Premium Room, Garden View
from $418
Fiesta Americana Condesa Cancun All Inclusive
4.0 out of 5.0
4.2
out of 5
"Good!"
See all 553 reviews
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Recent guest reviews
It is a nice hotel with really good service but there is no nightlife or anything for young people to do there. I understand they gear toward families but that doesn't mean parents or young people who stay there don't want to have fun.
We had a fantastic time at the hotel. Was very large and spacious! Loved how there were always chairs available at the pool and beach. The pool and beach bars are the best. That's where we spent most of our time! Drinks and shots were flowing! The food was delicious!!!! Especially the sit down restaurants. JJ our server was fantastic. So was Tony & Fernando i think at the beach bar were great! The resort is beautiful and we just had a wonderful vacation. Wish it was longer.
I loved it here so much that I didn't want to leave. For sure I'll be back here and will recommend it to others. The staff was professional and very nice. I just love it here
We Iove fiesta and Cancun.this trip was supposed to be relaxing and we where not dissapointed.we love the staff especially Pedro and rosindo.cant wait to go back.
I was welcomed and felt home right away! Friendly staff and relaxing environment! Food was great! Definitely going back!
Had our honeymoon here and this resort was excellent! Great service, hotel, we had a beautiful view of the ocean from our room! We would definitely go back to this resort!
The place was awesome! Restaurants were great! Late night sushi! Friendly staff!
All excellent, food, room, beverages, people, entertainment, super nice!
I love the hotel it has everything you need and you can have a really nice vacation time with friends or family :-) :-)
Our a/c didn't work. They came and worked on it for a couple hours, but they didn't fix it or move us. The staff isn't welcoming. My husband was pick pocketed in the main lobby. They wouldn't watch the cameras to try and help. They said that the cameras aren't clear enough.
Fast check in . let us check in early. Welcome drink and towel. Good food selection. Good shows. Nice pool area. Excellent Friendly helpful staff. Shout out to Caesar from steak house and pool bartending staff and Daniel whom helps with luggage and housekeeping staff whom pass every night to make sure your needs are fulfilled. Extra towels etc..
Excellent hotel! The staff are warm and friendly. Always helpful. I love the open feel of this hotel! It's clean and there's always a nice breeze of fresh air. The food is amazing!! Love all the restaurants as well as the buffet. A great variety of food options. They make the best Mexican food and the ceviche bar by the pool is outstanding! And if you love tacos then check out the taco bar near the lobby area. I also love the remodel. The beds are very comfy and the rooms clean. Water leaks out the tub shower door so needed xtra towels. Other than that I loved everything about my room! The pools are clean and well attended to. I like the way you can easily grab towels without needing a "towel card." I love the new beach chairs too! This is my third stay at the Condesa and I wouldn't hesitate to go back! We always love seeing Juan Jose "JJ." Thank you to all the staff for always making our stay excellent!!!
Clean rooms, great staff, fun experience!! We just couldn't stay any longer due to work, but another 3 weeks would have been awesome. The swim up pool was really fun and food at the pool area was really good. We had never stayed at an all inclusive before. Liked the fact you could get everything right there, and didn't have to find a place to eat. Also had a lovely massage. Thumbs up. Next year, can't wait!!!!!! The beach was wonderful too. Beautiful water. Various shades of blue
We have been here twice now. The food is great and the people so nice. They are constantly updating the resort keeping it in good shape. Highly recommend this place!
I highly recommend this place! I really can't think of anything we didn't like about it. The food was awesome, and the staff is so friendly and helpful. The beds are wonderful as well, I usually hate hotel beds but these one were perfect. You won't be disappointed in you stay here I guarantee it!
Hostess friendly, clean room and great customer service experience. I will return back there.
We have reached at 6.00 am at the hotel. thought the check-in time was 3.00 PM they have arranged our check-in with 30 minutes time. we were there for 3 nights and it was a nice experience other than changing our room due to maintenance disturbance from the next room. But they have upgraded to an ocean view room without any cost.
It's a great hotel with excellent service. I sirois and Angel where great servers at beach and pool side. Roberto was also great at setting our towels at the beach chairs in the morning. Will be back again. Only small thing was the construction noises.
Everything was GREAT! Arrived early and they had our room ready and even upgraded us to an Ocean View with full balcony. While getting our keys at check in brought us a drink to start the day. Room was clean, nice and had no issues or complaints other than one of the key cards did not work but was quickly resolved. Rooms are nicely updated, clean, AC worked great, safe in room was good with no issues. LOVED the beds and found them to be really comfortable. Service was great by all servers from the breakfast buffet, to room service, to the bars and restaurants and poolside servers and sushi bar guys. Food was great overall with my personal favorite being all the options around the pool area for lunch. Wood fired burgers, burritos, nachos, bar with fish and shrimp tacos, daily grilled specials & wood fired pizzas. Sushi bar inside opens at 5pm was also great. Thought the $$ of some of the up charges for some dinner menu options were a bit high but still plenty of options and good food at restaurants without paying any up charges. The Italian was good (delicious Chicken Parmigiana) Mexican and Japanese restaurants were also good. No complaints and would return based on the food, service and overall resort. I would not put this in the “complaint” category but if you are rooming with friends or family, besides a significant other, the new open concept room/bathroom design with the remodel is not optimal but doable.
hotel is very clean, staff are friendly and helpful AND the food is great!! Feel like this hotel has one of the best beach fronts as well. We'll be going back!
