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Recent guest reviews

Facilitar la comida para niños autistas, ua que ellos comen todo con normalidad. Ejem. Mi niño en su comida lo acompaña con chips.

My husband and I really enjoyed being here for our honeymoon. The hotel and their staff were really kind and I would definitely come to this hotel again

Property was nice. It was very clean. Food was very good and all the workers were very nice and helpful. The only thing that I would recommend is that during busy season get more workers because lines do tend to get long, specially in the breakfast buffet and the workers only can do so much.

Dinner menu at all restaurants were not tasty.

Awful property and staff, bad food and all areas of hotel are damaged

The room was to expensive for the "quality" received. I paid for "all inclusive"but the limited and super hot food, is just for mexican people

I liked the property. But, one night it rained really bad and our room flooded badly.

Rooms were very modern, other than that very disappointed with customer service & the food served. We'd call the front desk multiple times and it was rare for them to pick up the phone and weren't knowledgeable about covid testing they offer at a Fee. Food was decent at the buffet not the best not the worst. Rooms were extremely cold for some reason.

We checked in privilege area. The lady checking us in was extremely rude from the start. She told us we need to learn how to book reservations. I chuckled. My wife and I travel extensively world wide. Her attitude was very short and rude during check in. I asked for the manager. When I saw their interaction , I knew it was useless to carry on the conversation. In 40 ish years of traveling this is the first bad review we have written. Keep your family away from such rudeness and stress. Pick a different hotel.

Excelent

This property should be shut down. The property is dirty. The wait time to check in was over an hour. Trash on the lobby floor. Bugs in our room and the refused to give us a refund. Please listen to me don’t ruin your vacation there. Stay somewhere else.

THEY SUCKED

The beach looks nothing like the picture!! Some staff was great and some where rude… room was comfy. Food was ok

The hotel itself was lovely and clean with very friendly people and laid out nicely, but the food wasn't very good sometimes (specifically the buffet) and the rooms and restaurants were unbearably hot. The entire family had difficulty sleeping at night because our room simply wouldn't cool off. The restaurants too are just so unbelievably hot sometimes.The beach is covered with seaweed and our dreams of sandcastles and bodysurfing and swimming were gone- we literally never stepped foot on the beach. The pools are clean but very overcrowded and they get so hot that it's like a hot tub by noon and unusable by 3pm- literally the water would be in the 90s and the sun was 100. We essentially were hot and sweaty for an entire week. There's a lot of loud music and 'games' which made the pool areas feel more 'college spring break' than a relaxing family vacation. The kids club was closed so we never got time alone as a couple, we had to take the kids everwhere at all times. There were tons of local wildlife (monkeys, coatis, iguanas) and that was very fun to see. The ice cream parlor and coffee shop was great. Some of the restaurants were really good, some just good, some not so great. There is nowhere to eat poolside, no grill or outdoor kitchen so you have to get dressed and go back inside to the hot buffet which stinked. Overall, the kids loved it but I wouldn't go back unless everything was open, the beach was pristine, and if the food got better in the buffet. And AC!

Good and very attentive staff but food was generally mediocre, no beach access, AC in restaurants almost non existent, gym lacked towels and water some of the time and was like a sauna, kid’s center closed. The problem is not the personnel, who couldn’t be harder working but with overall management.

Unlimited drinks for all inclusive

Carr Fed Chetumal Cancun km 296 Predio Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a leisurely stroll of Playa Xcalacoco, Ocean Riviera Paradise All Inclusive is within a few miles (5 km) of Quinta Avenida. This 782-room, 4.5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a casino.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 11 restaurants, including Blue Moon, which specializes in international cuisine and serves dinner, and Amaranto with its garden views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and ceiling fans are also available.


Property features

Ocean Riviera Paradise All Inclusive features a full-service spa, 5 outdoor pools, and a casino. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Eden Junior Suite with Jacuzzi

1 King Bed | Sleeps 3

Junior Suite Eden NRF

Sleeps 3

Eden Master Suite

1 King Bed | Sleeps 3

Junior Suite Daisy NRF

Sleeps 4

Guest reviews for Ocean Riviera Paradise All Inclusive

Everyone (18) Couples (10) Family (25)
5
Family with small children

Facilitar la comida para niños autistas, ua que ellos comen todo con normalidad. Ejem. Mi niño en su comida lo acompaña con chips.

By on Sep 11, 2022

Review comment responded on Sep 12, 2022

Estimada Sofia,Agradecemos que haya tomado un poco de tiempo para compartir su experiencia en nuestro hotel. Es placentero saber que logramos proporcionarle el servicio que se merece. Esperamos con gusto tenerlo de regreso pronto. Saludos cordiales,

5
Partner Couples

My husband and I really enjoyed being here for our honeymoon. The hotel and their staff were really kind and I would definitely come to this hotel again

By , from Plano on Aug 30, 2022

Review comment responded on Oct 12, 2022

Dear Binnet,We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on.We look forward to your next visit.Kind Regards,

5
Everyone

By on Aug 21, 2022

4
Family with small children

Property was nice. It was very clean. Food was very good and all the workers were very nice and helpful. The only thing that I would recommend is that during busy season get more workers because lines do tend to get long, specially in the breakfast buffet and the workers only can do so much.

By on Aug 13, 2022

Review comment responded on Aug 13, 2022

Dear Mayra On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products. We hope to see you again. Best Regards

3
Family

Dinner menu at all restaurants were not tasty.

By on Jul 18, 2022

Review comment responded on Jul 18, 2022

Dear Mrs. Sylvia On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable. Our Sincerely Apologies for the inconveniences in your stay with us, we will share your comments with the Management in order to improve our service and products. Best Regards

4
Everyone

By on Jul 9, 2022

1
Family with small children

Awful property and staff, bad food and all areas of hotel are damaged

By on Mar 13, 2022

Review comment responded on Mar 13, 2022

Dear Mr. Jorge On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable. Our Sincerely Apologies for the inconveniences in your stay with us, we will share your comments with the Management in order to improve our service and products.

2
Family

The room was to expensive for the "quality" received. I paid for "all inclusive"but the limited and super hot food, is just for mexican people

By on Jan 29, 2022

Review comment responded on Feb 1, 2022

Hello Mr. Juan On behalf of Ocean Riviera Paradise we want to thank you for your feedback, our Sincerely Apologies for the inconveniences in your stay with us, we will share your comments with the Management in order to improve our service and products.

4
Everyone

By on Jan 19, 2022

3
Family

I liked the property. But, one night it rained really bad and our room flooded badly.

By on Dec 25, 2021

Review comment responded on Jan 5, 2022

Dear Amber On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products. Best Regards

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