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Catalonia Privileged Maroma - All Inclusive

4.0 out of 5.0
Overview Reviews Amenities & Policies
Carretera Federal 307 Km.306-250, Playa del Carmen, QROO
1-844-663-2269
  • Walking distance to Mar...
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining
4.1
out of 5
"Good!"
See all 171 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

Great place for a family with a small kids !!! We have 2 and 4 year olds and everything was perfect and easy!

Beach was beautiful. Would have enjoyed another pool for so many people and some of the staff weren’t very friendly.

The food and service was excellent! We enjoyed our stay

This hotel had everything needed to enjoy your stay. Food was good drinks ok. Activities team was very friendly especially Johnny. I’d definitely stay here again. It was a very relaxing experience although the spa was a little pricey the services provided were phenomenal. A variety of food options were provided with as a privileged member, being a privileged member also gets you close to the pool and beach which was convenient. One down fall we’re the mosquitos and the buffet breakfast opening 10 minutes later than when they said, as we were on a tight schedule the morning of our flight.

Excellent staff, very friendly, very clean. The food is excellent, buffet as well as the restaurants although we preferred the variety at the buffet. Had an excellent experience eith the concierge Enrique, he's wonderful, great customer service and an asset to the hotel! Attended our situation promptly and was very generous. They do their best with the seaweed problem the beach is facing but that's totally natural and not the hotel's fault. We spent plenty of time just taking in the sun and enjoying the view at the beach and then just got in the pool to cool off. Some days the beach is better than others, just depends on mother nature. Overall a great hotel, great for families, we loved our 9 day stay!

We liked the availability of the restaurants without reservations. The buffet seating was always slow with short staff hostess. Staff very friendly. The maintenance crew worked very hard keeping the beach clear of seaweed.

We've had great time at the property. There is everything you might need, except affordable sea water-sports. (Jets, Boats, Sea Parachute, etc). We liked the swimming pool, but didn't like the water temperature in it 90F+ (32C+) in July. Beach was nice, food was great, drinks were watered down including beer which is maybe not too bad in the hot weather. I didn't like it is too far from everything including Playa Del Carmen (30 mins by cab and $25 one way) Overall it is great for families that don't want to go out of the resort, except for planned excursions. I don't refer it to singles.

The staff was extremely friendly and the food buffet at the main hall had many selections to choose from. This resort had beautiful walkways lined with foliage and palms. The animal life was great! The coati's (Mexican raccoons) are adorable especially when they had their young run across the trails.

It’s a beautiful small resort that attracts a mostly European families. Beaches were pristine. We went mid April. Food was a nice variety and the restaurants were top notch. One small complaint was the constant pressure to sign up to hear a presentation about timeshare opportunities. Apart from feeling guilty saying no to a staff that worked off commission, it was a nice place. Make sure you stay “privileged”. You get better towels and a whole beach area to yourself.

great location, nice beach, however lots of waiting times at some of the restaurants up to one hour, room service its a hit and miss. hotel staff wont stop trying to sell you the timeshare option.

The resort grounds are very beautiful. The mangroves and flora throughout resort create a wonderful ambiance. The palm tress on the beach are a great asset for those who prefer some shade while on beach. The resort is on the smaller side and none of the buildings are over 3 stories so they do not overly impose on the natural beauty of resort.

nice beach. Japanese restaurant was the best. clean pool areas

It was great, not really big resort but cute place!

Basic resort, older, even on Priviledge side where we booked. Honestly we expected a little more quality for the price. Nothing fancy, but it has everything you need for family with small kids. If you are on a budget, it is not a bad choice. Pool is nice, plenty chairs. Beach is gorgeous, no rocks, water beautiful, plenty of chairs. What i liked the most was the fact that they had snacks, hot dogs, tacos, and crepes for hungry kids and parents, open grom morning to late afternoon, for a quick bite. Concierge was awsome, spoke English very good, and very helpful. When my little one got a very red and swollen eye from sand rubbing, they help me get over the phone an eye drops antibiotic that was delivered in 1 hr from a pharmacy, without paying for a doctor consult. Also, when i run out of diapers, they help me and order it through that pharmacy as well. They were very helpful and attentive. Food was not great at the buffet and minimal variety to choose from. Tapas, Grill, and Japanise Restaurants were good for donner. So, overall, it is a basic resort , if you want a getaway in Riviera Maya, its not a bad choice, but from my many all inclusive resorts that i' ve been, this was the most basic one. If they would do some remodeling and improve food at the buffet, it would be a great resort, since it is small and you dont have to walk much, and has a gorgeous beach and water.

Carretera Federal 307 Km.306-250 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Maroma Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Maroma Beach is a short stroll from Catalonia Privileged Maroma - All Inclusive, and other popular attractions like El Camaleon Mayakoba Golf Course are within a 15-minute drive. This 404-room, 4-star property has a full-service spa along with an outdoor pool and free in-room WiFi.


