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Recent guest reviews

Good to stay for the family. For the price we paid, I was a little disappointed that our room didn’t have a blow dryer and it took two days for them to get us one. I also didn’t appreciate how they first told us that their rooms were not yet clean, but if we insisted on getting one at 3pm, we can settle for a King size bed. I don’t know why they would do this after charging an arm and a leg for TRO extra people in our room: 2 adults 2 kids. Overall, if you plan your day properly: park visits, meals, activities then it’s worth it. You get good good, everywhere in the hotel is a photo opportunity, and the parks were great. Our kids liked the different pools and parks (especially Xenses, Xenotes and Xplor)

The food was delicious and there was a lot to do at the hotel. The staff was extremely helpful and friendly and the rooms were clean and had all one needs

Excellent

Incredible!

We had a great experience. The hotel is beatiful and clean. The staff is very friendly and caring. The views are amazing.

Beautiful resort, very very clean, staff is visible throughout the entire park, the artwork and detail in every part of the resort is impressive

The property was gorgeous and the staff was amazing. They were a bit disorganized with that COVID Test and transfer us back to the airport but other than that we had a great vacation.

Staff was very disappointing.

Beautiful and very clean

Amazing experience !!!

N/A

We loved the ambiance. The views were amazing and the staff was friendly and helpful. The food was amazing and the room was beautiful. Unfortunately our neighbors were loud and every night around 3 or 4 someone above us was using a power tool of some kind. It sounded like a grinder. We called twice and the second time they were able to determine that matainance was working above us. (They are not supposed to be working until 9am...) The hallways echo a lot as they are open air with no carpets. Basically we did not get to sleep. In all honesty, we wanted to bring the kids in a few years but now we are not sure we want to go back because we could really enjoy the resort because we got little sleep. I expect this is not typically and we were just unlucky. Please take this review with a grain of salt.

The hotel is huge and it has some very pretty areas. It is, though, far more expensive than what we expected.

The shouw

Check in was not the best. But the experience made up for it. Staff, food, and architecture was excellent.

Carr. Chetumal - Puerto Juarez Km. 282 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Xcaret Eco Theme Park and Ferry to Cozumel
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Xcaret Mexico - All Inclusive places you next to Xcaret Eco Theme Park and within a 5-minute drive of other popular sights like Xplor Theme Park. This 900-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a full-service spa, and 12 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to noon. There are ample dining options with 12 onsite restaurants, including CHIBALI, which specializes in Mexican cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 900 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and slippers, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free minibar items, espresso makers, and free newspapers are also standard.


Property features

Guests of Hotel Xcaret Mexico - All Inclusive have access to a full-service spa, 10 outdoor pools, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a 24-hour gym, a sauna, and free WiFi in public areas.

Room options

Suite Ocean Front Family

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite Adults

1 King Bed | 2 Queen Beds | Sleeps 3

Suite Garden

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite

1 King Bed | 2 Queen Beds | Sleeps 4

Guest reviews for Hotel Xcaret Mexico - All Inclusive

Everyone (47) Couples (28) Family (37)
4
Family

Good to stay for the family. For the price we paid, I was a little disappointed that our room didn’t have a blow dryer and it took two days for them to get us one. I also didn’t appreciate how they first told us that their rooms were not yet clean, but if we insisted on getting one at 3pm, we can settle for a King size bed. I don’t know why they would do this after charging an arm and a leg for TRO extra people in our room: 2 adults 2 kids. Overall, if you plan your day properly: park visits, meals, activities then it’s worth it. You get good good, everywhere in the hotel is a photo opportunity, and the parks were great. Our kids liked the different pools and parks (especially Xenses, Xenotes and Xplor)

By , from SAN RAMON on Apr 10, 2022

Review comment responded on Apr 10, 2022

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

5
Partner Couples

The food was delicious and there was a lot to do at the hotel. The staff was extremely helpful and friendly and the rooms were clean and had all one needs

By on Mar 24, 2022

Review comment responded on Mar 27, 2022

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

5
Everyone

Excellent

By on Mar 1, 2022

Review comment responded on Mar 3, 2022

We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!

2
Everyone

By on Feb 27, 2022

5
Everyone

Incredible!

By on Feb 21, 2022

Review comment responded on Feb 22, 2022

We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!

5
Everyone

By on Feb 3, 2022

5
Everyone

By on Jan 27, 2022

5
Family

We had a great experience. The hotel is beatiful and clean. The staff is very friendly and caring. The views are amazing.

By on Dec 27, 2021

Review comment responded on Dec 27, 2021

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

5
Family with small children

Beautiful resort, very very clean, staff is visible throughout the entire park, the artwork and detail in every part of the resort is impressive

By , from Pomona on Nov 22, 2021

Review comment responded on Nov 24, 2021

We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!

5
Family with small children

The property was gorgeous and the staff was amazing. They were a bit disorganized with that COVID Test and transfer us back to the airport but other than that we had a great vacation.

By on Oct 3, 2021

Review comment responded on Oct 6, 2021

We appreciate such a great rating from your experience at Hotel Xcaret México. Come back soon!

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