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Recent guest reviews

Beautiful properties and amazing staff. World class service.

Service was excellent - staff was kind and very helpful. Food was excellent! Resort was very clean and beautiful!

Integrated to the nature, clean, nice restaurants and good food

We've been to this hotel 6 times and it's hard to go anyhwehre else because the luxury and service is unparalleled.

We enjoyed our stay at Grand Velas class suite. Best view and best service

My girlfriend and I stayed at the Grand Velas for a week...last week. The flights into and out of Cancun are fast and cheap, the immigration is easy, customs is streamlined, the journey was a no-brainer. The 60-minute drive to the hotel was unintuitive, cumbersome, and a little expensive at USD55. On our way home we canceled the shuttle and took a private taxi for USD40 and didn't have to share it with other people - 40-minutes door-to-door, no stops. Grand Class rooms are amazing (they gave us a free upgrade). In-room giant jacuzzi, plunge pool, veranda overlooking the ocean, walk-in closet, huge shower / sink / bathroom. Service / staff were super-friendly, hospitable, attentive, and very intuitive. The pools are amazing. The beach is incredible. The ocean has rocks in it. Not quite sure if that's a deal-breaker. The meals were impeccable - each one better than the next. Eight restaurants. Piaf and Frida are the best - Lucca - a close third. ALWAYS top-shelf liquor. Don Julio Anejo, Herradura Anejo, Tres Generaciones Anejo - for those who like tequila. Weather was excellent every single day. The gym was clean, quiet, and basically brand-new. Not a single complaint except maybe the rocks in the ocean. The lovely pools more than make up for it and you can always walk down the beach a bit to a sandy spot.

Incredible customer service. We stayed in the Zen Spa building, which is not oceanfront. The shuttle service is ALWAYS available within seconds and it only takes about 2 minutes to get to the Ambassador or Grand Class (Oceanfront) section of the resort. A spa treatment is a must! Show up an hour early for the hydrotherapy experience. It was incredible! This vacation was more than we would normally spend, but worth every penny!

Food was great and spa service was awesome. The beach area was beautiful. Staff was very friendly and helpful.

Great stuff will do everything to please you. Very good restaurants.

Out of our five trips to Cancun Playa de Carmen area - this is by far the one with the best memories. Key points: 1) Food - excellent quality. Great choice on buffet and great dining experience a la cart. 2) Heated pool - we arrived early in December when ocean was still too cold for the baby. The warm pool was the only place he wanted to spend his time in anyway. In some of our prior visit water in the pools was too cold even for us adults. 3) Room was very spacious and a great view on a rising sun over the ocean All in all great experience with great aftertaste.

The only critique is I would say to take off the website that they are located downtown. They need to be clear that you can't walk downtown that you have to take a cab on the highway and it's about a 10-15 min drive. I booked here based on that. I would also recommend to extend the family beach part over a little further because the beach and ocean on the "family" side is so rocky we could even walk in there with our 22 month old. The adult only side of the beach is vast, it just seems like the Larger area would cater to the families.

The food for an all-inclusive resort was very good, with lots of restaurant choices. The breakfast & lunch buffets were very high quality.

Staff well prepared for families An overall wonderful experience, from food, rooms, services.

everything about this Hotel was great, from the Room comfort to the Amazing all Inclusive food. Pool was very nice too

This was our second time at this resort and we loved it even more than the first time. A few new improvements: 1. they added a bar/lunch buffet on the beach (so you don't have to go to the pool for drinks) 2. they now have entertainment during the day (there is a different 40 minute show on the beach every day and some games... the entertainment is just enough so that it doesn't get annoying and you can't relax) 3. They now have a beautiful lounge/bar (Koi) where you can have drinks at night 4.They come around the pool and beach and offer great foot massages ($18). The food at this resort is excellent in every restaurant! We didn't have any trouble getting reservations at any of them. They accommodate all different allergies/diets also (gluten-free, vegetarian). The service is great! The spa is amazing! We loved it so much we went twice in one week (Try the Mayan Grand Velas Massage. It's a little pricey, but definitely worth it). The staff at the resort is friendly and helpful. The resort is in a great location and is about a 10 minute cab ride to the Playa Del Carmen town. Our only complaint is that the ocean has a lot of seaweed, however there are some clear patches you can swim in. We love Grand Velas! Looking forward to our third time there!

