Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

4 restaurants, breakfast, lunch served; local and international cuisine

Outdoor pool, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
All inclusive
Room service

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Place, Gaviota Azul Beach
‪3 min walk‬
Place, Cancun Convention Center
‪5 min walk‬
Place, Forum Beach
‪6 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

Room options

Standard Double Room, 2 Double Beds, City View

344 sq ft
City view
Sleeps 4
2 Double Beds

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

Excellent

344 sq ft
Ocean view
Sleeps 2
1 King Bed

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Good

344 sq ft
Ocean view
Sleeps 4
2 Double Beds

Luxury Double Room, 1 King Bed, Ocean View

344 sq ft
Ocean view
Sleeps 2
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Sea View

431 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Krystal Club with Balcony Ocean View, Two Double Beds

Good

366 sq ft
Ocean view
Sleeps 4
2 Double Beds

Krystal Club with Balcony Ocean View, King Bed

Good

366 sq ft
Ocean view
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, City View

Very good

344 sq ft
City view
Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun All Inclusive is within a 5-minute walk of popular attractions such as Gaviota Azul Beach and Cancun Convention Center. This 502-room, 4-star hotel welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

Gaviota Azul Beach - 3 min walk - 0.2 miles
Cancun Convention Center - 5 min walk - 0.3 miles
Forum Beach - 6 min walk - 0.4 miles
Chac Mool Beach - 14 min walk - 0.8 miles
Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

‪Hooters - ‬3 min walk
‪Lobby Bar - ‬1 min walk
‪Vips - ‬2 min walk
‪Mediterraneo - ‬1 min walk
‪Coral Café - ‬2 min walk

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool

Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.

Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Pool
All inclusive
Spa
Kids pool

$230 nightly

Oct 31 - Nov 1

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site

Food and drink

3 bars/lounges
4 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mediterraneo
Hacienda El Mortero
Las Velas

Things to do

Beach volleyball
Children's pool
Fitness classes
Free beach club
Free children's club
Full-service spa
Gym
Hot tub
Outdoor pool
Shopping
TV in common areas

Family friendly

Children's pool
Dining table
Free children's club
Free rollaway/extra bed
In-room babysitting (surcharge)
In-room crib
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Facials
Hot tub
Manicures/pedicures
Massage
Sauna
Spa open daily

Accessibility

Elevator

3 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Built in 1981
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Free crib
Free rollaway/extra bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water

Air conditioning
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Iron/ironing board
Laptop-compatible safe
Phone
Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 4 years old and younger stay free when using existing bedding
Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Cancun

Krystal Cancun All Inclusive Hotel

Krystal Cancun All Inclusive Cancun

Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I book all-inclusive options at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Oct 30, 2025 start from $202.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Krystal Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there parking available at Krystal Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Krystal Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, body scrubs, and mani/pedis.

Does Krystal Cancun All Inclusive include a casino on the premises?

No, Krystal Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Krystal Cancun All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Krystal Cancun All Inclusive have a hot tub?

Yes, this hotel has a spa tub.

Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Cancun All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Will Krystal Cancun All Inclusive allow pets to stay for free?

No, pets aren't allowed at Krystal Cancun All Inclusive.

Does Krystal Cancun All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Krystal Cancun All Inclusive?

The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.7 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Krystal Cancun All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Does Krystal Cancun All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.

Krystal Cancun All Inclusive Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Poor

Ruby Adilene

Jul 18, 2025

Disliked: Cleanliness, property conditions & facilities

Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good

Stayed 3 nights in Jul 2025

6/10 Okay

Roel

Traveled with family and small children

Jul 18, 2025

Liked: Amenities

Disliked: Cleanliness

The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.

We found this disgusting spot in my bed. We complained immediately but the bedding was never changed.

Stayed 2 nights in Jul 2025

8/10 Good

Shayla

Jul 18, 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Jul 2025

2/10 Terrible

Joseph

Jul 15, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2025

10/10 Excellent

Ivan

Traveled with partner

Jul 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great value for the price

Stayed 2 nights in Apr 2025

8/10 Good

Anna, Arlington

Traveled with family

Jul 14, 2025

Liked: Cleanliness, staff & service, amenities

The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!

