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Hotel Riu Lupita - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Theater show
Lobby
Property entrance
Body treatments, beach massages, body scrubs, facials

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪6 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪14 min walk‬
  • Place, Playacar Beach
    ‪19 min walk‬

Room options

View all photos for Double Room Standard

Minibar, in-room safe, blackout drapes, free WiFi

Double Room Standard

  • 279 sq ft
  • Sleeps 4

View all photos for Family Room (U)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (U)

  • 280 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room (M)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (E)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (E)

  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (M)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (M)

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (B2C-US)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-US)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (B2C-US)

  • 278 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (B2C-CA)

  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (B2C-CA)

  • 280 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (C)

8.8 out of 10
Excellent
(9 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (C)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (C)

  • 280 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (L)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (E)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (U)

8.0 out of 10
Very good
(42 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, blackout drapes, free WiFi

Double Room Standard

  • 279 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Playacar, Hotel Riu Lupita - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Main Beach. This 300-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Playacar Golf Club - 6 min walk - 0.4 miles
  • Mahi Golf Course - 9 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 14 min walk - 0.8 miles
  • Playacar Beach - 19 min walk - 1.0 mile
  • Playa del Carmen Maritime Terminal - 5 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪rosa roja - ‬6 min drive
  • ‪Turquesa - ‬7 min drive
  • ‪Don Rafael - ‬6 min drive
  • ‪Occidental Allegro - ‬7 min drive
  • ‪La Barra Artesanal - ‬7 min drive

About this property

Hotel Riu Lupita - All Inclusive

Guests of Hotel Riu Lupita - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, minibars, and ceiling fans. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkeling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Lupita - All Inclusive?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Lupita - All Inclusive on Apr 28, 2026 start from $182, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What is there to do near Hotel Riu Lupita - All Inclusive?

This property is situated in Playacar within a short 8-minute walk of Playacar Golf Club and also 16 minutes on foot from Centro Maya Shopping Center. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is parking available on site at Hotel Riu Lupita - All Inclusive?

Yes, uncovered self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hotel Riu Lupita - All Inclusive?

Renova Spa is the property's spa and services include beach massages, mani/pedis, body treatments, and facials.

Does Hotel Riu Lupita - All Inclusive include a casino at the property?

No, Hotel Riu Lupita - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Lupita - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Hotel Riu Lupita - All Inclusive?

There are plenty of amenities for couples at this property, including 4 restaurants, 3 outdoor pools, and a poolside bar.

Does Hotel Riu Lupita - All Inclusive have a hot tub?

No, this property doesn't have a spa tub.

Does Hotel Riu Lupita - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Lupita - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Lupita - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Lupita - All Inclusive.

Does Hotel Riu Lupita - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Hotel Riu Lupita - All Inclusive?

The closest major airport to Hotel Riu Lupita - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.8 mi away (252 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Lupita - All Inclusive?

Yes, every guestroom at Hotel Riu Lupita - All Inclusive comes with a balcony.

Does Hotel Riu Lupita - All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Riu Lupita - All Inclusive.

Hotel Riu Lupita - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 331 out of 820 reviews
Rating 8 - Good. 241 out of 820 reviews
Rating 6 - Okay. 151 out of 820 reviews
Rating 4 - Poor. 37 out of 820 reviews
Rating 2 - Terrible. 60 out of 820 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Vijendher Reddy

Traveled with group, Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very very friendly staff - very helpful staff to accommodate guest needs. Kid friendly and good.
Stayed 4 nights in Mar 2026

8/10 Good

Nair Sol

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2026

10/10 Excellent

Natalie

Stayed 6 nights in Jan 2026

8/10 Good

brian e

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location, quality and price point if you like a quieter all inclusive experience......as long as you are ok not being on the beach. You can take their free shuttle to their beach access which has free buffet food and drink there or you can walk there in about 30 minutes. The onsite swimming pools appear clean and nice. They have a smaller "quiet" pool which lived up to the name.
Stayed 6 nights in Jan 2026

6/10 Okay

Emil, new york

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Dec 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff was great
Stayed 3 nights in Jan 2026

6/10 Okay

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2025

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Food was delicious.
Stayed 8 nights in Dec 2025

10/10 Excellent

Nichelle

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Stayed 5 nights in Dec 2025

10/10 Excellent

Dennis

Stayed 3 nights in Dec 2025

6/10 Okay

YAROSLAV

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Anays

Stayed 3 nights in Nov 2025

4/10 Poor

CJ

Traveled with family
Disliked: Amenities, property conditions & facilities
Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.
Stayed 7 nights in Oct 2025

8/10 Good

SHERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
Stayed 4 nights in Oct 2025

6/10 Okay

Sharnita

Traveled with partner
Liked: Staff & service
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
Stayed 4 nights in Sep 2025

2/10 Terrible

Robert Carl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money
Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
Stayed 7 nights in Sep 2025

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Quintasha

Liked: Cleanliness, staff & service, property conditions & facilities
I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10
Stayed 3 nights in Sep 2025

6/10 Okay

Angela

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!
Stayed 3 nights in Aug 2025

6/10 Okay

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Food choices wasnt that good.
Stayed 4 nights in Jul 2025

6/10 Okay

David

Liked: Staff & service
Mildew dresser and our sheets
Stayed 4 nights in Jul 2025

10/10 Excellent

LIGIA

Traveled with family
Liked: Amenities
Amazing stay for me and nieces
Stayed 3 nights in Jul 2025

10/10 Excellent

wilson p

Stayed 1 night in Jul 2025

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