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Fiesta Americana Condesa Cancun All Inclusive

4.0 out of 5.0

Recent guest reviews

just one problem is i had a balcony but its forbidden to smoke on balcony ..its a problem..why i can not smoke on the balcony??????

Awesome stay, can't wait to go back....great food!

The staff that was there to assist you with tours at the lobby were a little pushy. The check-in, waiters, bartenders, room service, and everyone else was awesome experience. First time in Mexico with the wife and kid and I would defiantly recommend it.

Friendliest staff you will find in Cancun! Been to FACC 3 times and once again they proved why we keep coming back. Excellent food, amazing staff and an all around good time. You won't find better for your money in Cancun, guaranteed. They are also making improvements to have the lobby be air conditioned, so that will make this hotel an 11/10 for me!

No issues whatsoever. Staff was incredible. Plan on a return trip.

We stayed 4 nights at this hotel, it is close to the beach, has nice stuff, great food, too many choices of restaurants. We liked Cerveceria restaurant, they make awesome fish tacos and fried calamare. I would definitely recommend to go to this hotel.

Everything was perfect from check-in to check-out. Only suggestion is that they use seasoned sushi rice - my rolls tasted like unseasoned, regular white rice was used. Not very good. Other than that everything was perfect!

This was the second time we stayed here. We love it! Cannot beat the price. Staff is amazing. Room was like new. Beautiful view & very spacious. If I had to complain I would say the two nicest restaurants in the resort were disappointing. The Mexican restaurant & the steak restaurant. Food was ok but not what we expected. The other restaurants were very good. My husband and I had a massage at the spa and it was awesome! We will definitely go back. I will book directly with the hotel next time. The manager and the lady that checked us in worked with us and found us the perfect room. I will not book through Orbitz. Because of them our flight was almost cancelled and it was a nightmare every time we changed flights

We've been to many hotels in Cancun as a family and this hotel has been by far the best. The food is excellent!

Although this hotel is in a great location my stay was not so great..Staff always was annoyed hardly no one ever smiles.Didnt sense that they willing to make you happy..Had to ask for everything coffee at bkfst ,napkins,water,at poolside very understaffed waited almost 30 min to get bottled water...Alejandro at the Kambu restaurant by the beach was the rudest waiter i ever encountered.The only time the staff is friendly is when you tip them...This was my 2nd time at this hotel once almost 15yrs ago and back then it was a great experience,thats why i returned..But will never go again..

beautiful place, very nice staff. The food was also good. The only complaint I have is that there was only one TV station in English.

The only thing I didn't like was the restroom design, it was all glass so it offers very little to no privacy if you take your kids is kind of an inconvenience but we managed. Other than that the food is delicious, staff is very friendly. We had an excellent stay at Fiesta Americana Condesa and will probably visit again in the future.

My time at this hotel was so much more than great! The staff was great and very friendly. There are many restaurants on the resort that have so many delicious options to choose from. My favorite restaurant was the asian restaurant Kambu. We went twice and the servers Marcial and Sebastian took care of us on two different occasions. They both recommended the fried ice cream for dessert and it was just so delicious. The restaurant was located outside near the pool and beach area so you had great food with an even better view! There is another restaurant by the pool that offered up great shrimp tacos that kept on coming! Thanks to Javier and Jaime for all the help! Angel at the the buffet restaurant was also great! The rooms were so clean and modern. The sheets were just so comfortable and fluffy. The shower in the bathroom is huge! Though I don't watch tv on vacation I appreciated the large screen tv in the room. Our housekeeper Carlos was very fast and kept our rooms looking brand spanking new! The only thing I had a problem with was a request I put in months in advance. I asked to have adjoining rooms and my request was approved, when I arrived I was told adjoining rooms weren't available. So I advise you to keep calling to make sure whatever you need you can get. Another thing.... the pool bar closes too early! Overall a great hotel with great staff. My family and I had an amazing time here and we look forward to coming back in the future.

The staff is fantastic- very attentive in every way.The food is delish. Many options- spent a week and still had many options to try. The nightly shows give families things to do- the fire show was amazing. Rooms are updated. Beds super comfy. They have a baby sea turtle release program during August when they hatch- once in a lifetime! It was a perfect vacation! Thank you so much Condesa!

