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Recent guest reviews

For adults only it was relaxing atmosphere. Very secluded and quite. All guests were nice and staff was excellent

The property is adults only. The rooms are gorgeous and the honey moon room was massive. They hotel is small and is perfect if you want a more romantic trip. The property did not have a gym which we would have liked.

Cons, the food is NOT goumet. Theres a snack bar and one resturant that is just ok. There is absolutly zero alcohol served in the drinks. Even shots were watered down. We had to purchase booze at a local store to add to all our drinks. Be aware there is no spa on the premises. You have to call and schedule and they will come to your room. However, we scheduled 3 massages and they never showed up. Very disappointing. Pros, staff was amazing! Very attentive, friendly and accomadating. Rooms are huge and view from every room is amazing. Beach access and pretty close to PDC and airport. Staff coordindate covid testing at resort for a $65 fee pp. Very nice.

The Staff was absolutely amazing. So friendly. Beautiful views. Food was amazing.

Was told there was informtion in room, but there was none. There is no change available on resort, would have been helpful in order to leave tips. Food was amazing, staff was great, the rooms are beautiful. There is no beach but it is accessible to the side of the resort.

The only good thing about it was the oceanfront.

When we first arrived it was in the evening after hurricane grace passed so I was trying to be understanding of the restaurant being closed and things being unorganized. Which by the way there is only 1 restaurant and 1 snack bar by the pool. Ok so first night I didn’t expect much just because they were trying to get everything back to normal at check in they sent someone to take our order for dinner we had 2 choices in main dish. At this time they told us pool would be closed next day and be open the following which would be on saturday. Dipping pool on our balcony was to be filled Friday so that we could at least enjoy that, never got filled entire stay. Come Saturday pool area was open but pool itself was empty 🙄. Come Sunday pool is still only half way full one hot tub full of cold water that does not warm up other filled with trash. Back to Thursday evening cold showers for everyone, Friday morning mid shower water cuts off. Sunday morning we call front to try &order room service breakfast from restaurant, we can only get toast or cereal no restaurant items. We are from USA so we have to be covid tested before heading back we ask front if they offer this they say yes for $60usd/person. Ridiculous considering if you go to playa del Carmen to any pharmacy you don’t pay more than 30usd per person,& considering the pricey “all inclusive”package we purchased you figure they could at least include that with all other inconveniences. Beautiful rooms but not worth it at all.

The worst property I ever stay in by far. We had 6 night reservations after the 3rd night we left and and paid to go to different hotel this place should not be open. I have proof and pictures that show how bad this place is.

Our experience here was excellent. The resort is pretty, very clean, and has access to the beach as well as to a very nice pool. The staff makes this place shine, and the food is is beautiful, well made, and delicious.

Great location that is secluded and right on the beach. Spent most of our time by the pool and hearing the waves crashing. Obviously COVID had an affect on the property as they are trying to keep up with facility maintenance (replacing exterior tiles on the wall and what not). Nevertheless, the staff is very accommodating and friendly. The adult only environment guarantees rest and the bottomless drinks and food, well, can't complain about that :)

Ok so let’s start from the beginning. When u arrive here after 5. U can not get any food. Till dinner ...due to the pool bar closing at 5pm u have to wait til the dinner transition. So grab something at the airport if u get in after 3. Now...The front desk is an outdoors porch area. Where u can walk up to it. buttt u can’t call. There are no phones. Just WhatsApp for text communication. So if u need towel u have to text for it. And 30 40 mins later u get two towel max. Now outside of these things the pool was small but nice and I enjoyed it. The guys at the pool (Fernando and Arnold) where the best. Made sure we were well fed and drinks!! The best part of the resort was the pool area. Now the dining area was a room that was on the roof but super hot and not air conditioned appropriately but closed in. So if u wear makeup u are gonna melt at breakfast and dinner. Lol but the service was amazing!! David the guy in the dining area was absolutely great. The hotel itself is just old and need to be remodeled. The mirrors were just old and spotted. Rust spots on the floors. And the room has concrete floors. The mini bar is 4 can sodas and 4 bottles of local purified water. Now this is the honeymoon suite. The offer tours and excursions in house too. But don’t even think about it!!! I feel like I could have possibly been abducted in the shuttle coming back to the hotel. Long story short he didn’t speak English and this suspicious woman was there feeding him directions.

The service and staff was amazing. Hotel location was great and the food was amazing.

This site was just awful and not a four star anything, rate this a 0 star! we checked in and out same day, Obits was no help in getting a refund, or help at all!!!! We simply found another resort and had to pay again!! Never use Orbits again!

Do yourself a favor and keep looking - Facility was run down, rooms were big but needed maintenance. No hot water in shower. Restaurant was terrible with very very limited choices.

Because it's a smaller resort, we felt individual attention. The staff was absolutely amazing !

Carretera Chetumal-Cancún 307 Playa del Carmen QROO

Hotel highlights

  • Steps from Maroma Beach
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Senses Riviera Maya by Artisan - All Inclusive - Adults Only places you next to Maroma Beach and within a 10-minute walk of El Manglar Golf Course. This 38-room, 4-star hotel has private in-room plunge pools along with an outdoor pool and free in-room WiFi.


