Krystal Cancun

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Where to?

Dates

April 2026

May 2026

5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Outdoor pool, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
Spa
Parking included
Free WiFi

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Place, Gaviota Azul Beach
‪3 min walk‬
Place, Cancun Convention Center
‪5 min walk‬
Place, Forum Beach
‪6 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪35 min drive‬

Room options

Standard Room, 1 King Bed, City View

Good

City view
344 sq ft
1 bedroom
Sleeps 2
1 King Bed

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Very good

Ocean view
366 sq ft
1 bedroom
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Wonderful

Ocean view
431 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romantic Room, 1 King Bed, Balcony, Oceanfront

Very good

Ocean view
366 sq ft
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Good

Ocean view
344 sq ft
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Good

Ocean view
344 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, City View

Good

City view
344 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Club Room, 2 Double Beds, Balcony, Ocean View

Ocean view
366 sq ft
1 bedroom
Sleeps 4
2 Double Beds

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun is 2.2 mi (3.5 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Cancun Convention Center.

View more Resorts in Cancun

What's nearby

Gaviota Azul Beach - 3 min walk - 0.2 miles
UltraMar Ferry Terminal - 5 min walk - 0.3 miles
Cancun Convention Center - 5 min walk - 0.3 miles
Forum Beach - 6 min walk - 0.4 miles
Caracol Beach - 8 min walk - 0.5 miles

Getting around

Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

‪Mandala - ‬3 min walk
‪Hooters - ‬3 min walk
‪Vips - ‬2 min walk
‪Lobby Bar - ‬1 min walk
‪Mediterraneo - ‬1 min walk

About this property

Krystal Cancun

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.

42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Pool
Spa
All Inclusive
Kids pool

$151 nightly

Apr 14 - Apr 15

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Limited onsite valet and self parking

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
3 bars/lounges
5 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mortero
Fisheria
Las Velas
Mediterraneo

Things to do

Beach volleyball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Games
Health club
Hot tub
Outdoor pool
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dining table
Free children's club
In-room babysitting (surcharge)
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

Elevator (36 inch wide door)

4 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

Property Registration Number 005-007-000112/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

Is free cancellation available at Krystal Cancun?

Krystal Cancun provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Cancun?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on Apr 12, 2026 start from $199, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Krystal Cancun?

This resort is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Krystal Cancun?

Yes, valet parking and self parking are offered for free at the resort.

Is a spa located at Krystal Cancun?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Krystal Cancun feature a casino on the premises?

No, Krystal Cancun doesn't have a casino.

Will I find an indoor pool at Krystal Cancun?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Krystal Cancun?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Krystal Cancun have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Krystal Cancun feature a restaurant that includes a breakfast menu?

Yes, Krystal Cancun has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Cancun.

Are there connecting rooms at Krystal Cancun?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Krystal Cancun?

The closest major airport to Krystal Cancun is Cancun Intl. Airport (CUN), which is 14.7 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Krystal Cancun?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean or city views.

Does Krystal Cancun host weddings?

Take advantage of the wedding venue at Krystal Cancun if you plan to say "I do" during your trip.

Krystal Cancun Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

2/10 Terrible

Zhila

Feb 23, 2026

Stayed 6 nights in Feb 2026

10/10 Excellent

oscar ivan

Feb 8, 2026

Stayed 3 nights in Feb 2026

2/10 Terrible

Miguel

Jan 12, 2026

Stayed 3 nights in Jan 2026

4/10 Poor

Faiyazmehadi

Jan 9, 2026

Disliked: Property conditions & facilities

The tv remote didnt work well, room wasnt clean

Stayed 1 night in Dec 2025

10/10 Excellent

Kayode

Dec 30, 2025

Stayed 1 night in Dec 2025

10/10 Excellent

MAXINE R

Dec 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The access to beach/ocean makes this place worth every dime.

Stayed 3 nights in Dec 2025

10/10 Excellent

Mastura

Dec 29, 2025

Stayed 6 nights in Dec 2025

10/10 Excellent

maritza

Traveled with partner

Dec 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff where very helpful and allowed us to get our food and drink wrist bands before are room was ready as we where there 5 hrs before check in time so we could start relaxing. Overall a very pleasant experience

Stayed 2 nights in Dec 2025

10/10 Excellent

Amber Lou

Dec 25, 2025

Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Dec 25, 2025

Stayed 2 nights in Dec 2025

10/10 Excellent

Mark

Dec 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely all inclusive. Perla, Belen, felipe (the tpur guide guy outside) were all so warm and welcoming.

