The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only hotel with 3 restaurants and 2 hot tubs
VIP Access

Choose dates to view prices

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Property video
Exterior
1 bedroom, in-room safe, blackout drapes, iron/ironing board
Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(120 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(21 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 482 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, City View

  • 482 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Central Square - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Las Helodias - ‬1 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, an indoor pool, and an outdoor pool. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only hotel include a gym, 2 hot tubs, and a sauna.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include furnished balconies, iPod docks, and sitting areas. Housekeeping is available on request.
2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.83 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Jan 1, 2026, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Jan 13, 2026 start from $147.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach within a short drive.

Is there parking available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Okom is the hotel's spa and services include Swedish massages, deep-tissue massages, aromatherapy, and body wraps.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, this hotel has an indoor pool as well as an outdoor pool and 2 hot tubs. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This adults-only hotel offers many amenities for couples, including Champagne service as well as an outdoor pool and a poolside bar.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a hot tub?

Yes, this hotel has 2 spa tubs.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Are there connecting rooms at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is Cozumel Intl. Airport (CZM), which is 21.6 mi away (278 minutes by car).

Are there rooms with balconies at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites comes with a furnished balcony with some featuring ocean or city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 752 out of 1217 reviews
Rating 8 - Good. 249 out of 1217 reviews
Rating 6 - Okay. 111 out of 1217 reviews
Rating 4 - Poor. 55 out of 1217 reviews
Rating 2 - Terrible. 50 out of 1217 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is super loud in the morning. Expect to be awoken at 6 am every morning as the staff prepare for the hotel breakfast. Even with a noise machine we could not drown out the sound of plates and cutlery slamming into each other. Would not recommend or return here.
Stayed 3 nights in Nov 2025

6/10 Okay

Ruben

Traveled with group
Liked: Cleanliness, staff & service
The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues
Stayed 3 nights in Sep 2025

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Tiffany, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay celebrated two birthdays the staff went above and beyond for us will be returning in March 26
Stayed 4 nights in Sep 2025

10/10 Excellent

Victor-Carlos L

Liked: Cleanliness, staff & service, property conditions & facilities
My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.
Stayed 3 nights in Sep 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Sep 2025

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
We were visiting the Yucatan Peninsula area for 2 weeks and decided to end our stay at the Reef 28 having stayed there before. Our selected room was a Grand Master Suite which was outstanding and very spacious and comfortable. The food at the Cantina Capricho was some of the best Mexican food But is not traditional as you might think. It reminded me more of some of the great restaurants in Oaxaca. The breakfast buffet was very good as well. The condition of the Roof Top, specifically the pool and spa's which have been resurfaced (and very poorly)since a prior visit several year ago and in need of a complete renovation. They also chose to shut down parts of the pool area inconveniencing the guest. On our final day it was so frantic that the Mgmt compressed all guest to the tiny section of the upper pool area with no prior notification. This left several guest without seating or scrambling for what to do. As far as the General Management of this Reef property goes. SOMETIMES THE KINDEST WORD IN ALL THE WORLD IS THE UNKIND WORD UNSAID. That being said the employees, especially Brenda in guest services are excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Tamika, Seabrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel would stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

isidro Ricardo, modesto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option to a resort in pdc. Adults only no drama. Awesome staff. See u guys soon
Stayed 5 nights in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Kiara, brooklyn

Stayed 5 nights in Sep 2025

10/10 Excellent

Anthony

Stayed 5 nights in Sep 2025

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-inclusive food was quite good. Our Deluxe room was super comfortable. Staff is very helpful.
Stayed 3 nights in Aug 2025

10/10 Excellent

Amelia

Stayed 3 nights in Sep 2025

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, bar, transportation
Stayed 4 nights in Sep 2025

10/10 Excellent

JOYCELYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!
Stayed 5 nights in Sep 2025

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was really good. there is not beach at this hotel, but the transfer to the other Reef beach hotels and spend there the day with all the accomodations was great and for a small fee.
Stayed 3 nights in Sep 2025

10/10 Excellent

Annick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing food, walking distance to the 5th avenue, walking distance to the beach! Everything was perfect! Thank you Anel for your wonderful service 🙏
Stayed 3 nights in Sep 2025

6/10 Okay

EMIRHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a gateway in couple. Be carefull with their gratuity regarding going to another hotel and showing your credit card ;)
Stayed 5 nights in Jul 2025

10/10 Excellent

Benjamin

Stayed 6 nights in Jul 2025

6/10 Okay

Anishia

Liked: Cleanliness, staff & service, property conditions & facilities
Hyped up more than it was but enjoyed a few things about the property
Stayed 3 nights in Sep 2025

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, all the food was good
Stayed 3 nights in Aug 2025

4/10 Poor

Jacob

Stayed 7 nights in Aug 2025

10/10 Excellent

Katika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only - relaxing - calm. Food was 10000/10! Didn’t have one bad meal. Rooftop was so enjoyable. Spa (massages and hydrotherapy was incredible ). The staff was really professional, helpful and kind! Excellent choice for rest and relaxation.
Stayed 3 nights in Aug 2025