Premium Room, Garden View
from $378
Fiesta Americana Condesa Cancun All Inclusive
4.0 out of 5.0
4.2
out of 5
"Good!"
See all 570 reviews
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Recent guest reviews
My time at this hotel was so much more than great! The staff was great and very friendly. There are many restaurants on the resort that have so many delicious options to choose from. My favorite restaurant was the asian restaurant Kambu. We went twice and the servers Marcial and Sebastian took care of us on two different occasions. They both recommended the fried ice cream for dessert and it was just so delicious. The restaurant was located outside near the pool and beach area so you had great food with an even better view! There is another restaurant by the pool that offered up great shrimp tacos that kept on coming! Thanks to Javier and Jaime for all the help! Angel at the the buffet restaurant was also great! The rooms were so clean and modern. The sheets were just so comfortable and fluffy. The shower in the bathroom is huge! Though I don't watch tv on vacation I appreciated the large screen tv in the room. Our housekeeper Carlos was very fast and kept our rooms looking brand spanking new! The only thing I had a problem with was a request I put in months in advance. I asked to have adjoining rooms and my request was approved, when I arrived I was told adjoining rooms weren't available. So I advise you to keep calling to make sure whatever you need you can get. Another thing.... the pool bar closes too early! Overall a great hotel with great staff. My family and I had an amazing time here and we look forward to coming back in the future.
The staff is fantastic- very attentive in every way.The food is delish. Many options- spent a week and still had many options to try. The nightly shows give families things to do- the fire show was amazing. Rooms are updated. Beds super comfy. They have a baby sea turtle release program during August when they hatch- once in a lifetime! It was a perfect vacation! Thank you so much Condesa!
Nice hotel beautiful big pool and very good location
Staff was very friendly... food was delicious. Very clean hotel
The staff at the Fiesta Americana Condesa was very nice and attentive however the first room we were in smelled like musk and the air did not work had to change rooms at 5 am in the morning because my Husband and I just couldn't take it anymore. They then showed us another room which was slightly better but still smelled like musk or mildew or something. The room we ended up in was better but it still smelled like musk. Also all the rooms we saw were all moist from the humidity which made it a very uncomfortable stay in the room. Could never completely get comfortable. I felt the room could have been cleaned better. As stated before the hotel staff was very nice and the resort part with the pools and restaurants were very nice. They need better rooms for their guest. They need new buildings for their guest to stay in period.
The staff is the best I have no compliants! They go the extra mile to make you happy!
Hotel was really good, they have a ton of people ready to help at a moment, food was really good too. We got there and they put us on a low floor, we wanted to be up high with a balcony, they made it happen. Great place for a family with kids. After several days of listening to cabbies about beaches to go to -- which always ended up being tourist traps, we found the best beach we had was right in front of our hotel. The red flags were out and not too many people in the water, but it was fine and I'm not sure why they discouraged people from using the beach. My best advice, use this hotel for about a 4 day get away and don't bother leaving the hotel because everything else is a tourist trap --- oh, definitely don't bother with a trip out to Isle Mujers -- sucks big time --- snorkeling is a joke, dolphins are in a cage and the shark was in pool of dirty water smelled like a sewer.
This resort is beautiful and modern. All of staff is very helpful and polite. The food is great and I was impressed with the the variety they have. I have been to other all inclusive hotels and this one is by far the best in the variety. I loved their shows at night. I would definitely go back to this resort and recommend it to friends and family.
Resort is very close to the beach. Beach is right behind the property. Resort has alot of delicious restaurants. Restaurants aren't overly crowded due to plenty of choices. The pool is fantastic, has an infinity pool, a main pool that is connected to a swim up bar, and also a child friendly pool. The staff is great and helpful.
Amazing ... the food was great, the staff was nice and the resort has a whole was beautiful. Pools not to crowded and beach access was close. You never have to leave the hotel is you don't have any excursions. Had a really good time would definitely recommend and return myself for more days.
This is my 2nd time back to Cancun. We stayed for 6 days 5 nights and had the worse experienced. The food was mediocre, same food everyday, hardly any changes. We ordered room services that never came or it came an hour or 2 later, you rather walk to the buffet yourself. I called before i arrived and the staff said all the restaurants were opened and that we will not have to make reservations. Turned out 1 restaurant, we were not allowed to dine with kids after 7 PM which was ridiculous. 2nd restaurant, we made reservation and they said reservation had to be made 24 hours in advance, only between the hour of 2 and 4. We chose a kids friendly hotel, not known they had so many restrictions. The restroom in the room smelled like POO and all the restrooms around the pool and facility were so grossed that everyone rather peed in the pool then to get out and use the hotel's restroom. The hotel manager was rude and had no customer services. We asked if he could accommodate us to have dinner at either restaurants since we've been out doing excursion and weren't able to make reservation at the allowed time framed. His response was sorry, its Hotel policy. I suggest you save your $$$ and book another hotel bc this place is garbage.
