Needs ac in lobby and bar
Everything Exelente!!
Half of the staff was very nice, attentive and professional. Servers at the buffet and the steakhouse restaurant were excellent. JJ at the pool too! The majority of the bartenders at the pool bars wouldn’t even acknowledge you and made you wait a lot for a drink (even ignoring you) unless they knew you were gonna tip them A LOT. No availability for the casual dinner restaurants. Couldn’t even try the Italian because reservations were never available even though I tried to make the reservation as soon as I arrived at the hotel (stayed for 5 days!). The concierge Sarah was very pushy and unprofessional. She was yawning the whole time she was “giving us details “ about the hotel. Instead of helping with the restaurant reservations, she pretty much said “don’t even attempt the Italian or the steakhouse because you won’t find anything”.
Lack of air conditioning and reservation was hard to make online. Thai restaurant foods were horrible but good service. The other private dining like Italian restaurant was excellent. Overall, the buffet dining is excellent and the best so far.
Excellent service, good food and entertainment. The only down side is the AC in the room is to loud. But love the experience and definitely coming back again.
Very clean, good food and staff was the best.
Stayed from 6/25- 6/29. Staff goes kut of their way yo make you welcome and satisfied. Property is beautiful. All food options are extremely well done. Rooms are neat and clean. Check in and out a breeze. Our 3rd time there and we will be back soon !!. Pass over any bad reviews. It is most likely that Karen didnt get ger way
I cannot say enough good things about Fiesta Americana Condesa. The food was phenomenal and the staff was spectacular!! We loved every single restaurant-the food was so so tasty! They were very accommodating and friendly!! A big shout out to JJ, and Tony that kept us hydrated all week long by the pool! We miss the the cevicheria soo soo much!
Lobby staff are nice
Hotel was really nice with pools and ocean. Except! Staff in buffet upset my wife very much. They ignored my wife when she sat down to eat. She waited over 5 minutes for a glass of water. As soon as I came to table they greated me with a drink. Needless to say we went to manager on duty. Explained what happened. It did get addressed we ate at Italian restaurant. Then the next day housekeeping made bed with stain on sheet from night before. My fault hot sauce on chicken. Also chargers were removed from wall. Also hygiene was touched. Had to address that as well. Buffet food was cold to warm. Even dinner was same. Soup had to be microwave for wife to enjoy. Best food and service was seafood bar. Unfortunately only open 12pm-5pm. They had best food and great service. Told kitchen manager they need to be open later. Because buffet was horrible. She said other vacationers said it to. Hopefully it happens. Also drinks look top shelf but there watered down. Had double Jack and coke never buzzed. Tequila was straight liquor. Did hit lol All in all really nice just a few issues need to be addressed. Especially to what happened to my wife. Also other hotels are same issues. Looked at Secrets 5 minutes from our hotel. They were rude and had cold breakfast food and didn't offer drinks. Place was horrible. So yes this hotel is nicer. All in all live life and explore. We had fun and relaxed minus major hiccups.
The only complaint is that kids could be at the swim-up bar area where all the adults hung out. They should have one adult-only pool on site.
Only problem the air conditioner was a little lite
The staff was amazing, very clean hotel, spacious rooms and many food options. The only complaint I have is that children are allowed in the swim up bar area.
Great Stay
The area was beautiful. I loved the infinity pool and the outside servers were very attentive. We mostly ate at the buffet and outside lunch areas. It was good, but I felt like it needed improvement. Desserts were ok, but needed more variety. I enjoyed my experience and will probably do a trip like this again.
All the staff is very friendly. Resort is clean. The only thing they need to work on is the QR code, app is not user friendly and not helpful.
hotel is very good only charging for the lost key is too much
Located in Zona Hotelera within a 5-minute walk of Aquaworld, Fiesta Americana Condesa Cancun All Inclusive is within a few miles (5 km) of other popular sights like La Isla Shopping Mall. This 507-room, 4-star property has 2 outdoor pools along with a full-service spa and 10 restaurants.
There are multiple options for onsite dining with 10 restaurants, including Kalmia, which has ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and free local calls. Change of towels is available on request.
Guests of Fiesta Americana Condesa Cancun All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. You'll find limited parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a conference center.
Needs ac in lobby and bar
Everything Exelente!!
Thank you very much for sharing your comments about your recent visit, here in Fiesta Americana Condesa, your family will be very happy to welcome you back very soon, Rony.Warmest regards.
Half of the staff was very nice, attentive and professional. Servers at the buffet and the steakhouse restaurant were excellent. JJ at the pool too! The majority of the bartenders at the pool bars wouldn’t even acknowledge you and made you wait a lot for a drink (even ignoring you) unless they knew you were gonna tip them A LOT. No availability for the casual dinner restaurants. Couldn’t even try the Italian because reservations were never available even though I tried to make the reservation as soon as I arrived at the hotel (stayed for 5 days!). The concierge Sarah was very pushy and unprofessional. She was yawning the whole time she was “giving us details “ about the hotel. Instead of helping with the restaurant reservations, she pretty much said “don’t even attempt the Italian or the steakhouse because you won’t find anything”.
I deeply regret to read that your recent experience at Fiesta Americana Condesa left much to be desired.Our main objective is to create memorable moments for every one of our visitors, and we urge our guests to let us know while on-site if anything is not to their complete satisfaction.We are constantly improving the facilities and the service in order to offer our guests the highest standards of quality, and your feedback is a great source of direction when trying to implement strategies that will help us reach perfection. Thank you again for your comments, we hope to have the chance to host you once again in order to show you the improvements we have made with your feedback in mind, Jason.Sincerely.
Lack of air conditioning and reservation was hard to make online. Thai restaurant foods were horrible but good service. The other private dining like Italian restaurant was excellent. Overall, the buffet dining is excellent and the best so far.
First of all, I would like to thank you for taking the time to share the comments about your recent stay with us.Although many travelers find Fiesta Americana Condesa Cancun to be a great place for a relaxing getaway, with excellent food options and outstanding service.I regret that we were not able to fulfill your expectations.I assure you that there is nothing more important to us than the comfort and satisfaction of every person who gives us the honor of being our guest.Please accept our sincere apologies for all the inconvenience caused.Rest assured that we will share these comments with the leaders of each area.We hope to have the chance to host you once again in order to show you the improvements we have made with your feedback in mind, Judy.Sincerely.
Excellent service, good food and entertainment. The only down side is the AC in the room is to loud. But love the experience and definitely coming back again.
Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation.We highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers. Hopefully, you will consider us as hosts for your next vacation.We will be more than happy to welcome you back, Juan.Best regards.
Very clean, good food and staff was the best.
Thank you very much for choosing us to enjoy an excellent vacation, Martha.We are glad to be part of your great moments.We are waiting for you soon in this second home!Kind regards.
Thank you very much for choosing us to enjoy an excellent vacation, Maria.We are glad to be part of your great moments.We are waiting for you soon in this second home!Kind regards.
Stayed from 6/25- 6/29. Staff goes kut of their way yo make you welcome and satisfied. Property is beautiful. All food options are extremely well done. Rooms are neat and clean. Check in and out a breeze. Our 3rd time there and we will be back soon !!. Pass over any bad reviews. It is most likely that Karen didnt get ger way
We would like to thank you for taking the time for sharing your wonderful review regards to your recent stay in paradise.We appreciate your positive comments very much.Your experience and your comments are extremely valuable to us and truly help other travelers.We will be more than happy to have you back Dale.Greetings.
I cannot say enough good things about Fiesta Americana Condesa. The food was phenomenal and the staff was spectacular!! We loved every single restaurant-the food was so so tasty! They were very accommodating and friendly!! A big shout out to JJ, and Tony that kept us hydrated all week long by the pool! We miss the the cevicheria soo soo much!
We are so thankful for your lovely words Jasmine.We will make sure JJ and Tony know the incredible job he has done.We are sure it will help as a motivation for him and the rest of our team.Your home away from home will be happy to have you back very soon!
Lobby staff are nice
Thank you very much for taking the time to share with all of us this review.As we do not have any comment that tells us what went wrong in your vacation.I would like to extend my sincere apologies for any inconvenience you had during your stay.Hopefully, you will give us an opportunity to host you in the future, Irena.Sincerely.
Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation.We highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers. Hopefully, you will consider us as hosts for your next vacation.We will be more than happy to welcome you back, Philip.Best regards.