Good to stay for the family. For the price we paid, I was a little disappointed that our room didn’t have a blow dryer and it took two days for them to get us one. I also didn’t appreciate how they first told us that their rooms were not yet clean, but if we insisted on getting one at 3pm, we can settle for a King size bed. I don’t know why they would do this after charging an arm and a leg for TRO extra people in our room: 2 adults 2 kids. Overall, if you plan your day properly: park visits, meals, activities then it’s worth it. You get good good, everywhere in the hotel is a photo opportunity, and the parks were great. Our kids liked the different pools and parks (especially Xenses, Xenotes and Xplor)
The food was delicious and there was a lot to do at the hotel. The staff was extremely helpful and friendly and the rooms were clean and had all one needs
Excellent
Incredible!
We had a great experience. The hotel is beatiful and clean. The staff is very friendly and caring. The views are amazing.
Beautiful resort, very very clean, staff is visible throughout the entire park, the artwork and detail in every part of the resort is impressive
The property was gorgeous and the staff was amazing. They were a bit disorganized with that COVID Test and transfer us back to the airport but other than that we had a great vacation.
Staff was very disappointing.
Beautiful and very clean
Amazing experience !!!
N/A
We loved the ambiance. The views were amazing and the staff was friendly and helpful. The food was amazing and the room was beautiful. Unfortunately our neighbors were loud and every night around 3 or 4 someone above us was using a power tool of some kind. It sounded like a grinder. We called twice and the second time they were able to determine that matainance was working above us. (They are not supposed to be working until 9am...) The hallways echo a lot as they are open air with no carpets. Basically we did not get to sleep. In all honesty, we wanted to bring the kids in a few years but now we are not sure we want to go back because we could really enjoy the resort because we got little sleep. I expect this is not typically and we were just unlucky. Please take this review with a grain of salt.
The hotel is huge and it has some very pretty areas. It is, though, far more expensive than what we expected.
The shouw
Check in was not the best. But the experience made up for it. Staff, food, and architecture was excellent.
Hotel Xcaret Mexico - All Inclusive places you next to Xcaret Eco Theme Park and within a 5-minute drive of other popular sights like Xplor Theme Park. This 900-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a full-service spa, and 12 restaurants.
Free full breakfast is served each morning from 7:00 AM to noon. There are ample dining options with 12 onsite restaurants, including CHIBALI, which specializes in Mexican cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.
The 900 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and slippers, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free minibar items, espresso makers, and free newspapers are also standard.
Guests of Hotel Xcaret Mexico - All Inclusive have access to a full-service spa, 10 outdoor pools, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a 24-hour gym, a sauna, and free WiFi in public areas.
Good to stay for the family. For the price we paid, I was a little disappointed that our room didn’t have a blow dryer and it took two days for them to get us one. I also didn’t appreciate how they first told us that their rooms were not yet clean, but if we insisted on getting one at 3pm, we can settle for a King size bed. I don’t know why they would do this after charging an arm and a leg for TRO extra people in our room: 2 adults 2 kids. Overall, if you plan your day properly: park visits, meals, activities then it’s worth it. You get good good, everywhere in the hotel is a photo opportunity, and the parks were great. Our kids liked the different pools and parks (especially Xenses, Xenotes and Xplor)
The food was delicious and there was a lot to do at the hotel. The staff was extremely helpful and friendly and the rooms were clean and had all one needs
Thank you for your perfect rating of our property! We are glad to know you liked our resort!
Excellent
We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!
Incredible!
We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!
We had a great experience. The hotel is beatiful and clean. The staff is very friendly and caring. The views are amazing.
Thank you for your perfect rating of our property! We are glad to know you liked our resort!
Beautiful resort, very very clean, staff is visible throughout the entire park, the artwork and detail in every part of the resort is impressive
We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!
The property was gorgeous and the staff was amazing. They were a bit disorganized with that COVID Test and transfer us back to the airport but other than that we had a great vacation.
We appreciate such a great rating from your experience at Hotel Xcaret México. Come back soon!
Thank you for your perfect rating of our property! We are glad to know you liked our resort!