Nature View Suite - Zen Experience 2 kids free until Aug 13,2019
King 1 | Queen 2 | Sleeps 4
from $956
Grand Velas Riviera Maya - All Inclusive
5.0 out of 5.0
Carretera Cancún-Tulum KM 62,
Playa del Carmen,
QROO
1-844-663-2269
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Grand Velas Riviera Maya - All Inclusive
5.0 out of 5.0
4.8
out of 5
"Wonderful!"
See all 71 reviews
This hotel is most popular for:
Recent guest reviews
Service was excellent - staff was kind and very helpful. Food was excellent! Resort was very clean and beautiful!
Integrated to the nature, clean, nice restaurants and good food
We've been to this hotel 6 times and it's hard to go anyhwehre else because the luxury and service is unparalleled.
We enjoyed our stay at Grand Velas class suite. Best view and best service
My girlfriend and I stayed at the Grand Velas for a week...last week. The flights into and out of Cancun are fast and cheap, the immigration is easy, customs is streamlined, the journey was a no-brainer. The 60-minute drive to the hotel was unintuitive, cumbersome, and a little expensive at USD55. On our way home we canceled the shuttle and took a private taxi for USD40 and didn't have to share it with other people - 40-minutes door-to-door, no stops. Grand Class rooms are amazing (they gave us a free upgrade). In-room giant jacuzzi, plunge pool, veranda overlooking the ocean, walk-in closet, huge shower / sink / bathroom. Service / staff were super-friendly, hospitable, attentive, and very intuitive. The pools are amazing. The beach is incredible. The ocean has rocks in it. Not quite sure if that's a deal-breaker. The meals were impeccable - each one better than the next. Eight restaurants. Piaf and Frida are the best - Lucca - a close third. ALWAYS top-shelf liquor. Don Julio Anejo, Herradura Anejo, Tres Generaciones Anejo - for those who like tequila. Weather was excellent every single day. The gym was clean, quiet, and basically brand-new. Not a single complaint except maybe the rocks in the ocean. The lovely pools more than make up for it and you can always walk down the beach a bit to a sandy spot.
Incredible customer service. We stayed in the Zen Spa building, which is not oceanfront. The shuttle service is ALWAYS available within seconds and it only takes about 2 minutes to get to the Ambassador or Grand Class (Oceanfront) section of the resort. A spa treatment is a must! Show up an hour early for the hydrotherapy experience. It was incredible! This vacation was more than we would normally spend, but worth every penny!
Food was great and spa service was awesome. The beach area was beautiful. Staff was very friendly and helpful.
Great stuff will do everything to please you. Very good restaurants.
Out of our five trips to Cancun Playa de Carmen area - this is by far the one with the best memories. Key points: 1) Food - excellent quality. Great choice on buffet and great dining experience a la cart. 2) Heated pool - we arrived early in December when ocean was still too cold for the baby. The warm pool was the only place he wanted to spend his time in anyway. In some of our prior visit water in the pools was too cold even for us adults. 3) Room was very spacious and a great view on a rising sun over the ocean All in all great experience with great aftertaste.
The only critique is I would say to take off the website that they are located downtown. They need to be clear that you can't walk downtown that you have to take a cab on the highway and it's about a 10-15 min drive. I booked here based on that. I would also recommend to extend the family beach part over a little further because the beach and ocean on the "family" side is so rocky we could even walk in there with our 22 month old. The adult only side of the beach is vast, it just seems like the Larger area would cater to the families.
The food for an all-inclusive resort was very good, with lots of restaurant choices. The breakfast & lunch buffets were very high quality.
