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Aparthotel

Acanto Playa del Carmen, Trademark Collection by Wyndham

4.0 star property
VIP Access

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Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Outdoor pool, pool umbrellas, sun loungers
Sports facility
Interior
Suite, 1 Bedroom | View from room
Outdoor wedding area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪6 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Studio Suite (Penthouse)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 3 Bedrooms (Penthouse)

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 1194 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms

  • 1000 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 2 Bedrooms (Penthouse)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (Master)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms (Master)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a nightstand, a chair, a balcony with curtains, and a painting on the wall.

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • Free WiFi

King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

Master One-Bedroom Suite Non Smoking

  • Sleeps 2
  • Free WiFi

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Interior

The Fives Downtown Hotel - Curio Collection by Hilton

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  • Pool
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8.8 out of 10, Excellent, 787 reviews
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Total with taxes and fees
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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Acanto Playa del Carmen, Trademark Collection by Wyndham is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 4-star aparthotel has 29 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Aldo's - ‬1 min walk
  • ‪Il Pescatore Restorante Italiano - ‬1 min walk

About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

Acanto Playa del Carmen, Trademark Collection by Wyndham features an outdoor pool, free WiFi in public areas, and conference space. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 196 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa aparthotel include coffee/tea in a common area, free newspapers, and a terrace.
Each apartment is soundproofed and features 3 bathrooms. Guests can expect to find free WiFi and a 40-inch flat-screen TV with cable channels. Pillowtop beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free international calls, free long-distance calls, and free local calls. Change of towels is available on request.
Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

2 outdoor pools
The Fives Downtown Hotel - Curio Collection by Hilton
Downtown Playa del Carmen
  • Pool
  • Spa
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 787 reviews
$97 nightly
The price is $120
Jun 28 - Jun 29
Total with taxes and fees
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Property amenities

Beach

  • White sand beach nearby
  • Beach towels

Pool/Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 68 km
  • Bus station shuttle (surcharge)
  • Car rental
  • Car not required
  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)
  • Crib: USD 55 per stay
  • High chair

Food and drink

  • Water dispenser

Dining

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Room service (limited hours)

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 55 per stay

Bathroom

  • 3 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 600 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 10 lbs per pet)
  • Fee: USD 100 per pet per week
  • Service animals exempt from fees
  • Deposit: USD 250 per stay

Suitability/Accessibility

  • Elevator (31 inch wide door)
  • Tile flooring in public areas
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near an outlet shopping mall
  • Near the boardwalk/promenade
  • On the Strip

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Ecotours
  • Boat tours nearby
  • Fishing nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 29 units
  • 3 buildings
  • 4 floors
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle rentals
  • Built in 2011
  • Colonial architecture
  • Connecting units available
  • Eco-friendly cleaning products used
  • Ecotours
  • Individual decor
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Recycling
  • Rooftop garden
  • Some LED lighting used
  • Soundproofing
  • Towels (changed on request)
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100.00 per pet, per week, plus a deposit of USD 250 per stay
  • Dogs only
  • 1 total (10 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 55.0 per stay
  • Cribs/infant beds are available for USD 55.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 196 per vehicle (roundtrip, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
Acanto Boutique Hotel Condominiums
Acanto Boutique Playa Carmen
Acanto Hotel Condominiums
Acanto Playa Carmen
Acanto Hotel Condominiums Playa Carmen Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
Acanto Boutique Hotel Playa Carmen
Acanto Boutique Playa Carmen Playa del Carmen
Acanto Boutique Playa Carmen
Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Hotel Condominiums Playa del Carmen
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
Acanto Boutique Hotel Playa Carmen
Acanto Boutique Playa Carmen Playa del Carmen
Acanto Boutique Playa Carmen
Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Hotel Condominiums Playa del Carmen
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen

Frequently asked questions

Is free cancellation available at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Acanto Playa del Carmen, Trademark Collection by Wyndham offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Acanto Playa del Carmen, Trademark Collection by Wyndham?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at Acanto Playa del Carmen, Trademark Collection by Wyndham on Jul 12, 2026 start from $182, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Acanto Playa del Carmen, Trademark Collection by Wyndham?

This aparthotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach, and within a short walk of Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Will I be able to park at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yes, secured self parking is offered for free at the aparthotel. Bicycle parking is also available for guests.

Is there a spa available at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Spa services at the aparthotel include prenatal massages, Thai massages, aromatherapy, and reflexology.

Does Acanto Playa del Carmen, Trademark Collection by Wyndham have a casino on the premises?

No, Acanto Playa del Carmen, Trademark Collection by Wyndham doesn't have a casino.

Is there an indoor pool at Acanto Playa del Carmen, Trademark Collection by Wyndham?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Acanto Playa del Carmen, Trademark Collection by Wyndham good for couples?

Couples will appreciate amenities at this aparthotel, including Egyptian cotton sheets and bathrobes in each apartment, and some feature ocean view.

Does Acanto Playa del Carmen, Trademark Collection by Wyndham have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Acanto Playa del Carmen, Trademark Collection by Wyndham have a restaurant that serves breakfast?

Yes, Acanto Playa del Carmen, Trademark Collection by Wyndham serves free continental breakfast each morning from its cafe.

Does Acanto Playa del Carmen, Trademark Collection by Wyndham allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Acanto Playa del Carmen, Trademark Collection by Wyndham for a fee of USD 100.00 per pet, per week. A deposit of USD 250 per stay is collected.

