Santuario Playa

Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen

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Where to?

Dates

July 2025

August 2025

Presidential Suite | 1 bedroom, premium bedding, iron/ironing board, travel crib

Overview
Rooms
Location
Policies

Popular amenities

24/7 front desk
Housekeeping
Spa
Pool
Pet friendly

Explore the area

Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

Playa del Carmen Main Beach
‪3 min walk‬
Mamitas Beach
‪3 min walk‬
Playa del Carmen Maritime Terminal
‪3 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪59 min drive‬

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Room options

1 bedroom, premium bedding, iron/ironing board, travel crib

Single Bed in Male Dormitory Room Hostel

764 sq ft
City view
Sleeps 2
5 Twin Bunk Beds

Master Suite 2 Double Beds

Very good

455 sq ft
City view
Sleeps 4
2 Double Beds

Single Bed in Female Dormitory Room Hostel

764 sq ft
City view
Sleeps 2
5 Twin Bunk Beds

Presidential Suite

Very good

764 sq ft
City view
Sleeps 6
2 Double Beds and 1 King Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Santuario Playa is within a 5-minute walk of popular attractions such as Mamitas Beach and Playa del Carmen Main Beach. This 28-room, 3.5-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's connected to a shopping center in central Playa del Carmen and also close to Playa del Carmen Maritime Terminal and Playacar Golf Club.

What's nearby

Quinta Avenida - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 3 min walk - 0.2 miles
Mamitas Beach - 3 min walk - 0.2 miles
Playa del Carmen Maritime Terminal - 3 min drive - 1.1 miles
Playacar Golf Club - 5 min drive - 2.2 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪La Vagabunda - ‬2 min walk
‪Ambasciata d'Italia Ristorante - ‬1 min walk
‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
‪La Vaca Gaucha - ‬1 min walk
‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen

At Santuario Playa, guests have access to an outdoor pool, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 178 per vehicle roundtrip. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, a picnic area, and a garden.

32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Free local calls, ceiling fans, and wardrobes or closets are also standard.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

Languages

English, Spanish

Similar properties

Pool
Spa
Free WiFi
Air conditioning

$45 nightly

Aug 27 - Aug 28

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

Free continental breakfast available daily 7:30 AM to 9:00 AM
Snack bar/deli

Things to do

Outdoor pool
Playground

Family friendly

Living room
Outdoor pool
Playground
Snack bar/deli
Travel crib

Conveniences

24-hour front desk
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Tour and ticket assistance
Turndown service

Outdoors

Beach towels
Garden
Picnic area
Pool loungers
Terrace

Spa

Couples treatment rooms
Deep-tissue massages
In-room massages
Sports massages

Accessibility

No elevator

Mosquito nets
Smoking not allowed

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

32-inch LCD TV with digital channels

Food and drink

Shared kitchen access

Air conditioning
Ceiling fan
Free local calls
Iron/ironing board on request
Living room
Phone
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 16

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 11 per pet, per night
Dogs only
2 total (44 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
Pet fee: USD 11 per pet, per night
Service animals are exempt from fees
Early check-in fee: USD 16 (subject to availability)
Late check-out fee: USD 16 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen

Hotel Myko Playa Carmen

Myko Playa Carmen Playa del Carmen

Myko Playa Carmen

Hotel Myko Playa Del Carmen Riviera Maya

Santuario Playa Hotel

Hotel Myko Playa Del Carmen

Santuario Playa Playa del Carmen

Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Santuario Playa?

Santuario Playa provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do within easy reach of Santuario Playa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Is parking available on site at Santuario Playa?

No, there isn't parking at this hotel.

Is there a spa at Santuario Playa?

Spa services at the hotel include sports massages, deep-tissue massages, and couples treatments.

Does Santuario Playa feature a casino at the property?

No, Santuario Playa doesn't have a casino.

Will I find an indoor pool at Santuario Playa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Santuario Playa?

Amenities that appeal to couples at this hotel include in-room massages, premium bedding, and a turndown service.

Does Santuario Playa have a hot tub?

No, there isn't a spa tub at this hotel.

Does Santuario Playa have a restaurant with a breakfast menu?

Yes, Santuario Playa serves free continental breakfast each morning from its snack bar.

Will Santuario Playa allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Santuario Playa for a fee of USD 11 per pet, per night. The property also provides food and water bowls.

Does Santuario Playa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Santuario Playa?

The closest major airport to Santuario Playa is Cozumel Intl. Airport (CZM), which is 21.8 mi away (256 minutes by car).

Can I book a room with a balcony at Santuario Playa?

No, you won't find guestrooms with balconies at Santuario Playa.

