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Viva Maya by Wyndham, A Trademark Resort

Property class: 3.5

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Photo gallery for Viva Maya by Wyndham, A Trademark Resort

An aerial view of a resort with multiple swimming pools, beach access, and palm trees.
Property video
An aerial view of a resort with multiple buildings, a central pool, and a beach with sun loungers.
An aerial view of a beach with rows of blue lounge chairs, palm trees, and a few sailboats.
An outdoor bar area with a pool, lounge chairs, and hanging plants.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪6 min walk‬

Room options

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, WiFi (free)

Room Superior with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, WiFi (free)

Room Superior with Ocean View

  • Ocean view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, WiFi (free)

Room Deluxe with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Garden, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a sliding door.

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a TV.

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(46 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a view of greenery through a sliding door.

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Accessible Room, 1 Queen Bed, Non-Smoking

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar, Viva Maya by Wyndham, A Trademark Resort is adjacent to Playacar Golf Club and within a mile (2 km) of other popular sights like Quinta Avenida. This 604-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.
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What's nearby

  • Playacar Golf Club - 2 min walk - 0.1 miles
  • Playacar Beach - 6 min walk - 0.4 miles
  • Mayan Ruins of Playacar - 6 min walk - 0.4 miles
  • Xaman Ha Aviary - 14 min walk - 0.8 miles
  • Quinta Avenida - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪Turquesa - ‬6 min walk
  • Cupcake Cafe
  • ‪La Barra Artesanal - ‬5 min walk
  • ‪Sicilia - ‬14 min walk

About this property

Viva Maya by Wyndham, A Trademark Resort

Guests of Viva Maya by Wyndham, A Trademark Resort have access to a full-service spa, 3 outdoor pools, and a gym. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and an outdoor tennis court.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are other standard amenities. Change of towels is available on request.
3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Some LED lighting used
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Can I book all-inclusive rates at Viva Maya by Wyndham, A Trademark Resort?

Viva Maya by Wyndham, A Trademark Resort is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, windsurfing, and kayaking.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark Resort?

As of Aug 15, 2026, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark Resort on Aug 24, 2026 start from $350, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Viva Maya by Wyndham, A Trademark Resort?

Viva Maya by Wyndham, A Trademark Resort provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do close to Viva Maya by Wyndham, A Trademark Resort?

This property is situated in Playacar, just steps from Playacar Golf Club, and within a 10-minute walk of Playacar Beach and Mayan Ruins of Playacar. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is there parking available at Viva Maya by Wyndham, A Trademark Resort?

Yes, self parking is offered for free at the property.

Is there a spa at Viva Maya by Wyndham, A Trademark Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Viva Maya by Wyndham, A Trademark Resort have a casino?

No, Viva Maya by Wyndham, A Trademark Resort doesn't have a casino.

Is there an indoor pool at Viva Maya by Wyndham, A Trademark Resort?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Viva Maya by Wyndham, A Trademark Resort a good place to stay for couples?

This beachfront property offers many amenities for couples such as 5 restaurants and 3 outdoor pools with some guestrooms featuring a private hot tub.

Does Viva Maya by Wyndham, A Trademark Resort have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Viva Maya by Wyndham, A Trademark Resort have a restaurant with a breakfast menu?

Yes, Viva Maya by Wyndham, A Trademark Resort has 5 restaurants, and serves breakfast for a surcharge.

Will Viva Maya by Wyndham, A Trademark Resort allow pets to stay free of charge?

No, pets and service animals aren't allowed at Viva Maya by Wyndham, A Trademark Resort.

Does Viva Maya by Wyndham, A Trademark Resort have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Viva Maya by Wyndham, A Trademark Resort?

The closest major airport to Viva Maya by Wyndham, A Trademark Resort is Cozumel Intl. Airport (CZM), which is 20.3 mi away (256 minutes by car).

