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Aparthotel

Hotel Colonial Playa del Carmen

Property class: 3.5

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Junior Suite | Desk, free WiFi, bed sheets
Reception
Meeting facility
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite

Suite | Desk, free WiFi, bed sheets

Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | Desk, free WiFi, bed sheets

Junior Suite

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, free WiFi, bed sheets

Deluxe Twin Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | Desk, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi, bed sheets

Standard Double Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Colonial Playa del Carmen is within a 10-minute drive of popular attractions such as Gran Coyote Golf and Xplor Theme Park. This 130-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a 24-hour front desk.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Central Square - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.5 miles
  • Playacar Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Osteria De Roma - ‬3 min walk
  • ‪La Brocherie - ‬3 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk
  • ‪Asadero El Pollo - ‬1 min walk

About this property

Hotel Colonial Playa del Carmen

At Hotel Colonial Playa del Carmen, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Additional amenities include a banquet hall and a TV in a common area.
Each apartment is air-conditioned and has an array of amenities, including a ceiling fan, a phone, and a desk. Guests can expect to find free WiFi and a 20-inch TV with satellite channels. Each apartment also includes free toiletries. Change of towels is available on request.
Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Total with taxes and fees
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Car rental

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 12:30 PM for a fee: MXN 135 for adults and MXN 135 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator (59 inch wide door)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city center

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 135 for adults and MXN 135 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 008-007-004914/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

What's there to see close to Hotel Colonial Playa del Carmen?

This aparthotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of Apr 12, 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on May 6, 2026 start from $47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Colonial Playa del Carmen have a casino?

No, Hotel Colonial Playa del Carmen doesn't have a casino.

Will I find an indoor pool at Hotel Colonial Playa del Carmen?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Does Hotel Colonial Playa del Carmen have a restaurant with a breakfast menu?

Hotel Colonial Playa del Carmen offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does Hotel Colonial Playa del Carmen allow pets to stay for free?

No, pets aren't allowed at Hotel Colonial Playa del Carmen though service animals are welcome.

Where is the closest airport to Hotel Colonial Playa del Carmen?

The closest major airport to Hotel Colonial Playa del Carmen is Cozumel Intl. Airport (CZM), which is 20.8 mi away (253 minutes by car).

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 443 out of 1341 reviews
Rating 8 - Good. 482 out of 1341 reviews
Rating 6 - Okay. 251 out of 1341 reviews
Rating 4 - Poor. 86 out of 1341 reviews
Rating 2 - Terrible. 79 out of 1341 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Emma

First of all they are having huge construction going on..that starts at 9am till 6pm. So expect a ton of loud noise. Then neighbors around the hotel almost every night had super loud music on. So over all very noisy. Other than that the only thing I didn’t like they only gave you 3 towels..2 regular ones and a small one.
Stayed 5 nights in Jan 2026

2/10 Terrible

Edwin

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff, no towels, no blankets, dirty room
Stayed 1 night in Jan 2026

10/10 Excellent

ANGELICA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena habitación, con sinceridad no recomiendo incluir desayuno, no hay agua caliente solo tibia, el personal llega a ser grosero, sobre todo las muchachas de recepción. Pero en general buena experiencia.
Stayed 2 nights in Dec 2025

6/10 Okay

John Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was basic, cleaned daily, staff really helpful. Nights were loud as we were staying on left side of building so we’d hear the bars pumping out music until 5am. Earplugs sorted that. AC in room was nice. Don’t expect luxury, you’re really just sleeping here and spending the rest of the day doing excursions and hanging out on beach. Hotel is 5 min walk from beach and 5th avenue. The only downside is that I had the hotel pre book transportation for me to get back to airport on departure day, we did this two days in advance. I put down a deposit with the hotel. The transportation never arrived and we almost missed our flight. We had to scramble to make last minute alternatives at 6:30 in the morning. Hotel only reimbursed us 70% of our deposit paid for the non existent transportation. I’m sure this wasn’t intentional and most likely the language barrier didn’t help. I’d still stay here again on future trips.
Stayed 6 nights in Dec 2025

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2025

2/10 Terrible

Chrystal

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Formal Complaint – Failure to Disclose Construction, Misrepresentation, and Fraudulent Practices I am submitting a formal complaint regarding my stay at this hotel due to severe misrepresentation, failure to disclose active construction, and deceptive practices by front desk staff. At no point prior to booking or check-in was I informed that the property is undergoing major construction, including the addition of two full floors to the building. During my stay, there was constant and extremely loud drilling and construction noise from approximately 8:30 a.m. to 5:00 p.m., making the room uninhabitable. This was not minor maintenance; it was heavy construction that should have required the hotel to be closed to paying guests. Reception staff continue to assign rooms directly affected by the noise. Operating a hotel during eight hours a day of heavy construction without disclosure is consumer fraud. In addition, guests are deliberately misled about transportation services. The receptionist falsely stated that no alternative transportation options were available and quoted 1,250 MXN for an airport transfer. This is significantly above the market rate, which is typically 700–800 MXN to Cancun Airport, and alternative services are readily available. Providing false information to justify inflated charges is fraud. I am requesting a full refund or a full investigation by Profeco will be initiated. I am a Permanent Resident of Mexico, working in tourism. This is Fraud.
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025

2/10 Terrible

Gennadi

Traveled with family
Staff extremely rude, didn’t speak English, told me to come back because they were busy, so we couldn’t even check in and wasted our money . Terrible customer experience
Stayed 1 night in Dec 2025

8/10 Good

Mariza

Stayed 1 night in Nov 2025

8/10 Good

Marlin

Traveled with group
Liked: Cleanliness, amenities
The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Won’t recommend it to anyone
Stayed 3 nights in Sep 2025

10/10 Excellent

Ron

Liked: Cleanliness, room comfort
Very quiet and clean
Stayed 1 night in Oct 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, room comfort
Definitivo esta bien ubicado y la alberca muy agradable.
Stayed 4 nights in Aug 2025

10/10 Excellent

Fidel, Mexico

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

AZALIA

Traveled with group
Liked: Cleanliness, room comfort
Stayed 15 nights in Jul 2025

8/10 Good

MARIA ELENA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was great
Stayed 10 nights in Jul 2025

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025

10/10 Excellent

AZALIA

Traveled with group
Liked: Cleanliness, room comfort
Muy satisfecha la recepcionistas muy amables y serviciales me sentí tranquila por la seguridad
Día romántico y agradable
Stayed 1 night in Jul 2025

8/10 Good

Marcos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Traveled with family
Liked: Amenities, property conditions & facilities
Muy atentos en el recibimiento
Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025

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