Traveled with my two teenage daughters - we all loved it! There is plenty to do between water sports, swimming, pool activities, shows, etc. The food is great. My youngest daughter loved the buffets, I couldn't get enough of the Cevicheria, and my eldest daughter loved the pizzeria and Kalmia restaurant. The housekeepers and bell staff are very attentive, the waiters and bartenders work hard in that blasting sun. If you go, please remember to tip all of them! My youngest was not feeling well the day before we left (ear infection that started back home). I called throughout the nite and staff came promptly with ice, thermometer - pretty much anything she needed. In the morning the on-property doctor checked and did not charge us. It is pretty hot, the only airconditioned spaces are the rooms and some of the restaurants. But that is the case with most of Cancun. I would definitely go back and recommend anyone wanting a nice, clean, friendly hotel to try it out.
Hotel excellent!! Las actividades pesimo nos dejaron el catamaran y en la actividad el bote se descompuso y cancelaron el paseo.
Great staff, affordable deals, awesome food, tequila was great and a memorable family experience. To enjoy your trip, rent a car, go online for a good deal. Ps. They will offer you a sit down meeting to show you the hotel, I didn't go because it's a waste of time. If you like to get free things, THIS IS NOT WORTH YOUR TIME...
I loved staying here! The food was great, drinks were great and staff was very friendly. Plenty of beach chairs along the beach but you need to wake up early to ge the chairs around the pool area. The service is great and if you tip it's even better! I would definitely stay here again.
Good service wanna come back again.good food like it a lot .
My girlfriend and I had a great time at the resort. Staff was very friendly and the hotel was clean. Food was fantastic and drinks wonderful. My favorite was the beach. Rooms were Comfortable only problem was the heavy humidity made evething in the room moist. Other than that 4.5/5
It is a nice hotel with really good service but there is no nightlife or anything for young people to do there. I understand they gear toward families but that doesn't mean parents or young people who stay there don't want to have fun.
We had a fantastic time at the hotel. Was very large and spacious! Loved how there were always chairs available at the pool and beach. The pool and beach bars are the best. That's where we spent most of our time! Drinks and shots were flowing! The food was delicious!!!! Especially the sit down restaurants. JJ our server was fantastic. So was Tony & Fernando i think at the beach bar were great! The resort is beautiful and we just had a wonderful vacation. Wish it was longer.
I loved it here so much that I didn't want to leave. For sure I'll be back here and will recommend it to others. The staff was professional and very nice. I just love it here
Hotel highlights
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Spa
Located in Avenida Kukulkan, Fiesta Americana Condesa Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 4-star resort has 502 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Aquaworld and Maya Cancun Museum.
Dining
Enjoy dining at Restaurante Kambu, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
Rooms
All 502 rooms provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, free bottled water, and ceiling fans are also available.
Property features
Fiesta Americana Condesa Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.
Guest reviews for Fiesta Americana Condesa Cancun All Inclusive
one of the best vacations ever!
Everyone
My time at this hotel was so much more than great! The staff was great and very friendly. There are many restaurants on the resort that have so many delicious options to choose from. My favorite restaurant was the asian restaurant Kambu. We went twice and the servers Marcial and Sebastian took care of us on two different occasions. They both recommended the fried ice cream for dessert and it was just so delicious. The restaurant was located outside near the pool and beach area so you had great food with an even better view! There is another restaurant by the pool that offered up great shrimp tacos that kept on coming! Thanks to Javier and Jaime for all the help! Angel at the the buffet restaurant was also great! The rooms were so clean and modern. The sheets were just so comfortable and fluffy. The shower in the bathroom is huge! Though I don't watch tv on vacation I appreciated the large screen tv in the room. Our housekeeper Carlos was very fast and kept our rooms looking brand spanking new! The only thing I had a problem with was a request I put in months in advance. I asked to have adjoining rooms and my request was approved, when I arrived I was told adjoining rooms weren't available. So I advise you to keep calling to make sure whatever you need you can get. Another thing.... the pool bar closes too early! Overall a great hotel with great staff. My family and I had an amazing time here and we look forward to coming back in the future.
everything we wanted! budget friendly !
Everyone
The staff is fantastic- very attentive in every way.The food is delish. Many options- spent a week and still had many options to try. The nightly shows give families things to do- the fire show was amazing. Rooms are updated. Beds super comfy. They have a baby sea turtle release program during August when they hatch- once in a lifetime! It was a perfect vacation! Thank you so much Condesa!
