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Casa Ticul Hotel Boutique 5Th Av

Property class: 3.5

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Lobby sitting area
Comfort Apartment | Premium bedding, down comforters, Select Comfort beds, WiFi (free)
Premium bedding, down comforters, Select Comfort beds, WiFi (free)
2 outdoor pools
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
5th Av Between 38 And 40th Street, Lt 08 Mz 151 Col Zacil-ha, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

View from room

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

Premium bedding, down comforters, Select Comfort beds, WiFi (free)

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, Select Comfort beds, WiFi (free)

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room

Premium bedding, down comforters, Select Comfort beds, WiFi (free)

Junior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Premium bedding, down comforters, Select Comfort beds, WiFi (free)

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Honeymoon Room

Premium bedding, down comforters, Select Comfort beds, WiFi (free)

Honeymoon Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Gonzalo Guerrero, Casa Ticul Hotel Boutique 5Th Av is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 28-room, 3.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Mario Villanueva Madrid - 3 min walk - 0.2 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Quinta Alegría Shopping Mall - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Club de la Cerveza - ‬1 min walk
  • ‪Las Hijas de la Tostada - ‬1 min walk
  • ‪Mariskinky - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪La Brioche De Playa - ‬1 min walk

About this property

Casa Ticul Hotel Boutique 5Th Av

Guests staying at Casa Ticul Hotel Boutique 5Th Av enjoy 2 outdoor pools, free WiFi in public areas, and a library. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a terrace, a picnic area, and a garden.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Ceiling fans are also included.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Library

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's beach club is 600 yards (550 meters) away.

Renovations and closures

This property is closed from November 8 2024 to October 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Ticul
Casa Ticul Hotel
Casa Ticul Playa del Carmen
Casa Ticul Boutique Hotel Koox Luxury Collection
Hotel Casa Ticul Playa del Carmen
Hotel Ticul
Ticul
Hotel Casa Ticul Riviera Maya/Playa Del Carmen, Mexico
Casa Ticul Boutique Koox Luxury Collection Playa del Carmen
Casa Ticul Boutique Koox Luxury Collection

Frequently asked questions

Is free cancellation available at Casa Ticul Hotel Boutique 5Th Av?

Casa Ticul Hotel Boutique 5Th Av provides free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to do within easy reach of Casa Ticul Hotel Boutique 5Th Av?

This hotel is situated in Gonzalo Guerrero within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Is there parking available at Casa Ticul Hotel Boutique 5Th Av?

No, there isn't parking at this hotel.

Does Casa Ticul Hotel Boutique 5Th Av include a casino on the premises?

No, Casa Ticul Hotel Boutique 5Th Av doesn't have a casino.

Is there an indoor pool at Casa Ticul Hotel Boutique 5Th Av?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Casa Ticul Hotel Boutique 5Th Av?

Couples staying at this hotel will appreciate amenities like a down comforter and a rainfall showerhead as well as 2 outdoor pools.

Does Casa Ticul Hotel Boutique 5Th Av have a hot tub?

No, this hotel doesn't have a spa tub.

Does Casa Ticul Hotel Boutique 5Th Av have a restaurant that serves breakfast?

No, Casa Ticul Hotel Boutique 5Th Av doesn't have a restaurant that serves breakfast.

Does Casa Ticul Hotel Boutique 5Th Av allow pets to stay for free?

No, pets and service animals aren't allowed at Casa Ticul Hotel Boutique 5Th Av.

Does Casa Ticul Hotel Boutique 5Th Av have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Casa Ticul Hotel Boutique 5Th Av?

The closest major airport to Casa Ticul Hotel Boutique 5Th Av is Cozumel Intl. Airport (CZM), which is 22.7 mi away (258 minutes by car).

Are there rooms with balconies at Casa Ticul Hotel Boutique 5Th Av?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden and pool views.

Casa Ticul Hotel Boutique 5Th Av Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 347 out of 765 reviews
Rating 8 - Good. 203 out of 765 reviews
Rating 6 - Okay. 96 out of 765 reviews
Rating 4 - Poor. 45 out of 765 reviews
Rating 2 - Terrible. 74 out of 765 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Jesus

Liked: Staff & service
Close to beach. Poor pool maintenance.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures of the property are NOTHING like the real thing. The pictures are old and so is the hotel. Both pools were dirty and could only use one. There were no pool chairs and the place was basically falling apart
Stayed 3 nights in Aug 2024
Verified review

2/10 Terrible

Geronimo

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely not happy not cleaned horrible rooms not safe pool Dirty everything at that hotel Was not cleaned
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Ben Ori

