Grand Sunset Princess - All Inclusive

Choose dates to view prices

Where to?

Dates

April 2026

May 2026

On the beach, white sand, free beach shuttle, free beach cabanas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Breakfast included
Parking included

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪16 min walk‬
Place, Playa del Carmen Main Beach
‪13 min drive‬
Place, Xcaret Eco Theme Park
‪23 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪45 min drive‬

Room options

Deluxe Suite, Garden View

Very good

Garden view
597 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Suite, Pool Access (with Bathtub, Pool View)

Very good

597 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Family Club Room - Pool Access, Pool View

Good

640 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

Family Club Deluxe

Good

Garden view
635 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

Platinum Suite

Very good

640 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Laguna Villa Suite

Wonderful

640 sq ft
1 bedroom
Sleeps 2
1 King Bed

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

Exceptional

592 sq ft
Sleeps 3

Triple Room Luxury with Pool View

592 sq ft
Sleeps 3

Single Room Premium with Garden View

656 sq ft
Sleeps 1

Single Room with Lake View

731 sq ft
Sleeps 1

Single Room Deluxe with Garden View

Wonderful

592 sq ft
Sleeps 1

Double Room Deluxe with Garden View

592 sq ft
Sleeps 3

Quadruple Room Deluxe with Garden View

592 sq ft
Sleeps 4

Single Room Deluxe with Garden View

592 sq ft
Sleeps 2

Single Room Deluxe with Garden View

592 sq ft
Sleeps 3

Triple Room Deluxe with Garden View

592 sq ft
Sleeps 3

Triple Room Deluxe with Garden View

592 sq ft
Sleeps 4

Single Room Luxury with Pool View

592 sq ft
Sleeps 1

Double Room Luxury with Pool View

592 sq ft
Sleeps 2

Single Room Premium with Garden View

656 sq ft
Sleeps 2

Double Room Premium with Garden View

656 sq ft
Sleeps 3

Double Room Premium with Garden View

656 sq ft
Sleeps 2

Double Room Premium with Garden View

656 sq ft
Sleeps 3

Quadruple Room Premium with Garden View

656 sq ft
Sleeps 4

Triple Room Premium with Garden View

656 sq ft
Sleeps 3

Triple Room Premium with Garden View

656 sq ft
Sleeps 4

Double Room with Lake View

731 sq ft
Sleeps 2

Super Saver

Exceptional

512 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Platinum Suite Plunge Pool

Exceptional

484 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Playa del Carmen

Within a short walk of Playa Xcalacoco, Grand Sunset Princess - All Inclusive is within a mile (2 km) of Chun-Zumbul (diving site). This 672-room, 5-star property has 12 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playa Xcalacoco - 16 min walk - 0.9 miles
Quinta Avenida - 12 min drive - 4.9 miles
Playa del Carmen Main Beach - 13 min drive - 4.9 miles
Maroma Beach - 17 min drive - 8.7 miles
Xcaret Eco Theme Park - 23 min drive - 11.4 miles

Getting around

Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

‪Amaranto - ‬15 min walk
‪Fresco Bar - ‬8 min walk
‪Mike’s Coffee - ‬17 min walk
‪Piano Bar - ‬17 min walk
‪Steakhouse - ‬12 min walk

About this property

Grand Sunset Princess - All Inclusive

Grand Sunset Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a free water park. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.

Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Free minibar items, furnished balconies, and espresso makers are other standard amenities. Change of towels is available on request.

6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas

Pool
Hot tub
Breakfast included
All inclusive

$191 nightly

Apr 26 - Apr 27

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Free uncovered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
15 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Naranja
Grill Restaurant
Internacional Restaurant
Italian Restaurant
Mexican Restaurant

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Hot tub
Indoor pool
Nightclub
Playground
Sauna
Shopping
Steam room
Table tennis
Tennis lessons

Family friendly

12 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Indoor pool
Laundry facilities
Lifeguards on site
Living room
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

No elevator

Banquet hall
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Renovated entire property - November 2025
Smoking not allowed
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Towels provided

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Living room
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: MXN 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
This property uses eco-friendly cleaning products.
Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of Apr 11, 2026, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on Apr 12, 2026 start from $223, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see around Grand Sunset Princess - All Inclusive?

This property is located in Playa del Carmen, a short 13-minute walk from Playa Xcalacoco and also 16 minutes on foot from Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is parking available on site at Grand Sunset Princess - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is a spa located at Grand Sunset Princess - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and body wraps.

Are there luxury amenities available at Grand Sunset Princess - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, 10 restaurants, and 2 beach bars at this property.

Does Grand Sunset Princess - All Inclusive include a casino at the property?

No, Grand Sunset Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sunset Princess - All Inclusive?

Yes, this property has an indoor pool as well as 12 outdoor pools and 4 hot tubs. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Sunset Princess - All Inclusive good for couples?

This beachfront property offers many amenities for couples such as 2 beach bars and some guestrooms include a private pool and a private hot tub.

Does Grand Sunset Princess - All Inclusive have a hot tub?

No, but this property does have a sauna.

Does Grand Sunset Princess - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sunset Princess - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Sunset Princess - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Sunset Princess - All Inclusive.

