Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

VIP Access

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

1 bedroom, premium bedding, down comforters, free minibar

Outdoor pool, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pet friendly
Breakfast included
Spa

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Place, Ballenas Beach
‪3 min walk‬
Place, Aquaworld
‪11 min walk‬
Place, Iberostar Cancun Golf Course
‪6 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪54 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Rock Suite Ocean View (Two Bedroom)

1066 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Diamond Ocean View

Excellent

431 sq ft
Ocean view
Sleeps 3
1 King Bed

Suite, 1 Bedroom (Rock)

635 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Rock Royalty Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 2
1 King Bed

Deluxe Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 3
1 King Bed

Deluxe Lagoon view king

Excellent

431 sq ft
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Excellent

431 sq ft
Ocean view
Sleeps 4
2 Double Beds

Deluxe Lagoon view double

Very good

431 sq ft
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Family Lagoon View (Two Bedroom)

Exceptional

861 sq ft
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

Excellent

431 sq ft
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds

Very good

431 sq ft
Sleeps 4
2 Double Beds

Deluxe Family Ocean View - Two Bedroom

861 sq ft
2 bedrooms
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Wonderful

861 sq ft
2 bedrooms
Ocean view
Sleeps 6
4 Double Beds

Classic Room, Mobility Accessible, Lagoon View

431 sq ft
Lagoon view
Sleeps 4
2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

861 sq ft
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

850 sq ft
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

850 sq ft
Ocean view
Sleeps 6
4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

431 sq ft
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

431 sq ft
Lagoon view
Sleeps 3
1 King Bed

Deluxe Double Room, Ocean View (Classic)

431 sq ft
Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

431 sq ft
Ocean view
Sleeps 3
1 King Bed

Deluxe Double Room (Classic)

431 sq ft
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Classic)

431 sq ft
Sleeps 3
1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

431 sq ft
Ocean view
Sleeps 3
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Iberostar Cancun Golf Course. This 600-room, 4.5-star property has indoor private hot tubs along with 5 restaurants and a full-service spa.

What's nearby

Ballenas Beach - 3 min walk - 0.2 miles
Aquaworld - 11 min walk - 0.6 miles
Oasis Arena - 19 min walk - 1.0 mile
Iberostar Cancun Golf Course - 6 min drive - 1.4 miles
La Isla Shopping Mall - 7 min drive - 1.6 miles

Getting around

Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

‪Club 91 Lounge - ‬7 min walk
‪Nebbiolo - ‬5 min walk
‪La Madalena - ‬5 min walk
‪The Great Room - ‬9 min walk
‪Fred's House American Seafood & Oyster Bar - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.

Guests can expect to find free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pool
All inclusive
Spa
Kids pool

$279 nightly

Nov 19 - Nov 20

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference center (16,404 square feet of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Elevator (35 inch wide door)
Handrails in stairways (35 inches high)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
At least 10% of profits reinvested in community and sustainability
Banquet hall
Comprehensive recycling policy
Lifeguards
Local artist showcase
Locally-owned and organized tours and activities
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 150 per pet, per week
Dogs and cats only
2 total (50 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 34 per person (roundtrip)
Pet fee: USD 150 per pet, per week
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Hard Rock Hotel

All Inclusive Hard Rock Hotel Cancun

Cancun Hard Rock Hotel

Hard Rock All Inclusive

Hard Rock Hotel All Inclusive

Hard Rock Hotel All Inclusive Cancun

Hard Rock Hotel Cancun

Hard Rock Hotel Cancun All Inclusive

Hard Rock Hotel All Inclusive All-inclusive property

Hard Rock Cancun Inclusive in

Hard Rock Hotel Cancun All Inclusive

Cancun Hard Rock Hotel Cancun - All Inclusive Hotel

Hard Rock Hotel Cancun - All Inclusive Cancun

Hard Rock Hotel All Inclusive

Hard Rock Cancun All Inclusive

Hard Rock All Inclusive

Hotel Hard Rock Hotel Cancun - All Inclusive Cancun

Hotel Hard Rock Hotel Cancun - All Inclusive

Hard Rock Cancun All Inclusive

Frequently asked questions

Are there all-inclusive rates at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Dec 1, 2025 start from $414.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do near Hard Rock Hotel Cancun - All Inclusive ?

This property is situated in Zona Hotelera within a 10-minute walk of Nichupté Lagoon and Ballenas Beach. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is there parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa at Hard Rock Hotel Cancun - All Inclusive ?

The Rock Spa is the property's spa and services include body wraps, couples treatments, massages, and mani/pedis.

Does Hard Rock Hotel Cancun - All Inclusive feature a casino at the property?

No, Hard Rock Hotel Cancun - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Cancun - All Inclusive ?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hard Rock Hotel Cancun - All Inclusive ?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and an ocean-view restaurant.

Does Hard Rock Hotel Cancun - All Inclusive have a hot tub?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant with a breakfast menu?

