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Fiesta Americana Condesa Cancun All Inclusive

4.0 out of 5.0

Recent guest reviews

Everything was GREAT! Arrived early and they had our room ready and even upgraded us to an Ocean View with full balcony. While getting our keys at check in brought us a drink to start the day. Room was clean, nice and had no issues or complaints other than one of the key cards did not work but was quickly resolved. Rooms are nicely updated, clean, AC worked great, safe in room was good with no issues. LOVED the beds and found them to be really comfortable. Service was great by all servers from the breakfast buffet, to room service, to the bars and restaurants and poolside servers and sushi bar guys. Food was great overall with my personal favorite being all the options around the pool area for lunch. Wood fired burgers, burritos, nachos, bar with fish and shrimp tacos, daily grilled specials & wood fired pizzas. Sushi bar inside opens at 5pm was also great. Thought the $$ of some of the up charges for some dinner menu options were a bit high but still plenty of options and good food at restaurants without paying any up charges. The Italian was good (delicious Chicken Parmigiana) Mexican and Japanese restaurants were also good. No complaints and would return based on the food, service and overall resort. I would not put this in the “complaint” category but if you are rooming with friends or family, besides a significant other, the new open concept room/bathroom design with the remodel is not optimal but doable.

hotel is very clean, staff are friendly and helpful AND the food is great!! Feel like this hotel has one of the best beach fronts as well. We'll be going back!

Loved sitting by the pools had very attentive staff.

This property is clean, comfortable, has excellent staff and service We were here two years ago and loved it so we returned. The only reason I didn't give this an overall excellent review is they have remodeled the rooms and I am not impressed. For a couple, the room is fine. However, if you had children, there is absolutely no privacy in the bathroom area. The toilet is behind a glass door. Behind another glass door is the shower. Vanity out in the open. The only place to dress is an area that can be seen by the entire room. The food is amazing and service excellent.

It was our 4th time staying at this hotel. It is a model of consistency with the facilities and staff being excellent. The rooms have been completely renovated since last year this time. We recommend it to everyone that asks.

The staff iate very attentive and service exceptional. The place is kept spotless. Everywhere you go the staff is cleaning. The food was good but was disappointed that one the restaurants you needed to make reservations a day before between 2-4pm . Overall great place to enjoy the beach and relax.

Just got back from a quick (too quick) vacation at the Fiesta Americana Condesa. We were there celebrating my 40th birthday and we couldn't have picked a better place! First off, the proximity from the airport was awesome - we were there in 15 minutes after leaving the airport. We were welcomed by incredible staff - the 2 Victor's, and endless Corona and tequila. I requested an upgraded room for my birthday but they were unable to accommodate. At first I was a little bummed, but once I got to our beautiful room (garden view in the Sea tower), it no longer mattered! The beach was beautiful, very windy so the waves were pretty rough, but they had more than sufficient life guards there to make you feel safe. We've been to that side of Mexico before and it is almost always windy - which is actually nice when it's 85+ degrees out! The infinity pool was beautiful. The main pool w/ the pool bar was nice, a little cooler water and in the afternoon the sun would go behind the trees and building so it got a little cool, but after the tequila, who cares? The food was amazing, loved eating breakfast in the open air by the pool/beach. Everything is so close by, the beach and pool are just a VERY short walk from your room. BEST thing we did was reserve a cabana between the pool and beach (for only $60), you got a 30 min massage, your own personal butler (Diego ROCKED!) and a special lunch that was phenomenal!! Sushi bar was awesome, nice little appetizer before supper.

4 times to this resort with the last being the best even though the resort was under renovations (1 of 3 buildings still in construction). Renovated building-room were great, all new.... beds were new and very comfortable. Room maid services was also very good taking care of you a few times a day. Resort staff were all very friendly especially Alberto and Edwardo in the teens club. My kids really enjoyed seeing them in the evenings.

Good food, great resort. Very enjoyable, would definitely recommend staying there.