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water, no wifi
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Erick

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible

This place is horrible, smells disgusting and rooms and facilities is nothing compared to the pictures online.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

vicente

Liked: Cleanliness
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Hector

Disliked: Amenities, property conditions & facilities
Well I got to the hotel, wasn’t expecting much since it’s a small boutique hotel, just to rest really. Unfortunately the AC was damaged, I have the pictures and in the morning the WC was flooding the bathroom and room, I slipped but managed to catch myself before severely hurting myself. Please check your rooms properly before.
Verified review

4/10 Poor

Cassandra

Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Esperanza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t like nothin
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Very helpful and courteous staff. Highly recommend!
Stayed 2 nights in Feb 2024
Verified review

2/10 Terrible

Laura

Disliked: Property conditions & facilities

Disgusting

I checked in, and was given room #1. There was mold throughout the entire room which it also smelled moldy and mildewy. I informed the front desk and asked for a refund. I was shown a different room (room #11) which upon first sight, looked presentable. Over the course of my 5 day stay, the showered sprayed water over the door, down the wall, all over the floor so I had a flood in the bathroom. The a/c worked for about the first 15 minutes it was running, then turned to warmer air. It leaked all over the floor as well. No hot water in shower but there was in the sink. When using the sink, I could not get the facet to turn off so I eventually gave up and tried again later. I was successful the 2nd time. Just too much going on! This property needs a major haul!
Stayed 5 nights in Feb 2024
Verified review

2/10 Terrible

Evelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a complete health hazard. The pictures listed are deceptive and from over 10 years ago. DO NOT stay at this hotel. Just to name a few things that I witnessed first hand. -Filthy mattress with body fluids, mold, stains etc. in my room and older mattresses scattered in hallways around the hotel. (Yes you read that correctly) -Broken staircases with cement buckets holding them together. -cracked walls and ceilings with holes. -Filthy towels and bed sheets with bodily fluid, blood stains and mold. -old filthy dated smelly furniture -no hot water -filthy green pool -filthy bathrooms with cracked walls and broken doors. I can honestly go on and on. I booked a 5 night stay and left after one night. Reason I stayed was because I arrived in the late evening and wasn’t able to book another night elsewhere. This place is disgusting to say the least and the owners don’t seem to care. My family and I stayed here over 10 years ago and it was a beautiful boutique then. Unless you are comfortable living in filth, stay away.
Stayed 5 nights in Feb 2024
Verified review

4/10 Poor

Martha

Disliked: Cleanliness, amenities, property conditions & facilities
Just the location was very good other than that very old and not good ,very noisy.
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only convince is the location. Other than that bad service . So dirty rooms. The check in delays to much. Not hot water in the restrooms. Pool whit moll. In general this place is dirty over all. I will never recommend. To any one.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

ADRIANA

Liked: Staff & service
The TV didn't work, the restroom had a bad smell.
Stayed 3 nights in Feb 2024
Verified review

4/10 Poor

Douglas

Disliked: Amenities, property conditions & facilities
Staff and location nice. Property falling apart, and they dont care. Asked to fix hanging broken lamp first day (just needed a screwdriver!!) sink leaked all over floor. Prepaid 5 days. Wish I had not..
Stayed 6 nights in Jan 2024
Verified review

4/10 Poor

Hugix

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy descuidado todo. No cuenta con agua caliente y en nuestra estancia no hubo wifi ni TV. En las fotos ofrece un desayuno más completo. Solo es un reducido plato de fruta y café. En general no recomiendo
Stayed 5 nights in Jan 2024
Verified review

2/10 Terrible

Md Nasir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

TRANG

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

It’s a like a used Lamborghini

This hotel has some good designs but had seen better days. The hotel is on fifth Avenue across from the Coffee café. This is prime real estate and it’s a great place for people watching. it’s close to many restaurants and bars. The hotel is well-designed when it was built in the early 90s but management has failed to upkeep the facility. For example, there are three pools but only one works. There is missing wood on the banisters. The cable suspended shelving are broken and the wood that the shelves are made from peeling the stone basin has stains there is not enough towels and no comforter Continental breakfast was a nice touch in the view from the breakfast room is good. The noise level from the drunks in the hotel and on the street made it difficult to sleep.
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Vonshae

Liked: Staff & service
Nice place to to stay with a good staff with walking distance of the beach. They have street parking so and a street parking on Sundays.
Verified review

4/10 Poor

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Loved location but the bathroom was dirty, had contaminated water and the jacuzzi was not worth it as it was dirty too.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Arthur

Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 17 nights in Aug 2023