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Krystal Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
View from room
4 restaurants, breakfast, lunch served; local and international cuisine
Outdoor pool, pool umbrellas, sun loungers
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(34 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun All Inclusive is within a 5-minute walk of popular attractions such as Gaviota Azul Beach and Cancun Convention Center. This 502-room, 4-star hotel welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Plaza Caracol Mall - 6 min walk - 0.4 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Coral Café - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Exterior
Krystal Grand Cancun All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
7.4 out of 10, Good, 1,006 reviews
$232 nightly
The price is $288
Dec 2 - Dec 3
Total with taxes and fees
Krystal Grand Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I book all-inclusive options at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Dec 1, 2025 start from $247.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Krystal Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is parking available on site at Krystal Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Krystal Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body scrubs, mani/pedis, and massages.

Does Krystal Cancun All Inclusive include a casino on the premises?

No, Krystal Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Krystal Cancun All Inclusive good for couples?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Are there hot tubs at Krystal Cancun All Inclusive?

Yes, this hotel has a spa tub.

Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Cancun All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Will Krystal Cancun All Inclusive allow pets to stay for free?

No, pets aren't allowed at Krystal Cancun All Inclusive.

Are there connecting rooms at Krystal Cancun All Inclusive?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Krystal Cancun All Inclusive?

The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.7 mi away (24 minutes by car).

Can I book a room with a balcony at Krystal Cancun All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Does Krystal Cancun All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.

Reviews

Krystal Cancun All Inclusive Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 464 out of 1193 reviews
Rating 8 - Good. 292 out of 1193 reviews
Rating 6 - Okay. 206 out of 1193 reviews
Rating 4 - Poor. 105 out of 1193 reviews
Rating 2 - Terrible. 126 out of 1193 reviews

Reviews

8/10 Good

Felix David Nunez de la, Crosby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Paul

Stayed 3 nights in Aug 2025

2/10 Terrible

Megan Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 3 rooms for a family vacation, And for one of the rooms, They literally robbed us, we had a paid vacation and they make us pay there almost $400 usd do be able to do the check in NEVER AGAIN! Neither for my customers I’m a travel agency
Stayed 4 nights in Aug 2025

8/10 Good

Piyushkumar

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Martin

Stayed 2 nights in Aug 2025

6/10 Okay

Julissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was great, bed was good. We stayed for a week, but we weren’t able to get a reservation in one of the restaurants because was busy all the time, please note that you can only get a restaurant reservation the day that you want to go to the restaurant, which makes it even more difficult. In the last three days of our stay, we weren’t able to take a hot shower, we called the receptionist and they said that the hotel had an internal problem, they didn’t offer a solution or let us know when the problem was going to be fixed. Last day of our stay no electricity, therefore no AC. Very sad because I was expecting a great stay.
Stayed 6 nights in Jul 2025

6/10 Okay

Rachelina

Traveled with family
Liked: Amenities
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
Stayed 4 nights in Aug 2025

6/10 Okay

Monique

Liked: Cleanliness, staff & service
The food was sour and
Stayed 4 nights in Aug 2025

10/10 Excellent

Monica Ivette

Liked: Cleanliness, staff & service
Todos demasiado amables, el personal si que se pasaba de amable, las instalaciones buenas y todo accesible solo hubo dos cositas. La primera que en el restaurante con vista a la alberca los pajaros atacaban todo el buffete, se robaban la fruta, los panes, picotaban todo y no hacia nada nadie. La playa pues muy publica demaciada gente haciendo picnic ahi, como esta al lado una subida para la calle pues, demaciadas personas. Los bares cierran muy temprano. Es un reborujo para saber donde puedes comer por los horarios. Pero en general fue una muy buena estancia, si lo recomiendo.
Stayed 5 nights in Aug 2025

4/10 Poor

JOSE RAUL carrillo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the check in we had a terrible surprise that we had to pay them additional $362 usd The worst part was that The room was full of mosquitos or bed bugs we had marks all over our body, never again
Stayed 7 nights in Aug 2025

8/10 Good

Dewan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay
Stayed 5 nights in Aug 2025

2/10 Terrible

Irfan

Disliked: Staff & service, property conditions & facilities
This is our 2 time we booked through Expedia for the same hotel This time the experience was bad staff not helpful rooms ac and cold water not working extra charges for changing bedsheets Volley ball court was busy and people keep continuing the game no management to handle it
Stayed 5 nights in Aug 2025

8/10 Good

Jose

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

yehuda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 2 nights in Aug 2025

2/10 Terrible

Vicente

Disliked: Staff & service, property conditions & facilities
The worst experience since I make hotel reservations through Expedia. This place does not look nothing like the pictures 😡
Stayed 3 nights in Aug 2025

10/10 Excellent

Alejandra Mariela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno precio calidad
Stayed 4 nights in Aug 2025

2/10 Terrible

Timothy Shawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Juan Manuel, Inglewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be more careful with very important things such as the operation of the elevators
Stayed 5 nights in Jul 2025

6/10 Okay

Dantrial Gilbreath Miasha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The location of the hotel was excellent. The food was just ok for an all inclusive hotel. The room service was on the slow side for everything.
Stayed 3 nights in Jul 2025

4/10 Poor

Sandy, Ravenwood

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have visited Krystal twice before and truly loved the experience . We love getting in the ocean and this is the best in Cancun. As much as we love this beach, we will not return to Krystal. Several miscommunications were frustrating. The towel sergeant was frustrating when he couldn’t find our room number on his list and did t want to give us towels. The food was not good-no flavor at all. I’m not hard to please but when I am spending money for a vacation I want to enjoy the experience. Maybe we will try Krystal Grand…
Stayed 4 nights in Jul 2025

2/10 Terrible

Merlu Asucena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like that you have to make reservations to eat an all inclusive resort, plus to be an all inclusive. They don’t provide alcohol after 11 or nowhere to have dinner after those hours. Even to play at the pool tables. There’s not allowed after 11 PM.
Stayed 5 nights in Jul 2025

10/10 Excellent

octavio

Stayed 3 nights in Jul 2025

10/10 Excellent

Fikret

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and great food!
Stayed 9 nights in Jul 2025

6/10 Okay

Ernesto

Ami acotación no le funcionaba el A/C bien lo reporte pero no lo revisaron Y en los restaurantes de desayuno no está bueno 5 días desayunando lo mismo
Stayed 4 nights in Jul 2025

4/10 Poor

Carlos

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
Stayed 1 night in Jul 2025

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