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Fiesta Americana Condesa Cancun All Inclusive

4.0 out of 5.0

Recent guest reviews

Nice location. Pool. Room and staff But only Mexican food is good...

Had a great time, enjoyed that the location was right across the street from aquaworld.. excellent service.. food was great

Pros: fast check in / check out. Very clean resort, floors seem to sparkle. Hotel room and bathroom were always clean. Friendly and helpful staff. Great tasting food , with exception of the Asian restaurant and sushi station . Lots of variety of food choices, Mexican, Asian, Italian , pizza, bbq grill , and ceviche. Kykey at the spa gave the best massage and spa facility was luxurious . There are two large pools, the lower level with swim up bar and a separate section for the kiddos. Loved the desert station in the gift shop . Cons: the beach waves are too rough and red flagged while there . Food at kambu Asian restaurant was not good. Dinner at the Kalima Buffet and el Mexicano restaurant were the best tasting in my opinion .

Best hotel my wife and I have ever stayed in Cancun. The staff was great, trying to help us with our every needs. The food was delicious in every restaurant, and the drinks kept on coming. If you ever want to be spoiled, Fiesta Americana Contessa can surely deliver. I will highly recommend this hotel to all my friends and relatives. We definitely will be back next year to Fiesta Americana!

Service 5/5 Food 4/5 Beach 5/5 Magic Show was great

The resort is the perfect size. Not too big, enough activities to not be bored or repeating shows, etc. The pool was nice and we really loved the pirate ship/kids pool area. We really enjoyed the beach. We grabbed covered chairs early, 8am should get you a good spot. The waiter comes very frequently for drink orders. The water is rough so I wouldn't advise swimming. The room was very nice. Open bathroom concept although there is privacy glass on the shower and toilet doors. The beds have been terribly hard at every resort in Cancun... except this one! Very comfortable. Our view was a little obstructed by trees on the second floor. Try to request a room above the third floor. The food was very good, the best we've had at a Cancun resort. We didn't love the breakfast buffet, room service is much better. The food stalls around the pool are good but the best by far is the Cevicheria. Fresh ceviche and excellent fish/shrimp tacos. Drinks were a bit better than your average resort fare. The piña coladas, my gage for all-inclusive drinks, were decent and made with real cream of coconut. Tipping will get you higher shelf, better quality drinks. This is an excellent choice, especially for families with children. There is a kids club and teen club. Although we didn't use it, we may in the future. We stayed during spring break but didn't feel like we did. The service from start to finish was exceptional (bring enough $ to tip everyone...it's very deserved!!)

Everything good,nice view ,my family and friend will comeback.Thanks, FIESTA AMERICANA CONSEDA

With the help of Orbitz, I came across this hotel. The reviews were not lying. This is an amazing place. My boys (age 16 and 8) truly enjoyed themselves. The food is delicious! Best buffet and Mexican food we’ve tasted. The staff is extremely friendly!

Most of the staff at the resort were wonderful with a few exceptions. The grounds were beautiful. The room was nice but I prefer a handheld shower head in addition to the raindrop shower head. We were disappointed with the lack of fresh fish options available and it seemed that the drinks were watered down as we had a lot of drinks and should have felt a bit off based on our intake, but never did!

Had an awesome experience. Staff were very friendly and excellent service. Very clean rooms and resort was amazing.

Overall, we enjoyed the stay very much. They had shows in the evening which were nice; however, some had dinner as part of the show, and nobody let us know in advance. Many times the staff were not clear where the shows were and would give incorrect locations; wasting our time trying to find the correct location. This is common in the Fiesta Americana chain. Also common in ALL Fiesta Americana's, the staff trying to give you deals to sit in an 1&1/2 hr meeting to convince/sell you a timeshare.

We celebrated our 45th Anniversary while in Cancun and the Fiesta Americana Condesa staff acknowledged it more than once. We really loved this resort! Restaurants were all open and available for great food and service, and only 1 required a reservation. Pools and beach were also wonderful. We would go back to this property without hesitation!

Great location on beautiful stretch of beach. The food was great, very high quality.

Had a very pleasant vacation at FAC. Hotel rooms appeared to be recently renovated and the staff is always very friendly and helpful. The only complaint is with my room comfort, although the rooms were nice, the air conditioner was extremely loud to the point where it woke me up at night. Additionally, now that they have motion sensor lights in the closet, every time the AC kicked in, it would turn on the closet light. Lastly, there was a "water fall" fountain right outside my room, when the AC wasn't making a rukus, all I could hear is the water hitting the concrete fountain, right outside my room door. All of this combined made it very difficult to sleep.

Loved our stay! From the moment we got there until our check out. Very clean and beautiful. Friendly, helpful and Professional staff. Food was great! We will definitely stay here again.

