This was our 7th visit to Senses Riviera Maya by Artisan and we already have our 8th trip planned for April 2023. One of the best qualities about this beautiful boutique hotel is the staff. They treat you so well and they are the main reason we continue to come back. The food is incredible! Each meal is made to order and each plate is created beautifully with good quality food and the presentation is exquisite! We can't wait to get back to our hidden gem in April!
We did not like the fact that there were very large water bugs in our room. We killed three of them. The food options were also very limited, but the staff was very accommodating and extremely friendly.
We arrived at the hotel to find out that their all inclusive claim is a false, they only have one restaurant and to make matters worse the food was so bad that I almost ended up in the hospital. We had moved to a different hotel, but they took no responsibility refused to refund our stay. DONT STAY HERE! and orbits shouldn’t promote this garbage dump.
Terrible
The rooms for the property was VERY big, however, a waste of space having a full kitchen with a stove and no pots or plates to cool on. The mattress was super firm, not to my liking but someone may like a hard bed. Loved the spacious shower and seperated toilet. I booked the honeymoon suite, canopy bed, etc... Was given a regular oceanfront room(all of them are), totally spoling my plans for my girlfriend. Each balcony has what private wading pool. The rooftop Jacuzzis are a nuce touch, however half of them are not working. The food choices are limited due to it being a botique hotel. The staff is great.
For adults only it was relaxing atmosphere. Very secluded and quite. All guests were nice and staff was excellent
The property is adults only. The rooms are gorgeous and the honey moon room was massive. They hotel is small and is perfect if you want a more romantic trip. The property did not have a gym which we would have liked.
Cons, the food is NOT goumet. Theres a snack bar and one resturant that is just ok. There is absolutly zero alcohol served in the drinks. Even shots were watered down. We had to purchase booze at a local store to add to all our drinks. Be aware there is no spa on the premises. You have to call and schedule and they will come to your room. However, we scheduled 3 massages and they never showed up. Very disappointing. Pros, staff was amazing! Very attentive, friendly and accomadating. Rooms are huge and view from every room is amazing. Beach access and pretty close to PDC and airport. Staff coordindate covid testing at resort for a $65 fee pp. Very nice.
The Staff was absolutely amazing. So friendly. Beautiful views. Food was amazing.
Was told there was informtion in room, but there was none. There is no change available on resort, would have been helpful in order to leave tips. Food was amazing, staff was great, the rooms are beautiful. There is no beach but it is accessible to the side of the resort.
The only good thing about it was the oceanfront.
When we first arrived it was in the evening after hurricane grace passed so I was trying to be understanding of the restaurant being closed and things being unorganized. Which by the way there is only 1 restaurant and 1 snack bar by the pool. Ok so first night I didn’t expect much just because they were trying to get everything back to normal at check in they sent someone to take our order for dinner we had 2 choices in main dish. At this time they told us pool would be closed next day and be open the following which would be on saturday. Dipping pool on our balcony was to be filled Friday so that we could at least enjoy that, never got filled entire stay. Come Saturday pool area was open but pool itself was empty 🙄. Come Sunday pool is still only half way full one hot tub full of cold water that does not warm up other filled with trash. Back to Thursday evening cold showers for everyone, Friday morning mid shower water cuts off. Sunday morning we call front to try &order room service breakfast from restaurant, we can only get toast or cereal no restaurant items. We are from USA so we have to be covid tested before heading back we ask front if they offer this they say yes for $60usd/person. Ridiculous considering if you go to playa del Carmen to any pharmacy you don’t pay more than 30usd per person,& considering the pricey “all inclusive”package we purchased you figure they could at least include that with all other inconveniences. Beautiful rooms but not worth it at all.
The worst property I ever stay in by far. We had 6 night reservations after the 3rd night we left and and paid to go to different hotel this place should not be open. I have proof and pictures that show how bad this place is.
Our experience here was excellent. The resort is pretty, very clean, and has access to the beach as well as to a very nice pool. The staff makes this place shine, and the food is is beautiful, well made, and delicious.
