Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Saifuddin travel shop
Property entrance
Sauna, hot tub, steam room, Turkish bath, body treatments, mud baths
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

Garden Suite

  • Sleeps 4

River Suite

  • Sleeps 4

Suite, Oceanfront (Adults)

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite Garden

8.4 out of 10
Very good
(98 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite River

8.8 out of 10
Excellent
(88 reviews)
  • River view
  • 657 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite (Adults)

  • Sea view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (River, Adults)

9.6 out of 10
Exceptional
(7 reviews)
  • River view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • River view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

  • Garden view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa Adults)

9.4 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Suite with River View

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 570 sq ft
  • Sleeps 4

Suite Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 4

Suite with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

Suite Premium with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 3

Suite Deluxe with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

Suite Superior with Sea View

  • Sea view
  • 592 sq ft
  • Sleeps 3

Suite Junior

  • 1356 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • Sea view
  • 1356 sq ft
  • Sleeps 3

Suite with Garden View

9.2 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4

Suite (River Jump)

  • River view
  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite Standard with River View

  • River view
  • 484 sq ft
  • Sleeps 4

Junior Suite

  • Sleeps 4

Suite with Ocean View

  • Sleeps 4

Suite Luxury with Garden View

  • Garden view
  • 570 sq ft
  • Sleeps 3

Suite Luxury with River View

  • River view
  • 624 sq ft
  • Sleeps 3

Suite Premium with River View

  • River view
  • 624 sq ft
  • Sleeps 3

Suite Junior with River View

  • River view
  • 1356 sq ft
  • Sleeps 3

Oceanfront Family Suite

  • Sleeps 3

You may also like

About the neighborhood

Playa del Carmen

Hotel Xcaret Mexico - All Parks / All Fun Inclusive places you next to Cenote Santa Cruz and a short stroll from other popular sights like Xenses Park. This 1800-room, 5-star property has 15 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Cenote Santa Cruz - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Río Secreto - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Guests of Hotel Xcaret Mexico - All Parks / All Fun Inclusive have access to a full-service spa, 15 outdoor pools, and an indoor pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach property include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and bathrobes, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other amenities include indoor private hot tubs, free minibar items, and balconies.
An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 3000 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 22 lbs per pet
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling and kayaking.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of May 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on May 11, 2026 start from $1,104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to do close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Is parking available on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hot stone massages, Ayurvedic treatments, and detox wraps.

Are there luxury amenities available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, guests can indulge in luxuries such as a private indoor hot tub, a beachfront restaurant, and beachside massages at this property.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a casino?

No, Hotel Xcaret Mexico - All Parks / All Fun Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this property has an indoor pool along with 15 outdoor pools.

What do couples enjoy most about Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This beachfront property offers many amenities for couples, including a private indoor hot tub as well as a beachfront restaurant and 15 outdoor pools.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a hot tub?

No, but this property does have a sauna.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has 20 restaurants, and serves free full breakfasts each morning.

Will Hotel Xcaret Mexico - All Parks / All Fun Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Xcaret Mexico - All Parks / All Fun Inclusive for a fee of MXN 3000 per pet, per stay.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How close is the airport from Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest major airport to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Cozumel Intl. Airport (CZM), which is 18.3 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, every guestroom at Hotel Xcaret Mexico - All Parks / All Fun Inclusive comes with a balcony and some offer ocean and garden views.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1008 out of 1507 reviews
Rating 8 - Good. 180 out of 1507 reviews
Rating 6 - Okay. 127 out of 1507 reviews
Rating 4 - Poor. 78 out of 1507 reviews
Rating 2 - Terrible. 114 out of 1507 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Arturo

Stayed 7 nights in Apr 2026

10/10 Excellent

Rolando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great family experience. definitely would love to return. too many things to do in one visit.
Stayed 5 nights in Mar 2026

10/10 Excellent

Fengling

Stayed 4 nights in Feb 2026

10/10 Excellent

Noemy Feregrino

Liked: Cleanliness, amenities, property conditions & facilities
Everything was a 1000/10 perfect
Stayed 3 nights in Feb 2026

8/10 Good

Candy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, clean and neat… however I did not like the fact that the bath tub takes aver 40 minutes to fill up which was disappointing. I also did not like the fact that there is bottled water which is not refilled every day unless you request it and even when I requested it.. took a whole day to get it. The restaurants were great however the need to make reservations ahead of time is kind of a hassle and you cant make it there is a fee you must pay. Otherwise the pools and amenities were great, staff were very nice and helpful. In the other hand the membership sales pitch I was not expecting and took way too long, they were very pushy about us getting it and made it very frustrating when we declined it. The parks on their own were very nice and yet many of the activities were not included in the “all inclusive” package which defeats the whole point of an all inclusive so there is that. The photo package was worth it though to be honest. The transportation was always good and on time. We had a good time overall however the hotel needs some improvements in my opinion.
Stayed 4 nights in Jan 2026

