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Fiesta Americana Condesa Cancun All Inclusive

4.0 out of 5.0

Recent guest reviews

4 times to this resort with the last being the best even though the resort was under renovations (1 of 3 buildings still in construction). Renovated building-room were great, all new.... beds were new and very comfortable. Room maid services was also very good taking care of you a few times a day. Resort staff were all very friendly especially Alberto and Edwardo in the teens club. My kids really enjoyed seeing them in the evenings.

Good food, great resort. Very enjoyable, would definitely recommend staying there.

My wife and I have been to many all-inclusive resorts and never had a bad time, but this was the best! It started with check in. By reading other reviews we knew there was on going construction, but were upgraded from ocean view to ocean front to move us further from the construction. During the day you can go on the many excursions offered, relax at the beautiful beach with soft white sand and turquoise waters, or sit around or in the multi-tiered pool complete with kids area, waterfalls, volley ball and of course swim up bar. If you like to drink, you are never far from a bar stocked with top shelf liquor. Not sure what to drink, a bartender or waiter will surprise you and we were never disappointed. If you like to eat, this is the place. Breakfast buffet in two restaurants or get the 24 hour room service. For lunch, there is a pizza oven, a healthy option of wonderful wraps, a grill with burgers, dogs, chicken, fries, onion rings, nachos or chicken nuggets, the "fish shack" with fantastic fish tacos, shrimp cocktail and more, and there is the daily feast that is set up in the pool area (we tried the steak and pork kabobs and papaya). For dinner there is a buffet that always has plenty of options or four sit down options. The Italian restaurant could hold it's own in any major city. We went twice and were served by David (ask for him!). Both times we left with smiles on our faces and bellies full! Good nightly entertainment!

Nice hotel, in front of beach. Excellent food. Staff nice. I booked 2 double beds, because I had 7 year old boy. They helped put 2 beds together, which is very nice. I will high recommend this hotel. I also got free upgrade to ocean front view.

Room is very clean the food is so good. Service was quick and friendly

This was my second time staying at Fiesta Americana Condesa Cancun. I went with my sister and our Mom. The staff is amazing. The rooms are newly renovated. Clean. Food is really good. Only complaint is that the doorknob on the bathroom door kept falling off. With the renovations they have put in glass doors with these metal knobs that just stick to the glass. You can't get the door open if you are in the toilet area when the knob is off. Everyone is friendly and helpful. Spa is amazing. The pool could use a little repair, but that might be included in the ongoing renovations that are supposed to be done in April 2017. The Beach is amazing as well. We will definitely stay here again though. GREAT PLACE!! We were there for our birthdays and they went the extra mile to make our stay extra special.

My wife and I have stayed at quite a few all-inclusives in Cancun. This resort was, hands down, our best experience with any hotel we've stayed at in Mexico. We stayed on the 7th floor with an ocean view and it was MAGNIFICENT. The rooms were clean, the drinks were strong, the staff was top notch.. and don't get me started on the food (it was unbelievable). We were both SO happy we booked with Fiesta Americana Condesa and plan on bringing our four kids back with us next year. Thank you so much to the staff for everything!

Very nice resort, nice beach, clean, friendly staff. Nice selection of restruants.

Great setting, great staff, awesome food and drinks!

Despite some issues I'd go back here w/o a doubt. Room issues: Didn't get ocean view room on first try. Finally did. Room in the south tower. Immaculate. Heavy floor to ceiling glass bathroom door hinge was coming out of wall.They repaired immediately. The balcony above us was being cleaned and about a gallon of soapy water gushed into our room since we always left our sliding door open.Pools: SO FUN! Staff was pretty attentive, but you have to make your wishes known-only two servers on the deck of the infinity pool which I swear was 90°. Chairs/ towels always available.BeachPerfect. Angel brought drinks all day. Ample chairs on beach too. Restaurants: upcharge items in Mexican/Italian/Steak House. No inclusive bottles of wine. House wine by glass only. We were comped a bottle in Steak House because of all issues we had w/room, but I had to request it. Food: not blown away, but earnest try by culinary to present the best possible choices. Killer chips/salsa/guac/SOUP. Server staff was awesome. VERY hard working. Mid/Upper level management,not so much. Confused by there constant statement of"Let us know how we can help."They should have that figured out w/o me telling them. You have to do all your own investigating of shows/excursions/yoga /restaurant reservations. North tower: under construction. Workers chipped away at stucco from 9a6p. Annoying, but we were in paradise. Less than perfect experience. BUT knowing what I know now about this AI facilty I would still return!!

Great place to stay. Loved the Spa. Clean and inviting. Staff was great.

AMAZING! 6th time and we will be back very soon! Love it

Everything was WONDERFUL! service, polite staff, all the restaurants had delicious food, bartenders were excellent. I will, without a doubt, be back!

