Krystal Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Outdoor pool, pool umbrellas, sun loungers
View from room
Lobby
4 restaurants, breakfast, lunch served; local and international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(33 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun All Inclusive is within a 5-minute walk of popular attractions such as Gaviota Azul Beach and Cancun Convention Center. This 502-room, 4-star hotel welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Chac Mool Beach - 14 min walk - 0.8 miles
  • Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Coral Café - ‬2 min walk

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I book all-inclusive options at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Oct 30, 2025 start from $202.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Krystal Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there parking available at Krystal Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Krystal Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, body scrubs, and mani/pedis.

Does Krystal Cancun All Inclusive include a casino on the premises?

No, Krystal Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Krystal Cancun All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Krystal Cancun All Inclusive have a hot tub?

Yes, this hotel has a spa tub.

Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Cancun All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Will Krystal Cancun All Inclusive allow pets to stay for free?

No, pets aren't allowed at Krystal Cancun All Inclusive.

Does Krystal Cancun All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Krystal Cancun All Inclusive?

The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.7 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Krystal Cancun All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Does Krystal Cancun All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.

Reviews

Krystal Cancun All Inclusive Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 467 out of 1193 reviews
Rating 8 - Good. 287 out of 1193 reviews
Rating 6 - Okay. 207 out of 1193 reviews
Rating 4 - Poor. 103 out of 1193 reviews
Rating 2 - Terrible. 129 out of 1193 reviews

Reviews

4/10 Poor

Ruby Adilene

Disliked: Cleanliness, property conditions & facilities
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
Stayed 3 nights in Jul 2025

6/10 Okay

Roel

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
We found this disgusting spot in my bed. We complained immediately but the bedding was never changed.
Stayed 2 nights in Jul 2025

8/10 Good

Shayla

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price
Stayed 2 nights in Apr 2025

8/10 Good

Anna, Arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
Stayed 2 nights in Jul 2025

8/10 Good

Katelyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the all inclusive package. The only thing we didnt like was we were not allowed to take food from the beach Cafe to our private cabana
Stayed 4 nights in Jul 2025

8/10 Good

Ines Gabriela Sánchez De

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Raidiris

Stayed 3 nights in Jun 2025

6/10 Okay

Amar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marcos Abraham De La

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jun 2025

6/10 Okay

Gredis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing Julio is a bell boy and absolutely amazing and sweet! the hotel was good, the staff were great but the food was awful, i basically snacked for 5 days. If good food is needed don’t stay here if you plan on just eating outside the hotel it’s a perfect stay!
Stayed 5 nights in Jun 2025

10/10 Excellent

Missie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Stayed 5 nights in Jun 2025

6/10 Okay

Latresha

Traveled with family
I liked the beachfront room but there were issues. Check in was long. They at first told me I had to pay extra for my kids. They corrected that. The hotel is older. I reported issues with turning off the tub water. They came on 2 separate occasions to "fix it". When I left it was still running, not leaking but running. The elevator was a mess on our check out date. Had to drag 4 suitcases down stairs. Housekeeping did not leave washcloths. Eventually found a housekeeping closet and started getting them myself. Buffet is not particularly good nor is room service. The best meals (steak, shrimp,etc) is considered "premium" and NOT part of the all inclusive plan. You had to pay extra for it. This was VERY disappointing. I never stayed at an all inclusive that was not all inclusive. We ended up going out for a few meals since we would have to pay for it either way. The location wasn't too bad but clubs were right down the street and I definitely heard it from our room. On the positive, views were nice and I would see staff cleaning down the lounge chairs and tables everyday. I liked that. Employees were generally nice. I definitely plan on visiting Cancun again but will definitely stay somewhere else.
Stayed 6 nights in Jun 2025

8/10 Good

Bridget

Stayed 5 nights in Jun 2025

10/10 Excellent

Pablo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ricardo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felipe , Teresa Judith Liliana pool concierge, spider Miguel de Barra, los mejores siempre venimos a este hotel y siempre nos encanta regresar por ellos. Realmente un placer por todos y la convivencia. Lo unico que no me gusto era en la manera que otra empleada (Paula) le gritó a Felipe en frente de todos, Era un gran grupo de nosotros y fue una falta de respeto muy grande.
Stayed 4 nights in Jun 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

2/10 Terrible

Angie

Stayed 3 nights in Jun 2025

10/10 Excellent

Yanilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

4/10 Poor

Luis

Traveled with family
Disliked: Property conditions & facilities
I wanted to check out on the very first night as soon as I checked in, I was told that because I booked by Expedia a manager needed to approve my refund, next morning the manager refused to give the refund for the unused nights to Expedia so I was forced to stay or loose my 5 out of the 6 nights I had paid, I paid for an upgrade and the room was worst so I asked to be changed back, food so cheap as an example the restaurants don’t even have bacon for the breakfast buffet.
Stayed 6 nights in Jun 2025

10/10 Excellent

Shamshil, Charlottetown

Liked: Cleanliness, staff & service
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
Stayed 4 nights in Jun 2025

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025