10/10 Excellent

Salma

Stayed 4 nights in Nov 2025

8/10 Good

Andrew

Weirdly the best hotel ever, you do pay the price, swim up was worth it with two young kids However still some mixed reviews
Stayed 15 nights in Jan 2026

10/10 Excellent

Kurt

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use.
Stayed 6 nights in Jan 2026

8/10 Good

Ariana Joy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I’m sharing this so other families can make informed decisions. I booked two rooms through Expedia: Room 1: Two adults (myself and my 14-year-old daughter) and one child (age 6) Room 2: Two adults and one infant (age 3) At check-in, hotel staff stated multiple times that children under five are free. I asked why, if that is the policy, the three-year-old even had to be listed as a child—especially since Hotel Xcaret’s website does not allow you to enter infants under five separately during booking. Despite acknowledging the infant was free, staff insisted she still “counted” as the only child on the reservation. As a result, I was charged over $2,000 for my 6-year-old son, even though a child was properly listed and my Expedia confirmation PDF shows additional child pricing of about $334, not thousands. I was also told that even if we reassigned the child designation, the charge would still apply. No adjustment or compensation was offered. Additional issues: Over two hours waiting for rooms after check-in time Staff were unfriendly and dismissive when asking for clarification This resort markets itself as family-friendly and luxury, but this experience felt misleading and inflexible, particularly for families with children of different ages. I will be pursuing this with Expedia and submitting documentation. Families should confirm child pricing in writing before arrival.
Stayed 3 nights in Dec 2025

4/10 Poor

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
To much to do, not enough time, last night they didnt leave candes and no TV service, i call to fix and nobody aswered
Stayed 5 nights in Jan 2026

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is truly one of a kind. Every square inch was thought out to the smallest detail. One of the most beautiful hotels I've ever visited. I love how the parks are included and easily accessible.
Stayed 4 nights in Jan 2026

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is beautiful, it’s huge and super kids friendly but not worth what you pay for. Paid 14k for 8 nights for 2 kids and 2 adult for a swim up room and I understand the hotel is in the jungle and there’s going to be bugs and animals but didn’t expect to be dealing with cockroaches the first night. I like to unpack as soon as I check in specially when it’s a lot of days so I didn’t expect to be having cockroaches in the closet that night after unpacking specially around my kids clothing . I did call reception area and they sent someone to spray bug chemicals and seemed to have fixed the issue but Also for it to be a top hotel the time share is where it threw me off they are super pushy with trying to get you to become a member even when you tell them no they keep on insisting and keep sending different workers to try and talk to you and convince you. I took this trip with my family to relax not sit around for 4 hrs to listen to someone talk and convince me to become a member.
Stayed 8 nights in Jan 2026

4/10 Poor

Ailyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Something else
Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2026

8/10 Good

Courtney

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Probably the best all inclusive I have been to. Very clean, so much to do. Be cautious of your checkout fees. Attempted to charge us 520 dollars for a soiled comforter which we know absolutely was not dirty or changed the entire trip. They were super helpful and took the charge off for us although the experience of having to do so was a bummer way to wrap up our experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

WILSON

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. No complaints at all
Stayed 5 nights in Jan 2026

2/10 Terrible

Tammy

Stayed 7 nights in Jan 2026

10/10 Excellent

Jessica

Stayed 4 nights in Jan 2026

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities amazing.
Stayed 4 nights in Jan 2026

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities
Nice service!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jessica

Stayed 4 nights in Jan 2026

10/10 Excellent

Hortencia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was like a dream. Super clean. The room was huge and the all inclusive experience was incredible. The people are super nice as well. You get greeted morning, afternoon and evening. This place was magical and will definitely go back.
Stayed 7 nights in Jan 2026

10/10 Excellent

Orlando

Stayed 7 nights in Dec 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service! From the beginning to the end. We had an amazing trip thanks to the wonderful staff and great hotel accommodations. The food was amazing at all the restaurants. The parks were amazing and the all around vibe had us wanting to stay longer. Be warned the hotel is huge, which leads to aot of walking. On one of the park days my wife sustained a small sprain and on the way back to our room Osvaldo noticed us. He assited my wife to a place to sit and called a medic to help. Both the medic and Osvaldo were extremely caring and kind. We want to give them a huge thank for going above and beyond. It really helped us enjoy the rest of our time there.
Stayed 5 nights in Jan 2026

8/10 Good

Hoi Wan

Stayed 7 nights in Dec 2025