Are there rooms with balconies at Viva Maya by Wyndham, A Trademark Resort?

Yes, every guestroom at Viva Maya by Wyndham, A Trademark Resort comes with a balcony and some offer ocean and garden views.

Does Viva Maya by Wyndham, A Trademark Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Viva Maya by Wyndham, A Trademark Resort.

Viva Maya by Wyndham, A Trademark Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 443 out of 1001 reviews
Rating 8 - Good. 285 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tamra Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Brian E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly staff, clean rooms with great AC. very nice beach.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Kahina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very beautiful time
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff have stayed here before and they never disappoint
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Viva Maya many times and this place has captured our hearts for good. We feel like home at Viva Maya and even though we've been here a lot there's always something new to do. Staff is amazing, place is clean and people are always nice. It's a very family friendly place, the vibes are just so good. Can't wait to visit again!
Stayed 8 nights in Nov 2025
Verified review

8/10 Good

Urszula

Liked: Cleanliness, staff & service, amenities
very nice stay, hospitable, basic rooms ok, shower pressure ok, beautiful beach and layout, lots of activities, restaurant food ok, would definitely go again
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was full of activities for all ages. The cafe was my favorite. The coffee was amazing!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Evelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for fun all day everyday this is the place to be. You will find a lot to do here there are a lot of activity throughout the day, shows, and much more. The room was amazing and clean, the staff were very helpful and friendly. This hotel is very close to the beach, they have multiple pools and they also have a kid zone with a mini pool for them. The food and drinks ever great! I would recommend this place to anyone who enjoys a good time!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Ashley Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Food was great.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent maid service as always. Super nice staff across the board. Good quality drinks and treats at the coffee shop. Restaurants were all good. Our favourite was the Cosmopolitan.
Stayed 13 nights in Apr 2026
Verified review

10/10 Excellent

John Collin

Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing, the food and drink were good, and the beach was breathtaking. We will definitely going back!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and activities at Viva Maya are very good. The resort is very nice and has a beautiful beach with plenty of chairs for all guests. The food is good as well. The restaurants are nicely decorated and special. The only negatives are: small hotel rooms that seem dated and poor internet.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Claudia Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. Everything was accessible and close enough to walk to in 5 minutes. Rooms were clean and staff were wonderful and helpful. The beach was beautiful and plenty of chairs for everyone. We loved the food and coffee bar. Our only suggestion would be for more bar staff as the lines were long for drinks in all areas. Would definitely recommend this resort!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean. Staff works incredibly hard. The roped off area for Wyndham Club (time share) members was a little over the top. We noticed that nobody was a member of that exclusive group and those segregated areas sat unoccupied such as the Private beach area and dining areas. Very weird.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Drinks were good quality, need more restrooms closer to beach
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Stacey Renee

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great location Good entertainment and great beach
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness
Excellent
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Francesco

Liked: Cleanliness
Nice room friendly people great location
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

ALEXANDER

Liked: Cleanliness, amenities
We come for the beach, and its great here: white sand, always could get a beach lounger. Workers cleaned what the sea spits out every morning.
Stayed 6 nights in Feb 2026
Verified review

2/10 Terrible

Elisabeth Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was terrible. The alcohol was in plastic bottles and the only "high end" was absolute and baileys for members only. Staff was great and entertaining/helpful. Place was clean.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing and very friendly! Special thanks to Horacio for his assistance in helping us with getting transportation to ferry in Playa del Carmen and friendly conversations. We would love to come back again next year!
Stayed 14 nights in Feb 2026
Verified review

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Stayed 10 nights in Dec 2025
Verified review

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Employees are very unfriendly
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

ASHLEE JEANE

Liked: Cleanliness, amenities, property conditions & facilities
Manuel at the front desk was amazing, so helpful! Antonio singing in the buffet room was such a joy every morning with his smiling face. Joaquin on the beach was very helpful as well.
Stayed 6 nights in Feb 2026