Been to cancun/playa over 30 times and this is by far the friendliest hardworking staff I have ever seen. New remodel is amazing! Food is fresh and delish, not just a bunch of cheap fried recycled food. Beach is spectacular

There was a bald Concierge dude who appeared out of nowhere all the time (just like the Butler in the movie "Mr. Deeds") to make sure everything was okay.....unbelievable. A waitress in the lobby, cannot remember her name....worked the whole Lobby almost everyday we were there with a smile on her face...amazing. The only frown we saw was this guy in the Coffee Shop who made us feel like we should not asking for a coffee...a real bummer.

Quite disappointing that all cocktails were very watered down. Food was average at best. All pastries were chewing (could be the humidity). Long waits for food at the steak house and Italian restaurant. Half the wait staff was friendly while the rest were downright rude. Room service was weird. Some days they skipped our room altogether while other days they came and tried to deliver towels three separate times. The beach was awesome though with great lounge chairs and waves! Bathrooms on the beach were stinky and dirty.

Better than expected. Great service!!. Nice rooms. Super clean and great food.

Hotel have nice service, variety of food, great beach and pool.We were in the Moon Tower six floor. Rooms were reasonable in size but outdated without renovations.The elevator to the moon tower broke twice, my parent had to climb stair to go back to the room. The Wi-Fi signal in the room was very poor, we had to go down to lobby every night to get a internet service. There is not coffee maker in the room, it is impossible to drink a hot tea when you woke up at night.

Great facilities (pools, rooms, restaurants, beach). Food overall below average. Rates high, compared to value.

There is absolutely nothing negative about this resort. It is perfect on every level. Highly recommended. The staff go out of their way and beyond any other hotel i have ever been to in my life to provide excellent customer service. My favorite all inclusive resort to date. Will be coming back for sure. Food is extraordinary. Everywhere is clean. Staff is polite, smiling and friendly.

Blvd. Kukulkan km 16.5 Cancun QROO

Located in Avenida Kukulkan, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and San Miguelito.


Dining

Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 502 rooms provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, free bottled water, and ceiling fans are also available.


Property features

Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Deluxe Room, Ocean View

King 1 | Full 2 | Sleeps 4

Deluxe Room, Oceanfront

King 1 | Full 2 | Sleeps 4

Suite, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 4

Superior Room, Garden View

King 1 | Full 2 | Sleeps 4

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (37) Couples (242) Business (13) Family (166) Friends (54) Other (16)
4

great resort on clear blue water.

Families

4 times to this resort with the last being the best even though the resort was under renovations (1 of 3 buildings still in construction). Renovated building-room were great, all new.... beds were new and very comfortable. Room maid services was also very good taking care of you a few times a day. Resort staff were all very friendly especially Alberto and Edwardo in the teens club. My kids really enjoyed seeing them in the evenings.

By , from buffalo new york on Feb 26, 2017

4
Everyone

Good food, great resort. Very enjoyable, would definitely recommend staying there.

By on Feb 25, 2017

5

wonderful family vacation!

Families

My wife and I have been to many all-inclusive resorts and never had a bad time, but this was the best! It started with check in. By reading other reviews we knew there was on going construction, but were upgraded from ocean view to ocean front to move us further from the construction. During the day you can go on the many excursions offered, relax at the beautiful beach with soft white sand and turquoise waters, or sit around or in the multi-tiered pool complete with kids area, waterfalls, volley ball and of course swim up bar. If you like to drink, you are never far from a bar stocked with top shelf liquor. Not sure what to drink, a bartender or waiter will surprise you and we were never disappointed. If you like to eat, this is the place. Breakfast buffet in two restaurants or get the 24 hour room service. For lunch, there is a pizza oven, a healthy option of wonderful wraps, a grill with burgers, dogs, chicken, fries, onion rings, nachos or chicken nuggets, the "fish shack" with fantastic fish tacos, shrimp cocktail and more, and there is the daily feast that is set up in the pool area (we tried the steak and pork kabobs and papaya). For dinner there is a buffet that always has plenty of options or four sit down options. The Italian restaurant could hold it's own in any major city. We went twice and were served by David (ask for him!). Both times we left with smiles on our faces and bellies full! Good nightly entertainment!

By on Feb 24, 2017

4

nice hotels, in front of beach. good food.

Everyone

Nice hotel, in front of beach. Excellent food. Staff nice. I booked 2 double beds, because I had 7 year old boy. They helped put 2 beds together, which is very nice. I will high recommend this hotel. I also got free upgrade to ocean front view.