Yes, Hard Rock Hotel Cancun - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Hard Rock Hotel Cancun - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive for a fee of USD 150 per pet, per week. The property also provides food and water bowls.

Does Hard Rock Hotel Cancun - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Hard Rock Hotel Cancun - All Inclusive ?

The closest major airport to Hard Rock Hotel Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 11 mi away (19 minutes by car).

Are there rooms with balconies at Hard Rock Hotel Cancun - All Inclusive ?

Yes, every guestroom at Hard Rock Hotel Cancun - All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Hard Rock Hotel Cancun - All Inclusive host weddings?

Take advantage of the wedding venue at Hard Rock Hotel Cancun - All Inclusive if you plan to say "I do" during your trip.

Hard Rock Hotel Cancun - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Lynda

Traveled with partner

Oct 29, 2025

Liked: Cleanliness, property conditions & facilities

Room was a little dated and worn. Staff were excellent.

Stayed 3 nights in Oct 2025

8/10 Good

ahmed

Sep 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean room but given a balcony that literally was the view of the snack bar…. Probably worse view possible at the hotel and they told me no other rooms were available for my stay. Room 476 to be specific try to avoid if you want to actually sit in your balcony. Only one elevator was working in the side of the hotel I was on. Had to take the stairs if I didn’t want to wait 5 minutes. Everything else was perfect other than you have to pay 35% service fee if you try to use your resort credits so skip out on the resort credits if you decide you just want to relax

Stayed 2 nights in Sep 2025

10/10 Excellent

Keisha

Traveled with partner

Aug 19, 2025

Liked: Cleanliness, staff & service

I like my oceanfront view and loved how clean the property was. Needs some updating in the rooms and the hallway carpet has an odor.

Stayed 3 nights in Aug 2025

10/10 Excellent

Maria Susana

Aug 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had the greatest time

Stayed 3 nights in Aug 2025

6/10 Okay

Christian

Traveled with family

Aug 18, 2025

Liked: Staff & service, room comfort

Stayed 6 nights in Jul 2025

2/10 Terrible

Alinne

Traveled with family

Aug 18, 2025

Liked: Cleanliness, room comfort

Right place to be mistreated and unfairly charged

I’ve been a client of Expedia and hotels.com for almost 10 years and this was the worst experience I have ever had in a hotel booked through them. 1- If you see a $200 credit per day, it actually means you have 65% discount for spa, tours and hair salon services. However, a nail polish is $90. So not worth at all. By the way, it took me 3 days to discover how to use this credit, nobody gives you information. 2- We had a reservation at restaurant Toro, we got there on time our name was not in the list. First attitude of the hostess was to say I can’t do anything and imply we were lying. 30 minutes of back-and-forth we got seated with help of the person who registered our family for the dinner, but the worst part was 3 employees insinuating we were lying while our children were sitting, hungry and waiting. 3- Worst part was my son getting sick and vomiting for 2 days. He got sick into this resort can be food or swallowing some water from the pool, it doesn’t matter he got sick here. He vomited in the pool deck, we called the staff to clean it up. Nobody ever reached out to us to ask about his health or to offer any help. Surprisingly the hotel got interested on his health conditions when we ask kids to replace the bedsheets because he felt sick over the bed and they need replacements. This is when the nightmare starts and the hotel calls me to charge $296 for damaging hotel property. What? Dirty sheet due to kid sickness caused by the hotel is property damage?

Stayed 7 nights in Aug 2025

10/10 Excellent

Luis Damian Alvarez

Aug 18, 2025

4/10 Poor

Mehran

Traveled with family

Aug 18, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Too much pressure and wasting time to purchase membership ( Hustle ) the room was not clean and too noisy the AC in the corridors were not efficient

Stayed 2 nights in Aug 2025

6/10 Okay

Daniel

Traveled with family and small children

Aug 17, 2025

Liked: Cleanliness, staff & service

The staff at Hard Rock Hotel Cancun were great—very friendly and welcoming. The food was okay overall. Lunch was solid with classic options like pizza and burgers, and the seafood was a nice touch. Dinner had great restaurant choices, but be prepared to wait 1–2 hours during peak times. Breakfast was the weakest meal, and the dining area was always hot and uncomfortable. The Roxity Kids Club was the highlight for us. Being able to drop off our 4-year-old gave us some quality time to relax as a couple, and our child really enjoyed it. Abby and Andy were awesome host and deserve recognition. Big downside: the timeshare sales pressure. From check-in to check-out, we were constantly approached. It was extremely persistent and made us uncomfortable. Sadly, this alone would stop us from coming back.

