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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property
Adults-only beachfront property with 15 outdoor pools

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Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

On the beach, white sand, free beach cabanas, beach umbrellas
Egyptian cotton sheets, premium bedding, down comforters
Water park
Suite Ocean Front Adults | View from room
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly

Explore the area

View in a map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪14 min walk‬
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters

Suite, Oceanfront

8.8 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River

Suite River | Egyptian cotton sheets, premium bedding, down comforters

Suite River

9.0 out of 10
Wonderful
(120 reviews)
  • River view
  • 570 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite Ocean View

Suite Ocean View | Egyptian cotton sheets, premium bedding, down comforters

Suite Ocean View

9.0 out of 10
Wonderful
(28 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Ocean Front

Swim Up Ocean Front | Egyptian cotton sheets, premium bedding, down comforters

Swim Up Ocean Front

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Garden

Swim Up Garden | Garden view

Swim Up Garden

9.0 out of 10
Wonderful
(33 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River Spa

Suite River Spa | Egyptian cotton sheets, premium bedding, down comforters

Suite River Spa

8.8 out of 10
Excellent
(12 reviews)
  • River view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden Spa Adults

Suite Garden Spa Adults | Egyptian cotton sheets, premium bedding, down comforters

Suite Garden Spa Adults

9.4 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Garden)

Suite (Garden) | Egyptian cotton sheets, premium bedding, down comforters

Suite (Garden)

8.8 out of 10
Excellent
(86 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Beach/ocean view

Junior Suite Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

Suite River Adults | Egyptian cotton sheets, premium bedding, down comforters

Suite River Adults

9.4 out of 10
Exceptional
(28 reviews)
  • River view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Oceanfront Adults

Egyptian cotton sheets, premium bedding, down comforters

Junior Suite Oceanfront Adults

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Ocean Front Adults

Swim Up Ocean Front Adults | Egyptian cotton sheets, premium bedding, down comforters

Swim Up Ocean Front Adults

9.8 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Ocean Front Adults

Suite Ocean Front Adults | Egyptian cotton sheets, premium bedding, down comforters

Suite Ocean Front Adults

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite SPA

Egyptian cotton sheets, premium bedding, down comforters

Junior Suite SPA

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Xenses Park is within a mile (2 km) of Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , and other popular sites like Xcaret Eco Theme Park are within a couple of miles (3 km). This 900-room, 5-star property has 15 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Cenote Santa Cruz - 2 min walk - 0.1 miles
  • Xcaret Eco Theme Park - 14 min walk - 0.8 miles
  • Xenses Park - 17 min walk - 0.9 miles
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬2 min walk
  • ‪The Buffete - ‬8 min walk
  • ‪Arriba Baja - ‬5 min drive
  • ‪El Xentral - ‬2 min drive
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Adults-only beachfront property with 15 outdoor pools
Guests of Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only have access to a full-service spa, 15 outdoor pools, and a gym. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. Other amenities at this adults-only property include a steam room, free WiFi in public areas, and a conference center.
Smart TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include indoor private hot tubs, balconies, and free minibar items.
15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Occidental at Xcaret Destination - All Inclusive
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  • Breakfast included
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8.4 out of 10, Very Good, 5,194 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arenal
  • Chino Poblano
  • Encanta
  • Mercado San Juan
  • Ta Xhido

Things to do

  • 15 outdoor pools
  • Art gallery
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Shopping mall
  • Snorkeling
  • Steam room
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (26,372 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a river
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • 1 total (9 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Frequently asked questions

Will I find all-inclusive options at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, kayaking, and yoga.

How much does it cost to stay at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

As of Feb 18, 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only on Mar 8, 2026 start from $822.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do close to Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Will I be able to park at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

There is a full-service spa available for guests to enjoy and services include hot stone massages, prenatal massages, couples treatments, and detox wraps.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only include a casino at the property?

No, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only doesn't have a casino.

Is there an indoor pool at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

No, this property doesn't have an indoor pool; however, there are 15 outdoor pools.

What amenities will couples enjoy at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

This adults-only all-inclusive property offers plenty of amenities for couples including 15 outdoor pools, 3 swim-up bars, and an ocean-view restaurant.

Are there hot tubs at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only feature a restaurant that includes a breakfast menu?

Yes, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only has 10 restaurants, and serves free buffet breakfast each morning.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only for a fee of USD 150 per pet, per stay.

Are there connecting rooms at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

The closest major airport to Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is Cozumel Intl. Airport (CZM), which is 18.4 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, every guestroom at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only comes with a balcony with some featuring ocean or garden views.

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1112 out of 1440 reviews
Rating 8 - Good. 150 out of 1440 reviews
Rating 6 - Okay. 77 out of 1440 reviews
Rating 4 - Poor. 51 out of 1440 reviews
Rating 2 - Terrible. 50 out of 1440 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Magdaleno

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Xcaret Arte exceeded every expectation. The food and drinks were consistently excellent—high quality, well-prepared, and abundant throughout the stay. What truly sets this resort apart, though, is the staff. The hotel team, the transportation crew, and every single staff member at the affiliated Xcaret parks were exceptional: professional, friendly, attentive, and genuinely proud of what they do. Transportation was seamless and well-organized, making it incredibly easy to enjoy the parks without stress. The entire experience felt thoughtful, immersive, and first-class from start to finish. I highly recommend Xcaret Arte and am already looking forward to returning soon.
Stayed 4 nights in Jan 2026

10/10 Excellent

Denice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole concept is unique
Stayed 4 nights in Jan 2026

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, the staff was amazing.
Stayed 2 nights in Nov 2025

