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Recent guest reviews

We had a great time. It was off season so it wasn't crowded at all. The food was okay. We really enjoyed the drinks, shout out to Luis at the outdoor bar. He helped us have a memorable time. The staff was very friendly and wanted to make sure you had a good time. The activities staff kept everyone entertained when it rained.

Everyone was great. Plenty of amenities, beautiful property. Very, very nice overall.

Lack of air condition in common areas Too much noise from too early due to construction next door Poor WIFI connection I was moved to 3 different rooms during my stay until I finally found a decent one.

location staff was family very clean did not want to leave ho ho ho

Nice, todo super bien y organizado y limpio , en realidad fueron muy pocos detalles que no fueron de agrado , pero bien tod lo demás

My first visit and I was genuinely pleased with my stay. Manuel at the front bar had great customer service, along with Manuel who helped in many ways along with our luggage. Vanessa and Viviana from reception a great asset to Azteca. Daniel, with bikes, always was so nice and smiling. I will return.

Okay maybe this should be 2 and a half. It is very nice, but nothing is wonderful. The rooms are ... just ...well...rooms. i've stayed in many 100 dollar a night that were better appointed. SD TV ... really? The wifi is pretty good everywhere. The drinks are well made and plentiful, but the food is just okay. Don't bring an american appetite to any of the specialty restaurants. The service is good and no one has their hand out, but, of course, tips are appreciated. Security is first rate and the Playacar area is beautiful. The beaches are wide and clean and everyone works hard to keep the seaweed from becoming an issue. The hot tub is not, but the pool is okay. There are two resorts almost next to each other and you can use them both. The Maya is the larger and cheaper, but you might have to stay at the Azteca to have dual access....I'm not sure on that. Nightly shows, but the quality is certainly on the amateur side. For that matter, any cruise line probably offers better food and entertainment. Mostly a european crowd, so there are lots of interesting people to meet. Kids are having fun, but are not in the way. A good family resort. We met a few Americans who come here evety year. That's beyond me, but everyone is entitled to their choice. All in all, a pleasant enough experience once. Additional: We had some major rainfall on one day and the sewers backed up on the first floor. The staff worked hard to clean everything up, but ....no elevators.

Great hotel right on the beach!! Pros: The rooms were nice and cleaned superbly. There was a nice little balcony to relax. The pool, snack bar, and buffet restaurant were nice. Xul Ha and Il Palco are a must visit. The beach was fantastic. The bar had a great selection of alcohol and cocktails. La Placita was fantastic and had an amazing 31st-eve dinner and party. Overall we had an amazing time but yearned for a complete experience. The environment was completely safe in contrary to what we have read online and the staff ensured that safety in maintained. Cons: The room missed toiletries like conditioner, hand cream etc that majority North American hotels offer. The information provided by the staff for first-time visitors like us were insufficient and if better guided we could have got more out of our stay. The 25th Gala dinner was like a normal dinner and nothing compared to the one on 31st. The parasailing company stuff was really bad and rude. The weed coming out from the sea to the beach was not removed or cleaned on a regular basis. One of the front office staff Vanessa was very rude when interacting and did not respect us as customers and was the only staff that actually did that.

The Central Air Conditioner duct lines should be cleaned/sanitized. Smell of humidity and mold, difficult to breath. Should have Self Laundry Facility, and free use of Security Box in room. More English speaking TV channels. Most channels have poor videos, blurry pictures. Wi-fi reception is weak in lobby area, and in rooms. Better entertainment programs. Lack of live band performing, dancing areas. Should provide locks for bicycles. Specialty restaurants should reduce sodium (salt) in their menus. Other than that, the resort are very good in services, staff courtesy, cleanness, and food/beverage.

The ocean view is a waste of money. Save your money. There’s like 80 palm trees obstructing the ocean from your balcony. I paid for the “SUPERIOR” room and it was NOT impressive. It looked just like any regular room. The mattress was hard and the room appeared old and outdated.

