Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
Luxury property on the beach, with 15 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Sally Nguyen
Interior
Sauna, hot tub, steam room, Turkish bath, body treatments, mud baths
Water park

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

9.2 out of 10
Wonderful
(15 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

9.2 out of 10
Wonderful
(28 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite River

9.0 out of 10
Wonderful
(79 reviews)
  • 657 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1352 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Master)

  • Sleeps 6
  • 1 Queen Bed

Suite (River Jump)

  • 640 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

  • 1352 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

  • 1352 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite Garden

8.6 out of 10
Excellent
(74 reviews)
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

  • 570 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite with River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Luxury with Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior with River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium with Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury with River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite with Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior with Garden View

  • Sleeps 4

Suite with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium with River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Standard with River View

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Hotel Xcaret Mexico - All Parks / All Fun Inclusive places you next to Cenote Santa Cruz and a short stroll from other popular sights like Xenses Park. This 1800-room, 5-star property has 15 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles
  • Playacar Golf Club - 10 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools
Guests of Hotel Xcaret Mexico - All Parks / All Fun Inclusive have access to a full-service spa, 15 outdoor pools, and an indoor pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach property include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and slippers, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other amenities include indoor private hot tubs, free minibar items, and balconies.
An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 3000 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 22 lbs per pet
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling and kayaking.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on Aug 15, 2025 start from $933.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to do close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Will I be able to park at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, hydrotherapy, and reflexology.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a casino?

No, Hotel Xcaret Mexico - All Parks / All Fun Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this property has an indoor pool along with 15 outdoor pools.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 15 outdoor pools, 2 poolside bars, and a beachfront restaurant.

Are there hot tubs at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has 20 restaurants, and serves free full breakfasts each morning.

Will Hotel Xcaret Mexico - All Parks / All Fun Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Xcaret Mexico - All Parks / All Fun Inclusive for a fee of MXN 3000 per pet, per stay.

Are there connecting rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest major airport to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Cozumel Intl. Airport (CZM), which is 18.3 mi away (253 minutes by car).

Are there rooms with balconies at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, every guestroom at Hotel Xcaret Mexico - All Parks / All Fun Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 869 out of 1227 reviews
Rating 8 - Good. 127 out of 1227 reviews
Rating 6 - Okay. 83 out of 1227 reviews
Rating 4 - Poor. 57 out of 1227 reviews
Rating 2 - Terrible. 91 out of 1227 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room service was terrible would say 160 minutes and would show up either 3 hours later or not at all. Restaurants ran out of food and were on opposite sides of resort. Too many rooms, terrible service and super expensive.
Stayed 4 nights in Jul 2025

8/10 Good

LUCERO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo esta muy bonito. Pero la comida necesita mas variedad y sabor.. mas meseros que atiendan mas rapido
Stayed 5 nights in May 2025

4/10 Poor

Troy, Arab

Traveled with partner
Liked: Cleanliness, amenities
This was our third stay at the resort. Times before were awesome experiences. This trip things have changed. Check-in was extremely too slow. We booked through Expedia for a king bed room, during check-in the clerk informed us our room number and two twin beds. We brought it to his attention only to be told that was a request that you cannot specify a specific room, even though we purchased a king bed room. He stalled for an extended amount of time "looking for a king room" only to find one in E Building near the kids pool or another some place else for more money. We did end up in a king room eventually. After check-in we had to talk with the Concierge to "plan" our stay and eventually having to listen to the sales pitch for membership. We explained to the young lady that we had been there before and knew what we wanted to do and we was not interested in membership. Her attitude with us changed after we went into the bar area and refused her offers for drinks. I know how that little scheme works. When we finally made it to our room, we turned on the do not disturb light so that our stuff didn't get messed with or stolen. Next day we left and returned to a made bed and all of our stuff moved and rearranged. We asked for clean towels that never came, so we had to go find towels own our own. We suffered through two wedding parties, late into the night. Very disrespectful to all the other guest just to cater to a few guest paying ridiculous amounts of money.
Stayed 3 nights in Apr 2025

6/10 Okay

Lecnier

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrible service, we arrived around noon at the front desk, at 4 pm rooms weren’t ready yet we got it pass 6 pm, the A/C on my room had issues, we slept two nights really uncomfortable cuz the room was to hot, staff on the phone was very rude, by the third day and after explaining to someone the issue was on the thermostat not on the cooling unit they approved a room change, on the front desk they told us to goto the new room and wait for our baggage, this was at 10 pm, at 11:15 pm I had to call and ask for our luggage and they told me they didn’t have any room movement request, very disappointed with the staff at this resort
Stayed 4 nights in Mar 2025

