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Recent guest reviews

The people, they were really nice, and always trate us friendly. I will recomend this place to others if they want to feel like home. Thank you for the service and all the nice people that works there.

Service was very good everywhere at the resort from the bars, to the food, room staff - great people! no real complaints at all - we enjoyed our stay - 2nd time with you and we would come again

Food and staff amazing! Need washcloths and softer pillows

The food and drink service was very good with an excellent variety, buffet and restaurants. We would have liked a better check in as they did not inform us of protocols such as booking restaurants.

We had a great time. It was off season so it wasn't crowded at all. The food was okay. We really enjoyed the drinks, shout out to Luis at the outdoor bar. He helped us have a memorable time. The staff was very friendly and wanted to make sure you had a good time. The activities staff kept everyone entertained when it rained.

Everyone was great. Plenty of amenities, beautiful property. Very, very nice overall.

Lack of air condition in common areas Too much noise from too early due to construction next door Poor WIFI connection I was moved to 3 different rooms during my stay until I finally found a decent one.

location staff was family very clean did not want to leave ho ho ho

Nice, todo super bien y organizado y limpio , en realidad fueron muy pocos detalles que no fueron de agrado , pero bien tod lo demás

My first visit and I was genuinely pleased with my stay. Manuel at the front bar had great customer service, along with Manuel who helped in many ways along with our luggage. Vanessa and Viviana from reception a great asset to Azteca. Daniel, with bikes, always was so nice and smiling. I will return.

Okay maybe this should be 2 and a half. It is very nice, but nothing is wonderful. The rooms are ... just ...well...rooms. i've stayed in many 100 dollar a night that were better appointed. SD TV ... really? The wifi is pretty good everywhere. The drinks are well made and plentiful, but the food is just okay. Don't bring an american appetite to any of the specialty restaurants. The service is good and no one has their hand out, but, of course, tips are appreciated. Security is first rate and the Playacar area is beautiful. The beaches are wide and clean and everyone works hard to keep the seaweed from becoming an issue. The hot tub is not, but the pool is okay. There are two resorts almost next to each other and you can use them both. The Maya is the larger and cheaper, but you might have to stay at the Azteca to have dual access....I'm not sure on that. Nightly shows, but the quality is certainly on the amateur side. For that matter, any cruise line probably offers better food and entertainment. Mostly a european crowd, so there are lots of interesting people to meet. Kids are having fun, but are not in the way. A good family resort. We met a few Americans who come here evety year. That's beyond me, but everyone is entitled to their choice. All in all, a pleasant enough experience once. Additional: We had some major rainfall on one day and the sewers backed up on the first floor. The staff worked hard to clean everything up, but ....no elevators.

Great hotel right on the beach!! Pros: The rooms were nice and cleaned superbly. There was a nice little balcony to relax. The pool, snack bar, and buffet restaurant were nice. Xul Ha and Il Palco are a must visit. The beach was fantastic. The bar had a great selection of alcohol and cocktails. La Placita was fantastic and had an amazing 31st-eve dinner and party. Overall we had an amazing time but yearned for a complete experience. The environment was completely safe in contrary to what we have read online and the staff ensured that safety in maintained. Cons: The room missed toiletries like conditioner, hand cream etc that majority North American hotels offer. The information provided by the staff for first-time visitors like us were insufficient and if better guided we could have got more out of our stay. The 25th Gala dinner was like a normal dinner and nothing compared to the one on 31st. The parasailing company stuff was really bad and rude. The weed coming out from the sea to the beach was not removed or cleaned on a regular basis. One of the front office staff Vanessa was very rude when interacting and did not respect us as customers and was the only staff that actually did that.

The Central Air Conditioner duct lines should be cleaned/sanitized. Smell of humidity and mold, difficult to breath. Should have Self Laundry Facility, and free use of Security Box in room. More English speaking TV channels. Most channels have poor videos, blurry pictures. Wi-fi reception is weak in lobby area, and in rooms. Better entertainment programs. Lack of live band performing, dancing areas. Should provide locks for bicycles. Specialty restaurants should reduce sodium (salt) in their menus. Other than that, the resort are very good in services, staff courtesy, cleanness, and food/beverage.

The ocean view is a waste of money. Save your money. There’s like 80 palm trees obstructing the ocean from your balcony. I paid for the “SUPERIOR” room and it was NOT impressive. It looked just like any regular room. The mattress was hard and the room appeared old and outdated.

