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Fiesta Americana Condesa Cancun All Inclusive

4.0 out of 5.0

Recent guest reviews

Room is very clean the food is so good. Service was quick and friendly

This was my second time staying at Fiesta Americana Condesa Cancun. I went with my sister and our Mom. The staff is amazing. The rooms are newly renovated. Clean. Food is really good. Only complaint is that the doorknob on the bathroom door kept falling off. With the renovations they have put in glass doors with these metal knobs that just stick to the glass. You can't get the door open if you are in the toilet area when the knob is off. Everyone is friendly and helpful. Spa is amazing. The pool could use a little repair, but that might be included in the ongoing renovations that are supposed to be done in April 2017. The Beach is amazing as well. We will definitely stay here again though. GREAT PLACE!! We were there for our birthdays and they went the extra mile to make our stay extra special.

My wife and I have stayed at quite a few all-inclusives in Cancun. This resort was, hands down, our best experience with any hotel we've stayed at in Mexico. We stayed on the 7th floor with an ocean view and it was MAGNIFICENT. The rooms were clean, the drinks were strong, the staff was top notch.. and don't get me started on the food (it was unbelievable). We were both SO happy we booked with Fiesta Americana Condesa and plan on bringing our four kids back with us next year. Thank you so much to the staff for everything!

Very nice resort, nice beach, clean, friendly staff. Nice selection of restruants.

Great setting, great staff, awesome food and drinks!

Despite some issues I'd go back here w/o a doubt. Room issues: Didn't get ocean view room on first try. Finally did. Room in the south tower. Immaculate. Heavy floor to ceiling glass bathroom door hinge was coming out of wall.They repaired immediately. The balcony above us was being cleaned and about a gallon of soapy water gushed into our room since we always left our sliding door open.Pools: SO FUN! Staff was pretty attentive, but you have to make your wishes known-only two servers on the deck of the infinity pool which I swear was 90°. Chairs/ towels always available.BeachPerfect. Angel brought drinks all day. Ample chairs on beach too. Restaurants: upcharge items in Mexican/Italian/Steak House. No inclusive bottles of wine. House wine by glass only. We were comped a bottle in Steak House because of all issues we had w/room, but I had to request it. Food: not blown away, but earnest try by culinary to present the best possible choices. Killer chips/salsa/guac/SOUP. Server staff was awesome. VERY hard working. Mid/Upper level management,not so much. Confused by there constant statement of"Let us know how we can help."They should have that figured out w/o me telling them. You have to do all your own investigating of shows/excursions/yoga /restaurant reservations. North tower: under construction. Workers chipped away at stucco from 9a6p. Annoying, but we were in paradise. Less than perfect experience. BUT knowing what I know now about this AI facilty I would still return!!

Great place to stay. Loved the Spa. Clean and inviting. Staff was great.

AMAZING! 6th time and we will be back very soon! Love it

Everything was WONDERFUL! service, polite staff, all the restaurants had delicious food, bartenders were excellent. I will, without a doubt, be back!

Been to cancun/playa over 30 times and this is by far the friendliest hardworking staff I have ever seen. New remodel is amazing! Food is fresh and delish, not just a bunch of cheap fried recycled food. Beach is spectacular

There was a bald Concierge dude who appeared out of nowhere all the time (just like the Butler in the movie "Mr. Deeds") to make sure everything was okay.....unbelievable. A waitress in the lobby, cannot remember her name....worked the whole Lobby almost everyday we were there with a smile on her face...amazing. The only frown we saw was this guy in the Coffee Shop who made us feel like we should not asking for a coffee...a real bummer.

Quite disappointing that all cocktails were very watered down. Food was average at best. All pastries were chewing (could be the humidity). Long waits for food at the steak house and Italian restaurant. Half the wait staff was friendly while the rest were downright rude. Room service was weird. Some days they skipped our room altogether while other days they came and tried to deliver towels three separate times. The beach was awesome though with great lounge chairs and waves! Bathrooms on the beach were stinky and dirty.

Better than expected. Great service!!. Nice rooms. Super clean and great food.

Hotel have nice service, variety of food, great beach and pool.We were in the Moon Tower six floor. Rooms were reasonable in size but outdated without renovations.The elevator to the moon tower broke twice, my parent had to climb stair to go back to the room. The Wi-Fi signal in the room was very poor, we had to go down to lobby every night to get a internet service. There is not coffee maker in the room, it is impossible to drink a hot tea when you woke up at night.

