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Fiesta Americana Condesa Cancun All Inclusive

4.5 star property
VIP Access

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Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

9 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
Front of property
2 outdoor pools, pool umbrellas, sun loungers
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪3 min walk‬
  • Place, Oasis Arena
    ‪6 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium Room, 2 Double Beds, Non Smoking, Garden View | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.2 out of 10
Very good
(129 reviews)
  • Garden view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Sunset View

Lake view

Premium Room, 2 Double Beds, Non Smoking, Sunset View

8.2 out of 10
Very good
(39 reviews)
  • Lagoon view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.4 out of 10
Very good
(39 reviews)
  • Ocean view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Beach/ocean view

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(51 reviews)
  • Partial ocean view
  • 385 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View | Garden view

Premium Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(114 reviews)
  • Garden view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Sunset View

Lake view

Premium Room, 1 King Bed, Non Smoking, Sunset View

9.0 out of 10
Wonderful
(30 reviews)
  • Lagoon view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium Room, 1 King Bed, Non Smoking, Ocean View | View from room

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(63 reviews)
  • Partial ocean view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Master)

View from room

Premium Suite, 1 King Bed, Non Smoking (Master)

8.4 out of 10
Very good
(9 reviews)
  • Partial ocean view
  • 839 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (with Plunge Pool)

Premium Room, 1 King Bed (with Plunge Pool) | Garden view

Premium Room, 1 King Bed (with Plunge Pool)

8.2 out of 10
Very good
(24 reviews)
  • Garden view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (with Plunge Pool)

Premium Room, 2 Double Beds (with Plunge Pool) | Garden view

Premium Room, 2 Double Beds (with Plunge Pool)

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Beach/ocean view

Family Suite

  • Ocean view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Master Suite

Beach/ocean view

2 Bedroom Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1227 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Lake view

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

8.6 out of 10
Excellent
(4 reviews)
  • Lagoon view
  • 386 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Lake view

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

8.0 out of 10
Very good
(7 reviews)
  • Lagoon view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

  • Sea view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

  • Ocean view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Serenity Ocean Front)

Beach/ocean view

Room, 2 Double Beds (Serenity Ocean Front)

  • Ocean view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Serenity)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Ocean View (Serenity)

  • Partial sea view
  • 386 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite (Serenity - Ocean Front)

Beach/ocean view

Suite (Serenity - Ocean Front)

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a 5-minute walk of Aquaworld, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of other popular sights like Kukulcan Plaza Shopping Mall. This 507-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 9 restaurants.

What's nearby

  • Aquaworld - 3 min walk - 0.2 miles
  • Oasis Arena - 6 min walk - 0.4 miles
  • Maya Museum of Cancun - 13 min walk - 0.7 miles
  • Iberostar Cancun Golf Course - 16 min walk - 0.9 miles
  • Delfines Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Tatish Restaurant - ‬3 min walk
  • ‪La Placita - ‬5 min walk
  • ‪Coyote Loco - ‬4 min walk
  • ‪Coffee & You - ‬3 min walk
  • ‪Cevicheria Condesa - ‬4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Guests of Fiesta Americana Condesa Cancun All Inclusive have access to a full-service spa, 2 outdoor pools, and karaoke. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer free toiletries. Other amenities include minibars, free local calls, and laptop-compatible safes. Change of towels is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miiluma Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasa by the Sea
  • El Mexicano
  • Rosato
  • San Telmo $
  • The Market

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference center (21,600 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1989
  • Colonial architecture
  • Communal living room
  • Lifeguards
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 89 per pet, per night
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 4 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.77 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
Fiesta Americana Condesa Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
Fiesta Americana Condessa Cancun
Fiesta Americana Cancun
Fiesta Americana Condesa All Inclusive Hotel
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa All Inclusive
Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
Fiesta Americana Condesa Cancun All Inclusive Hotel
Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Frequently asked questions

Can I book all-inclusive options at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive resort and rates come with all meals. Activities include volleyball, language classes, and water fitness classes.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on Apr 18, 2026 start from $379, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to see close to Fiesta Americana Condesa Cancun All Inclusive?