My wife and I have been to many all-inclusive resorts and never had a bad time, but this was the best! It started with check in. By reading other reviews we knew there was on going construction, but were upgraded from ocean view to ocean front to move us further from the construction. During the day you can go on the many excursions offered, relax at the beautiful beach with soft white sand and turquoise waters, or sit around or in the multi-tiered pool complete with kids area, waterfalls, volley ball and of course swim up bar. If you like to drink, you are never far from a bar stocked with top shelf liquor. Not sure what to drink, a bartender or waiter will surprise you and we were never disappointed. If you like to eat, this is the place. Breakfast buffet in two restaurants or get the 24 hour room service. For lunch, there is a pizza oven, a healthy option of wonderful wraps, a grill with burgers, dogs, chicken, fries, onion rings, nachos or chicken nuggets, the "fish shack" with fantastic fish tacos, shrimp cocktail and more, and there is the daily feast that is set up in the pool area (we tried the steak and pork kabobs and papaya). For dinner there is a buffet that always has plenty of options or four sit down options. The Italian restaurant could hold it's own in any major city. We went twice and were served by David (ask for him!). Both times we left with smiles on our faces and bellies full! Good nightly entertainment!

Nice hotel, in front of beach. Excellent food. Staff nice. I booked 2 double beds, because I had 7 year old boy. They helped put 2 beds together, which is very nice. I will high recommend this hotel. I also got free upgrade to ocean front view.

Room is very clean the food is so good. Service was quick and friendly

This was my second time staying at Fiesta Americana Condesa Cancun. I went with my sister and our Mom. The staff is amazing. The rooms are newly renovated. Clean. Food is really good. Only complaint is that the doorknob on the bathroom door kept falling off. With the renovations they have put in glass doors with these metal knobs that just stick to the glass. You can't get the door open if you are in the toilet area when the knob is off. Everyone is friendly and helpful. Spa is amazing. The pool could use a little repair, but that might be included in the ongoing renovations that are supposed to be done in April 2017. The Beach is amazing as well. We will definitely stay here again though. GREAT PLACE!! We were there for our birthdays and they went the extra mile to make our stay extra special.

My wife and I have stayed at quite a few all-inclusives in Cancun. This resort was, hands down, our best experience with any hotel we've stayed at in Mexico. We stayed on the 7th floor with an ocean view and it was MAGNIFICENT. The rooms were clean, the drinks were strong, the staff was top notch.. and don't get me started on the food (it was unbelievable). We were both SO happy we booked with Fiesta Americana Condesa and plan on bringing our four kids back with us next year. Thank you so much to the staff for everything!

Very nice resort, nice beach, clean, friendly staff. Nice selection of restruants.

Great setting, great staff, awesome food and drinks!

Despite some issues I'd go back here w/o a doubt. Room issues: Didn't get ocean view room on first try. Finally did. Room in the south tower. Immaculate. Heavy floor to ceiling glass bathroom door hinge was coming out of wall.They repaired immediately. The balcony above us was being cleaned and about a gallon of soapy water gushed into our room since we always left our sliding door open.Pools: SO FUN! Staff was pretty attentive, but you have to make your wishes known-only two servers on the deck of the infinity pool which I swear was 90°. Chairs/ towels always available.BeachPerfect. Angel brought drinks all day. Ample chairs on beach too. Restaurants: upcharge items in Mexican/Italian/Steak House. No inclusive bottles of wine. House wine by glass only. We were comped a bottle in Steak House because of all issues we had w/room, but I had to request it. Food: not blown away, but earnest try by culinary to present the best possible choices. Killer chips/salsa/guac/SOUP. Server staff was awesome. VERY hard working. Mid/Upper level management,not so much. Confused by there constant statement of"Let us know how we can help."They should have that figured out w/o me telling them. You have to do all your own investigating of shows/excursions/yoga /restaurant reservations. North tower: under construction. Workers chipped away at stucco from 9a6p. Annoying, but we were in paradise. Less than perfect experience. BUT knowing what I know now about this AI facilty I would still return!!

Great place to stay. Loved the Spa. Clean and inviting. Staff was great.

AMAZING! 6th time and we will be back very soon! Love it

Everything was WONDERFUL! service, polite staff, all the restaurants had delicious food, bartenders were excellent. I will, without a doubt, be back!

Blvd. Kukulkan km 16.5 Cancun QROO

Located in Avenida Kukulkan, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and San Miguelito.


Dining

Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 502 rooms provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, free bottled water, and ceiling fans are also available.


