Hotel Riu Lupita - All Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

3 outdoor pools, pool umbrellas, sun loungers

Body treatments, beach massages, body scrubs, facials

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Breakfast included
Bar
Housekeeping
Spa

Explore the area

Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪5 min walk‬
Place, Playa del Carmen Main Beach
‪4 min drive‬
Place, Playacar Beach
‪8 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room

279 sq ft
Sleeps 4

Double Room Standard

279 sq ft
Sleeps 4

Family Room (U)

280 sq ft
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Double Room (M)

Good

280 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room (E)

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room (L)

Very good

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (M)

Exceptional

280 sq ft
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Double Room (B2C-US)

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-US)

278 sq ft
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

280 sq ft
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (C)

Excellent

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (C)

280 sq ft
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Family Room (L)

280 sq ft
Sleeps 5
2 Double Beds OR 1 King Bed

Family Room (E)

Sleeps 4
1 King Bed

Family Room -5 guests-

279 sq ft
Sleeps 5

Double Room (U)

Very good

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room Standard

279 sq ft
Sleeps 4

About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Golf Club, Hotel Riu Lupita - All Inclusive is within 2 miles (3 km) of other popular sights such as Playa del Carmen Main Beach. This 300-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

Playacar Golf Club - 5 min walk - 0.3 miles
Quinta Avenida - 3 min drive - 1.6 miles
Playa del Carmen Main Beach - 4 min drive - 1.8 miles
Xcaret Eco Theme Park - 8 min drive - 4.4 miles
Playacar Beach - 8 min drive - 2.5 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪La Terraza - ‬7 min drive
‪rosa roja - ‬6 min drive
‪Turquesa - ‬7 min drive
‪La Barra Artesanal - ‬7 min drive
‪Il Portico - ‬6 min drive

About this property

Hotel Riu Lupita - All Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools

Guests of Hotel Riu Lupita - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.

Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, minibars, and ceiling fans. Housekeeping is available on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is open daily.

Similar properties

5 bars/lounges, swim-up bar, poolside bar

Pool
Breakfast included
All inclusive
Spa

$185 nightly

Oct 20 - Oct 21

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Limo/town car service
Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 restaurants
A bar/lounge
A poolside bar
Snack bar/deli

Restaurants on site

Adelita
Cozumel
Dante
Maria Bonita
Tequila

Things to do

3 outdoor pools
Basketball
Bicycle storage
Bicycles
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Shopping
Snorkeling
Tennis
TV in common areas
Volleyball
Windsurfing

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Grocery/convenience store
In-room crib
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Garden
Pool loungers
Pool umbrellas

Full-service spa

Body scrubs
Facials
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

100% renewable energy
23 buildings
3 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts major credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

Lupita Riu

Riu Lupita

Riu Lupita All Inclusive

Riu Lupita All Inclusive Playa del Carmen

Riu Lupita Playa del Carmen

Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico

Riu Lupita Mayan Riviera

Riu Lupita Mexico

Riu Lupita Resort

Riu Lupita All Inclusive All-inclusive property Playa del Carmen

Riu Lupita All Inclusive All-inclusive property

Riu Lupita Inclusive inclusiv

Riu Lupita All Inclusive

Riu Lupita Inclusive Inclusive

Hotel Riu Lupita - All Inclusive Playa del Carmen

Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Lupita - All Inclusive?

As of Oct 19, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Lupita - All Inclusive on Oct 30, 2025 start from $168.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What is there to do near Hotel Riu Lupita - All Inclusive?

This property is situated in Playacar within a short 8-minute walk of Playacar Golf Club and also 16 minutes on foot from Centro Maya Shopping Center. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Is there parking available at Hotel Riu Lupita - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Riu Lupita - All Inclusive?

Renova Spa is the property's spa and services include beach massages, body treatments, mani/pedis, and facials.

Does Hotel Riu Lupita - All Inclusive include a casino at the property?

