Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
3 bars/lounges, swim-up bar, poolside bar
View from room
Cafe
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

Standard Double Room, 2 Double Beds, City View

7.0 out of 10
Good
(34 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(36 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(38 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 502-room, 4-star hotel welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Cancun Convention Center and Forum Beach.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • UltraMar Ferry Terminal - 8 min walk - 0.5 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Cancun All Inclusive

Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Fisheria
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-000112/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I book all-inclusive options at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Apr 19, 2026 start from $288, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Krystal Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Is there parking available at Krystal Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Krystal Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include aromatherapy, mani/pedis, body scrubs, and massages.

Does Krystal Cancun All Inclusive include a casino on the premises?

No, Krystal Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Krystal Cancun All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Krystal Cancun All Inclusive have a hot tub?

Yes, this hotel has a spa tub.

Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Cancun All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Krystal Cancun All Inclusive allow pets to stay for free?

No, pets aren't allowed at Krystal Cancun All Inclusive.

Does Krystal Cancun All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Krystal Cancun All Inclusive?

The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Can I book a room with a balcony at Krystal Cancun All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Does Krystal Cancun All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 525 out of 1295 reviews
Rating 8 - Good. 309 out of 1295 reviews
Rating 6 - Okay. 215 out of 1295 reviews
Rating 4 - Poor. 116 out of 1295 reviews
Rating 2 - Terrible. 130 out of 1295 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Sylvia

Disliked: Cleanliness, amenities, property conditions & facilities
It was a horrible so called resort.
Stayed 4 nights in Dec 2025

4/10 Poor

Maria Magdalena Vargas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
The staff could not find the reservations and we lasted over an hour and a half trying to check in. I had to call Expedia myself and try and get clarification on the reservation. They had to speak to staff at the hotel to try and get things sorted out. It was such a headache.
Stayed 6 nights in Oct 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service
The dining experiences were adequate but not worthy of accolades. The exercise facilities were inadequate. The staff was friendly, fast, professional and an absolute joy. In Particular Norma and Fernando provided excellent service. Very hard working and accommodating. Thank you for making my experience a joy!
A typical beautiful sunrise!
Stayed 5 nights in Dec 2025

10/10 Excellent

jessica, Willowick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beach!
Stayed 1 night in Dec 2025

10/10 Excellent

Chad

Stayed 5 nights in Dec 2025

6/10 Okay

jerly

Traveled with family and small children
Room condition needs to improve. The building is old and look like grandma’s. There wasn’t too much entertainment . The pools are great and clean . They keep it clean it’s just need renovation. Night life is next to nothing. Otherwise it was okay.
Food is average
Stayed 4 nights in Dec 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ride pool bartenders. Dining room staff inattentive. Rooms were needed renovation. Beach was beautiful.
Stayed 1 night in Dec 2025

8/10 Good

Xiao

Stayed 7 nights in Dec 2025

10/10 Excellent

Vedang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of sea from the hotel balcony was incredible. The hotel had enough options for vegetarians. The service from hotel staff was excellent. Would definitely visit again.
Stayed 6 nights in Dec 2025

8/10 Good

Dulce

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Fantastic location minutes away from shopping, bars, ferry and nightlife! Great costumer service overall! The hotel needs renovations. Our toilet clogged the first day. Shower drains the water slowly. The elevator takes forever. They only have two elevators. The food is okay. It is not all inclusive. You have to pay for certain foods and premium drinks. They have a Starbucks that sells pastries and ice cream for a price. If you go on a holiday some services like laundry will be closed and they will not inform you unless you ask. There are laundry services 10 minutes away. This a great hotel for families on a budget or for young groups wanting to explore the nightlife. The waiters were very attentive. You need to make a reservation a whole day before to dine at each restaurant or else you’re stuck at the buffet. To be honest the buffet is way better then the 3 restaurants they have.
Christmas Eve dinner at the buffet.
Christmas Eve dinner at the buffet.
Christmas Eve dinner at the buffet.
Caribbean night at the buffet.
Stayed 6 nights in Dec 2025

10/10 Excellent

adis

Stayed 7 nights in Dec 2025

10/10 Excellent

Rachelle Marie Leef

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Been going here for many years and enjoy each stay! The staff is so friendly and very helpful! Love the view
Stayed 10 nights in Aug 2025

4/10 Poor

Maria Amezcua

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The employees were awesome and very friendly specially Sergio the waiter at the buffet. He would always be super friendly and attentive with my family that made the experience extra special, however the rooms were a little ugly for my taste. When I booked apparently the nicest room I was expecting something nicer. The rooms need remodel to something more modern in my opinion. It just gave old vibes. My last stay was at Panama jack and the rooms were really nice and cute. Other than that it was okay to stay here but not worth the price.
Stayed 9 nights in Dec 2025

10/10 Excellent

Kiefer

Stayed 3 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay,
Stayed 2 nights in Dec 2025

6/10 Okay

shannon

Stayed 7 nights in Nov 2025

2/10 Terrible

Demetrio Leal

Stayed 6 nights in Dec 2025

10/10 Excellent

Agustin

Stayed 3 nights in Dec 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is super friendly and helpful. The hotel was clean.
Stayed 5 nights in Dec 2025

10/10 Excellent

yesi Suarez

Traveled with partner
Liked: Cleanliness, amenities
Yes felt great
Stayed 4 nights in Dec 2025

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2025

8/10 Good

Othniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
location location location. Nice views, on the beach anf plenty of pool space. Only issue is that the nicer items on the menus required an additional payment. But outside of that, view, location, food and drinks were in point
Stayed 2 nights in Dec 2025

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room seem
Stayed 1 night in Dec 2025

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and beach
Stayed 4 nights in Nov 2025

10/10 Excellent

Thalia De

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2025