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Santuario Playa

3.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen

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Photo gallery for Santuario Playa

Presidential Suite | Premium bedding, iron/ironing board, travel crib, free WiFi
Exterior
Exterior
Exterior
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Spa
  • Pet friendly

Explore the area

View in a map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪97 min drive‬

Room options

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds | Premium bedding, iron/ironing board, travel crib, free WiFi

Master Suite 2 Double Beds

8.2 out of 10
Very good
(19 reviews)
  • 455 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, iron/ironing board, travel crib, free WiFi

Presidential Suite

8.0 out of 10
Very good
(1 review)
  • 764 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, iron/ironing board, travel crib, free WiFi

Single Bed in Female Dormitory Room Hostel

  • 764 sq ft
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, iron/ironing board, travel crib, free WiFi

Single Bed in Male Dormitory Room Hostel

  • 764 sq ft
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Santuario Playa is within a 5-minute walk of popular attractions such as Mamitas Beach and Playa del Carmen Main Beach. This 28-room, 3.5-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's connected to a shopping center in central Playa del Carmen and also close to Playa del Carmen Maritime Terminal and Playacar Golf Club.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Kalamata - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Marmorata Tasting Room - ‬1 min walk

About this property

Santuario Playa

Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen
At Santuario Playa, guests have access to an outdoor pool, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 178 per vehicle roundtrip. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, a picnic area, and a garden.
32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Free local calls, ceiling fans, and wardrobes or closets are also standard.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 11 per pet, per night
  • Dogs only
  • 2 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Santuario Playa?

Santuario Playa provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do within easy reach of Santuario Playa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Central Square less than a mile away.

Is parking available on site at Santuario Playa?

No, there isn't parking available at the hotel.

Is there a spa at Santuario Playa?

Spa services at the hotel include sports massages, deep-tissue massages, and couples treatments.

Does Santuario Playa feature a casino at the property?

No, Santuario Playa doesn't have a casino.

Will I find an indoor pool at Santuario Playa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Santuario Playa?

Amenities that appeal to couples at this hotel include in-room massages, premium bedding, and a turndown service.

Does Santuario Playa have a hot tub?

No, this hotel doesn't have a spa tub.

Does Santuario Playa have a restaurant with a breakfast menu?

Yes, Santuario Playa serves free continental breakfast each morning from its snack bar.

Will Santuario Playa allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Santuario Playa for a fee of USD 11 per pet, per night. The property also provides food and water bowls.

Does Santuario Playa have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Santuario Playa?

The closest major airport to Santuario Playa is Cozumel Intl. Airport (CZM), which is 21.8 mi away (256 minutes by car).

Are there rooms with balconies at Santuario Playa?

Yes, some guestrooms at this hotel offer a patio where guests can enjoy garden or city views.

Reviews

Santuario Playa Reviews

8.0

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 102 out of 230 reviews
Rating 8 - Good. 69 out of 230 reviews
Rating 6 - Okay. 25 out of 230 reviews
Rating 4 - Poor. 17 out of 230 reviews
Rating 2 - Terrible. 17 out of 230 reviews

Reviews

8/10 Good

Raymond

Traveled with partner
Disliked: Amenities, property conditions & facilities
Limited kitchen supplies would be helpful
Stayed 7 nights in Aug 2025

4/10 Poor

Ana luisa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No sirve el refrigerador
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermina

Stayed 15 nights in Jun 2025

8/10 Good

Stanley

Traveled with partner
Liked: Staff & service
Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.
Stayed 8 nights in Jul 2025

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.
Stayed 5 nights in Jul 2025

10/10 Excellent

Xavier

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hermoso lugar y servicio amable. Es muy tranquilo y el desayuno es abundante. La habitación estaba bien limpia todos los días. En general, una estancia de 10/10 sin problemas.
Stayed 6 nights in Jul 2025

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness
I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.
Stayed 6 nights in Jun 2025

10/10 Excellent

Adrian

Stayed 4 nights in May 2025

4/10 Poor

Victoria's

Traveled with partner
Disliked: Cleanliness, staff & service
Not a great area very noisy. No help
Stayed 2 nights in Apr 2025

8/10 Good

Ophir Olivia

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Reception lady was the best! Room was switched on request and they were very accommodating to my needs.
Stayed 3 nights in Apr 2025

4/10 Poor

Maria, Toronto

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket. The people are very friendly, location is good.
Stayed 3 nights in Apr 2025

2/10 Terrible

SARA

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos un tema que nos cambiaron múltiples veces de habitación y después su TV no servía y nos terminaron cobrando una cantidad tonta según porque nosotros dañamos la TV y la cantidad que pagamos por una TV que la verdad no es buena ni nueva es tonta. No vuelvo a regresar. Eran mi hotel para llegar a playa pero nunca más regresaré
Stayed 1 night in Mar 2025

10/10 Excellent

Viraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.
Stayed 7 nights in Mar 2025

6/10 Okay

Kristine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!
Stayed 7 nights in Feb 2025

6/10 Okay

John

Disliked: Amenities, property conditions & facilities
Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.
Stayed 7 nights in Feb 2025

4/10 Poor

Juana

Traveled with group
Liked: Staff & service

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.
Stayed 2 nights in Feb 2025

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
The state of the place shocking and the service. The noise form the stress is so loud. When I checked in I was given a bed sheet, so I had to make my own bed and the sheets were so thin. The utensils in the space hardly exist and the one that are there are flirty and dirty. It was use and no one washed them. I asked the staff about directions to travel, his answer was I don’t know and asked me to seek the tour operator which scared me. I believe the hostels and the tour operator are connected There is no hot water. The air condition was never switch on so the room was too hot and the place is dirty.
Stayed 2 nights in Feb 2025

8/10 Good

Oleksii

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Stayed 5 nights in Feb 2025

10/10 Excellent

YanXiang

Stayed 2 nights in Jan 2025

4/10 Poor

Sankalpa

Traveled with group
There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Stayed 6 nights in Jan 2025

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Stayed 1 night in Jan 2025

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay for a couple of nights

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!
Stayed 4 nights in Jan 2025

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Bruised up lady and toddler

Fell down the stairs since they decided to use plastic slick paint on the handrails which are also covered on tree gunk, the stairs are steep with a few remnants of anti slip strips, those are nearly eroded from I suspect are multiple falls. The staff heard the commotion and witness the bruises on myself and my toddler, their answer was to evade the topic and just indicate that they couldn't take care of it because of bad weather, some rain. On the last morning there was a block energy blackout and of course this dingy place had no back up power, which led to us precariously trying to not fall again while climbing the death stairs now without any light to help find the last remnants of anti slip strips No TV service, bad WiFi, bad toilets. This place is lucky I'm not litigious which might be what has led to such an abismal service.
Stayed 3 nights in Dec 2024

6/10 Okay

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Stayed 2 nights in Nov 2024

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