Stayed 4 nights in Aug 2025

2/10 Terrible

Myduyen

Traveled with family

Aug 15, 2025

Liked: Cleanliness

Disliked: Amenities

Foods options very limited. Bed comfortable

Stayed 5 nights in Aug 2025

10/10 Excellent

BAO

Traveled with partner

Aug 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good

Stayed 5 nights in Aug 2025

10/10 Excellent

Hau

Traveled with partner

Aug 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love and excellence services will be back

Stayed 3 nights in Aug 2025

6/10 Okay

Pablo

Aug 14, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Jul 2025

4/10 Poor

CRISTINA RODRIGUEZ

Traveled with family and small children

Aug 14, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Unfortunately, the hotel did not meet my expectations. The rooms are quite small. We booked a double room, and the beds were advertised as queen size but were actually full size, making it uncomfortable to share with a partner. There is also a jacuzzi located in the same room, with barely one foot of space from the bed, which felt impractical and uncomfortable. The food throughout the resort was very basic, with no dishes that stood out or that I would want to have again. At El Toro, the wait time to be seated was hours, and once inside, the meats were served cold and overly salty. The Italian restaurant offered a very limited menu; the pasta lacked flavor, and the salmon was completely bland. The Zen restaurant was similarly underwhelming, with basic presentation and nothing remarkable in terms of taste. The pool area on the lower level is quite small, and the floor near the bar area is slippery. My husband even had a minor accident when a loose screw from a chair injured his foot. While the on-site paramedic attended to him promptly, it was still concerning. Additionally, the open bar closes at 1:00 a.m., which felt early compared to other resorts we have visited. Overall, I was disappointed with both the food and the accommodations, and I would not choose to return.

Stayed 6 nights in Aug 2025

10/10 Excellent

Christopher Todd

Traveled with family

Aug 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great stay!

Stayed 7 nights in Jul 2025

10/10 Excellent

Elie

Aug 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Every thing was great!

Stayed 4 nights in May 2025

10/10 Excellent

LeeAnn

Aug 13, 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Maicon

Traveled with family and small children

Aug 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent food and room service, amazing entertainment. Friendly staff.

Stayed 3 nights in Aug 2025

10/10 Excellent

Laura Mesa

Aug 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

4/10 Poor

Loretta

Traveled with family

Aug 11, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We were very disappointed with our stay at Hard Rock Hotel Cancun. The property was not as clean as expected, and both check-in and check-out were chaotic and stressful. The air conditioning did not work well inside the hotel or in the restaurants, which made it uncomfortable. One of the showers by the beach was broken all week, leaving only one available for all guests. Poolside service was very slow, and lounge chairs were hard to find. Overall, the hotel felt dated, the service was subpar, and the food was just average. For the price, we expected much better.

Stayed 4 nights in Jul 2025

10/10 Excellent

Maribel Alaniz

Traveled with family

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay great food and staff was super friendly and accommodating.

Stayed 5 nights in Aug 2025

2/10 Terrible

Mario

Traveled with partner

Aug 9, 2025

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

Negative- 1st come, 1st service for dinner but they werent organized, they would ask you to return in an hour and if you were infront of another party and they came sooner than the hour, they would be seated first. Staff worries more about setting up tables than taking your order or providing service. None of the restaurants had air conditioner so it felt like you were in a sauna and would be sweating after you showered. Property was not kept up with, felt old and dingy, and room occasionally smells like sewage. Positive- good location. Good gym if you like to keep fit while on vacation. Liquor selection was good with the exception that yiu couldn't get light beer and any of the bars, only in the room mini bar.

Stayed 6 nights in Aug 2025

8/10 Good

Eduardo

Aug 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jul 2025

8/10 Good

Ambar

Aug 8, 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

WALTER

Aug 8, 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 4 nights in Aug 2025

Hotels

Orbitz's Latest Trends

Hotels

Hard Rock Hotel Cancun - All Inclusive

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Rock Suite Ocean View (Two Bedroom)

View all photos for Diamond Ocean View

Diamond Ocean View

View all photos for Suite, 1 Bedroom (Rock)

Suite, 1 Bedroom (Rock)

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

View all photos for Deluxe Lagoon view king

Deluxe Lagoon view king

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

View all photos for Deluxe Lagoon view double

Deluxe Lagoon view double

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Deluxe Family Lagoon View (Two Bedroom)

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Deluxe Family Ocean View - Two Bedroom

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Deluxe Family Ocean View Double Beds - Two Bedroom

View all photos for Classic Room, Mobility Accessible, Lagoon View

Classic Room, Mobility Accessible, Lagoon View

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

View all photos for Deluxe Double Room, Lagoon View (Classic)

Deluxe Double Room, Lagoon View (Classic)

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Deluxe Room, 1 King Bed, Lagoon View (Classic)

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Deluxe Room, 1 King Bed, Ocean View (Classic)

View all photos for Deluxe Double Room (Classic)

Deluxe Double Room (Classic)

View all photos for Deluxe Room, 1 King Bed (Classic)

Deluxe Room, 1 King Bed (Classic)

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

You may also like

AVA Resort All Oceanfront - All Inclusive

About the neighborhood

Cancun

What's nearby

Getting around

Restaurants

About this property

Hard Rock Hotel Cancun - All Inclusive

Awards and affiliations

Similar properties

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility