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Recent guest reviews

This was our first trip to Cancun and staying at an all inclusive. I was impressed by the friendliness of the staff and excellent customer service. The property is well maintained and attractive. We had an ocean view room and enjoyed the balcony. The only negative was that we could hear the noise coming from the AC system from the property next door. I was skeptical of the quality of food at an all inclusive but as very happy with that food. Lunch options were plentiful and we loved the seafood restaurant by the pool. Great fish tacos and ceviche! We had good experiences for dinner at all the restaurants. I had and excellent steak at San Telmo, as good or better than I’ve had in the US. We used room service often and appreciated it was available 24/7 as we arrived late and were vey hungry. One item that could be improved is communication if daily agenda/activities or changes to restaurant availability. We went to the Buffett for dinner and no one which is open until 11 pm every night and no one was there. No sign or info posted. I found a staff member that I domes me that the Buffett was in the theater. We went to the theater and realized there was a Coco dinner show going on. We has no idea that we as going on and would have attended if provided the info. The beach is excellent and our family enjoyed it. There was a lot of seaweed but we worked around it. The whole waves can be heavy as there is no outer reef for the waves to break on. Overall we enjoyed our stay!!

Great hotel and staff. There were more families and kids than I was anticipating but the resort itself was wonderful. One thing to note is that the bars don't open until 11 at the pool which was a bummer

Service wasn’t the best. We were celebrating our 10 year anniversary and this was communicated at check in without any acknowledgment. I had to call and provide feedback to the front desk manager in order to receive recognition.

Everything was perfect specially the staff they are amazing.

The place is nice the staff is excellent. The food needs improvement

Amazing food, it was our 4th time there, very kids friendly! Love this place!

Excellent service from everyone at this property

Was not happy with front desk check in personnel. I wanted to upgrade rooms but was given a really hard time.I don’t know if language barrier or what it was but took me 1hr 50 min to check in. There was no sense of direction but confusion. after 16 hrs flight I didn’t expect to be treated like this. What I don’t understand is why manager didn’t come out to address the problem. He kept trying to sell me the presidential suit. I told him it was not in my budget. This could of been avoided with alittle clearity.

All was great! It is a simple resort that was perfect for a family wanting to just chill. Food is a solid good. Not amazing but good. All staff are friendly and great! We went during seaweed season and the tide is high so we couldnt actually swim in the ocean. But it was gorgeous to look at.

A lot of the staff were on their phones and they had a negative attitude. The swim a bar staff they were SOO RUDE!!

Horrible staff. No all mainly the ones trying to sell you a 17k packet to be members and being rude when not purchasing.

I went with my family and it was a fun vacation. Food was excellent with many options.

Nice place just wish there was more entertainment.

Excellent customer service! Amazing experience overall

We were very disappointed at this resort. The food was ok not lots of options . All the a la. Carte restaurants had an all inculsive menu and another menu with the best cuts and specials which was very expensive. The breakfast, lunch and dinner buffet were very limited . If you care about food the way we care then this place isn't the one . The entertainment is mediocre , they had one show in Valentine's day then after that for the next 5days it was all just a band of one person playing at the bar . We had nothing to do just sit in the lobby like all the guests. They were playing mostly 90 and 80 music very outdated . it was very boring . No activites for the kids . The rooms were ok , needs some renovation . The staff were nice and helpful . We will not come back to this property.

Great room service and dining options. Staff always cleaning. Beautiful hotel. Massage by the ocean. Excellent.

The staff is AMAZING! so friendly & helpful. Love how everyone makes you feel comfortable & always wanting to help.

Blvd. Kukulkan km 16.5 Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld and Maya Cancun Museum
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Free uncovered valet parking
  • Onsite dining

Located in Zona Hotelera within a 5-minute walk of Aquaworld, Fiesta Americana Condesa Cancun All Inclusive is within a few miles (5 km) of other popular sights like La Isla Shopping Mall. This 507-room, 4-star property has 2 outdoor pools along with a full-service spa and 10 restaurants.


Dining

There are multiple options for onsite dining with 10 restaurants, including Kalmia, which has ocean views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe.


Rooms

55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and free local calls. Change of towels is available on request.


Property features

Guests of Fiesta Americana Condesa Cancun All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.

Room options

Premium Room, 1 King Bed, Non Smoking, Sunset View

1 King Bed | Sleeps 4

Premium Room, 1 King Bed, Non Smoking, Garden View

1 King Bed | Sleeps 4

Premium Room, 2 Double Beds, Non Smoking, Ocean View

2 Double Beds | Sleeps 4

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

2 Double Beds | Sleeps 4

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (46) Couples (34) Family (58)
4
Family

This was our first trip to Cancun and staying at an all inclusive. I was impressed by the friendliness of the staff and excellent customer service. The property is well maintained and attractive. We had an ocean view room and enjoyed the balcony. The only negative was that we could hear the noise coming from the AC system from the property next door. I was skeptical of the quality of food at an all inclusive but as very happy with that food. Lunch options were plentiful and we loved the seafood restaurant by the pool. Great fish tacos and ceviche! We had good experiences for dinner at all the restaurants. I had and excellent steak at San Telmo, as good or better than I’ve had in the US. We used room service often and appreciated it was available 24/7 as we arrived late and were vey hungry. One item that could be improved is communication if daily agenda/activities or changes to restaurant availability. We went to the Buffett for dinner and no one which is open until 11 pm every night and no one was there. No sign or info posted. I found a staff member that I domes me that the Buffett was in the theater. We went to the theater and realized there was a Coco dinner show going on. We has no idea that we as going on and would have attended if provided the info. The beach is excellent and our family enjoyed it. There was a lot of seaweed but we worked around it. The whole waves can be heavy as there is no outer reef for the waves to break on. Overall we enjoyed our stay!!

