The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs

VIP Access

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Where to?

Dates

November 2025

December 2025

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Place, Quinta Avenida
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪3 min walk‬
Place, Mamitas Beach
‪3 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪67 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Deluxe Junior Suite, 2 Queen Beds

Excellent

482 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Master Suite

Exceptional

1079 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

Very good

482 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

1479 sq ft
1 bedroom
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, Partial Ocean View

Very good

482 sq ft
1 bedroom
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, City View

482 sq ft
1 bedroom
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

482 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

Exceptional

1479 sq ft
1 bedroom
Sleeps 2
1 King Bed

Elite Junior Suite

Exceptional

Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Quinta Avenida - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 3 min walk - 0.2 miles
Mamitas Beach - 3 min walk - 0.2 miles
Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
Playa del Carmen Maritime Terminal - 7 min drive - 1.4 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Starbucks - ‬2 min walk
‪El Diez, Parrilla Argentina - ‬2 min walk
‪Micaela's - ‬2 min walk
‪Amorino - ‬1 min walk
‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, an indoor pool, and an outdoor pool. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this adults-only hotel include a gym, 2 hot tubs, and a sauna.

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include furnished balconies, iPod docks, and sitting areas. Housekeeping is available on request.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
All inclusive
Spa
Free WiFi

$197 nightly

Nov 2 - Nov 3

Total with taxes and fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$351 nightly

Nov 3 - Nov 4

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free covered self parking on site
Free covered valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
2 bars/lounges
3 restaurants
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

18-hole adjacent golf course
2 hot tubs
Bicycle storage
Billiards/pool table
Full-service spa
Gym
Indoor pool
Outdoor pool
Sauna
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Accessible shuttle
Elevator (48 inch wide door)
Front entrance ramp
Handrails in stairways
Pool hoist on site
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (35 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

1 building
4 floors
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
iPod dock

Food and drink

Champagne service
Coffee/tea maker
Microwave

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free local calls
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 2.77 per accommodation, per night
Destination fee: USD 1.24 per accommodation, per night
Resort fee: USD 10 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 10:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Nov 3, 2025 start from $144.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Is parking available on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Okom is the hotel's spa and services include Swedish massages, deep-tissue massages, body wraps, and aromatherapy.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, this hotel has an indoor pool as well as an outdoor pool and 2 hot tubs. Guests have pool access between 8:00 AM and 10:00 PM.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites good for couples?

This adults-only hotel offers many amenities for couples, including Champagne service as well as an outdoor pool and a poolside bar.

Are there hot tubs at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, this hotel has 2 spa tubs.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Are there connecting rooms at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is Cozumel Intl. Airport (CZM), which is 21.6 mi away (278 minutes by car).

Can I book a room with a balcony at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites comes with a furnished balcony with some featuring ocean or city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Okay

Denise, tobyhanna

Traveled with partner, Traveled with family

Aug 2, 2025

Disliked: Amenities

I thought I was at an all inclusive and was told I was ordering too much food and if I didn’t eat it I would be charged. Never heard of such thing and have stayed at way better places that did not tell me such thing

Stayed 6 nights in Jul 2025

6/10 Okay

Brian

Aug 2, 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

NORMA

Aug 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2025

6/10 Okay

Ashley

Aug 1, 2025

The location of the property is perfect! The cleanliness and the food options at the hotel leave a lot to be desired.

Stayed 3 nights in Jul 2025

8/10 Good

Sharicka

Traveled with partner

Jul 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.

Stayed 5 nights in Jul 2025

4/10 Poor

Stevan Sabah, Windsor

Jul 31, 2025

Liked: Cleanliness, property conditions & facilities

They didn’t show what is included and when we arrived there was not all inclusive like how I pay for

Stayed 7 nights in Jul 2025

10/10 Excellent

Shannon

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.

Stayed 1 night in Jul 2025

10/10 Excellent

Shannon

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2025

10/10 Excellent

Shamroze, Conroe

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooftop view was great. Friendly staff!

Stayed 4 nights in Jul 2025

4/10 Poor

Ciji

Jul 29, 2025

Disliked: Property conditions & facilities

Room was ok, down side I came for my wife birthday and asked for staff to decorate

Stayed 4 nights in Jul 2025

10/10 Excellent

Terrence

Jul 29, 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

JOSEPH

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay

Stayed 3 nights in Jul 2025

10/10 Excellent

Antonisha

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Definitely will be going back

Stayed 3 nights in Jul 2025

10/10 Excellent

Laron

Jul 27, 2025

Stayed 3 nights in Jul 2025

6/10 Okay

Phil

Jul 27, 2025

Disliked: Staff & service, amenities, property conditions & facilities

All inclusive is a scam. Only a selection of things on the menu are all inclusive. Things with * arent included. Don julio blanco not even included. Only draft beer included no cans.

Stayed 2 nights in Jul 2025

10/10 Excellent

jason

Jul 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location and great rooftop

Stayed 3 nights in Jul 2025

6/10 Okay

Cesar

Traveled with group

Jul 25, 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Sintiat

Traveled with partner

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a nice place with great staff and services.

Stayed 4 nights in Jul 2025

10/10 Excellent

Marian

Traveled with family

Jul 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The all inclusive really pays off, especially the access to the other resorts, it's definitely a good deal. From staff, to food and facilities, everything is awesome.

Stayed 5 nights in Jul 2025

8/10 Good

Alfredo

Traveled with partner

Jul 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great time

Stayed 4 nights in Jul 2025

10/10 Excellent

Nekida Tyesha

Jul 23, 2025

Liked: Cleanliness, property conditions & facilities

Very nice

Stayed 5 nights in Jul 2025

10/10 Excellent

Ayesha

Jul 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth every dollar spent

Beautiful Adults only property. Great food and drink options. Walking distance from a lot of entertainment.

Stayed 4 nights in Jul 2025

10/10 Excellent

Ankit

Jul 20, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Liznel

Jul 19, 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

Corine

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the Reef28 . It was very enjoyable and clean. The room was very spacious, loved the bathroom . The customer service was 10/10, walking distance to 5th Ave and Taxi service was always available . Would definitely book again when visiting Playa Del Carmen.