The hotel far exceeded expectations. The staff was the best ever. They are willing to do whatever it takes to make your stay very enjoyable.

It was raining the entire trip and still awsome stay! The staff arrange some areas so you can be eathier relaxing at the spa, having a great time with the kids at the kids And teens clubs or having a drink in A restaurant or bar! The spa isn't cheap but the greatest experience ever! The all inclusive program is perfect! Food, drinks, even the minibar! Love This place! You are going to love it to!!!

Inclusived food is awesome. main swimming pool is always clean and active location is good to visit playa del carmen, it take's about 5min . staffs always help us kindly. I will visit again here our next time vacation in Cancun.

Carretera Cancún-Tulum KM 62 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Grand Velas Riviera Maya - All Inclusive places you within 3 miles (5 km) of popular attractions like El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 539-room, 5-star property has 2 indoor and 3 outdoor pools, along with a full-service spa. It's connected to the convention center in central Playa del Carmen, and a short drive from Tres Rios Ecopark and Guadalupe Church.


Dining

There are ample dining options with 8 onsite restaurants, including Chaka, which specializes in regional cuisine and serves breakfast and lunch, and Sen Lin with pleasing garden views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception.


Rooms

The 539 rooms are soundproofed and have an array of amenities, including indoor private spa tubs, free minibar items, and balconies or patios. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, espresso makers, and free weekday newspapers are also standard.


Property features

Awarded Conde Nast Top 100 List status in 2013, Grand Velas Riviera Maya - All Inclusive features a full-service spa, 2 indoor pools, and 3 outdoor pools. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include karaoke, a children's pool, and a fitness center.

Room options

Ambassador Two Bedrooms Family Suite Ocean View

1 King Bed and 2 Queen Beds | Sleeps 6

Suite, 1 Bedroom (Governador)

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Zen Grand Two Bedroom Family Suite Nature View

1 King Bed and 2 Queen Beds | Sleeps 6

Presidential Suite, 1 Bedroom (Zen)

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Grand Velas Riviera Maya - All Inclusive

Everyone (11) Couples (30) Family (30) Friends (1)
5
Family with small children Family

Beautiful properties and amazing staff. World class service.

By , from NYC on Sep 10, 2019

Review comment responded on Sep 10, 2019

Thank you very much, Sarah, for sharing your impressions on your recent stay at Grand Velas. We really appreciate your preference, and we hope to have the pleasure of hosting you again in the near future.

5
Everyone

By on Jul 13, 2019

Review comment responded on Jul 14, 2019

Ha sido usted muy amable, por tomarse la molestia de valorar su reciente experiencia vacacional en Grand Velas. Realmente esperamos hayamos cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo. It was very kind of you to share with us your recent vacation experience at Grand Velas. We are proud to have covered all your expectations, and we look forward to having the pleasure of hosting you again in the near future.

5
Family Family with small children

Service was excellent - staff was kind and very helpful. Food was excellent! Resort was very clean and beautiful!

By on Jul 10, 2019

Review comment responded on Jul 10, 2019

It was our pleasure to have provided you with all the quality, friendliness, cuisine, and cleanliness that you look for in a luxury vacation. And based on this wonderful vacation experience, we hope to host you soon to relive all the joys all over again. Until then, we continue to place ourselves at your service.

5
Everyone

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

Muchas gracias por tomarse la molestia de compartirnos su satisfacción con su reciente experiencia vacacional en Grand Velas. Realmente apreciamos que usted reservara con nosotros, honrándonos con su preferencia, y esperamos tener el gusto de volver a hospedarle en un futuro próximo. Thank you very much for taking the time to share your satisfaction with your recent holiday experience at Grand Velas. We really appreciate that you chose us, honoring us with your preference, and we hope to have the pleasure of hosting you again in the near future.

4
Family

Integrated to the nature, clean, nice restaurants and good food

By on Apr 27, 2019

Review comment responded on Apr 27, 2019

Thank you for taking a few moments to share your satisfaction on your vacation experience at Grand Velas. We truly appreciate that you reserved with us and took note of our commitment to the environment that surrounds us. We look forward to hosting you again in the future.