Stayed 2 nights in Dec 2025

10/10 Excellent

MIGUEL ANGEL

Traveled with partner

Dec 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

-Clean room -Great friendly staff -Gym has everything you need for a good workout could use a little more equipment but overall not bad. -the mediterráneo restaurante amazing!!!!!!!! -and ofcourse the beach

Stayed 4 nights in Dec 2025

4/10 Poor

Dianarra Juls

Dec 23, 2025

Stayed 1 night in Dec 2025

10/10 Excellent

ROMAN

Traveled with partner

Dec 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Thank you to everyone in hotel staff and to the expedia experience. We had a blast. We felt like we were 1st class without the high cost. Only one recommendation the pillows were a little large and firm.

Stayed 5 nights in Dec 2025

10/10 Excellent

Brittany

Traveled with family

Dec 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff more helpful to first time visitors and English speaking staff for help.

Stayed 4 nights in Dec 2025

2/10 Terrible

Yosef

Business traveler, Traveled with family

Dec 20, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

They really didn’t have good service. As my room was not getting cleaned. Charged me 140$ for cleaning fee. When they did not come to my room to clean for 1 day. I would not recommend. Very bad people

Stayed 4 nights in Dec 2025

2/10 Terrible

Nicholas

Traveled with family

Dec 17, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Very limited staff that spoke English or could understand at all. You was always being hounded to try to buy something in the lobby. You could not go from your room to the beach without being hounded by three or four people. The food was almost a complete joke we was all inclusive stay. But the restaurants hours and the days they was closed most of the time making it almost impossible to eat in them. You have to make reservations to eat in them unless you want to eat the buffet so 90% of the people is having to eat the buffet, so it was very crowded very poor staff and service. Drinks on all inclusive you will drink the bottom shelf stuff as possible they do not even have beer on it. You will pay five dollars a beer or walk across the street and buy a 12 pack for $10. There’s two or three nightclubs right there that base rattles the walls until two or 3 AM every night or if you’re trying to sit out on the beach and enjoy the beach. That’s all you can hear. This was a middle of December. Try to get away for a few days so I could not imagine what it would be like in the summertime.The water in the room was pretty bad if you ran a glass of it it looked like orange rust water. That’s what you were showering in and smelled like rotten eggs. And if you like sleeping on a bed that is harder than the floor.

Stayed 3 nights in Dec 2025

10/10 Excellent

Ana Laura

Traveled with family

Dec 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect

Stayed 4 nights in Nov 2025

8/10 Good

Christopher

Dec 16, 2025

Stayed 1 night in Nov 2025

6/10 Okay

Ashley

Traveled with partner

Dec 15, 2025

Liked: Cleanliness, property conditions & facilities

good stay , they just gave me my room an hour late and didn’t apologize or try to reedem that

Stayed 4 nights in Dec 2025

8/10 Good

Ben

Traveled with family and small children

Dec 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great value for a really great if not the best beachfront location. Staff was great. Place is well kept and smells clean. Walking distance to nightlife, bars and restaurants. Room we stayed in was outdated, wear and tear on the mattress, tub drains slowly, wish there were more food options aside from local fare but this didn’t hamper our stay experience. We will stay again.

Stayed 3 nights in Dec 2025

6/10 Okay

Griselda

Dec 12, 2025

Staff

Stayed 4 nights in Dec 2025

10/10 Excellent

LUIS M VAZQUEZ

Dec 9, 2025

Stayed 1 night in Dec 2025

2/10 Terrible

Rosemary, Kansas City

Dec 8, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

That. Hotel was dirty and pathetic,elevator down all the time. Food was below average.

Stayed 2 nights in Dec 2025

10/10 Excellent

MAGALY

Dec 6, 2025

Stayed 4 nights in Nov 2025

Hotels

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Hotels

Krystal Cancun

Choose dates to view prices

Photo gallery for Krystal Cancun

Reviews

Popular amenities

Explore the area

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Club Room, 1 King Bed, Balcony, Ocean View

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Romantic Room, 1 King Bed, Balcony, Oceanfront

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

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About the neighborhood

Cancun

What's nearby

Getting around

Restaurants

About this property

Krystal Cancun

Similar properties

Emporio Cancun Optional All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Krystal Cancun Reviews

Reviews

Good

7.8/10

7.8/10

7.6/10

7.2/10

Reviews

2/10 Terrible

Zhila

Zhila

10/10 Excellent