Horrible places
The food was the weakest point, especially the coffee and dinners. The all inclusive was not worth it.
The staff was accommodating and friendly. The rooms were big and roomy- great ocean view. The kids had a lot of fun at the water park across the street from the ocean side. The location was super close to the marina where we took our day trip to Isla Mujeres.
OLD, HORRIBLE CUSTOMER SERVICE, NO RESORT AMENITIES AND BEACH WAS PITIFUL! Very old and not taken care of resort. We came for the unlimited access to the Waterpark and it was a disappointment, water was filthy, smelled and unsafe for kids. Bathrooms smelled like sewers, the beds were very hard and old. One of the headboards fell on my kids while sleeping. The bed was not mounted properly to the wall and came down on my kids heads. When speaking with management instead of offering some sort of incentive for my kids almost being sent to the hospital we were simply offered another room. Not an upgrade, no apologies, no free add ons, just a change of room. There are many of us so we made the decision to not move. I was told that was our only option and incentive was to go up another flight of stairs move all our things. This vacation was for my kids and even they were uncomfortable with sleeping in the beds after seeing mold and mildew behind the headboards and my 2 and 5 year old didn't want to go to the bathroom due to the strong smells. This hotel ruined our first experience in Mexico. If you are only shopping for the cheapest resort in Mexico this is it. If you want good rest, relaxation and good food this is NOT your resort. We are VERY disappointed with the customer service here. They should have done more knowing that children could have been extremely hurt for their lack of maintenance to the rooms.We are considering filing a lawsuit against the property for the suffering
THE PLACE IS OK, BUT... IS NOT ON THE HOTEL AREA. IS REALLY FAR FROM THE HOTEL AREA. THEY DONT SAY THE WATER PARK OPENS ONLY FROM WEDNESDAY TROUGH SUNDAY. THE PARK CLOSES AT FIVE PM. THE POOL CLOSES AT EIGHT PM. THE BEBERAGES ARE SERVED ON SMALL PLASTIC GLASES. THE OCEAN AREA WHERE YOU CAN BATH, IS EXTREMELY NEAR FROM THE MARINA, WICH MAKES AN OILY SMELL ON THE WATER AND AT THE END OF THE DAY YOUR EYES WILL HURT. THE RESTAURANT BUFFET STAFF ARE KINDA ROUGHT ON THE WAY THEY TREAT PEOPLE. THE DEAL HERE IS THAT IS NOT BAD FOR THE AMOUNT YOU PAY, IS GREAT FOR RELAXING, BUT IF YOU HAVE SOME MORE BUCKS TO SPEND AND LIKE TO KNOW THE CITY BETTER, CHECK FOR NEARER PLACES TO DOWN TOWN. AT THE END, THE HOTEL IS NOT BAD
I wish I could give negative stars, this was the top 2 worst hotels I’ve ever stayed in. From the rooms, to the food, to the alcohol, to the water park being closed so early, literally everything was wrong about this hotel, I wish I could’ve gotten my money back because I would’ve rather stayed in a hostel or a motel, there atleast you know what you paid for, I wasted my time buying all inclusive for my family and it was a complete waste of money. Thank God we only stayed there one night because anything more would just be torture! Next time I’ll listen to reviews and stay away especially when I’m staying with a family and children.
Never ever will stay at this property I been to Cancun 10-12 times different resort this is worse stay ever in Cancun
Misunderstanding regarding payment was a disappointment. The hotel received our pay but claimed they didn’t and until we proved with THEIR statement, wanted us to repay everything.
Our room was in front of the beach. The scenery was amazing!!!
This is an awesome hotel if you are coming with kids. Nice and big swimming pool, waterpark, shallow water in the sea. The guy at the reception noticed that I traveled alone with two kids and gave me FREE room upgrade. We received an awesome room with the ocean view. All personnel been so helpful and nice. Any questions I had always were answered, any help I needed was provided. I hardly recommend this hotel to families with kids and I’m sure I will be back.
The stuff is amazing, food is ok. But the place round down and old. The water park needs to be take caring of its old and dusty. So as the main pool. You can see dust coming from the metal and going in to the water.
Water park is located across the road. Waterpark flooring is concrete and chipped big potholes are everywhere. It was not safe for my kids to play in it. Food buffet did not have any vegetables or fruits. Manager told me to ask cooks if they have any vegetables. 2 out 3 pool jetpools did not work. I do not recommend this hotel
This place is absolutely amazing. It is away from the busy part of Cancun so it’s much quieter and more relaxing than being in the city center. The staff is amazing, always there to answer every question and makes sure you’re aware of things going on around the area as well as places to visit while in the area. Food was always fresh and different at every meal of the day. Beach was always clean and beautiful.
Need renovation on the property! Very outdated! Can change the dining room chairs. They are old & heavy! But the area is beautiful & clean. Also the beach!
loved the entire hotel, everything was inclusive, excellent food, including for children. we loved our Ana, she would leave small animals composed of towels, my kids would always looke forward overynight to see what her creation was for the day. only bad thing, we stayed in a suite and there was no Wifi, we had to go to the main lobby and used Wifi from there.
This 3.5-star aparthotel has a private beach, a free water park, and free breakfast.
Free buffet breakfast is included with your stay and awaits you each morning.