Santuario Playa Reviews

8.0

Very Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Poor

Victoria's

Traveled with partner

Apr 28, 2025

Disliked: Cleanliness, staff & service

Not a great area very noisy. No help

Stayed 2 nights in Apr 2025

8/10 Good

Ophir Olivia

Traveled with family and small children

Apr 21, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Reception lady was the best! Room was switched on request and they were very accommodating to my needs.

Stayed 3 nights in Apr 2025

4/10 Poor

Maria, Toronto

Traveled with partner

Apr 9, 2025

Disliked: Cleanliness, property conditions & facilities

Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket. The people are very friendly, location is good.

Stayed 3 nights in Apr 2025

2/10 Terrible

SARA

Business traveler, Traveled with family

Apr 5, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Tuvimos un tema que nos cambiaron múltiples veces de habitación y después su TV no servía y nos terminaron cobrando una cantidad tonta según porque nosotros dañamos la TV y la cantidad que pagamos por una TV que la verdad no es buena ni nueva es tonta. No vuelvo a regresar. Eran mi hotel para llegar a playa pero nunca más regresaré

Stayed 1 night in Mar 2025

10/10 Excellent

Viraf

Apr 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.

Stayed 7 nights in Mar 2025

6/10 Okay

Kristine

Mar 18, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

tammy

Traveled with family

Mar 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!

Stayed 7 nights in Feb 2025

6/10 Okay

John

Mar 4, 2025

Disliked: Amenities, property conditions & facilities

Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.

Stayed 7 nights in Feb 2025

4/10 Poor

Juana

Traveled with group

Feb 24, 2025

Liked: Staff & service

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.

Stayed 2 nights in Feb 2025

2/10 Terrible

Dave

Feb 17, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The state of the place shocking and the service. The noise form the stress is so loud. When I checked in I was given a bed sheet, so I had to make my own bed and the sheets were so thin. The utensils in the space hardly exist and the one that are there are flirty and dirty. It was use and no one washed them. I asked the staff about directions to travel, his answer was I don’t know and asked me to seek the tour operator which scared me. I believe the hostels and the tour operator are connected There is no hot water. The air condition was never switch on so the room was too hot and the place is dirty.

Stayed 2 nights in Feb 2025

8/10 Good

Oleksii

Traveled with family

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.

Stayed 5 nights in Feb 2025

10/10 Excellent

YanXiang

Jan 18, 2025

Stayed 2 nights in Jan 2025

4/10 Poor

Sankalpa

Traveled with group

Jan 16, 2025

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!

Stayed 6 nights in Jan 2025

8/10 Good

Jennifer

Traveled with family and small children

Jan 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.

Stayed 1 night in Jan 2025

8/10 Good

Chelsea

Jan 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay for a couple of nights

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!

Stayed 4 nights in Jan 2025

2/10 Terrible

Thomas

Traveled with family

Dec 30, 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Bruised up lady and toddler

Fell down the stairs since they decided to use plastic slick paint on the handrails which are also covered on tree gunk, the stairs are steep with a few remnants of anti slip strips, those are nearly eroded from I suspect are multiple falls. The staff heard the commotion and witness the bruises on myself and my toddler, their answer was to evade the topic and just indicate that they couldn't take care of it because of bad weather, some rain. On the last morning there was a block energy blackout and of course this dingy place had no back up power, which led to us precariously trying to not fall again while climbing the death stairs now without any light to help find the last remnants of anti slip strips No TV service, bad WiFi, bad toilets. This place is lucky I'm not litigious which might be what has led to such an abismal service.

Stayed 3 nights in Dec 2024

6/10 Okay

Olivia

Nov 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !

Stayed 2 nights in Nov 2024

6/10 Okay

Francisco

Sep 26, 2024

Liked: Staff & service

Good for the price never again

Stayed 2 nights in Sep 2024

10/10 Excellent

Paola

Aug 10, 2024

Liked: Staff & service, property conditions & facilities

Good service

Stayed 8 nights in Jul 2024

10/10 Excellent

Thomas, Hobe Sound

Jul 15, 2024

Stayed 4 nights in Jul 2024

8/10 Good

Rafael

Jun 11, 2024

Stayed 2 nights in Jun 2024

2/10 Terrible

Scyi, Victoria

May 29, 2024

Disliked: Amenities, property conditions & facilities

They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.

Stayed 28 nights in May 2024

8/10 Good

Edwin Alexis

Business traveler

May 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.

Stayed 2 nights in May 2024

4/10 Poor

Monica

Apr 6, 2024

Liked: Staff & service

Disliked: Cleanliness

Water was too cold

Stayed 6 nights in Mar 2024

2/10 Terrible

Anne

Mar 24, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.

Stayed 9 nights in Mar 2024