Great trip with our kiddos. Great service and food was good. A little problem figuring out which restaurants were open but other than that it was great. Great value for money.
Overall we were disappointed with this resort. We went there to celebrate my sister's 50th birthday (4 guests). Staff was not very friendly and often reminded you that you had minutes to get food/drinks etc because they had to close the buffet/bar/restaurants.The beach is awful right now with mounds of "sargazo" or seaweed, which made access to the ocean and staying in the beach impossible. The drinks at Adelita's and the poolside bar were not good, my sister got sick after having dinner at Adelita's one night. Overall, I have been to other resorts in the Riviera Maya with much better quality when it comes to food and service, and will not stay here again.
What we like: Beautiful property, nice beach, clear water, clean rooms, friendly and helpful staff. Covid test on site for free. Variety of tasty food. What need to improve: doors in the rooms are slamming. If self closing hinges would be installed, could be helpful. Walls are paper thin. Housekeeping ladies' carts are too loud. Also, when they clean rooms, they move furniture, so if you want to rest in your room during hot hours, you will not be successful. You can hear noise from an opposite corner of a building.
It's a very nice quite resort. Small compare to other Riviera Maya resorts but great service and staff working in this resort. Beautiful beach. Very good to spend few days and relax.
Absolute VIP Service !! Love Loved it !!! Best Vacation !!!!! Great Service !!!!!!!
Property has a good size jungle with various animals and monkeys. The layout is well thought out for relaxing ambiance
My stay with Catalonia was great. Good food, friendly staff and beautiful beach. It is a family friendly resort, laid back with activities. I had no problems during my 5 day stay. So sad I had to leave... thank you Catalonia Maroma!
Really enjoyed our stay. The resort was kept immaculately clean, the rooms were clean. Staff was more than accommodating. Every staff member we encountered was courteous and handled any request efficiently. The waiters in the restaurants were great. The beach was one of the best we have seen in Mexico. Would not hesitate to stay here again.
Great place for a family with a small kids !!! We have 2 and 4 year olds and everything was perfect and easy!
Beach was beautiful. Would have enjoyed another pool for so many people and some of the staff weren’t very friendly.
The food and service was excellent! We enjoyed our stay
This hotel had everything needed to enjoy your stay. Food was good drinks ok. Activities team was very friendly especially Johnny. I’d definitely stay here again. It was a very relaxing experience although the spa was a little pricey the services provided were phenomenal. A variety of food options were provided with as a privileged member, being a privileged member also gets you close to the pool and beach which was convenient. One down fall we’re the mosquitos and the buffet breakfast opening 10 minutes later than when they said, as we were on a tight schedule the morning of our flight.
Piscina agua caliente no me gusto. Bufete desayuno desordenado. Poca información y amabilidad al llegar, lobby muy caluroso.
Excellent staff, very friendly, very clean. The food is excellent, buffet as well as the restaurants although we preferred the variety at the buffet. Had an excellent experience eith the concierge Enrique, he's wonderful, great customer service and an asset to the hotel! Attended our situation promptly and was very generous. They do their best with the seaweed problem the beach is facing but that's totally natural and not the hotel's fault. We spent plenty of time just taking in the sun and enjoying the view at the beach and then just got in the pool to cool off. Some days the beach is better than others, just depends on mother nature. Overall a great hotel, great for families, we loved our 9 day stay!
Catalonia Privileged Maroma - All Inclusive places you adjacent to Maroma Beach. This 404-room, 4-star property has 6 restaurants, a full-service spa, and an outdoor pool.
Enjoy the garden views at El Pajarito, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
The 404 rooms have an array of amenities, including free minibar items, balconies or patios, and coffee makers. Guests can expect plasma TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and slippers. Other amenities include ceiling fans, safes, and phones.
Guests of Catalonia Privileged Maroma - All Inclusive enjoy a full-service spa, a nightclub, and an outdoor pool. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a spa tub.
Great trip with our kiddos. Great service and food was good. A little problem figuring out which restaurants were open but other than that it was great. Great value for money.
Overall we were disappointed with this resort. We went there to celebrate my sister's 50th birthday (4 guests). Staff was not very friendly and often reminded you that you had minutes to get food/drinks etc because they had to close the buffet/bar/restaurants.The beach is awful right now with mounds of "sargazo" or seaweed, which made access to the ocean and staying in the beach impossible. The drinks at Adelita's and the poolside bar were not good, my sister got sick after having dinner at Adelita's one night. Overall, I have been to other resorts in the Riviera Maya with much better quality when it comes to food and service, and will not stay here again.
What we like: Beautiful property, nice beach, clear water, clean rooms, friendly and helpful staff. Covid test on site for free. Variety of tasty food. What need to improve: doors in the rooms are slamming. If self closing hinges would be installed, could be helpful. Walls are paper thin. Housekeeping ladies' carts are too loud. Also, when they clean rooms, they move furniture, so if you want to rest in your room during hot hours, you will not be successful. You can hear noise from an opposite corner of a building.
It's a very nice quite resort. Small compare to other Riviera Maya resorts but great service and staff working in this resort. Beautiful beach. Very good to spend few days and relax.
Absolute VIP Service !! Love Loved it !!! Best Vacation !!!!! Great Service !!!!!!!
Dear guest, we are very sorry to receive this low score however by signing your contribution as anonymous we can not identify who you are or look for if there was any situation that caused you to qualify us in this way. I hope you would like to help us by sharing more information, we love receiving feedback and improving our service. Best regards.
Property has a good size jungle with various animals and monkeys. The layout is well thought out for relaxing ambiance
Dear guest, how nice to know that our accommodation offer has delighted you. We hope to have your preference again. Best regards.
Dear guest, we are very sorry to receive this low score however by signing your contribution as anonymous we can not identify who you are or look for if there was any situation that caused you to qualify us in this way. I hope you would like to help us by sharing more information, we love receiving feedback and improving our service. Best regards.
WOW! thank you very much, what a pleasure to know that this has been the outcome of your recent visit, we hope you will return very soon to repeat this lucky result. Best regards.