Dining

Free cooked-to-order breakfast is served each morning from 7:00 AM to 11:00 AM. Enjoy dining at the hotel's 2 onsite restaurants: Cavamar specializes in American cuisine, and serves lunch; The Blend offers relaxing ocean views. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 38 air-conditioned accommodations feature kitchens and space to spread out with living rooms. Guests can expect free WiFi and 60-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include private plunge pools, indoor private spa tubs, and free minibar items.


Property features

Built in 2015, the brand new Senses Riviera Maya by Artisan - All Inclusive - Adults Only features an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 150 per person roundtrip. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a terrace, laundry facilities, and a garden.

Room options

Honeymoon Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Ocean View Suite

1 King Bed | Sleeps 2

Pool View Suite

1 King Bed | Sleeps 2

Ocean Front Suite

1 King Bed | Sleeps 2

Guest reviews for Senses Riviera Maya by Artisan - All Inclusive - Adults Only

Everyone (50) Couples (24) Family (6)
3
Partner Couples

For adults only it was relaxing atmosphere. Very secluded and quite. All guests were nice and staff was excellent

By on May 5, 2022

Review comment responded on May 14, 2022

Dear guest, thank you very much for your comments. Your opinion is very important to us, we keep working to improve! Thank you very much for taking the time to leave us a review.

5
Partner Couples

By on May 5, 2022

Review comment responded on May 14, 2022

hello there! thank you very much for taking the time to leave an evaluation, hope that you have had enjoyed your stay with us, best regards.

4
Everyone

The property is adults only. The rooms are gorgeous and the honey moon room was massive. They hotel is small and is perfect if you want a more romantic trip. The property did not have a gym which we would have liked.

By on Apr 4, 2022

Review comment responded on May 14, 2022

Dear guest, thank you very much for your comments. Your opinion is very important to us, we keep working to improve! Thank you very much for taking the time to leave us a review.

3
Partner Couples

Cons, the food is NOT goumet. Theres a snack bar and one resturant that is just ok. There is absolutly zero alcohol served in the drinks. Even shots were watered down. We had to purchase booze at a local store to add to all our drinks. Be aware there is no spa on the premises. You have to call and schedule and they will come to your room. However, we scheduled 3 massages and they never showed up. Very disappointing. Pros, staff was amazing! Very attentive, friendly and accomadating. Rooms are huge and view from every room is amazing. Beach access and pretty close to PDC and airport. Staff coordindate covid testing at resort for a $65 fee pp. Very nice.

By on Jan 19, 2022

5
Partner Couples

The Staff was absolutely amazing. So friendly. Beautiful views. Food was amazing.

By on Jan 16, 2022

5
Partner Couples

Was told there was informtion in room, but there was none. There is no change available on resort, would have been helpful in order to leave tips. Food was amazing, staff was great, the rooms are beautiful. There is no beach but it is accessible to the side of the resort.

By on Nov 8, 2021

Review comment responded on Dec 7, 2021

Dear Mauricia, We are glad for your review. Thank you so much for expressing your opinion about Senses Rieviera Maya. It is a pleasure for us to know that you had a pleasant stay and were able to enjoy your hotel. We hope to welcome you again very soon. Please receive my Kindest regards

1
Partner Couples

The only good thing about it was the oceanfront.

By on Oct 31, 2021

Review comment responded on Nov 4, 2021

Hello, Dear Mrs. Mary. Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t good. We work hard to give all of our customers a great experience, and we want to keep improving. We hope you’ll consider giving us another try.

2
Partner Couples

When we first arrived it was in the evening after hurricane grace passed so I was trying to be understanding of the restaurant being closed and things being unorganized. Which by the way there is only 1 restaurant and 1 snack bar by the pool. Ok so first night I didn’t expect much just because they were trying to get everything back to normal at check in they sent someone to take our order for dinner we had 2 choices in main dish. At this time they told us pool would be closed next day and be open the following which would be on saturday. Dipping pool on our balcony was to be filled Friday so that we could at least enjoy that, never got filled entire stay. Come Saturday pool area was open but pool itself was empty 🙄. Come Sunday pool is still only half way full one hot tub full of cold water that does not warm up other filled with trash. Back to Thursday evening cold showers for everyone, Friday morning mid shower water cuts off. Sunday morning we call front to try &order room service breakfast from restaurant, we can only get toast or cereal no restaurant items. We are from USA so we have to be covid tested before heading back we ask front if they offer this they say yes for $60usd/person. Ridiculous considering if you go to playa del Carmen to any pharmacy you don’t pay more than 30usd per person,& considering the pricey “all inclusive”package we purchased you figure they could at least include that with all other inconveniences. Beautiful rooms but not worth it at all.

By on Aug 28, 2021

Review comment responded on Aug 31, 2021

Dear Artisan Guest. Sorry for the complains you had in the property, we are working on it to enhance the points you told us.

1
Everyone

By on Aug 6, 2021

1
Partner Couples

The worst property I ever stay in by far. We had 6 night reservations after the 3rd night we left and and paid to go to different hotel this place should not be open. I have proof and pictures that show how bad this place is.

By on Jul 12, 2021

Review comment responded on Jul 14, 2021

Dear Guest: We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Senses Riviera Maya by Artisan - All Inclusive - Adults Only

Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710
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