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Recent guest reviews

I love this place it was amazing. Rooms really clean and the service was great. Can’t wait to visit again.

Lovely resort great staff ! Would stay again.

The pool did not have nearly enough seating - Water is very cold. The beach is extremely shallow - every morning was a fight for a seat at either location. The rooms (we had two) were not good at all - one outlet worked in 1 room but the plugs would not stay in the receptacle, the refrigerator didn't work, it was impossible to keep the water inside the shower (shower curtain left a huge gap-wasn't adjustable), the a/c was like a jet engine so you either had to be hot or turn the TV up really loud, 2 lights didn't work, the first morning our daughter left her wallet on her nightstand when we went to breakfast and the beach - one $100.00 bill in it and one $1.00 bill - the $100.00 bill was missing when we came back (she's 13 - it was her vacation money), not much for teens to do so "kid and family friendly" really applies to who? Unless you want to drink weak margaritas all day, there really isn't much to do on the resort. Food was okay but we ended up going off the resort after a couple days to get some variety and authenticity. The grill they set up by the poolside is likely the best food. Most of the restaurants are very small portioned (as in your salad looked like garnish - two small pieces of arugula and some demi-glaze). The first 2 days we were there - way too much time being told about "free resort money" if we go look at the new resort locations. Positives - staff was very nice and outgoing. For what we paid I would never go back.

Property is very old and in need of a update. Food at the buffet was not very good. It was delicious in 2018 when I first visited. Unless you want to get up at 5am for a chair around the pool forget it. Best part the grill by the pool is so yummy. The steak and fish tacos are the best. I just wish they had cheese. Unfortunately I don't think I would return.

Nothing

Very nice hotel. Close to bars and restaurants. Breakfast was a bit limited. Lunch was basically hamburger and fries or tacos. Dinner was very good and waiter’s and staff was excellent

Very nice beach

The hotel rooms are outdated. The furniture is old and the mattress is extremely firm and uncomfortable. The ac blower fan is very noisy. The room had very few outlets which made it a challenge to charge electronic devices. There was no microwave in the room so we were unable to hear up leftovers from restaurants. The hotel staff was very friendly and cordial. The breakfast buffet was very good with a wide selection of items, including mimosa and bloody mary’s. There was lots of live entertainment at night which was pretty good. The beach was overrun with seaweed during our 1 week stay and the stench was very strong, permeating all areas near to the beach. We had to go off property to find a clean beach.

Super friendly staff!!!!

The staff is very friendly and accommodating. The Entertainment Staff is great. The staff, beach, and food make up for the dated rooms.

Although the rooms are incredibly dated and in a huge need of a refresh, the property is beautiful and the service is amazing!

Super fun and friendly staff. Good was pretty good too!

Very nice hotel and beaches. The only draw back was the dress code at some of the restaurants were specifically for men which was strange and they only enforced it for some, if you are going to have a dress code enforce it for all.

It was a great time. The food was.amazing, the covid measures were good . Hotel was.clean and nitty, the only issue was the AC did not work in public aereas or in resraurants . Other than that, great trip, amazing staff , great hotel!

Evrything was terrible.

The rooms are old and have not been updated. The pictures don’t reflect the actual room. The air conditioning does not work... they will give you a fan before switching your room. The food is okay definitely better at other resorts I have been to. The one thing they got right was the covid testing. We were preferred guest and we didn’t even find out about the lounge on the 8th floor until we had been there for 3 days. I wouldn’t recommend this place to anyone who wants to have a modern room with a real workout room or no discriminating staff. I was literally in real tears by the time we left.

Blvd. Kukulcan km. 8.5 Lote B Cancun QROO

Hotel highlights

  • Walking distance to Cancun Convention Center and Chac Mool Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Dreams Sands Cancun Resort & Spa - All Inclusive is a leisurely stroll from popular sights such as Cancun Convention Center and Chac Mool Beach. This 438-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.


Dining

There are multiple options for onsite dining with 7 restaurants, including World Cafe, which specializes in international cuisine and serves lunch and dinner, and Portofino with pleasing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 438 air-conditioned rooms provide iPod docks, coffee makers, and free bottled water. Guests can expect to find free WiFi and wired Internet, plus plasma TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other amenities include safes, phones, and ironing boards.


Property features

Dreams Sands Cancun Resort & Spa - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a 24-hour gym.

Room options

Deluxe Partial Ocean View King with Balcony

1 King Bed | Sleeps 2

Deal of the Day

2 Double Beds | 1 King Bed | Sleeps 4

Preferred Club King Ocean Front

1 King Bed | Sleeps 4

Deluxe Partial Ocean View King

1 King Bed | Sleeps 3

Guest reviews for Dreams Sands Cancun Resort & Spa - All Inclusive

Everyone (26) Couples (12) Family (30)
5
Family

I love this place it was amazing. Rooms really clean and the service was great. Can’t wait to visit again.