Everyone
Nice hotel beautiful big pool and very good location
Review comment
Pilar Tapia, General Manager responded on Aug 16, 2017
Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We are looking forward to welcome you back and exceed your expectations. Sincerely, Pilar Tapia General Manager
very nice hotel
Everyone
Staff was very friendly... food was delicious. Very clean hotel
Review comment
Pilar Tapia, General Manager responded on Aug 16, 2017
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff. I will personally extend your special comments for their extraordinary performance It is a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Once again thank you again for all your kind comments we hope to have the pleasure of seeing you back soon. Greetings, Pilar Tapia General Manager
n brown
Everyone
The staff at the Fiesta Americana Condesa was very nice and attentive however the first room we were in smelled like musk and the air did not work had to change rooms at 5 am in the morning because my Husband and I just couldn't take it anymore. They then showed us another room which was slightly better but still smelled like musk or mildew or something. The room we ended up in was better but it still smelled like musk. Also all the rooms we saw were all moist from the humidity which made it a very uncomfortable stay in the room. Could never completely get comfortable. I felt the room could have been cleaned better. As stated before the hotel staff was very nice and the resort part with the pools and restaurants were very nice. They need better rooms for their guest. They need new buildings for their guest to stay in period.
Review comment
Pilar Tapia, General Manager responded on Aug 11, 2017
Thank you for sharing your comments about your recent visit. It is my regret to read that we did not manage to exceed your expectations on this occasion, I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest, and the situations you mention are completely uncharacteristic of the service we pride ourselves on. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We will be more than happy to be your hosts once again. Sincerely, Pilar Tapia General Manager
the best service ever!!!
Everyone
The staff is the best I have no compliants! They go the extra mile to make you happy!
Review comment
Pilar Tapia, General Manager responded on Aug 11, 2017
Allow me to express my sincere appreciation for writing about your recent experiences with us. Comments like yours are a source of great motivation, as we can see our hard word reflected in satidfied customers. We are looking forward to welcome you back to your home away from home. Warm Regards, Pilar Tapia General Manager
excellent trip
Families
Hotel was really good, they have a ton of people ready to help at a moment, food was really good too. We got there and they put us on a low floor, we wanted to be up high with a balcony, they made it happen. Great place for a family with kids. After several days of listening to cabbies about beaches to go to -- which always ended up being tourist traps, we found the best beach we had was right in front of our hotel. The red flags were out and not too many people in the water, but it was fine and I'm not sure why they discouraged people from using the beach. My best advice, use this hotel for about a 4 day get away and don't bother leaving the hotel because everything else is a tourist trap --- oh, definitely don't bother with a trip out to Isle Mujers -- sucks big time --- snorkeling is a joke, dolphins are in a cage and the shark was in pool of dirty water smelled like a sewer.
Review comment
Pilar Tapia, General Manager responded on Aug 11, 2017
Thank you very much for your loyalty and wonderful comments, please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations. Warm Greeting, Pilar Tapia General Manager
beautiful modern resort
Everyone
This resort is beautiful and modern. All of staff is very helpful and polite. The food is great and I was impressed with the the variety they have. I have been to other all inclusive hotels and this one is by far the best in the variety. I loved their shows at night. I would definitely go back to this resort and recommend it to friends and family.
Review comment
Pilar Tapia, General Manager responded on Aug 11, 2017
Allow me to express my sincere appreciation for writing about your recent experiences with us. Comments like yours are a source of great motivation, as we can see our hard word reflected in satisfied customers. We are looking forward to welcome you back to your home away from home. Warm Regards, Pilar Tapia General Manager
wonderful resort
Everyone
Resort is very close to the beach. Beach is right behind the property. Resort has alot of delicious restaurants. Restaurants aren't overly crowded due to plenty of choices. The pool is fantastic, has an infinity pool, a main pool that is connected to a swim up bar, and also a child friendly pool. The staff is great and helpful.
Review comment
Pilar Tapia, General Manager responded on Aug 8, 2017
Thank you very much for your review and for mentioning so many positive elements you have experienced in Fiesta Americana Condesa Cancun. I am pleased to know you enjoyed all aspects of our Resort, especially our service.We are looking forward to the opportunity to welcome you back soon. Warm Greetings, Pilar Tapia General Manager
Everyone
Amazing ... the food was great, the staff was nice and the resort has a whole was beautiful. Pools not to crowded and beach access was close. You never have to leave the hotel is you don't have any excursions. Had a really good time would definitely recommend and return myself for more days.
Review comment
Pilar Tapia, General Manager responded on Aug 11, 2017
Thank you for taking the time to write such a great review and for your loyaty. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments. We are looking forward to welcome you back again and make every effort to exceed your expectations. Sincerely, Pilar Tapia General Manager
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We hope you come back soon. Regards, Pilar Tapia General Manager