By on Jul 1, 2022

Review comment responded on Jul 1, 2022

Thank you very much for sharing your recent experience Corey. We will take care of the points you mentioned. We will be taken into consideration and will be used to bring our services to the level where we can meet and exceed every expectation of our highly appreciated guests. It will be a honor to be your hosts in the future and change your previous unfavorable impression. Best regards.

5
Friends

Great hotel and staff. There were more families and kids than I was anticipating but the resort itself was wonderful. One thing to note is that the bars don't open until 11 at the pool which was a bummer

By on Jun 26, 2022

Review comment responded on Jun 27, 2022

Thank you very much for sharing your comments about your recent visit here to Fiesta Americana Condesa Danielle. Your family will be very happy to welcome you back very soon. Kind regards.

2
Partner Couples

Service wasn’t the best. We were celebrating our 10 year anniversary and this was communicated at check in without any acknowledgment. I had to call and provide feedback to the front desk manager in order to receive recognition.

By on Jun 25, 2022

Review comment responded on Jun 30, 2022

Thank you very much for sharing your comments about your recent visit Justin. Please accept our sincere apologies for any inconvenience caused. In Fiesta Americana Condesa Cancun we will be very happy to welcome you back very soon. Warmest regards.

5
Family with small children Friends

Everything was perfect specially the staff they are amazing.

By on Jun 16, 2022

Review comment responded on Jun 17, 2022

Thank you for choosing Fiesta Americana Condesaas host for your vacation, we highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers. Hopefully, you will consider us as a host for your next vacation. Best regards.

3
Partner Couples

The place is nice the staff is excellent. The food needs improvement

By on May 30, 2022

Review comment responded on Jun 17, 2022

Thank you very much for sharing this review of your recent stay with us, It is a pleasure to read that you enjoyed your stay and personalized service at Fiesta Americana Condesa Cancun. We are looking forward to welcoming you back to make every effort to exceed your expectations. Sincerely.

5
Family with small children

Amazing food, it was our 4th time there, very kids friendly! Love this place!

By on May 30, 2022

Review comment responded on Jun 17, 2022

Thank you for taking the time to leave your comments regarding your recent stay with us Viktor. We are pleased to read that you enjoy our service and facilities. Hopefully, you will give us an opportunity to host you in the future. Warmest regards.

5
Family

Excellent service from everyone at this property

By on May 15, 2022

Review comment responded on May 16, 2022

Thank you for choosing Fiesta Americana Condesa as host of your vacation David, we highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers. Hopefully you will consider us as host for your next vacation, we will be more than happy to welcome you back. Kind regards.

2
Family with small children Friends

Was not happy with front desk check in personnel. I wanted to upgrade rooms but was given a really hard time.I don’t know if language barrier or what it was but took me 1hr 50 min to check in. There was no sense of direction but confusion. after 16 hrs flight I didn’t expect to be treated like this. What I don’t understand is why manager didn’t come out to address the problem. He kept trying to sell me the presidential suit. I told him it was not in my budget. This could of been avoided with alittle clearity.

By on May 14, 2022

Review comment responded on May 14, 2022

I appreciate the time you have taken to provde your valuable feedback, wich helps us improve each and every day David. I understand that certain aspects of the Resort left to be desired. I will be sharing your feedback with the leaders of every department in order to guarantee that our standars are being met. Thank you once again for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your comments in mind. Sincerely.

4
Family with small children

All was great! It is a simple resort that was perfect for a family wanting to just chill. Food is a solid good. Not amazing but good. All staff are friendly and great! We went during seaweed season and the tide is high so we couldnt actually swim in the ocean. But it was gorgeous to look at.

By on May 9, 2022

Review comment responded on May 10, 2022

Thank you very much for sharing your comments about your recently visit here in Fiesta Americana Condesa Cancun Ruba. Your family will be very happy to welcoming you back very soon. Kind regards.

3
Family

A lot of the staff were on their phones and they had a negative attitude. The swim a bar staff they were SOO RUDE!!

By on May 5, 2022

Review comment responded on May 6, 2022

Thank you very much for taking the time to share with all of us this review, as we do not have any comment that tell us what went wrong in your vacations Jaqueline. I would like to extend my sincere apologies for any inconveniences you had during your stay. Hopefully, you will give us an opportunity to host you in the future. Sincerely.

Fiesta Americana Condesa Cancun All Inclusive

Blvd. Kukulkan km 16.5, Cancun, QROO 77500
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