Does Grand Sunset Princess - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How close is the airport from Grand Sunset Princess - All Inclusive?

The closest major airport to Grand Sunset Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.4 mi away (280 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.5 mi away.

Are there rooms with balconies that I can book at Grand Sunset Princess - All Inclusive?

Yes, every guestroom at Grand Sunset Princess - All Inclusive comes with a furnished balcony and some offer lake and garden views.

Does Grand Sunset Princess - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Grand Sunset Princess - All Inclusive if you plan to say "I do" during your trip.

Grand Sunset Princess - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

ekaterina

Jan 11, 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Joanne

Traveled with partner

Jan 9, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded

Stayed 9 nights in Dec 2025

6/10 Okay

Viachaslau

Traveled with family and small children, Traveled with family

Jan 9, 2026

Disliked: Amenities

Our stay at the hotel in Mexico was just okay overall. While the property itself has potential, about half of the resort was under construction during our visit, which significantly affected the atmosphere. There was noticeable noise during the day, limited access to certain areas, and it didn’t feel like the relaxing getaway we were expecting. The beach was also a major disappointment. There were far too many rocks, making it difficult and unsafe to enter the water. We personally saw multiple guests get injured, which took away from what should have been one of the highlights of the resort. I want to note that I am always generous and tip well when traveling, especially in resorts like this. Unfortunately, despite that, the staff often didn’t seem happy or appreciative, and some interactions felt indifferent or unwelcoming. The experience wasn’t terrible, but it also didn’t live up to expectations given the price and reputation. With the construction completed, safer beach conditions, and better staff engagement, this resort could be much better.

Stayed 6 nights in Dec 2025

2/10 Terrible

ANIS

Jan 8, 2026

2/10 Terrible

Rogitta

Jan 7, 2026

Stayed 7 nights in Dec 2025

10/10 Excellent

Aide

Jan 7, 2026

Stayed 7 nights in Dec 2025

8/10 Good

annie

Traveled with family

Jan 7, 2026

Liked: Cleanliness, amenities, property conditions & facilities

did a lot of research when trying to find a place to stay in Mexico and these reviews helped! So I’ll share my honest opinion.. First of all we chose Playa Del Carmen over Cancun because we wanted a little more wildlife and we are not into the party scene. The resort was really good. It isn’t bougie or luxurious, but well maintained, safe and clean. We did think it was mostly beautiful. The restaurants were great, steakhouse was best. Staff was super nice. We had everything we needed… the beach is OK. It isn’t the most beautiful beach. It’s not very expansive and you can’t really go out into the water and explore much. However you can walk up the coastline and find some nice spots to look for shells, etc. The beaches are definitely better up in Cancun… we upgraded to a room that had a swim out balcony, which was really lovely. I don’t think we would have swam quite as much if the pool wasn’t right outside of our room so that was really fun. However, the pool is ice cold! I’m not sure how they accomplish getting the water so cold but it’s a good 10 to 20° colder than the ocean even LOL .., we did have a coatimundi animal break into our room and trash it one day so keep your doors locked when not there! But the animals are awesome, we saw wild monkeys, deer and iguanas all over.. the resort is not crowded. It was really peaceful. Good restaurants. I’d stay here again. Having all inclusive was so convenient. Bring money to tip everyone though… we did Xcaret and it was just ok.

Stayed 7 nights in Dec 2025

10/10 Excellent

Frank

Jan 5, 2026

Stayed 7 nights in Dec 2025

6/10 Okay

Sharree

Jan 5, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

No hot tub for every guest to use. Small things like no mag mirror in bathroom and the app was difficult to use and make reservations. I had no way of knowing when activities were happening on the property. The property is very clean and the staff was nice. The family side was close so there were a lot of kids running around. My experience on the adult side may have been different if it was only adults. I would recommend for families

Stayed 4 nights in Jan 2026

10/10 Excellent

Justin

Jan 4, 2026

Stayed 6 nights in Dec 2025

6/10 Okay

Kimbalee

Traveled with family and small children

Jan 4, 2026

Disliked: Amenities

Hotel under construction. Staff harassed me to go to timeshare meetings.

Stayed 6 nights in Dec 2025

8/10 Good

Michael

Traveled with partner

Jan 4, 2026

Liked: Cleanliness

Everything was ok

Stayed 6 nights in Dec 2025

10/10 Excellent

Nermin

Jan 3, 2026

Stayed 6 nights in Dec 2025

4/10 Poor

Daxsha

Jan 2, 2026

Stayed 5 nights in Nov 2025

10/10 Excellent

Joydeep

Traveled with family and small children

Jan 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great experience. Recommend 100% Went there with the family and everyone had a great and relaxing time..

Stayed 9 nights in Dec 2025

6/10 Okay

Kimbalee

Jan 1, 2026

Disliked: Amenities, property conditions & facilities

From from the moment we arrived we were harassed by staff to a presentation. They promised us a fourth day three night trip, but we never received it because we weren’t willing to drop $5000 to be a part of some form of a timeshare. It was a horrible experience and I probably will never go back.