This property is situated in Zona Hotelera, just steps from Aquaworld, and within a 10-minute walk of Oasis Arena and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Will I be able to park at Fiesta Americana Condesa Cancun All Inclusive?

Yes, self parking is offered for free at the property. Though parking is limited parking, an electric car charging station and wheelchair-accessible van parking are also available.

Is there a spa available at Fiesta Americana Condesa Cancun All Inclusive?

Miiluma Spa is the property's spa and services include hot stone massages, Swedish massages, reflexology, and body wraps.

Are there luxury amenities available at Fiesta Americana Condesa Cancun All Inclusive?

Yes, guests can indulge in luxuries such as 2 outdoor pools, an ocean-view restaurant, and a swim-up bar at this property.

Does Fiesta Americana Condesa Cancun All Inclusive feature a casino?

No, Fiesta Americana Condesa Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Fiesta Americana Condesa Cancun All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Fiesta Americana Condesa Cancun All Inclusive?

This beachfront property offers many amenities for couples such as an ocean-view restaurant and some guestrooms include a private pool and a private outdoor hot tub.

Does Fiesta Americana Condesa Cancun All Inclusive have a hot tub?

No, but this property does have a sauna.

Does Fiesta Americana Condesa Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Fiesta Americana Condesa Cancun All Inclusive has 9 restaurants, and serves breakfast for a surcharge.

Does Fiesta Americana Condesa Cancun All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Fiesta Americana Condesa Cancun All Inclusive for a fee of USD 89 per pet, per night. The property also provides food and water bowls.

Does Fiesta Americana Condesa Cancun All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Fiesta Americana Condesa Cancun All Inclusive?

The closest major airport to Fiesta Americana Condesa Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 10.2 mi away (16 minutes by car).

Can I book a room with a balcony at Fiesta Americana Condesa Cancun All Inclusive?

Yes, some guestrooms at this property offer either a furnished balcony/patio and a deck/patio where guests can enjoy ocean and garden views.

Does Fiesta Americana Condesa Cancun All Inclusive have a wedding venue on site?

There are wedding services available at Fiesta Americana Condesa Cancun All Inclusive if that's in your vacation plans.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2448 out of 3927 reviews
Rating 8 - Good. 844 out of 3927 reviews
Rating 6 - Okay. 352 out of 3927 reviews
Rating 4 - Poor. 145 out of 3927 reviews
Rating 2 - Terrible. 138 out of 3927 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lesya

Stayed 6 nights in Jan 2026

10/10 Excellent

Maite

Stayed 3 nights in Jan 2026

10/10 Excellent

Jingwei Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is good. Staffs are very friendly. Pool is nice. The beach is beautiful.
Stayed 4 nights in Dec 2025

10/10 Excellent

Caitlin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff was superb, food was ok and the beach and pools were amazing. Can’t wait to come back this year!
Stayed 5 nights in Dec 2025

8/10 Good

Charlotte

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive and good service, room was clean, food was good and kid’s club was great. The beachfront was a nice strip of beach and easy to swim. Only issue was that I paid for a premium room with an ocean view and I ended up on the side of the hotel looking at construction. Would have been better off just having not paid for this and getting pool view. Overall great stay.
Stayed 5 nights in Dec 2025

6/10 Okay

Harsha

Stayed 2 nights in Dec 2025

10/10 Excellent

Ardis, Oakland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great and my family of 5 (2 adults and kids aged 17, 16, and 8) had a wonderful time. The staff was very friendly, the food was high quality, and the resort accommodations were top notch. We will return!
Stayed 5 nights in Dec 2025

4/10 Poor

Gaudencio, Garland

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They have a little of personal the only places that have good service is the buffet and the pool all the rest bad bad service all the restaurants take like 2 hours wait they don’t have workers they want to one person do everything one guy in pizza one guy on the coffee ice cream not enough personal front desk just mad and tired personal bad bad service
Stayed 4 nights in Dec 2025