Paseo Xaman Ha, Mza Playa del Carmen QROO

Hotel highlights

  • Steps from Playacar Golf Club
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Playacar, Viva Wyndham Azteca Resort - All Inclusive is adjacent to Playacar Golf Club and within a mile (2 km) of other popular sights like Quinta Avenida. This 3.5-star property has 335 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM. Enjoy dining at El Nopal, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 335 rooms provide furnished balconies or patios, minibars, and free bottled water. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and ironing boards.


Property features

At Viva Wyndham Azteca Resort - All Inclusive, guests enjoy a full-service spa, karaoke, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.

Room options

Superior Pool View - 1 King Bed

1 King Bed | Sleeps 2

Superior Ocean View - 2 Queen Beds

2 Queen Beds | Sleeps 4

Superior Garden View - 2 Queen Beds

2 Queen Beds | Sleeps 4

Superior Garden View - 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Viva Wyndham Azteca Resort - All Inclusive

Everyone (33) Couples (45) Family (64) Friends (11) Other (2)
5
Everyone

By on Mar 1, 2020

Review comment responded on Mar 3, 2020

Dear Guest, Thank you for your 5 star review. We hope to welcome you back to the Viva Wyndham Azteca in the future! Kind regards, General Manager Viva Wyndham Azteca

5
Everyone

By on Feb 24, 2020

Review comment responded on Feb 26, 2020

Dear Guest, Thank you for your 5 star review. We look forward to welcoming you to stay with us at Viva Wyndham Resorts again in the near future. Kind Regards, General Manager Viva Wyndham Azteca

4
Friends

The people, they were really nice, and always trate us friendly. I will recomend this place to others if they want to feel like home. Thank you for the service and all the nice people that works there.

By on Feb 16, 2020

Review comment responded on Feb 18, 2020

Dear Guest, Thank you for your positive review. We wish you only the best of future travels and look forward to welcoming you back to our Resort in the near future. Warm regards, General Manager Viva Wyndham Azteca

5
Everyone

By on Feb 1, 2020

Review comment responded on Feb 6, 2020

Dear Guest, Thank you for your 5 star review. Please do not forget that Viva Wyndham Azteca will be pleased to welcome you back. Best regards, General Manager Viva Wyndham Azteca

5
Family Friends

Service was very good everywhere at the resort from the bars, to the food, room staff - great people! no real complaints at all - we enjoyed our stay - 2nd time with you and we would come again

By on Dec 27, 2019

Review comment responded on Dec 27, 2019

Dear Guest, Thank you for your positive review. We look forward to welcoming you to stay with us at Viva Wyndham Resorts again in the near future. Kind Regards, General manager Viva Wyndham Azteca

4
Family

Food and staff amazing! Need washcloths and softer pillows

By , from Nashville on Dec 22, 2019

Review comment responded on Dec 23, 2019

Dear Cgabbt, It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Azteca was enjoyable. Thank you for choosing our resort. Kind regards, General Manager Viva Wyndham Azteca

4
Family

The food and drink service was very good with an excellent variety, buffet and restaurants. We would have liked a better check in as they did not inform us of protocols such as booking restaurants.

By on Nov 19, 2019

Review comment responded on Nov 26, 2019

Dear Guest, Thank you for your positive review. We look forward to welcoming you to stay with us at Viva Wyndham Resorts again in the near future. Kind Regards, General Manager Viva Wyndham Azteca

5
Partner Couples

We had a great time. It was off season so it wasn't crowded at all. The food was okay. We really enjoyed the drinks, shout out to Luis at the outdoor bar. He helped us have a memorable time. The staff was very friendly and wanted to make sure you had a good time. The activities staff kept everyone entertained when it rained.

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Dear Guest, Thank you for your positive review. It means so much to us when our guests take the time to recognize the large variety of all-inclusive services offered at the Resort. But most of all, when the employees are recognized for their hard work and dedication in ensuring that all our guests have a fantastic stay with us. We look forward to seeing you again in the not too distant future. Many thank, General Manager Viva Wyndham Azteca

5
Family

Everyone was great. Plenty of amenities, beautiful property. Very, very nice overall.

By on Oct 2, 2019

Review comment responded on Oct 2, 2019

Dear Guest, Thank you for your 5 star review. We wish you only the best of future travels and look forward to welcoming you back to our Resort in the near future. Warm regards, General Manager Viva Wyndham Azteca

2
Family

Lack of air condition in common areas Too much noise from too early due to construction next door Poor WIFI connection I was moved to 3 different rooms during my stay until I finally found a decent one.

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We regret the inconveniences that you might have experienced during your recent vacation at our resort. We hope that these unfortunate events do not prevent you from visiting us again. Kind regards, General Manager Viva Wyndham Azteca

Viva Wyndham Azteca Resort - All Inclusive

Paseo Xaman Ha, Mza, Playa del Carmen, QROO 77710
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