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Tukan Hotel Playa del Carmen

3.5 star property

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Photo gallery for Tukan Hotel Playa del Carmen

Interior
Reception
Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets
Exterior detail
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪6 min walk‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

  • Garden view
  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

  • Garden view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, blackout drapes, free WiFi, bed sheets

Two Bedroom Suite

  • Garden view
  • 463 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free WiFi

View all photos for Family Tukan Tower

Family Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Family Tukan Tower

  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Deluxe Tukan Tower

Deluxe Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Tukan Tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Basic Room (En Edificio Exterior)

Basic Room (En Edificio Exterior) | In-room safe, blackout drapes, free WiFi, bed sheets

Basic Room (En Edificio Exterior)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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Exterior

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6.0 out of 10, 1 review
$464 nightly
The price is $553
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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Tukan Hotel Playa del Carmen is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 149-room, 3.5-star resort has a restaurant, an outdoor pool, and free in-room WiFi.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Aldo's - ‬1 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk

About this property

Tukan Hotel Playa del Carmen

Guests of Tukan Hotel Playa del Carmen enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include wedding services, a garden, and a porter/bellhop.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Ceiling fans, safes, and free toiletries are also standard.
Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • 5 buildings
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Dogs only
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

What's there to do near Tukan Hotel Playa del Carmen?

This resort is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach, and within a short walk of Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

How much does it cost to stay at Tukan Hotel Playa del Carmen?

As of Jun 23, 2026, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on Jun 28, 2026 start from $45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Tukan Hotel Playa del Carmen?

No, there isn't parking available at the resort.

Does Tukan Hotel Playa del Carmen include a casino?

No, Tukan Hotel Playa del Carmen doesn't have a casino.

Is there an indoor pool at Tukan Hotel Playa del Carmen?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Tukan Hotel Playa del Carmen?

There are plenty of amenities for couples at this resort, including a restaurant, an outdoor pool, and proposal/romance packages.

Are there hot tubs at Tukan Hotel Playa del Carmen?

No, this resort doesn't have a spa tub.

Does Tukan Hotel Playa del Carmen feature a restaurant that includes a breakfast menu?

Yes, Tukan Hotel Playa del Carmen serves breakfast for a surcharge at La Ceiba.

Will Tukan Hotel Playa del Carmen allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Tukan Hotel Playa del Carmen for a fee of MXN 250 per pet, per night. A deposit of MXN 500 per stay is collected.

Are there connecting rooms at Tukan Hotel Playa del Carmen?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Tukan Hotel Playa del Carmen?

The closest major airport to Tukan Hotel Playa del Carmen is Cozumel Intl. Airport (CZM), which is 22.3 mi away (257 minutes by car).

Are there rooms with balconies at Tukan Hotel Playa del Carmen?

Yes, some guestrooms at this resort offer either a balcony and a terrace where guests can enjoy city and garden views.

Does Tukan Hotel Playa del Carmen offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Tukan Hotel Playa del Carmen.

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 221 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 249 out of 1000 reviews
Rating 4 - Poor. 111 out of 1000 reviews
Rating 2 - Terrible. 133 out of 1000 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice and clean, i always get the same room and I love the balcony. Added bonus this year was soaps and bottled water
Stayed 15 nights in Feb 2026
Verified

6/10 Okay

Silvestre

Room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Irma Leticia

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Jason

Disliked: Staff & service, amenities
More like a hostel with a nicer outdoor pool area and courtyard. Room was clean but no soap, shampoo, bar fridge, face cloth and the safe was unusable as the lock was missing. Not sure if you had purchase or not as it wasn't mentioned at check-in.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Emma

Liked: Cleanliness
Ok
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep.
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

Jesus

Disliked: Cleanliness, amenities, property conditions & facilities
Lots of non-working or damage amenities, including stairs, pool, jacuzzi etc. Very limited parking and most employees have an attitude with clients, saw a few people arguing with front desk.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Gwen

Liked: Amenities
I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Stayed 8 nights in Sep 2025
Verified

6/10 Okay

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Satu

Liked: Cleanliness, staff & service
Good local, food was good.
Stayed 10 nights in Mar 2024
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

rita

Amazing location
Verified

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Janice Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025
Verified

10/10 Excellent

Christel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is closer all the stores clubs and restaurants
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025
Verified

10/10 Excellent

Joanne Florence

I like being right by 5th avenue
Stayed 11 nights in Feb 2024
Verified

6/10 Okay

Carlos

Liked: Cleanliness, amenities
In General it was ok, water inside of the hotel it seems that is salty water.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Arcenio Lastra De

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 4 nights in Feb 2025

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