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Aparthotel

Hotel Colonial Playa del Carmen

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel Colonial Playa del Carmen

A multi-level hotel with a central swimming pool, balconies, and potted plants.
A lobby with a brick wall, a sofa, chairs, a ceiling fan, and a view of the outside.
A hotel lobby with a reception desk, seating area, and a pool view.
A spacious lobby with a sofa, chairs, a coffee table, and potted plants.
A lobby with a sofa, a small table, and a chair. There are potted plants and a brick pillar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬

Room options

View all photos for Suite

A modern hotel room with two beds, a wardrobe, a desk, and a window with blinds.

Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite

A hotel room with a bed, a desk, two chairs, a TV, and a refrigerator.

Junior Suite

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

Two single beds with red bedding, white pillows, and a black nightstand with a remote control between them.

Deluxe Twin Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room

A neatly made bed with a quilt, pillows, and a rolled towel.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a red bed, a black wardrobe, a white toilet, and a grey wall.

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room

A hotel room with a bed, a nightstand, a window with curtains, and a thermostat on the wall.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a red bed, a black wardrobe, a white toilet, and a grey wall.

Deluxe Double Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with two beds, a dining table, and a ceiling fan.

Standard Double Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Colonial Playa del Carmen is within a 10-minute drive of popular attractions such as Gran Coyote Golf and Xplor Theme Park. This 130-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a 24-hour front desk.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Central Square - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Playacar Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 17 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Carboncitos - ‬4 min walk
  • ‪Häagen-Dazs - ‬5 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪La Brocherie - ‬3 min walk
  • ‪Yum Yum - ‬5 min walk

About this property

Hotel Colonial Playa del Carmen

At Hotel Colonial Playa del Carmen, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Additional amenities include a TV in a common area and a banquet hall.
Each apartment is air-conditioned and has an array of amenities, including a ceiling fan, a phone, and a desk. Guests can expect to find free WiFi and a 20-inch TV with satellite channels. Each apartment also includes free toiletries. Change of towels is available on request.
Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Car rental

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 12:30 PM for a fee: MXN 135 for adults and MXN 135 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator (59 inch wide door)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city center

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 135 for adults and MXN 135 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 008-007-004914/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

What's there to see close to Hotel Colonial Playa del Carmen?

This aparthotel is situated in Downtown Playa del Carmen within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of Aug 26, 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on Sep 19, 2026 start from $38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel Colonial Playa del Carmen?

No, this aparthotel doesn't offer parking.

Does Hotel Colonial Playa del Carmen have a casino?

No, Hotel Colonial Playa del Carmen doesn't have a casino.

Will I find an indoor pool at Hotel Colonial Playa del Carmen?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is Hotel Colonial Playa del Carmen a good place to stay for couples?

Couples staying at this aparthotel will appreciate amenities like an outdoor pool plus some apartments include a pool view and a deep soaking bathtub.

Does Hotel Colonial Playa del Carmen have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Hotel Colonial Playa del Carmen have a restaurant with a breakfast menu?

Hotel Colonial Playa del Carmen offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does Hotel Colonial Playa del Carmen allow pets to stay for free?

No, pets aren't allowed at Hotel Colonial Playa del Carmen though service animals are welcome.

Does Hotel Colonial Playa del Carmen have connecting rooms available?

No, this aparthotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Colonial Playa del Carmen?

The closest major airport to Hotel Colonial Playa del Carmen is Cozumel Intl. Airport (CZM), which is 20.8 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Hotel Colonial Playa del Carmen?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy city and pool views.

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 455 out of 1359 reviews
Rating 8 - Good. 485 out of 1359 reviews
Rating 6 - Okay. 252 out of 1359 reviews
Rating 4 - Poor. 87 out of 1359 reviews
Rating 2 - Terrible. 80 out of 1359 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, check-in, communication, listing accuracy
I stay here every time I'm in playa and it is always improving very nice
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, communication
God hotel for the price?
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Kristen

Liked: Check-in, listing accuracy
We usually enjoy this hotel for our time in playa car, it’s a great location close to the strip and beach with nice rooms, a beautiful pool and night time security.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, communication
Disliked: Amenities
Clean room, good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, check-in, communication, listing accuracy
Air conditioner worked perfectly. Nice and Quiet room.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Gabriel

Liked: Amenities, property conditions & facilities, communication
We stayed at Colonial for one night before heading to the airport. Nice place, close from downtown. and cheap price for the night. Would recommend
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, clean, no complaints
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Ebony T

Liked: Cleanliness, check-in, communication, listing accuracy
All in all a nice place to stay. They were remodeling while I was there so it was a little noisy. Staff does not speak English so have translator at all times.
Stayed 7 nights in Mar 2026
Verified review

2/10 Terrible

Michael Jay

Disliked: Cleanliness, listing accuracy
They are adding a two story edition That was somehow neglected in the advertisement The hotel is over a quarter mile from the beach
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025
Verified review

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place!!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
The room was spotless Except the towels was old and small
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

MARIA ELENA

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was great
Stayed 10 nights in Jul 2025
Verified review

10/10 Excellent

Stanley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked it
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025
Verified review

10/10 Excellent

Ron

Liked: Cleanliness, room comfort, communication
Very quiet and clean
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Gholam Reza

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The whole hotel is in the construction, and they don't say nothing about.. Also the bed size is unstandout
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Vivian

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Beautiful hotel in the old style.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liliana

Liked: Cleanliness, communication
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Stayed 14 nights in Dec 2024
Verified review

10/10 Excellent

Dinesh

Liked: Cleanliness, property conditions & facilities, communication
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025