Located in Zona Hotelera, Krystal Cancun All Inclusive is within a 5-minute walk of popular attractions such as Gaviota Azul Beach and Cancun Convention Center. This 502-room, 4-star hotel welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
What's nearby
Gaviota Azul Beach - 3 min walk - 0.2 miles
Cancun Convention Center - 5 min walk - 0.3 miles
Plaza Caracol Mall - 6 min walk - 0.4 miles
Forum Beach - 6 min walk - 0.4 miles
Caracol Beach - 8 min walk - 0.5 miles
Getting around
Cancun Intl. Airport (CUN) - 24 min drive
Restaurants
Hooters - 3 min walk
Vips - 2 min walk
Lobby Bar - 1 min walk
Mandala - 3 min walk
Coral Café - 2 min walk
About this property
Krystal Cancun All Inclusive
Family-friendly hotel on the beach, with outdoor pool
Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
This property doesn't allow pets
Children and extra beds
Up to 2 kids 4 years old and younger stay free when using existing bedding
Free rollaway/extra beds are available
Free cribs/infant beds are available
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city: MXN 79.20 per accommodation, per night
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Late check-out is available for a fee (subject to availability)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-000112/2025
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Property is also known as
Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun
Frequently asked questions
Can I book all-inclusive options at Krystal Cancun All Inclusive?
Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.
How much does it cost to stay at Krystal Cancun All Inclusive?
As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Dec 10, 2025 start from $219.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are free cancellation options available at Krystal Cancun All Inclusive?
Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.
What is there to do near Krystal Cancun All Inclusive?
This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.
Is parking available on site at Krystal Cancun All Inclusive?
Yes, valet parking and self parking are offered for free at the hotel.
Is there a spa at Krystal Cancun All Inclusive?
There is a full-service spa available for guests to enjoy and services include aromatherapy, body scrubs, mani/pedis, and massages.
Does Krystal Cancun All Inclusive include a casino on the premises?
No, Krystal Cancun All Inclusive doesn't have a casino.
Will I find an indoor pool at Krystal Cancun All Inclusive?
No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.
Is Krystal Cancun All Inclusive good for couples?
This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.
Does Krystal Cancun All Inclusive have a hot tub?
Yes, guests can enjoy a spa tub at this hotel.
Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?
Yes, Krystal Cancun All Inclusive has 4 restaurants, and serves breakfast for a surcharge.
Will Krystal Cancun All Inclusive allow pets to stay for free?
No, pets aren't allowed at Krystal Cancun All Inclusive.
Does Krystal Cancun All Inclusive have connecting rooms?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
How far is the airport from Krystal Cancun All Inclusive?
The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.7 mi away (24 minutes by car).
Can I book a room with a balcony at Krystal Cancun All Inclusive?
Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.
Does Krystal Cancun All Inclusive host weddings?
If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.
Reviews
Krystal Cancun All Inclusive Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
7.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Rating 10 - Excellent. 473 out of 1209 reviews
10 - Excellent
473
Rating 8 - Good. 296 out of 1209 reviews
8 - Good
296
Rating 6 - Okay. 208 out of 1209 reviews
6 - Okay
208
Rating 4 - Poor. 105 out of 1209 reviews
4 - Poor
105
Rating 2 - Terrible. 127 out of 1209 reviews
2 - Terrible
127
Reviews
10/10 Excellent
Esthela T
Traveled with partner
Nov 18, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Room super clean. The Staff súper courteous as always.
However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
I booked 3 rooms for a family vacation,
And for one of the rooms, They literally robbed us, we had a paid vacation and they make us pay there almost $400 usd do be able to do the check in
NEVER AGAIN!
Neither for my customers I’m a travel agency
Megan Michelle
Stayed 4 nights in Aug 2025
8/10 Good
Piyushkumar
Aug 16, 2025
Liked: Cleanliness
Piyushkumar
Stayed 4 nights in Jul 2025
10/10 Excellent
Martin
Aug 15, 2025
Martin
Stayed 2 nights in Aug 2025
6/10 Okay
Julissa
Traveled with partner
Aug 15, 2025
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was great, bed was good. We stayed for a week, but we weren’t able to get a reservation in one of the restaurants because was busy all the time, please note that you can only get a restaurant reservation the day that you want to go to the restaurant, which makes it even more difficult. In the last three days of our stay, we weren’t able to take a hot shower, we called the receptionist and they said that the hotel had an internal problem, they didn’t offer a solution or let us know when the problem was going to be fixed. Last day of our stay no electricity, therefore no AC. Very sad because I was expecting a great stay.