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Recent guest reviews

Very nice place to stay. Plenty of things to do. Staff is very friendly. Food was very good and very good varity throughout the resort.

Pros: nice beach Cons: not given the room requested and first room had holes in the shower wall, torn furniture, and a stain on the sheets. When moved to our correct room (two double beds), there were no lightbulbs and the shower didn’t drain, and the tub wouldn’t stay full. While the buffet is decent, there are limited restaurants and it gets repetitive. Staff wasn’t unfriendly, but not as friendly or engaging as at other resorts I’ve been to. Two of us got massages - one good and one terrible.

We loved everything about Platinum Yucatan Princess! Our favorite place we have ever stayed at in Playa Del Carmen!

The public spaces were very nice and clean. The room was slightly worn down, but still spacious. Our room was in the far corner of the hotel, which is about a 10 minute walk to the buffet and to the beach.

The Beach Grill and restaurants had pretty good food! Our room was musty smelling and staff was not eager to please...late night snacks are a joke...

The beach grille was always tasty and fresh. A hot tub would be really nice - the private ones attached to the rooms were loud and most didn’t appear to work.

Very fun pool atmosphere, although not very many chairs. Property was amazing and staff excellent. Incredibly clean and well maintained. Found it ridiculous that men have to wear long pants and closed toe shoes to the restaurants! Ridiculous out dated rule!

Could use more variety on room service menu. We really enjoyed ourselves though. Will def be staying there again!

Love the hotel and amenities. Definitely will return again

The staff is incredible. Everyone is very pleasant and goes above and beyond to ensure you have a great experience. The grounds are stunning. Well maintained and very clean. I would highly recommend getting a room with a swimout. If you want to be the life of the party, stay near the main pool in the 2000 room numbers but if you want more privacy, stay in the 5000 room numbers. Everything is within walking distance though so you don’t have to worry about that. Our only complaints were that there could have been more more Mexican food. They have tacos at the pool on tuesdays which were excellent but we would have liked more of that. Also all the complaints about the beach are true. They don’t do a very good job of cleaning up the seaweed on the beach and the smell is awful. However, the sister hotel next door has a very clean beach so just walk down there. It’s very close and easy to walk.

Everything was extremely dated and not well taken care of. The food was bland and the selections were mediocre. If you like burnt waffles, cut up hot dogs and spam then this is the place for you!

We really liked the staff. The staff was wonderful. Rosemer at the buffet was really nice and friendly. Brian at the spa did a lovely job with the fish pedicure. Overall the staff was lovely. The food was tasty and the drinks were good. Only one complaint was our bed in the hotel rooms sheets had a damp smell to them. When we called they quickly sent staff members to change the sheets. This is most likely due to them setting up the room quickly to allow us to check in 30 minutes early.

This stuff very good they boutique overpriced Very professional people and very pleasant

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Platinum Yucatan Princess Adults Only - All inclusive places you within 3 miles (5 km) of popular attractions like Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. This 470-room, 4.5-star property has 13 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. There are ample dining options with 6 onsite restaurants, including Yucatan, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The 470 air-conditioned accommodations feature furnished balconies and afford space to spread out with living rooms. 42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include free minibar items, coffee makers, and free bottled water.


Property features

Guests of Platinum Yucatan Princess Adults Only - All inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a fitness center, a spa tub, and a sauna.

Room options

Junior Suite, Pool Access ((Swimout) Deluxe)

1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Junior Suite (deluxe)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Deluxe Room, Swimout (Platinum)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Deluxe Room (Platinum)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (64) Couples (15) Family (7)
5
Friends

Very nice place to stay. Plenty of things to do. Staff is very friendly. Food was very good and very good varity throughout the resort.

By on Mar 25, 2020

5
Everyone

By on Mar 22, 2020

2
Family

Pros: nice beach Cons: not given the room requested and first room had holes in the shower wall, torn furniture, and a stain on the sheets. When moved to our correct room (two double beds), there were no lightbulbs and the shower didn’t drain, and the tub wouldn’t stay full. While the buffet is decent, there are limited restaurants and it gets repetitive. Staff wasn’t unfriendly, but not as friendly or engaging as at other resorts I’ve been to. Two of us got massages - one good and one terrible.

By on Mar 16, 2020

5
Partner Couples

We loved everything about Platinum Yucatan Princess! Our favorite place we have ever stayed at in Playa Del Carmen!

By , from Kansas City on Mar 11, 2020

4
Family

The public spaces were very nice and clean. The room was slightly worn down, but still spacious. Our room was in the far corner of the hotel, which is about a 10 minute walk to the buffet and to the beach.

By on Mar 3, 2020

3
Partner Couples Friends

The Beach Grill and restaurants had pretty good food! Our room was musty smelling and staff was not eager to please...late night snacks are a joke...

By , from Des Moines on Feb 25, 2020

4
Friends

The beach grille was always tasty and fresh. A hot tub would be really nice - the private ones attached to the rooms were loud and most didn’t appear to work.

By on Feb 24, 2020

5
Friends

Very fun pool atmosphere, although not very many chairs. Property was amazing and staff excellent. Incredibly clean and well maintained. Found it ridiculous that men have to wear long pants and closed toe shoes to the restaurants! Ridiculous out dated rule!

By , from Long Island, NY on Feb 22, 2020

5
Everyone

By on Jan 3, 2020

4
Everyone

By on Dec 27, 2019

Platinum Yucatan Princess Adults Only - All inclusive

Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710
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