No, Hotel Riu Lupita - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Lupita - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Hotel Riu Lupita - All Inclusive?

There are plenty of amenities for couples at this all-inclusive property, including 3 outdoor pools, a poolside bar, and 4 restaurants.

Does Hotel Riu Lupita - All Inclusive have a hot tub?

No, there isn't a spa tub at this all-inclusive property.

Does Hotel Riu Lupita - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Lupita - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Lupita - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Lupita - All Inclusive.

Does Hotel Riu Lupita - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Hotel Riu Lupita - All Inclusive?

The closest major airport to Hotel Riu Lupita - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.8 mi away (252 minutes by car).

Can I book a room with a balcony at Hotel Riu Lupita - All Inclusive?

Yes, every guestroom at Hotel Riu Lupita - All Inclusive comes with a balcony.

Does Hotel Riu Lupita - All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Riu Lupita - All Inclusive.

Hotel Riu Lupita - All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

wilson p

Jul 25, 2025

Stayed 1 night in Jul 2025

4/10 Poor

Margaret

Jul 15, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.

Stayed 3 nights in Jul 2025

8/10 Good

Anne

May 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.

Stayed 8 nights in May 2025

6/10 Okay

Grace Eboselume

May 27, 2025

Budget friendly, no beach on site

Stayed 3 nights in May 2025

2/10 Terrible

Nadia

Traveled with group

May 22, 2025

Disliked: Amenities, property conditions & facilities

Disappointing Stay – Would Not Recommend I stayed at Hotel Riu Lupita for 7 nights on the all-inclusive plan, and unfortunately, it was a very disappointing experience. The hotel is clearly outdated — the rooms smelled terrible, and despite their attempt to mask it with eucalyptus, the odor never went away. The mattresses were old and extremely uncomfortable, making it hard to get a decent night’s sleep. The food was by far one of the worst parts. I actually got sick during my stay. Meals were often bland, poorly prepared, and seemed reheated — especially at the beach club, where even a basic burger was inedible. Speaking of the beach, the listing is quite misleading. The hotel is not on the beach — you need to take a 15-minute shuttle to get there, which wasn’t what I expected when booking. Drinks were no better. The alcohol used was extremely low quality, and there were no fresh ingredients in sight. Even the lime tasted artificial. The entertainment was mediocre at best, lacking energy and variety. The only positive I can mention is the staff. The people working there were incredibly sweet, kind, and hardworking. It’s unfortunate they have to work under such poor conditions — they truly deserve better. Overall, I would not return or recommend this hotel to others. There are far better options in the area for a similar price.

Stayed 7 nights in May 2025

10/10 Excellent

mya

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and helpful staff.

Stayed 1 night in Apr 2025

8/10 Good

Christine

Traveled with group

Apr 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!

Stayed 4 nights in Apr 2025

10/10 Excellent

WANDA

Apr 16, 2025

Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Traveled with partner

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.

Stayed 7 nights in Feb 2025

10/10 Excellent

Yagwatie

Traveled with partner

Feb 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The cleanliness

Stayed 3 nights in Feb 2025

4/10 Poor

Ashley

Feb 15, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

6/10 Okay

Shannon

Feb 11, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.

Stayed 4 nights in Feb 2025

10/10 Excellent

Sanieska, miami

Traveled with family

Jan 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buen servicio y privacidad.

Stayed 5 nights in Jan 2025

10/10 Excellent

MARCELO

Traveled with family

Jan 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 11 nights in Jan 2025

2/10 Terrible

Sandra Cecile Marie

Traveled with family

Jan 13, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Three out of five members of our party were ill from what we can only say was from the food from the beach club. Could’ve also been food from the dining room. One evening for dinner as we entered the dining hall. They were cleaning up a large pile of vomit that was left from a gas just moments before we arrived. The availability of food between meal times was scarce. You were offered only a very small variety of leftover fruit chips muffins, and two flavours of ice cream. With there only being two pools one and adult pool, which also had very loud guests at almost all times that could be overheard from our rooms, at 3 PM every day they brought out entertainment, regardless of engagement, they played extremely loud music, even if only a couple of guests were engaged, which was loud and bothersome, we ended up having to go back to our rooms during this time just for some peace and quiet. The choice of drinks was very limited the staff while they weren’t rude weren’t very friendly. For a review I was very surprised at this experience and will definitely not be going back. The rooms were averagely, clean, but two of our rooms that we had had very musty, old odors, coming from the dresser, and the ventilation fan.