The staff was always there for us trying to do anything to make us happy. The food at all the restaurants was very good and the presentation was excellent. The very best thing about our stay was Brenda in housekeeping. We have never had such a great housekeeper at any hotel we have ever stayed at. She went way above and beyond keeping our room spotless and so organized she is the BEST. I would recommend Fiesta Americana Condesa to anyone.

This was our second time staying here and don’t have much to complain about. The only complaint would be the smoking...for a non smoking resort guests were smoking all over in the pool area. Other then that the resort is beautiful and staff is nothing short of amazing and friendly! I would definitely stay here again!

Best experience I've had so far. Staff was very friendly, very accommodating, and made our stay super enjoyable.

Somebody (I assume a cleaning lady) stole my diamond ring from a room and hotel stuff took no effort to resolve this issue. This was the first time in my travel history, so upset no words can describe... They have lobsters at an additional charge, but the price and the dish variation changed every day. On the first night I bought lobster dish (don`t remember the name of it), but I only got a lobster tail. Two other times I ordered exactly the same dish at exactly the same restaurant, and I received a full and much bigger lobster and, believe it or not, at a cheaper price. The price was always different even though their menu has a fixed price for this dish. Their excuse was the weight of a lobster, then how come I paid for a tail more than for a whole lobster... I was not allowed to enter one of their restaurants because I was dress inappropriate (beautiful evening maxi dress and Armani flip flops). Upon checking out they tried very hard to charge us for something we had paid for and (thanks God) we had all receipts. Their restaurants were very often packed and wait was for few hours. I had a feeling that their stuff expected us to tip them for absolutely everything they did or said.

This is a great hotel with great amenities new refurbished rooms and great service on the beach ( Angel & Isidro where wonderful) love this place and we've been here 3 times now and will be back again for sure the food is great and pools are clean and warm.

Blvd. Kukulkan km 16.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Hotel Zone, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and Maya Cancun Museum.


Dining

Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 502 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free local calls. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are also available.


Property features

Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (131) Couples (242) Business (13) Family (172) Friends (54) Other (16)
4

nice

Everyone

Nice location. Pool. Room and staff But only Mexican food is good...

By , from chicago on Apr 22, 2018

Review comment responded on Apr 25, 2018

Allow me to express my gratitude for taking the time to write about your experience at Fiesta Americana Condesa. We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it made your vacation a truly unique experience. We are looking forward to welcome you back and make every effort to exceed your expectations. Best Regards, Pilar Tapia General Manager

5

nice hotel, great activities,

Everyone

Had a great time, enjoyed that the location was right across the street from aquaworld.. excellent service.. food was great

By on Apr 20, 2018

Review comment responded on Apr 20, 2018

Thank you very much for your review and for mentioning so many positive elements you have experienced at Fiesta Americana Condesa. I am pleased to know you enjoyed so many aspects of your stay, highlighted by our activities. We hope you do give us the honor of being your hosts for your next vacation, we will be expecting to hear from you before your arrival for any assistance you may need. Warm Greetings, Pilar Tapia General Manager

5

peaceful all inclusive on the beach

Everyone

Pros: fast check in / check out. Very clean resort, floors seem to sparkle. Hotel room and bathroom were always clean. Friendly and helpful staff. Great tasting food , with exception of the Asian restaurant and sushi station . Lots of variety of food choices, Mexican, Asian, Italian , pizza, bbq grill , and ceviche. Kykey at the spa gave the best massage and spa facility was luxurious . There are two large pools, the lower level with swim up bar and a separate section for the kiddos. Loved the desert station in the gift shop . Cons: the beach waves are too rough and red flagged while there . Food at kambu Asian restaurant was not good. Dinner at the Kalima Buffet and el Mexicano restaurant were the best tasting in my opinion .

By on Apr 14, 2018

Review comment responded on Apr 20, 2018

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments, I am sure that our staff will be very happy to know that they contributed in making your stay a memorable one. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely, Pilar Tapia General Manager

5

super hotel

Everyone

Best hotel my wife and I have ever stayed in Cancun. The staff was great, trying to help us with our every needs. The food was delicious in every restaurant, and the drinks kept on coming. If you ever want to be spoiled, Fiesta Americana Contessa can surely deliver. I will highly recommend this hotel to all my friends and relatives. We definitely will be back next year to Fiesta Americana!