Property features

Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Oceanfront

Full 2 | King 1 | Sleeps 4

Suite, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 4

Superior Room, Garden View

Full 2 | King 1 | Sleeps 4

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (44) Couples (242) Business (13) Family (166) Friends (54) Other (16)
5

nice hotel, great friendly service, good food

Everyone

Everything was GREAT! Arrived early and they had our room ready and even upgraded us to an Ocean View with full balcony. While getting our keys at check in brought us a drink to start the day. Room was clean, nice and had no issues or complaints other than one of the key cards did not work but was quickly resolved. Rooms are nicely updated, clean, AC worked great, safe in room was good with no issues. LOVED the beds and found them to be really comfortable. Service was great by all servers from the breakfast buffet, to room service, to the bars and restaurants and poolside servers and sushi bar guys. Food was great overall with my personal favorite being all the options around the pool area for lunch. Wood fired burgers, burritos, nachos, bar with fish and shrimp tacos, daily grilled specials & wood fired pizzas. Sushi bar inside opens at 5pm was also great. Thought the $$ of some of the up charges for some dinner menu options were a bit high but still plenty of options and good food at restaurants without paying any up charges. The Italian was good (delicious Chicken Parmigiana) Mexican and Japanese restaurants were also good. No complaints and would return based on the food, service and overall resort. I would not put this in the “complaint” category but if you are rooming with friends or family, besides a significant other, the new open concept room/bathroom design with the remodel is not optimal but doable.

By on Mar 10, 2017

5

love this hotel, this was our 2nd time back.

Everyone

hotel is very clean, staff are friendly and helpful AND the food is great!! Feel like this hotel has one of the best beach fronts as well. We'll be going back!

By on Mar 6, 2017

Review comment responded on Mar 8, 2017

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it.We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely

5

excellent resort, awesome staff and food

Everyone

Loved sitting by the pools had very attentive staff.

By on Mar 3, 2017

Review comment responded on Mar 7, 2017

I am very happy to know that we were able to exceed your expectations and that you were pleasantly suprised by the quality of the service we offer. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations. Sincerely,

5

second stay here for us

Everyone

This property is clean, comfortable, has excellent staff and service We were here two years ago and loved it so we returned. The only reason I didn't give this an overall excellent review is they have remodeled the rooms and I am not impressed. For a couple, the room is fine. However, if you had children, there is absolutely no privacy in the bathroom area. The toilet is behind a glass door. Behind another glass door is the shower. Vanity out in the open. The only place to dress is an area that can be seen by the entire room. The food is amazing and service excellent.

By on Mar 2, 2017

Review comment responded on Mar 7, 2017

First of all thank you very much for choosing Fiesta Americana Condesa Cancun for your vacation and for taking valuable time out of our vacation to write this review. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at, in order to meet all our guests expectations. We are currently working on renovations that will provide our guests with the best location to enjoy their vacation, please accept our sincere apologies for any inconvenience caused. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely,

5

fiesta americana condesa - great place to vacation

Everyone

It was our 4th time staying at this hotel. It is a model of consistency with the facilities and staff being excellent. The rooms have been completely renovated since last year this time. We recommend it to everyone that asks.

By on Feb 27, 2017

Review comment responded on Mar 3, 2017

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Thank you for the warm words regarding our staff, service, food and general atmosphere, which we try to provide to our guests. Thank again for your review and your loyalty to our hotel. We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely,

4

impecable service and great staff

Everyone

The staff iate very attentive and service exceptional. The place is kept spotless. Everywhere you go the staff is cleaning. The food was good but was disappointed that one the restaurants you needed to make reservations a day before between 2-4pm . Overall great place to enjoy the beach and relax.

By , from San Jose on Feb 27, 2017

Review comment responded on Mar 3, 2017

Allow me to express my appreciation for taking the the time to share your review about your recent stay with us. I am glad to read that you overall experience was very enjoyable. We take pride in being able to provide our guests with memorable experiences and a genuine caring service. Thank you again for your kind comments, we hope to have the pleasure of seeing you back. Sincerely,

5

near perfection!!!

