Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 13 outdoor pools
VIP Access

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
Garden
8 bars/lounges, 2 poolside bars, beach bar
Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite, Hot Tub (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Platinum Yucatan Princess Adults Only - All Inclusive is located within a mile (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). This 470-room, 5-star property has 13 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Gran Coyote Golf - 7 min drive - 2.4 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 2.4 miles
  • Quinta Avenida - 12 min drive - 5.5 miles
  • Tres Rios Ecopark - 12 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Guests of Platinum Yucatan Princess Adults Only - All Inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and outdoor tennis courts.
Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free minibar items, furnished balconies, and coffee makers are also available.
13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • No cribs or infant beds are available.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

Will I find all-inclusive rate plans at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of May 19, 2025, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on May 22, 2025 start from $307.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What is there to do near Platinum Yucatan Princess Adults Only - All Inclusive ?

Guests enjoy the property's location in Playa del Carmen based on their ratings, and it's a short 16-minute walk from Playa Xcalacoco and also 19 minutes on foot from Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is parking available on site at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Platinum Yucatan Princess Adults Only - All Inclusive ?

Princess Spa Platinum is the property's spa and services include hot stone massages, deep-tissue massages, couples treatments, and aromatherapy.

Does Platinum Yucatan Princess Adults Only - All Inclusive feature a casino?

No, Platinum Yucatan Princess Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 13 outdoor pools and a hot tub.

What do couples enjoy most about Platinum Yucatan Princess Adults Only - All Inclusive ?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 13 outdoor pools, and 6 restaurants.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Platinum Yucatan Princess Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Platinum Yucatan Princess Adults Only - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Platinum Yucatan Princess Adults Only - All Inclusive .

Does Platinum Yucatan Princess Adults Only - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Platinum Yucatan Princess Adults Only - All Inclusive ?

The closest major airport to Platinum Yucatan Princess Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.2 mi away (288 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Are there rooms with balconies that I can book at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, every guestroom at Platinum Yucatan Princess Adults Only - All Inclusive comes with a furnished balcony with some featuring pool views.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Platinum Yucatan Princess Adults Only - All Inclusive if you plan to say "I do" during your trip.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1364 out of 2621 reviews
Rating 8 - Good. 663 out of 2621 reviews
Rating 6 - Okay. 326 out of 2621 reviews
Rating 4 - Poor. 139 out of 2621 reviews
Rating 2 - Terrible. 129 out of 2621 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this property made my stay worth coming back. They will take care of anything you need mostly transportation to and from once you arrive. I would provided some type of shuttle service from the Airport to the hotel. Make sure you include some type of pants and a tee/dress shirt a few restaurants don't allow pool wear and open toe shoes. Outside of that, I will stay here again.
Stayed 4 nights in Mar 2025

8/10 Good

Anju

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel overall, however I dont like the trend of hotel bathrooms having semi-see through frosted glass walls etc. In my room, the shower was separate with frosted glass walls, there was a tub in the room, and the toilet was separate. I was staying by myself so i didn't care, but it can be weird if you are staying with friends. I really wish hotels just had normal bathrooms. The food and entertainment at this hotel was good. My only complaint is that the wait at the restaurants for service was sometimes quite long.
Stayed 3 nights in Feb 2025

10/10 Excellent

ALEXANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great food. 2nd time staying here and loved it again. Will definitely come back!
Stayed 4 nights in Feb 2025

6/10 Okay

Thomas Patrick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The good restaurants didn’t open till 6:00. One of them open every other day. Reservations were hard to get in the one unless you wanted to waste an hour in line to see if you could even get a time.
Stayed 5 nights in Feb 2025

8/10 Good

Adam

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay. The whole hotel was clean and well kept. The staff were always friendly and super helpful. Will definitely go back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First tine in Mexico and everything was excellent. I definitely will be back
Stayed 7 nights in Feb 2025

8/10 Good

Laurel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is dated quite a bit, but it was evident that they are trying to take care of it & make improvements. It was a lovely place to eat delicious food, relax, & enjoy some downtime.
Stayed 4 nights in Feb 2025

10/10 Excellent

Daishau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to adults only which has two options was really fun! The staff is great during our stay, drinks and beach are beautiful. We were initially in deluxe side, but that side didn't have the amount of beds available to us so they upgraded us to platinum side the supposed quieter side. I would rate the platinum side as the party side, instead of the deluxe side. The deluxe has a daytime pool party thats why they say its party, but pools close by dinner time- so everyone at night migrates to where music and open bars are. And since any place that has a disco or nightclub and open bar is where night people will be. So near the restaurants and bar is where it gets loud. We almost couldn't sleep with the heavy bass but didn't want to switch rooms a second time. Everything else amazing

8/10 Good

Ai-Ri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only was great. All the staff were very friendly and helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

johannes, uden

Stayed 7 nights in Feb 2025

10/10 Excellent

Norilsa Altagracia, SAN ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was amazing. The staff were so helpful and nice! Food options were not for us but we were able to eat. Would definitely go back
Stayed 5 nights in Feb 2025

8/10 Good

Maggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nunzio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, not huge and not too small. Any concern or request was taken care of immediately. Staff was exceptional; Gordon R. and Luna (sorry don’t recall other names) were very welcoming and provided lots of inclusive activities. Food was very good with lots of variety. Thank you all for a wonderful week!
Stayed 6 nights in Feb 2025

10/10 Excellent

Verna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options were plenty and great tasting. The staff was amazing. Swim up room worth the cost. Definitely going back.
Stayed 6 nights in Feb 2025

10/10 Excellent

Eshetu Getachew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Adults only resort for vacation.
Stayed 7 nights in Feb 2025

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, swim out room was perfect!!! Will return again for sure!!
Stayed 7 nights in Feb 2025

6/10 Okay

TANJA

Liked: Staff & service
Stayed 7 nights in Feb 2025

6/10 Okay

Alessandra

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was a beautiful resort as far as the architecture and rooms were very clean. The food was definitely not the best. It is also a resort with an older crowd therefore if you are looking for music and more live experience I would choose somewhere else. Overall it was a good experience but will going somewhere else next time.
Stayed 4 nights in Feb 2025

4/10 Poor

Elvis

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We just returned from a 7 day vacation in a Platinum swim out. The area and grounds around the resort were very well kept. Between the platinum and deluxe area there were plenty of pools. It never felt too busy. The negatives for my wife and i definitely outweigh the positives. Out of the 4 restaurants we only enjoyed the TexMex and Asian. The gourmet i had the chef special crepe with scallops and shrimp. It came out with a very pungent fish odor. The flavor was that of expired seafood. The other issue we had with the restaurants was the time. By day 3 we just understood that dinner would be 90 to 120 minutes from sit down to leaving. Not sure if the resort was understaffed, but in general all service areas were slow. Other thing that was odd to us is that we could not get water bottles from any of the bars or servers. We've never experienced this before. This is our 7th all inclusive in the past 12 years and overall we just found the resort lacking in hospitality from staff.
Stayed 7 nights in Feb 2025

8/10 Good

Mariam

Liked: Staff & service, amenities, property conditions & facilities
Nice people, good food.
Stayed 3 nights in Jan 2025

10/10 Excellent

Roger L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is just beautiful. The beach area is not very swimmable due to rocks, so bring water shoes. But, it is a beautiful beach. The entertainment was great. They have different types of bands every night. The dance type shows were very professional with great costumes. The fire dancing show outside was the best. The restaurants were good. The buffet could be good if you used the stations where they made hot food. They always have fresh fruits and vegetables. Overall this resort met or exceeded my expectations. We had a great time.
Stayed 7 nights in Feb 2025