5

true luxury at a small costs

Everyone

We've been to this hotel 6 times and it's hard to go anyhwehre else because the luxury and service is unparalleled.

By , from new jersey on Feb 28, 2018

Review comment responded on Mar 2, 2018

Thank you kindly for your valuable commentary regarding your stay at Gran Velas Riviera Maya. It is fabulous to know you have been coming back for more of our hospitality. Your opinion is the only reward we value more than anything else, as it is the acknowledgment of our purpose of offering the best available services and accommodations. We hope to be in your plans for your next visit to Riviera Maya. Thank you!

5

best resort with best view and great service.

Everyone

We enjoyed our stay at Grand Velas class suite. Best view and best service

By on Aug 2, 2017

Review comment responded on Aug 4, 2017

The Best of Everything for affluent guests that demand only the Best. Thank you for reserving with Grand Velas and allowing us to be your "Best Resort."

5

best of the best all-inclusive

Everyone

My girlfriend and I stayed at the Grand Velas for a week...last week. The flights into and out of Cancun are fast and cheap, the immigration is easy, customs is streamlined, the journey was a no-brainer. The 60-minute drive to the hotel was unintuitive, cumbersome, and a little expensive at USD55. On our way home we canceled the shuttle and took a private taxi for USD40 and didn't have to share it with other people - 40-minutes door-to-door, no stops. Grand Class rooms are amazing (they gave us a free upgrade). In-room giant jacuzzi, plunge pool, veranda overlooking the ocean, walk-in closet, huge shower / sink / bathroom. Service / staff were super-friendly, hospitable, attentive, and very intuitive. The pools are amazing. The beach is incredible. The ocean has rocks in it. Not quite sure if that's a deal-breaker. The meals were impeccable - each one better than the next. Eight restaurants. Piaf and Frida are the best - Lucca - a close third. ALWAYS top-shelf liquor. Don Julio Anejo, Herradura Anejo, Tres Generaciones Anejo - for those who like tequila. Weather was excellent every single day. The gym was clean, quiet, and basically brand-new. Not a single complaint except maybe the rocks in the ocean. The lovely pools more than make up for it and you can always walk down the beach a bit to a sandy spot.

By , from Norwalk, CT on Mar 21, 2017

Review comment responded on Mar 23, 2017

Mr. Brent, thank you for selecting Grand Velas Riviera Maya as the setting for your vacation. We feel proud to know that you consider our resort the “best of the best all inclusive”. Your excellent comment demonstrates the memorable time that you and your girlfriend enjoyed our facilities, suite, pools, beach, and restaurants. We would love to host you on your next holiday trip to the beautiful beaches of the Mexican Caribbean and pampering you with our “incredibly friendly staff and service”. We send you our best wishes and all the best for this summer season.

5
Everyone

Incredible customer service. We stayed in the Zen Spa building, which is not oceanfront. The shuttle service is ALWAYS available within seconds and it only takes about 2 minutes to get to the Ambassador or Grand Class (Oceanfront) section of the resort. A spa treatment is a must! Show up an hour early for the hydrotherapy experience. It was incredible! This vacation was more than we would normally spend, but worth every penny!

By , from CA on Mar 7, 2017

Review comment responded on Mar 18, 2017

Ms. Michelle, it was a pleasure to have hosted you on your recent visit to México and providing you an "incredible customer service" and spa treatment. We are very pleased that you felt that you received excellent value for your vacation investment. We look forward to hosting you in the near future and pampering you as you deserve. Kind regards and our best wishes.

5

peaceful restful and not overcrowded resort

Everyone

Food was great and spa service was awesome. The beach area was beautiful. Staff was very friendly and helpful.

By on Feb 9, 2017

Review comment responded on Feb 11, 2017

Thank you for reserving in Grand Velas Riviera Maya. We are pleased to have provided you a memorable stay with the help of our "friendly and helpful" staff, great food and awesome spa service. It will be an honor to host you on your next visit to the beautiful Mexican Caribbean Beaches. Kind regards.

Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710
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