Staff well prepared for families An overall wonderful experience, from food, rooms, services.
everything about this Hotel was great, from the Room comfort to the Amazing all Inclusive food. Pool was very nice too
This was our second time at this resort and we loved it even more than the first time. A few new improvements: 1. they added a bar/lunch buffet on the beach (so you don't have to go to the pool for drinks) 2. they now have entertainment during the day (there is a different 40 minute show on the beach every day and some games... the entertainment is just enough so that it doesn't get annoying and you can't relax) 3. They now have a beautiful lounge/bar (Koi) where you can have drinks at night 4.They come around the pool and beach and offer great foot massages ($18). The food at this resort is excellent in every restaurant! We didn't have any trouble getting reservations at any of them. They accommodate all different allergies/diets also (gluten-free, vegetarian). The service is great! The spa is amazing! We loved it so much we went twice in one week (Try the Mayan Grand Velas Massage. It's a little pricey, but definitely worth it). The staff at the resort is friendly and helpful. The resort is in a great location and is about a 10 minute cab ride to the Playa Del Carmen town. Our only complaint is that the ocean has a lot of seaweed, however there are some clear patches you can swim in. We love Grand Velas! Looking forward to our third time there!
The hotel far exceeded expectations. The staff was the best ever. They are willing to do whatever it takes to make your stay very enjoyable.
It was raining the entire trip and still awsome stay! The staff arrange some areas so you can be eathier relaxing at the spa, having a great time with the kids at the kids And teens clubs or having a drink in A restaurant or bar! The spa isn't cheap but the greatest experience ever! The all inclusive program is perfect! Food, drinks, even the minibar! Love This place! You are going to love it to!!!
Inclusived food is awesome. main swimming pool is always clean and active location is good to visit playa del carmen, it take's about 5min . staffs always help us kindly. I will visit again here our next time vacation in Cancun.
We had a wonderful time at the grand velas. I would recommend it
Hotel highlights
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
- Spa
Grand Velas Riviera Maya - All Inclusive places you within 3 miles (5 km) of popular attractions like El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 539-room, 5-star hotel has 2 indoor and 3 outdoor pools, along with a full-service spa. It's connected to the convention center in central Playa del Carmen, and a short drive from Tres Rios Ecopark and Guadalupe Church.
Dining
Get your fill of regional cuisine for breakfast, or lunch at Chaka, one of 8 onsite restaurants, or enjoy the garden views at Sen Lin. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Rooms
Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels and a DVD player. Beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include free minibar items, a balcony or patio, and an iPod dock.
Property features
Awarded Conde Nast Top 100 List status in 2013, Grand Velas Riviera Maya - All Inclusive features a full-service spa, 2 indoor pools, and 3 outdoor pools. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for USD 140 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include karaoke, a children's pool, and a fitness center.
Guest reviews for Grand Velas Riviera Maya - All Inclusive
Everyone
Families
Family with small children
Service was excellent - staff was kind and very helpful. Food was excellent! Resort was very clean and beautiful!
Review comment
Guest Service responded on Jul 10, 2019
It was our pleasure to have provided you with all the quality, friendliness, cuisine, and cleanliness that you look for in a luxury vacation. And based on this wonderful vacation experience, we hope to host you soon to relive all the joys all over again. Until then, we continue to place ourselves at your service.
Everyone
Review comment
Guest Service responded on Jul 3, 2019
Muchas gracias por tomarse la molestia de compartirnos su satisfacción con su reciente experiencia vacacional en Grand Velas. Realmente apreciamos que usted reservara con nosotros, honrándonos con su preferencia, y esperamos tener el gusto de volver a hospedarle en un futuro próximo. Thank you very much for taking the time to share your satisfaction with your recent holiday experience at Grand Velas. We really appreciate that you chose us, honoring us with your preference, and we hope to have the pleasure of hosting you again in the near future.
Families
Integrated to the nature, clean, nice restaurants and good food
Review comment
Guest Service responded on Apr 27, 2019
Thank you for taking a few moments to share your satisfaction on your vacation experience at Grand Velas. We truly appreciate that you reserved with us and took note of our commitment to the environment that surrounds us. We look forward to hosting you again in the future.
true luxury at a small costs
Everyone
We've been to this hotel 6 times and it's hard to go anyhwehre else because the luxury and service is unparalleled.
Review comment
Guest Service responded on Mar 2, 2018
Thank you kindly for your valuable commentary regarding your stay at Gran Velas Riviera Maya. It is fabulous to know you have been coming back for more of our hospitality. Your opinion is the only reward we value more than anything else, as it is the acknowledgment of our purpose of offering the best available services and accommodations. We hope to be in your plans for your next visit to Riviera Maya. Thank you!
best resort with best view and great service.