We love it here! We will be back next year also!! Thank you

Excellent beach, everything was great, beds a little on the hard side for us ❤️ 2nd time stay here, would stay again.

The resort is amazing. Staff, facilities, food, everything was great.

Very good experience , my First time in Mexico , This area Playacar is amazing, very safe , super clean !!! Fantastic Experience!!

Excellent location pretty good amenities includes everything, food, international drinks, free bicycle, Kayak, mini Catamaran. In conclusion is an excellent all inclusive Hotel. The staff was super friendly.

From when we first arrived to the day we left, we were treated very well by everyone. I would highly recommend this place to any of my family and friends.

I thoroughly enjoyed my stay in the hotel. All of the staff were really friendly. The food was excellent. The food selections from the restaurants and variety of restaurants were great. The amenities were great. People there were helpful at all times. Another thing that was great was that the slightly larger Wyndham Maya hotel was just a short walk away along the beach and all those amenities and restaurants are also available for those staying at the Wyndham Azteca.

Paseo Xaman Ha, Mza Playa del Carmen QROO

Hotel highlights

  • Steps from Playacar Golf Club
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Playacar, Viva Wyndham Azteca Resort - All Inclusive is adjacent to Playacar Golf Club and within a mile (2 km) of other popular sights like Quinta Avenida. This 3.5-star hotel has 335 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM. Enjoy dining at El Nopal, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Viva Wyndham Azteca Resort - All Inclusive's 335 air-conditioned rooms provide furnished balconies or patios, minibars, and free bottled water. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Phones and ironing boards are also standard.


Property features

At Viva Wyndham Azteca Resort - All Inclusive, guests enjoy a full-service spa, karaoke, and an outdoor pool. There's free parking and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include a children's pool, a fitness center, and a spa tub.

Room options

Superior Pool View - 1 King Bed

King 1 | Sleeps 2

Superior Pool View - 2 Queen Beds

Queen 2 | Sleeps 4

Superior Oceanfront - 1 King Bed

King 1 | Sleeps 2

Accessible Garden View - 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Viva Wyndham Azteca Resort - All Inclusive

Everyone (30) Couples (45) Family (60) Friends (11) Other (2)
5
Partner Couples

We had a great time. It was off season so it wasn't crowded at all. The food was okay. We really enjoyed the drinks, shout out to Luis at the outdoor bar. He helped us have a memorable time. The staff was very friendly and wanted to make sure you had a good time. The activities staff kept everyone entertained when it rained.

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Dear Guest, Thank you for your positive review. It means so much to us when our guests take the time to recognize the large variety of all-inclusive services offered at the Resort. But most of all, when the employees are recognized for their hard work and dedication in ensuring that all our guests have a fantastic stay with us. We look forward to seeing you again in the not too distant future. Many thank, General Manager Viva Wyndham Azteca

5
Families

Everyone was great. Plenty of amenities, beautiful property. Very, very nice overall.

By on Oct 2, 2019

Review comment responded on Oct 2, 2019

Dear Guest, Thank you for your 5 star review. We wish you only the best of future travels and look forward to welcoming you back to our Resort in the near future. Warm regards, General Manager Viva Wyndham Azteca

2
Families

Lack of air condition in common areas Too much noise from too early due to construction next door Poor WIFI connection I was moved to 3 different rooms during my stay until I finally found a decent one.

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We regret the inconveniences that you might have experienced during your recent vacation at our resort. We hope that these unfortunate events do not prevent you from visiting us again. Kind regards, General Manager Viva Wyndham Azteca

5
Everyone

By on Jul 28, 2019

Review comment responded on Jul 31, 2019

Dear Guest, Thank you for your positive review. Thank you for choosing Viva Wyndham Resorts for your stay and we look forward to offering you another unforgettable holiday at one of our properties in Mexico, The Bahamas or the Dominican Republic. Kind regards, General Manager Viva Wyndham Azteca

4
Everyone

location staff was family very clean did not want to leave ho ho ho

By on Jun 28, 2019

Review comment responded on Jul 1, 2019

Dear Guest, Thank you for taking the time to provide our team with such fabulous feedback in regards to your stay with us at the Viva Wyndham Azteca. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Azteca

5
Families

Nice, todo super bien y organizado y limpio , en realidad fueron muy pocos detalles que no fueron de agrado , pero bien tod lo demás

By on Jun 7, 2019

Review comment responded on Jun 10, 2019

Estimado Huésped, Queremos darle las gracias por haber publicado una crítica positiva sobre Viva Wyndham Azteca. Realmente es un honor recibir comentarios como los suyos ya que además de llenarnos de satisfacción nos alienta a continuar brindando un servicio con calidez y calidad. Por favor recuerde que en Viva Wyndham Azteca será siempre un placer recibirle. Saludos cordiales, Gerente General Viva Wyndham Azteca

5
Friends

My first visit and I was genuinely pleased with my stay. Manuel at the front bar had great customer service, along with Manuel who helped in many ways along with our luggage. Vanessa and Viviana from reception a great asset to Azteca. Daniel, with bikes, always was so nice and smiling. I will return.

By , from Texas/Arkansas on May 12, 2019

Review comment responded on May 15, 2019

Dear Debbie, We are absolutely thrilled that the staff made such an impact on your stay and that you know so many by name! We am delighted to see that they have been able to go above and beyond to give you a great view and make your time with us a unique and pleasant experience. We look forward to welcoming you during your next visit in Mexico! Kind regards, General Manager Viva Wyndham Azteca

4
Everyone

By on Mar 25, 2019

Review comment responded on Apr 2, 2019

Dear Guest, We are so pleased that you had a lovely stay with us. Thank you for recommending Viva Wyndham Azteca and please do not forget that we will be pleased to welcome you back anytime. Best regards, General Manager Viva Wyndham Azteca

2
Partner Couples

Okay maybe this should be 2 and a half. It is very nice, but nothing is wonderful. The rooms are ... just ...well...rooms. i've stayed in many 100 dollar a night that were better appointed. SD TV ... really? The wifi is pretty good everywhere. The drinks are well made and plentiful, but the food is just okay. Don't bring an american appetite to any of the specialty restaurants. The service is good and no one has their hand out, but, of course, tips are appreciated. Security is first rate and the Playacar area is beautiful. The beaches are wide and clean and everyone works hard to keep the seaweed from becoming an issue. The hot tub is not, but the pool is okay. There are two resorts almost next to each other and you can use them both. The Maya is the larger and cheaper, but you might have to stay at the Azteca to have dual access....I'm not sure on that. Nightly shows, but the quality is certainly on the amateur side. For that matter, any cruise line probably offers better food and entertainment. Mostly a european crowd, so there are lots of interesting people to meet. Kids are having fun, but are not in the way. A good family resort. We met a few Americans who come here evety year. That's beyond me, but everyone is entitled to their choice. All in all, a pleasant enough experience once. Additional: We had some major rainfall on one day and the sewers backed up on the first floor. The staff worked hard to clean everything up, but ....no elevators.

By on Feb 28, 2019

Review comment responded on Mar 5, 2019

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response. ,thank you for giving us the opportunity to serve you at Viva Wyndham. We are glad to know that you had the chance to enjoy your vacation at our Resort and it is a pleasure to know that our services and facilities met with your expectations. Again thank you for recommending Viva Wyndham. Best regards

4
Everyone

By on Feb 17, 2019

Review comment responded on Apr 2, 2019

Dear Guest, Thank you for posting your review. We look forward to welcoming you during your next visit in Mexico! Kind regards, General Manager Viva Wyndham Azteca

Viva Wyndham Azteca Resort - All Inclusive

Paseo Xaman Ha, Mza, Playa del Carmen, QROO 77710
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