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Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property
On private beach with 4 outdoor pools, near Forum By The Sea Mall

Choose dates to view prices

Photo gallery for Dreams Sands Cancun Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video
Preferred Club Master Suite | Free minibar, in-room safe, desk, laptop workspace
4 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Cancun, QROO
  • Place, Plaza Caracol Mall
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Partial Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View King Bed

7.8 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 3

View all photos for Deluxe Partial Ocean View with Balcony King Bed

Deluxe Partial Ocean View with Balcony King Bed | Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View with Balcony King Bed

7.0 out of 10
Good
(18 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 2

View all photos for Deluxe Ocean Front Double Beds

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Ocean Front Double Beds

8.6 out of 10
Excellent
(13 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Deluxe Ocean Front with Balcony King Bed

Deluxe Ocean Front with Balcony King Bed | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front with Balcony King Bed

  • 350 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Preferred Club Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front King Bed

  • 350 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Preferred Club Ocean Front Corner Suite King Bed

42-inch LED TV with cable channels, TV, table tennis

Preferred Club Ocean Front Corner Suite King Bed

  • 480 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Plunge Pool Suite

Preferred Club Honeymoon Plunge Pool Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Honeymoon Plunge Pool Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View Double Beds

8.2 out of 10
Very good
(23 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 4

View all photos for Deluxe Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front King Bed

8.8 out of 10
Excellent
(23 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Preferred Club Ocean Front Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Double Beds

7.6 out of 10
Good
(8 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Family Suite

Family Suite | Free minibar, in-room safe, desk, laptop workspace

Family Suite

  • 700 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club King Balcony Ocean Front

Preferred Club King Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club King Balcony Ocean Front

  • 350 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(24 reviews)
  • 355 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Double Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Double Partial Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Double Ocean Front

8.4 out of 10
Very good
(7 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium King Balcony Ocean Front

8.8 out of 10
Excellent
(18 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Preferred Club Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club Double Ocean Front

7.6 out of 10
Good
(11 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Preferred Club King Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Ocean Front

7.8 out of 10
Good
(7 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Preferred Club King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Balcony Ocean Front

9.0 out of 10
Wonderful
(9 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite

Preferred Club Master Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite

  • 1033 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Presidential)

Presidential Suite (Presidential) | Free minibar, in-room safe, desk, laptop workspace

Presidential Suite (Presidential)

  • 1420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Double Balcony Ocean Front

Preferred Club Double Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Double Balcony Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 360 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Family Connecting Room

Deluxe Family Connecting Room | Free minibar, in-room safe, desk, laptop workspace

Deluxe Family Connecting Room

  • 700 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Dreams Sands Cancun Resort & Spa - All Inclusive is a leisurely stroll from popular sights such as Cancun Convention Center and Forum By The Sea Mall. This 414-room, 4-star property has 4 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Plaza Caracol Mall - 2 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Caracol Beach - 9 min walk - 0.5 miles
  • Forum Beach - 11 min walk - 0.6 miles
  • Gaviota Azul Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Turquesa Restaurant - ‬5 min walk
  • ‪Miramar - ‬5 min walk
  • ‪Lounge 24 - ‬2 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪El Patio - ‬1 min walk

About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

On private beach with 4 outdoor pools, near Forum By The Sea Mall
Dreams Sands Cancun Resort & Spa - All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. Free valet and self parking are available, and there's also an area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
Guests can expect 42-inch LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free minibar items, coffee makers, and safes are also available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pevonia has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Gaucho
  • Himitsu
  • Portofino
  • World Cafe

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Frequently asked questions

Are there all-inclusive options at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include kayaking, sailing, and volleyball.

How much does it cost to stay at Dreams Sands Cancun Resort & Spa - All Inclusive?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Dreams Sands Cancun Resort & Spa - All Inclusive on Jan 5, 2026 start from $448.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see close to Dreams Sands Cancun Resort & Spa - All Inclusive?

This property is situated in Zona Hotelera within a short 1-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 12 minutes on foot from Forum Beach. You'll also find La Isla Shopping Mall and Gaviota Azul Beach within a short drive.

Is parking available on site at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Dreams Sands Cancun Resort & Spa - All Inclusive?

Pevonia is the property's spa and services include sports massages, Swedish massages, reflexology, and hydrotherapy.

Does Dreams Sands Cancun Resort & Spa - All Inclusive feature a casino at the property?

No, Dreams Sands Cancun Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Sands Cancun Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What do couples enjoy most about Dreams Sands Cancun Resort & Spa - All Inclusive?

There are many amenities for couples at this all-inclusive property, including a private beach and a beach bar plus some guestrooms feature private plunge pools.

Are there hot tubs at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Dreams Sands Cancun Resort & Spa - All Inclusive have a restaurant that serves breakfast?

Yes, Dreams Sands Cancun Resort & Spa - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Dreams Sands Cancun Resort & Spa - All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Dreams Sands Cancun Resort & Spa - All Inclusive for a fee of USD 65 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Dreams Sands Cancun Resort & Spa - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Dreams Sands Cancun Resort & Spa - All Inclusive?

The closest major airport to Dreams Sands Cancun Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (26 minutes by car).

Are there rooms with balconies that I can book at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a furnished patio or a balcony where guests can enjoy ocean views.

Does Dreams Sands Cancun Resort & Spa - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Dreams Sands Cancun Resort & Spa - All Inclusive.

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 781 out of 1550 reviews
Rating 8 - Good. 369 out of 1550 reviews
Rating 6 - Okay. 230 out of 1550 reviews
Rating 4 - Poor. 77 out of 1550 reviews
Rating 2 - Terrible. 93 out of 1550 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach
Stayed 3 nights in Aug 2025

10/10 Excellent

Earl Darrel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very helpful and professional.
Stayed 6 nights in Sep 2025

10/10 Excellent

Carlos Esteban

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención, habitaciones cómodas, buena comida y variedad.
Stayed 2 nights in Sep 2025

8/10 Good

Franciellie Ramirez, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Sep 2025

2/10 Terrible

Laura

Stayed 1 night in Sep 2025

8/10 Good

Jieyu

Stayed 6 nights in Sep 2025

8/10 Good

Mary Joy Jacob

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
It will be great if the lobby is more brighter, to match the vibes of excitement. It would be perfect if the other restaurant outside near the beach doesn’t need to get dress up when getting food for more convenience while in beach. The beach sand is excellent 😍💕…
Stayed 5 nights in Sep 2025

6/10 Okay

Sharon

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Second visit to Dreams Sands was disappointing. Resort feels run down with multiple maintenance issues. The restaurants were intermittently closed. The Sports bar was only open once during our stay for a show, but otherwise not used. Housekeeping was hit or miss, and more miss than hit. We were in Preferred and promised turndown service. We got it one time in 7 days, even after trying to order it on their app! The exterior of the property beach and poolside, looked very unkept. People who worked in the World Cafe were very kind, but the guys at the Preferred beach were almost indifferent. 2 years ago when were were there, they treated us great, and couldn't do enough for us. We are good tippers, but this year felt that we should have saved our money. Drink and food service to the preferred beach was not consistent at best and really slow. Food at most restaurants was mostly bad. We will not return.
Stayed 7 nights in Sep 2025

10/10 Excellent

Gabriela

Stayed 4 nights in Sep 2025

8/10 Good

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful, perfect white sand. Staff cleaned seaweed every morning to ensure you had pic perfect water, food was good not amazing but multiple options for all.
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos

Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 5 nights in Sep 2025

6/10 Okay

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

2/10 Terrible

Thelma Darleen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They wouldn’t let you in the pools because they set up a dinner. When it rained they have nothing in doors to do. They took money from my husbands wallet in our room. I’ll never go back . I paid to upgrade and once I bitched the day before I left did I get the service I paid for.
Stayed 5 nights in Sep 2025

2/10 Terrible

Thelma Darleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools had so many tiles missing. The beach had sea weed all over. I paid for up grade and did t get it till night before I left. Money was taken from my husbands wallet because we did not know they came into the room anytime they wanted. I will never go back there.
Stayed 5 nights in Sep 2025

10/10 Excellent

Meilyn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful experience with this resort. Staff
Stayed 6 nights in Sep 2025

10/10 Excellent

Marlena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went with family. Grandparents and kids had a great time. Food and drinks were great, and different dishes everyday. Great food options for kids too. Beautiful clear water beach and no seaweed. Multiple pool options. We had a great time and will definitely be going back.
Stayed 5 nights in Sep 2025

2/10 Terrible

Ceyon

Traveled with family
Disliked: Cleanliness, room comfort

Not great

We went as a family of 4. My husband, 21yo daughter and 4yo son. Positives: The location is stunning. The water is very shallow so it's great for kids. No seaweed, a warm. Really, a dream. Negatives: 1. The main negative was the deception of the vip staff. Beware-they will try to sign everyone up for a timeshare. My 21 yo daughter decided to attend (she makes adult money). She watched the 90 min presentation and they refused to provide the 3 day 2 night stay as promised. They had 3 people attempt to sell her the package. She went with the intention to possibly purchase because she loved the area so much but was not at all impressed with the property or amenities. They told her that she didn't meet the qualifications because she was not 30yo or married. No one explained that prior to booking her or attempting to sell her the package. It was not stated on any of their paperwork. Deceptive practices. 2. The food was mediocre at best. Room service food was not good. 3. We had 2 rooms. Room 1: had a broken shower door so the bathroom would flood every time you took a shower. We would clean it up ourselves of course but it was very annoying. The shower water would go from warm to scolding hot several times during the shower in both rooms. Be careful with kids. Room 2 smelled musty and moldy the entire time. Giant bug in room 2. Needs new paint, chipped. 4. There was very little alcohol in the drinks. 5. No one answers the phone. Called front desk, spa, service etc.
Stayed 4 nights in Sep 2025

10/10 Excellent

Selena

Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options were good and food was delicious. The rooms were clean and the views were great.
Stayed 4 nights in Sep 2025

8/10 Good

Paul

Traveled with partner
Disappointed in the dining options
Stayed 4 nights in Aug 2025

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort.
Stayed 4 nights in Sep 2025

10/10 Excellent

Brandan

Stayed 5 nights in Sep 2025

4/10 Poor

Jesus

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Room was good, property was ok but definitely needs updates. Service was horrible from the lobby all the way to the restaurants, most employees seem like they hate their job and are definitely not friendly.
Stayed 4 nights in Sep 2025

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