10/10 Excellent

Elana, Solon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Hidetaka

Stayed 4 nights in Dec 2025

8/10 Good

Mehmet Hakan

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was good and helpful Hotel itself is a bit old but overall good experience
Stayed 4 nights in Dec 2025

10/10 Excellent

min

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Dear Sir or Madam, I would like to share my feedback regarding my recent stay at your hotel. Overall, I was very satisfied with the hotel environment and the layout of the room. Everything was well designed and comfortable. I was also very impressed by the staff — the service was thoughtful, patient, and professional, which made my stay much more pleasant. That said, I would like to mention a few small issues that I hope could be improved in the future: The Wi-Fi signal in the hotel was quite weak and unstable. Some of the power outlets and charging ports in the room were not very convenient or did not work well. The restaurant required a long waiting time to make a reservation, and when guests are very hungry, it can be a bit difficult to wait so long for a meal. These are relatively minor issues, but I believe addressing them would further enhance the overall guest experience. Thank you very much for your hospitality. I truly enjoyed my stay and hope to visit again in the future. Kind regards, Min
Stayed 7 nights in Dec 2025

8/10 Good

Zheng

Liked: Cleanliness, amenities, property conditions & facilities
Staff, pizza
Stayed 2 nights in Dec 2025

10/10 Excellent

Tao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good all inclusive hotel for family members: beautiful beach and well maintained property. Recommend to my friends!
Stayed 5 nights in Dec 2025

8/10 Good

Akshat, Waltham

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, limited evening entertainment (all they had was some live music)
Stayed 4 nights in Dec 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff
Stayed 7 nights in Dec 2025

10/10 Excellent

JUNGUNG, Cupertino

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All great
Stayed 5 nights in Dec 2025

2/10 Terrible

Alexis

Stayed 2 nights in Dec 2025

10/10 Excellent

Anet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room with our own plunge was amazing! Convenient location of the room, staff were attentive, accommodating and friendly! Plenty options of food, perfect pools with pool bar and super close to the beach! Thank you!
Stayed 7 nights in Dec 2025

8/10 Good

Roderick Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2025

6/10 Okay

Arunava

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Design flaw with the bathroom having transparent glass doors which seemed very odd. Inappropriate for families with children. Resort was unable to handle the volume of visitors during the Christmas vacation.
Stayed 3 nights in Dec 2025

2/10 Terrible

Melina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty. There are cockroaches. They had to move our room because I saw one the first night. Disgusting actually. The beds are damp. Floors are wet. The rooms smell horrible especially the beds. The service is TERRIBLE. We were there for five nights and not a single server walked up to us by the pools and I had to chase the guy down by the beach. I gave up and just got my own drinks. Service is TERRIBLE. The only person who will always ask you if you need something is the lady asking you if you need a massage ten times a day. The resort is awkward and it's hard to get from one end to the other. "Shows" are in the bar. Fidel is absolutely wonderful though. He's a young man who works at in the lobby bar. The bartenders in the evening are all wonderful. And honestly, the servers in the evening are great too. It's just the guys working outside. BAD. The food is decent for how bad the resort is. I don't know who is consistently giving this place good reviews. This was a last minute trip to a resort I wouldn't normally book. I was counting down the days to leave which is really sad. Didn't relax one day. Oh, and before I forget.. the ladies working in the cafe which is in the store ... omg stay away from those miserable women. The way they look at you and act when you ask if they can make you a coffee is bizarre. They give you attitude and they act like it's such an inconvenience. You're working the cafe? What do you think I'm going to ask you for? Horrible attitudes.
Stayed 5 nights in Dec 2025

8/10 Good

LEI

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2025

10/10 Excellent

Christina Isabella

Stayed 5 nights in Dec 2025

10/10 Excellent

Sedina

Thanks
Stayed 3 nights in Nov 2025

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