Great facilities (pools, rooms, restaurants, beach). Food overall below average. Rates high, compared to value.

There is absolutely nothing negative about this resort. It is perfect on every level. Highly recommended. The staff go out of their way and beyond any other hotel i have ever been to in my life to provide excellent customer service. My favorite all inclusive resort to date. Will be coming back for sure. Food is extraordinary. Everywhere is clean. Staff is polite, smiling and friendly.

We traveled with friends (3 families) everyone had an awesome time. Lots of things to to for the whole family, good was great with many options, but the best was the customer service. Everyone at this hotel no matter the level of service they were providing do it with a big smile and go out of their way to make sure you are comfortable and have everything you need. Thumbs up to the training personnel!!!

Best vacation experience our family has had! Definitely recommending this hotel and vacation destination. Our family is planning on making this an annual vacation spot.

Overall the the hotel is good. beautiful lobby and landscape. Room is spacious, back yard of our room very close to swimming pool. But air conditioner is really loud. only couple of restaurants are good, the really good one needs reservation at a certain time in previous day with physically show up... this is really troublesome. Like the food services next to the pool. It takes some time to the ferry and shopping mall 15-20 mins by bus without traffic. 1 hour to Xcaret, 1.5 hours to Xel-ha. The wave is kind of big on the beach. At night outdoors, We can hear clearly the show in the hotel next to us, they are really loud and bright... But indoors quiet enough.

WE HAD 5 AMAZING NIGHTS AT FIESTA AMERICANA CONDESA!!!MY SIX YEAR OLD NEVER WANTED TO LEAVE THE KIDS CLUB, THOSE GIRLS ARE PROFESSIONALS. THE TEENAGER, I THINK HAD MORE FUN THAN US, ORDERING FOOD EVERY 5 MINUTES AND SMOOTHIES!! THE HUSBAND AND I FOUND OURSELVES ALONE ENJOYING OUR VIEW OF THE CRYSTAL CLEAR OCEAN WATER.

Blvd. Kukulkan km 16.5 Cancun QROO

Located in Avenida Kukulkan, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and San Miguelito.


Dining

Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 502 rooms provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, free bottled water, and ceiling fans are also available.


Property features

Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Deluxe Room, Ocean View

King 1 | Full 2 | Sleeps 4

Deluxe Room, Oceanfront

King 1 | Full 2 | Sleeps 4

Suite, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 4

Superior Room, Garden View

King 1 | Full 2 | Sleeps 4

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (35) Couples (242) Business (13) Family (164) Friends (54) Other (16)
5
Everyone

Room is very clean the food is so good. Service was quick and friendly

By on Feb 22, 2017

5

nice hotel on the beach with amazing staff!

Everyone

This was my second time staying at Fiesta Americana Condesa Cancun. I went with my sister and our Mom. The staff is amazing. The rooms are newly renovated. Clean. Food is really good. Only complaint is that the doorknob on the bathroom door kept falling off. With the renovations they have put in glass doors with these metal knobs that just stick to the glass. You can't get the door open if you are in the toilet area when the knob is off. Everyone is friendly and helpful. Spa is amazing. The pool could use a little repair, but that might be included in the ongoing renovations that are supposed to be done in April 2017. The Beach is amazing as well. We will definitely stay here again though. GREAT PLACE!! We were there for our birthdays and they went the extra mile to make our stay extra special.

By , from Boise, ID on Feb 17, 2017

Review comment responded on Feb 22, 2017

Thank you very much for your review and for mentioning so many positive elements you have experienced in Fiesta Americana Condesa Cancun and for your recommendations. I am pleased to know you enjoyed all aspects of our Resort, especially the Spa. We are looking forward to the opportunity to welcome you back. Sincerely,

5

best all-inclusive in cancun

Everyone

My wife and I have stayed at quite a few all-inclusives in Cancun. This resort was, hands down, our best experience with any hotel we've stayed at in Mexico. We stayed on the 7th floor with an ocean view and it was MAGNIFICENT. The rooms were clean, the drinks were strong, the staff was top notch.. and don't get me started on the food (it was unbelievable). We were both SO happy we booked with Fiesta Americana Condesa and plan on bringing our four kids back with us next year. Thank you so much to the staff for everything!