Stayed 7 nights in Jan 2025

10/10 Excellent

Brandi

Jan 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent.

Stayed 6 nights in Jan 2025

2/10 Terrible

Hector

Traveled with partner

Jan 12, 2025

Disliked: Cleanliness, property conditions & facilities

Beds were hard. Water would fall out the shower leavening water everywhere. Mold on mirrors and walls.

Stayed 7 nights in Dec 2024

6/10 Okay

Megan

Traveled with partner

Jan 9, 2025

Liked: Cleanliness, staff & service

The staff were really wonderful. Everyone was kind and willing to help with anything we needed. The food could be improved. It’s buffet style so there were often lukewarm items that should be kept hot or cold. Some days it was hard to find anything that looked appetizing in the main restaurant. The fresh fruit was delicious and always available for meals and snacks. The grounds were beautiful but the room was lackluster. It was not pretty or very decorated but it was clean. The TV reception wasn’t good so the picture was full of static and they weren’t smart TVs so we couldn’t screen share or use our own devices to watch movies. There is an ATM and a currency exchange at the front desk, which was very convenient. We saw wildlife: lizards, coati, sereque, deer, and lots of birds right on the grounds. The beach access was not as convenient as other RIU resorts in the area because there’s no direct path - you need to take a shuttle bus to get there and it’s about a 15 minute trip. This ended up being a minor issue because we didn’t want to spend much time at the crowded beach. This was not a calm, tranquil beach like Akumal. It was full of people and loud music and squeezed between other resort beach areas. It was difficult to walk in the surf because the beach was eroding away. One day a palm tree washed into the ocean, leaving a waist high ledge made of plastic sacks of sand to keep the rest from washing away. There was caution tape up across the whole horizon line. Not pretty

Stayed 7 nights in Jan 2025

10/10 Excellent

Francois

Traveled with family and small children

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love everything. It was our second time at this Hotel and we enjoyed a lot.

Stayed 7 nights in Dec 2024

8/10 Good

Emilce Paola

Traveled with group

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's ok.

Stayed 5 nights in Jan 2025

4/10 Poor

Latoya

Jan 6, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Jan 2025

2/10 Terrible

Viviana

Traveled with partner

Jan 4, 2025

Check-in was considerably long by someone with not experience. Offered us rooms that they were not available and didn’t have our room by the checking time. The boy at the towel station was extremely rude and disrespectful toward to us when we tried to exchange our towels for clean us they were denied to us because the have “a rule” of only one towel per day. There were not accommodations to anything and upper management seems to have a very cocky attitude when we brought our concerns. Not friendly or willing to listen our concerns. There only good person was the bus driver which was kind and friendly everyday, but everyone else seems to be so entitled and with a little tiny mind to be able to understand they are providing a service to the people who come from far away to spend a good amount of money to be treated like they are making us a favour which maybe they need to reflect and think that places like this runs because of the tourist. If you’re looking for a place where you want to feel comfortable, welcomed and relax STAY AWAY FROM THIS PLACE.

Stayed 7 nights in Dec 2024

10/10 Excellent

Erika

Dec 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

10/10 Excellent

Owen

Traveled with group

Dec 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place! Super friendly staff!

Stayed 4 nights in Nov 2024

6/10 Okay

Rejean

Nov 21, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Not I was expecting

I asked a room far form all noises. I could hear music...young people screaming late at night and I had a family with young peopleand babies as a neighbour

Stayed 1 night in Nov 2024