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Fiesta Americana Condesa Cancun All Inclusive

4.0 out of 5.0

Recent guest reviews

Really loved the overall experience, but there was construction going on all over the resort which took away from the grandeur of our stay. The staff was so accommodating, great food/drinks, BEAUTIFUL/CLEAN beach. My daughter had her wedding on the beach and it was absolutely breathtaking! It felt like everyone at the resort was involved in the wedding since so many people were watching the ceremony, taking pictures, and complimenting her for the rest of our stay. The wedding coordinator really made the wedding special, and included the couples teenage kids in the ceremony, which was an unexpected surprise! The photographer was excellent also! Everyone was so friendly! Other than the construction, I would have wanted better activities, example: Karoke only lasted about 45 minutes, and there were many people wanting to participate but were left out due to the short time span.

Nice hotel but there were lots of reconstructions going on at the time we stayed. The food was amazing though!! Great swimming pool. Lots of seaweed on the beach

Nice, clean and good amenities in hotel. Staff great.

Great place , but wasn't aware it was going to be under renovations during our stay .I was disappointed I did not know that there would be extra noise ,barriers change in restaurant places .wish I would have known.

Our room wasn't ready when we got to the hotel. It was also never advertised that it was election weekend and NO alcohol was served. We paid a lot of money for all inclusive service and it was terrible!

Took my 2 daughters 19 & 16 yrs old. We had a blast and we like the beach, water and eating. This is the place......WOW!! Great job well done

Very friendly and attentive staff, clean common areas, food is good - particularly enjoyed all the different kinds of foods they grilled by the pool and they had different snacks too, like ice cream, churros, mangoes, etc. there was something different offered each day. The spa and staff were great. The pool area is big, and doesn’t feel crowded at all. The beach area is nice with plenty of seating/lounge chairs. They are in construction in the lobby and seem to be adding more restaurants... so once that is complete, I’m sure the hotel would be very nice. Overall, lovely stay... and the extra attentiveness from staff helped make our stay more enjoyable. Would stay again.

Very friendly staff, and very tasty food. Great location.

We had a very positive experience at this facility. Every staff we encountered was friendly and very helpful. The food was excellent. We would recommend this facility.

Highly recommend upgrading to the beach front rooms, amazing view & overall experience. Entire trip was outstanding, staff went above & beyond every day. Restaurant & bar staff remembered me & my family by order. Swim up bar staff always remembered my drink of choice & I never had an empty glass. Slightly disappointed that we couldn’t order “shooters” like a kamikazi.

Vacaciones familiares. Comida excelente. Instalaciones muy buenas

Hotel was very good, the service was excellent the food could be better

This resort was okay staff was nice and we had no problem with our stay. Food was average. I think you are getting what you paid. When I make my reservation I read some reviews and it says there is renovation going on but it was written on Jan. So I though it could be done by now( i traveled on memorial weekend) but I was wrong. There are lots of dust and noise.

very friendly customer service, good restaurants, over all very good

the hotel is clean an decent but due to the construction which will be going on for another year i would not recommend it..the whole lounge an social area is under construction an its just a small area to get together..night shows are not very good..it rained 3 days an this is the only resort I've been to there that did not but only 4 english tv stations..the food selection was ok as one of the restraunts was closed..stayed there 7 years ago but will not return to resort

Nice staffs, food and room condition! It was great to stay at this hotel but I wasn’t lucky enough to have nice and sunny sky...:(

Excellent food very good prices at the spa wonderful bed

Amazing experience, exceeded all my expectations. Always got a 5 star treatment, and staff would go extra mile to accommodate any of our requests. I have some food sensitivities and since staying in all inclusive I didn't expect that they would cater to these kind of my special requirements. But they did and were so nice about it too! I have travelled with my elderly mother who came down to visit from Russia. She had experiences of staying in a number of 5 star resorts around the world (particularly in Asia) and she was shocked to learn that this one was only 4 stars as the service and facilities were way above.