By , from Ohio on Feb 13, 2017

Review comment responded on Feb 17, 2017

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments, I am sure everybody will be very happy to know that they contributed in making your stay a memorable one. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely,

4

nice resort

Everyone

Very nice resort, nice beach, clean, friendly staff. Nice selection of restruants.

By , from NE. on Feb 11, 2017

Review comment responded on Feb 13, 2017

Thank you very much for taking the time to share with all of us this review. While I am very happy to read your positive comments. We look forward to having you back soon. Sincerely,

5

awesome

Everyone

Great setting, great staff, awesome food and drinks!

By , from Grand Rapids, MI on Jan 31, 2017

Review comment responded on Feb 11, 2017

Thank you very much for mentioning so many enjoyable aspects of your stay. At Fiesta Americana Condesa we pride ourselves on the quality of the food and beverages that we provide and the warmth of the service that has proven characteristic to the Resort. We look forward to your return. Sincerely,

4

under the circumstances, pretty good experience.

Everyone
Looking toward infinity edge Bob Marley's on the beach Always chairs available and tables too! Tap. Tap. Tap. Tap. Tap. Construction all day long. Even on Sunday.

Despite some issues I'd go back here w/o a doubt. Room issues: Didn't get ocean view room on first try. Finally did. Room in the south tower. Immaculate. Heavy floor to ceiling glass bathroom door hinge was coming out of wall.They repaired immediately. The balcony above us was being cleaned and about a gallon of soapy water gushed into our room since we always left our sliding door open.Pools: SO FUN! Staff was pretty attentive, but you have to make your wishes known-only two servers on the deck of the infinity pool which I swear was 90°. Chairs/ towels always available.BeachPerfect. Angel brought drinks all day. Ample chairs on beach too. Restaurants: upcharge items in Mexican/Italian/Steak House. No inclusive bottles of wine. House wine by glass only. We were comped a bottle in Steak House because of all issues we had w/room, but I had to request it. Food: not blown away, but earnest try by culinary to present the best possible choices. Killer chips/salsa/guac/SOUP. Server staff was awesome. VERY hard working. Mid/Upper level management,not so much. Confused by there constant statement of"Let us know how we can help."They should have that figured out w/o me telling them. You have to do all your own investigating of shows/excursions/yoga /restaurant reservations. North tower: under construction. Workers chipped away at stucco from 9a6p. Annoying, but we were in paradise. Less than perfect experience. BUT knowing what I know now about this AI facilty I would still return!!

By , from chicago on Jan 30, 2017

Review comment responded on Feb 1, 2017

Allow me to thank you for sharing your views on your recent stay at Fiesta Americana Condesa Cancun. Our guests feedback is always appreciated, as it helps us get an outside view of where our efforts should be headed. Rest assured that we will be taking the necessary precautions to ensure that all our guests are submerged into a memorable experience from the moment they arrive, in order to guarantee their complete satisfaction. I appreciate you adding very generous remarks on the positive sides of your vacation, and for mentioning the services that made your stay more comfortable. Sincerely,

4
Everyone

Great place to stay. Loved the Spa. Clean and inviting. Staff was great.

By on Jan 30, 2017

Review comment responded on Feb 1, 2017

Thank you very much for your review and for mentioning so many positive elements you have experienced in Fiesta Americana Condesa Cancun. I am pleased to know you enjoyed all aspects of our Resort, especially the Spa. We are looking forward to the opportunity to welcome you back. Sincerely,

5
Everyone

AMAZING! 6th time and we will be back very soon! Love it

By , from denver on Jan 29, 2017

Review comment responded on Feb 1, 2017

Thank you for you wonderful comments and loyalty. We are looking forward to see you back soon. Sincerely,

5
Everyone

Everything was WONDERFUL! service, polite staff, all the restaurants had delicious food, bartenders were excellent. I will, without a doubt, be back!

By on Jan 27, 2017

Review comment responded on Feb 1, 2017

Thank you for sharing the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. Sincerely,

5

fantastic

Everyone

Been to cancun/playa over 30 times and this is by far the friendliest hardworking staff I have ever seen. New remodel is amazing! Food is fresh and delish, not just a bunch of cheap fried recycled food. Beach is spectacular

By on Jan 24, 2017

Review comment responded on Jan 26, 2017

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our staff, service, food and general atmosphere, which we try to provide to our guests. We are looking forward to welcome you back on many future occasions. Sincerely,