By on Apr 13, 2018

Review comment responded on Apr 20, 2018

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Thank you for the warm words regarding our staff, service, food and general atmosphere. We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely, Pilar Tapia General Manager

5
Families

Service 5/5 Food 4/5 Beach 5/5 Magic Show was great

By on Apr 11, 2018

Review comment responded on Apr 20, 2018

Thank you very much for sharing your review and for mentioning so many positive elements about Fiesta Americana Condesa Cancun. We are happy to know that the efforts of our staff to provide an exceptional service have been appreciated. We strive to make every stay as close to perfection as possible and we will continue working hard in this direction. Revies like yours have always been of great assistance in fulfilling this mission. It will be an honor to have you as our guest again. Warm Greetings, Pilar Tapia Gerente General

5
Everyone

The resort is the perfect size. Not too big, enough activities to not be bored or repeating shows, etc. The pool was nice and we really loved the pirate ship/kids pool area. We really enjoyed the beach. We grabbed covered chairs early, 8am should get you a good spot. The waiter comes very frequently for drink orders. The water is rough so I wouldn't advise swimming. The room was very nice. Open bathroom concept although there is privacy glass on the shower and toilet doors. The beds have been terribly hard at every resort in Cancun... except this one! Very comfortable. Our view was a little obstructed by trees on the second floor. Try to request a room above the third floor. The food was very good, the best we've had at a Cancun resort. We didn't love the breakfast buffet, room service is much better. The food stalls around the pool are good but the best by far is the Cevicheria. Fresh ceviche and excellent fish/shrimp tacos. Drinks were a bit better than your average resort fare. The piña coladas, my gage for all-inclusive drinks, were decent and made with real cream of coconut. Tipping will get you higher shelf, better quality drinks. This is an excellent choice, especially for families with children. There is a kids club and teen club. Although we didn't use it, we may in the future. We stayed during spring break but didn't feel like we did. The service from start to finish was exceptional (bring enough $ to tip everyone...it's very deserved!!)

By , from NC on Apr 9, 2018

Review comment responded on Apr 10, 2018

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our staff, service, food and general atmosphere, which we try to provide to our guests.We are looking forward to welcome you back on many future occasions. Sincerely, Pilar Tapia General Manager

5

nice hotel.restaurant perfect,staff friendy

Everyone

Everything good,nice view ,my family and friend will comeback.Thanks, FIESTA AMERICANA CONSEDA

By , from usa on Apr 7, 2018

Review comment responded on Apr 10, 2018

Allow me to thank you for the time you spent writing this wonderful review of Fiesta Americana Condesa. It warms my heart to read that we have surpassed your expectations and that you went home more than satisfied with your experience. Comments like yours motivate us to continue the hard work in order to obtain great results. We look forward to having you back soon, Greetings, Pilar Tapia General Manager

5

family vacation

Everyone

With the help of Orbitz, I came across this hotel. The reviews were not lying. This is an amazing place. My boys (age 16 and 8) truly enjoyed themselves. The food is delicious! Best buffet and Mexican food we’ve tasted. The staff is extremely friendly!

By , from CA on Apr 5, 2018

Review comment responded on Apr 10, 2018

Thank you very much for taking the time to share your review and such wonderful comments about your experience at Fiesta Americana Condesa Cancún. It is very rewarding to read that you have found every aspect of the service and facilities to your complete satisfaction. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely, Pilar Tapia General Manager

3

beautiful hotel but with a few disappointments

Everyone

Most of the staff at the resort were wonderful with a few exceptions. The grounds were beautiful. The room was nice but I prefer a handheld shower head in addition to the raindrop shower head. We were disappointed with the lack of fresh fish options available and it seemed that the drinks were watered down as we had a lot of drinks and should have felt a bit off based on our intake, but never did!

By on Apr 3, 2018

Review comment responded on Apr 5, 2018

First and foremost, please accept my sincere apologies for not being able to fulfill your expectations during your recent visit, your feedback is very important to us. I truly regret to know that your room was not what you expected and this situation impacted negatively on your overall experience. Although many travelers find Fiesta Americana Condesa Cancun to be a great place with excellent food options and facilities, I do understand that the concept of our hotel does not suit your kind of lifestyle. Thank you for adding the aspects of the Resort and the service that you did enjoy, one of our main objectives is the satisfaction of our guests with the quality of the rooms and facilities, and we will be taking actions in order to ensure your complete satisfaction next time you visit, should you decide to do so. Please be sure to contact us for any additional assistance you may need, we will be more than happy to hear from you again. Sincerely, Pilar Tapia General Manager

5
Everyone

Had an awesome experience. Staff were very friendly and excellent service. Very clean rooms and resort was amazing.

By on Apr 3, 2018

Review comment responded on Apr 3, 2018

Thank you for your valuable feedback.There is always a room for improvement and your comments are very much appreciated as this is our source for growth and perfection. I do appreciate you mentioning the positive aspects of your stay, which I will be sure to share with the staff. Sincerely Pilar Tapia General Manager