By on Jan 11, 2022

Review comment responded on Jan 12, 2022

Dear Yamilette We appreciate you have taken the time to write a review about your stay with us, we are happy to know that you loved everything we have to offer. Remember that Dreams Sands Cancun Resort and Spa is your second home and we are already waiting for you, Looking forward to host your vacations again!

5
Family

Lovely resort great staff ! Would stay again.

By on Jan 11, 2022

Review comment responded on Jan 12, 2022

1. Dear Guest, On behalf of Dreams Cancun Resort & Spa, we would love to thank you for taking the time to share your kind review about your stay with us. We hope to have you back for your next Cancun getaway, we will be waiting for more memorable experiences! Sunny regards,

2
Family

The pool did not have nearly enough seating - Water is very cold. The beach is extremely shallow - every morning was a fight for a seat at either location. The rooms (we had two) were not good at all - one outlet worked in 1 room but the plugs would not stay in the receptacle, the refrigerator didn't work, it was impossible to keep the water inside the shower (shower curtain left a huge gap-wasn't adjustable), the a/c was like a jet engine so you either had to be hot or turn the TV up really loud, 2 lights didn't work, the first morning our daughter left her wallet on her nightstand when we went to breakfast and the beach - one $100.00 bill in it and one $1.00 bill - the $100.00 bill was missing when we came back (she's 13 - it was her vacation money), not much for teens to do so "kid and family friendly" really applies to who? Unless you want to drink weak margaritas all day, there really isn't much to do on the resort. Food was okay but we ended up going off the resort after a couple days to get some variety and authenticity. The grill they set up by the poolside is likely the best food. Most of the restaurants are very small portioned (as in your salad looked like garnish - two small pieces of arugula and some demi-glaze). The first 2 days we were there - way too much time being told about "free resort money" if we go look at the new resort locations. Positives - staff was very nice and outgoing. For what we paid I would never go back.

By on Dec 31, 2021

5
Partner Couples

Property is very old and in need of a update. Food at the buffet was not very good. It was delicious in 2018 when I first visited. Unless you want to get up at 5am for a chair around the pool forget it. Best part the grill by the pool is so yummy. The steak and fish tacos are the best. I just wish they had cheese. Unfortunately I don't think I would return.

By , from Bloomington on Oct 30, 2021

1
Family

Nothing

By on Oct 18, 2021

4
Partner Couples

Very nice hotel. Close to bars and restaurants. Breakfast was a bit limited. Lunch was basically hamburger and fries or tacos. Dinner was very good and waiter’s and staff was excellent

By on Oct 12, 2021

5
Family

Very nice beach

By on Oct 9, 2021

2
Family

The hotel rooms are outdated. The furniture is old and the mattress is extremely firm and uncomfortable. The ac blower fan is very noisy. The room had very few outlets which made it a challenge to charge electronic devices. There was no microwave in the room so we were unable to hear up leftovers from restaurants. The hotel staff was very friendly and cordial. The breakfast buffet was very good with a wide selection of items, including mimosa and bloody mary’s. There was lots of live entertainment at night which was pretty good. The beach was overrun with seaweed during our 1 week stay and the stench was very strong, permeating all areas near to the beach. We had to go off property to find a clean beach.

By on Sep 1, 2021

Review comment responded on Oct 7, 2021

6. Dear Guest, We would like to thank you for choosing us to host your holidays. Our mission is to make every stay as close to perfection as possible and to exceed our guests expectations with our service. It is with great concern we read that we were not able to accomplish this during your stay. We appreciate your comments; thanks to your valuable feedback we continue improving our facilities and service, in order to provide a better experience in your next visit.

5
Family

Super friendly staff!!!!

By on Aug 16, 2021

Review comment responded on Sep 28, 2021

Dear Guest, Thank you for taking the time to share your amazing memories of Dreams Sands Cancun Resort & Spa with the community. We are so delighted that your stay with us was so special and that you hope to return to visit us again.

5
Family

The staff is very friendly and accommodating. The Entertainment Staff is great. The staff, beach, and food make up for the dated rooms.

By on Aug 2, 2021

Review comment responded on Sep 28, 2021

Dear Tina. Thank you for taking the time to write and share your recent experience at Dreams Sands Cancun Resort & Spa. We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience. Kind regards,

Dreams Sands Cancun Resort & Spa - All Inclusive

Blvd. Kukulcan km. 8.5 Lote B, Cancun, QROO 77500
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