

8/10 Good

Sherri

Traveled with partner

Jan 22, 2025

Liked: Staff & service, amenities

Our air conditioning in room 1721 could not keep up properly, our clothing felt wet when getting dressed in the morning. Only 1 elevator worked, so took the stairs often, stairwells weren’t always clean. Otherwise, breakfast was very good, ate other meals off property, with a few good options near by. Staff friendly & helpful.

Stayed 5 nights in Jan 2025

10/10 Excellent

Fabiola

Jan 19, 2025

Liked: Amenities

Great stay thank you so much

Stayed 1 night in Jan 2025

8/10 Good

Aya

Jan 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2024

10/10 Excellent

John

Traveled with family

Jan 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property great stay i would update some things in terms of facilities but overall we had a blast

Stayed 4 nights in Jan 2025

8/10 Good

Alejandro

Traveled with family

Jan 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the location.

Stayed 2 nights in Jan 2025

6/10 Okay

Abraham

Jan 16, 2025

Disliked: Room comfort

Stayed 3 nights in Jan 2025

10/10 Excellent

andre

Traveled with partner

Jan 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is really nice the staff amazing everyone gives their best to make Krystal a great place

Stayed 3 nights in Jan 2025

10/10 Excellent

Orlando

Jan 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

El hotel cuenta con una ubicación excelente, su playa es una de las mejores de la zona hotelera.

Stayed 3 nights in Jan 2025

10/10 Excellent

carmeleta

Jan 15, 2025

Stayed 2 nights in Jan 2025

10/10 Excellent

Aaron

Traveled with partner

Jan 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have children that live in Playa Del Carmen and stay here on the way home a few nights normally before flying from Cancun. One of the most beautiful beaches in all the Maya Riviera with the Peninsula blocking the larger waves. Staff and service are incredible. There may be other options with Golf but if you want an amazing beach, an amazing resort and great staff and service look no further. Our favorite for 10 years Thank you Krystal

Stayed 1 night in Jan 2025