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Recent guest reviews

Because it's a smaller resort, we felt individual attention. The staff was absolutely amazing !

Excellent Location. Only concern is public transportation but hotel has taken care of that by calling taxis for us. Like it. Will book it again next visit to Cancun.

Small, private hotel with very good food and drinks (all-inclusive)! Great value for what you get and a perfect alternative to larger, resort hotels next door.

Wonderful time!! Beautiful rooms, friendly service and staff, gorgeous infinity pool and access to a beautiful beach!! Food was also very tasty 😋

Beautiful place very relaxing! The staff was super friendly! Antonio was the nicest guy my husband and I met. I wish they had better food options I was bored of the menu by the 3rd day. The only issue we had is that Xcaret doesn’t pick you up from this hotel so beware of this. I guess depending on the resort they’ll pick you up but not this location. Other than that my husband and I had an amazing time for our honeymoon. Many great memories!

Quiet get away. Friendly staff. Courteous front desk. Relaxing. Great menu and drinks. Stress free.

First off, all of the rooms are ocean view rooms - the ones on the upper floors (2nd and 3rd) have a slightly better view. The rooms are really pretty and unique. I'll note though that they are very humid, and most of our clothes were moist, even the ones we didn't wear. I had to wash everything when we got back. Also, the floor is some type of cement so I suggest bringing slippers or flip flops to walk around. The view is really beautiful but there is no beach front at this hotel. You can walk next door apparently, but we didn't do that. There is bar/food service down at the pool but it ends at 5pm, so if you want to continue drinking you'll have to go to the rooftop restaurant on your own and bring it back down. The restaurant on the pool level left little to be desired. I suggest the rooftop restaurant for all the meals - the breakfast especially was fantastic (FRENCH TOAST amazing). The waiters at the rooftop were also so sweet, particularly Socrates and I believe the woman's name was Maria. They were very attentive and polite. Overall this resort is very relaxing, there aren't many rooms so it's never over crowded. For us it was a bit too quiet. Both restaurants only stay open until 10 pm. After 10 there's nothing else really to do. If you want a truly relaxing stay then this is the place to go. If you want to relax but also enjoy a cocktail or 2 past 10 pm then go for another resort.

The rooms are clean and big they are great awesome

Great place to relax! Quiet and beautiful views. The rooms are big and comfortable always clean. Staff is friendly and willing to help

Carretera Chetumal-Cancún 307 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located within 2 miles (3 km) of El Manglar Golf Course, Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only places you within a few miles (5 km) of Maroma Beach. This 38-room, 4-star property has private in-room plunge pools along with an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 10:00 AM. Enjoy dining at the property's 2 onsite restaurants: Cavamar specializes in international cuisine, and serves lunch; dinner, or The Blend offers relaxing ocean views.


Rooms

All 38 air-conditioned accommodations feature kitchenettes and space to spread out with living rooms and dining areas. Guests can expect free WiFi and 60-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include private plunge pools, indoor private spa tubs, and free minibar items.


Property features

Built in 2015, the brand new Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only features an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 135 per vehicle roundtrip. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this adults-only property include an ATM, a reception hall, and a garden.

Room options

Honeymoon Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Ocean View Suite

1 King Bed | Sleeps 2

Pool View Suite

1 King Bed | Sleeps 2

Ocean Front Suite

1 King Bed | Sleeps 2

Guest reviews for Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Everyone (45) Couples (13) Family (3)
5
Friends

Because it's a smaller resort, we felt individual attention. The staff was absolutely amazing !

By , from Pennsylvania on Mar 25, 2020

Review comment responded on Mar 26, 2020

THANK YOU!! We wish we have the opportunity to see you once again in a future!! Best wishes

5
Partner Couples

Excellent Location. Only concern is public transportation but hotel has taken care of that by calling taxis for us. Like it. Will book it again next visit to Cancun.

By on Mar 15, 2020

Review comment responded on Mar 15, 2020

We appreciate your comments, and of course we are waiting for you. This is your home.

4
Everyone

By on Feb 6, 2020

Review comment responded on Feb 13, 2020

Dear valued guest, Thank you very much for sharing your opinion. Sincerely

5
Everyone

By on Dec 31, 2019

Review comment responded on Dec 31, 2019

Dear Artisan Guest, Thank you for rating us! We are happy to know that Senses Riviera Maya has caused in you what we want for all our guests, feel at home and pleased with the service and facilities. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. We are looking forward to having You again as our Guests!

2
Everyone

By on Nov 16, 2019

Review comment responded on Nov 18, 2019

Dear Artisan Guest, We would like to thank you for expressing your opinion. We deeply regret not satisfying your expectations during your stay at our hotel. We value feedback on your part, as it allows us to make improvements and helps us maintain high standards of customer service. For Hotel Artisan our guests are all important and all receive the same kind, warm and friendly atmosphere that characterizes us. However, we are very concerned about your comments, as it seems that you did not receive the level of service that you expected from us. Our customer service staff is always available to help our clients and we are sure that if you had mentioned any discontent, it would have been a pleasure to help you and you could have had a different experience. Kindly.

4
Partner Couples

Small, private hotel with very good food and drinks (all-inclusive)! Great value for what you get and a perfect alternative to larger, resort hotels next door.

By on Nov 13, 2019

Review comment responded on Nov 13, 2019

Dear Artisan Guest, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

5
Everyone

Wonderful time!! Beautiful rooms, friendly service and staff, gorgeous infinity pool and access to a beautiful beach!! Food was also very tasty 😋

By on Nov 11, 2019

Review comment responded on Nov 11, 2019

Dear Artisan Guest, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

5
Everyone

By on Nov 9, 2019

Review comment responded on Nov 10, 2019

Dear Artisan Guest, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

4
Everyone

By on Oct 24, 2019

Review comment responded on Oct 25, 2019

We would like to thank you for expressing your opinion. We deeply regret not satisfying your expectations during your stay at our hotel. We value feedback on your part, as it allows us to make improvements and helps us maintain high standards of customer service. For Hotel Artisan our guests are all important and all receive the same kind, warm and friendly atmosphere that characterizes us. However, we are very concerned about your comments, as it seems that you did not receive the level of service that you expected from us. Our customer service staff is always available to help our clients and we are sure that if you had mentioned any discontent, it would have been a pleasure to help you and you could have had a different experience. Kindly.

4
Partner Couples

Beautiful place very relaxing! The staff was super friendly! Antonio was the nicest guy my husband and I met. I wish they had better food options I was bored of the menu by the 3rd day. The only issue we had is that Xcaret doesn’t pick you up from this hotel so beware of this. I guess depending on the resort they’ll pick you up but not this location. Other than that my husband and I had an amazing time for our honeymoon. Many great memories!

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

Dear Artisan Guest, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and views. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. We value feedback on your part, as it allows us to make improvements and helps us maintain high standards of customer service. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710
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