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Recent guest reviews

The staff is incredible. Everyone is very pleasant and goes above and beyond to ensure you have a great experience. The grounds are stunning. Well maintained and very clean. I would highly recommend getting a room with a swimout. If you want to be the life of the party, stay near the main pool in the 2000 room numbers but if you want more privacy, stay in the 5000 room numbers. Everything is within walking distance though so you don’t have to worry about that. Our only complaints were that there could have been more more Mexican food. They have tacos at the pool on tuesdays which were excellent but we would have liked more of that. Also all the complaints about the beach are true. They don’t do a very good job of cleaning up the seaweed on the beach and the smell is awful. However, the sister hotel next door has a very clean beach so just walk down there. It’s very close and easy to walk.

Everything was extremely dated and not well taken care of. The food was bland and the selections were mediocre. If you like burnt waffles, cut up hot dogs and spam then this is the place for you!

We really liked the staff. The staff was wonderful. Rosemer at the buffet was really nice and friendly. Brian at the spa did a lovely job with the fish pedicure. Overall the staff was lovely. The food was tasty and the drinks were good. Only one complaint was our bed in the hotel rooms sheets had a damp smell to them. When we called they quickly sent staff members to change the sheets. This is most likely due to them setting up the room quickly to allow us to check in 30 minutes early.

This stuff very good they boutique overpriced Very professional people and very pleasant

Lots of mosquitos. The food at the restaurants that requires reservation are below average

Most of the staff was great. The food and liquor options are terrible. I have been to several all inclusive resorts and this was the worst.

Great property but the employees made the experience. Only drawback was the seaweed on the beach but that is outside of their control. Great experience.

Great time the 7 days we were there! We will recommend to friend and family

I loved the restaurants on the property! Very good food and great service. However, the room service menu is very limited.

This was our 3rd all inclusive and was our favorite so far. The swim out rooms are a great choice and value. The spa was nice and the foam party was very fun. The food was of good quality as well.

The staff bent over backwards to make sure I was happy, they were kind and polite and ready with a drink.

very nice and clean adult only resort. cheap shuttle to PDC.

My wife and I were looking for a spot to enjoy a nice quiet vacation together. Platinum Yucatan Princess delivered just that! If you are looking to meet new people and party at the pool or just enjoy reading a book quietly poolside this resort has both to offer. The buffet was just OK but the a la carte restaurants were fantastic! Service was amazing too. Our rooms was not clean as we would like, the beach isn't great and the beds were terrible! However, overall we really enjoyed our stay.

Nice hotel. Close to the beach, great food, great staff, clean rooms and property. Will go back!

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Platinum Yucatan Princess Adults Only - All inclusive places you within 3 miles (5 km) of popular attractions like El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 470-room, 4.5-star property has 13 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Relish the international cuisine at Yucatan, one of 6 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 470 air-conditioned accommodations feature furnished balconies and afford space to spread out with living rooms. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free minibar items, coffee makers, and free bottled water are also standard.


Property features

Guests of Platinum Yucatan Princess Adults Only - All inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a fitness center, a spa tub, and a sauna.

Room options

Suite, Round Bed, Swimout (Honeymoon)

King 1 | Sleeps 2

Suite, Round Bed (Honeymoon)

King 1 | Sleeps 2

Deluxe Room (Platinum)

Full 2 | King 1 | Sleeps 3

Deluxe Room, Swimout (Platinum)

Full 2 | King 1 | Sleeps 3

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (69) Couples (43) Business (2) Family (5) Other (4) Friends (6)
2
Everyone

By on Oct 2, 2019

5
Friends

The staff is incredible. Everyone is very pleasant and goes above and beyond to ensure you have a great experience. The grounds are stunning. Well maintained and very clean. I would highly recommend getting a room with a swimout. If you want to be the life of the party, stay near the main pool in the 2000 room numbers but if you want more privacy, stay in the 5000 room numbers. Everything is within walking distance though so you don’t have to worry about that. Our only complaints were that there could have been more more Mexican food. They have tacos at the pool on tuesdays which were excellent but we would have liked more of that. Also all the complaints about the beach are true. They don’t do a very good job of cleaning up the seaweed on the beach and the smell is awful. However, the sister hotel next door has a very clean beach so just walk down there. It’s very close and easy to walk.

By on Sep 19, 2019

5
Everyone

By on Sep 15, 2019

1
Partner Couples

Everything was extremely dated and not well taken care of. The food was bland and the selections were mediocre. If you like burnt waffles, cut up hot dogs and spam then this is the place for you!

By , from Playa del Carmen on Sep 3, 2019

4
Partner Couples

We really liked the staff. The staff was wonderful. Rosemer at the buffet was really nice and friendly. Brian at the spa did a lovely job with the fish pedicure. Overall the staff was lovely. The food was tasty and the drinks were good. Only one complaint was our bed in the hotel rooms sheets had a damp smell to them. When we called they quickly sent staff members to change the sheets. This is most likely due to them setting up the room quickly to allow us to check in 30 minutes early.

By , from Westchester, NY on Sep 3, 2019

5
Everyone

By on Jul 22, 2019

4
Families

This stuff very good they boutique overpriced Very professional people and very pleasant

By on Jul 20, 2019

4
Friends

Lots of mosquitos. The food at the restaurants that requires reservation are below average

By on Jul 17, 2019

2
Friends

Most of the staff was great. The food and liquor options are terrible. I have been to several all inclusive resorts and this was the worst.

By on Jun 26, 2019

5
Partner Couples

Great property but the employees made the experience. Only drawback was the seaweed on the beach but that is outside of their control. Great experience.

By on Jun 8, 2019

Platinum Yucatan Princess Adults Only - All inclusive

Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710
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