Nice hotel beautiful big pool and very good location

Staff was very friendly... food was delicious. Very clean hotel

The staff at the Fiesta Americana Condesa was very nice and attentive however the first room we were in smelled like musk and the air did not work had to change rooms at 5 am in the morning because my Husband and I just couldn't take it anymore. They then showed us another room which was slightly better but still smelled like musk or mildew or something. The room we ended up in was better but it still smelled like musk. Also all the rooms we saw were all moist from the humidity which made it a very uncomfortable stay in the room. Could never completely get comfortable. I felt the room could have been cleaned better. As stated before the hotel staff was very nice and the resort part with the pools and restaurants were very nice. They need better rooms for their guest. They need new buildings for their guest to stay in period.

The staff is the best I have no compliants! They go the extra mile to make you happy!

Hotel was really good, they have a ton of people ready to help at a moment, food was really good too. We got there and they put us on a low floor, we wanted to be up high with a balcony, they made it happen. Great place for a family with kids. After several days of listening to cabbies about beaches to go to -- which always ended up being tourist traps, we found the best beach we had was right in front of our hotel. The red flags were out and not too many people in the water, but it was fine and I'm not sure why they discouraged people from using the beach. My best advice, use this hotel for about a 4 day get away and don't bother leaving the hotel because everything else is a tourist trap --- oh, definitely don't bother with a trip out to Isle Mujers -- sucks big time --- snorkeling is a joke, dolphins are in a cage and the shark was in pool of dirty water smelled like a sewer.

This resort is beautiful and modern. All of staff is very helpful and polite. The food is great and I was impressed with the the variety they have. I have been to other all inclusive hotels and this one is by far the best in the variety. I loved their shows at night. I would definitely go back to this resort and recommend it to friends and family.

Blvd. Kukulkan km 16.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Avenida Kukulkan, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and Maya Cancun Museum.


Dining

Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 502 rooms provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, free bottled water, and ceiling fans are also available.


Property features

Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Premium Room, Lagoon View

Full 2 | Sleeps 4

Premium Room, Ocean View

Full 2 | Sleeps 4

Premium Room, Oceanfront

Full 2 | Sleeps 4

Premium Suite (Master)

King 1 | Sleeps 2

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (90) Couples (242) Business (13) Family (167) Friends (54) Other (16)
5

very nice design hotel wonderfull beach

Everyone

just one problem is i had a balcony but its forbidden to smoke on balcony ..its a problem..why i can not smoke on the balcony??????

By , from new york on Oct 15, 2017

Review comment responded on Oct 20, 2017

We are completely honored to read that your visit to Fiesta Americana Condesa Cancun was more than enjoyable and lived up to your expectations. We truly appreciate all the positive remarks about our resort. We have a smoke-free policy, we're sorry about this concern, but we do have areas where smoke is okay. We will be looking forward to your next visit, do not hesitate to contact us for any assistance in the future. Sincerely, Pilar Tapia General Manager

5

nice hotel, excellent beach

Everyone

Awesome stay, can't wait to go back....great food!

By on Oct 6, 2017

Review comment responded on Oct 15, 2017

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our food and general atmosphere, which we try to provide to our guests. We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely, Pilar Tapia General Manager

5

fiesta americana condesa cancun

Everyone

The staff that was there to assist you with tours at the lobby were a little pushy. The check-in, waiters, bartenders, room service, and everyone else was awesome experience. First time in Mexico with the wife and kid and I would defiantly recommend it.

By on Oct 1, 2017

Review comment responded on Oct 7, 2017

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We hope you come back soon. Regards, Pilar Tapia General Manager

5

awesome relaxing vacation!

Everyone

Friendliest staff you will find in Cancun! Been to FACC 3 times and once again they proved why we keep coming back. Excellent food, amazing staff and an all around good time. You won't find better for your money in Cancun, guaranteed. They are also making improvements to have the lobby be air conditioned, so that will make this hotel an 11/10 for me!

By , from Michigan on Sep 25, 2017

Review comment responded on Oct 7, 2017

Thank you very much for this kind review of the time you spent with us. I am delighted to learn from your review that every expectation was met and the services, the pools, and the activities made your vacations so memorable. Thank you for your recommendations and we hope to see you back very soon. Sincerely, Pilar Tapia General Manager

5

excellent facility - great staff

Everyone

No issues whatsoever. Staff was incredible. Plan on a return trip.