It took me 2 1/2 months in research to finally book a vacation package and take a chance and choose this hotel. I've been to Cancun 3 times already and stayed at the Marriot and Dreams resorts. I hadn't been in Cancun in over 10 years and wanted to try something different. I'm so happy with my choice in the Fiesta Americana ! Those that know me , know I'm extremely picky and just don't stay or go anywhere. It's either 4 or 5 star resorts or nothing. I'm happy to say my family and I had a fabulous time. All the staff were friendly and engaging with patrons. The food choices were excellent especially the buffet Kalaxama ,they offered something for everyone. Sushi spot wasn't that good at all. The checveria is a must , their shrimp and fish tacos are everything. The Italian restaurant wasn't that good either , steak house restaurant was ok. Overall the various food choices available were good expect for the the restaurants I mentioned weren't. The people at the resorts are the most nicest and accommodating individuals , I've ever had the pleasure of interacting with. We are already talking about coming back soon. You will definitely have an amazing time . The only thing I would recommend is more night life entertainment and a dj at all times at all pool and beach areas.

If you plan on going to this hotel be aware there is a LOT of construction going on right now. We stayed at the Fiesta Americana from 5/12/18 to 5/18/18. They Lobby is under construction. A fake wall is built to hide the construction but all you hear is banging and jackhammers all day long. The noise can even be heard from the upper pool area. Had this been public knowledge on the website, we would have not stayed at this hotel. Also, two days of our stay the pool area was taken over by a production crew. We were told they were shooting a commercial... again not aware when we booked our vacation. We could not enjoy the pool area for 2 days. equipment and people everywhere. Even the restaurant was closed by the pool area. The filming then carried into the hotel lobby/entrance area one evening. Again, unable to enjoy the lobby area. The hotel itself including staff/food/ laocation was great. I’m Sure the hotel will be beautiful once all the renovations are finished. One more thing: not all rooms have a balcony. Even if it is Ocean front. Make sure you specify if you want a king bed, otherwise you will get two double beds.

Blvd. Kukulkan km 16.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Hotel Zone, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and Ballenas Beach.


Dining

Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 502 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free local calls. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are also available.


Property features

Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Premium Room, Lagoon View

Full 2 | Sleeps 4

Premium Room, Ocean View

Full 2 | Sleeps 4

Premium Room, Oceanfront

Full 2 | Sleeps 4

Premium Room, Garden View

Full 2 | Sleeps 4

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (160) Couples (242) Business (13) Family (172) Friends (54) Other (16)
5
Everyone

Really loved the overall experience, but there was construction going on all over the resort which took away from the grandeur of our stay. The staff was so accommodating, great food/drinks, BEAUTIFUL/CLEAN beach. My daughter had her wedding on the beach and it was absolutely breathtaking! It felt like everyone at the resort was involved in the wedding since so many people were watching the ceremony, taking pictures, and complimenting her for the rest of our stay. The wedding coordinator really made the wedding special, and included the couples teenage kids in the ceremony, which was an unexpected surprise! The photographer was excellent also! Everyone was so friendly! Other than the construction, I would have wanted better activities, example: Karoke only lasted about 45 minutes, and there were many people wanting to participate but were left out due to the short time span.

By , from Denison, Tx. on Jul 19, 2018

4

good vacation

Everyone

Nice hotel but there were lots of reconstructions going on at the time we stayed. The food was amazing though!! Great swimming pool. Lots of seaweed on the beach

By on Jul 14, 2018

Review comment responded on Jul 18, 2018

Allow me to thank you for the time you spent writing this review of Fiesta Americana Condesa and for your preference. We are currently working on renovations that will provide our guests with the best location to enjoy their vacation. We deeply regret all the inconveniences that this process may cause. However I would like to clarify that we are not canceling any service and we have searched for the best spaces to provide them without interruption for our great grastronomic offer. We sincerely wish for the opportunity to host you in the future and revert this impression. Sincerely,

3
Everyone

Nice, clean and good amenities in hotel. Staff great.