Dining

Enjoy the garden views at El Pajarito, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

A plasma TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include free minibar items, a balcony or patio, and a coffee maker.


Property features

Catalonia Privileged Maroma - All Inclusive features a full-service spa, a nightclub, and an outdoor pool. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.

Room options

Superior Room, single use, Privileged services not included

Full 2 | King 1 | Sleeps 1

Privileged Romance

King 1 | Sleeps 2

Premium room, Privileged services not included

Full 2 | King 1 | Sleeps 4

Privileged Superior

Full 2 | King 1 | Sleeps 4

Guest reviews for Catalonia Privileged Maroma - All Inclusive

Everyone (85) Couples (44) Family (26) Friends (13) Other (2)
5
Family with small children

Great place for a family with a small kids !!! We have 2 and 4 year olds and everything was perfect and easy!

By on Sep 23, 2019

3
Partner Couples

Beach was beautiful. Would have enjoyed another pool for so many people and some of the staff weren’t very friendly.

By on Sep 18, 2019

Review comment responded on Oct 4, 2019

Dear guest, thank you for your visit and contribution. Rest assured that we will share your impression with the team and verify what we are doing wrong to project that erroneous impression. Also, the suggestion of the pool will be valued by our renovation team. Thank you for your visit. Best regards.

5
Partner Couples

The food and service was excellent! We enjoyed our stay

By on Sep 4, 2019

5
Partner Couples

This hotel had everything needed to enjoy your stay. Food was good drinks ok. Activities team was very friendly especially Johnny. I’d definitely stay here again. It was a very relaxing experience although the spa was a little pricey the services provided were phenomenal. A variety of food options were provided with as a privileged member, being a privileged member also gets you close to the pool and beach which was convenient. One down fall we’re the mosquitos and the buffet breakfast opening 10 minutes later than when they said, as we were on a tight schedule the morning of our flight.

By on Sep 2, 2019

Review comment responded on Oct 4, 2019

Dear guest, thank you for your kind contribution. We are pleased to read that the all inclusive aspects and benefits of the Privileged category were enjoyed and I am honest with you, that is what we are looking for, be the best proposal to enjoy the Riviera Maya. Regarding the opening of the buffet, I will make sure that our team enforce our schedules and is ready for you. Thank you for your visit, we hope you will come back soon. Best regards.

5
Partner Couples

Excellent staff, very friendly, very clean. The food is excellent, buffet as well as the restaurants although we preferred the variety at the buffet. Had an excellent experience eith the concierge Enrique, he's wonderful, great customer service and an asset to the hotel! Attended our situation promptly and was very generous. They do their best with the seaweed problem the beach is facing but that's totally natural and not the hotel's fault. We spent plenty of time just taking in the sun and enjoying the view at the beach and then just got in the pool to cool off. Some days the beach is better than others, just depends on mother nature. Overall a great hotel, great for families, we loved our 9 day stay!

By , from San Juan, PR on Jul 20, 2019

4
Everyone

By on Jul 18, 2019

4
Families Partner Couples

We liked the availability of the restaurants without reservations. The buffet seating was always slow with short staff hostess. Staff very friendly. The maintenance crew worked very hard keeping the beach clear of seaweed.

By on Jul 18, 2019

4
Family with small children

We've had great time at the property. There is everything you might need, except affordable sea water-sports. (Jets, Boats, Sea Parachute, etc). We liked the swimming pool, but didn't like the water temperature in it 90F+ (32C+) in July. Beach was nice, food was great, drinks were watered down including beer which is maybe not too bad in the hot weather. I didn't like it is too far from everything including Playa Del Carmen (30 mins by cab and $25 one way) Overall it is great for families that don't want to go out of the resort, except for planned excursions. I don't refer it to singles.

By on Jul 12, 2019

5
Partner Couples

The staff was extremely friendly and the food buffet at the main hall had many selections to choose from. This resort had beautiful walkways lined with foliage and palms. The animal life was great! The coati's (Mexican raccoons) are adorable especially when they had their young run across the trails.

By on Jul 1, 2019

Review comment responded on Jul 10, 2019

Dear guest, we are more than pleased to read your words, thank you very much for sharing them. We are motivated to know that our daily effort has rewards like this, we sincerely hope you can come back soon to continue enjoying the Catalonia experience. Best regards.

5
Everyone

By on Jun 15, 2019

Review comment responded on Jun 24, 2019

Dear guest, Thank you for taking the time to rate the service received during your visit, we are happy to know that we meet your expectations. We would be happy to serve you again, I hope you come back soon. Best regards.

Catalonia Privileged Maroma - All Inclusive

Carretera Federal 307 Km.306-250, Playa del Carmen, QROO 77710
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