Stayed 2 nights in Jul 2025

8/10 Good

Katelyn

Traveled with partner

Jul 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Enjoyed the all inclusive package. The only thing we didnt like was we were not allowed to take food from the beach Cafe to our private cabana

Stayed 4 nights in Jul 2025

8/10 Good

Ines Gabriela Sánchez De

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jul 2025

10/10 Excellent

Raidiris

Jul 9, 2025

Stayed 3 nights in Jun 2025

6/10 Okay

Amar

Traveled with family

Jul 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.

Stayed 5 nights in Jul 2025

10/10 Excellent

Marcos Abraham De La

Traveled with family and small children, Traveled with family

Jul 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing

Stayed 3 nights in Jun 2025

6/10 Okay

Gredis

Traveled with family

Jul 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was amazing Julio is a bell boy and absolutely amazing and sweet! the hotel was good, the staff were great but the food was awful, i basically snacked for 5 days. If good food is needed don’t stay here if you plan on just eating outside the hotel it’s a perfect stay!

Stayed 5 nights in Jun 2025

10/10 Excellent

Missie

Jul 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Jul 5, 2025

Stayed 5 nights in Jun 2025

6/10 Okay

Latresha

Traveled with family

Jul 4, 2025

I liked the beachfront room but there were issues. Check in was long. They at first told me I had to pay extra for my kids. They corrected that. The hotel is older. I reported issues with turning off the tub water. They came on 2 separate occasions to "fix it". When I left it was still running, not leaking but running. The elevator was a mess on our check out date. Had to drag 4 suitcases down stairs. Housekeeping did not leave washcloths. Eventually found a housekeeping closet and started getting them myself. Buffet is not particularly good nor is room service. The best meals (steak, shrimp,etc) is considered "premium" and NOT part of the all inclusive plan. You had to pay extra for it. This was VERY disappointing. I never stayed at an all inclusive that was not all inclusive. We ended up going out for a few meals since we would have to pay for it either way. The location wasn't too bad but clubs were right down the street and I definitely heard it from our room. On the positive, views were nice and I would see staff cleaning down the lounge chairs and tables everyday. I liked that. Employees were generally nice. I definitely plan on visiting Cancun again but will definitely stay somewhere else.

Stayed 6 nights in Jun 2025

8/10 Good

Bridget

Jul 3, 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Pablo

Traveled with family and small children

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.

Stayed 5 nights in Jun 2025

10/10 Excellent

Ricardo

Traveled with group, Traveled with family

Jul 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Felipe , Teresa Judith Liliana pool concierge, spider Miguel de Barra, los mejores siempre venimos a este hotel y siempre nos encanta regresar por ellos. Realmente un placer por todos y la convivencia. Lo unico que no me gusto era en la manera que otra empleada (Paula) le gritó a Felipe en frente de todos, Era un gran grupo de nosotros y fue una falta de respeto muy grande.

Stayed 4 nights in Jun 2025

10/10 Excellent

Juan

Traveled with family

Jul 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jun 2025

2/10 Terrible

Angie

Jun 30, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Yanilda

Traveled with family

Jun 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jun 2025

10/10 Excellent

Esmeralda

Jun 29, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Jun 2025

4/10 Poor

Luis

Traveled with family

Jun 28, 2025

Disliked: Property conditions & facilities

I wanted to check out on the very first night as soon as I checked in, I was told that because I booked by Expedia a manager needed to approve my refund, next morning the manager refused to give the refund for the unused nights to Expedia so I was forced to stay or loose my 5 out of the 6 nights I had paid, I paid for an upgrade and the room was worst so I asked to be changed back, food so cheap as an example the restaurants don’t even have bacon for the breakfast buffet.

Stayed 6 nights in Jun 2025

10/10 Excellent

Shamshil, Charlottetown

Jun 27, 2025

Liked: Cleanliness, staff & service

It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower

Stayed 4 nights in Jun 2025