By on Sep 19, 2017

Review comment responded on Oct 7, 2017

Thank you very much for your review and for mentioning so many positive elements about the resort. We are happy to know that the efforts of our staff to provide an exceptional service have been appreciated. We really appreciate your review and we look forward to welcoming you back very soon. Warm regards Pilar Tapia General Manage

5

nice hotel and friendly staff

Everyone

We stayed 4 nights at this hotel, it is close to the beach, has nice stuff, great food, too many choices of restaurants. We liked Cerveceria restaurant, they make awesome fish tacos and fried calamare. I would definitely recommend to go to this hotel.

By , from San Antonio on Sep 19, 2017

Review comment responded on Oct 7, 2017

On behalf of all the hotel staff at Fiesta Americana Condesa Cancun, I would like to thank you for taking the time to share your experience with us. I am honored to hear that you had a fantastic vacation experience and that you enjoyed the hotel services, the food and specially that you were satisfied with our service. We hope to see you again on your next vacations. Warm regards, Pilar Tapia General Manage

5

best all-inclusive i've stayed in

Everyone

Everything was perfect from check-in to check-out. Only suggestion is that they use seasoned sushi rice - my rolls tasted like unseasoned, regular white rice was used. Not very good. Other than that everything was perfect!

By , from Iquitos, Peru on Sep 11, 2017

Review comment responded on Oct 7, 2017

Thank you very much for taking the time to share your recent experience at Fiesta Americana Condesa. I am happy to read that your stay was enjoyable, We're gonna check that situation with out chef. We will be honored to be your hosts once again, please do not hesitate to contact us for any assistance you may need. Warm Greetings, Pilar Tapia General Manager

4

second visit

Everyone

This was the second time we stayed here. We love it! Cannot beat the price. Staff is amazing. Room was like new. Beautiful view & very spacious. If I had to complain I would say the two nicest restaurants in the resort were disappointing. The Mexican restaurant & the steak restaurant. Food was ok but not what we expected. The other restaurants were very good. My husband and I had a massage at the spa and it was awesome! We will definitely go back. I will book directly with the hotel next time. The manager and the lady that checked us in worked with us and found us the perfect room. I will not book through Orbitz. Because of them our flight was almost cancelled and it was a nightmare every time we changed flights

By , from Gulf Shores, AL on Aug 28, 2017

Review comment responded on Sep 6, 2017

Thank you for taking the time to share your comments on your recent stay at Fiesta Americana Condesa Cancun. I am glad to know that your overall experience was enjoyable. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We will be more than happy to be your hosts once again, please be sure to contact us for any pre-arrival assistance you may need. Sincerely, Pilar Tapia General Manager

5

great hotel for family vacation.

Everyone

We've been to many hotels in Cancun as a family and this hotel has been by far the best. The food is excellent!

By , from Detroit, MI on Aug 24, 2017

Review comment responded on Aug 26, 2017

Thank you for sharing your comments on your recent stay with us. Your feedback is very important to us, as it helps as a guide to our constant growth and improvement strategies. Be sure to contact us when you come back, we would me more than happy to assist you with any pre-arrival arrangements. Warm Greetings, Pilar Tapia General Manager

2

good location

Everyone

Although this hotel is in a great location my stay was not so great..Staff always was annoyed hardly no one ever smiles.Didnt sense that they willing to make you happy..Had to ask for everything coffee at bkfst ,napkins,water,at poolside very understaffed waited almost 30 min to get bottled water...Alejandro at the Kambu restaurant by the beach was the rudest waiter i ever encountered.The only time the staff is friendly is when you tip them...This was my 2nd time at this hotel once almost 15yrs ago and back then it was a great experience,thats why i returned..But will never go again..

By , from New York on Aug 23, 2017

Review comment responded on Sep 6, 2017

First and foremost, please accept my sincere apologies for not being able to fulfill your expectations during your visit in August. It is my deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. Your comments are very important to me because give us the opportunity to know better about the aspects we need to improve in order to provide the best vacation experience. Should you decide to give us the honor of being your hosts once again, we would be more than happy to assist you with any pre-arrival arrangements. Sincerely, Pilar Tapia General Manager