Does Acanto Playa del Carmen, Trademark Collection by Wyndham have connecting rooms available?

Yes, this aparthotel features connecting rooms available to accommodate your group or family vacation.

What is the closest airport to Acanto Playa del Carmen, Trademark Collection by Wyndham?

The closest major airport to Acanto Playa del Carmen, Trademark Collection by Wyndham is Cozumel Intl. Airport (CZM), which is 21.4 mi away (254 minutes by car).

Can I book a room with a balcony at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yes, some apartments at this aparthotel offer either a furnished balcony/patio and a furnished patio where guests can enjoy ocean and courtyard views.

Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 435 reviews
Rating 8 - Good. 128 out of 435 reviews
Rating 6 - Okay. 30 out of 435 reviews
Rating 4 - Poor. 12 out of 435 reviews
Rating 2 - Terrible. 8 out of 435 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gino

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff great location great everything
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, check-in, communication, listing accuracy
We really enjoyed our stay. The staff were great, the location was great, and we really loved having multiple bedrooms and a kitchen. It was a great setup to enjoy Playa Del Carmen but also to on tour to the Mayan sites and other attractions.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location and accommodations. Laura and Jose were wonderful - very helpful with making transportation arrangements and providing helpful tips. We would definitely stay here again!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff , clean facility
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was excellent - friendly, courteous, helpful. Exceptional.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was amazing! Thanks to Leticia, Miguel and Jose (and the other young lady at the front desk) they were the perfect hosts. The room and the amenities were better than I expected. And the hospitality was top tier. Will definitely stay there again on my next visit.
Street entrance view
They set the room up perfectly for my daughters birthday
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kimberley

Liked: Cleanliness, check-in, communication, listing accuracy
We stayed for a week in the 1 bedroom unit. Hotel was clean (and pretty!), excellent and fresh continental breakfast. Staff were very accomodating and able to support us with all our questions, needs and recommendations. Location was great - a few blocks to the beach and right by 5th ave. It can be a bit noisy because of it's location but everything else more than makes up for it. They have their own parking garage which is a bonus for those renting a car. I really can't say enought - highly recommend!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful room! Super clean space. Extremely friendly staff. Will return
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place was beautiful and in the perfect location. It was quiet and peaceful and I especially loved the rooftop garden. The staff were very nice and accommodating.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room very spacious rooms and very quiet, off the promenade where all the shops and restaurants are. Very close to the beach.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

joe

Liked: Cleanliness, check-in, communication, listing accuracy
The only issue which was minor, they evidently have very small water heaters so showers need to be quick
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, communication
Miguel made us feel like locals. Called us by name every time we saw him, helped with everything! WAY above and beyond service, friendly and accommodating! Will be back!
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Fatima

Liked: Cleanliness, check-in, communication, listing accuracy
The place is ok. Rooms are a bit dark. Breakfast is okay I didn’t expect something crazy but the bread was a bit hard, the ran out of coffee . The fruit was very good. Location is good . I think the value for what you get is fair at best.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location close to 5th Ave was perfect. The quaint hotel itself was clean and well maintained, the staff was friendly, helpful and English speaking. We had rooms that had roof access to lay in the sun or sit at a table to have our coffee and breakfast. There is an elevator. The beach access is not the best but the staff arranged passes to the Fragata Beach club that was a good walk away.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Great property in a good location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Rudolpho

Liked: Cleanliness, property conditions & facilities, communication
Great staff and accommodation
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Fabienne Renate

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely large rooms, great space middle of town 50 ft away from 5th Ave, close to beach. Hotel managers very informative, friendly and welcoming. Helped us with finding great dining places, and even a laundry mat. Hotel is clean charming and has private balconies on the roof top. Would definitely recommend and stay again.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Steven

Liked: Cleanliness, amenities, communication
Location was great, room was super quiet. The bed was too hard for my taste and the location of the AC vent was poorly planned as it would blow in my face all night. Staff was nice, even when the water went out for several hours.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, room comfort, communication
The property was clean and location was great but the staff was the best part, courteous, easy communication that made it feel like home for a few days.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice property in a great central location near the beach, dining, and shopping
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, property conditions & facilities, communication
Very nice property close to shopping and restaurants!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Emma

Liked: Cleanliness, check-in, communication, listing accuracy
I traveled with one other family member and we thoroughly enjoyed our stay. We booked a private driver with our hotel and it was a smooth and quick ride from the Cancun Airport. Upon arrival, we met with Laura at the front desk. She is so lovely and helpful. She speaks great English and we had no confusion. The staff was very friendly also. The night time security, Miguel, was the best! He always welcomed us in and took the time to listen to all of our adventures. Ruben was amazing with breaking down our travel packages for excursions and sending reminders and updates. Jose is amazing as well, he is so friendly and helps make you feel right at home. They are a great team! Our hotel room was very clean. We never had an issue asking for more towels, soap, etc. The pool is a major plus! They always have staff cleaning it for the best use!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Laurel

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was exceptional, and very friendly and helpful. The building is beautiful, and gave us a very relaxing stay.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Hui Ling

Liked: Cleanliness, room comfort, communication
Amazing stay. Niguel was extremely kind and helpful.hotel is very close to shop and restaurant.5 minutes walk to the beach.We really enjoyed our 4 nights stay in the hotel
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
We love Acanto. The Staff are super friendly and helpful. Plenty available to eat for light breakfast. Beach towels available upon request as well as discounts to local excursions, bars, massages.
Stayed 10 nights in Sep 2025