By on Feb 24, 2017

5
Everyone

Room is very clean the food is so good. Service was quick and friendly

By on Feb 22, 2017

Review comment responded on Feb 23, 2017

Please accept my sincere gratitude for taking the time to write about your recent experience at Fiesta Americana Condesa. Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon. Sincerely,

5

nice hotel on the beach with amazing staff!

Everyone

This was my second time staying at Fiesta Americana Condesa Cancun. I went with my sister and our Mom. The staff is amazing. The rooms are newly renovated. Clean. Food is really good. Only complaint is that the doorknob on the bathroom door kept falling off. With the renovations they have put in glass doors with these metal knobs that just stick to the glass. You can't get the door open if you are in the toilet area when the knob is off. Everyone is friendly and helpful. Spa is amazing. The pool could use a little repair, but that might be included in the ongoing renovations that are supposed to be done in April 2017. The Beach is amazing as well. We will definitely stay here again though. GREAT PLACE!! We were there for our birthdays and they went the extra mile to make our stay extra special.

By , from Boise, ID on Feb 17, 2017

Review comment responded on Feb 22, 2017

Thank you very much for your review and for mentioning so many positive elements you have experienced in Fiesta Americana Condesa Cancun and for your recommendations. I am pleased to know you enjoyed all aspects of our Resort, especially the Spa. We are looking forward to the opportunity to welcome you back. Sincerely,

5

best all-inclusive in cancun

Everyone

My wife and I have stayed at quite a few all-inclusives in Cancun. This resort was, hands down, our best experience with any hotel we've stayed at in Mexico. We stayed on the 7th floor with an ocean view and it was MAGNIFICENT. The rooms were clean, the drinks were strong, the staff was top notch.. and don't get me started on the food (it was unbelievable). We were both SO happy we booked with Fiesta Americana Condesa and plan on bringing our four kids back with us next year. Thank you so much to the staff for everything!

By , from Ohio on Feb 13, 2017

Review comment responded on Feb 17, 2017

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments, I am sure everybody will be very happy to know that they contributed in making your stay a memorable one. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely,

4

nice resort

Everyone

Very nice resort, nice beach, clean, friendly staff. Nice selection of restruants.

By , from NE. on Feb 11, 2017

Review comment responded on Feb 13, 2017

Thank you very much for taking the time to share with all of us this review. While I am very happy to read your positive comments. We look forward to having you back soon. Sincerely,

5

awesome

Everyone

Great setting, great staff, awesome food and drinks!

By , from Grand Rapids, MI on Jan 31, 2017

Review comment responded on Feb 11, 2017

Thank you very much for mentioning so many enjoyable aspects of your stay. At Fiesta Americana Condesa we pride ourselves on the quality of the food and beverages that we provide and the warmth of the service that has proven characteristic to the Resort. We look forward to your return. Sincerely,

4

under the circumstances, pretty good experience.

Everyone
Looking toward infinity edge Bob Marley's on the beach Always chairs available and tables too! Tap. Tap. Tap. Tap. Tap. Construction all day long. Even on Sunday.

Despite some issues I'd go back here w/o a doubt. Room issues: Didn't get ocean view room on first try. Finally did. Room in the south tower. Immaculate. Heavy floor to ceiling glass bathroom door hinge was coming out of wall.They repaired immediately. The balcony above us was being cleaned and about a gallon of soapy water gushed into our room since we always left our sliding door open.Pools: SO FUN! Staff was pretty attentive, but you have to make your wishes known-only two servers on the deck of the infinity pool which I swear was 90°. Chairs/ towels always available.BeachPerfect. Angel brought drinks all day. Ample chairs on beach too. Restaurants: upcharge items in Mexican/Italian/Steak House. No inclusive bottles of wine. House wine by glass only. We were comped a bottle in Steak House because of all issues we had w/room, but I had to request it. Food: not blown away, but earnest try by culinary to present the best possible choices. Killer chips/salsa/guac/SOUP. Server staff was awesome. VERY hard working. Mid/Upper level management,not so much. Confused by there constant statement of"Let us know how we can help."They should have that figured out w/o me telling them. You have to do all your own investigating of shows/excursions/yoga /restaurant reservations. North tower: under construction. Workers chipped away at stucco from 9a6p. Annoying, but we were in paradise. Less than perfect experience. BUT knowing what I know now about this AI facilty I would still return!!

By , from chicago on Jan 30, 2017

Review comment responded on Feb 1, 2017

Allow me to thank you for sharing your views on your recent stay at Fiesta Americana Condesa Cancun. Our guests feedback is always appreciated, as it helps us get an outside view of where our efforts should be headed. Rest assured that we will be taking the necessary precautions to ensure that all our guests are submerged into a memorable experience from the moment they arrive, in order to guarantee their complete satisfaction. I appreciate you adding very generous remarks on the positive sides of your vacation, and for mentioning the services that made your stay more comfortable. Sincerely,