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Antonio

Jan 1, 2026

Stayed 10 nights in Dec 2025

2/10 Terrible

Dina

Dec 31, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Our stay at Grand Riviera Princess was a disaster. We travel to Mexico often, and this was by far the worst resort experience we’ve had. At check-in, our luggage was taken by a separate cart, but we were given incorrect directions on where to go. We were told to wait for a shuttle but were never shown the correct pickup location. We wandered the massive property in the wrong direction for over an hour until I had to return to the front desk and force an employee to walk us to the right spot. No one explained any amenities — no shows, schedules, or directions. The buffet was terrible, with very limited and poor-quality options. The property is dated and poorly maintained. Pools had heavy rust stains and were not heated. The beachfront was unsafe and unusable — erosion, fallen palm trees in the water, exposed roots, rocks, and garbage. No one was swimming. Inside the room/buildings: broken lighting (no parts to fix it), a toilet not anchored to the floor, and bat droppings on interior walls. After completing the survey, we were called to the concierge office. The employee was dismissive, only writing notes and repeatedly saying he was “not allowed to compensate” us — even though I never asked for compensation. I was explaining guests should be warned in advance about major issues. He promised management would follow up. No one ever did. Poor management, poor maintenance, zero customer care. We will never return!

Stayed 4 nights in Dec 2025

6/10 Okay

Ramona

Dec 30, 2025

Liked: Cleanliness, property conditions & facilities

The room and hotel were beautiful and well maintained. Most of the staff did not speak to you unless you addressed them first. Bartenders were very friendly. There needs to be more entertainment throughout the day and at night. There was no night life. Had to leave the hotel in order to have a good time at night. The food was ok, nothing grand.

Stayed 6 nights in Dec 2025

6/10 Okay

Liesbet M

Dec 30, 2025

Stayed 5 nights in Dec 2025

10/10 Excellent

Mehrdad

Traveled with family

Dec 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best of all are the staff. Super kind. Next the best service, very clean pools. Great food. Our entire family had fun

Stayed 5 nights in Dec 2025

8/10 Good

Amber

Traveled with family

Dec 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a great stay. There was some construction going on so some of the resort was closed. The rooms were clean and well kept up with while we were there. The staff was very friendly and helpful.

Stayed 6 nights in Dec 2025

2/10 Terrible

Gaurao Vijay

Traveled with family

Dec 29, 2025

Disliked: Cleanliness, property conditions & facilities

My experience with Expedia and Grand Sunset Princess was extremely disappointing and stressful. Upon arrival at the hotel, I was told that my booking showed an infant instead of a child. This was shocking because there is no clear or obvious option in the Expedia app that shows this distinction, and I have booked many trips through different platforms without ever making such a mistake. Instead of trying to resolve this reasonably, the hotel staff refused to acknowledge that this could be a system or app issue. They demanded that I pay an extra fee based on the same-day hotel rate, which was significantly higher than the rate I originally booked. This felt unfair and exploitative. I contacted Expedia expecting support, but they were equally unhelpful. The agent gave me only two options: Pay the inflated difference demanded by the hotel, or Cancel the booking and receive a refund only according to hotel policy, which meant not a full refund. This completely defeats the purpose of booking through an agent or travel platform—to help resolve issues when something goes wrong. Neither Expedia nor Grand Sunset Princess showed any willingness to take responsibility or offer a fair solution for what was clearly a minor and unintentional booking issue. The lack of customer support, flexibility, and basic understanding ruined the start of my vacation I strongly advise travelers to avoid using the Expedia app and to think twice before book this hotel

Stayed 4 nights in Dec 2025

2/10 Terrible

Layla

Traveled with family

Dec 29, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Due to a last minute booking glitch the previous day and despite multiple attempts to call the reservations line and not getting through to the correct service or being disconnected. My daughter was left off my original booking I made directly with the resort. This was on Dec 23rd. I thought we would rectify this and pay the difference when we got to the hotel but front desk staff told me I would have to make an entire new booking (and an additional room) for my daughter who is 16 and that because reservations is located in Spain and closed early for holiday Dec 24th, it was not available to add her to my existing reservation and told me to book through Expedia. The Expedia booking process was good. After having to pay an astronomical amount and booking a second room that we did not use we were given our room. Immediately upon entering the resort we noticed very few guests. The front lobby was much as I remembered it from two years ago, even updated. But once we entered the resort grounds itself, we were disappointed to see that it appeared somewhat run down and neglected. The room we were given was also updated but had an open concept glass bathroom that lacked privacy and disturbed the other person as the lights shone through to the sleeping area when someone used it at night. On our last night we had a very disturbing and scary experience in which we were targeted and followed by three men and made to feel intimidated. I am also reporting this incident directly.

Stayed 3 nights in Dec 2025

6/10 Okay

Linda

Dec 28, 2025

Liked: Cleanliness

No where for soap or shampoo in shower. Room numbers in hall are incorrect. Half the resort was under construction. No stairs in or out of pools. Food and services were excellent, facilities was challenging. An animal opened the closed screen door and came in our room one night!

Stayed 7 nights in Dec 2025

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Sunset Princess - All Inclusive

Similar properties

Grand Riviera Princess - All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink