Krystal Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
4 restaurants, breakfast, lunch served; local and international cuisine
Lobby
Outdoor pool, pool umbrellas, sun loungers
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

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Room options

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(33 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Krystal Club with Balcony Ocean View, King Bed

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(30 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun All Inclusive is within a 5-minute walk of popular attractions such as Gaviota Azul Beach and Cancun Convention Center. This 502-room, 4-star hotel welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun and also close to La Isla Shopping Mall and Langosta Beach.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles
  • Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I book all-inclusive options at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Jul 3, 2025 start from $234.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Krystal Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Krystal Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Krystal Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include aromatherapy, mani/pedis, body scrubs, and massages.

Does Krystal Cancun All Inclusive include a casino on the premises?

No, Krystal Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Krystal Cancun All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Krystal Cancun All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Cancun All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Will Krystal Cancun All Inclusive allow pets to stay for free?

No, pets aren't allowed at Krystal Cancun All Inclusive.

Are there connecting rooms at Krystal Cancun All Inclusive?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Krystal Cancun All Inclusive?

The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.7 mi away (24 minutes by car).

Can I book a room with a balcony at Krystal Cancun All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Does Krystal Cancun All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 421 out of 1100 reviews
Rating 8 - Good. 264 out of 1100 reviews
Rating 6 - Okay. 198 out of 1100 reviews
Rating 4 - Poor. 97 out of 1100 reviews
Rating 2 - Terrible. 120 out of 1100 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

jorge

Liked: Cleanliness, amenities
Wonderful staff
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel was an amazing server during our stay.
Stayed 6 nights in Jun 2025

6/10 Okay

David

Liked: Cleanliness
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
Stayed 2 nights in Jun 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Iraida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Emmanuel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Mar 2025

2/10 Terrible

Cosmin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

4/10 Poor

Michael G

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The entertainment is terrible, the food is not good at all. Did not even served a salmon or fresh shrimps at the buffet. Just keep repeating the same menu every other day. The karaoke is terrible and the sounds System is awful. Too early to stop whatever have a awful entertainment in short boring at all specially at nights. Not Unless u go out and spend more Money outside restaurants and bar. The all Inclusives is not worth it at all. Sorry!
Stayed 7 nights in Mar 2025

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

cuimei

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing the place was amazing even the rooms but the beds were terrible painful to sleep on
Stayed 7 nights in Mar 2025

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Light went out due to equipment use like blow dryer
Stayed 4 nights in Mar 2025

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the hotel zone. All the staff are very friendly and helpful. The beach is beautiful. Calm area for swimming in the sea. Shopping and restaurants are all within walking distance, with a flea market close by. The only thing I would comment about the the food is good at the buffet but I was a little disappointed that it didn't have much for authentic Mexican food.
Stayed 6 nights in Mar 2025

10/10 Excellent

Eduard

Stayed 7 nights in Mar 2025

4/10 Poor

Randall

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty
Stayed 4 nights in Mar 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will list the Pro’s and Con’s. The Pro’s it is a very clean resort. The pool was very nice and clean and they had a large and very warm hot tub we really enjoyed. The room was clean and had a nice warm shower and soap, shampoo, hair dryer. They cleaned every day and changed the bed. They don’t have many wash clothes. The beach was beautiful, the most clear and aquamarine color water I have ever seen. It is in a nice shopping location that I felt safe to walk around in. The Cons, the service at the bar was very slow however I was there in Spring Break. Only one bar is open for the entire resort after 6pm. The drinks were a bit watered down. The buffet was not great and I am not picky. The entertainment was lacking and it can get loud at night. Go to the small place on the very end of the resort it has the best food. There are not enough pool and beach chairs and the beach is crowded in the weekends. I would recommend this place to someone on a budget.
Stayed 6 nights in Mar 2025

6/10 Okay

Maribella

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Jason

Stayed 7 nights in Mar 2025

2/10 Terrible

Jesse

Stayed 5 nights in Mar 2025

6/10 Okay

Ethan

Stayed 5 nights in Mar 2025

6/10 Okay

DEB, Rochester

Disliked: Property conditions & facilities
Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.
Stayed 5 nights in Mar 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
Stayed 4 nights in Mar 2025

8/10 Good

AZUCENA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to both the beach and tourist attractions. Cleanliness could be better for individual guest rooms. Really wish they would take into consideration how many people are in a room, we traveled with our two children and every day we had to request additional towels because housekeeping only left two.
Stayed 5 nights in Mar 2025

4/10 Poor

kimberley Jayne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The white sand beach, blue, clear water was amazing. The pools were nice. Check in was terrible. Charged us a resort fee in US dollars. We are from Canada and brought Pesos for this but wouldn’t accept. Front staff man very rude. Room was awful. Furniture damaged, dirty lights, bathroom toilet wouldn’t stop running. Went to have shower and shower button came out in hands and shot straight up to ceiling. Arrived late evening and had to wait and speak with manger in the morning. we spoke with her and she relocated us to another room. Was Okay. Resort very tired everywhere. Food buffet the same everyday. EXTREMELY LOUD all hours of the night 4am!!! No nightly entertainment and felt unsafe off resort. This is a college party hotel. Do not recommend for families or people over 30. Tipping was expected for everything. Nice to have Starbucks coffee shop but had to pay. Small shops inside were nice.
Stayed 7 nights in Mar 2025

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
View was fantastic but the hotel was Noisy, service was lacking, sanitation in the bar, reusing disposable cups, limited reservation times if any available at special restaurants, elevator buttons broken, rowdy guests.
Stayed 5 nights in Mar 2025