10/10 Excellent

abeer

Stayed 4 nights in Mar 2025

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort.
Stayed 6 nights in Apr 2025

10/10 Excellent

Shann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and parks! Great staff and service. Lots of great dining options. Only area of improvement is the reservation process for return shuttle to the airport.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fué excelente, el stuff, las instalaciones, la comida, la amabilidad de todas las personas. Hermosa experiencia. 💓
Stayed 2 nights in Apr 2025

10/10 Excellent

Aide

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we arrived at the airport. There was someone there from the hotel waiting. The check in process was seemless. The staff there was super friendly. The place was amazing and has so many delicious food options. I will definitely be going back and I created so many great memories here
Stayed 5 nights in Jan 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So awesome that all of the parks were included in the hotel stay! Actually wish we spent more days at the resort, relaxing, such a beautiful property!
Stayed 7 nights in Mar 2025

2/10 Terrible

ROBERTO

Traveled with family
Disliked: Staff & service, property conditions & facilities
I was in Xcaret mexico , I heard all outside noise inside the room. Need more people to help to find the places in the hotel . It too big and you can be lost easily. Also you can’t eat in the pool. The phone cable charger need to be usb don’t have the new connection. The reservation restaurants like las Cuevas and teatro del rio don’t have availability. Also all the pool was to busy to many people. Also I was in terminal 3 and the transportation to the hotel no was there and anyone was there to give me any info I called to the hotel And they send me to terminal 4 when the bus must go to all the terminals. I was lost with all my family. Was my birthday and the hotel no send me at least a note. Thanks to lili she has a detail to me with other pool person.
Stayed 3 nights in Apr 2025

8/10 Good

Julia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Mexican food!
Stayed 3 nights in Mar 2025

8/10 Good

Julio

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience with many activities if you visit the Xcaret parks. We might consider returning in the future. Here's the bad experience: We were a group of 18 guests. Pre-arrival communication (phone & email) was useless as our requests and bus reservations were not done (except for 1 dinner at XinGao restauran). We waited 50 mins for the bus CUN-Hotel. At hotel, check-in was a complete nightmare, plus our rooms were available until 4.30pm, so, regarding waiting times, we waited 50 minutes at CUN airport, then 1hr transportation to hotel, then 1hr for check-in, almost 3 hours wasted doing nothing but wait... Why Xcaret Group doesn't have an app where you can do your check-in (submit docs and credit card), and you get your bracelets during the bus transportation like major cruise lines or other resorts? One of our rooms (#1238) faced a wall, this is totally unacceptable for a room rate higher than US$800/night. This was our 8th visit to Xcaret Hotels, and 3rd time to Las Cuevas restaurant, and you simply don't get it right; the restaurant is very hot (even in April), service bringing the steaks is very slow, and the steaks leave much to be desired (dried and chewy); you really need to find another cuisine/concept for this place. At XinGao, the food was average and steak again overcooked (we were at the Teppanyaki tables). Also, service at Las Playas and Trajineras was very very slow, we are talking about over 1h30 each seating, to the point we would skip dessert.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ashley Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We love this resort!
Stayed 7 nights in Mar 2025

10/10 Excellent

Alexa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 3 nights in Mar 2025

6/10 Okay

Amanda

Stayed 4 nights in Mar 2025

10/10 Excellent

alexandra

Traveled with partner
Liked: Cleanliness, amenities
Super
Stayed 4 nights in Mar 2025

6/10 Okay

William

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction- must make dinner reservations weeks in advance
Stayed 4 nights in Mar 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in Mar 2025

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Resort was stunning, food was amazing, amenities were superb. Great stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jenah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Xcaret was nothing short of stunning. We enjoyed every bit of it. The property was beautiful, the staff were professional and kind, the food was amazing (Mercado was our personal favorite), and we really enjoyed being able to visit the parks as part of the “all fun inclusive” benefits. The only negative was they definitely push the timeshare sales and the extra activities/upgrades. If you are able to give firm and polite “No thank yous” it won’t be an issue.
Stayed 3 nights in Mar 2025

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best all inclusive in Cancun!

The best all inclusive experience. The restaurants and amazing the service is top notch. We had a room facing the garden and we had monkey visitors everyday! There are alebrijes around the property that can take your photo and send it to your room so you can buy them at the end of your trip. The property is so huge and has lots of small little beaches where you can rent paddleboards and kayaks! The resort is also connected to the parks with free shuttles every 20 min so you can hop on and off at Xcaret, Xplor and more! This is by far the best resort i have ever stayed at and will be coming back again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resort I ever stay I like the idea they go to all the Parks are included
Stayed 5 nights in Mar 2025

10/10 Excellent

Paola

Stayed 2 nights in Mar 2025