Everyone
We enjoyed our stay at Grand Velas class suite. Best view and best service
Review comment
Guest Services responded on Aug 4, 2017
The Best of Everything for affluent guests that demand only the Best. Thank you for reserving with Grand Velas and allowing us to be your "Best Resort."
best of the best all-inclusive
Everyone
My girlfriend and I stayed at the Grand Velas for a week...last week. The flights into and out of Cancun are fast and cheap, the immigration is easy, customs is streamlined, the journey was a no-brainer. The 60-minute drive to the hotel was unintuitive, cumbersome, and a little expensive at USD55. On our way home we canceled the shuttle and took a private taxi for USD40 and didn't have to share it with other people - 40-minutes door-to-door, no stops. Grand Class rooms are amazing (they gave us a free upgrade). In-room giant jacuzzi, plunge pool, veranda overlooking the ocean, walk-in closet, huge shower / sink / bathroom. Service / staff were super-friendly, hospitable, attentive, and very intuitive. The pools are amazing. The beach is incredible. The ocean has rocks in it. Not quite sure if that's a deal-breaker. The meals were impeccable - each one better than the next. Eight restaurants. Piaf and Frida are the best - Lucca - a close third. ALWAYS top-shelf liquor. Don Julio Anejo, Herradura Anejo, Tres Generaciones Anejo - for those who like tequila. Weather was excellent every single day. The gym was clean, quiet, and basically brand-new. Not a single complaint except maybe the rocks in the ocean. The lovely pools more than make up for it and you can always walk down the beach a bit to a sandy spot.
Review comment
Guest Service responded on Mar 23, 2017
Mr. Brent, thank you for selecting Grand Velas Riviera Maya as the setting for your vacation. We feel proud to know that you consider our resort the “best of the best all inclusive”. Your excellent comment demonstrates the memorable time that you and your girlfriend enjoyed our facilities, suite, pools, beach, and restaurants. We would love to host you on your next holiday trip to the beautiful beaches of the Mexican Caribbean and pampering you with our “incredibly friendly staff and service”. We send you our best wishes and all the best for this summer season.
Everyone
Incredible customer service. We stayed in the Zen Spa building, which is not oceanfront. The shuttle service is ALWAYS available within seconds and it only takes about 2 minutes to get to the Ambassador or Grand Class (Oceanfront) section of the resort. A spa treatment is a must! Show up an hour early for the hydrotherapy experience. It was incredible! This vacation was more than we would normally spend, but worth every penny!
Review comment
Guest Service responded on Mar 18, 2017
Ms. Michelle, it was a pleasure to have hosted you on your recent visit to México and providing you an "incredible customer service" and spa treatment. We are very pleased that you felt that you received excellent value for your vacation investment. We look forward to hosting you in the near future and pampering you as you deserve. Kind regards and our best wishes.
peaceful restful and not overcrowded resort
Everyone
Food was great and spa service was awesome. The beach area was beautiful. Staff was very friendly and helpful.
Review comment
Guest Service responded on Feb 11, 2017
Thank you for reserving in Grand Velas Riviera Maya. We are pleased to have provided you a memorable stay with the help of our "friendly and helpful" staff, great food and awesome spa service. It will be an honor to host you on your next visit to the beautiful Mexican Caribbean Beaches. Kind regards.
vacation
Everyone
Great stuff will do everything to please you. Very good restaurants.
Review comment
Guest Service responded on Jan 15, 2017
Thank you for choosing Grand Velas Riviera Maya and sharing your kind words about your stay. It will be a pleasure to serving you in a near future. Kind regards.
Grand Velas Riviera Maya - All Inclusive
Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710Hotel Amenities
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Ha sido usted muy amable, por tomarse la molestia de valorar su reciente experiencia vacacional en Grand Velas. Realmente esperamos hayamos cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo. It was very kind of you to share with us your recent vacation experience at Grand Velas. We are proud to have covered all your expectations, and we look forward to having the pleasure of hosting you again in the near future.