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Recent guest reviews

Great adults only resort. Only issue was our luggage being misplaced by staff 3 hours before our return flight home! They finally got our bags to us at the airport, but not a stress we wanted on our travel day. Otherwise a beautiful, relaxing, well maintained resort.

The main pool was awesome..i like having a room rite at the pool level to just walk out and be in the pool

Overall it was just ok, we’ve stayed here before and it was so nice now it was understaffed and some staff not too friendly

The staff is not there to accommodate you. They pass all of your questions to the next person.

Excellent place, service (Brayn and Nelson) are the best server I have in my life.

Staff was absolutely amazing. Very accommodating and watched out for you.

Avreting

Very nice place to stay. Plenty of things to do. Staff is very friendly. Food was very good and very good varity throughout the resort.

Pros: nice beach Cons: not given the room requested and first room had holes in the shower wall, torn furniture, and a stain on the sheets. When moved to our correct room (two double beds), there were no lightbulbs and the shower didn’t drain, and the tub wouldn’t stay full. While the buffet is decent, there are limited restaurants and it gets repetitive. Staff wasn’t unfriendly, but not as friendly or engaging as at other resorts I’ve been to. Two of us got massages - one good and one terrible.

We loved everything about Platinum Yucatan Princess! Our favorite place we have ever stayed at in Playa Del Carmen!

The public spaces were very nice and clean. The room was slightly worn down, but still spacious. Our room was in the far corner of the hotel, which is about a 10 minute walk to the buffet and to the beach.

The Beach Grill and restaurants had pretty good food! Our room was musty smelling and staff was not eager to please...late night snacks are a joke...

The beach grille was always tasty and fresh. A hot tub would be really nice - the private ones attached to the rooms were loud and most didn’t appear to work.

Very fun pool atmosphere, although not very many chairs. Property was amazing and staff excellent. Incredibly clean and well maintained. Found it ridiculous that men have to wear long pants and closed toe shoes to the restaurants! Ridiculous out dated rule!

Could use more variety on room service menu. We really enjoyed ourselves though. Will def be staying there again!

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Platinum Yucatan Princess Adults Only - All Inclusive places you within 3 miles (5 km) of popular attractions like Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. This 470-room, 5-star property has 13 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. There are ample dining options with 6 onsite restaurants, including Yucatan, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The 470 air-conditioned accommodations feature furnished balconies and afford space to spread out with living rooms. 42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include free minibar items, coffee makers, and free bottled water.


Property features

Guests of Platinum Yucatan Princess Adults Only - All Inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a gym, a sauna, and outdoor tennis courts.

Room options

Junior Suite, Pool Access ((Swimout) Deluxe)

1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Junior Suite (deluxe)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Deluxe Room, Swimout (Platinum)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Deluxe Room (Platinum)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Guest reviews for Platinum Yucatan Princess Adults Only - All Inclusive

Everyone (45) Couples (17) Family (9)
4
Partner Couples

Great adults only resort. Only issue was our luggage being misplaced by staff 3 hours before our return flight home! They finally got our bags to us at the airport, but not a stress we wanted on our travel day. Otherwise a beautiful, relaxing, well maintained resort.

By on Nov 30, 2021

5
Partner Couples

The main pool was awesome..i like having a room rite at the pool level to just walk out and be in the pool

By on Aug 8, 2021

Review comment responded on Sep 13, 2021

Thank you for selecting our Resort and we are glad to know that you enjoyed one of our Swim out rooms.

3
Partner Couples

Overall it was just ok, we’ve stayed here before and it was so nice now it was understaffed and some staff not too friendly

By on Jul 16, 2021

2
Partner Couples

The staff is not there to accommodate you. They pass all of your questions to the next person.

By on Jun 21, 2021

Review comment responded on Jun 21, 2021

Dear Guest, Thank you for your feedback of your recent visit. It surprises us to read that you found some of the staff to be uncooperative as they usually receive great feedback. All staff is trained to be warm and accommodating to our guests; furthermore all guests are valued and given the same level of attention. We shared your comments with our general manager in order to keep the same level of service with all our guests. Kind regards.

4
Everyone

By on May 21, 2021

Review comment responded on Jun 18, 2021

Muchas gracias por su puntuación. Esperamos que pronto pueda regresar. Saludos.

5
Family Friends

Excellent place, service (Brayn and Nelson) are the best server I have in my life.

By on May 20, 2021

Review comment responded on May 20, 2021

Thank you for selecting our Resort and your nice words about our staff

5
Partner Couples

Staff was absolutely amazing. Very accommodating and watched out for you.

By on Apr 22, 2021

Review comment responded on Apr 22, 2021

Thank you for selecting our Resort and posting your review

5
Family

Avreting

By on Apr 7, 2021

Review comment responded on Apr 12, 2021

Thank you for visiting our Hotel and for your feedback

5
Friends

Very nice place to stay. Plenty of things to do. Staff is very friendly. Food was very good and very good varity throughout the resort.

By on Mar 25, 2020

5
Everyone

By on Mar 22, 2020

Platinum Yucatan Princess Adults Only - All Inclusive

Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710
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