10/10 Excellent

Edna Johanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Beautiful place Beach area nice clean,snorkeling Reservation needed for all the restaurants before arrival
Stayed 5 nights in Nov 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
After staying here, you won’t want to stay anywhere else. Best vacation ever!!! Service, food, entertainment, all inclusive fun.. simply the best.
Stayed 5 nights in Nov 2025

10/10 Excellent

Maricarmen

Stayed 3 nights in Nov 2025

10/10 Excellent

Danielle

Stayed 3 nights in Nov 2025

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Xcaret itself is beautiful and I plan to in the way future to return. The hotel offers so much to its clients it’s incredible. It’s huge there was lots of activities to do. The views were amazing. Everything about the hotel is great. I was just in awe. The only downfall was the staff. They were kind of snotty. I would try to ask questions and they answered respectfully but the way they looked said otherwise. When I would go somewhere and ask for a coffee or something they looked as if it was such an inconvenience. The whole time there was no one who was inviting and it just made my stay uncomfortable. Worst part was that it wasn’t just the staff at the hotel it was the theme parks too. It was weird it’s like they didn’t want people to be there. But other than the staff it was such a great stay. If you just ignore the staff and try to figure things out yourself it’s good enough.
Stayed 3 nights in Nov 2025

8/10 Good

Kimanh, Wellington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Xcaret Hotel is very good. But not all of the restaurants are included😐 as your web site said.
Stayed 7 nights in Nov 2025

10/10 Excellent

Candice Monique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Lizeth

Liked: Cleanliness, amenities, property conditions & facilities
Xcaret Mexico is better than Arte in my opinion
Stayed 5 nights in Nov 2025

10/10 Excellent

Maria del Pilar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love everything about the hotel. The food, facilities, and service was great. The all-fun inclusive is great if you want to visit the parks. We were lucky to eat at Encanta and it was absolutely delicious. The whole experience was luxurious and really fun.
Stayed 4 nights in Oct 2025

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it! Great overall experience amd service is top notch.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience! Wonderful staff!
Stayed 3 nights in Nov 2025

10/10 Excellent

Jacob

Stayed 3 nights in Nov 2025

10/10 Excellent

Jessica Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was remarkable! We chose this hotel for our honeymoon & we couldn't have been more satisfied. So much to do. So much to eat. So much to see. The staff was great. Highly recommend! We cant wait to go back.
Balcony view
1 of main walking paths
Mercado San Juan Buffet
1 of many plates
Stayed 5 nights in Nov 2025

8/10 Good

Irma

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good customer service and cleanliness do recommend
Stayed 4 nights in Oct 2025

6/10 Okay

Alan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I am writing to share our disappointment with the departure and transportation process during our most recent stay on 9/30/25. Our transportation was confirmed for 2:15 PM, with luggage collection at 12:15 PM. Despite following the instructions we received, our luggage was misplaced, we were directed to the wrong side of the property, and the bus departed without us. We only found one of our bags thanks to an AirTag we had otherwise it would have been completely lost and cause further delays. This experience caused a great deal of stress and nearly made us miss our flight. What makes it worse is that our family are frequent guests of Xcaret Arte, this was our fifth stay and instead of service improving with time, the communication and attentiveness we receive has been declining. We don’t base our feedback on what happens to other guests; we are sharing this because of our experience as a loyal family who has trusted and recommended your resort many times before. It is discouraging to see the level of care and clarity diminish visit after visit. We hope management takes this feedback seriously and addresses the communication gaps and organization issues that led to this problem. Our family wants to continue choosing Xcaret Arte, but we need to feel confident that the service reflects the loyalty we’ve shown. We have screenshots of the poor communication in management needs it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Brandon

Stayed 7 nights in Sep 2025

4/10 Poor

teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Xochimilco tour, fue inseguro, de regreso orinandose en el camión y el chofer no se detiene, restaurante cerrado al llegar y ni como atender a los borrachos, 3milnpesos la consulta médica y pagamos justos por pecadores. Sobre valuado.
Stayed 1 night in Oct 2025

8/10 Good

Angelica

Stayed 3 nights in Nov 2025

2/10 Terrible

Jacqueline

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was our second stay at Hotel Xcaret Arte. Our first visit was exceptional, our butlers were attentive and proactive. We were genuinely impressed, tipped generously and left with wonderful memories. Unfortunately, this visit was a different experience. While we appreciated the small “Happy Honeymoon” and chocolate heart, the overall service felt diminished. We often had to make several requests, and it seemed that extra prompting was needed to receive the same attention as before. Even at checkout, we were told to locate a bellboy on our own, which was disappointing given the resort’s usual standards. Our room was cleaned daily, but overall hospitality and attention to detail fell short. We were only acknowledged for our honeymoon with a dessert at Tah-Xido and Xaak, although other staff asked about our celebration, no gestures followed. Dining was also inconsistent. Arenal, Sunday Brunch at Las Cuevas, and San Juan Mercado lacked freshness and flavor. While staying in the Artistas building gave us access to more options, dishes at Mexico 1 & 2 were not freshly prepared. The tacos near the club were the only highlight outside of Kibi Kibi, where we ate daily for the remainder of our stay due to the good food and service. Multiple calls from the timeshare team throughout the morning. While the property remains beautiful, the service and food quality no longer reflect the exceptional standards that once made this resort so special. Regrettably, we will not be returning.
The honeymoon gesture was appreciated but didn’t meet expectations.
Stayed 5 nights in Oct 2025

8/10 Good

Jose, Los Angeles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort has everything you need
Stayed 4 nights in Oct 2025

10/10 Excellent

Dinah

Stayed 5 nights in Oct 2025

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