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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
Luxury property on the beach, with 15 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Sallytrubella Travel Shop
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Water park
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Oceanfront (Adults)

  • 570 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Garden

8.6 out of 10
Excellent
(81 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • 603 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite River

8.8 out of 10
Excellent
(84 reviews)
  • 657 sq ft
  • 1 bedroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool | Indoor pool, 15 outdoor pools, pool umbrellas, sun loungers

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room (Swim Up Garden)

9.0 out of 10
Wonderful
(16 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Adults

Junior Suite Adults | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite Adults

  • 1352 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 640 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

Suite (River Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 640 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with River View

8.0 out of 10
Very good
(1 review)
  • 570 sq ft
  • River view
  • Sleeps 4

View all photos for Suite Superior with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Deluxe with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Deluxe with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite Superior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior

  • 1356 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with Sea View

  • 1356 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Garden View

9.6 out of 10
Exceptional
(8 reviews)
  • 570 sq ft
  • Sleeps 4

View all photos for Suite (River Jump)

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Jump)

  • 640 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master)

Suite (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Master)

  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Standard with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Standard with River View

  • 484 sq ft
  • River view
  • Sleeps 4

View all photos for Suite Luxury with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with Garden View

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Luxury with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with River View

  • 624 sq ft
  • River view
  • Sleeps 3

View all photos for Suite Premium with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with River View

  • 624 sq ft
  • River view
  • Sleeps 3

View all photos for Suite Junior with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with River View

  • 1356 sq ft
  • River view
  • Sleeps 3

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About the neighborhood

Playa del Carmen

Hotel Xcaret Mexico - All Parks / All Fun Inclusive places you next to Cenote Santa Cruz and a short stroll from other popular sights like Xenses Park. This 1800-room, 5-star property has 15 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.2 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪Mercado de la Merced - ‬10 min walk
  • ‪Cafeteca - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools
Guests of Hotel Xcaret Mexico - All Parks / All Fun Inclusive have access to a full-service spa, 15 outdoor pools, and an indoor pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach property include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and slippers, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other amenities include indoor private hot tubs, free minibar items, and balconies.
An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 3000 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 22 lbs per pet
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling and kayaking.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on Dec 10, 2025 start from $771.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to do close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Is parking available on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, beach massages, mud baths, and Ayurvedic treatments.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a casino?

No, Hotel Xcaret Mexico - All Parks / All Fun Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this property has an indoor pool along with 15 outdoor pools.

What do couples enjoy most about Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 15 outdoor pools, 2 poolside bars, and a beachfront restaurant.

Are there hot tubs at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has 20 restaurants, and serves free full breakfasts each morning.

Will Hotel Xcaret Mexico - All Parks / All Fun Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Xcaret Mexico - All Parks / All Fun Inclusive for a fee of MXN 3000 per pet, per stay.

Are there connecting rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest major airport to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Cozumel Intl. Airport (CZM), which is 18.3 mi away (253 minutes by car).

Can I book a room with a balcony at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, every guestroom at Hotel Xcaret Mexico - All Parks / All Fun Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Reviews

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 927 out of 1362 reviews
Rating 8 - Good. 151 out of 1362 reviews
Rating 6 - Okay. 108 out of 1362 reviews
Rating 4 - Poor. 71 out of 1362 reviews
Rating 2 - Terrible. 105 out of 1362 reviews

Reviews

10/10 Excellent

Isaias

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, great friendly staff. Attentive and clean rooms
Stayed 5 nights in Oct 2025

10/10 Excellent

Luis Alberto Cervantes

Liked: Cleanliness, property conditions & facilities
: Clean room
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Haluk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great people and excellent food
Stayed 4 nights in Sep 2025

10/10 Excellent

holiver

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor hitel del mundo pero no le doy las 5 estrellas porq lo unico malo q vi es q cuamdo le hacias la misma pregunta a 5 empleados diferentes la respuesta era una mas opuesta a la otra… pero debo aclarar q el servicio al cliente es el mejor
Stayed 4 nights in Sep 2025

10/10 Excellent

Niza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options but hard to get into the popular places. Not walkable and no shopping options but we loved the place and will definitely be back
Stayed 6 nights in Jul 2025

8/10 Good

Yesenia Lozano

Stayed 3 nights in Sep 2025

8/10 Good

Chee

Traveled with family
Liked: Amenities
Some Staff are not knowledgeable about the Park operations.
Stayed 3 nights in Sep 2025

2/10 Terrible

Michele

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Worst resort I have ever been to. I have stayed with the Excellence, Alive Aqua, and Secrets with a lower price tag and much better service than xcaret. I expected in-room food service and a room without cockroaches. The water that they gave us to drink was in a reusable glass bottle, i personally felt like the sanitary of that was questionable and it was inconvenient to find clean cups to drink from. The housekeepers would only rinse the cup and put it back in the same place. Restaurant must be reserved at least 1 month ahead otherwise you will be eating at their buffet everyday. We were placed in phase 2 in the beginning where the room was infested in cockroaches and no room service. The next day we paid extra so we could be in phase 1 where there was room service and have a more habitable room. Please stay away from this resort if you plan on having a good time with your family. Just pay for their parks separately. My two kid will always remember that their vacation room in Mexico had cockroaches thank you xcaret.
Stayed 7 nights in Aug 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Oscar Antonio

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire property and area is beautiful!
Stayed 4 nights in Sep 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything and staff are very helpful.
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Stayed 4 nights in Sep 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the goodies in our room. Great food options, a bit overwhelming with staff coming at you with same questions or we would have questions but would get different answers. Check out took too long with only 1 staff available.
Stayed 1 night in Aug 2025

10/10 Excellent

Altagracia

Liked: Cleanliness
Perfecto
Stayed 3 nights in Sep 2025

10/10 Excellent

Ying, Oakville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an unforgettable stay at Xcaret! The hotel design is stunning—modern, creative, and full of thoughtful details. The dining experience was a highlight, with incredible creativity, flavor, and variety in every meal. The parks were so much fun, offering unique activities and beautiful natural surroundings that kept us entertained every day. Highly recommend Xcaret for anyone looking for a truly special vacation!
Stayed 5 nights in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
Stayed 4 nights in Aug 2025

8/10 Good

SANTOS

Stayed 1 night in Aug 2025

10/10 Excellent

Elbano

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an awesome resort, all inclusive, all parks included, transportation, food, activities. The spa is wonderful!
Stayed 3 nights in Aug 2025

6/10 Okay

Sally

Traveled with family
I like the food schedule, I don’t like the front desk service without service,i don’t like the room smelling .
Stayed 4 nights in Aug 2025

10/10 Excellent

Miguel

Stayed 1 night in Aug 2025

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent
Stayed 3 nights in Aug 2025

4/10 Poor

myriam

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Construction site on hotel property- noise and toxic fume. kids slides not open yet
Stayed 7 nights in Aug 2025

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