Aparthotel

Hotel Colonial Playa del Carmen

Colonial aparthotel with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Junior Suite | 1 bedroom, desk, free WiFi, bed sheets

Overview
Prices
Location
Amenities
Policies

Good

Popular amenities

24/7 front desk
Housekeeping
Air conditioning
Free WiFi
Business services

Explore the area

Playa del Carmen, QROO

Place, Quinta Avenida
‪5 min walk‬
Place, Playa del Carmen Main Beach
‪6 min walk‬
Place, Playa del Carmen Maritime Terminal
‪8 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite

538 sq ft
1 bedroom
Sleeps 5
2 Double Beds and 1 Twin Sofa Bed

Junior Suite

484 sq ft
1 bedroom
Sleeps 3
3 Twin Beds

Deluxe Twin Room

377 sq ft
Sleeps 2
2 Twin Beds

Standard Room

Exceptional

323 sq ft
Sleeps 2
1 King Bed

Deluxe Room

377 sq ft
Sleeps 2
1 King Bed

Double Room

Exceptional

323 sq ft
Sleeps 2
1 Double Bed

Deluxe Double Room

377 sq ft
Sleeps 2
1 Double Bed

Standard Double Room

431 sq ft
Sleeps 4
2 Double Beds

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Colonial Playa del Carmen is within a 10-minute drive of popular attractions such as Gran Coyote Golf and Xplor Theme Park. This 130-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a 24-hour front desk.

View more Aparthotels in Playa del Carmen

What's nearby

Quinta Avenida - 5 min walk - 0.3 miles
Playa del Carmen Main Beach - 6 min walk - 0.4 miles
Playa del Carmen Maritime Terminal - 8 min walk - 0.5 miles
Mamitas Beach - 16 min walk - 0.9 miles
Xcaret Eco Theme Park - 11 min drive - 5.9 miles

Getting around

Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

‪Mulix Cocina Boutique Pdc - ‬2 min walk
‪Romeo Trattoria Pizzeria - ‬2 min walk
‪El Muelle de Chema - ‬1 min walk
‪Tacos Gomez - ‬2 min walk
‪La Brocherie - ‬3 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial aparthotel with a 24-hour front desk and an outdoor pool

At Hotel Colonial Playa del Carmen, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Additional amenities include a TV in a common area and a banquet hall.

Each apartment is air-conditioned and features a separate bedroom. Guests can expect to find free WiFi and a 20-inch TV with satellite channels. Other standard amenities include a ceiling fan, a phone, and a desk. Change of towels is available on request.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

Property amenities

Pool/Spa

Outdoor pool

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Car rental

Bedrooms

Bedroom
Bedsheets provided

Bathroom

1 private bathroom
Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

20-inch TV with satellite channels
TV in common areas

Work spaces

Desk
Meeting rooms

Comfort

Air conditioning
Ceiling fan

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

Elevator (59 inch wide door)
Smoking not allowed

Services and conveniences

24-hour front desk
Change of towels on request
Housekeeping (daily)
Luggage storage
Multilingual staff
Phone
Tour and ticket assistance

Location highlights

In the city center

Things to do

Golfing nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
First aid kit
Window guards
Fire extinguisher

General

130 units
2 buildings
4 floors
Banquet hall
Built in 2008
Colonial architecture
Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: 11:30 AM
Minimum check-in age: 18

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

Pool access available from 9:00 AM to 9:00 PM.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Hotel H&A

Playa del Carmen H A

Playa del Carmen Hotel H&A

Frequently asked questions

What's there to see close to Hotel Colonial Playa del Carmen?

This aparthotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at this aparthotel?

No, there isn't parking available at the aparthotel.

Does Hotel Colonial Playa del Carmen have a casino?

No, Hotel Colonial Playa del Carmen doesn't have a casino.

Will I find an indoor pool at Hotel Colonial Playa del Carmen?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What amenities will couples enjoy at Hotel Colonial Playa del Carmen?

Couples staying at this aparthotel will appreciate amenities like an outdoor pool plus some apartments include soaking tubs and kitchenettes.

Are there hot tubs at Hotel Colonial Playa del Carmen?

No, there isn't a spa tub at this aparthotel.

Does Hotel Colonial Playa del Carmen have a restaurant with a breakfast menu?

No, Hotel Colonial Playa del Carmen doesn't have a restaurant that serves breakfast.

Does Hotel Colonial Playa del Carmen allow pets to stay for free?

No, pets aren't allowed at Hotel Colonial Playa del Carmen though service animals are welcome.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

Where is the closest airport to Hotel Colonial Playa del Carmen?

The closest major airport to Hotel Colonial Playa del Carmen is Cozumel Intl. Airport (CZM), which is 20.8 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Hotel Colonial Playa del Carmen?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy pool or city views.

Hotel Colonial Playa del Carmen Reviews

7.8

Good

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Ivan

Traveled with family

Jul 4, 2025

Liked: Cleanliness, property conditions & facilities

Nice pool in the middle of the hotel. Spacious rooms.