Everyone

Just got back from a quick (too quick) vacation at the Fiesta Americana Condesa. We were there celebrating my 40th birthday and we couldn't have picked a better place! First off, the proximity from the airport was awesome - we were there in 15 minutes after leaving the airport. We were welcomed by incredible staff - the 2 Victor's, and endless Corona and tequila. I requested an upgraded room for my birthday but they were unable to accommodate. At first I was a little bummed, but once I got to our beautiful room (garden view in the Sea tower), it no longer mattered! The beach was beautiful, very windy so the waves were pretty rough, but they had more than sufficient life guards there to make you feel safe. We've been to that side of Mexico before and it is almost always windy - which is actually nice when it's 85+ degrees out! The infinity pool was beautiful. The main pool w/ the pool bar was nice, a little cooler water and in the afternoon the sun would go behind the trees and building so it got a little cool, but after the tequila, who cares? The food was amazing, loved eating breakfast in the open air by the pool/beach. Everything is so close by, the beach and pool are just a VERY short walk from your room. BEST thing we did was reserve a cabana between the pool and beach (for only $60), you got a 30 min massage, your own personal butler (Diego ROCKED!) and a special lunch that was phenomenal!! Sushi bar was awesome, nice little appetizer before supper.

By , from Wisconsin on Feb 26, 2017

Review comment responded on Mar 3, 2017

Thank you very much for your review and for mentioning so many positive elements you have experienced in Fiesta Americana Condesa Cancun. I am pleased to know you enjoyed all aspects of our Resort, especially our service and food. Comments like yours are a source of great motivation, as we can see our hard word reflected in a satisfied customer. We are looking forward to the opportunity to welcome you back soon. Sincerely,

4

great resort on clear blue water.

Families

4 times to this resort with the last being the best even though the resort was under renovations (1 of 3 buildings still in construction). Renovated building-room were great, all new.... beds were new and very comfortable. Room maid services was also very good taking care of you a few times a day. Resort staff were all very friendly especially Alberto and Edwardo in the teens club. My kids really enjoyed seeing them in the evenings.

By , from buffalo new york on Feb 26, 2017

Review comment responded on Mar 3, 2017

Thank you very much for writing about your experience at Fiesta Americana Condesa Cancún. It is very satisfying to read that your experience was very enjoyable, higlighted by the service at our Teens Club. I will personally extend your special comments to Eduardo and Alberto for his extraordinary performance. Providing our guests with memorable experiences is our primary goal, and comments like yours motivate us to keep striving for perfection. We hope to have the honor of being your hosts once again in the future. Sincerely,

4
Everyone

Good food, great resort. Very enjoyable, would definitely recommend staying there.

By on Feb 25, 2017

Review comment responded on Mar 3, 2017

Thank you very much for sharing your recent experience at Fiesta Americana Condesa Cancun. I am pleased to know your overall experience was enjoyable and was higlighted by our service. Sincerely,

5

wonderful family vacation!

Families

My wife and I have been to many all-inclusive resorts and never had a bad time, but this was the best! It started with check in. By reading other reviews we knew there was on going construction, but were upgraded from ocean view to ocean front to move us further from the construction. During the day you can go on the many excursions offered, relax at the beautiful beach with soft white sand and turquoise waters, or sit around or in the multi-tiered pool complete with kids area, waterfalls, volley ball and of course swim up bar. If you like to drink, you are never far from a bar stocked with top shelf liquor. Not sure what to drink, a bartender or waiter will surprise you and we were never disappointed. If you like to eat, this is the place. Breakfast buffet in two restaurants or get the 24 hour room service. For lunch, there is a pizza oven, a healthy option of wonderful wraps, a grill with burgers, dogs, chicken, fries, onion rings, nachos or chicken nuggets, the "fish shack" with fantastic fish tacos, shrimp cocktail and more, and there is the daily feast that is set up in the pool area (we tried the steak and pork kabobs and papaya). For dinner there is a buffet that always has plenty of options or four sit down options. The Italian restaurant could hold it's own in any major city. We went twice and were served by David (ask for him!). Both times we left with smiles on our faces and bellies full! Good nightly entertainment!

By on Feb 24, 2017

Review comment responded on Mar 7, 2017

Thank you very much for this detailed and wonderful review, which I am sure will help all the Expedia community to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and selection of food. I am sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. Once again tahnk you for all your kind comments. We are looking forward to your next visit. Sincerely,