By on Jul 11, 2018

Review comment responded on Jul 16, 2018

Thank you very much for such a generous review. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations. Sincerely,

5
Everyone

Great place , but wasn't aware it was going to be under renovations during our stay .I was disappointed I did not know that there would be extra noise ,barriers change in restaurant places .wish I would have known.

By on Jul 5, 2018

Review comment responded on Jul 16, 2018

Thank you very much for taking the time to share your review. I regret that we were not able to fulfill your expectations on this occasion. Your feedback is of great imprtance to us, and will be used to continously improve our services in order to guarantee our guests complete satisfaction. We are currently going through a constant renovation stage that will help us achieve our guests complete satisfaction. Thank you once again for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your commentis in mind. Sincerely,

2

would not recommend! waste of money!

Everyone

Our room wasn't ready when we got to the hotel. It was also never advertised that it was election weekend and NO alcohol was served. We paid a lot of money for all inclusive service and it was terrible!

By , from Fort Worth, TX on Jul 2, 2018

Review comment responded on Jul 18, 2018

Dear Rachel, at Fiesta Americana Condesa Cancún we pride ourselves on the quality of attention to detail that gives our guests unforgettable experiences and it is my deepest regret to read that we have not been able to meet their expectations. As you mentioned, the election weekend we had a The dry law, also called prohibition, is a controversial measure that have been applied by certain states during history, consisting of the illegalization of the manufacture, transport, import, export and sale of alcohol. We will work continuously towards improving all the areas you have mentioned in order to ensure our guests complet satisfaction. We hope that you give us the opportunity to serve you once again. Sincerely,

4
Everyone

Took my 2 daughters 19 & 16 yrs old. We had a blast and we like the beach, water and eating. This is the place......WOW!! Great job well done

By , from Phoenix on Jul 2, 2018

Review comment responded on Jul 5, 2018

Dear Greg, first of all thank you very much for choosing Fiesta Americana Condesa Cancun for your vacation and for taking valuable time out of our vacation to write this review. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely,

4

fun stay! friendly staff!

Everyone

Very friendly and attentive staff, clean common areas, food is good - particularly enjoyed all the different kinds of foods they grilled by the pool and they had different snacks too, like ice cream, churros, mangoes, etc. there was something different offered each day. The spa and staff were great. The pool area is big, and doesn’t feel crowded at all. The beach area is nice with plenty of seating/lounge chairs. They are in construction in the lobby and seem to be adding more restaurants... so once that is complete, I’m sure the hotel would be very nice. Overall, lovely stay... and the extra attentiveness from staff helped make our stay more enjoyable. Would stay again.

By , from seattle on Jul 1, 2018

Review comment responded on Jul 5, 2018

Dear Karen, thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We are currently going through a constant renovation stage that will help us achieve our guests complete satisfaction. Thank you once again for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your commentis in mind. Sincerely,

5

great hotel

Everyone

Very friendly staff, and very tasty food. Great location.

By on Jun 26, 2018

Review comment responded on Jun 26, 2018

Thank you very much for such a generous review. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible. We will be looking forward to your next visit to Fiesta Americana Condesa Cancun. Sincerely,

5
Everyone

We had a very positive experience at this facility. Every staff we encountered was friendly and very helpful. The food was excellent. We would recommend this facility.

By , from Gardwn Grove, CA on Jun 25, 2018

Review comment responded on Jun 25, 2018

Thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed with our service. I’m very proud of our staff. Once again thank you very much for having chosen Fiesta Americana Cancun, we look forward to your return. Sincerely,

5
Everyone

Highly recommend upgrading to the beach front rooms, amazing view & overall experience. Entire trip was outstanding, staff went above & beyond every day. Restaurant & bar staff remembered me & my family by order. Swim up bar staff always remembered my drink of choice & I never had an empty glass. Slightly disappointed that we couldn’t order “shooters” like a kamikazi.

By , from Livermore, CA on Jun 12, 2018

Review comment responded on Jun 13, 2018

Dear Justine, thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed with our our service. It is always heartwarming to read that your efforts are being reflected in satisfied guests. We will be looking forward to your next visit to Fiesta Americana Condesa Cancun. Sincerely,