Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 13 outdoor pools
VIP Access

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Exterior detail
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(64 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Junior Suite (deluxe)

8.2 out of 10
Very good
(96 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Platinum Yucatan Princess Adults Only - All Inclusive is located within a mile (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). This 470-room, 5-star property has 13 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 17 min drive - 5.9 miles
  • Maroma Beach - 24 min drive - 10.0 miles
  • Xcaret Eco Theme Park - 27 min drive - 12.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬20 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Guests of Platinum Yucatan Princess Adults Only - All Inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and outdoor tennis courts.
Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Free minibar items, furnished balconies, and coffee makers are also available.
13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • No cribs or infant beds are available.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

Will I find all-inclusive rate plans at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on Dec 18, 2025 start from $287.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What is there to do near Platinum Yucatan Princess Adults Only - All Inclusive ?

Guests enjoy the property's location in Playa del Carmen based on their ratings, and it's a short 16-minute walk from Playa Xcalacoco and also 19 minutes on foot from Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is there parking available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Platinum Yucatan Princess Adults Only - All Inclusive ?

Princess Spa Platinum is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Platinum Yucatan Princess Adults Only - All Inclusive feature a casino?

No, Platinum Yucatan Princess Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 13 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 13 outdoor pools, and 6 restaurants.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Platinum Yucatan Princess Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Platinum Yucatan Princess Adults Only - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Platinum Yucatan Princess Adults Only - All Inclusive .

Does Platinum Yucatan Princess Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Platinum Yucatan Princess Adults Only - All Inclusive ?

The closest major airport to Platinum Yucatan Princess Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.2 mi away (288 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Are there rooms with balconies that I can book at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, every guestroom at Platinum Yucatan Princess Adults Only - All Inclusive comes with a furnished balcony with some featuring pool views.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Platinum Yucatan Princess Adults Only - All Inclusive if you plan to say "I do" during your trip.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1591 out of 2908 reviews
Rating 8 - Good. 687 out of 2908 reviews
Rating 6 - Okay. 355 out of 2908 reviews
Rating 4 - Poor. 140 out of 2908 reviews
Rating 2 - Terrible. 135 out of 2908 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nathan William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good stay. We stayed in the Platinum section in the Honeymoon suite. This room was very large, had a jacuzzi tub and a round king size bed. We had a swim out room that also had a jacuzzi tub on the patio although it was not in great shape. We also had a plastic chair outside that was broken almost in half. The staff was mostly nice with a few that just didn't seem to be happy to be there. We tipped generously, but that didn't seem to matter. On the Platinum side there are really only three dinner options. The sushi restaurant was great. We all loved the food. We did not try the hibachi. You need a reservation to do that portion. There was also an Italian restaurant that was very good as well. And a buffet for breakfast, lunch, and dinner options. We had a server named Brian for breakfast every day. He was the best. For pools that are adults only we had two. Our swim out room pools, and another larger pool. Both had bars. Drinks were hit or miss. They could make the normal stuff such as Pina Coladas and Dirty Monkeys. They could also make some mixed drinks such as rum and coke, etc. Not much else. We found a few shots that our group enjoyed, but most were full of their mixer that tasted more like lemon juice. Overall we enjoyed ourselves, but spoke to a few that had just horrible experiences. If you're looking for a cheap vacation, this could be it, but you get what you pay for here.
Stayed 6 nights in Sep 2025

10/10 Excellent

Elva

Liked: Amenities, property conditions & facilities
Great staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Johanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great costumer services so happy we choose it
Stayed 7 nights in Aug 2025

10/10 Excellent

Nakima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been going there for years and the staff is marvelous
Stayed 7 nights in Aug 2025

10/10 Excellent

Erika Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. Room was very clean. Check in was fast and easy. They do need to work on the food the only thing that was good was breakfast They advertise the hibachi restaurant that was not even available very sad because last time we came we enjoyed it and we were looking forward to eating there.
Stayed 4 nights in Aug 2025

6/10 Okay

ROOMAN

Traveled with group
Liked: Cleanliness, property conditions & facilities
Overall good experience.
Stayed 5 nights in Aug 2025

6/10 Okay

Tanya

Liked: Amenities
This hotel is not a 5 star resort. It was 3, at best. The frustrating part is that there's is so much potential. The room smelled moldy and mildewy. Contacted the front desk and they sent up house keeping. We had dinner reservations. Their solution was to use WAY too much air freshner and a scent disk that was stuck in the vent for the AC. The spa was great. The food was ok. The beach was unusable (not the resorts fault, sargassum). Overall we would not stay here again
Stayed 6 nights in Jul 2025

10/10 Excellent

Aslee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Nicholas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Would have liked to seen more activities and more entertainment throughout the day. Also was disappointed that restaurants were closed during our stay. Other than that loved everything about the resort. The staff were friendly and welcoming.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as pictured. We had a swim out room and it was the absolute best! Lots of options for eating…including the sister properties. Nightly entertainment…five stars. Lots of daytime activities to choose from. Excellent time!
Stayed 9 nights in Aug 2025

10/10 Excellent

Summer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the Buffett was not all that good but the actual restaurants were amazing specially the Rodeo Grill!
Stayed 5 nights in Aug 2025

10/10 Excellent

Albert Matthew

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jaikia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly for my entire stay. I enjoyed all the food I ate it was delicious. I'll go back with friends for sure
Stayed 4 nights in Jul 2025

6/10 Okay

Bethzaida, Windham

Traveled with partner
Loved the swim up suit. Was expecting better food half the restaurants were closed. The beach area was dirty and smell was not good.
Stayed 6 nights in Aug 2025

10/10 Excellent

David, HOLLYWOOD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A+ highly recommend
Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful
Stayed 4 nights in Aug 2025

10/10 Excellent

Kashka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very kind & accommodating well dressed staff. Only complaint that I have is could use a full length mirror & the swim out pool area can be very slippery when getting in & out the pool. Be careful
Stayed 4 nights in Aug 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo fue excelente lo único que cambiaría sería unas baldosas de las habitaciones para que el hotel siga conservando su belleza
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have been to many all-inclusive resorts in Mexico. Sadly, this one was the worst so far. The food was less than mediocre, and the rooms were dingy. The staff was great for the most part, but the buffet and restaurants could use a facelift.
Stayed 8 nights in Jul 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this property. Enjoyed excellent food options on the buffet, friendly and accommodating staff, spacious room with stocked mini fridge.
Stayed 4 nights in Aug 2025

10/10 Excellent

Wanda

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Aug 2025

6/10 Okay

Mariely

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay I loved the ambiance and the staff were lovely. I just wish that all of the restaurants were more available to the guests as there was so many people trying to reserve at the same time due to the restaurant only being open one day out of the 5 days I was staying there.
Stayed 3 nights in Jul 2025

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Maria A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was not my favorite
Stayed 2 nights in Aug 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful. Nice staff and the food was deliciouso
Stayed 4 nights in Aug 2025