Each apartment is individually decorated and has an array of amenities, including a minibar, a coffee maker, and a ceiling fan. Guests can expect to find a TV with cable channels. Other standard amenities include a safe, a phone, and free toiletries.
There's free parking, as well as a shuttle from the hotel to the airport (available 24 hours). Other amenities at this all-inclusive aparthotel include a private beach, a free water park, and karaoke.
Horrible places
The food was the weakest point, especially the coffee and dinners. The all inclusive was not worth it.
Hello Katherine, Thank you for leaving your comments. We're sorry we didn't meet your expectations, but we're working hard to be better and offer a high quality of food service.
The staff was accommodating and friendly. The rooms were big and roomy- great ocean view. The kids had a lot of fun at the water park across the street from the ocean side. The location was super close to the marina where we took our day trip to Isla Mujeres.
We are glad you had a great time with us, hopefuly you come back soon. Regards!
OLD, HORRIBLE CUSTOMER SERVICE, NO RESORT AMENITIES AND BEACH WAS PITIFUL! Very old and not taken care of resort. We came for the unlimited access to the Waterpark and it was a disappointment, water was filthy, smelled and unsafe for kids. Bathrooms smelled like sewers, the beds were very hard and old. One of the headboards fell on my kids while sleeping. The bed was not mounted properly to the wall and came down on my kids heads. When speaking with management instead of offering some sort of incentive for my kids almost being sent to the hospital we were simply offered another room. Not an upgrade, no apologies, no free add ons, just a change of room. There are many of us so we made the decision to not move. I was told that was our only option and incentive was to go up another flight of stairs move all our things. This vacation was for my kids and even they were uncomfortable with sleeping in the beds after seeing mold and mildew behind the headboards and my 2 and 5 year old didn't want to go to the bathroom due to the strong smells. This hotel ruined our first experience in Mexico. If you are only shopping for the cheapest resort in Mexico this is it. If you want good rest, relaxation and good food this is NOT your resort. We are VERY disappointed with the customer service here. They should have done more knowing that children could have been extremely hurt for their lack of maintenance to the rooms.We are considering filing a lawsuit against the property for the suffering
We are very sorry for all the inconveniences, we took your case very seriously with Managers and CEO of the hotel.
THE PLACE IS OK, BUT... IS NOT ON THE HOTEL AREA. IS REALLY FAR FROM THE HOTEL AREA. THEY DONT SAY THE WATER PARK OPENS ONLY FROM WEDNESDAY TROUGH SUNDAY. THE PARK CLOSES AT FIVE PM. THE POOL CLOSES AT EIGHT PM. THE BEBERAGES ARE SERVED ON SMALL PLASTIC GLASES. THE OCEAN AREA WHERE YOU CAN BATH, IS EXTREMELY NEAR FROM THE MARINA, WICH MAKES AN OILY SMELL ON THE WATER AND AT THE END OF THE DAY YOUR EYES WILL HURT. THE RESTAURANT BUFFET STAFF ARE KINDA ROUGHT ON THE WAY THEY TREAT PEOPLE. THE DEAL HERE IS THAT IS NOT BAD FOR THE AMOUNT YOU PAY, IS GREAT FOR RELAXING, BUT IF YOU HAVE SOME MORE BUCKS TO SPEND AND LIKE TO KNOW THE CITY BETTER, CHECK FOR NEARER PLACES TO DOWN TOWN. AT THE END, THE HOTEL IS NOT BAD
We are sorry that you experienced that, unfortunately we dont lie about our location, you can google it and see that is not at the hotel zone and due the covid there is some regulations we still have to keep like close time of facilities. The water park only closes on tuesday it was opened the whole week without exception. Nevertheless we appreciate your feedback.
I wish I could give negative stars, this was the top 2 worst hotels I’ve ever stayed in. From the rooms, to the food, to the alcohol, to the water park being closed so early, literally everything was wrong about this hotel, I wish I could’ve gotten my money back because I would’ve rather stayed in a hostel or a motel, there atleast you know what you paid for, I wasted my time buying all inclusive for my family and it was a complete waste of money. Thank God we only stayed there one night because anything more would just be torture! Next time I’ll listen to reviews and stay away especially when I’m staying with a family and children.
We´re sorry you couldn´t enjoy your stay with us, we trying to improve everyday to offer a good service despite the property.
Never ever will stay at this property I been to Cancun 10-12 times different resort this is worse stay ever in Cancun
We are very shocked about this review, however we still appreciate honest comments. Regards
Misunderstanding regarding payment was a disappointment. The hotel received our pay but claimed they didn’t and until we proved with THEIR statement, wanted us to repay everything.
Can you provide us more information about this matter?
Our room was in front of the beach. The scenery was amazing!!!
We are very happy you loved your stay. Thank you for your feedback. Regards
This is an awesome hotel if you are coming with kids. Nice and big swimming pool, waterpark, shallow water in the sea. The guy at the reception noticed that I traveled alone with two kids and gave me FREE room upgrade. We received an awesome room with the ocean view. All personnel been so helpful and nice. Any questions I had always were answered, any help I needed was provided. I hardly recommend this hotel to families with kids and I’m sure I will be back.
Thank you so much for your feedback and comments, we are glad that your experience was awesome. Hopefully we will see you soon. Regards!
Dear Norma,Thank you for your feedback. We would like to know which areas you didn't like from the services we offer. We're sorry we didn't met you expectations