Stayed 1 night in Jun 2025

10/10 Excellent

Yuliia

May 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!

Stayed 11 nights in May 2025

10/10 Excellent

Serge

May 16, 2025

Liked: Cleanliness, property conditions & facilities

I’ll be coming back

Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

May 6, 2025

Liked: Cleanliness

Stayed 4 nights in May 2025

10/10 Excellent

Eugenio

May 5, 2025

Stayed 4 nights in Apr 2025

8/10 Good

James

May 1, 2025

Liked: Cleanliness, property conditions & facilities

Great location...near stores and restaurants...close to the beach....

Stayed 9 nights in Apr 2025

10/10 Excellent

Anna

Apr 30, 2025

Liked: Cleanliness, property conditions & facilities

I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.

Stayed 7 nights in Apr 2025

8/10 Good

anthony

Apr 27, 2025

Liked: Cleanliness, property conditions & facilities

Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel.

Stayed 10 nights in Apr 2025

8/10 Good

Gary

Apr 24, 2025

No parking no English speaking staff

Stayed 6 nights in Apr 2025

8/10 Good

Laura

Apr 2, 2025

Liked: Cleanliness, room comfort

Stayed 8 nights in Mar 2025

8/10 Good

stefany

Mar 27, 2025

Liked: Cleanliness, room comfort

Stayed 4 nights in Mar 2025

10/10 Excellent

Rory

Mar 24, 2025

Liked: Cleanliness, room comfort

Stayed 1 night in Feb 2025

8/10 Good

Aura

Mar 23, 2025

Liked: Cleanliness

Stayed 7 nights in Mar 2025

6/10 Okay

Denise

Mar 19, 2025

Disliked: Property conditions & facilities

Front desk clerk were not friendly, the hotel is so outdated, what I liked about this hotel was that it was close to both ADO’s, Walmart and Quinta Avenida… and yes I would stay there again…

Stayed 4 nights in Mar 2025

10/10 Excellent

JESUS

Mar 10, 2025

Liked: Cleanliness, room comfort

Stayed 1 night in Mar 2025

8/10 Good

Kenneth

Traveled with group

Mar 9, 2025

Liked: Cleanliness, property conditions & facilities

Hotel Colonial is not a luxury resort, but it is more than adequate. Nice pool. Clean room. Safe and good location in Playa del Carmen. Programable room safe. Friendly staff. Restaurants and entertainment close . Beach is only a short walk away. Not far from ADO bus station.

Stayed 10 nights in Feb 2025

8/10 Good

MARY

Feb 26, 2025

Liked: Room comfort

Poor Communication

Communication was poor before arrival. Comments said front desk closed at 6:00 pm and I was arriving close to midnight. I sent several messages to them before I got a clear answer that there was a front desk clerk 24 hours a day. Also, I had booked a room with picture of a fridge, but they told me in comments no rooms had fridges. I had one after all. Comments did not explain to you that there is an elevator too.

Stayed 3 nights in Feb 2025

4/10 Poor

Michelle

Feb 25, 2025

Disliked: Cleanliness, property conditions & facilities

The toilet didn’t work! Shower cold water

Stayed 7 nights in Feb 2025

8/10 Good

Jason

Feb 15, 2025

Liked: Cleanliness, property conditions & facilities

A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out

Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Feb 9, 2025

Liked: Cleanliness, room comfort

Stayed 1 night in Feb 2025

8/10 Good

Jose

Traveled with partner

Feb 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I absolutely loved the pool.Enjoyed staying there for 10 days.Now the negative.The hotel requires the guests to leave an ID in order to get towels for the pool, we left my wife’s ID and they lost it which is unacceptable. We had to leave without her ID. She‘s still very upset.

Stayed 10 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family

Feb 8, 2025

Maggie

I would give it maybe a 3 stars. My room had two single beds hard mattress. There was smell like cigarette, a hole on the ceiling and woke up one morning and had no water. Very little hot water and WiFi did not work. ☹️

Stayed 6 nights in Feb 2025

10/10 Excellent

Verified traveler

Feb 1, 2025

Liked: Cleanliness, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Francis

Traveled with family

Jan 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓

Stayed 8 nights in Jan 2025

8/10 Good

Georgia

Traveled with family and small children

Jan 27, 2025

Liked: Cleanliness

The hotel was very well located. The pool and all the shared areas were very clean (the cleaners worked tirelessly). The rooms were a good size. The towel policy was a bit difficult (i.e. you had to leave ID, which seems weird since they already had your information including credit card info. Also, their policy on sheet changes was draconian, i.e. we stayed a week. Mid week, my daughter asked for a sheet change and was told the cost would be 700 pesos which is almost $50. This seems excessive since if we had stayed 1 night, they would have changed the sheets for the next guests.

Stayed 7 nights in Jan 2025