Great location that is secluded and right on the beach. Spent most of our time by the pool and hearing the waves crashing. Obviously COVID had an affect on the property as they are trying to keep up with facility maintenance (replacing exterior tiles on the wall and what not). Nevertheless, the staff is very accommodating and friendly. The adult only environment guarantees rest and the bottomless drinks and food, well, can't complain about that :)
Ok so let’s start from the beginning. When u arrive here after 5. U can not get any food. Till dinner ...due to the pool bar closing at 5pm u have to wait til the dinner transition. So grab something at the airport if u get in after 3. Now...The front desk is an outdoors porch area. Where u can walk up to it. buttt u can’t call. There are no phones. Just WhatsApp for text communication. So if u need towel u have to text for it. And 30 40 mins later u get two towel max. Now outside of these things the pool was small but nice and I enjoyed it. The guys at the pool (Fernando and Arnold) where the best. Made sure we were well fed and drinks!! The best part of the resort was the pool area. Now the dining area was a room that was on the roof but super hot and not air conditioned appropriately but closed in. So if u wear makeup u are gonna melt at breakfast and dinner. Lol but the service was amazing!! David the guy in the dining area was absolutely great. The hotel itself is just old and need to be remodeled. The mirrors were just old and spotted. Rust spots on the floors. And the room has concrete floors. The mini bar is 4 can sodas and 4 bottles of local purified water. Now this is the honeymoon suite. The offer tours and excursions in house too. But don’t even think about it!!! I feel like I could have possibly been abducted in the shuttle coming back to the hotel. Long story short he didn’t speak English and this suspicious woman was there feeding him directions.
The service and staff was amazing. Hotel location was great and the food was amazing.
Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only places you next to Paradise Beach and within a mile (2 km) of Playa Paraiso Golf Course. This 38-room, 4-star aparthotel has private in-room plunge pools along with an outdoor pool and free in-room WiFi.
Enjoy dining at the aparthotel's 2 onsite restaurants: Cavamar specializes in American cuisine, and serves lunch; The Blend offers relaxing ocean views. Order from room service to satisfy your hunger without leaving your room.
Each apartment is air-conditioned and features a kitchen and space to spread out with a sitting area. Guests can expect to find free WiFi and a 60-inch flat-screen TV with cable channels. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a private plunge pool, an indoor private spa tub, and free minibar items.
Built in 2015, the brand new Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only features an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 150 per person roundtrip. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this adults-only aparthotel include a terrace, a banquet hall, and a garden.
This was our 7th visit to Senses Riviera Maya by Artisan and we already have our 8th trip planned for April 2023. One of the best qualities about this beautiful boutique hotel is the staff. They treat you so well and they are the main reason we continue to come back. The food is incredible! Each meal is made to order and each plate is created beautifully with good quality food and the presentation is exquisite! We can't wait to get back to our hidden gem in April!
We did not like the fact that there were very large water bugs in our room. We killed three of them. The food options were also very limited, but the staff was very accommodating and extremely friendly.
We arrived at the hotel to find out that their all inclusive claim is a false, they only have one restaurant and to make matters worse the food was so bad that I almost ended up in the hospital. We had moved to a different hotel, but they took no responsibility refused to refund our stay. DONT STAY HERE! and orbits shouldn’t promote this garbage dump.
Terrible
The rooms for the property was VERY big, however, a waste of space having a full kitchen with a stove and no pots or plates to cool on. The mattress was super firm, not to my liking but someone may like a hard bed. Loved the spacious shower and seperated toilet. I booked the honeymoon suite, canopy bed, etc... Was given a regular oceanfront room(all of them are), totally spoling my plans for my girlfriend. Each balcony has what private wading pool. The rooftop Jacuzzis are a nuce touch, however half of them are not working. The food choices are limited due to it being a botique hotel. The staff is great.
Dear guest, we are sorry to hear that you had an unpleasant experience and that we did not meet your expectations, we are working to improve.
For adults only it was relaxing atmosphere. Very secluded and quite. All guests were nice and staff was excellent
Dear guest, thank you very much for your comments. Your opinion is very important to us, we keep working to improve! Thank you very much for taking the time to leave us a review.
hello there! thank you very much for taking the time to leave an evaluation, hope that you have had enjoyed your stay with us, best regards.
The property is adults only. The rooms are gorgeous and the honey moon room was massive. They hotel is small and is perfect if you want a more romantic trip. The property did not have a gym which we would have liked.
Dear guest, thank you very much for your comments. Your opinion is very important to us, we keep working to improve! Thank you very much for taking the time to leave us a review.
Cons, the food is NOT goumet. Theres a snack bar and one resturant that is just ok. There is absolutly zero alcohol served in the drinks. Even shots were watered down. We had to purchase booze at a local store to add to all our drinks. Be aware there is no spa on the premises. You have to call and schedule and they will come to your room. However, we scheduled 3 massages and they never showed up. Very disappointing. Pros, staff was amazing! Very attentive, friendly and accomadating. Rooms are huge and view from every room is amazing. Beach access and pretty close to PDC and airport. Staff coordindate covid testing at resort for a $65 fee pp. Very nice.
The Staff was absolutely amazing. So friendly. Beautiful views. Food was amazing.
Dear guest, we are very sorry about the invonvenineces we undestand we didn't exceeded your expectations. We appreciate that you took the time to leave us your opinion, it is important for us to know the areas of opportunity to improve. We will work on them and hope you will give us a second chance in the future. Best regards