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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
View from room
5 restaurants; breakfast, lunch, and dinner served
Lobby
3 bars/lounges, swim-up bar, poolside bar

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, City View

7.0 out of 10
Good
(35 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(37 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(41 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Sleeps 4
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 502-room, 4-star hotel welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Cancun Convention Center and Forum Beach.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Mediterraneo - ‬3 min walk
  • ‪El Mercado - ‬3 min walk

About this property

Krystal Cancun All Inclusive

Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Fisheria
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I book all-inclusive options at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Jun 18, 2026 start from $254, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Krystal Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Caracol Beach less than a mile away.

Is there parking available at Krystal Cancun All Inclusive?

Yes, valet and self parking are offered for free at the hotel.

Is there a spa at Krystal Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body scrubs, mani/pedis, and massages.

Does Krystal Cancun All Inclusive include a casino on the premises?

No, Krystal Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Krystal Cancun All Inclusive a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including an ocean-view restaurant, an outdoor pool, and a swim-up bar.

Does Krystal Cancun All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Cancun All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Krystal Cancun All Inclusive allow pets to stay for free?

No, pets aren't allowed at Krystal Cancun All Inclusive.

Does Krystal Cancun All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How far is the airport from Krystal Cancun All Inclusive?

The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Are there rooms with balconies at Krystal Cancun All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and city views.

Does Krystal Cancun All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 562 out of 1349 reviews
Rating 8 - Good. 317 out of 1349 reviews
Rating 6 - Okay. 227 out of 1349 reviews
Rating 4 - Poor. 115 out of 1349 reviews
Rating 2 - Terrible. 128 out of 1349 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 2 nights in May 2026

10/10 Excellent

Pilar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de todas y cada una de las areas fue muy amable. El cuarto estaba limpio. La localización de la propiedad es inigualable
Stayed 1 night in Dec 2025

6/10 Okay

Elizabeth

Traveled with group
Liked: Staff & service
The only thing I can say is that the beds were very uncomfortable. Felt like I was sleeping on a concrete sidewalk. I will never stay there again because of this, unless you get new mattresses. Staff was amazing, especially Bernie at the swim-up bar window!!
Stayed 4 nights in Feb 2026

10/10 Excellent

Fikret Husein

Traveled with partner, Traveled with family
Liked: Cleanliness
Very nice upgraded room. Had ocean view and it was great b
Stayed 8 nights in Feb 2026

8/10 Good

Angela

Stayed 1 night in Feb 2026

10/10 Excellent

Maria

Stayed 6 nights in Feb 2026

8/10 Good

Laura

Stayed 4 nights in Feb 2026

8/10 Good

Pratima, SCARBOROUGH

Liked: Cleanliness, amenities, property conditions & facilities
Had great time at Krystal Cancun. The only thing is it didnot have much activities for kids. Wish they had kids night show, magic show etc for kids fun
Stayed 4 nights in Feb 2026

10/10 Excellent

Hailey Marie

Rooms were clean, staff were great, res
Stayed 7 nights in Feb 2026

10/10 Excellent

jaime

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in was great, and the staff.
Stayed 2 nights in Feb 2026

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Feb 2026

4/10 Poor

Adriana

Traveled with partner
Disliked: Cleanliness, amenities
We were very desapointed with the food and drinks. If it wasn’t for the sun and the beach we wouldn’t enjoy our vacation at all. Would we go back, maybe with a lot of reservations.
Stayed 7 nights in Jan 2026

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities
Staff and amenities were great
Stayed 1 night in Feb 2026

10/10 Excellent

Gabriel, Duarte

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience!! Had a great time and the best service
Stayed 4 nights in Feb 2026

8/10 Good

Brandy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first room that was assigned i wasnt happy with, but they were very helpful and moved us to a different room which made us happier. Staff is always greeting us and we enjoyed our stay.
Stayed 5 nights in Feb 2026

10/10 Excellent

Jennifer

Stayed 5 nights in Feb 2026

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was mostly friendly and always tried to make your stay the best
Stayed 5 nights in Feb 2026

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious
Stayed 4 nights in Feb 2026

8/10 Good

Lucas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 7 nights in Feb 2026

8/10 Good

Edwin

The location is one of the best
Stayed 3 nights in Feb 2026

8/10 Good

Elza

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything was excellent, except room tempetature was 17 celcius, too be truly, it was too cold to be in the room
Stayed 4 nights in Feb 2026

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was horrible, asked to have the toilet fixed and they never fixed it. It would run all night and keep you up. The staff is very rude. Hands down the worst place I’ve stayed in cancun.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jordyn Elizabeth

Stayed 6 nights in Jan 2026

8/10 Good

Raymond G

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little dated, staff was friendly and helpful and the food was better than average.
Stayed 4 nights in Feb 2026

10/10 Excellent

Cynthia Vanesa

Stayed 7 nights in Jan 2026

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