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The Royal Haciendas All Inclusive

4.0 out of 5.0

Recent guest reviews

Service and staff are excellent. The buffet style restaurant food was a little disappointing. The Rotunda bar staff and sushi chefs were great. Would like to have seen more entertainment and things for kids to do.

They have a quick room service.i suggest to put water slide for the kids.

Loved how clean the property was, the food was good. the activities were good, we have children and the club was great. our kids wanted to go daily. The only negative comment, is I felt pressured initially to go to the presentation promoting the time shares. 2 gentlemen in the concierge desk were slightly pushy, and our concierge slightly less but still felt some pressure. Be firm when you say NO if not interested. Despite this I will absolutely return, the rest made up for it. I will also recommend the resort to my friends and fam.

Kept very clean. Employees were wonderful! Food was EXCELLENT.

The staff were friendly clean resort great food definitely will go back again

The staff and cleaning is excellent, very friendly staff

This is my third time to go to Playa del Carmen and this hotel was the best, clean, staff was amazing, food was good, access to the beach.

The best service staff ever food was excellent rooms very clean definitely worth going

I was told by a supervisor at the pool that my kids couldn’t jump into the pool and that I couldn’t throw balls to them - are you kidding me??? Food was about average except for Asian night which was awful, and when the kids ordered off the menu instead it took 45 minutes to get quesadillas and burgers. We had to wait for checks on all our meals even though we were all inclusive. Wait staff at the pool and beach were great but very hit or miss in the main restaurant one lunch we made it all the way through the meal without seeing anyone to order drinks from. Overall pretty disappointing.

It was lovely! Food was great, staff attentive and lots to do!

We went there with family (4 rooms - 4 couples including kids) to celebrate my father's 80th birthday. They really went above and beyond our expectations. We rented a private room at Los Murales for the celebration, and everything was amazing. The hotel even helped organize the delivery of the cake. Los Murales' restaurant staff were excellent, even cutting the cake from an outside bakery and plating it very elegantly after my father blew out the candles. The food at the different venues was amazing, especially Los Murales and the food brought straight to us on the beach without ever having to leave our beach chairs. All of the staff were very friendly and helpful. The resort was always kept clean and beautiful including staff to remove leaves from the lawn and pathways, and algae from the beach every single day and often throughout the day. We thoroughly enjoyed our stay. We would definitely recommend this resort to anyone, and look forward to visiting again in the future.

My husband and I stayed here recently and were amazed at the quality of the rooms, staff, restaurants, pools, activities, and amenities. We highly recommend this resort!

Great place, great staff, but the food could have been a little better.

Had a great time. Very clean and everyone was very friendly. We are going back.

Great stay, great food, great beach!!!! This was our second stay at The Royal Haciendas and it was just as wonderful as our first. The staff members are helpful and the environment is the perfect get-a-way from the Chicago cold.

Nice hotel close to the beach,and family oriented.Hotel nice and clean..most of the staff is very friendly,but a few still need to work on their customer service.

Very nice hotel, very clean, friendly staff, smells great everywhere, food is delicious. Nightly entertainment is okay. Would definitely recommend the hotel I give it 5 stars. They keep the beach clean, meticulous room cleaning

Chetumal / Pto. Juarez Highway Playa del Carmen QROO

Hotel highlights

  • Close to Quinta Avenida
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Quinta Avenida is within a mile (2 km) of The Royal Haciendas All Inclusive, and other popular sites like Punta Esmeralda Beach are within a couple of miles (3 km). This 252-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 2 restaurants.


Dining

This property is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the property and get a beverage at the bar/lounge or coffee shop/café.


Rooms

A plasma TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a balcony, an MP3 dock, and a microwave.


Property features

Guests of The Royal Haciendas All Inclusive have access to a full-service spa, 4 outdoor pools, and an outdoor pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and 4 spa tubs.

Room options

Deluxe Room, 2 Double Beds, Beachfront

Full 2 | Sleeps 2

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

King 1 | Twin 1 | Sleeps 4

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

King 1 | Twin 1 | Sleeps 6

Deluxe Family Junior Suite - Two Children Stay Free

Full 2 | Sleeps 4

Guest reviews for The Royal Haciendas All Inclusive

Everyone (61) Couples (17) Family (42) Friends (9) Other (3)
4
Families

Service and staff are excellent. The buffet style restaurant food was a little disappointing. The Rotunda bar staff and sushi chefs were great. Would like to have seen more entertainment and things for kids to do.

By , from Houston, TX on Jul 19, 2019

4
Families

They have a quick room service.i suggest to put water slide for the kids.

By on Jun 17, 2019

4
Everyone

By on Jun 14, 2019

5
Families

Loved how clean the property was, the food was good. the activities were good, we have children and the club was great. our kids wanted to go daily. The only negative comment, is I felt pressured initially to go to the presentation promoting the time shares. 2 gentlemen in the concierge desk were slightly pushy, and our concierge slightly less but still felt some pressure. Be firm when you say NO if not interested. Despite this I will absolutely return, the rest made up for it. I will also recommend the resort to my friends and fam.

By on May 31, 2019

5
Partner Couples

Kept very clean. Employees were wonderful! Food was EXCELLENT.

By on May 27, 2019

5
Families

The staff were friendly clean resort great food definitely will go back again

By on May 19, 2019

4
Partner Couples

The staff and cleaning is excellent, very friendly staff

By on Apr 29, 2019

5
Families Families

This is my third time to go to Playa del Carmen and this hotel was the best, clean, staff was amazing, food was good, access to the beach.

By , from Leesburg, Va on Apr 26, 2019

5
Everyone

The best service staff ever food was excellent rooms very clean definitely worth going

By on Apr 12, 2019

3
Family with small children Families

I was told by a supervisor at the pool that my kids couldn’t jump into the pool and that I couldn’t throw balls to them - are you kidding me??? Food was about average except for Asian night which was awful, and when the kids ordered off the menu instead it took 45 minutes to get quesadillas and burgers. We had to wait for checks on all our meals even though we were all inclusive. Wait staff at the pool and beach were great but very hit or miss in the main restaurant one lunch we made it all the way through the meal without seeing anyone to order drinks from. Overall pretty disappointing.

By on Apr 3, 2019

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.