Hotel highlights
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Spa
Located in Avenida Kukulkan, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and Maya Cancun Museum.
Dining
Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
Rooms
All 502 rooms provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, free bottled water, and ceiling fans are also available.
Property features
Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.
Guest reviews for Fiesta Americana Condesa Cancun All Inclusive
great hotel, awesome vacation!
Everyone
We had a fantastic time at the hotel. Was very large and spacious! Loved how there were always chairs available at the pool and beach. The pool and beach bars are the best. That's where we spent most of our time! Drinks and shots were flowing! The food was delicious!!!! Especially the sit down restaurants. JJ our server was fantastic. So was Tony & Fernando i think at the beach bar were great! The resort is beautiful and we just had a wonderful vacation. Wish it was longer.
Everyone
I loved it here so much that I didn't want to leave. For sure I'll be back here and will recommend it to others. The staff was professional and very nice. I just love it here
Review comment
Pilar Tapia, General Manager responded on Jun 14, 2017
Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. I will certainly share your comments with our staff We are looking forward to welcoming you back to Fiesta Americana Condesa Cancun. Sincerely,
second home
Everyone
We Iove fiesta and Cancun.this trip was supposed to be relaxing and we where not dissapointed.we love the staff especially Pedro and rosindo.cant wait to go back.
Review comment
Pilar Tapia, General Manager responded on Jun 14, 2017
Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments, Pedro and Rosalindo will be very happy to know that they contributed in making your stay a memorable one. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely,
excellent service friendliest staff i've met
Everyone
I was welcomed and felt home right away! Friendly staff and relaxing environment! Food was great! Definitely going back!
Review comment
Pilar Tapia, General Manager responded on Jun 14, 2017
Thank you so much for your kind words and recommendations for future travelers. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We are looking forward to the opportunity to welcome you back. Sincerely,
great hotel!
Everyone
Had our honeymoon here and this resort was excellent! Great service, hotel, we had a beautiful view of the ocean from our room! We would definitely go back to this resort!
Review comment
Pilar Tapia, General Manager responded on Jun 5, 2017
Thank you for having chosen us as your hosts for such a wonderful occasion as was your honeymoon. It’s great to know that Fiesta Americana Condesa Cancun has met your expectations in different ways, such as service, restaurants and the quality of the food. On behalf of all the staff at Fiesta Americana Condesa, we wish you the best on your marriage. Sincerely,
awesome place to stay in mexico.
Everyone
The place was awesome! Restaurants were great! Late night sushi! Friendly staff!
Review comment
Pilar Tapia, General Manager responded on Jun 5, 2017
Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments, Jose will be very happy to know that he contributed in making your stay a memorable one. We are looking forward to welcome you back and make every effort to exceed your expectation. Sincerely,
excellent hotel
Everyone
All excellent, food, room, beverages, people, entertainment, super nice!
Review comment
Pilar Tapia, General Manager responded on Jun 5, 2017
Thank you very much for taking the time to share your recent experience. I am happy to read that your overall stay was enjoyable. At Fiesta Americana Condesa Cancun we strive to provide the best experience on the quality of the food and the service and your comments provides valuable information to support our continuous improvement efforts. We will be honored to be your hosts once again, please do not hesitate to contact us for any assistance you may need. Sincerely,
really good food and the staff are nice people's.
Everyone
I love the hotel it has everything you need and you can have a really nice vacation time with friends or family :-) :-)
Review comment
Pilar Tapia, General Manager responded on May 25, 2017
Thank you very much for sharing your recent experience at Fiesta Americana Condesa Cancun. I am pleased to know your overall experience was enjoyable and was higlighted by our service and facilities. We are looking forward to the opportunity to welcome you back! Sincerely,
air conditioning didn't work.
Everyone
Our a/c didn't work. They came and worked on it for a couple hours, but they didn't fix it or move us. The staff isn't welcoming. My husband was pick pocketed in the main lobby. They wouldn't watch the cameras to try and help. They said that the cameras aren't clear enough.
Review comment
Pilar Tapia, General Manager responded on May 25, 2017
Thank you for your review. I would like to apologize for the considerable distress that this situation has clearly caused you, it is my deepest regret that this issue prevented you from enjoying any part of your trip. I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest, and the situation you mentioned is completely uncharacteristic of the service we pride ourselves on. I would like to once again make it clear that security matters are taken very seriously at the Fiesta Americana Condesa. Accusations such as these are not taken lightly and after thoroughly investigating the case, no conclusion has been found. I assure you that all your comments were taken into consideration. Sincerely,
whoaaa goooo
Everyone
Fast check in . let us check in early. Welcome drink and towel. Good food selection. Good shows. Nice pool area. Excellent Friendly helpful staff. Shout out to Caesar from steak house and pool bartending staff and Daniel whom helps with luggage and housekeeping staff whom pass every night to make sure your needs are fulfilled. Extra towels etc..
Review comment
Pilar Tapia, General Manager responded on May 17, 2017
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, specially Entertaiment team. I will personally extend your special comments to Cesar and Daniel for their extraordinary performance. It is a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Once again thank you very much for wonderful review. Hopefully we have the opportunity to welcome you back soon. Sincerely.
I am very happy to know that we were able to exceed your expectations and that you were pleasantly suprised by the warmth and quality of the service we offer. I will be sure to share your comments with Juan Jose, Tony and Fernando. Comments like yours are a source of great motivation, as we can see our hard word reflected in a satisfied customer. We are looking forward to welcome you back soon. Sincerely,